Name: Crystal Inn
Address: 2015 Texas 73, Port Arthur, Texas, United States of America, Port Arthur, Texas, US
Price range: US$66–US$86 per night
Rating: 7.8

What guests think

At Crystal Inn, reviews describe a budget-friendly, mostly quiet stay with decent comfort and helpful front-desk staff, balanced by recurring complaints about sparse breakfast, periodic elevator outages, and maintenance issues like faulty TVs, plumbing, and odors.

Cleanliness is mixed: many rooms are tidy, yet several guests report stained linens, musty smells or mold, and inconsistent housekeeping or resupply. Location suits drivers and work trips, close to highways and industry, but there is little within walking distance. Expect basic, affordable lodging with variable upkeep and service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities show wear, with repeated reports of the elevator being out of service or limited to certain floors; some guests also noted broken laundry machines and other maintenance gaps.

Related guest reviews

4

stephanie

7 Dec 2024

·

Stayed 2 nights

Thr overwhelming stench of fabulouso, cleaners or pine sol. Did not make me think it was clean but sick. Perhaps they were covering up something. Also the tub leeked so bad it kept us up andcwe asked for another room and they said mo. Tv had box that obviously had been gluded to wall and fel, causing us to have no TV. However I will say everything was within driving distance, good food and easy acesss to Rim state park.

2

khalid

12 Sept 2025

·

Stayed 2 nights

The room assigned to us does not have working key, the technician took 3 hours for opening the door for us, the toilet was not working, room was not clean-sheets and pillow needs to be changed, elevator was not working-we made 6 trips from 3rd floor to the cashier for help, there was not breakfast served in the morning-just a kettle with cold coffee.

8

April LaTrice

3 Nov 2025

·

Stayed 1 night

Parking was easy and secure, I had to change rooms after arrival due to TV not working properly. Both rooms were completely clean, however, the first room smelled so much fresher than the second room, I had to move into. Smelled a substantial amount of Marijuana in hallways. Breakfasts was very scarce, but overall I slept good, and will return. I am a returning customer.

4

mario

9 Jun 2025

·

Stayed 4 nights

For the price we paid breakfast should be better than just cereal and waffles, elevator wouldn't work, has a stale smell, washer and dryer wouldn't work,

8

Lori

25 Jan 2025

·

Stayed 1 night

Room was ok, shower had hair on the walls, tub faucet lightly ran constantly, only ice machine was on first floor in breakfast area, bed was uncomfortable, overall acceptable stay.

6

Bobby

1 Oct 2024

·

Stayed 2 nights

This was my 4th stay at this Hotel. Last stay, it was called 3 Rivers INN. The location is good. The staff was Friendly and Helpful. I was not expressed with the Continental Breakfast, very few options. The Elevator only went to the 2nd floor and had to take the stairs to the 3rd floor. Which was ok. I Didit mind that.

6

Karen R.

30 Nov 2024

·

Stayed 1 night

Every time I stay at this hotel, seems like there is a decline in services/amenities. The free breakfast is a joke, the outside flashing red lights are very distracting and make it hard to fall asleep. The workout room is gone. The lobby furniture was removed...the water for the shower takes way to long to get hot enough to take the shower, wasting way too much water! While the price is reasonable, and repairs to damage caused by hurricane Harvey appear to be completed, the overall atmosphere of the place is not what it was when it first opened.

8

Clayton

14 Sept 2025

·

Stayed 1 night

It was okay had to use the stairs elevator was out

8

ERICA

15 Dec 2025

·

Stayed 1 night

It was cool but elevator was not working

8

Martin

16 Oct 2023

·

Stayed 2 nights

I stay at the Crystal Inn during my fishing trips to Keith Lake. It meets all my needs. A clean room, cold A/C, and something to eat in the morning. The staff are friendly and the room rates are reasonable. Also there is decent parking for my boat.

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Cleanliness

Feedback is inconsistent: many guests found rooms clean, but multiple reviews cite stained or musty linens, mold, and housekeeping that misses restocking or skips cleaning.

Related guest reviews

2

Geraldine M

7 Sept 2025

·

Stayed 2 nights

This was an awful experience! The closet had water damage with mold in it. In the bathroom water was coming from under the floor into the hallway and the toilet ran all night. Also ,the refrigerator leaked and ruined my food. The old adage ,”You get what you pay for!” I have truly learned my lesson

10

Cedric

22 Nov 2025

·

Stayed 1 night

Yes good and clean great staff

2

ARMANDO

27 Jul 2023

·

Stayed 4 nights

The property it shelf does not look bad. The facility is in good condition at least the part that in not under construction. However, the HOUSE KEEPING is awful. During my stay, the room was never cleaned not even the bed was made. Had no soap to wash hands, and NO Towels. Bedding was dirty. I asked to have it clean the next day and it did not happen. Trash can was not emptied daily. Room was left dirty, housekeeping did not even bother to pick up a death roach that was death on the floor.

6

William

11 Jul 2023

·

Stayed 1 night

The hotel was fine except for the cleanliness and the bottom floor being under construction. There was mold in the bathroom above the tub and door frame. It was so bad above the door frame that it was running down the wall. It was clear they do not clean the walls or try to kill the mold. The a/c was off in the room when I arrived. Leaving it on would help alleviate the mold problem. I will not stay here again.

10

Eblin

14 Mar 2025

·

Stayed 3 nights

Rooms super clean, amazing service from cleaning ladies very very nice. I enjoyed my stay a lot!

10

Isbel

17 Dec 2024

·

Stayed 1 night

Clean

4

Gabriel

7 Oct 2024

·

Stayed 1 night

towel cleanliness and linen were all stained.

8

Ricky

27 Jun 2025

·

Stayed 5 nights

Missing breakfast options. Everything else was great. Great housekeeping services. Very clean

2

Judy

4 Aug 2025

·

Stayed 4 nights

Place is filthy. Even when we told the lady at the front desk that the floors needed to be cleaned, she sat there and did nothing. By the next morning, it had still not been cleaned.We found hair on our towel, and the room had an awful swampy smell.

8

Joseph

14 May 2023

·

Stayed 1 night

Over all it looked clean but once in there you can see scud marks on the floor and dust and dirt. The sweeping was not dinner properly..

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AI-generated summary based on recent guest reviews

Rooms

Rooms are basic and generally adequate for short stays, with comfortable beds and strong A/C reported by some. However, recurring issues include malfunctioning TVs or plumbing, small layouts, humidity or odors, occasional noise, and mixed Wi-Fi quality.

Related guest reviews

8

Charles

5 Sept 2025

·

Stayed 3 nights

The front-desk staff are incredibly helpful and friendly. The housekeeping service is daily but they tend to miss a-lot with regards to cleaning the bathrooms and they do not resupply the bathrooms daily either. I bring my own towels to hotels and had to track them down through the Mgmt three separate times in two weeks and failed to get them prior to checking out the last week. they do offer breakfast but I never tried it. The tv have cable but you do not have access to the streaming services on them (if your room has a smart tv) and the wiring is hanging out from underneath the tvs on the walls. The rooms are ok but definitely "dated" two of the three beds I had were relatively comfortable and it is very quiet throughout the nights there. The AC is AMAZING for each room and will freeze you out if that's what you like. I will stay here when in the area for certain but I will not bring expensive "bath sheets" unless they're colored to avoid losing them to housekeeping again.

6

Stephen

1 Aug 2025

·

Stayed 1 night

WiFi is not good.

4

Randall

2 May 2025

·

Stayed 1 night

Very lame breakfast. AC was VERY loud.

4

Tuyen

1 Sept 2025

·

Stayed 2 nights

The room is small and strong bleach smell.

6

Otto

22 Feb 2025

·

Stayed 4 nights

TV was not working and there was no toilet paper.

2

Juanita

22 Jun 2025

·

Stayed 2 nights

Room was humid, it smelled like mold, cigarette, all night you can hear people.

8

Lori

25 Jan 2025

·

Stayed 1 night

Room was ok, shower had hair on the walls, tub faucet lightly ran constantly, only ice machine was on first floor in breakfast area, bed was uncomfortable, overall acceptable stay.

6

Alfonso

27 May 2025

·

Stayed 1 night

The motel was ok it served its purpose and seems to be used by traveling workers. The only thing I found wrong was television wasn’t working

6

Jerry

3 Jan 2025

·

Stayed 1 night

It is clean and fairly quiet. Amenities are very limited. The wifi is excellent however.

6

Jerry

9 Jan 2025

·

Stayed 2 nights

The rooms were ok. The bed was quite comfortable and the heat worked great. Very limited on tv channels.

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AI-generated summary based on recent guest reviews

Service

Service is mixed: numerous guests praise friendly, accommodating staff, while others describe rude or unhelpful management, difficulties with refunds or policy issues, and uneven responsiveness.

Related guest reviews

10

Antonio

3 Dec 2023

·

Stayed 1 night

Great experience. Check in and check out was smooth. Anything I needed, I was able to be assisted right away. Room was clean

2

Gary

23 Jul 2025

·

Stayed 4 nights

The job got canceled had to leave Saturday 7/19 had the rm till 7/24 tried getting a refund but wouldn't give one Expedia try contact them several time not good people

8

Amy

1 Oct 2023

·

Stayed 1 night

Check in was quick, room all we needed to shower and sleep. Staff was friendly and hotel and room were clean. Reasonable price.

6

Huong

25 Oct 2025

·

Stayed 1 night

Staff was not very kind. First room had plumbing issues.

8

Joshua

6 Aug 2024

·

Stayed 1 night

I stayed here 2 nights and had no problems. The staff was nice and friendly as well.

4

elizabeth

14 Apr 2024

·

Stayed 1 night

Front desk was unnecessarily difficult and condescending which resolved when my husband came in. Then asked for “extra” personal information “to make sure” the reservation belonged to us—which it did but was not prepaid. Room and facilities were clean.

4

Teresa

25 Sept 2025

·

Stayed 1 night

Customer service was not friendly

2

Andrea

6 Jul 2025

·

Stayed 3 nights

This stay was very bad. I have an emotional support service dog with papers, and i showed them the law where i am not suppose to be charged for a support dog and i have the paperwork to back it up. They also have a copy of the papers. We got to motel and the tv was broke, shower chair broke, bed broke. Did fix tv but still had partial line in it. Never fixed the bed, charged me for having my emotional support service dog with me, which they said that didnt count for a service dog, because she is an emotional support service dog, never did housekeeping the 4 days i was there. I requested for them to fix the bed after the first night and they didnt. The owner is the one that said i had to be charged. So I am very upset about this stay. I will not be staying here again!!!

10

Tessa

24 Nov 2023

·

Stayed 2 nights

Clean and newly renovated, safe and good price. Staff very friendly and attentive.

10

Cindy

22 Mar 2025

·

Stayed 1 night

Very friendly and helpful staff. The rooms are extremely clean the bed's and pillows are super soft.

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Location

Convenient for drivers and work sites near the highway and industrial areas, and often quiet. Several note limited options within walking distance.

Related guest reviews

8

Robbie

18 Feb 2024

·

Stayed 1 night

Great place close to work

8

Gage

30 Nov 2024

·

Stayed 2 nights

It’s kind of off by it’s self which is what I liked had an overall good experience.

10

Charles

16 Jul 2023

·

Stayed 2 nights

Easy reach

10

Monique

28 Jul 2024

·

Stayed 1 night

Safe property. Clean and quiet area. Close to store and highway. Good customer service.

10

ANNA

26 Apr 2025

·

Stayed 1 night

Quiet

10

Laketha

23 Oct 2024

·

Stayed 2 nights

Close to Sabine Pass, clean rooms and quiet.

10

Kimberly

19 Jun 2023

·

Stayed 1 night

Beautiful location

10

Monique

24 Jul 2024

·

Stayed 1 night

Good location, safe clean rooms, laundry room on site. Great customer service! Would recommend this property.

8

Jerry

30 Dec 2024

·

Stayed 1 night

It is convenient and handy. It is clean and quiet however there is nothing within walking distance. Clean with good wifi.

8

Martin

16 Oct 2023

·

Stayed 2 nights

I stay at the Crystal Inn during my fishing trips to Keith Lake. It meets all my needs. A clean room, cold A/C, and something to eat in the morning. The staff are friendly and the room rates are reasonable. Also there is decent parking for my boat.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is very limited and often not replenished, with reports of only waffles and cereal, scarce coffee, or no service on some mornings. A few guests were satisfied, but most advise not relying on it.

Related guest reviews

4

Cindy

27 Apr 2023

·

Stayed 2 nights

Staff was decently friendly. Sink/tub were old and scratched, and tub didn't drain well, drained very slowly. Breakfast was literally diabetic nightmare... no eggs/bacon etc, it was sugary cereal, and individually unwrapped swiss rolls in a display case. Not even kidding. That said, it was not terribly expensive, bed was comfy, A/C worked, internet connection was decent. Would prob stay there again but would definitely look for another option first. And definitely not count on breakfast.

6

Martin

4 Oct 2025

·

Stayed 2 nights

The breakfast was terrible or what I should say is there was no breakfast. By 6:30am everything was gone and not refreshed.

2

khalid

12 Sept 2025

·

Stayed 2 nights

The room assigned to us does not have working key, the technician took 3 hours for opening the door for us, the toilet was not working, room was not clean-sheets and pillow needs to be changed, elevator was not working-we made 6 trips from 3rd floor to the cashier for help, there was not breakfast served in the morning-just a kettle with cold coffee.

8

Buffie

15 Apr 2023

·

Stayed 4 nights

This was a very clean, basic hotel. For just a small investment in some little details, it could be so much better. What was missing: No kleenex in the room; no hair dryers (!) but I did get one after I asked twice; paint spots on the floors that could easily be removed for better appearance; only 2 easy chairs in the lobby; "breakfast" was a waffle or dry cereal; no place to sit in the breakfast area. All little things that add to the overall impression. BUT for $50 per night it was fine. The coffee was the best I've ever had at a hotel, except there was only one carafe and they ran out every morning.

2

SHENGJIE

29 Nov 2024

·

Stayed 2 nights

No coffee. Even no any food to eat in the morning

6

gary

25 Sept 2024

·

Stayed 4 nights

DIFFICULT TIME CONVERSING WITH STAFF AS THEY SPOKE NO ENGLISH. bREKFAST WAS A JOKE, A COUPLE OF MUFFINS AND SOME CEREAL.

4

mario

9 Jun 2025

·

Stayed 4 nights

For the price we paid breakfast should be better than just cereal and waffles, elevator wouldn't work, has a stale smell, washer and dryer wouldn't work,

4

Eric

18 Feb 2024

·

Stayed 1 night

We asked the desk clerk if there were restaurants nearby. He said McDonalds will deliver. We saw a pizza flyer on the checkin desk and asked if they deliver; he said he didn't know, we should try McDonalds. He gave us the wrong code for the internet. When I got the right code, I found lots of restaurants in a 10-15 minute drive. Breakfast was horrible. Stale toast or waffles.

4

David

13 Jun 2025

·

Stayed 3 nights

Floors leak water they’re LVP, cell phones do not work inside the building, WiFi isn’t helpful. Breakfast is very slim.

6

david

17 Sept 2025

·

Stayed 3 nights

Waffle maker a cheap home one w no nonstick spray stuck right to the maker Not oj but orange drink Food there 5 to 9 am but other hotels dont even offer so the staff at least tries

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$62
February	US$62
March	US$59
April	US$60
May	US$56
June	US$62
July	US$60
August	US$64
September	US$62
October	US$62
November	US$61
December	US$56

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $86	16 $76	17 $74	18 $75	19 $66
20 $66	21 $71	22 $71	23 $71	24 $72	25 $72	26 $68
27 $68	28 $71	29 $71	30 $72

Su	Mo	Tu	We	Th	Fr	Sa
				1 $72	2 $72	3 $68
4 $68	5 $72	6 $71	7 $72	8 $73	9 $72	10 $68
11 $68	12 $72	13 $72	14 $73	15 $73	16 $72	17 $68
18 $68	19 $75	20 $74	21 $73	22 $72	23 $72	24 $68
25 $68	26 $72	27 $73	28 $72	29 $72	30 $73	31 $70

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Monthly average prices

About this property

Location

Room options

Classic Studio Suite

Comfort Single Room

Deluxe Double Room

Guest reviews

Good

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Crystal Inn

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