Name: SureStay Hotel by Best Western Morganton
Address: 1100 Burkemont Ave, Morganton, North Carolina, United States of America, Morganton, North Carolina, US
Price range: $78–$119 per night
Rating: 6.8

What guests think

Across recent reviews, SureStay Hotel by Best Western Morganton draws mixed feedback, with many guests appreciating friendly staff, fair prices, and parts of the property that have been renovated, while others report outdated areas and inconsistent experiences.

Breakfast is frequently described as limited or disappointing, with items running out and a small dining area. Recurring issues include smoke or musty odors, HVAC or plumbing troubles, firm or worn beds, and noise from traffic or neighbors. Access is awkward due to the road layout, though the area is convenient to highways and restaurants. Overall, it suits budget travelers who prioritize price over polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Several rooms include in-room jetted tubs; some renovations and occasional construction are noted. Getting in and out of the property can be difficult due to the parking entrance and road layout.

Related guest reviews

8

zebulon

Oct 14, 2023

·

Stayed 1 night

My recent stay here wasn't terrible, it was quiet and fairly decent, within the same area of restaurants and convenience stores, the plumbing fixtures could use an update but we're in functioning order, has good hot water, we got a room with a jacuzzi and overall it was comfortable and safe, air condition worked good, no one bothered us, you're right down the street from a food Lion as well as a few restaurants or convenience stores, they do serve a breakfast but we slept in so I'm not sure about that. There was some streaks on the mirrors and they could have paid attention to detail a bit more on the clean up,I think that would help this place a lot but all in all for a hundred bucks a night you can't beat it for all the things around. I would stay here again for sure.

8

Krissi

Oct 1, 2023

·

Affordable and convenient. I’d say it was well worth the price. Cleaning could be better, but there was no horrid mess. Having a room with a jacuzzi in it was super, especially after a long day of hiking. There could be more breakfast options, but still better than nothing and was reasonable for the price of the rooms. Staff is helpful and professional/informative. Overall it was a good stay. We stayed for 2 nights with last minute reservation and didn’t find any huge issues with anything.

10

Corinne

Aug 2, 2024

·

Stayed 1 night

The room had a jetted tub with plenty of hot water and powerful jets. I had a good night's rest in a bed with a memory foam mattress. Bed and bathroom linens were clean. Everything worked. It was quiet. Most of all, the staff was friendly and helpful. I would definitely consider future stays at this hotel.

4

Valerie

Apr 28, 2025

·

Stayed 1 night

The entrance off road was difficult. Breakfast had a very long line, ran out of coffee. Toilet/sink back up at 3AM, came up thru sink leaving gross stuff. The gurgles continued rest of stay. Topd front desk, and I got a "sorry". Traffic was also loud

2

Lauren

Apr 21, 2025

·

Stayed 1 night

There was undisclosed construction, the air conditioning did not work, and there was mold in the shower

10

Sharon

Sep 2, 2025

·

Stayed 1 night

Overall , I liked the renovations .Much nicer than last year.

8

Arlene

Nov 15, 2023

·

Stayed 2 nights

The hotel is clean and quiet. Breakfast not so hot. Getting in and out of the hotel parking can be difficult at most times.

10

Khailah

Oct 1, 2025

·

Stayed 1 night

This Hotel Was Beautiful I Really Enjoyed The Hot Tub In The Room !! The Room Was Big & Very Clean !!

6

Emmie

Apr 20, 2025

·

The staff was nice. The room was okay. But it was very noisy. Thin walls and loud kids and TVS . The bed was so hard that it hurt to sleep on it. The pillows were so small and thin it was impossible to get comfortable. On a card in the room it describes the breakfast as having all these wonderful things to eat. I went to get my food and there were some white bread a couple muffins cold cereal but no milk. The fridge was empty. I asked for some fresh fruit and he said sorry it’s all gone and we forgot to buy some. There were apples with brown spots on them and bad spots. I ask where the gravy and biscuits were and he said that they had never offered that. But the card in my room said they did as well as a huge selection of pastries and fresh fruit. Worst breakfast I ever saw. We left and went to Cracker Barrel. Oh, they are remodeling. Boxes everywhere. Definitely need some help

8

Joshua

Dec 9, 2022

·

Stayed 1 night

Hard to enter and exit due to location at light.

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Cleanliness

Feedback is inconsistent: some guests found rooms very clean, while others reported dirty bathrooms, stained linens, smoke or musty odors, and carpets needing attention.

Related guest reviews

4

Chris

Oct 14, 2023

·

Stayed 1 night

The hallway was dirty. The comode didnt flush that well. Sheets gave me a rash and the shower/ bathtub was nasty looking I wish i took pitchers

8

Ana

Aug 4, 2025

·

Stayed 1 night

Good costumer service, nice place but they have a lack of cleanliness

2

Lauren

Apr 21, 2025

·

Stayed 1 night

There was undisclosed construction, the air conditioning did not work, and there was mold in the shower

10

Justin

Dec 5, 2025

·

Stayed 3 nights

The room was fresh and clean and best stay i have had in awhile

8

Cara

Jul 19, 2024

·

Stayed 1 night

This hotel is a little old but in decent condition. No overtly bad problems noted. The carpet didn’t feel the cleanest. The walls in the shower had a couple spots of dirt on them. Very close to interstate which can be good but noisy at night- I needed white noise to sleep. Overall good for the price point. Mattress quite firm, not the most comfy but I slept alright. When it says 2 beds, they mean full sized, NOT queen

4

Megan

Oct 24, 2023

·

Stayed 1 night

My biggest complaint is that my room was very noisy. I could hear whoever was above me walking around and their water running anytime they turned it on. There was a lot of street noise because it is close to the highway, and there was noise coming from the hallway. Sheets were stained, and the shower was not completely clean. Front desk staff was very nice for check in and out.

6

James

Mar 14, 2023

·

Stayed 2 nights

The staff did their jobs. The room had stains on the comforter and the shower curtain had stuff growing on it.

2

George

Oct 24, 2023

·

Filthy. The shower, bathroom mirror, and toilet, all filthy. The towels had brown stains on them and I brought them down to be replaced and they REFUSED to give me a new washcloth. I couldn't believe it. I don't think they employee cleaning staff as I saw the night desk clerk cleaning rooms. Spend an extra $20 and go somewhere else.

2

Raven

Aug 4, 2025

·

Stayed 4 nights

Unfortunately, our stay was less than satisfactory. The room was dirty and smelled like smoke. The breakfast options were very poor. When we stayed here the last time it wasn’t that bad but now it has a lot of issues. The hotel most definitely needs work done, painting and a deep cleaning.

2

Kerenna

Oct 30, 2023

·

Stayed 2 nights

The room was dirty the bathroom was dirty looked like it had not been cleaned in weeks and the toilet wouldn’t flush towels were dirty the refrigerator was dirty.

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Rooms

Room quality varies: some enjoyed comfortable beds, spacious layouts, and updates, but others cited firm or worn mattresses, weak or unreliable A/C, dated fixtures, and notable noise from neighbors or the highway.

Related guest reviews

10

Corinne

Aug 2, 2024

·

Stayed 1 night

The room had a jetted tub with plenty of hot water and powerful jets. I had a good night's rest in a bed with a memory foam mattress. Bed and bathroom linens were clean. Everything worked. It was quiet. Most of all, the staff was friendly and helpful. I would definitely consider future stays at this hotel.

6

Keith

Oct 6, 2023

·

Stayed 4 nights

Had a supposedly non-smoking room but it smelt like smoke the minute I walked in. The curtains were about to fall down (rod pulling out wall), microwave squealed, and refrigerator leaked. Hotel had a weird smell when you first entered the building.

6

Ashleigh M

Jan 11, 2026

·

Stayed 1 night

Door didnt want to open or close well. Shower was very complicated to figure out. Breakfast didnt really have options. A/c in the room worked when it felt like it. Beds were in 2 different rooms but only one tv.

4

Daniel

Jun 2, 2023

·

Stayed 1 night

Our room was not clean There was a rubber glove on the floor in the bathroom and the carpet was dirty and the room smelled musty. The bed needs a new mattress. Both my wife and I rolled to the center of a king mattress when we laid down, not very comfortable.

8

Cara

Jul 19, 2024

·

Stayed 1 night

This hotel is a little old but in decent condition. No overtly bad problems noted. The carpet didn’t feel the cleanest. The walls in the shower had a couple spots of dirt on them. Very close to interstate which can be good but noisy at night- I needed white noise to sleep. Overall good for the price point. Mattress quite firm, not the most comfy but I slept alright. When it says 2 beds, they mean full sized, NOT queen

4

Megan

Oct 24, 2023

·

Stayed 1 night

My biggest complaint is that my room was very noisy. I could hear whoever was above me walking around and their water running anytime they turned it on. There was a lot of street noise because it is close to the highway, and there was noise coming from the hallway. Sheets were stained, and the shower was not completely clean. Front desk staff was very nice for check in and out.

6

Daniel

Aug 27, 2024

·

Stayed 1 night

Bed was too firm for my liking but the room was clean. Okay for an overnight stay.

6

Kathy

Oct 24, 2025

·

Stayed 2 nights

Room clean, staff was very nice, breakfast wasn’t that great and the breakfast area was very small. Air conditioning was not very good.

6

Emmie

Apr 20, 2025

·

The staff was nice. The room was okay. But it was very noisy. Thin walls and loud kids and TVS . The bed was so hard that it hurt to sleep on it. The pillows were so small and thin it was impossible to get comfortable. On a card in the room it describes the breakfast as having all these wonderful things to eat. I went to get my food and there were some white bread a couple muffins cold cereal but no milk. The fridge was empty. I asked for some fresh fruit and he said sorry it’s all gone and we forgot to buy some. There were apples with brown spots on them and bad spots. I ask where the gravy and biscuits were and he said that they had never offered that. But the card in my room said they did as well as a huge selection of pastries and fresh fruit. Worst breakfast I ever saw. We left and went to Cracker Barrel. Oh, they are remodeling. Boxes everywhere. Definitely need some help

6

Coleen

Aug 13, 2025

·

Stayed 3 nights

This hotel was an interesting juxtaposition between old and new. It clearly needs updating. State of the art TV and comfortable bed. At one time there must have been a chair in the corner and now a gaping hole. Great coffee yet the breakfast was inedible. Poor offerings and clearly the workers staying at the hotel ate it all very early. We only drank coffee due to lack of hot food. Accommodating front desk staff. Antiquated shower head and tub was losing finish. Dripping faucet in shower. Would not choose this hotel again.

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Service

Many mention friendly, helpful staff and easy check-in, though there are also complaints about rudeness, accusations about smoking, overbooking or closures without notice, and poor communication.

Related guest reviews

10

Corinne

Aug 2, 2024

·

Stayed 1 night

The room had a jetted tub with plenty of hot water and powerful jets. I had a good night's rest in a bed with a memory foam mattress. Bed and bathroom linens were clean. Everything worked. It was quiet. Most of all, the staff was friendly and helpful. I would definitely consider future stays at this hotel.

4

Jennifer

Apr 27, 2023

·

Stayed 7 nights

Man at the desk was rude on several occasions, at check in and check out. The bathroom was dirty. Dust on the sink and toothpaste spots on the mirror. I cleaned it up myself because I didn’t want to interact with him at all. He didn’t want to give me a receipt at check out, told me he would email it. Still nothing a week later. I don’t trust that he won’t try to charge me for something extra even though I took out my own trash and cleaned the room myself! This was one of the most horrible experiences I’ve had staying at a hotel. Oh, I almost forgot to mention that you cannot bring your breakfast back to the room. You have to eat in the lobby. I will not be back.

8

Merva

May 20, 2025

·

Stayed 1 night

Staff was great

10

Chrystal

Oct 15, 2024

·

Stayed 1 night

Friendly and helpful staff. Room was clean and comfortable

10

Claude

Jul 2, 2024

·

Stayed 1 night

Great front desk!!!

2

Lacie

Jul 28, 2024

·

Stayed 1 night

I had booked a room and already paid for it. When I showed up to check in they told me they had overbooked and didn't accept my payment so they didn't have a room for me. No notification, no offer of any kind, no sorry, no nothing. Just that I needed to contact Expedia for a refund. A refund because i had already paid for my room and was told there's another hotel up the road, ONLY because i asked what I'm supposed to do now. I travel a lot and have never had this happen and to be handled with so little care or even a notification BEFORE I arrived at the hotel. Awful.

6

Kathy

Oct 24, 2025

·

Stayed 2 nights

Room clean, staff was very nice, breakfast wasn’t that great and the breakfast area was very small. Air conditioning was not very good.

8

Kenneth

Jun 9, 2024

·

Stayed 2 nights

Had a few issues that were promptly resolved, good stay

2

JAMES

Sep 29, 2024

·

Stayed 1 night

They did NOT have any power OR water when I got there. They had certainly not let people know that fact. I did not stay after driving for 3 hours. I finally found another hotel and got into a room now, at 3:30 A.M. I've never been more disappointed. I should not be held accountable to pay for this booking when I did not stay there. The managers told me they were only open for people with extreme situations, like there home had been destroyed.

10

Brittany Kay

Sep 18, 2024

·

Stayed 1 night

Very easy check in, nice room, safe neighborhood, no problems

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Location

Convenient to the interstate, restaurants, and stores, but several guests found the entrance and exit awkward and noted road noise; a few disliked nearby surroundings or views.

Related guest reviews

8

Marshall H

Oct 23, 2023

·

Stayed 1 night

Clean, comfortable, convenient, limited breakfast,quiet, easy check-in, courteous staff. Very good value for the price.

4

Valerie

Apr 28, 2025

·

Stayed 1 night

The entrance off road was difficult. Breakfast had a very long line, ran out of coffee. Toilet/sink back up at 3AM, came up thru sink leaving gross stuff. The gurgles continued rest of stay. Topd front desk, and I got a "sorry". Traffic was also loud

10

Tammy

Aug 21, 2023

·

Stayed 2 nights

I liked location of family and restaurants. The only thing was our carpet. Just needee vacuumed

10

Tammy

Aug 20, 2023

·

Good location for family and good places to eat. Quiet area

8

Cara

Jul 19, 2024

·

Stayed 1 night

This hotel is a little old but in decent condition. No overtly bad problems noted. The carpet didn’t feel the cleanest. The walls in the shower had a couple spots of dirt on them. Very close to interstate which can be good but noisy at night- I needed white noise to sleep. Overall good for the price point. Mattress quite firm, not the most comfy but I slept alright. When it says 2 beds, they mean full sized, NOT queen

8

Michelle

Jun 10, 2024

·

Stayed 3 nights

location

8

Arlene

Nov 15, 2023

·

Stayed 2 nights

The hotel is clean and quiet. Breakfast not so hot. Getting in and out of the hotel parking can be difficult at most times.

6

Anjanette

Jul 13, 2025

·

Stayed 1 night

Hotel was fine. But would definitely recommend the hotel finding a new location away from a trailer park. Our view was directly into someone’s backyard.

6

Stephanus Van der

Oct 31, 2023

·

Stayed 1 night

Surrounding area of hotel wasn't too pleasant. Also, the continental breakfast wasn't very appealing so we ate out. Doubtful we would stay here again because the price was not very good for what we got.

8

Joshua

Dec 9, 2022

·

Stayed 1 night

Hard to enter and exit due to location at light.

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Dining

Breakfast is frequently limited or poorly stocked, with items running out and a cramped area; many reviews suggest improvements.

Related guest reviews

6

Pramod

Jun 20, 2025

·

Stayed 1 night

good clean basic hotel . very small breakfast spread

8

Nathan

Jul 17, 2023

·

Stayed 1 night

This hotel was a pleasant surprise for the price. The employees were kind and helpful. The room was comfortable for our one night stay. I wouldn't count on a variety for breakfast as it seemed to be just 2 cereal choices, bread for toast and a waffle maker, but for the price, I can't complain. Overall, I would stay again for the price.

4

Valerie

Apr 28, 2025

·

Stayed 1 night

The entrance off road was difficult. Breakfast had a very long line, ran out of coffee. Toilet/sink back up at 3AM, came up thru sink leaving gross stuff. The gurgles continued rest of stay. Topd front desk, and I got a "sorry". Traffic was also loud

6

Ashleigh M

Jan 11, 2026

·

Stayed 1 night

Door didnt want to open or close well. Shower was very complicated to figure out. Breakfast didnt really have options. A/c in the room worked when it felt like it. Beds were in 2 different rooms but only one tv.

6

Kathy

Oct 24, 2025

·

Stayed 2 nights

Room clean, staff was very nice, breakfast wasn’t that great and the breakfast area was very small. Air conditioning was not very good.

6

David

Oct 2, 2024

·

Stayed 1 night

Cleanliness was just OK. No coffee available at breakfast due to the coffee maker being out of service.

6

Emmie

Apr 20, 2025

·

The staff was nice. The room was okay. But it was very noisy. Thin walls and loud kids and TVS . The bed was so hard that it hurt to sleep on it. The pillows were so small and thin it was impossible to get comfortable. On a card in the room it describes the breakfast as having all these wonderful things to eat. I went to get my food and there were some white bread a couple muffins cold cereal but no milk. The fridge was empty. I asked for some fresh fruit and he said sorry it’s all gone and we forgot to buy some. There were apples with brown spots on them and bad spots. I ask where the gravy and biscuits were and he said that they had never offered that. But the card in my room said they did as well as a huge selection of pastries and fresh fruit. Worst breakfast I ever saw. We left and went to Cracker Barrel. Oh, they are remodeling. Boxes everywhere. Definitely need some help

8

Chris

Jul 21, 2023

·

Stayed 1 night

Very nice and clean for an older hotel. I like the rules and security procedures, it will help keep the rif raf away. Management seriously needs to improve the breakfast. Two yogurts in the fridge, no waffle batter, one muffin, no bagels or English muffins.

2

Raven

Aug 4, 2025

·

Stayed 4 nights

Unfortunately, our stay was less than satisfactory. The room was dirty and smelled like smoke. The breakfast options were very poor. When we stayed here the last time it wasn’t that bad but now it has a lot of issues. The hotel most definitely needs work done, painting and a deep cleaning.

6

Coleen

Aug 13, 2025

·

Stayed 3 nights

This hotel was an interesting juxtaposition between old and new. It clearly needs updating. State of the art TV and comfortable bed. At one time there must have been a chair in the corner and now a gaping hole. Great coffee yet the breakfast was inedible. Poor offerings and clearly the workers staying at the hotel ate it all very early. We only drank coffee due to lack of hot food. Accommodating front desk staff. Antiquated shower head and tub was losing finish. Dripping faucet in shower. Would not choose this hotel again.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$79
February	$80
March	$87
April	$79
May	$80
June	$79
July	$85
August	$77
September	$105
October	$108
November	$97
December	$81

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $92	18 $91	19 $89
20 $79	21 $92	22 $89	23 $92	24 $78	25 $97	26 $100
27 $80	28 $94	29 $94	30 $97

Su	Mo	Tu	We	Th	Fr	Sa
				1 $100	2 $105	3 $108
4 $80	5 $95	6 $98	7 $100	8 $101	9 $118	10 $93
11 $85	12 $92	13 $92	14 $95	15 $89	16 $111	17 $119
18 $94	19 $94	20 $94	21 $85	22 $84	23 $105	24 $98
25 $95	26 $92	27 $94	28 $95	29 $94	30 $92	31 $90

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 2 Double Beds, Refrigerator & Microwave

Suite, 1 King Bed, Jetted Tub

Suite, Multiple Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Guest reviews

Pleasant

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about SureStay Hotel by Best Western Morganton

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