Name: Holiday Inn Express & Suites Ontario - Chino Hills by IHG
Address: 15851 Pomona Rincon Rd, Chino Hills, California, United States of America, Chino Hills, California, US
Price range: US$85–US$180 per night
Rating: 9.27

What guests think

At Holiday Inn Express & Suites Ontario - Chino Hills by IHG, travellers consistently praise clean, modern rooms, friendly staff, and a convenient, quiet location near restaurants and the freeway, with complimentary breakfast adding value for families and teams.

Common conveniences mentioned include easy parking, a clean gym and pool, pet friendliness, and a pleasant patio area. However, several reviews cite inconsistent housekeeping during stays, occasional maintenance issues (AC, bathroom, TV), and peak-time or late-morning breakfast shortages; a few guests also reported slow check-in, overbooking/downgrades, or billing/refund delays. Expect a modern, comfortable stay in a handy location, with the best experiences when housekeeping requests and breakfast timing are planned.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are generally well liked, with easy parking, a clean gym, a pool and a pleasant patio; pet friendly policies are appreciated. Some reviews note pool closures, crowding, or minor cleanliness issues.

Related guest reviews

4

Cameron

5 Jul 2024

·

Stayed 3 nights

Didn’t have pool that you could use -no hot tub • no grill • messy outside

10

Mochamad Ridwan

24 Aug 2025

·

Stayed 3 nights

I really like how this hotel is in a quiet neighborhood. Very clean and easy parking area. Microwave and fridge in the room is a plus.

10

Michael

3 Aug 2025

·

Stayed 2 nights

Nice well maintained facilities. Plenty if convenient parking. Room was spacious and very clean. Pizza and burgers near by. Breakfast was nothing special.

10

Letitia

27 May 2025

·

Stayed 3 nights

I was happy with just about everything! It was clean, the best location I can imagine, great pool & patio area, fun coffee & tea section, and a wonderful front desk staff. I was thrilled with my stay here!

10

Megan

17 Jul 2023

·

Stayed 1 night

New hotel. Comfortable beds. Woke to some noise…couldn’t figure out if it was fridge or pipes. Called before hand and was told hotel pool was closed. But found out upon arrival you can use Marriott pool next door. Would have been nice if the person who answered my call had told me that.

6

Alma

27 Jun 2023

·

Stayed 3 nights

Is good , just disappoint the pool is in construction and we need to check out one night before for the kids 😕

10

Raul

27 Apr 2025

·

Stayed 1 night

Clean, Safe new place

10

Brenda

26 May 2025

·

Stayed 2 nights

We were here for a soccer tournament and we really appreciate that they put us all in the same floor. I love the free breakfast it saved us time and money. They have an awesome patio outside by the pool where we were able to make a carne asada for the team. The staff even brought us utensils to use. The rooms were clean and very spacious. This is definitely one of my favorite hotels.

8

Tyrell

5 Oct 2024

·

Stayed 2 nights

I liked the pool

10

FADI

12 Jul 2025

·

Stayed 3 nights

Very pleasant staff. Clean gym and pool

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Cleanliness

Reviews often praise overall cleanliness and well‑maintained spaces. Still, several guests reported inconsistent in‑stay housekeeping and occasional lapses like dirty floors, moldy smells, hair in bathrooms, or isolated pest sightings.

Related guest reviews

10

Nancy

1 Dec 2025

·

Stayed 3 nights

Room was clean, checking in and out both associates were super nice.

6

Rex

12 Aug 2024

·

Stayed 3 nights

This was a fairly new hotel...so I had high hopes. This was one of those places my wife calls a "dirty corners" hotel. The middle of the room was clean, but the corners were pretty gross. Strange matter on the mirrors, all the corners had hair and dirt built up in them. The drawers in the dresser unit looked to have small black pellets (mouse?) in them along with spare change from the last occupant. Nice facility...great location. Just needs a deep clean and better daily cleaning.

10

Lauren

8 Jun 2025

·

Stayed 1 night

Everything was very clean and comfortable

4

Michelle

3 Aug 2025

·

Stayed 2 nights

Floors in the bathroom and the hotel room were dirty. Looked like they hadn't been wiped or vacuumed. Bathroom smelled moldy in the morning. AC constantly turns on and sounds like a semi-truck engine even when the thermostat is on OFF.

10

Candice

9 Jun 2025

·

Stayed 4 nights

Very clean hotel with friendly staff!

6

Silvana

21 Apr 2025

·

Stayed 3 nights

First the bathroom had black around the tile around the toilet. The house cleaning just needs to really clean. Bed was too high. I had to check out a day early due to the heating system just was not up to par and I was told when I checked out a day early I was not going to be reimbursed.

10

Elizabeth

26 Oct 2025

·

Stayed 3 nights

Cleanliness of room was perfect

10

Crystal

25 Mar 2024

·

Stayed 1 night

My bathroom was not very clean, it was hair every were. Other wise everything else was perfect.

2

Akash

21 Aug 2025

·

Stayed 2 nights

There was a cockroach in my room in the middle of the night. I called the front desk, took them 10 minutes to send someone up. Did not receive any kind of support after the incident. I send them the pictures and videos of the roach in my room, they said a manager would contact me to compensate and handle the situation. It has now been 20 days since the incident, i have called multiple times, they keep saying the manager will call me and I still have received no support for this. ROACH in room at 6AM! Seriously! Do better IHG. Terrible support

10

Karina

25 Sept 2025

·

Stayed 1 night

Room was super clean and area was super quiet

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern, spacious, and quiet with comfortable beds and practical layouts, often including a fridge and microwave. Downsides include occasional AC performance or noise, thin walls, and small maintenance hiccups like door locks or TV connectivity.

Related guest reviews

10

Tatsuo

17 Feb 2025

·

Stayed 1 night

Very clean and quiet. The bed was very comfortable. The only problem we had was that the bathroom door locked from the inside and we were unable to open it. Other than that our stay was very good.

6

Gerardo

14 Sept 2025

·

Stayed 5 nights

Room was nice, the ac didn’t get cold enough and the mattress was uncomfortable it felt like I was leaning to one side.

10

Mochamad Ridwan

24 Aug 2025

·

Stayed 3 nights

I really like how this hotel is in a quiet neighborhood. Very clean and easy parking area. Microwave and fridge in the room is a plus.

4

Michelle

3 Aug 2025

·

Stayed 2 nights

Floors in the bathroom and the hotel room were dirty. Looked like they hadn't been wiped or vacuumed. Bathroom smelled moldy in the morning. AC constantly turns on and sounds like a semi-truck engine even when the thermostat is on OFF.

10

Matthew

5 Sept 2025

·

Stayed 3 nights

Travelled with my son’s soccer team for a tournament. The photos made the pool look a lot bigger. Complimentary breakfast was great, room was perfect for our family of 5 and our pup. Love that they’re family and pet friendly! Would stay again

10

Irving

13 Sept 2025

·

Stayed 1 night

Best one ive ever stayed in Super clean smelled great Modern

10

Mayur

21 Oct 2024

·

Stayed 3 nights

Good location in Chino Hills. Modern large rooms which were nice and clean. Plenty of parking with some food options within walking distance (the Luchador Mexican pub was nice). A/C was a tiny bit noisy (had a rattle sound) but not enough to stop your sleep. Staff were super nice. Overall happy with choice.

8

Ferdinand

29 Dec 2024

·

Stayed 1 night

Decent new hotel, good location, safe area. Gentleman who checked us in was very friendly and professional. I didn’t catch his name but he was Asian with glasses and slick back hair. 5 star service from him. Few complaints I had was the bathroom area smelled like mold, walls and floors were very thin, I can hear a kid running back and forth all night from the floor above us. Complementary breakfast would of been nice but the hot food items ran out and there was a long line of guest waiting for them to restock it

10

Esperanza

18 Aug 2025

·

Stayed 1 night

Great coffee! Comfortable beds. Big rooms and location was perfect.

10

Leslie

27 Aug 2024

·

Stayed 1 night

The room was fantastic! All the basics, of course, but the use of space, layout and design was absolute perfection! What a beautiful, comfortable and pristine oasis for a weary traveler.!

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, helpful, and welcoming. Recurring complaints involve slow or problematic check‑ins, overbooking or downgrades, and billing/hold or refund follow‑up issues.

Related guest reviews

10

Ashley

15 Jun 2025

·

Stayed 1 night

Lady at the front seat was the nicest hotel staff I’ve ever met.

4

Nicholas

11 Nov 2024

·

Stayed 3 nights

My wife and I came in late because of a flight delay. I tried calling and messaging 6 hours ahead of time to let them know we would be arriving after midnight. I was unable to get a hold of anyone. When we did arrive, the front doors were locked. Nobody answered the intercom. We banged on the windows to get the night attendant’s attention. Then, they gave us our room number and keys. The key didn’t work, thankfully, because they placed someone else in our reserved room. He was unhappy being woken at 4 am. Then they gave us a downgraded room, which we accepted because it was 4 am and we were exhausted. When I asked about a refund for the room downgrade, I was offered points because I was a member (I’m not a member, they gave me someone else’s room). Also, breakfasts were inadequate and their coffee was terrible. Clean place. Terrible management. I asked to speak to management because I understand front desk people don’t have the ability to make decisions or refund money. Still waiting to hear back.

10

Juan

10 Mar 2025

·

Stayed 1 night

Great property and friendly staff.

6

Donna

25 Feb 2024

·

Stayed 3 nights

Our check-in process was horrible. The front desk processed our credit card for incidentals three times. The man at the front desk kept crediting it and recharging our card. He couldn't figure out the check-in, so he let us into our room without giving us keys. We did not receive keys until 11:30pm. The following day, we were told our payment didn't go through. I literally pulled my laptop out and showed them all the charges they processed. Our key was deactivated and we were locked out of our room. After speaking to the manager and sorting everything out, I requested a late check-out to which the manager agreed. We had a late night on our last night, so my husband and son were still sleeping when our room was called just after regular check-out time telling us that we were going to be charged because we hadn't checked out yet. I spoke to the same manager again, and she apologized for the confusion and ensured us that we would not be charged. Had one of these things happened, I would have understood; however, it was one issue after another. While the staff was not rude, things seemed very unorganized. On a positive note, the hotel was clean and the room was comfortable. Breakfast was decent.

10

Carolyn

6 Jun 2025

·

Stayed 3 nights

Helpful staff. Reasonable price

10

Elizabeth

20 Feb 2024

·

Stayed 2 nights

Best customer service , Angelica at the front desk was very friendly and very helpful. Will definitely stay here again.

2

Lavyette

16 Dec 2024

·

Stayed 1 night

This Hoilday inn Express just like the other one. Placed an hold on my card last week and it is still hasn't been released. And the manager hasn't called back. They refused me service that night without that deposit and the room was already paid for. I will NEVER use the Holiday Inn Expess again.

8

Brendon

1 Sept 2025

·

Stayed 1 night

Was a good pit stop after a long flight. Collected the car and drove 40 mins from Lax to get a good nights sleep before heading to vegas. Guy on the front desk was excellent. Room was clean and bed comfortable. Local food options available. Free breakfast the following day added real value for money. Was a lot of offerings available and I think was worth an additional $20 on the stay but it was part of the price. I’ll come back here again.

6

Noura ali

24 Jul 2024

·

Stayed 2 nights

Its a clean hotel and safe however, they have serious issues when it comes with credit card refunds. You will be asked to make one time deposit for ur stay at hotel, its more than a week now since I checked out and no refund to my card yet!! When I checked in , i paid full amount for my stay. The coming day, an extra room charge was debited from my card with no reason & when i asked, they replied system mistake!!!!

10

Steven

29 May 2025

·

Stayed 1 night

Very friendly check in service

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AI-generated summary based on recent guest reviews

Location

Location is convenient and generally quiet and safe, with quick freeway access and many restaurants and shops nearby, often within walking distance.

Related guest reviews

6

Shams

28 May 2025

·

Stayed 3 nights

The area is safe and quiet. The hotel had an extremely busy week with many guests, and they may not have been fully prepared to accommodate everyone.

8

Andrew H.

3 Feb 2025

·

Stayed 2 nights

Very quiet, clean, convenient to freeway and shopping.

10

Shonna

28 Jul 2025

·

Stayed 2 nights

This location was perfect for my needs. I planned to meet friends that live in Chino Hills. And I had plans in Pomona during the visit. This worked out perfectly. We had great food choices nearby, access to the freeway, comfy beds and a sleeper bed, and a clean room. Ideal stay!

10

Fiona

13 May 2025

·

Stayed 2 nights

Such a nice new hotel in the area. It’s closed to everything. 5 mins driving to shopping mall, supermarket. I especially love the complimentary breakfast and there is coffee and tea all day available in the lobby!

10

Mayur

21 Oct 2024

·

Stayed 3 nights

Good location in Chino Hills. Modern large rooms which were nice and clean. Plenty of parking with some food options within walking distance (the Luchador Mexican pub was nice). A/C was a tiny bit noisy (had a rattle sound) but not enough to stop your sleep. Staff were super nice. Overall happy with choice.

10

Mark

3 Jan 2025

·

Stayed 1 night

It’s a great location, lots of restaurants nearby and well kept, very friendly staff too. Would stay again.

10

Robert

20 Mar 2025

·

Stayed 1 night

Nice place to stay. Close to several shopping and dining areas.

10

Jeanette

4 Mar 2024

·

Stayed 2 nights

Convenient location

10

Scot

23 Oct 2025

·

Stayed 2 nights

Close to food

10

Jasmin

27 Sept 2024

·

Stayed 3 nights

Very convenient location. Right next to the freeway. Only mishap we had was one of the elevators broke but there was a second one so it was fine. Beds are comfy and it was clean.

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Dining

Complimentary breakfast is widely appreciated for quality and variety, and lobby coffee is noted. Multiple reviews mention late‑morning shortages or slow replenishment, and occasional equipment issues.

Related guest reviews

8

Donna

6 Jun 2025

·

Stayed 1 night

Clean and quiet. Friendly staff. Breakfast was excellent.

10

Roberta

1 Aug 2025

·

Stayed 10 nights

This was a comfortable place to stay with the best breakfast we've had yet, and we're on an extended vacation.

10

Cynthia

22 Dec 2024

·

Stayed 1 night

Everything was great except they delayed in refurbishing breakfast eggs, sausage, etc. last hour or so.

10

Roxanne

14 Apr 2024

·

Stayed 1 night

I loved staying there; the place was very clean and had excellent service. It's conveniently located near the freeway, and there are many fast food and restaurant options, as well as an urgent care center nearby. Our room was spotless, even though it overlooked the freeway. The room had a massive TV, clean sheets, rugs, and sofa. Breakfast was your typical HIE food, but it was served hot with biscuits, eggs, and the best yogurt I've ever had. They had a gym too elliptical, treadmill weights and others with a big TV

10

Victor H

27 Oct 2024

·

Stayed 1 night

I would just like there to be breakfast until 10am as it says there is on Saturdays and Sundays since we went down @940 and there was almost no food left and they didn't put more

10

Willie

26 Aug 2025

·

Stayed 1 night

Great atmosphere good breakfast great staff

10

Valerie

9 Jul 2025

·

Stayed 1 night

Best bang for your buck. Breakfast was amazing.

8

Gabriel

20 Mar 2025

·

Stayed 4 nights

The front desk ladies and the maintenance guys were super friendly. The hotel was clean and in great shape. Breakfast attendants were non existant. They would not restock anything about an hour before breakfast was over. One day the trash at breakfast was overflowing over both trash cans and onto the counter. Two days there was no oatmeal, one cereal was out, milk or pancakes and this was an hour before it was supposed to be over. The room was clean upon arrival but the cleans during our stay were not good at all.

8

Krista

13 Jul 2025

·

Stayed 3 nights

Front desk was awesome. Room was clean and inviting. Our only complaint is the selection of foods at breakfast. Everything else was excellent.

10

Melody

13 Nov 2024

·

Stayed 1 night

The breakfast is great!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$105
February	US$110
March	US$124
April	US$129
May	US$129
June	US$150
July	US$125
August	US$131
September	US$122
October	US$129
November	US$128
December	US$109

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $112	16 $116	17 $117	18 $144	19 $161
20 $120	21 $108	22 $108	23 $108	24 $111	25 $179	26 $142
27 $121	28 $114	29 $107	30 $110

Su	Mo	Tu	We	Th	Fr	Sa
				1 $114	2 $143	3 $140
4 $117	5 $106	6 $104	7 $106	8 $108	9 $143	10 $155
11 $122	12 $106	13 $108	14 $88	15 $92	16 $143	17 $144
18 $99	19 $85	20 $92	21 $92	22 $88	23 $141	24 $144
25 $105	26 $88	27 $88	28 $92	29 $92	30 $180	31 $180

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Roll-In Shower (Communications, Mobility)

Standard Room

Suite, 1 King Bed

Standard Room, 2 Queen Beds (Communications)

Suite, 2 Queen Beds

Standard Room, 2 Queen Beds, Roll-In Shower (Mobility)

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, Roll-In Shower (Mobility)

Standard Room, 1 King Bed (Communications)

Premium Room

Suite, 1 King Bed, Accessible (Communications)

Suite, 1 King Bed, Roll-In Shower (Mobility)

Suite, 2 Queen Beds, Accessible (Communications)

Guest reviews

Superb

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Ontario - Chino Hills by IHG

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