Name: Comfort Inn Matthews / Charlotte
Address: 1718 Windsor Crossing Drive, Charlotte, North Carolina, United States of America, Charlotte, North Carolina, US
Price range: US$62–US$100 per night
Rating: 8.43

What guests think

At Comfort Inn Matthews / Charlotte, travelers frequently praise the friendly staff, comfortable beds, and convenient location near shops and restaurants, while noting an older property with mixed upkeep that includes recurring odors, dated decor, and occasional maintenance hiccups.

Breakfast feedback ranges from tasty with hot options to mediocre, and hours feel early for some. The pool is sometimes closed, parking can be tight, and occasional noise or smoke in hallways is mentioned. Overall, expect a budget-friendly stay with clear strengths and some age-related compromises.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Older building with ongoing exterior work; the pool is occasionally closed and requires going outside to access. Parking can feel tight.

Related guest reviews

8

Mary

27 Mar 2025

·

Stayed 5 nights

Parking area was to tight

6

Mary Ann

10 Jun 2025

·

Stayed 2 nights

Bath, toilet, shower combo, room too small Vanity and sink in hall, too small. Otherwise room size ok. Hallway carpeting buckling providing a tripping hazard. Pool closed awaiting inspection? Rooms were clean, breakfast was adequate.

6

James

7 Jul 2023

·

Stayed 4 nights

While at this hotel, the facility had their parking lot torn up and removed and repaved. Although it was much needed, I did not appreciate that it was done ALL DAY AND ALL NIGHT (TIL 1:00 a.m.). This caused my family to get NO sleep as it was extremely noisy and loud outside our window.

4

Jose

6 Aug 2024

·

Stayed 4 nights

The property had construction going on that we were not aware of. Windows were covered with some dirty plastic. Workers got there in the mornings and turned on some noisy engine. Breakfast was not good. Coffee did not taste good. Egg and sausage were like plastic.

8

Jamie

6 Aug 2024

·

Stayed 1 night

Clean. Reasonable. Aged. But undergoing Reno so should be good in next 6 months.

6

Celeste

8 Jun 2025

·

Stayed 2 nights

Very noisy. The pool was not open and no warning at booking nor prior to check in.

4

Deborah

22 Mar 2024

·

Stayed 4 nights

Old building, needs updated. Thin walls and people playing music. A lot of construction workers stay here with various people smoking outside. Parking lot cramped with very small spaces. Would not recommend to families. Beds comfortable and bath shower combo very nice.

6

Laurie

4 Aug 2025

·

Stayed 1 night

Great breakfast selection. Did not like walking outside hotel to enter the pool area.

8

Robin

5 Aug 2024

·

Stayed 1 night

This property is definitely outdated but currently being upgraded on the outside. The staff were friendly and helpful.

8

Michael

10 Aug 2025

·

Stayed 1 night

Hotel was older but decently clean inside, outside is a pretty rough area, lots of debris that needs clean up, hotel could use a makeover

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Cleanliness

Many guests find rooms clean, but recurring reports cite musty or smoke odors, dampness, and occasional mold, plus sporadic missed spots. Overall cleanliness is inconsistent.

Related guest reviews

2

Taylor

23 Aug 2025

·

Stayed 1 night

Terrible room, as soon as I walked in the room was musty spelling. Maybe even moldy one could say. I took a shower and within minute the tub started filling because the drain was clogged. By this time it was late. Went down for breakfast which was surprisingly decent actually. After heading back up to my room my key card was not working. Had to make my way back down to the front desk to have my card programmed. I also told the front desk person my shower is clogged and I would like to shower before I have ti leave in a little. He had no good response on how long or when maintenance would come help. And did not offer any other solution. Just shrugged it off. Needless to say, a terrible experience !

4

Kim

26 Aug 2025

·

Stayed 1 night

We had a flood in our bathroom at 3:30am while we were sleeping. When brought to the the attention of the night attendant, he brought us several wash clothes to wipe it up! No mop and no assistance. There was popcorn pieces in the floor, hair in the bathroom floor and food particles in the desk chair. Very dissatisfied with this stay.

6

Traci

5 Oct 2024

·

Stayed 6 nights

Very clean smelled moldy

2

Mark

11 Aug 2025

·

Stayed 4 nights

DO NOT STAY HERE! The property is old, dingy and very run down. I stayed for 4 nights only bc i had pre-paid. Would’ve left after the first night otherwise. Positive: bed was comfortable and clean. Staff were nice. pool seemed cleaned. Negatives: Mold in bathroom(!), leak in the ceiling of my room (from room above), musty smell throughout, strong pot smell (skunk weed!) in hallway for two days. everything just felt gross. didn’t want to walk barefoot on the carpeting or the bathroom tiles. “fitness center” is just a regular small room with same gross carpeting(!). had one tread mill that was broken. luckily planet fitness is .5 miles away. i looked at breakfast offering the first morning. gross. didn’t eat there. always went out for breakfast. they had just highly processed junk food. i’ve stayed in 3 star hotels before. this ain’t one! expedia needs to change this to a 2 star rating or a 3 star with a HUGE asterisk/warning. in a word: gross!

8

Sophia

3 Jun 2025

·

Stayed 1 night

Decent for a one night stay. Behind bathroom door there was clumps of hair. Hallways smelled of smoke and weed. Very noisy outside hallways. Overall like i said decent enough for a budget one night stay.

10

Chris

18 Jun 2025

·

Stayed 1 night

Hotel was surprisingly nice. Do not let the affordable pricing fool you. Shower temp and pressure was amazing, check in was a breeze, check out was a breeze. The room was clean, tidy and the AC was very cold. Beds were comfy and TV/Wifi worked without a hassle.

6

Gail

5 Oct 2024

·

Stayed 4 nights

Front desk staff and housekeeping staff are friendly and helpful. Breakfast options were fine. Linens etc were clean. The hotel could use some updating. The room had a musty and damp odor. We assumed coming from the air unit. There were mold spots on the ceiling. This was checked by maintenance, but we were told they could paint over it. We were offered another room, but in checking with a few other guests on our floor they had the same smell. As soon as our reservation ended we went to another hotel. I hope the owners address the issues as the staff and location is nice.

6

Stephanie

14 Nov 2024

·

Stayed 2 nights

I was very disappointed when I checked in and entered my room. There was a strong musky smell that worsened when I turned on the air conditioning, prompting me to request a room change. The front desk attendant seemed agitated by my request. The second room still had a musky odor, but it was not as bad. Overall, neither room was as nice as the pictures on the website. Both rooms were cleaned but felt unclean. I would never stay here again.

2

Maya

25 Aug 2025

·

Stayed 2 nights

The room was smelly and damp. The bathroom walls were moldy and the place was just awful.

10

C'Rique

14 Aug 2025

·

Stayed 4 nights

The cleanliness and complementary breakfast.

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Rooms

Rooms are generally spacious with comfortable beds and good water pressure, but decor is dated, bathrooms can be small, and some fixtures or HVAC units need attention. Noise from neighbors is sometimes noted; pillows are small.

Related guest reviews

10

Jacqueline

18 Jul 2025

·

Stayed 2 nights

Comfortable beds

8

James

31 Dec 2023

·

Stayed 1 night

Room was clean and large size

6

Michael

16 Jul 2025

·

Stayed 4 nights

It’s an older property in a great location. Comfortable rooms and really great staff. Breakfast bar was meh! Coffee was about the worst I’ve had in… well…forever. Better coffee moves that rating up an extra star for sure.

10

John Wesley

24 Jun 2025

·

Stayed 2 nights

Gʻreat place to stay. Top notch staff...room was very nice The bathroom was small but very functional.

6

Stephen

1 Sept 2025

·

Stayed 1 night

1980 was a magical year, UGA actually won the National Title, the excess of the 70s gave way to the New Wave 80s, millions watched from the edge of our seats to find out who Shot J.R. Ewing. This hotel takes me back to those days. Nostalgic. The carpet has seen better days (the 90s maybe) and the decor hasn’t changed. The room was clean, however, and comfortable. The shower was the highlight, excellent water pressure and plenty of hot water. The last few places we stayed at were much newer, but anemic showers. A good choice for a night’s sleep and a shower, nothing beyond that. Which isn’t a bad thing overall.

6

Diana

20 Nov 2023

·

Stayed 1 night

Good location. I had read that it was difficult to find, but we did not find it so. Check in was easy. Carpet in hall looked new but hallway smelled musty. Room was clean. Heating/cooling worked well. Bed was hard and pillows were tiny. Our room had a whirlpool in the bedroom area that was old. A sofa would have been preferable. Breakfast was not so good. Rubber eggs, terrible yogurt. I would eat at another restaurant for breakfast. Overall I would stay there again for one night.

8

Wendy

1 Jun 2025

·

Stayed 1 night

Room and hotel overall was very clean. The pillows for the beds were the size of throw pillows. They were not conducive to getting a good nights sleep.

6

j

15 Mar 2024

·

Stayed 2 nights

My recent stay at Comfort Inn Matthews was fairly average. While the location proved convenient, nestled within easy reach of local attractions, the overall experience didn't quite meet my expectations. The room, although clean, felt slightly dated in terms of decor and amenities. The staff, though polite, didn't go above and beyond, which left a bit to be desired in terms of hospitality. The complimentary breakfast was a nice touch, but the options were somewhat limited and repetitive. While it served the basic needs for accommodation, it lacked the memorable aspects that would inspire a return visit. This hotel could benefit from some updates and enhanced customer service efforts to truly stand out.

8

Whitney

17 Aug 2025

·

Stayed 1 night

The room was spacious and the beds were comfortable. The hotel is a little older but was a nice stay.

6

Lorelle

21 Aug 2023

·

Stayed 2 nights

Great location. The staff was friendly. The room itself was lovely and clean but smelled overwhelmingly musty. It was 90 degrees and a crazy humid weekend but...

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Service

Staff are widely described as friendly, professional, and accommodating, with quick check-ins, upgrades, and prompt fixes. A few guests reported slow or unhelpful responses.

Related guest reviews

10

David

16 Mar 2025

·

Stayed 2 nights

The place was a little old and worn, but was clean and very quiet. The staff was very friendly and welcoming. We will stay there again in the future.

2

Taylor

23 Aug 2025

·

Stayed 1 night

Terrible room, as soon as I walked in the room was musty spelling. Maybe even moldy one could say. I took a shower and within minute the tub started filling because the drain was clogged. By this time it was late. Went down for breakfast which was surprisingly decent actually. After heading back up to my room my key card was not working. Had to make my way back down to the front desk to have my card programmed. I also told the front desk person my shower is clogged and I would like to shower before I have ti leave in a little. He had no good response on how long or when maintenance would come help. And did not offer any other solution. Just shrugged it off. Needless to say, a terrible experience !

10

Richard

14 Dec 2024

·

Stayed 2 nights

My heater was not working and they replaced it within 30 minutes of it being reported.

10

Aidan

14 Oct 2025

·

Stayed 1 night

This place was AMAZING! Savannah at the front desk is the true definition of a professional. We had to change rooms due to a smell and unfinished carpet, she took care of us promptly. Beds are super-comfy and rooms spacious. Plenty of dining options nearby, I went to Moochie’s Tavern (open late on weekends). Breakfast is tasty and offers bacon. Love the coffee machine. I stayed here to be further away from the hustle and bustle of Charlotte, this was a great change of pace. Will definitely consider a return in the future!

10

Benjamin

20 Nov 2024

·

Stayed 1 night

Staff was excellent!

10

claudia

26 Jul 2025

·

Stayed 3 nights

The staff was exceptionally friendly and helpful.

10

Melanie

20 Jun 2025

·

Stayed 1 night

Quick overnight stay as we headed up to Maine. The facility was clean, plenty of parking and had a small but efficient breakfast. Staff was super friendly.

8

Dijonnaise

20 Oct 2025

·

Stayed 2 nights

Stay was great staff was helpful polite and courteous. I would recommend your hotel for anyone who needs accommodations for a place to visit.

10

Erika

21 Apr 2024

·

Stayed 1 night

Service was outstanding as was the room and breakfast. Would readily choose to stay there again, as in fact we did.

10

Jamie

1 Jun 2025

·

Stayed 4 nights

I had an excellent stay at the Comfort Inn at Mathews. The staff was incredibly attentive and welcoming throughout my visit, always ready to help with anything I needed. What really stood out was their honesty and professionalism—after I checked out, I didn’t realize I had accidentally left behind a piece of jewelry that meant a lot to me. The hotel reached out first, and they immediately took action. I was so impressed by how caring and responsive they were. It’s not every day you find that level of service and integrity. I truly appreciate the way they went above and beyond, and I wouldn’t hesitate to stay here again or recommend it to others.

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Location

Convenient setting amid many shops and restaurants, often walkable and practical for getting around Matthews and Charlotte. Some mention busy or rough surroundings and tight parking.

Related guest reviews

10

Chrystal

30 Oct 2025

·

Stayed 3 nights

Clean room, such a great location! It’s very walkable to get to everything you need. Bed is comfortable, room is great even though I was in the first floor.

10

Kelly

29 May 2025

·

Stayed 1 night

We enjoyed our stay. The hotel is in a great area with a lot of shopping and restaurant options.

8

Konstantin

21 Aug 2023

·

Stayed 1 night

Great location.

8

Nora

6 Oct 2025

·

Stayed 2 nights

The affordability was great for ehat we needed. Good location close to shopping & restaurants. The hotel was pretty clean overall but did smell q bit funny. Didn't ruin the stay at all though. The staff was friendly.

8

Brenda

20 Oct 2025

·

Stayed 1 night

The breakfast was alright. The room was good, comfortable beds. Friendly staff. Hotel is in a good location with a variety of stores around the hotel.

10

Nicole

1 Aug 2025

·

Stayed 3 nights

This hotel does everything it needs to do. Nothing more, nothing less. Staff was super friendly and accommodating. The breakfast offered is simple but sufficient. Lots of places nearby to eat and shop. But a little far from the main city. But still doable. Room did have an interesting smell and the mini fridge worked but was water logged. Oh, the holding fee was decent. Definitely a plus. All in all, I would come here again.

8

Cheryl Oyao

26 Oct 2024

·

Stayed 3 nights

It was close to shopping mall and restaurants. Conveniently located

8

L. H.(Zari)

22 Jul 2025

·

Stayed 5 nights

Courteous & very helpful staff; quiet & relaxing; close to shops & restaurants - Sam's Club is right next door!

8

Michael

10 Aug 2025

·

Stayed 1 night

Hotel was older but decently clean inside, outside is a pretty rough area, lots of debris that needs clean up, hotel could use a makeover

10

Mario

15 Jun 2025

·

Stayed 2 nights

Great location.

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Dining

Complimentary breakfast offers standard hot items and satisfies many, but others find it mediocre or poor, with occasional complaints about coffee and early closing time. Numerous restaurants nearby provide alternatives.

Related guest reviews

10

Judith

23 Jun 2025

·

Stayed 4 nights

Super friendly service and clean rooms! Breakfast was typical fare, but very good!

10

Steven

14 Dec 2024

·

Stayed 2 nights

Awesome hotel and area. We were super happy with it and it’s a better than average breakfast too. Thank you

4

Diane

18 Sept 2025

·

Stayed 2 nights

Bed was comfortable. The hotel needs updating. The steps need a good scrubbing. Breakfast was awful. Old toaster. Potato’s cold and mushy Bacon was just weird

10

Anna

19 Jan 2025

·

Stayed 1 night

This was a really nice place to stay for a night on the less expensive side. They have free continental breakfast with attentive hotel staff making sure the hot food stays hot and readily available. The beds are comfortable. We were only there for 12 hours to sleep and it served us well. The tea and coffee available in the lobby was very nice amenity.

4

Nina

13 Oct 2024

·

Stayed 1 night

Shower rod was bent. Breakfast buffet crowded and food was marginal.

8

Vickie

13 Aug 2025

·

Stayed 1 night

It was clean and quiet with several dining options nearby. Staff was friendly and helpful. Free breakfast was nice with a few different options. It would have been nice if bteakfast hours extended to 10 rather than stopping at 9.

10

Chris

18 Jun 2025

·

Stayed 1 night

Hotel was surprisingly nice. Do not let the affordable pricing fool you. Shower temp and pressure was amazing, check in was a breeze, check out was a breeze. The room was clean, tidy and the AC was very cold. Beds were comfy and TV/Wifi worked without a hassle.

8

Denise

26 Jul 2025

·

Stayed 1 night

Did not like the breakfast but otherwise , everything else was fine

8

Raymond

15 Dec 2024

·

Stayed 2 nights

Breakfast wasnt very good but front desk was excellent. Its fine for a day or two. You get what you pay for.

10

C'Rique

14 Aug 2025

·

Stayed 4 nights

The cleanliness and complementary breakfast.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$66
February	US$71
March	US$73
April	US$73
May	US$75
June	US$72
July	US$76
August	US$70
September	US$75
October	US$81
November	US$76
December	US$70

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $63	18 $94	19 $94
20 $62	21 $73	22 $71	23 $71	24 $71	25 $85	26 $85
27 $71	28 $71	29 $71	30 $71

Su	Mo	Tu	We	Th	Fr	Sa
				1 $71	2 $85	3 $86
4 $71	5 $71	6 $71	7 $71	8 $71	9 $100	10 $100
11 $71	12 $71	13 $71	14 $71	15 $71	16 $85	17 $86
18 $73	19 $73	20 $74	21 $73	22 $73	23 $85	24 $86
25 $74	26 $74	27 $74	28 $74	29 $73	30 $85	31 $86

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Guest reviews

Very good

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Comfort Inn Matthews / Charlotte

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Prices for upcoming dates