Is parking available at the property?

Free self parking is available onsite.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served daily from 7:00 AM to 9:00 AM.

What are the standard check-in and check-out times?

Check-in is from 4:00 PM to 11:59 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features does the property offer for guests with disabilities?

The property features step-free entrances, wheelchair-accessible facilities in public areas, and accessible bathrooms.

What is the location of the property in relation to key landmarks?

The hotel is located in Horseheads, within a 5-minute drive of Museum at the Depot and Bethany Village. It is approximately 13.7 miles from the Corning Museum of Glass and 2.3 miles from Regal Arnot Mall.

Does the property have a swimming pool?

Yes, there is an indoor pool and an outdoor heated pool available for guests.

Best Western Plus Horseheads - Elmira Hotel

Average nightly price at Best Western Plus Horseheads - Elmira by month, last 12 months (USD)
Month	Average price
January	US$98
February	US$104
March	US$104
April	US$107
May	US$171
June	US$190
July	US$156
August	US$163
September	US$149
October	US$171
November	US$142
December	US$113

What guests think

At Best Western Plus Horseheads - Elmira, travelers often praise the new-feeling, very clean property, spacious modern rooms, and friendly, accommodating staff, making it a convenient base for visits to Corning, Watkins Glen, and nearby highways.

Several reviews also note recurring facility issues, especially intermittent pool closures, nonworking EV chargers, and confusing or poorly marked access and parking. Cleanliness is praised overall, but housekeeping frequency and attention to detail can be inconsistent. Breakfast is widely available and convenient, though quality and variety vary from good to underwhelming, and there is no on-site restaurant or bar. Expect a modern, value-focused stay with a few operational rough edges.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the new facilities and ample, well-lit parking, but there are recurring complaints about the pool being closed at times and the on-site EV chargers not working. Access and parking layout/signage can be confusing.

Related guest reviews

6

kurt

17 Nov 2025

·

Stayed 1 night

Our stay was good. Little noisy at night. The pool being out of service was a big let down. I'm really getting sick of this happening over and over again.

10

Kristen

6 Oct 2025

·

Stayed 6 nights

Clean, large rooms. Staff was nice and accommodating. Breakfast was fantastic! Fitness room was small but equipped perfectly.

8

Chris

12 Jan 2026

·

Stayed 1 night

EV chargers were not working!!

8

Minyong

29 Apr 2025

·

Stayed 1 night

Very clean hotel. Hope the on site EV chargers can work.

6

Uri

29 Sept 2024

·

Stayed 3 nights

They advertise electric car chargers, while they know the two chargers they have are not, and never were operational, nor do they have any plans of fixing them (based on the hotel personnel). Also, the hotel is terribly noisy, to the point it is hard to fall asleep.

8

David B

13 Oct 2025

·

Stayed 2 nights

Hard to figure out how to get to the parking lot.

6

Tasha

21 Sept 2025

·

Stayed 2 nights

Booked this particular hotel for the indoor pool and was not told it was out of order until check in.

10

Melissa

4 Sept 2024

·

Stayed 2 nights

Excellent staff and the room and whole facility was comfortable. The breakfast had a nice variety and the pool was very clean.

10

Katherine

11 Dec 2023

·

Stayed 1 night

This BWP was incredibly clean, the staff was kind, and had an easy checkin and check out process. Overall, very good place to stay. The one thing I didn’t love about it was the hard-to-navigate parking lot that had more than a few potholes.

8

Shelby

7 Jan 2024

·

Stayed 1 night

The staff here were very friendly. It’s a brand new hotel and our room was very clean. The hotel was very quiet and the heat was turned off to the pool when we arrived, so we weren’t able to swim. Other than that, it was a great stay. We were there for a quick overnighter passing through Horseheads.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests find the hotel and rooms very clean with a new feel. However, multiple reviews cite inconsistent housekeeping, missed cleaning, and occasional dirty linens or bathrooms.

Related guest reviews

8

winifred

3 May 2024

·

Stayed 1 night

Exceptional cleanliness

6

Kelly

30 May 2025

·

Stayed 4 nights

This property had no restaurant or lounge, the breakfast had no cooked eggs and was very lacking. Requested the room be made up each day and they made the bed and put in new towels but that was it. They did not clean at all (splash from rinsing coffee down the bathroom sink in the morning was still there when we returned in the evening). No vacuuming or washing. When waiting for elevator, bin of clean towels was covered with dirty linens with no barrier between. Very disappointing Nowhere to eat or get a drink.

8

Amir

16 Jul 2024

·

Stayed 2 nights

I recently stayed here. The Bedsheets and room were not clean prior to check in. Had lots of hair and stain spots on bed sheets and pillow cover. But when informed the front desk , they were quick to act on and change the room. Otherwise good stay.

2

Marissa

29 Aug 2025

·

Stayed 4 nights

I stayed for 4 nights and the staff did not come clean my room even once. Trash was overflowinf, no replacement of toiletries... dirty towels were not replaced. For the amount they charge, they ought to do better. The elevators ranked of weed and the crowd gets pretty sketchy around the hotel at night

10

SungHee

9 Jun 2025

·

Stayed 1 night

Excellent location, attractive price, clean room, friendly staff, no reason not to come back.

4

Melissa

4 Aug 2025

·

Stayed 1 night

We had to move rooms twice. Found a bag of dirty clothes and candy wrappers/candy on the carpet in the first room. Moved to another room and found leftover food in the fridge. The front desk staff person was very nice and apologetic. She said there were recent staffing changes and a new housekeeping staff. Hopefully it will improve if they become better trained. The appearance inside the hotel was nice and the breakfast was good.

10

Nadeem

17 Apr 2025

·

Stayed 2 nights

Very clean facility

8

April Jean

9 Oct 2025

·

Stayed 4 nights

Spacious room but house keeping only cleans every third day.

6

Genevieve

14 Apr 2025

·

Stayed 1 night

The bedding had stains and bad ones. The shower was filthy

4

Manjit singh

21 Sept 2023

·

Stayed 1 night

Be aware, as per my experience these guys do not change their bedsheets after every guest. I found lot of hair in my bed as soon I checked in the room. Apparently they gave me same bed sheets the last guest slept in. Upon complaining they gave me another room. But in new room, a close inspection of bed still gave me signs of unchanged bed sheets.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and spacious, with many finding them comfortable. Common drawbacks include highway or inter-room noise, very firm beds or unsupportive pillows, and occasional maintenance issues like broken blinds or low shower pressure; Wi‑Fi reliability is also mixed.

Related guest reviews

6

Darlene

6 Jul 2025

·

Stayed 1 night

Housekeeping came banging on the door at 9 am to see if we were gone. When we answered and said we were not, they proceeded to vacuum right outside our room and yell to each other down the hall. They returned again at 10:45 banging on the door. Checkout is 11 am. In addition..I have NEVER had worse pillows in a hotel! Flat and lumpy-awful!

10

Dawn

27 Sept 2023

·

Stayed 2 nights

The only negative I can say is there was a lot of road noise from the highway.

10

Jennifer

5 Oct 2025

·

Stayed 1 night

Booked a room here when running the Wegmans half marathon. It was only 17 minute drive to the finish line, which is also where the buses pick you up in the morning, so it was a perfect location. Was very pleased with the cleanliness of the property. Floors, furniture, bedding, and towels were all new and modern. Room was spacious with high ceilings and good climate control in the room. Breakfast in the morning was enjoyed by our kids (we didn’t eat before the race but the kids did). Staff was kind enough to let us check out late at 12 noon so that we had time to shower after the race. Would highly recommend this property.

8

Philip

8 Aug 2025

·

Stayed 1 night

We had a great stay. The only thing was the blinds in our bedroom is broken.

8

Lynn

15 Sept 2025

·

Stayed 1 night

The property itself was very nice, although the pool was closed for repairs. Breakfast was so good! The hotel is by I 86, so there’s noise. And the surrounding area is a closed restaurant and empty parking lot. Someone in an adjacent room had their tv on all night (not the fault of the hotel), but we could hear it.

8

Mi-sang

6 Dec 2025

·

Stayed 1 night

a pleasant spacious room

4

Lori

13 Sept 2025

·

Stayed 1 night

Very thin walls could hear everything going on in all surrounding rooms including upstairs.

8

Van

14 Oct 2024

·

Stayed 1 night

Good spacious hotel room, good complimentary breakfast and the price is reasonable. The bed was too firm and uncomfortable

10

Lee

8 Sept 2023

·

Stayed 4 nights

The Hotel was very clean with a friendly staff, and convenient to areas we were interested in seeing,!They also had many choices for breakfast that was included. The downfall was the internet connection wasn’t very reliable, and our last morning there they didn’t have the breakfast available and the reason was because we were the only guest. I can understand them not wanting to cook eggs and sausage or bacon. But I feel we could have been offered a muffin or cereal.

8

Gerald

25 Apr 2025

·

Stayed 2 nights

It was a nice room just wish the shower had better pressure it was hot and that was good room very nice and lots of space lobby was nice wanted 1st floor but didn’t have any available

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Service

Staff are frequently described as friendly, attentive, and accommodating, with several instances of going above and beyond. Some guests experienced slow or inexperienced check-in, language barriers, or delayed responses to requests.

Related guest reviews

10

Ann

4 Oct 2024

·

Stayed 1 night

I wanted to thank Freddy and Krista who were a great help when I left my IPad there. Both of them went to great lengths to make sure I got it back. Ann Chimera

10

Christopher

2 Jun 2025

·

Stayed 3 nights

check in to check out was very smooth and easy. everyone was very helpful

2

Marissa

29 Aug 2025

·

Stayed 4 nights

I stayed for 4 nights and the staff did not come clean my room even once. Trash was overflowinf, no replacement of toiletries... dirty towels were not replaced. For the amount they charge, they ought to do better. The elevators ranked of weed and the crowd gets pretty sketchy around the hotel at night

4

Larisa

20 Oct 2023

·

Stayed 1 night

Fire Alarm went off at 3 am(only in our room). After an hour of the fire department visiting, and apologies we lost our entire night. The next morning, the desk attendant apologized and told us they would credit us. They asked us to reach out to Expedia so they could do so. We did, Expedia reports that the manger would not support this.

10

Thelma

10 Oct 2023

·

Stayed 2 nights

Hotel was very clean and front desk service was wonderful. We dealt with the same front desk staff the entire weekend and he was friendly and helpful - giving us great advice as it was our first trip to the area.

10

David

8 Mar 2025

·

Stayed 1 night

Excellent very helpful staff and very clean

10

robert

23 Sept 2024

·

Stayed 1 night

The management team was excellent. Initially had a problem with noise, but it was handled immediately and efficently.

10

Christopher Newton

13 Oct 2025

·

Stayed 3 nights

Parking was easy, breakfast was lovely, and staff was very attentive. Freddy at the front desk was great!

8

Debbie

3 Sept 2025

·

Stayed 1 night

Reception check in very slow and not experienced,had not raead the special requests made on the reservation. At the end it was okay but she was not helpful or friendly.

8

Anthony

22 Jul 2024

·

Stayed 1 night

When we arrived one of the workers just looked at us and didn’t even acknowledge we were there. He continued to fold laundry.

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AI-generated summary based on recent guest reviews

Location

Conveniently located off the highway for trips to Corning and Watkins Glen. Downsides include tricky or poorly signed access, an unappealing surrounding area for some, limited walkability, and potential highway noise.

Related guest reviews

10

Gerard

4 Mar 2025

·

Stayed 1 night

The property was very nice. The highway noise was very loud inside the room at night.

10

Philip

27 Oct 2025

·

Stayed 1 night

Very nice. Staff was pleasant and friendly. One negative: hard to find entrance to facility. Hidden behind abandon building.

10

JEFFREY

27 Sept 2023

·

Stayed 3 nights

Property was newly opened. It was very clean, modern, well run and reasonably priced. The only problem was the outside signage which made the entrance to the property difficult to find.

10

John

15 Jun 2025

·

Stayed 2 nights

Very clean! Seems brand new! Staff was excellent, and amenities were exactly as advertised. Perfect location for activities in both Corning and Watkins Glen. Highly recommend!

4

Chacka

16 Jul 2025

·

Stayed 3 nights

The area around the hotel looks like an abandoned area. It looks unsafe and unkept. I felt unsafe entering in the evenings. Parking was a challenge due to an unusual amount of work trucks/vans taking up the majority of parking . There was never anyone at the front desk for the 3 nights that I was there. I would’ve canceled the first night, but I was already charged the full amount at check in. Never again would I stay here or recommend.

10

Marlene

7 Oct 2024

·

Stayed 1 night

Everything was great except it is hard to get into the property from the road. As there were other building around that are no longer used, getting to the parking area in front of the hotel is very confusing.

8

Jerry

12 Jun 2025

·

Stayed 3 nights

The property was convenient for highway traveling.

8

Nidia

13 Jul 2025

·

Stayed 3 nights

Good location and close to shopping areas!!!

10

Dinah

4 Sept 2023

·

Stayed 2 nights

Very convenient location to the Corning Museum of Glass and state parks. Newly constructed facility, very clean, everything is brand new. Hope they keep up the maintenance and cleanliness. Daily continental breakfast, very good options, egg, sausages, bacon, fruits, waffles, cereals, bagels, etc… Will definitely stay here again if in the area.

10

Melissa

15 Oct 2023

·

Stayed 1 night

We stayed at this Best Western in Horseheads, NY, which is just a short 30min drive from Watkins Glen State Park. This Best Western is pretty new and everything was super clean, smelled fresh, and overall just made for a great stay. Out room had a microwave and fridge, and was plenty roomy. The staff were friendly and the continental breakfast was simple, yet perfect! Would definitely stay here again!

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AI-generated summary based on recent guest reviews

Dining

Complimentary breakfast is appreciated for convenience and basics like waffles, eggs, and sausage, but quality and variety are inconsistent. There is no on-site restaurant or bar; dining options require a short drive.

Related guest reviews

10

Mridul

10 Jul 2025

·

Stayed 1 night

Renovated or new, ample parking space, nice breakfast. 24 hour tea/coffee

6

Kelly

30 May 2025

·

Stayed 4 nights

This property had no restaurant or lounge, the breakfast had no cooked eggs and was very lacking. Requested the room be made up each day and they made the bed and put in new towels but that was it. They did not clean at all (splash from rinsing coffee down the bathroom sink in the morning was still there when we returned in the evening). No vacuuming or washing. When waiting for elevator, bin of clean towels was covered with dirty linens with no barrier between. Very disappointing Nowhere to eat or get a drink.

6

Val

24 May 2025

·

Stayed 6 nights

it’s a best Western so you get the full corporate vibe. The room was clean, the area around the hotel was clean and it was kept up pretty well. However, if you like breakfast, the breakfast there left a lot to be desired. The eggs were soggy, and the meat (little smokies) appeared to be microwaved. The waffle machine was a plus and the toaster worked well. Difficult to communicate with the staff unless one used Google Translate.

6

JASON

16 Oct 2025

·

Stayed 2 nights

Breakfast is basically frozen food.. not even hard boiled eggs. Unfriendly staff essentially provide no service at all, didn’t even ask how the stay was

6

Daniel

28 May 2025

·

Stayed 2 nights

The breakfast could use some improvement in terms of variety and freshness. Convenient location right off the highway — easy to find and perfect for a quick stop.

10

Mayda

4 Aug 2024

·

Stayed 1 night

The room was very clean and appears refurbished. The morning breakfast had long hours 630 am to 10 am and had a coffee latte mocha selection, juices, waffle maker, bagels, cereals, yogurts, etc. The pool was beautifully lit and well maintained. Very friendly staff at breakfast, pool guy with new warm towels, and front desk friendly

10

Jose

28 Oct 2024

·

Stayed 1 night

Very clean, and with an almost brand new building feeling. Nestled between major highways, once in your room, you cannot hear any traffic noise or even any from the hallways. This hotel can be your convenient stay place when driving thru or visiting major tourist attractions like the Finger Lakes, Glen Watkins, Ithaca, the vineyards or even the gorgeous Letchworth State Park during fall, like we did. The included breakfast was so good that the seating was not enough to accommodate everyone and portable tables and chairs were brought in by the staff. There're some dinning and fast food places at driving distance, but none in building or at walking distance.

10

Ryan

30 Nov 2024

·

Stayed 3 nights

Whoever is in charge of breakfast should understand that hard boiled eggs and gray microwaved turkey sausage doesn’t constitute breakfast’

10

Wallace

30 Nov 2024

·

Stayed 3 nights

This property is brand new, the breakfast selection is enough to get your day started but nothing to write home about. Overall I had a great stay

6

Stacyann

2 Jun 2025

·

Stayed 4 nights

Not much in the immediate area. Hotel was okay, nothing special. Breakfast options disappointing. Pool was a little chilly but otherwise nice. Rooms fairly decent and clean.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $121	2 $106	3 $106	4 $106	5 $106	6 $122	7 $122
8 $106	9 $106	10 $106	11 $106	12 $106	13 $116	14 $115
15 $106	16 $108	17 $110	18 $106	19 $106	20 $114	21 $115
22 $106	23 $106	24 $106	25 $106	26 $106	27 $114	28 $116
29 $108	30 $106

Su	Mo	Tu	We	Th	Fr	Sa
		1 $106	2 $106	3 $116	4 $131	5 $133
6 $115	7 $108	8 $106	9 $108	10 $108	11 $114	12 $115
13 $106	14 $106	15 $108	16 $108	17 $108	18 $116	19 $114
20 $108	21 $108	22 $108	23 $108	24 $108	25 $122	26 $124
27	28	29	30	31

Best Western Plus Horseheads - Elmira

Prices for Best Western Plus Horseheads - Elmira

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Suite, 1 King Bed (With Single Sofabed)

Standard Room, 1 King Bed, Accessible

Standard Room, 2 Queen Beds, Accessible

Suite, 2 Queen Beds, Accessible (With Single Sofabed)

Suite, 2 Queen Beds (With Single Sofabed)

Guest reviews of Best Western Plus Horseheads - Elmira

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Plus Horseheads - Elmira

Prices for upcoming dates