Candlewood Suites Columbus - Grove City by IHG

Said there was a pool did not have one

A/C, heating unit in my room wasn’t working at all. Room was very noisy as it was right next a main road and interstate. Difficult to sleep. Maybe if I had a working HVAC unit I wouldn’t have noticed it as much. Rooms are dated. Especially for the price. Room was very clean. Staff very professional and friendly. Parking was convenient.

The room booked was not available at check-in due to the hotel having had to move another guest. The gal at the front desk was super friendly, apologetic, and set us up with another equally acceptable room. She, and the clerk on duty at check-out in the morning were very pleasant and efficient in their role. Room was very clean and comfortable. We were disappointed the coffee service in lobby in the morning was not available as the machine was out of order. We would stay again.

Comfortable stay and convenient location. Printer wasn’t hooked up to computer so I wasn’t able to print out boarding pass. Not a big deal. Nice to have a kitchen. Nice accepting pets.

There was no parking so I had to go and find open parking in the surrounding hotel. When I went to go to bed I pulled back the sheets and there was a bug crawling around and half the bed was covered in black droppings , I looked in the pillows and there were dead bugs and the same black droppings. I called the front desk and because it was so late house keeping available so he came and brought me new sheets. I had to ask him to help me out then in because I was so exhausted and I had a state board exam the next morning so I could barley help put the covers on. If it wasn’t so late I would of switched rooms but at that time it was 130 am and I had to leave at super early the next morning.

Overall the property and rooms were nice, a lot of food options close by. Only dislike was the cardio machines in the workout room did not function properly when we tried to use them but overall a nice workout area.

It's a beautiful hotel and even has kitchenette in the room. Parking is limited though. They have an agreement with a neighboring motel for overflow parking though.

Parking spaces are wide but not enough. During my stay I was moved rooms. AC was not working, spoke to clerk and manager but it was never fixed

Nice suites but no amenities with the hotel. More appropriate for short stay apartments than one night hotel staff. Staff checked us in under the wrong name and was not courteous about the error. No breakfast or pool, many other nice hotel options nearby.

Staff were not friendly & did not prioritize the fact that our room had a NONWORKING TOILET! It did not flush & water ran continuously. After 2 calls to the front desk hours apart & nothing being done, I called IHG and notified Expedia. They moved us to another room that was already occupied, as evidenced by the man sleeping in the bed upon us opening the room door. Staff response to situation was ridiculous! We sat in lobby with our things for an hour until they finally cleaned another room for us. All the while we missed some of the wedding events that we were in town for and spent so much money on. I was so upset. ABSOLUTELY TERRIBLE EXPERIENCE!

I couldn't find anything wrong! Immediately walking in it smelled so fresh and clean. Staff was friendly and helpful. Zero: bugs, dust, hairs, weird smells, noise. The water pressure was strong.

The front desk attendant at check in was very polite and welcoming. The room was clean and the bed was very comfortable. I was on the 4th floor so it was quiet. Not sure if it was because I was on the 4th floor towards the end but had cold showers every morning for the first 3. The front desk attended said to let the hot water run for 15 min in the morning before getting in the shower. That helped but wound up turning on the shower, the bathroom faucet and the kitchen faucet and got hot water after about 10-15 minutes. Stayed 11 nights. Was told when I checked in that seeing that I was staying so long housekeeping would not come until the 7th day but if I needed fresh linens to go to the front desk. Was there 11 nights never received housekeeping services. Being there 11 nights it was nice ti be able to cook dinner every night and not have to eat out every meal. I would stay there again but it wouldn’t take much effort on there part to make the experience better.

There where a few cosmetic issues in my room ( porcelain lid to the toilet tank had a large chunk out of it exposing the water in the refill tank) but nothing that I would say that would prevent me from staying here again. The property was clean safe and easy to get to. The front desk staff were both excellent! And my bed was very comfortable and my stay was extremely quiet.

Flap on toilet keep staying open. Fan in bathroom was not working. Outlet outside door was sticking out a half inch away from wall on a corner.

A/C, heating unit in my room wasn’t working at all. Room was very noisy as it was right next a main road and interstate. Difficult to sleep. Maybe if I had a working HVAC unit I wouldn’t have noticed it as much. Rooms are dated. Especially for the price. Room was very clean. Staff very professional and friendly. Parking was convenient.

There was no parking so I had to go and find open parking in the surrounding hotel. When I went to go to bed I pulled back the sheets and there was a bug crawling around and half the bed was covered in black droppings , I looked in the pillows and there were dead bugs and the same black droppings. I called the front desk and because it was so late house keeping available so he came and brought me new sheets. I had to ask him to help me out then in because I was so exhausted and I had a state board exam the next morning so I could barley help put the covers on. If it wasn’t so late I would of switched rooms but at that time it was 130 am and I had to leave at super early the next morning.

Super clean. Quiet. Great location.

Very displeased , booked for 2 nights was in the room for 5 minutes and asked for a refund which was not granted had to leave and go to another hotel. Very dirty , bathroom full of mold. I do not recommend

Bathroom door only open if you lifted handle one way, toilet wouldn’t flush, shower shelf looked to have mold on it. Never again will I stay here especially after requesting to have the toilet fixed and nothing was done.

East location to dining options and highway. Quiet…comfortable.

Excellent and very helpful staff. Good size room with everything you could need.

The front desk attendant at check in was very polite and welcoming. The room was clean and the bed was very comfortable. I was on the 4th floor so it was quiet. Not sure if it was because I was on the 4th floor towards the end but had cold showers every morning for the first 3. The front desk attended said to let the hot water run for 15 min in the morning before getting in the shower. That helped but wound up turning on the shower, the bathroom faucet and the kitchen faucet and got hot water after about 10-15 minutes. Stayed 11 nights. Was told when I checked in that seeing that I was staying so long housekeeping would not come until the 7th day but if I needed fresh linens to go to the front desk. Was there 11 nights never received housekeeping services. Being there 11 nights it was nice ti be able to cook dinner every night and not have to eat out every meal. I would stay there again but it wouldn’t take much effort on there part to make the experience better.

There where a few cosmetic issues in my room ( porcelain lid to the toilet tank had a large chunk out of it exposing the water in the refill tank) but nothing that I would say that would prevent me from staying here again. The property was clean safe and easy to get to. The front desk staff were both excellent! And my bed was very comfortable and my stay was extremely quiet.

A/C, heating unit in my room wasn’t working at all. Room was very noisy as it was right next a main road and interstate. Difficult to sleep. Maybe if I had a working HVAC unit I wouldn’t have noticed it as much. Rooms are dated. Especially for the price. Room was very clean. Staff very professional and friendly. Parking was convenient.

The room booked was not available at check-in due to the hotel having had to move another guest. The gal at the front desk was super friendly, apologetic, and set us up with another equally acceptable room. She, and the clerk on duty at check-out in the morning were very pleasant and efficient in their role. Room was very clean and comfortable. We were disappointed the coffee service in lobby in the morning was not available as the machine was out of order. We would stay again.

Comfortable stay and convenient location. Printer wasn’t hooked up to computer so I wasn’t able to print out boarding pass. Not a big deal. Nice to have a kitchen. Nice accepting pets.

Super clean. Quiet. Great location.

It's a beautiful hotel and even has kitchenette in the room. Parking is limited though. They have an agreement with a neighboring motel for overflow parking though.

Nice suites but no amenities with the hotel. More appropriate for short stay apartments than one night hotel staff. Staff checked us in under the wrong name and was not courteous about the error. No breakfast or pool, many other nice hotel options nearby.

Staff were not friendly & did not prioritize the fact that our room had a NONWORKING TOILET! It did not flush & water ran continuously. After 2 calls to the front desk hours apart & nothing being done, I called IHG and notified Expedia. They moved us to another room that was already occupied, as evidenced by the man sleeping in the bed upon us opening the room door. Staff response to situation was ridiculous! We sat in lobby with our things for an hour until they finally cleaned another room for us. All the while we missed some of the wedding events that we were in town for and spent so much money on. I was so upset. ABSOLUTELY TERRIBLE EXPERIENCE!

I had a very nice stay. The front desk staff were all very nice

Waited 10 minutes at desk. Guy walks up says name and never said another word until he said "elevator is that way. Shoved a paper at me and never said anything so I filled it out. The hotel was very quiet and it was clean.

Excellent and very helpful staff. Good size room with everything you could need.

The room booked was not available at check-in due to the hotel having had to move another guest. The gal at the front desk was super friendly, apologetic, and set us up with another equally acceptable room. She, and the clerk on duty at check-out in the morning were very pleasant and efficient in their role. Room was very clean and comfortable. We were disappointed the coffee service in lobby in the morning was not available as the machine was out of order. We would stay again.

I got a call just before arriving, letting me know they didn't have a room like I booked and offering me a queen single bed room with a pull out couch. We called a competitor and stayed there. I would have liked a more helpful option from this hotel (couldn't they have helped us find a room elsewhere? What about you, Expedia? Couldn't you have helped?

We gave Candlewood more chances than they deserved. In 4 reservations there, (two trips a few years apart) they got our prepaid reservation right. The first time, we got the right room, but the stove didn't work. They sent us to another room that was 1/2 the size without adequate sleeping arrangements. We cooked dinner in that suite - had to clean it and then went through the halls with our dinner to go back to the first room to eat and sleep. Yet, we decide to give them another chance one this trip. Sorry to say it was no better. On this trip, both times we arrived to check in with our prepaid reservation, they didn't have an appropriate room for us and there was nowhere for us to sleep. We ended up scrambling to find a room in another hotel. They only refunded ONE night of our reservation. (we paid for two in total this trip) The desk clerk was unwilling to spend 2 minutes on a computer so we Might be able to get our money back on the second night. The experience they put us through is definitely not what Anyone would want to ruin their vacation with.

Clean and friendly service

Very nice hotel. Staff was very friendly and helpful.

We showed up with a confirmed stay and they told us we had no room We will never stay at one of your hotels again!

East location to dining options and highway. Quiet…comfortable.

There where a few cosmetic issues in my room ( porcelain lid to the toilet tank had a large chunk out of it exposing the water in the refill tank) but nothing that I would say that would prevent me from staying here again. The property was clean safe and easy to get to. The front desk staff were both excellent! And my bed was very comfortable and my stay was extremely quiet.

A/C, heating unit in my room wasn’t working at all. Room was very noisy as it was right next a main road and interstate. Difficult to sleep. Maybe if I had a working HVAC unit I wouldn’t have noticed it as much. Rooms are dated. Especially for the price. Room was very clean. Staff very professional and friendly. Parking was convenient.

Comfortable stay and convenient location. Printer wasn’t hooked up to computer so I wasn’t able to print out boarding pass. Not a big deal. Nice to have a kitchen. Nice accepting pets.

Super clean. Quiet. Great location.

Overall the property and rooms were nice, a lot of food options close by. Only dislike was the cardio machines in the workout room did not function properly when we tried to use them but overall a nice workout area.

Quick checkin, friendly. Clean and neat great restaurants. Especially important because there was no breakfast available.

East location to dining options and highway. Quiet…comfortable.

The front desk attendant at check in was very polite and welcoming. The room was clean and the bed was very comfortable. I was on the 4th floor so it was quiet. Not sure if it was because I was on the 4th floor towards the end but had cold showers every morning for the first 3. The front desk attended said to let the hot water run for 15 min in the morning before getting in the shower. That helped but wound up turning on the shower, the bathroom faucet and the kitchen faucet and got hot water after about 10-15 minutes. Stayed 11 nights. Was told when I checked in that seeing that I was staying so long housekeeping would not come until the 7th day but if I needed fresh linens to go to the front desk. Was there 11 nights never received housekeeping services. Being there 11 nights it was nice ti be able to cook dinner every night and not have to eat out every meal. I would stay there again but it wouldn’t take much effort on there part to make the experience better.

The room booked was not available at check-in due to the hotel having had to move another guest. The gal at the front desk was super friendly, apologetic, and set us up with another equally acceptable room. She, and the clerk on duty at check-out in the morning were very pleasant and efficient in their role. Room was very clean and comfortable. We were disappointed the coffee service in lobby in the morning was not available as the machine was out of order. We would stay again.

Comfortable stay and convenient location. Printer wasn’t hooked up to computer so I wasn’t able to print out boarding pass. Not a big deal. Nice to have a kitchen. Nice accepting pets.

Overall the property and rooms were nice, a lot of food options close by. Only dislike was the cardio machines in the workout room did not function properly when we tried to use them but overall a nice workout area.

It's a beautiful hotel and even has kitchenette in the room. Parking is limited though. They have an agreement with a neighboring motel for overflow parking though.

Nice suites but no amenities with the hotel. More appropriate for short stay apartments than one night hotel staff. Staff checked us in under the wrong name and was not courteous about the error. No breakfast or pool, many other nice hotel options nearby.