JW Marriott Hotel Hangzhou at West Lake

From

$132
/ night
JW Marriott Hotel Hangzhou at West Lake - Image 1
JW Marriott Hotel Hangzhou at West Lake - Room
JW Marriott Hotel Hangzhou at West Lake - Room
JW Marriott Hotel Hangzhou at West Lake - View from room
JW Marriott Hotel Hangzhou at West Lake - Reception

Select dates to see prices and availability

From

$132
/ night

About this property

Pamper yourself with a visit to the spa, which offers massages. You can take advantage of recreational amenities such as a 24-hour health club, an indoor pool, and a steam room. Additional features at this hotel include complimentary wirele...

  • Parking

  • Restaurant

  • Swimming pool

  • Business Center

  • Room Service

  • Dry Cleaning

Location

28 Hushu South Road Gongshu District, Downtown Hangzhou, Hangzhou, China

Wulinmen Wharf (0.5 miles)

Zhejiang Provincial Exhibition Hall (0.5 miles)

Hangzhou Opera (0.5 miles)

Zhejiang Museum of Natural History (0.6 miles)

Hangzhou Tower Shopping Mall (0.7 miles)

Wulin Square (0.8 miles)

Room options

7

Deluxe Room, 2 Double Beds, City View

2 Full Beds

Sleeps 3

409 ft²

Air Conditioning
Wi-Fi (Free)
Deep Soaking Bathtub

8

Premier Room, 1 King Bed, Lake View

1 King Bed

Sleeps 3

560 ft²

Air Conditioning
Wi-Fi (Free)
Deep Soaking Bathtub

9

Executive Suite, 1 Bedroom, City View

1 King Bed

Sleeps 4

883 ft²

Separate Dining Area
Air Conditioning
Wi-Fi (Free)
Separate Living Room

1

Premium Twin Room, 2 Double Beds, City View

2 Full Beds

Sleeps 3

Air Conditioning
Wi-Fi (Free)
Deep Soaking Bathtub

2

Premium Room, 1 King Bed, City View

1 King Bed

Sleeps 3

Air Conditioning
Wi-Fi (Free)
Deep Soaking Bathtub

8

Executive Twin Room, 2 Double Beds, City View

2 Full Beds

Sleeps 3

409 ft²

Air Conditioning
Wi-Fi (Free)
Deep Soaking Bathtub

8

Premier Camping King Room with Executive

1 King Bed

Sleeps 3

560 ft²

Air Conditioning
Wi-Fi (Free)
Deep Soaking Bathtub

13

Deluxe Room, 1 King Bed, City View

1 King Bed

Sleeps 3

409 ft²

Air Conditioning
Wi-Fi (Free)
Deep Soaking Bathtub

14

Executive Room, 1 King Bed, City View

1 King Bed

Sleeps 3

409 ft²

Air Conditioning
Wi-Fi (Free)
Deep Soaking Bathtub

13

Premier Room, 1 King Bed, City View

1 King Bed

Sleeps 3

560 ft²

Air Conditioning
Wi-Fi (Free)
Deep Soaking Bathtub

7

Premier Room, 2 Double Beds, Lake View

2 Full Beds

Sleeps 3

560 ft²

Air Conditioning
Wi-Fi (Free)
Deep Soaking Bathtub

7

Executive Room, 1 King Bed, Lake View

1 King Bed

Sleeps 3

409 ft²

Air Conditioning
Wi-Fi (Free)
Deep Soaking Bathtub

10

Deluxe Camping King Room with City View

1 King Bed

Sleeps 3

409 ft²

Air Conditioning
Wi-Fi (Free)
Deep Soaking Bathtub

Guest reviews of JW Marriott Hotel Hangzhou at West Lake

Facilities

9

Cleanliness

9.1

Rooms

9

Service

9.1

Location

9

Dining

8.8

10

Adam

IAN-logo

3 weeks ago

·

Stayed 2 nights

great hotel with great staff!
great hotel with great staff!
6

Kachi Kaki

IAN-logo

Sep 10, 2026

·

Stayed 2 nights

Unfortunately I had a unsatisfactory check in. I was checked in a room which was quite smelly, and next to the gym that was a little noisy. I requested a change of room but was offered a room which was not similar to what I had booked. I was told the hotel was all sold out and expected I would just accept what they had available. It was a little pointless to speak to the staff and I had requested to speak to his Line manager. At this time he introduced me another person who I later discovered was the chief concierge. All this happened whilst the director of room was standing beside and never offered to help. It was only when I requested all three persons name cards I had discovered this and the director of room very quickly offered to help. I quickly got a room based on my booking. All this drama, passing the hot potato around, only for the issue to be resolved. A long apology, but by then you feel you are a guest of a hotel which staff do not want to help. Poor poor behaviour to be honest.
Unfortunately I had a unsatisfactory check in. I was checked in a room which was quite smelly, and next to the gym that was a little noisy. I requested a change of room but was offered a room which was not similar to what I had booked. I was told the hotel was all sold out and expected I would just accept what they had available. It was a little pointless to speak to the staff and I had requested to speak to his Line manager. At this time he introduced me another person who I later discovered was the chief concierge. All this happened whilst the director of room was standing beside and never offered to help. It was only when I requested all three persons name cards I had discovered this and the director of room very quickly offered to help. I quickly got a room based on my booking. All this drama, passing the hot potato around, only for the issue to be resolved. A long apology, but by then you feel you are a guest of a hotel which staff do not want to help. Poor poor behaviour to be honest.
10

Khashayar

IAN-logo

Jul 13, 2026

·

Stayed 5 nights

no comments to be added. Thanks.
no comments to be added. Thanks.
10

Tsz Kin

IAN-logo

Jul 6, 2026

·

Stayed 1 night

.
.
8

Esteban

EXP-logo

Jul 1, 2026

·

Stayed 2 nights

.
.

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 00:00

Before 12:00

Security deposit

You'll be required to pay the fully refundable deposit for this property.

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs about JW Marriott Hotel Hangzhou at West Lake

Is parking available at the hotel?

Free self-parking is available on-site, but parking height restrictions apply.

What type of breakfast is offered?

A buffet breakfast is available daily from 6:30 AM to 10:30 AM for a fee of approximately CNY 198 for adults and CNY 99 for children.

What are the check-in and check-out times?

Check-in is from 2:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Are airport shuttle services available?

Airport shuttle services are available for a surcharge. Guests must contact the property 48 hours prior to arrival to arrange the transfer.

What accessibility features does the hotel offer?

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details on room accessibility may vary.

Where is the hotel located in relation to key attractions?

The hotel is centrally located in Hangzhou, within a 15-minute walk of Hangzhou Opera and Zhejiang Museum of Natural History. It is approximately 1 mile from Wulin Square and Hangzhou Tower Shopping Mall.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor pool and an outdoor heated pool, with access available from 6:30 AM to 11:00 PM.

What are the hotel's policies for guests with children?

Children 2 years old or younger can stay for free when occupying the parent or guardian's room, using existing bedding.

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Prices for upcoming dates

October 2026
November 2026

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Prices in USD for 2 guests, updated daily.

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