Hotel des Pyrénées

Friendly staff, very professional and courteous. Room was clean

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There is a branch of this hotel in every arrondisement so please be certain on which exact place you booked. I went to the wrong branch and I was kindly directed to the right branch and given guidance on tours. This gentleman was very kind and showed great customer service. The neighbourhood was vibrant with great street art and easy access to transport links. When I arrived to the right branch, I was asked for a fee which was not explained for nor did I receive a receipt and I couldn't pay by card. I was permitted to go into the room as I had no euros. The receptionist held my suitcase the next day until I found a working ATM. This experience degrades the reputation of this hotel chain - hidden fees without explanation or receipts feel unprofessional. The room itself was beautiful. Large windows, a working AC, excellent lighting, cool fridge and charging facilities with USB ports as well. The bed was clean but sheets were ripped and instead of sewing alterations, it was tied up which was quite unprofessional but it was very clean. The desk space and bedside tables were very clean. The floor of the bathroom had soap scum from the previous visit and the hand basin was dirty. The paid breakfast in my room was a sweet gesture and the highlight of this visit. The gentleman who served it was kind and pleasant.

Good location near the metro, and our family which was obviously important to us. Helpful staff after just having my phone stolen...

L essentiel pour un séjour d une nuit. Bon accueil