Holiday Inn Express & Suites - Austin - Round Rock by IHG

My stay was fantastic. There was plenty of free space inside the room. Very clean. The Front Desk lady was very nice and gave a "care about you" attitude. The only negative was the parking. Because of the many restaurants around the facility, I saw many cars park and the occupants got out and walked to a restaurant. Caused me to have to park a long way from an entrance door - I have back issues so was a little inconvenient. Even with that, I would highly recommend this hotel to others.

Room 129 right by the pool (which was dirty) so it was very noisy and impossible to relax during the day. Could also hear very loud stomping from up above. The bathroom is super tiny and you have to turn your body sideways just to shut the door. The shower lever to turn the water on is stripped so you have to mess with it a lot to turn the water on and get it to the temp you want. Beds were uncomfortable and we had to kill 2 roaches that we saw crawling up the wall so we checked out early.

i’ve been staying in this area for business for the last year. This is my first time choosing this specific location. The facility needs upgraded. It was very dirty coming in the doors. The first room I got checked into the air conditioner was not working properly. the second room they put me in was on the first floor, which was closest to the restaurants. It got very noisy. The workout facility was tiny and very limited in the equipment that was available. I can go on and on, but I would not recommend this particular location .

The swimming pool was non functional. One elevator was non functional. The toilet had to be adjusted to work properly and it he coffee maker was not working.

We had a double queen suite and it was incredibly spacious, the room was very clean and the bed linens and towels all smelled clean and fresh which is a big deal for me. Love that the vanity is separate from the water closet because I have a teenage daughter…enough said. The location was great because it was close to our venue and also close to a great selection of restaurants which we walked to both nights because the parking lot is well lit. However, the place could use a little tlc. One of the elevators was out of service, a large crack in the shower wall tile was poorly repaired, the faucet at the vanity was difficult to turn on gently, so it blasted water, splashing everything around it. Nothing that ruined the experience, just the reasons the property conditions didn’t get an excellent score.

Definitely was not up to expectations. Breakfast was the best part for us. While not visibly dirty, our feet were disgusting after walking on the floor in our room. Beds were hard and not very comfortable. Room didn’t cool down until middle of the night. This location seemed really subpar compared to other HIE’s I have stayed in. Elevator was SKETCHY and only one out of two works. I can’t help but to be disappointed.

The rooms were old but clean. We were disappointed to find that the pool was closed the duration of our stay due to a broken pump. We were not told this upon arrival but learned about it when we couldn’t access the pool. This was disappointing to us.

The hotel had a bad stench, room was smelly. Parking was limited.

This hotel needs updating. We stayed on the 3rd floor and the paint and wallpaper is coming off. The bathroom needs some Sheetrock work. The room itself was clean, but the paint needed to be done. The elevator inside was torn up. The breakfast had no biscuits or gravy, as other HIE hotels have had. They had no drinking water at breakfast. When we were leaving there was no ice in the ice machine.

The place was conveniently located near a restaurant and gas station. While I did not like being on the first floor (my kids love being on the top floor), I did enjoy the continental breakfast, although the coffee could be better. The pool was nice too, but there is no shade in this heat/drought conditions at the time of my visit.

I can say I felt 100% confident booking at this particular hotel due to its positive reputation and previous stays in various cities and states for travel. But this specific location comes highly disappointing! The lady who did my check in was very out of touch with reality sounded like a robot and walked around in house shoes (unprofessional). Then when I got to my room on the surface it was ok, but once I had a chance to really look at things I found mold in the restroom and in the tub. The carpet was nasty and the refrigerator worked when it wanted to. Because I brought food with me this was an important feature for me. When I took it the receptionist she tried another room and as soon as she opened the door it reeked of sitting mold. The breakfast was the only good thing was the breakfast it was nice and clean. Other than that I wouldn’t stay in something so filthy again. I will say I believe it was the manager who asked how my stay was and apologize for it not being up to par and how my play was not a pleasant one.

Room was spotless, staff was very kind

Hotel smelled bad. Totally run down. Toilet was dirty. Left hotel & stayed at another one nearby

Friendly staff, great location and comfortable rooms. Bathroom was not super clean in bathtub edges, floor corners, behind the open door, around edges of bed, beside couch and window area. Needs more floor and counter attention to general daily cleaning and between guests. Bathroom showed signs of needing attention for clean caulking as well.

Everything clean and staff very friendly

Didn’t like it much killed 4 roaches in my room that’s nasty!! Wouldn’t stay there again.

The room was rundown and smelled terrible. There was definitely a smell of moist damp mildew in the air. The bed was very comfortable and for the most part the room was pretty clean, but this hotel needs a major renovation.

roaches in the room

Place needs major updating, smells like mold the mintue you walk in the lobby.

Mold and roaches

I really liked the size of our room. It was huge. Even though hotel is close to the Interstate we heard no traffic noise inside the room. Easy walk to 2 restaurants. Self parking was abundant and close to hotel entrance. Hotel is showing a little wear but was clean. Morning breakfast was very good with lots of choices. Booked this room for 4 adults and had to ask a couple of times for enough towels, coffee, and toilet paper to accomodate our group which is my only complaint. I would stay here again mostly due to the size of the room..

My room was spacious and comfortable, grounds were kept and secure. The staff were available and attentive. Would book again if the need arises. Thank you.

Loved the spaciousness of the room.

I am not a fan of round toilets. Had I known the toilets were not oblong, I would not have booked. Very noisy. Heard every car, ruck and motorcycle that drove by.

Great location and nice that breakfast was included. Hotel is older and does need some upgrades but was very clean. Had to ask for linens for the pull out sofa. Very thin walls so could hear some kids at night. Overall good stay for a quick over night trip.

This was a good stay. Big plus was the room and how spacious they were

Bed was comfy. Space in room was large and comfortable as well. Would have loved to see more fresh fruit at the breakfast bar.

Room was great plus large. We really enjoyed the fresh ground coffee 24 hours a day and the breakfast was very good.

I took pictures, room was big but void. Bathroom was so small it was hard to close the door and use the miniture commode. Nowhete close to udual standard of any holiday inn. Very disappointing.

Great location with restaurants within walking distance. The property was dated and definitely showed wear and tear.

Nothing special and no front desk. Staff was available upon check out in the morning. I waited almost 30 minutes for somebody to come in.

The 2 girls at the front wasnt very friendly and kinda of snotting. And was trying to call almost half the mornign to ask a few questions and no answer.

Friendly check in, liked the cookies, water, and lemonade in lobby. Great restaurants in the same parking lot. Large, clean room with coffee, microwave and fridge. Easy location off the highway. We stay here often when visiting the grandkids nearby in round rock. Great value!

Can I tell you that what stuck out the most is the customer service. I came and left with the feeling of luxury hotel customer service. In truth, this is a budget hotel. Did it knock my socks off? No. Did it meet every need while I was there for less than 10 hours. Yes. But the desk associates (when I checked in and out) were so nice and professional, it really filled any other gaps there could have been. Excellent stay.

Staff was rude. Hotel was not clean.

The AC did not cool properly and the room phone did not work. I tried calling the front desk from my cell phone at night to report the ac but no answer. I tried again in the morning, 5 times, to report the guests above us were literally jumping at 7am, but again no answer. I approached the front desk during breakfast to ask if I was calling the correct #. The clerk asks me to call the # to try it out. He confirms right infront of me, that the front desk phone was ON SILENT still at 10am. I found this to be a very poor sign of their customer service. I did speak to the manager, who was very apologetic, but that was not a good look.

Arrived at 9pm, Friday night. The front desk lady told us that it's over booked. She can not do anything about it. I asked her to send us to another hotel, she said she can not do it. She also called and talk to the owner/general manager of the hotel. No solution either. I asked to talk to the general manager. She gave me a business card and want me to call or email him. Come on, it's 9pm already. I tried to call, but no one answered. Send an email? For what? I asked her to call the general manager and let me talk to him but she said she can not use her personal phone to let me talk to him and she also can not use hotel phone to call him. She also said the general manager won't talk to us or any customer. What kind of hotel it is? Holiday Inn Express??? Hello, any body there!!! Worse than Motel 6. No manager on duty to deal with customer and the general manger doesn't want to take care of things. Horrible service. Finally, we called expedia and they were very helpful. Help us to switch to another hotel nearby, much better than this one. Not sure how this hotel got so high reviews on expedia.com. Big problem with management.

At check in they assigned us a room that was already occupied. When we opened the door the guest's personal belongings were scattered everywhere. Fortunately, they weren't there at the time. That's a first in years of travel. Halls are very dingy and uninviting, floors are lumpy under the carpet in the halls and the room. The room we had was heavily perfumed to mask odors. This "scent" caused severe sinus issues. A/C thermostat controls did not work properly for temperature control. No water pressure in bathroom sink, just a trickle, & the hot water took forever. Toilet moved, bathroom door was scarred, water damage to drywall next to shower, Worn out sofa, general feeling of a very low end motel and not up to the usual Holiday Inn Express. If we hadn't been so tired, we would have kept on driving.

It was great! front staff help me change check in name. Very friendly

Friendly staff. Clean facilities. Walking distance to great dining options. Easy in/out

The hotel was clean and the staff were friendly. I enjoyed the local restaurants and how close they are to the hotel.

Fantastic location

I really liked the size of our room. It was huge. Even though hotel is close to the Interstate we heard no traffic noise inside the room. Easy walk to 2 restaurants. Self parking was abundant and close to hotel entrance. Hotel is showing a little wear but was clean. Morning breakfast was very good with lots of choices. Booked this room for 4 adults and had to ask a couple of times for enough towels, coffee, and toilet paper to accomodate our group which is my only complaint. I would stay here again mostly due to the size of the room..

Nice area, several dining options within walking distance, quiet

Hotel was super nice, staff were helpful. It was a perfect location to the round rock multi sport complex

Great location, price,quality and close to everything

Friendly check in, liked the cookies, water, and lemonade in lobby. Great restaurants in the same parking lot. Large, clean room with coffee, microwave and fridge. Easy location off the highway. We stay here often when visiting the grandkids nearby in round rock. Great value!

Good hotel good location

Clean, nice, solid hotel with great customer service. Walk to multi restaurants and bars…very short drive to many others. Fantastic location!

Place was very close to great restaurants. Parking was easy. Staff was super friendly. Breakfast was delicious. It was in a great location. Everything was close by. Loved it.

The hotel was conveniently located off the highway and it was quiet. The rooms were clean and the included breakfast had good variety. Good value for the money we spent.

Excellent breakfast

Some items on the breakfast buffet were cold or just warm. Other than that the staff was excellent. The room was comfortable and clean. Check in and out was quick and easy. I would recommend the hotel just work on the hot plate temperature.

Very nice and clean. Breakfast was plentiful and tasty. Staff was very nice.

When we arrived the hotel looked nice. The issue came in when we got to our room and viewed the bathroom. It is so small and the tub was dirty and rusted. The corners had what looked to be mold in them. We asked the front desk to move us but the room they showed us was worst than the first one. We asked them to send someone to clean the tub and they did right away. The bed was comfortable though and the air conditioner blew cold, so there's that. The breakfast was disappointing. The biscuits were like bricks. The watery fake eggs and greasy sausage with no flavor were disappointing. The only edible thing there were the cinnamon rolls. We ended up going to McDonald's up the road. The location was ok. There was a Chuy's, Salt Grass, and Cracker Barrel in the parking lot, so that was good. Would I stay again? No, I probably would not.

This hotel needs updating. We stayed on the 3rd floor and the paint and wallpaper is coming off. The bathroom needs some Sheetrock work. The room itself was clean, but the paint needed to be done. The elevator inside was torn up. The breakfast had no biscuits or gravy, as other HIE hotels have had. They had no drinking water at breakfast. When we were leaving there was no ice in the ice machine.

Room was great plus large. We really enjoyed the fresh ground coffee 24 hours a day and the breakfast was very good.

The staff was nice and helpful. The coffee was old and the room had a weird smell.

The breakfast was great!

The facility was clean, staff helpful, breakfast very good with both hot and cold. Coffee fresh ground and very good.