Staybridge Suites Knoxville West by IHG

Employees were very friendly and helpful. It was tough to find parking when we arrived. The only thing available was in the back of the building and it was not very well lit.

This overnight stay was awesome. Social hour was an exceptional surprise. Breakfast wonderful. All staff helpful and friendly.

Pool was not open. House keeping only services your room every seven days. Room was a little dirty when we arrived so they had to come and clean again.

Always love the Staybridge, the room was very spacious the King size bed was very nice, the Kitchen is always what I want. I love to be able to cook and have a fridge available to store goodies in... The people/staff were so friendly!! It is located right off the freeway but I'll be honest my husband and I weren't bothered by it at all... Pool is nice, only downer is no hot tub lol. But the gym was nice as well as the laundry(free) too.. I don't eat breakfast so I'm sure it was great as well... Thank you staybridge!!!

Check in was super quick and easy! Hotel is pet friendly so we felt right a home.

This property was clean and the amenities terrific.good area for shopping and eating

Ideal spot to bring your dog with lots or walkways around the hotel and Turkey Creej

Great dog-friendly hotel. Staff were all very nice.

This staybridge was very clean and in a nice area. The property was nice and well maintained. The pool and breakfast area were nice. The only downside was the bed was very hard and not comfortable.

Friendly staff, good choices on breakfast, and happy hour!

Room wasnt fully prepared it seemed. No linens for the sofa bed. No shampoo in the shower. Dishes were clean but in the dishwasher. Sofa bed was only half size so that was weird. Minor things, but when you're really tired it was hard to ignore. Breakfast was excellent. Very clean. Friendly staff. Overall an excellent stay. We reserved just an hour and a half before we arrived so all could be forgiven.

Our room’s overall condition was barely suitable. The floors and furniture were dirty and soiled. We used a towel to clean the dirty, sticky tile. We were informed at check-in that the room would not be cleaned during our six day stay. Towel service was available, but it meant going down to the front desk to exchange. The one day we asked for new towels we were told the towels were “temporarily unavailable”. The staff was friendly and helpful, but sparse. I will never go back.

Nice place with a full breakfast. Everything was clean- so clean that I was comfortable with my baby crawling around our room.

Property needs some major maintenance. Bathroom in the room and near lobby smells like mold . The room was really bad with odor . Property not properly staff to keep clean and have things in good working order . Many long term workers stay here and that is their main clients. Not a great family place to stay .

Terrible location. Loud traffic. Room needed updating. Loud AC. Neighbors keep their doors open. Furniture needed cleaning. Ceiling vents dirty. Will never stay again and questionable on any Staybridge properties.

I’m not quite sure how this property has received 10/10. Our room on the 4th floor smelled like smoke and faced the highway. I couldn’t sleep all night due to the traffic noise. Breakfast was terrible! At 6:50 am, nothing was filled…no bacon, limited bread and bagels, watered down orange juice and rotten fruit in the bowls. Not worth the money I paid…live and learn!

The man who checked us in was wonderful. The room had a worn look to it and tge capets were stained.

We absolutely loved staying at this property. At check-in we were greeted by a wonderful front desk staff. Room was very clean and cozy. We would definitely stay again. front desk staff.

Rooms were dated and tired. Probably clean but looked dirty

Everything was great, except there is an ant infestation! Forget having food in the suites unless it is refrigerated.

This was a good experience overall. We needed a quick place to stay overnight on a road trip and this fit the bill. The staff was fantastic. Breakfast was convenient... a little cold and over cooked, but it did the job. The room needed a paint job. The bathroom door had the top half repainted and the bottom was not. They were two different colors. The bathroom itself was fine, but old and needed a little repair. The beds were not super comfortable. Everything was clean and roomy and fit our needs, but I would not stay more than one night.

This was a last minute stop over for us and the Staybridge Suites was the perfect choice. Front desk was friendly and helpful and check-in - even realizing we had a toddler with us so they gave us a first floor room. Room was clean, spacious and full of amenities. Definitely would choose to stay here again in the future. Breakfast was wonderful. Loved the soda fountain and food choices.

Conveniently located. Comfortable rooms. Interstate noise if staying on that side of hotel.

Terrible location. Loud traffic. Room needed updating. Loud AC. Neighbors keep their doors open. Furniture needed cleaning. Ceiling vents dirty. Will never stay again and questionable on any Staybridge properties.

Always love the Staybridge, the room was very spacious the King size bed was very nice, the Kitchen is always what I want. I love to be able to cook and have a fridge available to store goodies in... The people/staff were so friendly!! It is located right off the freeway but I'll be honest my husband and I weren't bothered by it at all... Pool is nice, only downer is no hot tub lol. But the gym was nice as well as the laundry(free) too.. I don't eat breakfast so I'm sure it was great as well... Thank you staybridge!!!

I had a room facing the highway and heavy traffic kept me awake. I couldnt get another room. Other than that it was very comfortable and clean.

Like the kitchen and full size refrigerator.

Rooms were dated and tired. Probably clean but looked dirty

At $450 a night for passing through the area. Up the entire night with loud passing vehicles from the freeway. Cops went by twice with sirens blasting. Overall staff and property was excellent. Very disappointed in the lack of sleep with ear plugs even!! Bed was hard.

This staybridge was very clean and in a nice area. The property was nice and well maintained. The pool and breakfast area were nice. The only downside was the bed was very hard and not comfortable.

The room was clean when we arrived but the hotel seemed to be very understaffed. Our room wasn’t ready when we arrived, and then on Saturday night after being gone all day and expecting to have a tidied up room with fresh towels, we arrived to a room that hadn’t been touched. My pregnant called front desk to ask for new towels and was told they “were short handed and would bring some when they could or she could come to the desk to get them herself” Not the kind of service I expected from a hotel charging $300+ a night on a football weeks, aka their busiest time of year. Location was great, but won’t be staying here again with so many other options.

Employees were very friendly and helpful. It was tough to find parking when we arrived. The only thing available was in the back of the building and it was not very well lit.

Front desk was very friendly

Customer service was terrible. Their credit card reader wasnt working. It was late and we were road weary. We were fully paid and asked if we could get a room and rest while they worked on their system. They wouldnt do that. After waiting hours and well past midnight in their lobby, we again asked for a room (that we had already paid for) and they stated now we couldnt stay there at all because we werent pleased with them so it would be a liability to give us a room there at all. They told us to take up our refund with our 3rd party. Hotels.com was incredibly responsive and helpful. It was after 2am but we were able to get a great room and great customer service at hampton inn next door. We use hotels.com often and have never had an experience like this. It was absurd.

Room wasnt fully prepared it seemed. No linens for the sofa bed. No shampoo in the shower. Dishes were clean but in the dishwasher. Sofa bed was only half size so that was weird. Minor things, but when you're really tired it was hard to ignore. Breakfast was excellent. Very clean. Friendly staff. Overall an excellent stay. We reserved just an hour and a half before we arrived so all could be forgiven.

The gentleman at the front desk was kind, helpful and accomodating when we arrived. He was very busy doing his best to assist many guests, and was calm and courteous to everyone as he worked thru their needs and requests- he made our check in pleasant. All the staff we interacted with were friendly, and they worked to help us, and made arrangements for our family after a discrepancy with our booking. The entire hotel felt clean and comfortable with multiple common areas to sit and visit. Our room had a kitchen set up with a fridge, microwave, dishes and a dish washer. In the morning the breakfast area was great. There were many options including eggs, meat, waffles, yogurt, granola and fresh fruit. I would recommend this hotel, and stay here again. There was evident care and pride in the conditions, and atmosphere at the hotel.

Convenient to shops and family. Staff polite and the place is clean.

Amazing front desk staff

My family of 4 stayed for 3 nights. However, we only had 2 towels. We asked 4 different times throughout our stay to get more towels. Unfortunately, the hotel just kept telling us they were "out of towels". They told us more than once that they would take our room number and put us on a list of those who needed towels. Still... no towels. 4 people 4 days 3 nights ONLY 2 towels Our rooms did not receive a cleaning service throughout the entire stay. We would not recommend this property.

The staff were very nice. The property and rooms were clean and nice. Enjoyed everything. Food was fantastic. Will stay again for sure!

Very quiet. Incredibly convenient to local Turkey Creek areas.

Our stay was great, quiet and convenient to 40 for easy travel. Close to resturants and shopping

Very close to the highway with easy access to get back on, as well as a Publix 2 minutes away.

I like the ability to access the highway at ease to get to UT

Conveniently located. Comfortable rooms. Interstate noise if staying on that side of hotel.

Everything was great except it was to close to the freeway for where you can set outside and relax

A quick exit off I75 and yet quiet and serene with an abundance of shopping and food nearby.

Try to not get a room facing I40. Loud Traffic sounds are not conducive to good sleep.

Clean. Convenient location. Good breakfast. Next to a good rest/bar. Would stay here again.

Hotel is in great location. Breakfast is pretty standard hotel breakfast with hot food options. Great walking trails/paths around the property so worked great for traveling with our dog. Our room was a touch out-dated, but was very clean. I also experienced great service throughout our stay. I would go back.

Breakfast food judt was not good

This was a good experience overall. We needed a quick place to stay overnight on a road trip and this fit the bill. The staff was fantastic. Breakfast was convenient... a little cold and over cooked, but it did the job. The room needed a paint job. The bathroom door had the top half repainted and the bottom was not. They were two different colors. The bathroom itself was fine, but old and needed a little repair. The beds were not super comfortable. Everything was clean and roomy and fit our needs, but I would not stay more than one night.

This overnight stay was awesome. Social hour was an exceptional surprise. Breakfast wonderful. All staff helpful and friendly.

Room wasnt fully prepared it seemed. No linens for the sofa bed. No shampoo in the shower. Dishes were clean but in the dishwasher. Sofa bed was only half size so that was weird. Minor things, but when you're really tired it was hard to ignore. Breakfast was excellent. Very clean. Friendly staff. Overall an excellent stay. We reserved just an hour and a half before we arrived so all could be forgiven.

I’m not quite sure how this property has received 10/10. Our room on the 4th floor smelled like smoke and faced the highway. I couldn’t sleep all night due to the traffic noise. Breakfast was terrible! At 6:50 am, nothing was filled…no bacon, limited bread and bagels, watered down orange juice and rotten fruit in the bowls. Not worth the money I paid…live and learn!

Love the space in the room. The breakfast bar was fabulous.

Breakfast struggled possibly due to people taking some for later . VERY few items for person with gluten and lactose issues.

The rooms are nice and well enough maintained (a few minor things like a ripped shower curtain), but they seem to have cut way back on routine cleaning. Room was clean on arrival and I put the "no service needed" sign up for first couple days, but when no one came on days 3 and 4 I asked and was told they only clean every 7 days. (Every 3 or 4 days could be OK, but this is too long.) No one came on day 7 either and so I had to ask and someone finally came on day 8. Plus, no one vacuumed the hallways the entire 2 weeks I was there...I took to noticing the same dirt and debris each time I came and left my room. They seem to also be cutting costs on the breakfast. It was sparse. For instance, they had a big, 3-shelf, glass case across which they arranged 5 - 7 muffins each day. They didn't often restock them. Also I was dismayed by the level of waste; they use disposable Styrofoam plates and plastic utensils each meal. Not unique to this hotel, but I don't know why American hotels can't use real plates, glasses, and tableware and wash them. Highway noise is audible on one side. Choose an odd numbered room. Would not choose Staybridge for my next trip.

This staybridge was very clean and in a nice area. The property was nice and well maintained. The pool and breakfast area were nice. The only downside was the bed was very hard and not comfortable.

Friendly staff, good choices on breakfast, and happy hour!