Solaz Boutique Hotel

Ac was not that great. Everything else worked as expected. Water pressure one of the best I’ve had in a small hotel in DR.

Loved it

This stay completely ruined our trip. From the moment we arrived, everything was disorganized. The parking was locked, there were no signs or staff, and reception was empty. We found a staff member in the restaurant after ~20 minutes. Check-in took about 30 minutes, and only at the end we were told it starts at 3:00 PM (it was 2:30 PM). This could have been said immediately. The room had serious issues: • windows don’t lock • the safe doesn’t work (no lock) • TV not properly installed • strong chemical smell • poor cleanliness (dead mosquito, wet toilet seat) We asked to fix the windows, but were told none of the rooms have locking windows — this is considered “normal.” The safe issue was “solved” by giving us a separate lock with a ~$200 penalty if lost. Safety is clearly not a priority. Staff kept saying “nothing happens here,” which is not acceptable. At one point our car was blocked. I went to the restaurant (no one at reception), but the music was extremely loud. Even after asking to lower it, I still had to raise my voice to communicate, which was taken negatively. Staff response was unprofessional. The owner interrupted, didn’t listen, and suggested we take a refund and leave instead of fixing anything. We stayed only because it was Semana Santa and no alternatives were available. The only positive was the restaurant — good food, especially mangú. Conclusion: Does not meet basic standards of safety, organization, or service. Not recommended.

It was good

Great location at the beach, a few minutes walk from playa Punta Poppy. The hotel is more run down than the pictures. Nevertheless, room was clean when we arrived. Staff is a bit distant and not always present, but helpful when you reach them. Shoutout to Indiana in the restaurant who was super helpful with everything we needed.