Baymont by Wyndham Bellevue - Omaha

Sloppy painting, Broken Bathroom sink. NO ELEVATOR

We were surprised when we arrived. We expected a much better motel for the price. The first thing we saw was this motel also functioned as a UHaul outlet, something we've never encountered before. We found the motel to be old although looked like it had been upgraded at some point. We still saw parts of the motel in disrepair. There were no elevators to the second floor which is where our room was. We were required to take stairs at the rear of the motel. The stairs were made of wood and in veery poor condition. My wife and I are 75 and each time we took the stairs, we worried for our safety. The stairs had rubber strips attached to the steps, apparently to prevent sleeping. Some of the rubber strips were becoming unattached and something to trip on. All in all, we would never stay at this motel again.

Given a room on 2nd floor. Piled luggage on cart & then told there was no elevator!! No offer to help with bags at all. In room, TV, phone not working. Came to fix & only partially working. Phone still not working. Had to go back to front desk to ask for a hair dryer. We just expected a different experience from a Wyndham hotel.

There was stains on the sheets and pillows. The recliner had crumbs and animal hair all over it. The room really needed a new coat of paint. The tv did not work. When checking in there was a kiosk that had a video chat with someone to check in. Not very personable. They also run a uhaul rental service out of the hotel so parking is very limited with all the uhauls parked around.

The room was very nice and clean, but the hallways could have used some extra attention. This hotel is also a U-haul rental place, so good luck getting a parking spot anywhere near the front door. All the parking spots were filled with U- haul trucks and trailers. We didn’t have any issues with the room, other than it didn’t have a hairdryer.

Room was very dated and bathroom was awful. Not even a hair dryer. Called for one and we had to go get it and return it! Do not recommend this hotel. Train horns all night behind hotel! No elevator! One handicap parking space.

Great fitness area.

Hotel is a two story facility with most of the rooms upstairs no elevator small hall ways and no mention that the facility is not accessible

Parking was not the best. Lots of U-Haul equipment in the parking spots. Property owner runs U-Haul businesd

The hotel does not have an elevator but has a second floor. The shower curtain in bathroom is useless, floor flooded each shower, despite our best efforts. No alarm clock or other amenities (hair dryer, iron, ironing board, etc.) listed in the handy "we'll charge you if these are missing" placard provided in the room. I rented 2 rooms, only one of them had FireTV available. Beds did not feel comfortable - they were foam, but very hard and yet collapsed at the sides. Since they were too high for infirm/handicapped guests, it made them unsafe to get in and out of often, but only one chair available in a room for 3 people. I'm familiar with the area this motel is located (I grew up in the area), but I thought because it was no longer called the White House, it might have been a better stay than before - no work to parking lot, no bench/seating area outside the motel to wait for pick-up - again - elderly/infirm/handicap accessibility).

The hotel was so hot. It was hot in the lobby, hallways and in my first room. You did move me to another room because the air was not working which was a better temperature. It was not clean cobwebs in the corners and the bathroom was not clean. The drain was super slow. The room had a strange smell.

Clean Room, staff was friendly, continental breakfast was good. Plenty of restaurants nearby

They should call it the black mold hotel. The room was full of mold. The idiot that I had to deal with to get out of there Trying to give me another room, it's 1/3 rate dump full of mold, don't waste your time or money or risk your health! Not only did a wall have black mold growing all up and down it, we found two bugs crawling around one in the bathroom one across the TV stand. And the door frame had been split from somebody breaking in! I have photos.

Room wasn’t very clean, walls were dirty and the bedspread had stuff on it.. obviously not washed! The second room we rented for our daughter was about the same but they left a dirty towel on the bed.

There was stains on the sheets and pillows. The recliner had crumbs and animal hair all over it. The room really needed a new coat of paint. The tv did not work. When checking in there was a kiosk that had a video chat with someone to check in. Not very personable. They also run a uhaul rental service out of the hotel so parking is very limited with all the uhauls parked around.

Room smelled of mildew very bad. Air conditioner did not work. I had to go buy a fan at a local store so we could get air movement and to try and cool the room. Also purchased room deodorizer spray to try and kill the mildew smell. Breakfast was very limited and consisted mostly of plain bread goods with a few scrambled eggs. Finally, there was used wash cloths left in the bathroom that were not removed from last people. Room was not worth the money.

Dirty towles left in room...overall room was not clean

was not clean and has bad smiles

dirty bed sheets. dirty around the bathroom. ran out of toilet paper. couldn’t call house keeping to get more. carpet smelled weird. water felt slimy after washing my hair or hands. second time staying here and don’t plan on staying there again.

Room was clean and very quiet place and love staying here

Upon arrival, the shower curtain rod was hanging from the bathtub wall. Taking a shower meant the entire bathroom got wet, including the towels that were on the rack and clothes hung on the back of the door. The valve in the showerhead was completely open, which meant stinging needles instead of a comfortable shower. Since we had already unpacked, there were three of us, we did not wish to move to the second floor or to a smaller room. We were allowed to take a shower in another room for that night but wasn’t fixed for two nights. shower head never fixed. The desk lamp light bulb, and two of the vanity lights were burnt out, and were never replaced during our stay, even though we informed them. The toilet seat needed to be tightened, there was mold on the wall and leakage from upstairs bathroom into the ceiling of our bathtub. First night we had AC in our room but the entire facility did not have AC until a few days later. The beds were comfortable and so were the pillows. Room large. Since nothing dried out, we had to replace our towels every day which they missed one day. They never gave us sufficient towels-every night I had to get extra towels so the three of us could take showers. they did not make the beds nor vacuum. except for the one day they missed they did take the trash out daily. For breakfast, food was set out at 6 AM and not replenished,same every day. In town for a funeral in June 100 temp/75% humidity w/my elderly parents for 6 nights. Not recommended.

We had a nice sized room and comfortable mattress however the metal bed frame made loud popping noises throughout the night that sounded like they were coming from outside. Very wobbly and loose toilet stool and a tiny bathroom with no ventilation. Unfortunately the trains and sirens throughout the night were also very disruptive.

When we first arrived we were giving a room 255 the door was busted we had to go back and get a different room. We got to the second room and left right after our visit was to our son in the Air Force so we headed that way. I. The way back we discover that the heating unit and tv didn’t work. We went to the front desk because the phone in the room didn’t work. They gave us a different room when we tried to lock the door the lock didn’t work 🙄 went back again and got a different room VERY INCONVENIENT. the last room we got the toilet seat was broken every time we sat down got our butt pinched. At this point we didn’t want to go and complain anymore that was room 240. We requested clean towels they didn’t give it to us no room service or cleaning in three days. I’m very disappointed. I really thought this stay was better, but is not. Over rated.

Given a room on 2nd floor. Piled luggage on cart & then told there was no elevator!! No offer to help with bags at all. In room, TV, phone not working. Came to fix & only partially working. Phone still not working. Had to go back to front desk to ask for a hair dryer. We just expected a different experience from a Wyndham hotel.

I was just staying for a night so I did not bother the front desk about the issues, but the room had two remotes and only the channel up/down button works on one remote, the other did not operate anything. I had to plug in the TV to turn on and unplug to turn off. The toilet seat only had one bolt so it moves around. And the tub and sink drain very slow. If you are are not planning to get up early, be ready for a 4am train horn wake up call.

The hotel was outdated my shower curtain rod was broke so we couldn’t shower beds where abnormally high off the floor but comfortable

Some areas of room run down and bath need an upgrade. Staff was some what friendly. Could definitely do better. Should let people know a train goes by at night. .

Customer service was great. However, The hotel is not maintained. Our first room-bathroom toilet seat was broken, tp holder hanging by a thread and no hair dryer. Then the air conditioner started leaking and we had to be moved. Second room bathroom towel rack was on the sink, remote was taped on and there was to in the peep hole.

The hotel was next to 2 Restuarant's...always a plus. Huge gap at door bottom and only the deadbolt to secure room...maybe the magnetic lock would have worked. It was noisy because of the door gap and being right next to external door.

There was nothing unique at all about this property. Room smelled musty, door-jam was almost ripped off, rooms were dark and dingy. Major renovations and updates are needed. Also the advertised amenities such as clock radio, hairdryer and breakfast did not exist!

It was definitely different using a kiosk instead of a real in-person. The only nice thing about the kiosk was that what they were saying I could read.

There was an electronic check-in kiosk and the person on the other end was difficult to understand. The property was not well maintained, it smelled poorly, and the locks on the door to our room was inadequate in my view.

This was the first time that I have checked in at a kiosk and it was very off-putting. The hotel was 100% non smoking but it was apparent that our room had been smoked in. Otherwise, the hallways were clean. The room was clean.

Great staff and clean room

Watch your bank account. The man at the desk "Bobby" tried to charge us 3 times including what was already paid beforehand. With us standing right in front of him, he tried to charge 2 different amounts and couldn't give me a reason why. Thankfully, we had insurance and they called and straightened it out. They wouldn't allow us to cancel, but we were ok cuz the rooms are decent and quiet.

Absolutely horrible. No staff on property during entire stay. Was denied an accessible room and forced to walk up stairs with luggage and a physical disability due to no elevator and supposedly having no rooms on the first floor. The original room we were put in the lock was broke. The guy on the kiosk put us in the conjoined room… it was filthy, stains that were crusted on all the bedding and cigarette burns. The lamp shades even had gross stuff on them. There was hair all over the bathroom and I had to clean the toilet seat just to use the bathroom. The guy on the kiosk wasn’t helpful at all other than changing rooms and just kept saying “I’m so sorry, we didn’t want your stay to go this way” and “we will try better next time” I tried to request a refund through hotels but even they couldn’t get one saying the hotel has strict refund policies. I 100% feel scammed by this property. With no staff on site it’s easy to not take accountability or care how a customer is treated or care how the rooms actually look. The pictures online do not represent what this hotel is actually like. Very highly disappointed. I will never, ever stay at a Baymont property again. To Baymont, please use some decency, honesty, and transparency with future customers. Nobody should walk into a place feeling trapped because they were lied to online by a place that is supposed to be professional.

Great location .. easy to park ... great customer service

We had booked two rooms through Expedia for $94 per room. When we arrived to check in, they would not honor the rate and attempted to charge us $249 per room. This was for the base rate, not a refundable deposit. When we pressed that we had confirmed reservations at the lower rate, the desk clerk said that Expedia was using the wrong rate and we needed to contact Expedia. When we complained, the desk clerk told us to leave.

Awful experience Refused my Expedia Booking Then wanted to Charge me and stated they refuse to Deal with Expedia! AVOID AT ALL COSTS,! Worst experience in a long time!!……….

Staff was very unfriendly and rude, which made for an awful check in experience. The facility looks a little rundown on the outside, but is worse on the inside. Holes in stained curtains, mildew, plugs in outlets would fall out easily, and the ways were really thin. I would not recommend this place to anyone.

Clean Room, staff was friendly, continental breakfast was good. Plenty of restaurants nearby

We had a nice sized room and comfortable mattress however the metal bed frame made loud popping noises throughout the night that sounded like they were coming from outside. Very wobbly and loose toilet stool and a tiny bathroom with no ventilation. Unfortunately the trains and sirens throughout the night were also very disruptive.

Ok property. Good for the money. Handy to things in and around Omaha.

Was convenient location and not too far from the airport.

Place was in excellent condition. Property was clean. Several places to eat around the property. All within walking distances.

There was places to eat 4 minute drive fron the property.

I was just staying for a night so I did not bother the front desk about the issues, but the room had two remotes and only the channel up/down button works on one remote, the other did not operate anything. I had to plug in the TV to turn on and unplug to turn off. The toilet seat only had one bolt so it moves around. And the tub and sink drain very slow. If you are are not planning to get up early, be ready for a 4am train horn wake up call.

For a one night stay rate was great. Room clean, noisy refrigerator. Did not eat the complimentary breakfast as departed early. Property was near public park and residential area therefore could be unsafe at night. Did not have any safety issues for the one night stay during a weekday as parked near main front entrance. Parking in rear is close to public park but appeared to be well lit.

The hotel would've been fine had it not ben next to some railroad tracks. A train horn is not what you want to hear when you're trying to sleep.

Some areas of room run down and bath need an upgrade. Staff was some what friendly. Could definitely do better. Should let people know a train goes by at night. .

It was a pleasant surprise. Good value for the money . The breakfast choices were limited but served the purpose

I should have read the reviews before booking!! There was no person at the front desk, just a kiosk with a person basically in Skype! The towels were stained, broken appliances, noisy! Breakfast was non existent except for cereal even the coffee pots were switched off. I’m starting to feel any hotel or motel owned by “Wyndham” are bad, the first experience was in Sturbridge MA.. save your money and time book somewhere else!

The doors upstairs don't lock/secure. The rooms smell and there is mold all over the walls, the walls are also soft and coming a part and holes in the walls. Coffee machine broken, breakfast food was gross.

The coffee machine in the dining area dispensed brown water, not coffee. The breakfast was generic bread, bagels, and muffins. The maids wouldnt touch my room unless requested. Thecommon ateas wete just filthy.

It was a good stay. Property was older. But overall cleanliness was good. Hallways were not a/c but the one in the room worked great. Breakfast was small. But checking in and out was easy and quick.

Room smelled of mildew very bad. Air conditioner did not work. I had to go buy a fan at a local store so we could get air movement and to try and cool the room. Also purchased room deodorizer spray to try and kill the mildew smell. Breakfast was very limited and consisted mostly of plain bread goods with a few scrambled eggs. Finally, there was used wash cloths left in the bathroom that were not removed from last people. Room was not worth the money.

Thank you. Great breakfast and great location.

Quiet hotel, air conditioner works perfect, breakfast really good and clean, they got all you need in the bathroom, we really like the hotel!!! Thanks

Staff was nonexistent. Almost like no one worked there. No breakfast was put out.

Breakfast was terrible only bread products and the waffles were sour tasting after you made them the curtains were falling off the wall the check in process was weird and creepy