Hotel Villas de Santiago Inn

La propiedad necesita un elevador.

First off, every time you’re going to leave your room you have to leave your key at the front desk which made me feel a bit uncomfortable because I had my personal belongings in the room. Secondly, there were no amenities or anything in the room such as a microwave, refrigerator, and I asked if they had an iron and they did not have one. Their Wi-Fi connection sucks And so does the reception there. The room was extremely dirty, there was old vomit stains on the floor. The dresser was falling apart and the lighting was so dark I wasn’t able to get ready in the morning. The shower was horrible… There was hardly any water that would come out And made it extremely difficult for me to shower. And don’t let me get into the customer service that I received because I can go on and on and on but these are the most important reasons why I would never stay at this hotel ever again.

Super comfortable beds, has A/C, and good wifi. Hot water with pretty good water pressure. All around good place to crash.

Las fotos de la publicación no son reales de como está la propiedad actualmente, en verdad nos sentimos estafados y nos quedamos porque ya se había pagado por medio de la aplicación. No tienen ascensor y para acabar nos dieron una habitación en el cuarto piso, el aire acondicionado no funcionaba, había un ventilador y con eso se logró pasar los 3 días que reservamos, no nos gustó que cuando se sale de la propiedad algún sitio hay que dejar la llave de la habitación en la recepción.

Nothing good i can write about this hotel maybe just a couple of things. PROs there are spacey rooms there and it’s not bad location. CONs the room was dirty, looks like they were not vacuum rooms at all. hair was everywhere even on the wall in bathroom (and someone’s feces covered the wall behind the toilet like in a public restroom). Terrible stench in the room is similar to some kind of mixture of cigarette smoke and urine. AC didn’t work properly just as a fan. That’s why they put an extra fan in the room in addition to the celling fan that works only at low speed. The fan in the bathroom was too noisy better do not turn it on. The electric switch should be touched very carefully because it staggers, it barely stays in the wall and is clearly not the size of the hole for it. In addition, there are a lot of cobwebs on the windows and in the corners, and several small spiders are seen right on the bed. last thing is the internet connection was very slow about 1mb/s very unstable definitely not for video almost zero. so guys this is a shabby lousy hotel try to find a better place to stay.

Internet issues. Couldn't watch regular channels

Great room. Views are amazing. Location is excellent and it’s always a plus to have the car parked inside for security.

Surprisingly wonderful hotel a few km. from downtown TJ. Quiet, spacious and comfortable bed/room. Strong wifi and pleasant staff. Plenty of supermarkets and restaurants very closeby!

No hay elevador ni suficientes servicios a la habitación. El personal fue muy amable y es seguro dejar un vehículo en su estacionamiento ya que controlan las entradas y salidas

Even though it is cheaper but still bot worthy zero access to anything no room service no phone no WiFi no transportation. Am sure you'll regret it that's what happened to me I couldn't even finish my days.

Mucho ruido y no estaba muy limpia la habitación

First off, every time you’re going to leave your room you have to leave your key at the front desk which made me feel a bit uncomfortable because I had my personal belongings in the room. Secondly, there were no amenities or anything in the room such as a microwave, refrigerator, and I asked if they had an iron and they did not have one. Their Wi-Fi connection sucks And so does the reception there. The room was extremely dirty, there was old vomit stains on the floor. The dresser was falling apart and the lighting was so dark I wasn’t able to get ready in the morning. The shower was horrible… There was hardly any water that would come out And made it extremely difficult for me to shower. And don’t let me get into the customer service that I received because I can go on and on and on but these are the most important reasons why I would never stay at this hotel ever again.

Las sabanas tenían cabello de los huéspedes anteriores el baño mala calidad no tenia silla como para sentarse a comer no había ni toma corriente para cargar el celular

Me gusto es tranquilo y limpio el lugar y seguro, pero por alguna razón el la tele se encendía sola a media noche y tuve que desconectarla.

Asked when I arrived if I was booking for the night or hourly… Didn’t shower as the bathroom did not look clean. Lots of other people’s hair around the sink and floor. I think there was a recent remodel, but done in that slum-lord rental fashion. I double checked the mattress and no bed bugs, sheets smelled and looked clean so I did sleep, just not well. It was $30, and I guess I got what I paid for.

Nice location and clean property with spacious rooms.

Nothing good i can write about this hotel maybe just a couple of things. PROs there are spacey rooms there and it’s not bad location. CONs the room was dirty, looks like they were not vacuum rooms at all. hair was everywhere even on the wall in bathroom (and someone’s feces covered the wall behind the toilet like in a public restroom). Terrible stench in the room is similar to some kind of mixture of cigarette smoke and urine. AC didn’t work properly just as a fan. That’s why they put an extra fan in the room in addition to the celling fan that works only at low speed. The fan in the bathroom was too noisy better do not turn it on. The electric switch should be touched very carefully because it staggers, it barely stays in the wall and is clearly not the size of the hole for it. In addition, there are a lot of cobwebs on the windows and in the corners, and several small spiders are seen right on the bed. last thing is the internet connection was very slow about 1mb/s very unstable definitely not for video almost zero. so guys this is a shabby lousy hotel try to find a better place to stay.

Clean and confortable place to stay

Very clean a nice place to stay

Tiene publicidad de hotel pero en realidad es un motel, la habitación tenia un olor raro pero desagradable, mucha desconfianza en lo que a limpieza se refiere. El personal bien en su servicio pero las instalaciones ya necesitan remodelacion. NO VOLVERE.

They doing demolition at night bad place to stay

Me gusto es tranquilo y limpio el lugar y seguro, pero por alguna razón el la tele se encendía sola a media noche y tuve que desconectarla.

Super comfortable beds, has A/C, and good wifi. Hot water with pretty good water pressure. All around good place to crash.

Las fotos de la publicación no son reales de como está la propiedad actualmente, en verdad nos sentimos estafados y nos quedamos porque ya se había pagado por medio de la aplicación. No tienen ascensor y para acabar nos dieron una habitación en el cuarto piso, el aire acondicionado no funcionaba, había un ventilador y con eso se logró pasar los 3 días que reservamos, no nos gustó que cuando se sale de la propiedad algún sitio hay que dejar la llave de la habitación en la recepción.

Estuvimos muy agusto , solo que toda la noche se oia mucho ruido de personas hablando del mismo personal y otros etc

I got placed in a room next to their washers and driers. So yes there was loud machine banging all the time. Also got the worst room they could have given me. Tv was broken with no windows for the fresh air to go in and the AC unit was broken too.

The mattress should be replaced. It had a big indent. Way passed due.

This is a decent hotel. The room is spacious and clean. I felt very safe at the hotel even with my car. The only thing I would add for the management is to have a policy where they ask customers to give them feedback right away while the customers are still there. There are differences in business practices between different countries & cultures. The only part that I wasn't a fan of was at the battery powered smoke detectors were all beeping constantly throughout the night. Which means the batteries were low. If they had been more responsive they could have replaced the batteries so we weren’t hearing them beep all throughout the night. Besides that everything else was fine.

Bad customer service, fire alarms all over the building kept on beeping all day and night needing battery replacement, no-one did anything and was not able to sleep with the noice.

This hotel is wonderful. The staff is friendly, rooms are clean and big. Brought my daughter and i felt very safe. The only issue was there was road construction totally out of the hotels control that was very noisy. But stopped aroung 10pm.

Nadie sabía de mi reservación

Las fotos de la publicación no son reales de como está la propiedad actualmente, en verdad nos sentimos estafados y nos quedamos porque ya se había pagado por medio de la aplicación. No tienen ascensor y para acabar nos dieron una habitación en el cuarto piso, el aire acondicionado no funcionaba, había un ventilador y con eso se logró pasar los 3 días que reservamos, no nos gustó que cuando se sale de la propiedad algún sitio hay que dejar la llave de la habitación en la recepción.

Muy buena atención. Excelente

Muy amables

The staff was very friendly and accommodating

Bad customer service, fire alarms all over the building kept on beeping all day and night needing battery replacement, no-one did anything and was not able to sleep with the noice.

Surprisingly wonderful hotel a few km. from downtown TJ. Quiet, spacious and comfortable bed/room. Strong wifi and pleasant staff. Plenty of supermarkets and restaurants very closeby!

This hotel is wonderful. The staff is friendly, rooms are clean and big. Brought my daughter and i felt very safe. The only issue was there was road construction totally out of the hotels control that was very noisy. But stopped aroung 10pm.

No es un Hotel; literal es un Motel de paso la verdad hasta asco te da acostarte. Sali por la mañana muy temprano y avise que regresaria porque iba a dejar mis pertenencias cuando regrese todas mis cosas las habian sacado de mi habitación sin mi consentimiento aun cuando yo avise y todavia faltaba una hora para hacer el check out muy mala experiencia

Pesimo servicio y atención

Felt very safe!

Always convenient place Great place to eat outside.

Segura y muy cómoda

Nice property, lots of rooms. Very convenient.

Nice location and clean property with spacious rooms.

Good taco spot right next to property, transportation around there limited and if you call a taxi expensive, and be careful for crooked cops but the place is decent as soon. As I walked in to the room smell of fabuloso so which was a good sign. Definitely use Expedia prices are different if you just show up. Receptionist was very nice helpful and informative.

Great room. Views are amazing. Location is excellent and it’s always a plus to have the car parked inside for security.

Excelente precio por ubicación, bastante cómodo!!

Surprisingly wonderful hotel a few km. from downtown TJ. Quiet, spacious and comfortable bed/room. Strong wifi and pleasant staff. Plenty of supermarkets and restaurants very closeby!

This hotel is wonderful. The staff is friendly, rooms are clean and big. Brought my daughter and i felt very safe. The only issue was there was road construction totally out of the hotels control that was very noisy. But stopped aroung 10pm.

Always convenient place Great place to eat outside.

Gracias todo bien tranquilo,pero la reserva dice q tiene clima y en ningun momento lo vi,pero todo fue agradable gracias al clima natural de Mexico que està a buena temperatura,tambien consideren tener otros servicios de comida...

Good taco spot right next to property, transportation around there limited and if you call a taxi expensive, and be careful for crooked cops but the place is decent as soon. As I walked in to the room smell of fabuloso so which was a good sign. Definitely use Expedia prices are different if you just show up. Receptionist was very nice helpful and informative.

No hay elevador ni suficientes servicios a la habitación. El personal fue muy amable y es seguro dejar un vehículo en su estacionamiento ya que controlan las entradas y salidas

Even though it is cheaper but still bot worthy zero access to anything no room service no phone no WiFi no transportation. Am sure you'll regret it that's what happened to me I couldn't even finish my days.