Radisson Hotel Schaumburg

Nothing on Expedia's website said anything about the free shuttle only being from 8am to 3pm. You guys and the Radisson should be ashamed of yourself for not including that.... talk about bait and switch.

The hotel was located in a great area. The restaurant, Blackhawk, in the hotel was great with great food for a decent price. The hotel itself is a bit outdated, had a smell from the lobby to the room and also in the room. Again, I chalk that up to being outdated. The staff were nice when we did need to speak to them. The elevator was a little creepy. Missing a few buttons in either one. There were two. The room was spacious. I booked the jacuzzi room. The sink didn’t drain well. There were a few pieces of trash left over from whoever stayed there before me. The blankets and pillow cases had some stains. Overall the stay was quiet, private. Not bad but probably wouldn’t stay there again.

Be aware the hotel shuttle service from O’Hare only runs 8-4 without exception. I got into O’Hare at about 4:30 and had to take a Lyft to the hotel for $50+, plus $60 the next morning coz I had to be at the airport by 5:30 am. The hotel wouldn’t let me cancel my reservation and hotels.com didn’t lift a finger, either.

I booked the hotel because of the outside pool. When I got there I was told the pool was closed for maintenance. However it seemed like it wasn't used for a long time....In addition, the door lock kept breaking. I had issues opening the door all 3 days. Had to keep going up and down the elevator to talk to the staff. I also needed towels refreshed. I asked the cleaning lady and the front desk, but didn't get them. Had to ask a 3rd time in order to get them. Fitness equipment was broken and looked like the room was still in state of not completed renovation.

Carpets stained.. Bar closed.. ice machine broken.. dirty walls.. broken door to the room...wobbly light fixtures..will not come back to this hotel.

It was a bit disappointing to go to a hotel with a pool in June and upper 80s and the pool is closed for some kind of renovation? The room was fine and comfortable but the breakfast corner was not well kept and both elevators stopped working on the day we left. We were in the 5th floor so we had to haul luggage down the stairs.

Trash everywhere in hallways, no desk, no credenza, no table, extension cords everywhere, no place to charge cell phones, only one facecloth, shower gel was empty, card access to back door to hotel not working, ice machines leaking and did not dispense ice and wet towels on floors for 3 days on floors 6, 5 and 3. Broken ceiling tiles in back entry hall to hotel. Only one of 2 elevators were working. Would not recommend this place.

Ordered on price line, jacuzzi pictured in room. Upon arrival received room without a jacuzzi, gym has 5 pieces of equipment. I never did see a pool. It took 5 hours to receive towels and none of the ice machines are working. I had to go to the bar for ice. Overall staff at desk was very pleasant. All remaining staff did not speak English at all. Hotel was quiet, but needs some updating.

Pool was closed for the season. Rude staff lots of weird folks. Weed and cigarettes smells on each floor. Very nasty unfriendly place. This place needs to be shut down. I would never stay there.

The seasonal pool was listed as an amenity however the hotel was remodeling and the pool was drained and not in any condition to be swam in. Also check in was at 3pm and we didn’t have water until almost 6pm. That’s right. Couldn’t use restrooms or wash hands. Good thing I booked a room to get ready for an event in that didn’t have water.

BED BUGS! This was the dirtiest, noisiest hotel I have ever been to. Shocking that Radisson has not revoked its licensing agreement with this property. Upon entering the room and pulling back the sheets, we found a bed bug, just sitting right on top! Not hidden, not under the mattress, but just out there in plain sight. We immediately checked out of the hotel, and the desk clerk did not even seem surprised. Maybe he is used to bed bug complaints? Because we paid for the room through Expedia, the front desk could not offer us a refund. But then Expedia would not refund our money either! Expedia claimed that it could not refund our money because the hotel would not respond to its phone calls, but this is an unacceptable answer. All Expedia would do is offer us $25 in OneKey cash. A paltry sun for a room we paid well over $100 for, and later had to book a last-minute replacement for even more! Word to the wise: DO NOT STAY HERE! And, I am rethinking my use of Expedia given its lack of interest in resolving this matter.

The property and room was filthy. The initial room had soiled linens and a disgusting tub. Dirt on all surfaces in the common area. There was an unpleasant smell throughout the property. The alternate room was not as bad but still dingy and stale.

I’ve stayed here before and it’s definitely gone downhill. Room was dirty and the carpets were disgusting. I stuck to the floor. Mirror had something all over it. They de need to renovate this place.

Terrible terrible HORRIBLE HOTEL IVE EVER STAYED IN I spent 450 dollars on a smelly nasty room jacuzzi had bugs insects hair in it bathroom light fixture was in the shower with the light broke dirty sheets and comforter and I asked to speak with the manager every day they said he was going to be there and never showed to get a refund I don’t recommend any body to stay here.

Received a room with dirty sheets. place was basically gross.. will never stay here again

The dirtiest hotel I’ve ever stayed at.

Hotel felt run down and dirty was very surprised. Hallways & rooms carpet's smelled & elevators always smells like weed was being smoked in it.

The nastiest room conditions I’ve had. Lock was broken off of the door, the walls were smeared and scuffed. Tiles were missing in the bathroom and multiple exposed wires from the walls. Also the lamps were busted and dirty. While the staff was courteous, it was the longest check-in process ever. They must be utilizing some archaic system because I had to fill in several forms worth of information (though I booked ahead online). Had to wait 10 minutes for my turn, and then my turn itself took another 10 minutes.

Wear body armor and prepare to be psychologically challenged I don’t even know where to begin. Upon arrival, we were told when we asked there was no breakfast even though this was advertised as part of our hotel stay. They offered us $5 McDonald’s voucher. Besides the fact that this could potentially buy us one cup of coffee and a single fry, my travel partner and I stayed there for a sporting event, leaving that type of cuisine off of our list. The rooms were outdated. Our literal toilet seat was peeling and had embedded stains on it. The mattresses were awful- old and it felt like if you weren’t careful, you might sink into the middle. But that’s not really the major kicker- we discovered bed bugs in our room. We used the Seek app to identify the strange creature on my friend’s pillow. We then moved the bed and there was a live bug hanging out under the bed. At this point we realized we might be carrying some of these buddies home with us and let’s just say we were ready to pour bleach all over our bodies and seal ourselves in plastic bags. But first, we decided we needed to have our money for the two-day stay refunded. I mean really- that’s fair. The staff then started to really mess with us. When we went back to the room to show staff where we saw the bug and the disgusting blood stain on the sheets from a potential nightime ambush, our initial little friend had already crawled back to safety. The staff accused us of using stock photos and said the pillow wasn’t theirs.

Not clean, messy room , stains in carpet, poor was closed when advertised open and by staff before arrival. Bed board marker drawings, hair from previous guest on handle, phone was unplugged and intermittent working, beds sheets were not changed and wrinkles.. place outside room mold on ceiling.. list goes on .. Plumbing in my room for toilet kept backing up when only flushing toilet paper.

Shower needs handles inside

The first room had a leak in the sink. It made the floor wet. I slipped but caught myself before I went down to the floor The second room didn't have the air conditioning on when I entered. I turned it on and quickly knew why. It made a horrible noise. The fridge in the third room didn't work. I decided that of all the rooms, this was the least worst. I decided to stay there. Then I found out the TV only had the free TV apps. I couldn't watch any regular channels. I don't go on vacation to watch TV but like to have it when I'm in the room. If they are going to scrimp on services just to save a few bucks, it isn't worth my time to go back. I will never stay at this hotel again.

This hotel was one of the worst hotels I’ve ever been to. The room needs major upgrades, the walls are super thin. You can hear everything going outside of your rooms. Highly recommended not staying at this hotel.

Check in was ok. Missing tv remote. No hot water for the shower. The amenities were not up to par. Listing online stated all these and when I got here, they were not offered.

music from the bar was loud enough to keep me awake until 12 or so. then was awakened by loud drunk people running down the hall yelling at 2 am. made a long day of travel starting at 6 am longer.

Key cards had to be reset 3 different times. Front desk attendants gave us attitude every time we asked to fix our key cards to get back into our room. Back door to the parking lot wasn’t working. Pool was shut down. Refrigerator was dirty. It looked like a previous guest spilt red wine in it and no one cleaned it up. Probably why I got an extra charge on my card. No dressers for clothes. No desk in the room yet there was a desk chair. Nothing great about this place. Will not return

The bathroom vent was disgustingly dirty. I requested it for it to be cleaned, but that didn't happen. The solid curtain had spots. The bed mattresses was very uncomfortable. The mattress trimming/edges were very hard. There was not a dresser. They ran out of plastic cups. There was no cable. The only way to watch TV is if you had a Roku account. If you didn't. You were out of luck.

One thing i didnt like was shower water too hit didnt turn cold stuck on extreme heat

We weren’t in the room for much other than sleep and preparing for our days in the city. It was a bit disappointed on the lack of breakfast as advertised. Our shower was also a tad small, and there were some noticeable water stains on the tile right at the entrance to our room, otherwise I truly can’t complain. We were typically out of our room early and returned back late during our trip.

The service at this facility is a mix-bag of excellent and awful. The front desk person (night duty) checked us into a room with no refrigerator, a non-working microwave set on the floor because the proper cabinet was broken and a non-working coffee maker. It was obvious the room was being used as a spare and should have been put "out of order" and not offered to guests. The day front desk clerk was much better and actually got us to a better room. The weekend day clerk seems knowledgeable but frustrating to deal with- always agreeing but never delivering on simple requests. The manager (or assistant manager) was top-notch in trying to make things right.

The room was clean, otherwise the staff denied a late checkout request, it was as if they always deny the late checkout because I told her my room number and then she said it’s too busy for that but didn’t even try. I also asked for an iron for my room to 3 different people and none of them could bring me one before I checked out somehow.

The hotel check in was efficient and friendly when we arrived. It took less than 5 minutes. The parking lot had many space available. The beds were amazingly comfortable. The water pressure and shower was fantastic. The room was exceptionally clean. We forgot the Wi-Fi password and went to the front desk in the early evening to get it. There was a non English speaking person cleaning and noone at front desk. She pointed at a bell for me to push. We waited approximately 5 minutes till someone came. The breakfast that was free has oatmeal, cheerios, fruit loops, English muffin and toast. There was milk and coffee. There was no jelly or peanut butter. There were no donuts, muffins, eggs, sausage, hashbrowns, pastries, etc. The breakfast was a major disappointment. There was no fruit offered either.

The staff was extremely rude. I tried the ice machine on floor 3, it didn't work the lady at the front desk told me to try the 6th floor ice machine but she didn't know if it worked. My first room smelled like cigarette smoke. Awful hotel! Unprofessional and unfriendly staff both in the morning and night.

No one at front desk for 10 minutes as I was waiting to check in

The nastiest room conditions I’ve had. Lock was broken off of the door, the walls were smeared and scuffed. Tiles were missing in the bathroom and multiple exposed wires from the walls. Also the lamps were busted and dirty. While the staff was courteous, it was the longest check-in process ever. They must be utilizing some archaic system because I had to fill in several forms worth of information (though I booked ahead online). Had to wait 10 minutes for my turn, and then my turn itself took another 10 minutes.

The only saving grace for this place is that the staff was extremely nice and did their best to help. But as soon as we got to our room, we saw one bath towel and one hand towel. The body wash and conditioner dispensers were empty. One of the reasons we chose this hotel was because of the pool, which had a bright orange sticker on the gates stating it was closed because their license to operate was suspended. Several times during our stay, our access cards stopped working, so we ended up having to go to the front desk multiple times. The staff, as nice as they were, seemed to be largely clueless when checking in visitors. Either that, or their computers systems were from 1992. Checking in was a long wait and a drawn out process. Also, the steam from the shower in my daughter’s room set off the alarm. When she went to call the front desk, the phone was not even connected and had wires showing. This was just one mishap after another. Needless to say, we will not be coming back.

Everything about this hotel was horrible! Right from our arrival it took us 50 minutes to check in. Therevwas only one person at the desk. There were 3 people ahead of us and every person was complaining about something. Once we got to our room it had no wifi, no phone, no remote for the tv, no do not disturb sign, no toiletries and only 1 towel. Upon booking it said all of the above were included. We asked about the hot breakfast which was also included and we were told that the dining room was under construction so there would be no breakfast! It was one disappointment after another for what we paid to stay there 2 nights. When we checked out I gave the person at the desk a different credit card than the one that I booked with and specifically told them to put the charges on that card. The next day while checking the charges they put it through on the wrong card. This hotel was not ven worth half of what we paid for. Bad business....we should have been credited something for all the discrepancies.

Some staff members where very rude and unhelpful and had an attitude very poor customer service skills

The staff were so friendly and helpful. The only remark I have is there was no breakfast however the Hotels.com site indicated that it is included with reservation!

The hotel smells bad. It was hard checking in and they were under staffed.

Close to the event we were going to the next day.

The hotel was located in a great area. The restaurant, Blackhawk, in the hotel was great with great food for a decent price. The hotel itself is a bit outdated, had a smell from the lobby to the room and also in the room. Again, I chalk that up to being outdated. The staff were nice when we did need to speak to them. The elevator was a little creepy. Missing a few buttons in either one. There were two. The room was spacious. I booked the jacuzzi room. The sink didn’t drain well. There were a few pieces of trash left over from whoever stayed there before me. The blankets and pillow cases had some stains. Overall the stay was quiet, private. Not bad but probably wouldn’t stay there again.

The hotel is doing some construction on the first floor but nothing that bothered us in our stay. The hotel needs to be updated as the bathroom and room overall seemed a bit dated. Clean hotel and was convenient for the New Year's Eve party we attended and didn't want to drive back home afterward.

Wonderful hotel. Very clean and convenient to the highway.

Very clean rooms, comfortable beds and good location

The hotel rate was great! The room was clean and comfortable. The rooms decor could be undated.The breakfast was not so great. It was called a cold breakfast and it was cold along with the room it was served in. Looking at the hotel and reviewing the amenities it showed an indoor pool but the pool was actually outside and seasonal. Overall our stay was good but the breakfast and not having a pool is a game changer for us.

Was clean. Good area. Bars and restaurants around walking distance

We travel a lot and on shorter trips often look for a really good deal on a room. This was that kind of trip. With the knowledge we wouldn't be at the facility for much time, I took the chance and booked this hotel for 2 nights. It was convenient to the location we needed to get to and close to restaurants and shopping. The area was also safe so no concerns there. I can say there was nothing fantastic or terrible about this property. The lobby and commons areas were clean enough and very basic. Elevators were not the cleanest but did the job. Hallways could have used a daily vacuum. Our guest room seemed to be, I use this loosely "newly renovated". That means new solid surface flooring, bathroom and painted walls, but the same old 90's furniture. The room was very clean. The negatives, it took about 6-10 tries to swipe the key card to get into the room, if you were running from someone, you would be out of luck. While the rooms were facelifted, care was not taken and there was paint everywhere. Everything was just a little shabby. So, if you are looking for a hotel to crash for the night, or two, but not looking for all the bells and whistles this is your place.

Staff was friendly, property was clean, location is convienent.

I narrowed down my choices based on two amenities that the hotel advertised: free shuttle service for the airport and free continental breakfast. Neither of these are legit. I was told I would be charged $25 each ride to the airport because they don’t honor that if you reserve your hotel through Hotels.com or Expedia or any third party site. It’s only valid if you reserve your room directly through the hotel. Secondly, the was no breakfast offered at all. To any of the guests. I chose this hotel because I calculated how much I would save in Uber costs and breakfast costs; and neither were true. I reserved a double queen room and was given a one king. The carpets were not vacuumed. There was no room service and I was there for 5 days. There were exposed wires from the outlets. This was all very disappointing. But I do want to be fair. The staff was very friendly. I talked to three different people at the reception desk throughout my stay and all three were pleasant, friendly, and hospitable. The property was pretty and the location was convenient with restaurants, grocery stores, and gas stations nearby. It was close to the I-90, but not directly on it.

The rooms were average but smelled of urine in one of the corners. The bar and restaurant boasted world class dinning but "wasn't open yet" and after peeking in the door it was filled with people crafting goods. The front desk clerk seemed annoyed I looked and said they were in a meeting. There were a bunch of people smoking outside at all hours of the day and night which was kinda stinky and nobody seemed to care that they were standing in the way of the door. There was no parking and I had circle for at least half an hour to get a spot when someone was leaving. The breakfast experience was disgusting. Instead of wiping the dry cereal, that had fallen on the counter from the dispenser, up with a towel the employee blew it into the corner of the counter with his mouth. The plates and silverware were sitting right there. The hashbrowns looked like they were once hashbrown patties, but smashed up, kinda. Thankfully there were other options that were sealed in packaging. I had Jello and a honey roll. The tv would turn on and the volume would work but the channel wouldn't change from channel 2. They do a great job of making it look good online, but I would not stay there again even if offered a free stay. I voiced my concerns with the front desk, who was the same person that blew the cereal into the corner, and he tried to act surprised that my stay was unpleasant but he wasn't surprised.

No breakfast,no pool,no coffee as advertised!

Breakfast was a major disappointment. Only breads and cereals.

The hotel hallways had a musky odor. My first room smelled like someone had been smoking in the room. Several spots on the walls had holes and unpainted areas. I was able to move to another room. The 2nd room’s shower had a very slow drain such that I was standing in 2-3 inches of water within a few minutes in the shower. The only good thing about the hotel was the breakfast. Unlike most hotels, the complementary breakfast was ordered off a menu. Eggs, bacon and hash browns were fresh and well proportioned. I stayed at this hotel 2 years ago and its condition was much better then. I won’t be staying here again.

Breakfast buffet was not served due to "renovations".

There was still no food at 7:30 when I had to leave. Advertising your location as providing breakfast when you don't intend to is blatently disingenous. I don't stay at hotels that don't supply a breakfast, so being lied to to get me there really burns. I was told they were getting to it... at 7:30??? One elevator broken. Lots of physical damage. Shower temps were opposite of the label. Bed was fine, though.

The employees are nice and helpful but the place is filled with construction areas which make the place look dirty. Only one elevator working out of two. The breakfast could be better. I had day old overcooked sausage and a bland scrambled egg that was yukkie.

The breakfast is delicious fresh you do have to pay or have a vulture for one free meal room was cleam ver good n nice tv has everything you need very good front desk was very polite i stayed three nights.you can hear people in the room the other room witch was very clear other than that very nice as bar they where nice allso

Lids, but no coffee cups in room. No wash cloth, no kleenex in room, worst tv stations ever, shower soap, conditioner, body wash all empty. Breakfast items all gone at 8am, so no breakfast available. Stay someplace else. Poorly run.

I don't like leaving negative reviews, unfortunately this hotel left a lot to be desired. Checking in, the gentlemen was frazzled because he was multitasking. When we chose this hotel the description stated breakfast was included, however, upon check in we were handed a paper with the wifi code and that's also where it stated that no breakfast was being served because of on going renovations. First, I was under the impression it was a full breakfast but the notice stated light continental breakfast. If that were so, then why not adapt and still offer a "to-go" continental breakfast. Moving on, the hotel is in need of renovations. It's dated and in disrepair. We did not have a do not disturb sign for our door so we thought we would need to request housekeeping & didn't think much of it, until 8 am when housekeeping is knocking! She was kind enough to give us a sign but I can hear other guests getting angry because housekeeping was knocking all because signs were not provided. We did request, at the front desk, for our room to be done upon returning later in the day the room was not done. The following day we let the front desk know and requested that housekeeping please come because we needed clean towels and toilet paper. Once again, no housekeeping. Had to locate the housekeeper & ask her myself. We had to stay out of our room for 45 min, after being out all morning. Overall, clean, good location, good italian restaurant next door to hotel.