Hotel Sant'Orsola City House Collection by GSA Hotels

We were disappointed with our stay from the outset. As older travellers arriving from the other side of the world with heavy luggage, it was challenging to find our room on the third floor with no lift available. While staff kindly assisted us with our bags on arrival, there was no help offered when we checked out, which made departure quite difficult. The room itself was lacking several basic amenities. The cupboard intended for a fridge was empty, and there were no glasses, cups, or a kettle provided for making tea. Although there was a coffee machine, two pods were supplied along with a single small plastic espresso cup, which felt insufficient. The hotel is also located some distance from town, and it would have been helpful to have maps or public transport information available to assist guests in getting around. On a positive note, the bed was comfortable, the room was quiet, and the TV included Netflix, which allowed us to relax in the evenings with a couple of good movies. Overall, while there were some good aspects, the lack of essential amenities and practical support made the stay less enjoyable than expected.

Walking distance to Bologna fair and city centre which was handy. Clean and reasonable.

Contactless check in process was fine, once i figured out how to initate it. The room had a mediocre fan with no AC which meant sleeping with the window open each night. The fan had an auto shut off after abiut an hour so between the noises outside and waking up because of the heat, I never got more than 3 hours consistent sleep. The wifi constantly cut out which was only annoying since I couldnt get service inside the building. The coffee machine was full of stagnate water, and the shower flooded the bathroom with each use. Honestly would not stay at this hotel again, my advice is pick a different hotel in Bologna.

Nobody at reception Seven guests waiting for 20 minutes No air conditioning and not even a fan in the room so no sleep whatsoever Very clean, good location, good price but please please provide a fan in high summer

There is a remote check in, no one onsite. No elevator. Good proximity to the hospital, 10 minute walk. Grocery store closeby.