Is parking available at the property?

Yes, free valet parking is available on-site, but parking is limited.

Is breakfast offered at the hotel?

Breakfast is included in the all-inclusive package, featuring a variety of options. Specific serving hours are not mentioned.

Does the property allow pets?

No pets or service animals are allowed at this property.

What are the check-in and check-out times?

Check-in is from 15:00 to 23:00, and check-out is at 12:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property has limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and bathrooms are not provided.

Where is the property located in relation to key landmarks?

The property is located in San José del Cabo (Costa Azul), just 0.3 km from Costa Azul Beach and a 5-minute drive from the San Jose del Cabo Art District. It is approximately 21.1 km from Los Cabos International Airport.

Does the hotel have a swimming pool?

Yes, the property features three outdoor pools, including a children's pool and an infinity pool. The pools are open seasonally, but specific operational hours are not mentioned.

What are the policies for guests staying with children?

Children are allowed at the property. Specific age policies for staying free are not mentioned.

What are the policies regarding extra beds and cribs?

The property does not provide information about the availability of extra beds or cribs. Guests are encouraged to inquire directly for specific needs.

Krystal Grand Los Cabos - All Inclusive Resort

Average nightly price at Krystal Grand Los Cabos - All Inclusive by month, last 12 months (USD)
Month	Average price
January	US$239
February	US$265
March	US$243
April	US$220
May	US$201
June	US$193
July	US$198
August	US$173
September	US$187
October	US$173
November	US$177
December	US$226

What guests think

At Krystal Grand Los Cabos - All Inclusive, travellers praise the warm, hands‑on staff, ocean views and multiple pools, while noting inconsistent food, long waits and limited loungers, plus tiered Altitude access and a generally unswimmable beach.

Rooms earn praise for views and comfort in upgraded categories, but guests report dated decor, maintenance issues, traffic noise in some buildings, weak Wi‑Fi, and occasional AC or plumbing glitches. Dining feedback is mixed: some enjoy à la carte spots and breakfasts, yet many find buffet variety, opening hours, and drink quality underwhelming, with venue rotations. Best suited to travellers seeking an easygoing, mid‑priced resort experience rather than a true luxury stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple pools (including an adult area) and beachfront views are highlights, but loungers are hard to secure, some areas need maintenance, and parts of the property or amenities are restricted to Altitude Club access.

Related guest reviews

8

Lynne

10 Oct 2025

·

Stayed 7 nights

Hotel needs to do better maintenance around the pool area. Pool tiles were falling off plus the grout was black.

10

Kary

25 Sept 2025

·

Stayed 2 nights

tiene gimnasio disponible y bufete

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6

Charles Joseph

17 Nov 2025

·

Stayed 14 nights

Yes but poor activities in evening everything done by 8 not very adult friendly

8

Tasha

19 Sept 2025

·

Stayed 4 nights

To say we were nervous to stay here with all the poor reviews was an understatement. We went in with low expectations and were pleasantly surprised. Room was super clean, beds comfy, and pillows ok. Balcony had no patio furnishings. Our room had a table so could bring chairs out but would have been nice to have. Looks like no one but altitude had patio furniture. Pools nice, clean and warm. The chairs are not comfortable, would be good to replace with more cushion. We always took the same spot at the family pool & Same Great waiter, Ulises. It was my friends birthday & he brought her a little cake and entertainment played happy birthday without even asking! He truly went above and beyond & made our trip Amazing!! Had cold coffee at coffee bar. Nice little cafe with pastries, sandwiches and ice cream. We did go to the adult pool when they had foam pool party. People on that side seemed to be having a good time. I would say I was pretty disappointed in entertainment -they never asked to engage in games during the day nor was any part of the entertainment bilingual. Food was always good and Hot! We always ate lunch at the pool. Fish tacos with extra sauce was the best. Mango Tango with tajin & Paloma were our favorite drinks. Overall it was a good trip. Would I go again,no just because I like nightly shows and entertainment. But if you want to relax with good food/drinks/beautiful view-this place is definitely for you!

10

Diana Andrea

1 Nov 2025

·

Stayed 5 nights

El personal de animación en particular Angel son Exelentes en lo que hacen y les gusta jugar Con los niños , lo que no me gustó que no tienen camastros en la playa

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10

Carolina

17 Aug 2025

·

Stayed 1 night

Excelente servicio de concierge , muy atentos y al pendiente todos. Solo creo que un detalle, no me gustó que te cobraran las camas que están en la alberca y la playa, creo que eso es parte de las instalaciones del hotel La comida muy rica

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6

VELIA ELENA

17 Nov 2025

·

Stayed 3 nights

FALLÓ EL WIFI UNA NOCHE, restaurantes muy llenos, espera de 1 hora, y no se puede reservar, camastros en alberca todos ocupados, por lo demás todo bien

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6

Tanya

17 Oct 2025

·

Stayed 4 nights

Good beach view. Mid facilities and food. Inconsistent staff—some great, some rude. Poor adult pool experience.

8

victoria

30 Nov 2025

·

Stayed 5 nights

Staff were great, food was below par, rooms cleaned every other day, no loungers on beach and need to pay extra for altitude club if you want access to more then one pool or restaurants. Nice place but needs updating and not having to pay more when you arrive for use of other pools/restaurants/ loungers etc.

6

Meghan

1 Mar 2026

·

Stayed 7 nights

Resort appears short staffed for number of guests. Plus Adults Only pool on website as for Altitude guests, IT IS NOT. Pool extremely busy, not enough chairs/loungers. In Altitude Tower, room was cleaned twice and had to ask for clean towels, twice

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Cleanliness

Mixed reports: while many note clean rooms and pools, others mention musty or sewage odors, flies around the buffet, reused plastic cups, and inconsistent housekeeping or replenishment in rooms and public areas.

Related guest reviews

2

Juan Jose

14 Nov 2025

·

Stayed 1 night

Resultó verdaderamente desconcertante la experiencia en el hotel Krystal Grand Los Cabos. El propio Concierge en el lugar representante de Expedia de nombre Gabriel Ávila gestionó un cobro adicional , no obstante que incluso él mismo mencionó que ese ERROR era enteramente atribuible al hotel y no a nosotros. Dicho cargo jamás fue mencionado al momento de liquidar la totalidad de la estancia el día de nuestra llegada, lo cual evidencia una lamentable falta de rigor operativo. El representante de EXPEDIA afirmó estar “para garantizar una buena experiencia ”. Permítame expresarlo con total claridad: ¿consideran que exigir un importe inesperado y equivocado al concluir la estancia constituye una experiencia satisfactoria o mínimamente coherente con esa promesa? A ello se suma el hecho —del cual él estuvo enteramente enterado desde el inicio— de que recibimos una habitación impregnada de olor a cigarro y con colillas de cigarros dispersas en toda la habitación , situación impropia de cualquier estándar hotelero serio. Y aún así, no se nos reubicó hasta el día siguiente, prolongando una incomodidad que debió resolverse de manera inmediata. Ha sido, sin lugar a dudas, la experiencia más desafortunada que hemos vivido en un resort. Lamento profundamente que EXPEDIA tolere procedimientos tan poco diligentes, los cuales erosionan gravemente la confianza del cliente y la reputación de su propia plataforma.

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4

Vanessa

7 Apr 2025

·

Stayed 2 nights

No hicieron mi habitación 2 días

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8

Selina

14 Oct 2025

·

Stayed 3 nights

No está tan mal, pero definitivamente su comida de “especialidad “ si tienen que mejorar bastante, restaurante japonés y mexicano quedan mucho a deber en cuanto a sabor, los baños de las albercas parecen baños públicos, huelen muy mal y siempre están mojados, te cobran un impuesto por limpieza de playa, por lo que deberían de tener una playa muy adecuada para sus huéspedes, pero está sucia, llena de basura . Tienen muchas áreas de oportunidad que para ser un hotel 5 estrellas si tienen que mejorar.

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4

Josselyne

14 Jun 2025

·

Stayed 4 nights

Unhappy with the recycling plastics cup at the bar by the main pool I saw how they wash them n reuse them not the ones with logo the regular plastic cup so NASTY, lucky my family didn’t y get sick

6

Amara Rincón

26 Jun 2025

·

Stayed 4 nights

Los restaurantes son chicos para un hotel All Inclusive. Hay que hacer fila. En el desayuno, todos los días dan lo mismo. No hay variedad. En particular, el aseo de la habitación fue bastante deficiente.

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2

Lillian

18 Oct 2025

·

Stayed 5 nights

Our ocean view was of rooftops. Stepping outside our room we were overwhelmed with sewage and exhaust smells. The AC did not work. We left after 3 hours.

2

Josselyne

14 Jun 2025

·

Stayed 4 nights

Food is horrible doesn’t have many options, they have Taco night that was good is about the only good thing. They keep using the same plastic cups I saw at the bar washing them not the ones with logo the recycle cups NASTY!!! Unhappy

6

mirian

8 Sept 2025

·

Stayed 6 nights

It didn't meet my expectations. The property needs a lot of maintenance. The pictures are absolutely outdated. The rooms smell musty given I was changed from one room to another room. Both had the same smell. Due to the weather, the dining took place in same spot for a couple days. Bar would be closed. The only beautiful part of this hotel was the pool area. However, your staff should be given medals as it's thanks to their amazing service and willingness to quickly assist that made this place hide the negatives and kept me to stay for the week. Had it not been for them, I would have left the following day. You have an incredible team and one can't only focus on the negatives as they do deserve recognition especially during Mondays earthquake incident for which I was present with my son.

6

Hamed

30 Jun 2025

·

Stayed 3 nights

Staff were friendly. The front desk manager Mario was very polite and helpful 5⭐️. The first impression inside room wasn’t good, Our room when first walked in wasn’t clean. There was hair all over the bathroom and shower. And soap and shampoo was empty.

4

Sala

17 Jul 2025

·

Stayed 2 nights

Didnt get the ocean view room I paid for, the AC was barely cold, food was not worth the money, flies all over the food, area by the snack bar smelled like sewage, it was bad we left a day early.

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Rooms

Strong ocean views and some upgraded categories impress, but many rooms feel dated and face traffic noise; guests also report weak Wi‑Fi and maintenance issues such as sticky sliding doors, low toilet pressure, or temperamental AC.

Related guest reviews

10

LARRY

17 Oct 2025

·

Stayed 4 nights

Room while located perfectly, was very dated…

6

Rocky

19 Oct 2025

·

Stayed 5 nights

So when we chose this resort we didn't know that all inclusive was really not that they give you different colored bracelets and some of the dining is for apparently the upper bracelets and the beachfront junior suite isn't bad but its very musty and mildew smelly. As well as every night they have a live music or live dj or something that's going on until 10 to 11 pm and it's right under your suites which is ok unless you have early morning excursions the staff was great for the most part but the food is just ok .Mexico is very expensive now went to cabo 25 years ago and dont think I need to go back for another 25 years rather keep going to Europe

6

Charanjit Singh

13 Jun 2025

·

Stayed 6 nights

Overall our stay at Krystal Grand Los Cabos was good, not the best. We had a personal butler named Claudio that we had access to to reserve restaurant bookings, questions about resort activities and events and he was great. Our room was in the altitude tower as VIP guest which was amazing. We had ocean front room, looking out to the vast Pacific Ocean. Our complaints were the bathroom flush pressure was low and asked them to fix but it didnt really help. Restaurant service was poor at majority of the offerings except the Italian place. The food was delayed and waiter did not come to our table to check on us.

6

Pa Yeng

27 Aug 2025

·

Stayed 4 nights

I stayed at this resort with my partner on 8/13/2025 to 8/17/2025. Upon entering, we were checked in by the Expedia concierge, Omar, who was very friendly and personable. We only saw him once during check in and no other time the rest of our stay, but despite that, he was still able to book us reservations at the habachi restaurant, and give us additional info on excursions. I appreciated his help. The rooms aren’t the newest and I can tell they weren’t maintained properly and thoroughly. I came with a party of 6 other people, and in one of their rooms, the bathroom sink did not drain so they had to brush their teeth in the shower. In that same room, the shower door did not close and kept swinging open no matter how many times you kick it closed, so all the water would splash on the floor. Their floor in the common area of one of the rooms was also very dusty (dirt and debris was getting stuck under our feet) so they had to call house keeping to come sweep and mop, which they did pretty fast which was great. One of the couples that joined us had another family knocking on their door because apparently the resort double booked that room. The family ended up getting a separate room and my friend and her partner were compensated with reservations at one of the restaurants at the resort, The Grill, which she told me was delicious (unfortunately I did not get a chance to dine here). My room in particular was pretty okay. Some molding on the patio doors, no patio seats or tables

10

Marie

20 Oct 2025

·

Stayed 4 nights

We had an amazing view from our swimout oceanfront king room…the sports bar club was one of our favorites because we didn’t have to leave the resort to go to a nightclub

8

Aida

15 Oct 2025

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Stayed 5 nights

Nice view from balcony. Noise because of construction. Outdatedm decor.

10

Raminder

12 Oct 2025

·

Stayed 7 nights

Our stay at Krystal Grand Cabo was incredible. The resort is beautiful, spotless, and well maintained. Our swim-out suite was always clean, water replenished, and the pools sparkling. Gabriel, the concierge, was amazing, quick, kind, and helpful with every request. The staff also arranged a cab into town that waited for us and brought us safely back. At the restaurants, Sara, Lila, and Karen were welcoming and ensured my gluten allergy was carefully managed. Victor and Angel went above and beyond to make sure we had everything we needed. Manuel at the adult pool was fast, efficient, and remembered every order, handling my gluten-free requests with care. He is an extremely hard worker. Valerie, the manager, was warm, professional, and made us feel truly valued. The biggest shoutout goes to Rodolfo, our dinner waiter. His knowledge of gluten-free food was exceptional, and he made every meal safe and enjoyable. He was kind, professional, and attentive, making our trip unforgettable. Improvements would be better Wi-Fi in the rooms, continued investment in food quality, and labeling buffet/menu items for gluten-free, dairy-free, or nut-free options. Thank you Krystal Grand Cabo for the most memorable vacation. We can’t wait to return! Shawnay & Rami (Room 4126)

6

Sandra

9 Apr 2025

·

Stayed 7 nights

The food was average. The room was tired, bits broken here and there, a lot of dust and dirt under the bed. The noise from the road was very loud. The pool area was extremely clean, the staff were very attentive and very friendly. The beach from the property was excellent.

6

Okeem

17 Nov 2025

·

Stayed 4 nights

Beach view was nice I expected more from the room it was limited but overall a good hotel

10

Stephanie

5 Jun 2025

·

Stayed 7 nights

This is our second time staying at the Krystal grand in los Cabo’s! This is also our first time bringing both our kids. Upon arrival, the Expedia concierge Gabriel was very inviting, warm and friendly. Even when we had minor issues with our room (toilet not flushing properly, loud highway noise) he went above and beyond by upgrading our room to the altitude tower which is their highest category suite. Waking up every morning to a beach front view was something out of a magazine. We couldn’t have been happier and it was because of Gabriel that we got to experience this. Not only that, but because ayami restaurant was closed due to renovations he pulled strings by allowing us to enjoy a delicious premium seafood meal at Senses, which is only for altitude club members. I got to celebrate my birthday eating my favourite food. Gloria, Rodrigo, Tania and Ishmail were also outstanding to us. They made our stay extra special and memorable. We cannot thank them enough for their service. Thank you to all of the wonderful staff for their hospitality! This is why we keep returning to the Krystal grand :)

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Service

Staff are widely praised as friendly and helpful—especially concierge support—yet reviews also cite understaffing, slow restaurant service, long check‑in lines, and occasional rudeness or poor follow‑through.

Related guest reviews

10

Antonio

30 Nov 2025

·

Stayed 3 nights

Room clean staff are really friendly,Gabriel at the reception went above and beyond to make our stay a 10 out of 10

8

Kerry

6 Aug 2025

·

Stayed 1 night

Took about 30 Plus minutes to check in.

8

Garrett

22 Jul 2025

·

Stayed 6 nights

We really enjoyed our time at Krystal Grand Los Cabos. We traveled with our son's family and it was very family friendly. Shout out to Omar and Gabriel, our Expedia concierge, who were awesome and very helpful. They scheduled dinner reservation, airport transfers as well as check in/out, which was really easy. Thank you Gabriel and Omar for making our stay seamless.

8

Richard

17 Jul 2025

·

Stayed 7 nights

Gabriel and Omar were wonderful to ensure that my stay at the hotel would be nice. There was a mix up in the room that I booked and they both went above and beyond to relocate me to room that had the ocean view that I booked along with a table and 2 chairs on the balcony. The property needs to be updated but it was clean and presentable. The sliding door in my room fell off the track on 2 different days. Omar had maintenance come by each time to repair it. The restaurants were ok. The adult pool, walking on the beach and the ocean view were great. Overall, I had a nice time especially for the price. Big Thank You to Gabriel, Omar, the waiters, bartenders, maids and the rest of the staff—there were AMAZING.

4

Dessa

29 Jun 2025

·

Stayed 4 nights

Overall, spend a lil more money elsewhere folks. The highlight of the property was that the staff was friendly (always greeted good morning and good evening no matter what the circumstances, and it's clear they are trained to respond with "it's a pleasure" after assisting customers). I think it's one of the more budget friendly "resorts" in the area, however for most people it can still be a lot of money spent, and I don't think it's worth it. Otherwise, the pool is nice, and the clientele appears to be local families and there was no drama. The rooms are dated, restaurant hours are not consistent, and quality of food is just ok. Our hotel room did not have any bath towels provided, did not have a working in-room telephone nor were we asked if we wanted one, therefore for most of day 1-2, I relied on the express service via WhatsApp. Various parts of the resort smelled of deep sewage water. Our room 4427, reeked in the restroom of deep water sewage. Check-in staff rushed our check-in; didn't bother to give us our separate keycards for towels, didn't tell us about the separate site that is their one-stop shop of daily bulletins and restaurant info - on day 2 we found out thru the express service via WhatsApp.

10

Jacqueline

17 Nov 2025

·

Stayed 3 nights

Views were great, but the staff really made my trip amazing. They went above and beyond, everyone I interacted with was so friendly, patient, accommodating and attentive. They really try hard to remember your face and name which is amazing considering how many people were staying there. Food can be hit or miss; I enjoyed the breakfast buffet but the lunch buffet had some strange food. I preferred eating at the restaurants instead. It was also very convenient to have the cafe so I could get a cappuccino every morning. I will be coming back and will bring my family next time.

10

Monica

9 Jul 2025

·

Stayed 4 nights

Great quiet location with great amenities and food options! Rooms nice and clean. Luis (Expedia check-in) and Gabriel were sooo sweet and helpful! Thank you!

2

Bryttni

6 Nov 2025

·

Stayed 1 night

Horrible customer service. The property manager showed no regards to customers. Requested i purchase another room and refused to refund me for a double-charge with the same date/booking. Our room was half cleaned and because the hotel did not a toilet plunger to fix the toilet. We had to change rooms, not once, but twice. The food was bad and the drinks were completely watered down.

10

Lauretta Marie

30 Nov 2025

·

Stayed 2 nights

Jonhy was amazing at the desk. Every employee we encountered was kind and helpful.

10

Kim

13 Sept 2025

·

Stayed 5 nights

Well...3rd time at the Krystal and everything was wonderful as usual! (We arrived during a hurricane and the staff, even though working with a skeleton crew, were very professional and kind)...The restaurants all had wonderful food and the service was exceptional! Some staff members who made my vacation even more special...Leombardo (waiter extraordinaire), Hilda (housekeeper), Yolanda (waitress), Luis (front desk), Luis (bellman), Hector (waiter), Eduardo (bellman), Rosalba (hostess), Robert (concierge) and of course my favorite Concierge...Gabriel!!!! Thank all of you for another fabulous vacation!!!!

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Location

Beachfront setting with beautiful views and easy beach access, though ocean swimming is typically unsafe due to strong surf. It’s farther from nightlife but handy for the airport and nearby surf spots.

Related guest reviews

8

Jose Gilberto

30 Oct 2025

·

Stayed 1 night

Instalaciones limpias, personal amable y notablemente capacitado excelente lugar para no salir del hotel, pero pocas opciones para peatones

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10

Diana Alexandra Barrón

22 Oct 2025

·

Stayed 4 nights

Me gustó mucho, la comida es rica y hay varios restaurantes, para los restaurantes se van turnando, no abren todos todos los días pero siempre hay, un dato a tener en cuenta es que la playa que está directamente en el hotel no es apta para entrar al mar

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10

isaac

22 Oct 2025

·

Stayed 3 nights

El hotel es bonito, ameno y muy comodo, muy cerca del aeropuerto y la playa es hermosa, fuimos en temporada baja y pasamos unos dias muy tranquilos con poca gente Pero lo q nos super encanto fue el servicio y la amabilidad de staf! Desde antes de nuestra llegada, mi amigo gabriel avila se puso en contacto con nosotros para ver si teníamos alguna necesidad en especial y muy amablemente nos ayudo con todos los detalles para nuestra dieta especial kosher Por su parte valeria la gerente dela comida en general estuvo al tanto de todos los detalles para cubrir nuestras necesidades en el asunto, y siempre de la manera mas amable y con la sonrisa y disposición siempre presentes! Todos los trabajadores del hotel en general nos hicieron sentir como.en casa, super amables en todo momento, super amigables, nunca habia tenido una experiencia tan grata, amena y comoda con el staff de un hotel, Todos con una buena vibra en todo momento y con una sonrisa siempre, gracias mil veces por darnos esa comodidad y atencion para gozar de unos dias de relajacion en pareja!

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8

Lizbeth Gastelum

4 Jul 2025

·

Stayed 5 nights

No se puede meter a la playa

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8

Maureen Anne

29 Mar 2025

·

Stayed 3 nights

If you want to walk to in town areas this is not the place to stay. I felt I couldn’t walk safely like I had my last trip where I stayed else where.

8

Claudia

3 Nov 2025

·

Stayed 3 nights

Very friendly staff, room is just ok. Could be better with some upgrades. Food options are rather limited. But the access to beach is good. The good staffs made up for the lack of amenities.

8

Gwendolyn

5 Aug 2025

·

Stayed 5 nights

Nice hotel. Kind staff. Not far from downtown. Had a wonderful time!

10

Vanessa

15 Jun 2025

·

Stayed 7 nights

The Krystal Grand is in a gorgeous spot, the wide stretch of beach so clean and close is breathtaking. The resort is a good size that it doesn’t a long time to get to everything you need. The specialty restaurants are wonderful, with a Mexican, Italian, Asian and a steakhouse all in gorgeous locations. Loved our room. Lovely and big with a gorgeous view. A great experience at check in with the Expedia staff, Gabriel and Omah!! They even took care of our teppanyaki reservation. Very family friendly but the plus for us is the separate pool for 21+ with the swim up bar. Truly paradise. Great location to walk to surf spots. No swimming along the beach as it is too dangerous. Recommend the Italian restaurant! And the theme night buffets were a real touch of traditional Mexico. The Mexican bbq and even the young man making the churros from scratch. You don’t get this experience often at other resorts in Cabo. Lilia at the buffet was so friendly and smiling always too. My only downside is there is really no where to leave your wet clothes to dry.

10

Egor

28 Jul 2025

·

Stayed 5 nights

Far from night life, but worked for us. Food is excellent for an all inclusive. Highly recommended!!! Expedia reps went above and beyond to schedule dinners and work around our daily plans.

10

Carrie

3 Nov 2025

·

Stayed 4 nights

Beach was unobstructed and beautiful view

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Dining

Very mixed: some enjoy à la carte venues, hibachi nights and breakfasts, but many find buffet variety and quality modest, hours limited, and bar drinks inconsistent; venue rotations and tiered access can add to frustration.

Related guest reviews

10

Annelise

22 Sept 2025

·

Stayed 1 night

We were VERY impressed overall! Yes, the property can use some upgrading/maintenance with small things (ie. tiles in the pool), but overall it was great! The staff here is SO friendly -- probably the most friendly and helpful than any other all inclusive we have stayed at. The food was great, but make sure you upgrade to the Altitue Club. You'll have access to the best restaurant and roof top bar (which is a must for sunset and late night). I would highly recommend staying here and will stay here again.

10

khanh

7 Sept 2025

·

Stayed 5 nights

Beach view. Amazing pool. Good breakfast buffet. Their chilaquiles are to die for.

4

Yadira

5 Nov 2025

·

Stayed 3 nights

This property is marketed as an all-inclusive resort, but it does not provide room service unless an additional fee is paid. The food quality was subpar. The restaurants had limited hours of operation, and the poolside snack bar offered unimpressive options. However, the fish tacos were a notable exception. Unfortunately, the Asian restaurant's offerings were not worthwhile, and I experienced adverse effects after dining there.

4

Kousha

2 Sept 2025

·

Stayed 3 nights

If decent dining is in your wishlist for a all inclusive hotel, you should consider looking for other hotels. The hotel description shows 5 restaurant but only 3 of them are open per day; The buffet restaurant is open for breakfast- lunch and dinner but the other two restaurants are open for dinner only. The bummer is, you have to wait for your food at those restaurants for too long and the portion of the plate they serve you is as equal as kids meal. The buffet restaurant offers very limited meat options and mostly carbs. The staff though were super nice and friendly. Our overall experience with the cleanliness was unsatisfying, specially the outdoor restrooms that were not maintaining regularly. Overall, I don’t recommend this hotel and I believe there are better options around.

8

Andriy

30 Sept 2025

·

Stayed 6 nights

Good: service, people are kind. There is a separate coffee shop which is nice and convenient. Property is clean and taken care of. Its a small resort/compact but still nice. Meat restaurant was good. Japanese restaurant was good. YES i would come back again Bad: food options are limited. Basic food. Bacon only available 1/6 days. No fruits for dinner except breakfast. Limited to none kids activities available.

4

Courtney Campbell

14 Jun 2025

·

Stayed 5 nights

I do not know how this property has such a high rating on Expedia. The dining options are terrible and I mean TERRIBLE!!! We spent most of our time away from the resort. There is a beach but you can’t get in the water. The adult drinks are nothing to write home about. I’m pretty sure they water down their alcohol. For the most part the staff were very nice and tried hard. Do not waste your money on this place!!! Our room was clean and the grounds have some pretty plants and flowers but the whole property needs a deep clean and updated! Also, this is the first time I’ve left a bad review on Expedia. That’s how terrible this place is!!

2

Bryttni

6 Nov 2025

·

Stayed 1 night

Horrible customer service. The property manager showed no regards to customers. Requested i purchase another room and refused to refund me for a double-charge with the same date/booking. Our room was half cleaned and because the hotel did not a toilet plunger to fix the toilet. We had to change rooms, not once, but twice. The food was bad and the drinks were completely watered down.

8

victoria

30 Nov 2025

·

Stayed 5 nights

Staff were great, food was below par, rooms cleaned every other day, no loungers on beach and need to pay extra for altitude club if you want access to more then one pool or restaurants. Nice place but needs updating and not having to pay more when you arrive for use of other pools/restaurants/ loungers etc.

6

Mary Lynn

12 Aug 2025

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Stayed 9 nights

Beautiful property with super nice, accommodating staff — service was top-notch, and they even upgraded us after a small room issue. Pools are fantastic, and the swim-up bar has great drinks and quick service. The big drawback is the food. Most of it is disappointing, with the buffet being the only halfway decent option (and even then, choose carefully). Taco night is good. The specialty restaurants are a waste of time — the Italian was the worst I’ve ever had, and the Asian wasn’t much better. For a good meal, head into San Jose where the food is amazing. This hotel really needs to consider getting a new executive chef because if the food situation was fixed, they’d have a real great resort that I would return to.

8

Terri Jung

5 Aug 2025

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Stayed 4 nights

Nice pools and access to beach! Italian restaurant was our favorite - must try! Breakfast buffet was our favorite at the main buffet. We got upgraded to ocean view room so that was nice. My kids enjoyed the kids club/room. Loved the mini fridge which was restocked everyday. Omar who handles the Expedia customers was nice, friendly, and accommodating. Thank you! The lunch and dinner buffet was not our favorite. The Asian restaurant on property was very salty!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3 $191	4	5	6	7 $185
8 $182	9 $182	10 $182	11 $215	12	13	14 $405
15 $182	16 $190	17 $184	18 $191	19 $175	20 $188	21 $184
22 $188	23 $184	24 $188	25 $184	26 $263	27 $267	28 $215
29 $175	30 $175

Su	Mo	Tu	We	Th	Fr	Sa
		1 $175	2 $188	3 $175	4 $190	5 $175
6 $188	7 $184	8 $190	9 $191	10 $218	11 $190	12 $184
13 $184	14 $191	15 $191	16 $175	17 $190	18 $285	19 $286
20 $295	21 $286	22 $285	23 $289	24 $306	25 $307	26 $313
27 $306	28 $289	29 $289	30 $291	31 $463

Krystal Grand Los Cabos - All Inclusive

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Altitude Junior Suite Ocean Front Double

Suite Palmilla Ocean View Double

Suite Palmilla Ocean View King

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Altitude Junior Suite Ocean Front King

Deluxe Palmilla Garden View King

Junior Suite Ocean View King

Altitude Junior Suite Swimout Ocean Front King

Altitude Junior Suite Swimout Ocean Front Double

Deluxe King At Belair Sunclub

Altitude Junior Suite Swimout Garden View

Altitude Presidential Suite Ocean View

Deluxe Double At Belair Sunclub

Altitude Governor Suite Ocean View

One Bedroom Suite At Belair Sunclub

Deluxe Palmilla Garden View Double

Junior Suite Ocean View Double

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