Is parking available at the hotel?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM for a fee of approximately CLP 20,000 per person.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out may be available for a fee, subject to availability.

Are airport shuttle services available?

Yes, airport shuttle services are available for a surcharge of CLP 30,000 per vehicle (one-way, maximum occupancy 4). Guests must contact the property with arrival details before travel.

What accessibility features are available for guests with disabilities?

The hotel offers wheelchair-accessible facilities, including a registration desk, parking, and public areas. There is also an elevator, stair-free path to the entrance, and limited wheelchair-accessible rooms.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located, just a 1-minute drive from Costanera Center and 5 minutes from Parque Arauco Mall. It is approximately 4.2 miles from Julio Martinez Pradanos National Stadium and 0.3 miles from Gran Torre Santiago.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

DoubleTree by Hilton Santiago - Vitacura Hotel

Average nightly price at DoubleTree by Hilton Hotel Santiago - Vitacura by month, last 12 months (USD)
Month	Average price
January	US$110
February	US$101
March	US$141
April	US$163
May	US$114
June	US$120
July	US$143
August	US$144
September	US$128
October	US$171
November	US$182
December	US$114

What guests think

At DoubleTree by Hilton Hotel Santiago - Vitacura, travellers praise the walkable location by Costanera Center and metro, spacious rooms, friendly staff, and solid breakfasts, while recurring drawbacks include hot-water or shower-pressure issues and occasional late-night noise or service lapses.

Many appreciate free parking, welcome treats, and a handy on-site restaurant and bar. Room sizes vary from very spacious to compact, and a minority mention dated elements or weak air conditioning. Expect a comfortable base with mostly attentive service and convenient amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site restaurant and bar receive frequent praise, and several guests value included parking. Occasional events in hotel spaces generated noise late into the night.

Related guest reviews

8

cristiano guerino

19 Sept 2025

·

Stayed 4 nights

Muito boa , próximo shopping, farmácia, restaurantes na rua e bares, estacionamento grátis.

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10

Juan de Dios

25 Aug 2025

·

Stayed 2 nights

Muy buen hotel, con habitación cómoda y limpia. Gran desayuno y muy buena conexión wifi y gimnasio (disponible las 24h). También la localización, en la zona moderna de Santiago. Copa de bienvenida y galleta (bonitos detalles). El único problema fue una obra la noche que entraba. Hubiera deseado una habitación al otro lado del hotel

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10

Ivaylo

27 Jun 2025

·

Stayed 2 nights

Helpful stuff. Good location. Excellent restaurant.

10

George

11 Jan 2026

·

Stayed 1 night

Excelente Hotel, buena atención , muy central, estacionamiento gratuito, muy buena estadía .

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10

Daniel Felipe

29 Jun 2025

·

Stayed 3 nights

Hotel novo, bem localizado, preço justo, estacionamento gratuoto

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4

Michele A.

22 Jul 2024

·

Stayed 4 nights

Todo estaba de acuerdo hasta la ultima noche, cuando alquilaron el ultimo piso para una fiesta que terminó 23:30. El ruído era alto, imposible dormir en mi habitación. Llamé a la recepción y me dejaron saber que el hotel estaba full y que no había cómo cambiar de habitación. Cómo yo estaba en viajen de negocios, necesitaba dormir ya que tenía una reunión temprano el día seguinte. Sin embargo, así que se terminó la fiesta, empezaron con la limpeza, arrastrando muebles hasta casi que 1:00 de la mañana. Desafortunadamente, no me gustaría nunca más alojarme en ese hotel. El staff de la recepción no hizo nada para ablandar el problema, tampoco la gerencia.

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10

Greta

26 Jan 2024

·

Stayed 1 night

Recepción y checking rapido y muy amable, welcome drink y galleta 🍪 tipica del hotel . Excelente ubicación a pasos del Centro Comercial Costanera Center. Cena en su restaurante, excelente hasta ahora.

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10

Dale

6 Jan 2025

·

Stayed 3 nights

All the staff from greeting, reception, restaurant and maid service made us feel welcome and provided excellent service. We ate in the restaurant most meals and had no complaints as meals were fresh and well prepared.

10

Judith

14 Jan 2025

·

Stayed 1 night

Excellent hotel. Very friendly and helpful staff. Very clean. Wonderful restaurant. Great location.

10

Vívian L

6 Feb 2026

·

Stayed 1 night

Ótima localização, quarto amplo e limpo. Estacionamento gratuito!

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Cleanliness

Rooms and public areas are widely described as very clean or spotless. Repeated maintenance issues include inconsistent hot water or low pressure and, in a few cases, bathroom odors.

Related guest reviews

10

Peter Piotr

18 Jul 2025

·

Stayed 4 nights

Clean, calm, good breakfast! :)

6

Guillermo

27 Nov 2024

·

Stayed 1 night

Baño sucio, con olor. Reclame tres veces hasta que nos cambiaron

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8

Carlos

6 Aug 2025

·

Stayed 5 nights

Un Hotel ubicado en excelente lugar a 1 calle del Centro Comercial mas grande de Santiago de Chile. Tiene 2 restaurantes en la misma propiedad y en los alrededores a pasos de distancia lo hay todo. Lo malo: Las habitaciones necesitan actualización, lucen un poco viejas y para el nivel de Hotel el agua no era caliente constante, iba de fria a caliente y con poca presion. La pantalla no es Smart y en esta epoca es una desventaja. Fuera de ello, es muy buen Hotel

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6

Navya

23 Feb 2025

·

Stayed 1 night

shower didn’t have hot water

6

Jexel Juvencio

16 Jan 2023

·

Stayed 19,372 nights

Location was excellent. Only complaint was the bathroom smell ( like sewage). I notice the same smell sometimes in the city

10

Linda

23 Feb 2025

·

Stayed 5 nights

The hotel was in an excellent position, very close to the shopping mall with lots of restaurants close by. The bus stop for the hop on hop off bus was just 50 m away which was very convenient. The staff were very friendly and helpful. The room was spacious. The only drawbacks were not having a comfortable lounge for two people to sit on and the shower took a long time for the hot water to come through (and sometimes it didn’t come through). Would stay here again.

10

NELSON

25 Jan 2026

·

Stayed 4 nights

HABITACION IMPECABLE

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10

Thomas

19 Nov 2025

·

Stayed 2 nights

Spotless

10

Marco

10 Feb 2026

·

Stayed 2 nights

El personal muy amable y la habitación impecable. Todo muy bien

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10

Steve

27 Dec 2025

·

Stayed 1 night

The room was very large and everything was clean and modern. Staff were friendly. Was nice to receive a complimentary drink at the bar, with a pleasant setting for a drink and spot to relax. This hotel is very close to a big shopping mall which we visited just for the food hall. Also nearby was a lovely cafe. Very central.

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Rooms

Rooms are generally spacious and comfortable with quality beds and some standout views. Several guests reported nighttime noise from the bar or events, and a few found rooms small or a bit dated.

Related guest reviews

8

Edgar

19 Apr 2025

·

Stayed 7 nights

El hotel está muy bien ubicado, cerca de varios puntos de interés. El personal del lobby es muy amable y diligente. Sin embargo, todo lo bueno que este hotel tiene se ve opacado en las noches. El restaurante/bar pone música con alto volumen y es perfectamente audible desde las habitaciones. Yo me hospedé 7 noches y en todas hubo música pasada la media noche. No me volvería a hospedar en este hotel por esa situación.

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10

Edson

30 Dec 2025

·

Stayed 2 nights

Quarto espaçoso, ótimo chuveiro, limpo, e excelente localização e ótimo atendimento.

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10

Richard

15 Jun 2024

·

Stayed 4 nights

Outstanding view of the snow capped Andes from our sixteenth floor window.

10

Timothy

2 Nov 2025

·

Stayed 1 night

Fast wifi, friendly/courteous staff, strong A/C, strong/hot water, plentiful and varied breakfast options, close to transport

10

Laysla S

18 Aug 2025

·

Stayed 5 nights

Me hospedei por 5 dias e tive uma ótima experiência. O quarto era bastante grande, com bom aquecimento, garantindo muito conforto durante a estadia. A localização é excelente, meu quarto tinha vista ao Costanera Center, próximo a diversos comércios, restaurantes e também ao metrô. Gostei muito da hospedagem e certamente voltaria em uma próxima oportunidade.

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10

Riccardo

13 Oct 2024

·

Stayed 2 nights

Great blackouts, quiet room, amazing matress, pillows and linen. Liked the complimentary bottles of water in the rooms and the numerous toiletteries. Breakfast is also very good and with a great variety.

10

Benjamin

11 Jan 2026

·

Stayed 3 nights

Great room, good view, great city spot

8

Marichen

22 Nov 2025

·

Stayed 2 nights

Everything good but the room was too noisy.

8

Lillian

2 Apr 2025

·

Stayed 5 nights

The property was comfortable and clean. The only issue was that our room was on the left wing on the 8th floor and there is a event room on the 9th floor, and we heard all the noise until 2:00am Friday and Saturday. We were leaving on Sunday so I did not ask to be moved to a different room.

10

Steve

27 Dec 2025

·

Stayed 1 night

The room was very large and everything was clean and modern. Staff were friendly. Was nice to receive a complimentary drink at the bar, with a pleasant setting for a drink and spot to relax. This hotel is very close to a big shopping mall which we visited just for the food hall. Also nearby was a lovely cafe. Very central.

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Service

Service is widely described as friendly, professional, and accommodating, with smooth check-ins and helpful English-speaking staff. However, multiple reviews cite slow or inattentive restaurant service and occasional billing, communication, or responsiveness issues.

Related guest reviews

10

Dorit

8 Dec 2025

·

Stayed 1 night

Reception staff were very helpful and professional, responded to emails promptly. The room was great, clean and comfortable. The location is great too.

10

martin

17 Jan 2026

·

Stayed 3 nights

Great staff

8

Jose

31 Jul 2025

·

Stayed 5 nights

All was good with the stay until I had to check out. They said I owed extra for a dinner I did not take in their restaurant. This was their mistake, but the front desk guy asked me to prove I paid showing him the receipt. It was 5am in the morning and my taxi was waiting outside, this was unacceptable, they should check their records first and trust their clients.

10

Jordi

9 Jan 2026

·

Stayed 1 night

Very accommodating and pleasant staff

10

Hao

18 Feb 2025

·

Stayed 6 nights

The staff are the best. Due to flight delayed in the last-minute we arrived at the hotel at 4:00 am early morning and the the staff were waiting for us and checked us in for only 5 minutes. Incredible. The hotel is located in extremely convenient place where you can walk or take public transit.

10

Barry

2 Apr 2025

·

Stayed 2 nights

Hotel staff was fluent in English and very helpful.

2

ANDREW

10 Aug 2024

·

Stayed 4 nights

Staff is not helpful when you left something behind. I’ve booked a room from 7/22/22 - 7/26/24. I’ve checked out on 7/26/24 and leaved behind in room an Apple Airtag. GPS shows that it is at Doubletree by Hilton Santiago - Vitacura. I’ve called them and they said they would check it out and let me know by email. So far up today 8/9/24 still no news from them and GPS slows my Apple Airtag still in their Hotel. Very frustrated.

10

Rochele

7 Sept 2025

·

Stayed 1 night

Inicialmente, no check in, houve um pequeno desconhecimento acerca da reserva que já estava paga, motivo pelo qual foi feita a prévia cobrança do valor da diária no meu cartão de crédito. Assim que percebi a cobrança relatei que havia pago pelo aplicativo e após a confirmação foi efetuado o cancelamento. Logo após entrar no quarto vi que tb não haviam observado os pedidos que sempre faço na reserva: andar alto e longe de elevadores e áreas de serviço. Estava na frente dos elevadores e no 7o andar. Na volta do jantar resolvi falar com a recepção que tinha ficado decepcionada, pq não atenderam nenhuma das solicitações e, muito atenciosamente perguntaram se eu queria mudar de quarto e aí sim, não tenho nada a reclamar. A recepção tb foi muito atenciosa em tentar falar com o serviço de táxi do aeroporto e me ajudou a confirmar o retorno para o aeroporto e o horário. Parabéns ao Juan pelo excelente serviço!!!

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8

Paul

15 Dec 2024

·

Stayed 3 nights

Lovely hotel in great location. Front desk staff very good, helpful and friendly. Breakfast staff let the hotel down, lots of them who prefer to congregate and chat rather than clear tables and serve coffee. Also found the same with the between bar, if there was a few of them they just stood around talk, whilst you waved at them for their attention or to place an order. Was ok the day we went early and only one member of staff, she was much better as she had no one to talk to.

6

Alison

30 Sept 2025

·

Stayed 4 nights

Hit and miss. Some staff really made us feel like they did not want to help us. Friendliness and warmth is lacking at times. Requesting room service always seemed unnecessarily difficult. Poor sound insulation in rooms. Probably my worst Hilton experience.

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Location

Excellent, walkable location near Costanera Center, metro, restaurants, and attractions; many guests felt safe. Some noted busy streets and limited immediate sightseeing in this business-focused area.

Related guest reviews

10

Yen Ying

7 Jan 2026

·

Stayed 2 nights

Clean room, great location, easy access to public transport and shopping centre; welcome cookie was very delicious.

10

Jo Anne

17 Mar 2025

·

Stayed 4 nights

Location of the hotel is perfect! Metro station, Gran Torre Costanera just 5 mins walk from the hotel. A lot of dining options close by. It is a safe neighborhood. Hotel room clean and service was excellent. Can’t comment on the buffet breakfast since I usually skip it. Overall, I will be staying here again if ever I’m back in Santiago.

10

Wilhelm

27 Oct 2025

·

Stayed 4 nights

Gute Lage

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10

Rafael

11 Jan 2026

·

Stayed 3 nights

La ubicación. El desayuno muy completo y con toque de personalizado

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10

William

2 Sept 2025

·

Stayed 3 nights

Staff at this site are friendly and accommodating; location is busy and convenient to restaurants and transportation. Rooms comfortable, ample, and quiet.

8

Oleksandr

23 Sept 2025

·

Stayed 2 nights

Great location, close to tallest building in Santiago with numerous shopping and dining options.

10

Benjamin

11 Jan 2026

·

Stayed 3 nights

Great room, good view, great city spot

10

Patrick

29 Dec 2024

·

Stayed 3 nights

Hotel restaurant served an excellent breakfast and dinner for a separate fee. Dinning options in the area are scarce but it's about 2 blocks walk to the costanera mall that has a wide range of restaurants and food court. The area is more for office space so there's few sightseeing for tourists. The room was very spacious but it could use more lightning especially in the closet. The subway station is 2 blocks away and the bus stop is at the front door of the hotel.

10

Vívian L

6 Feb 2026

·

Stayed 1 night

Ótima localização, quarto amplo e limpo. Estacionamento gratuito!

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10

Guillermo

18 Mar 2025

·

Stayed 5 nights

Convenient location

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Dining

Breakfast and the on-site restaurant and bar are frequently praised for quality and variety, with welcome drinks noted. Downsides include queues or slow service at breakfast, occasional rudeness, limited or pricey options, and inconsistent room service.

Related guest reviews

8

Adriana

20 Jul 2025

·

Stayed 2 nights

Muy bien el hotel. Largas filas para tomar el desayuno. Y oara hacer el check out.

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10

Rafael

11 Jan 2026

·

Stayed 3 nights

La ubicación. El desayuno muy completo y con toque de personalizado

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10

Gabriel

2 May 2025

·

Stayed 2 nights

My second time at Doubletree Vitacura and always a great experience. The proximity to all places you can walk to is great, with a huge mall two blocks away and plenty of restaurant options. The staff is very friendly and ready to help with a variety of needs. Excellent breakfast rounds out the package. Will definitely stay there again.

8

Paul

15 Dec 2024

·

Stayed 3 nights

Lovely hotel in great location. Front desk staff very good, helpful and friendly. Breakfast staff let the hotel down, lots of them who prefer to congregate and chat rather than clear tables and serve coffee. Also found the same with the between bar, if there was a few of them they just stood around talk, whilst you waved at them for their attention or to place an order. Was ok the day we went early and only one member of staff, she was much better as she had no one to talk to.

6

Elizabeth

1 Sept 2023

·

Stayed 4 nights

El hotel está súper bien ubicado en una de las zonas más exclusivas de Santiago, sin embargo no volvería. El menú del room service es súper limitado y la calidad de la comida muy mala… adicional súper demorado. El hotel ya tiene muchos años y le falta remodelación. La vista desde la habitación era a dos edificios que quedaban cerca no se veía nada bonito. No volvería!

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10

Bing

6 Apr 2025

·

Stayed 1 night

The staff are super nice. We booked one day later than the check-in time. They did not charge us any extra fee and allowed us to stay on the day we arrived. Very considerate. We purchased breakfast and was amazed by the food quality and variety. Very good experience. Thanks to the hotel

10

Shane

10 Dec 2025

·

Stayed 1 night

Breakfast had good options. The room was clean. For a little warm at times. Location was great.

10

Judith

14 Jan 2025

·

Stayed 1 night

Excellent hotel. Very friendly and helpful staff. Very clean. Wonderful restaurant. Great location.

10

Patrick

29 Dec 2024

·

Stayed 3 nights

Hotel restaurant served an excellent breakfast and dinner for a separate fee. Dinning options in the area are scarce but it's about 2 blocks walk to the costanera mall that has a wide range of restaurants and food court. The area is more for office space so there's few sightseeing for tourists. The room was very spacious but it could use more lightning especially in the closet. The subway station is 2 blocks away and the bus stop is at the front door of the hotel.

6

Marian

5 Jan 2024

·

Stayed 1 night

The hotel is close to a mall and excellent restaurants. Front desk staff and bellmen were all so helpful. My disappointment was with the restaurant staff, especially at breakfast. No one came for my beverage order and as soon as I sat down after getting food from the buffet, a server brought me the bill. No one returned to clear my plate and when I later got up to get some yogurt to take my medication, a server with glasses (Carlos, I believe ) told me the buffet was closed. I was in shock and couldn’t believe the lack of customer service.

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Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13 $369	14	15 $159	16 $145	17 $131
18 $132	19 $176	20 $235	21	22 $148	23 $119	24 $101
25 $96	26 $170	27 $173	28 $202	29 $125	30 $143	31 $96

Su	Mo	Tu	We	Th	Fr	Sa
1 $120	2 $159	3 $159	4	5 $148	6 $106	7 $111
8 $125	9 $168	10 $201	11 $201	12 $151	13 $98	14 $104
15 $112	16 $168	17	18 $180	19 $158	20 $111	21 $108
22 $126	23 $159	24 $158	25 $154	26 $132	27 $104	28 $103
29 $111	30 $141

DoubleTree by Hilton Hotel Santiago - Vitacura

Prices for DoubleTree by Hilton Hotel Santiago - Vitacura

Monthly average prices

About this property

Location

Room options

Junior Suite, 1 King Bed

Room, 1 King Bed

Deluxe Room, 1 King Bed

Room, 1 Queen Bed, Mobility Accessible

Room, 1 Queen Bed

Room, 2 Double Beds

Suite, 1 King Bed, Corner

Guest reviews of DoubleTree by Hilton Hotel Santiago - Vitacura

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about DoubleTree by Hilton Hotel Santiago - Vitacura

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