Apex On Fenton Motel

When we booked the property was advertised as a spa suite and the facilities included Laundry , Flat Screen TV, Free Wifi Etc. When we got there we were told the spa are in the room was not available and unsafe, room had no air conditioning, the laundry was not for the guest , there was no tv antenna connected and if you wanted to watch something you have to use your own Apple TV account. After much complaining the staff agreed to log into the tv using their own account but the Wifi was so slow it was constantly buffering.. The property was not worth what we paid and wotif have done nothing to help us despite us contacting them and being promised that they will investigate,, TOTAL RIP OFF

We only stayed one night but liked it enough to stay more if our plans allowed. It is in a great location. The parking is tight but we made it work. The front desk attendant was very nice and helpful. I am not sure if we got a free upgrade but it was much better than I thought. It had all the accommodations. We were going to go out and do things in Rotorua but opted to stay in the room and rest instead because it was clean, spacious, and comfortable. The beds were comfortable. I thought this place was great and would definitely stay there again if we go back to New Zealand.

Spa was good. Very clean and comfy unit

Convenient, central location - great spa!

Was a great one bed unit with spa which was great. A little bit older but very good condition. Out of town and not walkable and carpark very tight.

There were cockroaches in the property in addition to several spiderwebs in each room. On the carpet in an upstairs bedroom there was something like pile of insect excrement. The hot tub was not functioning and unsafe but there were signs warning that it not be used.

Amazing hot tub. Friendly helpful staff

Parking is cramped.

Room was clean spacious with 2 bed area and a private spa the stuff were friendly with a superb fast check-in all ready to go when we check in

Could do with an update but very spacious and easy parking

The room was a little tired, but clean. Unfortunately our room (room 14) was in the corner of the property and next to what I assume was the storeroom. The staff were going in and out very early in the morning and were quite noisy. One late afternoon some workmen were parked outside our room loading up their van, again very noisy. Not ideal for people on holiday wanting to relax after a day out. The kitchen facilities were adequate and well stocked. However, I was concerned about the positioning of the microwave. It was on a shelf at a height that was not safe to remove hot food from. Although it was a walk out of the centre, it was well positioned and ideal for Te Puia and Redwoods Treewalk. The lady on the reception was very friendly when we arrived and very helpful when we asked for information about the area

people drinking and smoking in parking area ,dirty carpet ,run down building have photos of cockroach on wall , and other bugs on bathroom ceiling ,needs to be knocked down would have leaved but could not fine anything in that area , don't be fooled by photos would never stay again !!! i think a refund is due .

Great service, very helpful in recommendations, hadnt been to rotorua for long time had a few friends visit that i hadnt seen since 2010, and wasnt a problem at all. Very nice, clean room and top hosts. Thank you.

Spa was good. Very clean and comfy unit

Had the worst experience! When we checked in to the hotel it was very dirty and had not been cleaned properly. As we were leaving to go out for dinner we locked the door, went to check that it was locked and the door just opened! We told the staff and they said there was nothing else they could do as it was just recently fixed so we asked to speak to the manager she was not on site so was called via phone, then we tried to explain to her what happened only to get yelled at by her, she would not listen to a word we said or let us speak it was like speaking to a brick wall then she accused me of breaking the lock but her own husband and daughter were witnesses to the hotel door lock being broken. Her daughter had to explain to her that we were being honest about the door after all that we then asked for a refund which they still kept some money for a cleaning fee for an unclean room. This is the worst hotel experience I have ever had, so unprofessional and rude, terrible customer service, an unclean very dirty old hotel. I wouldn't recommend booking here unfortunately

Clean and tidy rooms, beautiful decor and friendly staff always willing to help with a smile. My family enjoyed our stay, thank you.

No wardrobe to hang clothes, Bathroom area could have been cleaner, very comfortable bed, good sitting areas, just Bathroom needs upgrade. We would stay there again.

Clean and tidy room with great amenities.

Nice helpful staff , Rooms can be noisy, needs updates and ceilings cleaned as has black mold on high ceilings. Beds comfortable and private spa is nice to relax in. Not what expected for cost but overall ok

Very friendly and helpful staff. Great room service. A very clean room with good kitchen facilities. I loved the moon globe light fitting. Wish I could find one that big on the internet!

We only stayed one night but liked it enough to stay more if our plans allowed. It is in a great location. The parking is tight but we made it work. The front desk attendant was very nice and helpful. I am not sure if we got a free upgrade but it was much better than I thought. It had all the accommodations. We were going to go out and do things in Rotorua but opted to stay in the room and rest instead because it was clean, spacious, and comfortable. The beds were comfortable. I thought this place was great and would definitely stay there again if we go back to New Zealand.

Stayed 6nights in the 2 bedroom apartment. Overall experience was great. Super comfortable beds, Shower pressure was incredible. Loved that there was a indoor hot tube to relax in. Only had one problem with our stay. The internet has poor connection. We had alot of glitching.

The stay was lovely. Just a lot of lagging with the internet when watching telly

Great stay. Very spacious room. Excellent value for money.

Comfy bed, nice staff, love the high ceilings.

Large room with comfortable bed. Easy parking right in front of your front door. Would definitely stay there again.

Motel is good. Just the wifi has terrible connection

Nice helpful staff , Rooms can be noisy, needs updates and ceilings cleaned as has black mold on high ceilings. Beds comfortable and private spa is nice to relax in. Not what expected for cost but overall ok

Could do with an update but very spacious and easy parking

Cost effective accommodation. Very thin walls and road noise can be loud. Fine for a night if you're on a budget

All spa rooms are not working. Accdg to the reception it wasnt working for years? if so, they should not advertise with spa. Appliances are not working, toaster, microwave those are not working. I called their hotline right after i booked online but no one answers the phone, i left a message no one will call you back, I even emailed and chat for any inquiry or instructions no one will returned to my query. so if you still decided to book here, you need to indicate in your booking any message otherwise no ine will attend to you after you book online. Inside your room, Imternet is so slow that you wiĺ struggle to watch youtube or netflix online. Most of the time it will say no connection. I asked for coffee, i got a reply saying no coffee. So make sure you buy your own. No toiletries like shampoo, soap and toothpaste toothbrush make sure you bring for yourself.

The room was a little tired, but clean. Unfortunately our room (room 14) was in the corner of the property and next to what I assume was the storeroom. The staff were going in and out very early in the morning and were quite noisy. One late afternoon some workmen were parked outside our room loading up their van, again very noisy. Not ideal for people on holiday wanting to relax after a day out. The kitchen facilities were adequate and well stocked. However, I was concerned about the positioning of the microwave. It was on a shelf at a height that was not safe to remove hot food from. Although it was a walk out of the centre, it was well positioned and ideal for Te Puia and Redwoods Treewalk. The lady on the reception was very friendly when we arrived and very helpful when we asked for information about the area

Great service, very helpful in recommendations, hadnt been to rotorua for long time had a few friends visit that i hadnt seen since 2010, and wasnt a problem at all. Very nice, clean room and top hosts. Thank you.

Warm welcome Good accomodation excellent value for price payed. Accommodating and helpful hosts. Spacious room with small kitchen very good facilities. I have no hesitation in recommending this Motel to people wanting accommodation in Rotorua.

Had the worst experience! When we checked in to the hotel it was very dirty and had not been cleaned properly. As we were leaving to go out for dinner we locked the door, went to check that it was locked and the door just opened! We told the staff and they said there was nothing else they could do as it was just recently fixed so we asked to speak to the manager she was not on site so was called via phone, then we tried to explain to her what happened only to get yelled at by her, she would not listen to a word we said or let us speak it was like speaking to a brick wall then she accused me of breaking the lock but her own husband and daughter were witnesses to the hotel door lock being broken. Her daughter had to explain to her that we were being honest about the door after all that we then asked for a refund which they still kept some money for a cleaning fee for an unclean room. This is the worst hotel experience I have ever had, so unprofessional and rude, terrible customer service, an unclean very dirty old hotel. I wouldn't recommend booking here unfortunately

This property cancelled my stay several hours before checkin for an unexplained reason and sent me to another motel, which was a substandard place in every way: unclean, noisy, under construction

The owners were very attentive and helpful

The staff was rude mostly. The checkout time was not mentioned anywhere (10:00 AM). They unlocked the motel room and started banging the door loudly from the inside. This is is first time in past thirty years of staying at hotels where someone unlocked my door and came inside our room to tell us that it's time to checkout

Room was clean spacious with 2 bed area and a private spa the stuff were friendly with a superb fast check-in all ready to go when we check in

Staff was so friendly and helpful. Really made the experience next level. Room was spacious and clean, bed was comfy. All in all a great place. Deffinitley would come back. Thank you so much.

The room was a little tired, but clean. Unfortunately our room (room 14) was in the corner of the property and next to what I assume was the storeroom. The staff were going in and out very early in the morning and were quite noisy. One late afternoon some workmen were parked outside our room loading up their van, again very noisy. Not ideal for people on holiday wanting to relax after a day out. The kitchen facilities were adequate and well stocked. However, I was concerned about the positioning of the microwave. It was on a shelf at a height that was not safe to remove hot food from. Although it was a walk out of the centre, it was well positioned and ideal for Te Puia and Redwoods Treewalk. The lady on the reception was very friendly when we arrived and very helpful when we asked for information about the area

We only stayed one night but liked it enough to stay more if our plans allowed. It is in a great location. The parking is tight but we made it work. The front desk attendant was very nice and helpful. I am not sure if we got a free upgrade but it was much better than I thought. It had all the accommodations. We were going to go out and do things in Rotorua but opted to stay in the room and rest instead because it was clean, spacious, and comfortable. The beds were comfortable. I thought this place was great and would definitely stay there again if we go back to New Zealand.

Very clean unit situated close to the city and the Whakatane Highway Exit

Great quiet spot clise enough to everything.

Close to amenities, awesome staff & a great place to stay.

Convenient, central location - great spa!

Great location, shops within walking distance. Wonderful stay for two nights.

Was a great one bed unit with spa which was great. A little bit older but very good condition. Out of town and not walkable and carpark very tight.

Everything is near

Good location and outlook.