Anah Tulum
From
$120
/ night
Select dates to see prices and availability
From
$120
/ night
About this property
Beach hotel with a garden, business center, and free parking, near Akumal Beach and Xel-Há Park.
Parking
Airport shuttle
Swimming pool
Non-Smoking Rooms
Tour Desk
Safe-Deposit Box
Location
Carretera Federal Chetumal-Benito Juarez km 250, Akumal, Quintana Roo, Mexico
Guest reviews of Anah Tulum
8.8
Fabulous
Based on 1 verified review
What guests think
AI-generated summary based on recent guest reviews
At Anah Tulum, reviews paint a mixed picture: comfortable rooms and pleasant grounds appeal to many, but recurring problems include uneven cleanliness and unit maintenance such as hot water, AC, broken fixtures, and inconsistent pool upkeep.
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What guests think
At Anah Tulum, reviews paint a mixed picture: comfortable rooms and pleasant grounds appeal to many, but recurring problems include uneven cleanliness and unit maintenance such as hot water, AC, broken fixtures, and inconsistent pool upkeep.
The setting is safe and quiet but somewhat remote, and several guests suggest having a car because dining options are limited nearby. Service is mostly handled remotely; some hosts were helpful, while others were slow to respond, with missed towel changes and unresolved repairs noted. Expect a condo-style stay where your experience can vary by unit and host.
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AI-generated summary based on recent guest reviews
Facilities
There are shared pools on site that some guests enjoyed, but private plunge pools and water quality were occasionally dirty or out of service. In unit amenities vary by condo, with reports of missing kitchenware or appliances, intermittent hot water, and occasional TV or power issues.
Related guest reviews
2
Tonia
Jun 19, 2024
·
Stayed 1 night
I did not have any hot water or towels , when I was communicating to tell them that they told me the water was hot enough and stop responding to me.
I did not have any hot water or towels , when I was communicating to tell them that they told me the water was hot enough and stop responding to me.
6
Diana
Jan 15, 2024
·
Stayed 1 night
The reason for the low score is there was no hot water in the shower, and no tv service despite there being 2 TVs in the apartment. The apartment was large… and clean. The bed was comfy. The pool was nice. The toilet seat was broken, and again NO HOT WATER or TV. We were only there for one night so those things weren’t the end of the world, but no way could I stay there for longer without at least a warm shower…. It was absolutely freezing.
The reason for the low score is there was no hot water in the shower, and no tv service despite there being 2 TVs in the apartment. The apartment was large… and clean. The bed was comfy. The pool was nice. The toilet seat was broken, and again NO HOT WATER or TV. We were only there for one night so those things weren’t the end of the world, but no way could I stay there for longer without at least a warm shower…. It was absolutely freezing.
8
Sindri
Jul 19, 2024
·
Stayed 1 night
Linda habitación, muy limpia y cómodo. Solo que en las fotos se muestran espacios como una cocina y estancia que no tuvimos.eria bueno especificar que nos darian un cuarto como de hotel. No tiene refri ni cafetera. Al llegar nos podieron un depósito de 5,000.00 pesos que no se mencionaba en expedia. Igual nos lo regresaron pero hubiera sido mejor tener la información completa antes de elegir.
Linda habitación, muy limpia y cómodo. Solo que en las fotos se muestran espacios como una cocina y estancia que no tuvimos.eria bueno especificar que nos darian un cuarto como de hotel. No tiene refri ni cafetera. Al llegar nos podieron un depósito de 5,000.00 pesos que no se mencionaba en expedia. Igual nos lo regresaron pero hubiera sido mejor tener la información completa antes de elegir.
2
douglas
Dec 29, 2023
·
Stayed 9 nights
Arrived to find night security did not speek a word of english. Got in room. The power was out. Remained out most of the night. Went out the next night as well. Room was cold. left oven on all night for heat. No soap of any kind in room. Only 2 towles for entire 10 days. No laundry service with in 10 miles. Actually nothing in area but 1 restaurant 1/2 mile away. No room service. No instructions or information left in room. Couldn't get tv to work. On demand Water heater did not keep up to a shower and thru the breaker often. Water from tap tasted the worst I have ever had.
Arrived to find night security did not speek a word of english. Got in room. The power was out. Remained out most of the night. Went out the next night as well. Room was cold. left oven on all night for heat. No soap of any kind in room. Only 2 towles for entire 10 days. No laundry service with in 10 miles. Actually nothing in area but 1 restaurant 1/2 mile away. No room service. No instructions or information left in room. Couldn't get tv to work. On demand Water heater did not keep up to a shower and thru the breaker often. Water from tap tasted the worst I have ever had.
6
jonathan de los santos
Sep 8, 2024
·
Stayed 3 nights
Llegada fácil y lugar hermoso, la atención es muy mala no había cafetera, dijeron que mandaban una y nunca llegó, no servía el baño principal y tampoco fueron a repararlo, el baño de visitas tenía fuga y el área de grilla estaba sucia, llena de hojas y carbón, muy mala agua de la alberca como que si no les importara. Ojalá cambien de admin pronto por que el lugar si vale la pena.
Llegada fácil y lugar hermoso, la atención es muy mala no había cafetera, dijeron que mandaban una y nunca llegó, no servía el baño principal y tampoco fueron a repararlo, el baño de visitas tenía fuga y el área de grilla estaba sucia, llena de hojas y carbón, muy mala agua de la alberca como que si no les importara. Ojalá cambien de admin pronto por que el lugar si vale la pena.
10
Annette
Feb 4, 2023
·
Stayed 1 night
What a beautiful property! The rooms are small but very clean. The property is lush and beautiful with lots of foliage and cute walkways throughout. There are 2 pools. Not a lot of food choices in the immediate area and none in walking distance but we had a rental car and enjoyed driving over to the ocean or to find food. Love this place!
What a beautiful property! The rooms are small but very clean. The property is lush and beautiful with lots of foliage and cute walkways throughout. There are 2 pools. Not a lot of food choices in the immediate area and none in walking distance but we had a rental car and enjoyed driving over to the ocean or to find food. Love this place!
8
Silvia
Jan 7, 2025
·
Stayed 4 nights
Al ser un departamento, le hacen falta accesorios de cocina básicos como tazas para café, sarten mediano, toalla para la cocina, manteles individuales, escoba, trapeador y cubeta.
Al ser un departamento, le hacen falta accesorios de cocina básicos como tazas para café, sarten mediano, toalla para la cocina, manteles individuales, escoba, trapeador y cubeta.
6
Nathalie
Jan 29, 2024
·
Stayed 7 nights
The unit (D1) is very nice however it is neglected by the management team renting the unit. On our arrival, there were no cookware available, no dish soap, dirty windows, plugged drain in the shower, dirty dishes in the cupboard, mold in the cupboard, plunge pool broken,etc. The concierge brought two pans the next day and blame the owner for the issues with the unit. Despite the unit being very nice and well located and do not recommended due to its lack of cleanliness.
The unit (D1) is very nice however it is neglected by the management team renting the unit. On our arrival, there were no cookware available, no dish soap, dirty windows, plugged drain in the shower, dirty dishes in the cupboard, mold in the cupboard, plunge pool broken,etc. The concierge brought two pans the next day and blame the owner for the issues with the unit. Despite the unit being very nice and well located and do not recommended due to its lack of cleanliness.
6
Meagan
Feb 21, 2024
·
Stayed 7 nights
The private pool attached to our unit we rented was disgusting, we asked to have it refilled and cleaned, however we were ignored. We loved the pool. Had a great time, would rent from another unit next time in the same location.
The private pool attached to our unit we rented was disgusting, we asked to have it refilled and cleaned, however we were ignored. We loved the pool. Had a great time, would rent from another unit next time in the same location.
2
S.
Feb 1, 2024
·
Stayed 2 nights
Pros: Clean pool and outdoor areas, safe neighborhood, Cons: No reception office, private condos. I don’t believe the sheets were changed from the previous guests. Found about a dozen hairs of different types in the bedding. Told staff about the hairs. I checked out of the room so they could clean and change the sheets. Checked back in the next day and they made the bed with the same sheets and bedding. Still dirty of course. Makes me wonder if they are washing the towels and bedding between each guest.
Pros: Clean pool and outdoor areas, safe neighborhood, Cons: No reception office, private condos. I don’t believe the sheets were changed from the previous guests. Found about a dozen hairs of different types in the bedding. Told staff about the hairs. I checked out of the room so they could clean and change the sheets. Checked back in the next day and they made the bed with the same sheets and bedding. Still dirty of course. Makes me wonder if they are washing the towels and bedding between each guest.
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is inconsistent: several reviews mention mold, insects or cockroaches, dirty sheets or dishes, and unclean pool or grill areas, while others praised very clean rooms and tidy grounds. Housekeeping between stays and during stays was unreliable for some.
Related guest reviews
2
Josef
Nov 16, 2024
·
Stayed 6 nights
I arrived late at night. The next morning I noticed that the shower was disgustingly dirty, there was mold on the walls around the toilet, and there were cockroaches under the dilapidated cabinets. I immediately booked at a different hotel and when I requested a refund the management of Anah suites were not willing to refund me, they refused to discuss any further and told me to contact Expedia.
I arrived late at night. The next morning I noticed that the shower was disgustingly dirty, there was mold on the walls around the toilet, and there were cockroaches under the dilapidated cabinets. I immediately booked at a different hotel and when I requested a refund the management of Anah suites were not willing to refund me, they refused to discuss any further and told me to contact Expedia.
2
Sandra
Feb 11, 2025
·
Stayed 5 nights
Ugh, felt like being in a prison. No good vibes here. Woke up with itchy bites too. No help from staff with issues.
Ugh, felt like being in a prison. No good vibes here. Woke up with itchy bites too. No help from staff with issues.
10
chris
Jul 10, 2024
·
Stayed 1 night
Beautiful and clean... Great area...
Beautiful and clean... Great area...
6
jonathan de los santos
Sep 8, 2024
·
Stayed 3 nights
Llegada fácil y lugar hermoso, la atención es muy mala no había cafetera, dijeron que mandaban una y nunca llegó, no servía el baño principal y tampoco fueron a repararlo, el baño de visitas tenía fuga y el área de grilla estaba sucia, llena de hojas y carbón, muy mala agua de la alberca como que si no les importara. Ojalá cambien de admin pronto por que el lugar si vale la pena.
Llegada fácil y lugar hermoso, la atención es muy mala no había cafetera, dijeron que mandaban una y nunca llegó, no servía el baño principal y tampoco fueron a repararlo, el baño de visitas tenía fuga y el área de grilla estaba sucia, llena de hojas y carbón, muy mala agua de la alberca como que si no les importara. Ojalá cambien de admin pronto por que el lugar si vale la pena.
10
Annette
Feb 4, 2023
·
Stayed 1 night
What a beautiful property! The rooms are small but very clean. The property is lush and beautiful with lots of foliage and cute walkways throughout. There are 2 pools. Not a lot of food choices in the immediate area and none in walking distance but we had a rental car and enjoyed driving over to the ocean or to find food. Love this place!
What a beautiful property! The rooms are small but very clean. The property is lush and beautiful with lots of foliage and cute walkways throughout. There are 2 pools. Not a lot of food choices in the immediate area and none in walking distance but we had a rental car and enjoyed driving over to the ocean or to find food. Love this place!
6
Daniela
Jan 15, 2024
·
Stayed 3 nights
A pesar de colocar el letrero en la puerta para que realizaran la limpieza, durante nuestra estanxia no limpiaron la habitación.
A pesar de colocar el letrero en la puerta para que realizaran la limpieza, durante nuestra estanxia no limpiaron la habitación.
6
Nathalie
Jan 29, 2024
·
Stayed 7 nights
The unit (D1) is very nice however it is neglected by the management team renting the unit. On our arrival, there were no cookware available, no dish soap, dirty windows, plugged drain in the shower, dirty dishes in the cupboard, mold in the cupboard, plunge pool broken,etc. The concierge brought two pans the next day and blame the owner for the issues with the unit. Despite the unit being very nice and well located and do not recommended due to its lack of cleanliness.
The unit (D1) is very nice however it is neglected by the management team renting the unit. On our arrival, there were no cookware available, no dish soap, dirty windows, plugged drain in the shower, dirty dishes in the cupboard, mold in the cupboard, plunge pool broken,etc. The concierge brought two pans the next day and blame the owner for the issues with the unit. Despite the unit being very nice and well located and do not recommended due to its lack of cleanliness.
6
Meagan
Feb 21, 2024
·
Stayed 7 nights
The private pool attached to our unit we rented was disgusting, we asked to have it refilled and cleaned, however we were ignored. We loved the pool. Had a great time, would rent from another unit next time in the same location.
The private pool attached to our unit we rented was disgusting, we asked to have it refilled and cleaned, however we were ignored. We loved the pool. Had a great time, would rent from another unit next time in the same location.
4
Ingrid
Sep 10, 2023
·
Stayed 5 nights
La habitación es buena y tranquila, siempre hay agua caliente y aire acondicionados, lo que no me gusto que al llegar hubiera cucarachas y muchos insectos, el lavabo para manos tapado, la taza de baño a veces no funcionaba y la habitación que solicité era con cama matrimonial, y la que recibí fueron dos individuales juntadas
La habitación es buena y tranquila, siempre hay agua caliente y aire acondicionados, lo que no me gusto que al llegar hubiera cucarachas y muchos insectos, el lavabo para manos tapado, la taza de baño a veces no funcionaba y la habitación que solicité era con cama matrimonial, y la que recibí fueron dos individuales juntadas
2
S.
Feb 1, 2024
·
Stayed 2 nights
Pros: Clean pool and outdoor areas, safe neighborhood, Cons: No reception office, private condos. I don’t believe the sheets were changed from the previous guests. Found about a dozen hairs of different types in the bedding. Told staff about the hairs. I checked out of the room so they could clean and change the sheets. Checked back in the next day and they made the bed with the same sheets and bedding. Still dirty of course. Makes me wonder if they are washing the towels and bedding between each guest.
Pros: Clean pool and outdoor areas, safe neighborhood, Cons: No reception office, private condos. I don’t believe the sheets were changed from the previous guests. Found about a dozen hairs of different types in the bedding. Told staff about the hairs. I checked out of the room so they could clean and change the sheets. Checked back in the next day and they made the bed with the same sheets and bedding. Still dirty of course. Makes me wonder if they are washing the towels and bedding between each guest.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally comfortable and quiet, ranging from small hotel-style spaces to larger apartments without full kitchens in some cases. A few reviews note maintenance issues like AC not working, door locks, or broken fixtures.
Related guest reviews
10
Karyme Barcenas
Jan 2, 2024
·
Stayed 2 nights
Me gustó muchísimo el lugar! El único detalle es que todo es por chat, nadie te recibe cuando llegas, nunca hay una persona que te pueda auxiliar, pides ayuda por WhatsApp y se demoran en responder o no responden, al único que vimos fue al guardia antes de retirarnos del lugar, de ahí en fuera todo estaba muy bonito, la habitación se sentía acogedora, todo en silencioso y tranquilo! Se fue la luz dos veces y nos quedamos horas así
Me gustó muchísimo el lugar! El único detalle es que todo es por chat, nadie te recibe cuando llegas, nunca hay una persona que te pueda auxiliar, pides ayuda por WhatsApp y se demoran en responder o no responden, al único que vimos fue al guardia antes de retirarnos del lugar, de ahí en fuera todo estaba muy bonito, la habitación se sentía acogedora, todo en silencioso y tranquilo! Se fue la luz dos veces y nos quedamos horas así
4
Emmanuel
Apr 21, 2025
·
Stayed 3 nights
Ac did not work and staff was not helpful
Ac did not work and staff was not helpful
6
Diana
Jan 15, 2024
·
Stayed 1 night
The reason for the low score is there was no hot water in the shower, and no tv service despite there being 2 TVs in the apartment. The apartment was large… and clean. The bed was comfy. The pool was nice. The toilet seat was broken, and again NO HOT WATER or TV. We were only there for one night so those things weren’t the end of the world, but no way could I stay there for longer without at least a warm shower…. It was absolutely freezing.
The reason for the low score is there was no hot water in the shower, and no tv service despite there being 2 TVs in the apartment. The apartment was large… and clean. The bed was comfy. The pool was nice. The toilet seat was broken, and again NO HOT WATER or TV. We were only there for one night so those things weren’t the end of the world, but no way could I stay there for longer without at least a warm shower…. It was absolutely freezing.
10
Jon
Jan 10, 2025
·
Stayed 2 nights
Door lock defect
Door lock defect
8
Sindri
Jul 19, 2024
·
Stayed 1 night
Linda habitación, muy limpia y cómodo. Solo que en las fotos se muestran espacios como una cocina y estancia que no tuvimos.eria bueno especificar que nos darian un cuarto como de hotel. No tiene refri ni cafetera. Al llegar nos podieron un depósito de 5,000.00 pesos que no se mencionaba en expedia. Igual nos lo regresaron pero hubiera sido mejor tener la información completa antes de elegir.
Linda habitación, muy limpia y cómodo. Solo que en las fotos se muestran espacios como una cocina y estancia que no tuvimos.eria bueno especificar que nos darian un cuarto como de hotel. No tiene refri ni cafetera. Al llegar nos podieron un depósito de 5,000.00 pesos que no se mencionaba en expedia. Igual nos lo regresaron pero hubiera sido mejor tener la información completa antes de elegir.
10
SANDRA
Nov 27, 2023
·
Departamento hermoso, con una vista a la alberca y áreas verdes muy bonitas. Muy cómodo.
Departamento hermoso, con una vista a la alberca y áreas verdes muy bonitas. Muy cómodo.
10
chris
Jul 10, 2024
·
Stayed 1 night
Beautiful and clean... Great area...
Beautiful and clean... Great area...
10
Annette
Feb 4, 2023
·
Stayed 1 night
What a beautiful property! The rooms are small but very clean. The property is lush and beautiful with lots of foliage and cute walkways throughout. There are 2 pools. Not a lot of food choices in the immediate area and none in walking distance but we had a rental car and enjoyed driving over to the ocean or to find food. Love this place!
What a beautiful property! The rooms are small but very clean. The property is lush and beautiful with lots of foliage and cute walkways throughout. There are 2 pools. Not a lot of food choices in the immediate area and none in walking distance but we had a rental car and enjoyed driving over to the ocean or to find food. Love this place!
8
Marc
Dec 8, 2022
·
Stayed 1 night
Hôtel agréable. Chambre moderne et propre. Toutefois, il est nécessaire d'avoir une voiture pour se déplacer, l'hôtel étant situé dans un complexe privé et sécurisé mais un peu loin du centre et des plages. Très bon accueil et service impeccable.
Hôtel agréable. Chambre moderne et propre. Toutefois, il est nécessaire d'avoir une voiture pour se déplacer, l'hôtel étant situé dans un complexe privé et sécurisé mais un peu loin du centre et des plages. Très bon accueil et service impeccable.
4
Ingrid
Sep 10, 2023
·
Stayed 5 nights
La habitación es buena y tranquila, siempre hay agua caliente y aire acondicionados, lo que no me gusto que al llegar hubiera cucarachas y muchos insectos, el lavabo para manos tapado, la taza de baño a veces no funcionaba y la habitación que solicité era con cama matrimonial, y la que recibí fueron dos individuales juntadas
La habitación es buena y tranquila, siempre hay agua caliente y aire acondicionados, lo que no me gusto que al llegar hubiera cucarachas y muchos insectos, el lavabo para manos tapado, la taza de baño a veces no funcionaba y la habitación que solicité era con cama matrimonial, y la que recibí fueron dos individuales juntadas
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AI-generated summary based on recent guest reviews
Service
Service is inconsistent: there is often no on-site reception and communication is mostly via WhatsApp, with slow or unhelpful responses and missed towel changes or repairs reported. Others mentioned helpful staff and smooth assistance.
Related guest reviews
10
Eduardo
Jun 25, 2023
·
Stayed 2 nights
Excelente servicio por parte de Christian, desde que me contacto para las instrucciones de Check In… ai recomiendo quedarse aquí!
Excelente servicio por parte de Christian, desde que me contacto para las instrucciones de Check In… ai recomiendo quedarse aquí!
6
Efrain
Nov 10, 2024
·
Stayed 1 night
Muy dificil la comunicacion con la persona que maneja la propiedad ,ala hora que salimos de la propiedad le mande mensaje y le marque para avisarle y hacerle ver que todo quedo bien y nunca contesto.
Muy dificil la comunicacion con la persona que maneja la propiedad ,ala hora que salimos de la propiedad le mande mensaje y le marque para avisarle y hacerle ver que todo quedo bien y nunca contesto.
6
ARTURO
Nov 22, 2024
·
Stayed 1 night
No hay una recepción. Nunca vez una persona. No es fácil de entender para mí que soy persona de la tercera edad ya que todo lo hacen por wapsap
No hay una recepción. Nunca vez una persona. No es fácil de entender para mí que soy persona de la tercera edad ya que todo lo hacen por wapsap
2
Tonia
Jun 19, 2024
·
Stayed 1 night
I did not have any hot water or towels , when I was communicating to tell them that they told me the water was hot enough and stop responding to me.
I did not have any hot water or towels , when I was communicating to tell them that they told me the water was hot enough and stop responding to me.
4
Daniel
Apr 12, 2024
·
Stayed 4 nights
Asked for fresh towels never got any
Asked for fresh towels never got any
10
Saray
Apr 5, 2024
·
Stayed 1 night
Love it happy I didn’t go with the previous reviews hehehe. They did have hot water and a helpful person. Many things were processed via WhatsApp but super helpful and quick.
Love it happy I didn’t go with the previous reviews hehehe. They did have hot water and a helpful person. Many things were processed via WhatsApp but super helpful and quick.
8
Scott
Mar 24, 2024
·
Stayed 4 nights
Check in was a bit more difficult than I thought necessary, otherwise a nice place!
Check in was a bit more difficult than I thought necessary, otherwise a nice place!
2
Terry
Oct 31, 2023
·
Stayed 1 night
Nul! Nous avons réserver, avons attendu 3h devant , appeler 45x l’hôtel, le concierge et l’administrateur personne ne nous a répondu! A fuire!
Nul! Nous avons réserver, avons attendu 3h devant , appeler 45x l’hôtel, le concierge et l’administrateur personne ne nous a répondu! A fuire!
6
jonathan de los santos
Sep 8, 2024
·
Stayed 3 nights
Llegada fácil y lugar hermoso, la atención es muy mala no había cafetera, dijeron que mandaban una y nunca llegó, no servía el baño principal y tampoco fueron a repararlo, el baño de visitas tenía fuga y el área de grilla estaba sucia, llena de hojas y carbón, muy mala agua de la alberca como que si no les importara. Ojalá cambien de admin pronto por que el lugar si vale la pena.
Llegada fácil y lugar hermoso, la atención es muy mala no había cafetera, dijeron que mandaban una y nunca llegó, no servía el baño principal y tampoco fueron a repararlo, el baño de visitas tenía fuga y el área de grilla estaba sucia, llena de hojas y carbón, muy mala agua de la alberca como que si no les importara. Ojalá cambien de admin pronto por que el lugar si vale la pena.
2
S.
Feb 1, 2024
·
Stayed 2 nights
Pros: Clean pool and outdoor areas, safe neighborhood, Cons: No reception office, private condos. I don’t believe the sheets were changed from the previous guests. Found about a dozen hairs of different types in the bedding. Told staff about the hairs. I checked out of the room so they could clean and change the sheets. Checked back in the next day and they made the bed with the same sheets and bedding. Still dirty of course. Makes me wonder if they are washing the towels and bedding between each guest.
Pros: Clean pool and outdoor areas, safe neighborhood, Cons: No reception office, private condos. I don’t believe the sheets were changed from the previous guests. Found about a dozen hairs of different types in the bedding. Told staff about the hairs. I checked out of the room so they could clean and change the sheets. Checked back in the next day and they made the bed with the same sheets and bedding. Still dirty of course. Makes me wonder if they are washing the towels and bedding between each guest.
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AI-generated summary based on recent guest reviews
Location
Set in a safe, quiet residential complex, but a bit far from the center and beaches. Several guests suggest having a car because dining options are limited within walking distance.
Related guest reviews
10
Karyme Barcenas
Jan 2, 2024
·
Stayed 2 nights
Me gustó muchísimo el lugar! El único detalle es que todo es por chat, nadie te recibe cuando llegas, nunca hay una persona que te pueda auxiliar, pides ayuda por WhatsApp y se demoran en responder o no responden, al único que vimos fue al guardia antes de retirarnos del lugar, de ahí en fuera todo estaba muy bonito, la habitación se sentía acogedora, todo en silencioso y tranquilo! Se fue la luz dos veces y nos quedamos horas así
Me gustó muchísimo el lugar! El único detalle es que todo es por chat, nadie te recibe cuando llegas, nunca hay una persona que te pueda auxiliar, pides ayuda por WhatsApp y se demoran en responder o no responden, al único que vimos fue al guardia antes de retirarnos del lugar, de ahí en fuera todo estaba muy bonito, la habitación se sentía acogedora, todo en silencioso y tranquilo! Se fue la luz dos veces y nos quedamos horas así
2
JAMES
Dec 26, 2023
·
Stayed 3 nights
Ridiculous that this place is listed. It is a bedroom and washroom in the middle of no where. No restaurants, stores or any help in walking distance. Just a room in a group of townhouses. No reception,no water,no coffee, nothing. Dropped off by taxi and abandoned.
Ridiculous that this place is listed. It is a bedroom and washroom in the middle of no where. No restaurants, stores or any help in walking distance. Just a room in a group of townhouses. No reception,no water,no coffee, nothing. Dropped off by taxi and abandoned.
6
Leslie
Aug 20, 2024
·
Stayed 1 night
Is very safe and quiet. Beautiful neighborhood
Is very safe and quiet. Beautiful neighborhood
2
douglas
Dec 29, 2023
·
Stayed 9 nights
Arrived to find night security did not speek a word of english. Got in room. The power was out. Remained out most of the night. Went out the next night as well. Room was cold. left oven on all night for heat. No soap of any kind in room. Only 2 towles for entire 10 days. No laundry service with in 10 miles. Actually nothing in area but 1 restaurant 1/2 mile away. No room service. No instructions or information left in room. Couldn't get tv to work. On demand Water heater did not keep up to a shower and thru the breaker often. Water from tap tasted the worst I have ever had.
Arrived to find night security did not speek a word of english. Got in room. The power was out. Remained out most of the night. Went out the next night as well. Room was cold. left oven on all night for heat. No soap of any kind in room. Only 2 towles for entire 10 days. No laundry service with in 10 miles. Actually nothing in area but 1 restaurant 1/2 mile away. No room service. No instructions or information left in room. Couldn't get tv to work. On demand Water heater did not keep up to a shower and thru the breaker often. Water from tap tasted the worst I have ever had.
10
chris
Jul 10, 2024
·
Stayed 1 night
Beautiful and clean... Great area...
Beautiful and clean... Great area...
10
Annette
Feb 4, 2023
·
Stayed 1 night
What a beautiful property! The rooms are small but very clean. The property is lush and beautiful with lots of foliage and cute walkways throughout. There are 2 pools. Not a lot of food choices in the immediate area and none in walking distance but we had a rental car and enjoyed driving over to the ocean or to find food. Love this place!
What a beautiful property! The rooms are small but very clean. The property is lush and beautiful with lots of foliage and cute walkways throughout. There are 2 pools. Not a lot of food choices in the immediate area and none in walking distance but we had a rental car and enjoyed driving over to the ocean or to find food. Love this place!
6
Nathalie
Jan 29, 2024
·
Stayed 7 nights
The unit (D1) is very nice however it is neglected by the management team renting the unit. On our arrival, there were no cookware available, no dish soap, dirty windows, plugged drain in the shower, dirty dishes in the cupboard, mold in the cupboard, plunge pool broken,etc. The concierge brought two pans the next day and blame the owner for the issues with the unit. Despite the unit being very nice and well located and do not recommended due to its lack of cleanliness.
The unit (D1) is very nice however it is neglected by the management team renting the unit. On our arrival, there were no cookware available, no dish soap, dirty windows, plugged drain in the shower, dirty dishes in the cupboard, mold in the cupboard, plunge pool broken,etc. The concierge brought two pans the next day and blame the owner for the issues with the unit. Despite the unit being very nice and well located and do not recommended due to its lack of cleanliness.
8
Marc
Dec 8, 2022
·
Stayed 1 night
Hôtel agréable. Chambre moderne et propre. Toutefois, il est nécessaire d'avoir une voiture pour se déplacer, l'hôtel étant situé dans un complexe privé et sécurisé mais un peu loin du centre et des plages. Très bon accueil et service impeccable.
Hôtel agréable. Chambre moderne et propre. Toutefois, il est nécessaire d'avoir une voiture pour se déplacer, l'hôtel étant situé dans un complexe privé et sécurisé mais un peu loin du centre et des plages. Très bon accueil et service impeccable.
2
S.
Feb 1, 2024
·
Stayed 2 nights
Pros: Clean pool and outdoor areas, safe neighborhood, Cons: No reception office, private condos. I don’t believe the sheets were changed from the previous guests. Found about a dozen hairs of different types in the bedding. Told staff about the hairs. I checked out of the room so they could clean and change the sheets. Checked back in the next day and they made the bed with the same sheets and bedding. Still dirty of course. Makes me wonder if they are washing the towels and bedding between each guest.
Pros: Clean pool and outdoor areas, safe neighborhood, Cons: No reception office, private condos. I don’t believe the sheets were changed from the previous guests. Found about a dozen hairs of different types in the bedding. Told staff about the hairs. I checked out of the room so they could clean and change the sheets. Checked back in the next day and they made the bed with the same sheets and bedding. Still dirty of course. Makes me wonder if they are washing the towels and bedding between each guest.
4
Leslie
Mar 26, 2024
·
Stayed 3 nights
Nice neighborhood
Nice neighborhood
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AI-generated summary based on recent guest reviews
Dining
Several guests noted limited food options within walking distance; having a car helps. No consistent on-site dining is mentioned in the reviews.
Related guest reviews
2
JAMES
Dec 26, 2023
·
Stayed 3 nights
Ridiculous that this place is listed. It is a bedroom and washroom in the middle of no where. No restaurants, stores or any help in walking distance. Just a room in a group of townhouses. No reception,no water,no coffee, nothing. Dropped off by taxi and abandoned.
Ridiculous that this place is listed. It is a bedroom and washroom in the middle of no where. No restaurants, stores or any help in walking distance. Just a room in a group of townhouses. No reception,no water,no coffee, nothing. Dropped off by taxi and abandoned.
2
douglas
Dec 29, 2023
·
Stayed 9 nights
Arrived to find night security did not speek a word of english. Got in room. The power was out. Remained out most of the night. Went out the next night as well. Room was cold. left oven on all night for heat. No soap of any kind in room. Only 2 towles for entire 10 days. No laundry service with in 10 miles. Actually nothing in area but 1 restaurant 1/2 mile away. No room service. No instructions or information left in room. Couldn't get tv to work. On demand Water heater did not keep up to a shower and thru the breaker often. Water from tap tasted the worst I have ever had.
Arrived to find night security did not speek a word of english. Got in room. The power was out. Remained out most of the night. Went out the next night as well. Room was cold. left oven on all night for heat. No soap of any kind in room. Only 2 towles for entire 10 days. No laundry service with in 10 miles. Actually nothing in area but 1 restaurant 1/2 mile away. No room service. No instructions or information left in room. Couldn't get tv to work. On demand Water heater did not keep up to a shower and thru the breaker often. Water from tap tasted the worst I have ever had.
10
Annette
Feb 4, 2023
·
Stayed 1 night
What a beautiful property! The rooms are small but very clean. The property is lush and beautiful with lots of foliage and cute walkways throughout. There are 2 pools. Not a lot of food choices in the immediate area and none in walking distance but we had a rental car and enjoyed driving over to the ocean or to find food. Love this place!
What a beautiful property! The rooms are small but very clean. The property is lush and beautiful with lots of foliage and cute walkways throughout. There are 2 pools. Not a lot of food choices in the immediate area and none in walking distance but we had a rental car and enjoyed driving over to the ocean or to find food. Love this place!
8
Marc
Dec 8, 2022
·
Stayed 1 night
Hôtel agréable. Chambre moderne et propre. Toutefois, il est nécessaire d'avoir une voiture pour se déplacer, l'hôtel étant situé dans un complexe privé et sécurisé mais un peu loin du centre et des plages. Très bon accueil et service impeccable.
Hôtel agréable. Chambre moderne et propre. Toutefois, il est nécessaire d'avoir une voiture pour se déplacer, l'hôtel étant situé dans un complexe privé et sécurisé mais un peu loin du centre et des plages. Très bon accueil et service impeccable.
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Guests have not written any reviews for this property yet.
Property Policies
Check-in
Check-out
From 15:00 to 17:00
Before 11:00
FAQs about Anah Tulum
Is parking available at the hotel?
Yes, free parking is available on-site.
Is breakfast offered at the hotel?
Yes, breakfast is available at the hotel, featuring local cuisine prepared by Michelin-starred chefs.
What are the check-in and check-out times?
Check-in is at 15:00 and check-out is at 11:00. Early or late check-in/check-out may be requested but is subject to availability.
Are airport shuttle services available?
Yes, airport shuttle services are available for a fee of USD 200 per vehicle for a roundtrip. Guests must contact the property with arrival details 24 hours prior to arrival.
What accessibility features does the hotel offer for guests with disabilities?
The hotel features step-free entrances and wheelchair-accessible facilities, ensuring convenience for guests with disabilities.
What is the hotel's location in relation to key landmarks?
The hotel is located 8 kilometers from Xel-Há Park and 22.9 kilometers from the Tulum Mayan Ruins, with Cancún International Airport situated 90 kilometers away.
Does the hotel have a swimming pool?
Yes, the hotel features multiple pools, including options for relaxation and water aerobics.
Are children allowed at the hotel?
Yes, children are welcome at the hotel. The minimum age for children to stay for free is not specified.
Have a question?
Instant AI responses are based on hotel information
As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure.
Know Before You Go
- This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation.
- Reservations are required for golf tee times. Reservations can be made by contacting the apartment prior to arrival, using the contact information on the booking confirmation.
Fees
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Airport shuttle fee: USD 200 per vehicle (roundtrip)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Mandatory Fees and Taxes
You'll be asked to pay the following charges at the property:
- Deposit: USD 500.00 per stay
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
Popular amenities
Parking
Airport shuttle
Swimming pool
Non-Smoking Rooms
Tour Desk
Safe-Deposit Box
Activities
Swimming pool
Garden
Golf Course (nearby)
Scuba Diving
Fishing
Pool Outdoor
Bicycle Tour Information
Evening Entertainment
Outdoor Furniture
Pool (Seasonal Outdoor)
Terrace
Water Park
Services
Tour Desk
Safe-Deposit Box
Express Check-In/Check-Out
Concierge Services
Parking
Parking
Airport shuttle
Free Parking
Parking (Limited)
Parking Onsite
General
Non-Smoking Rooms
Beach Sun Loungers
Internet
Free Wi-Fi