Is parking available at the property?

Yes, free self-parking is available on-site. Parking height restrictions apply.

Does the hotel allow pets?

Yes, pets are allowed with a fee of USD 25 per pet, per night. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property features elevators and step-free entrances. Wheelchair-accessible facilities are available in public areas and rooms.

What is the location of the hotel in relation to key landmarks?

The hotel is located in the business district, 1.6 km from Northlake Mall, 9.9 mi from Bank of America Stadium, and 10.2 mi from Lake Norman. Public transport availability is not specified.

Extended Stay America Select Suites Charlotte Northlake

Average nightly price at Extended Stay America Select Suites - Charlotte - Northlake by month, last 12 months (USD)
Month	Average price
January	US$80
February	US$87
March	US$83
April	US$92
May	US$90
June	US$91
July	US$91
August	US$81
September	US$81
October	US$87
November	US$86
December	US$78

What guests think

Reviews for Extended Stay America Select Suites - Charlotte - Northlake are mixed, with many citing cleanliness and maintenance problems—pests, odors, worn furnishings, broken room items, and occasional elevator or key issues—while others report clean, no‑frills stays.

Guests frequently found basic supplies missing or extra‑charge (towels, shampoo, utensils), and breakfast was often absent or far more limited than advertised. Location draws praise for being convenient to the interstate and nearby dining, with several noting a generally quiet setting. Rooms are sometimes spacious, but mattresses are often described as hard, and service ranges from very helpful to inconsistent or curt. Expect a budget stay with variable standards.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities are basic, and several reviews mention elevator outages and a generally worn property. Some guests reported limited on‑site amenities.

Related guest reviews

4

Omesha

16 Jan 2023

·

Stayed 1 night

Elevator broke, paid for a King size room but when I arrived they said that no king size rooms were available. The pictures on the internet did not look like the actual room. No towels in the room.

4

Lance

12 Mar 2023

·

Stayed 1 night

Staff at check in was nice. When we got to the hotel, check in took several minutes due to "slow internet." As the staff was checking us in, we were informed the elevator was broken and our room was on the 4th floor. They were willing to move us to a lower floor but at the loss of the king size bed suite we booked. They were willing to give us a room with double beds. So we took our 4th floor room instead of the downgrade. Once we got to our room, everything appeared decent. When we went to use the full kitchen, we found out there wasn't any utensils at all. Not a big deal, its whatever. As far as the bed, I've slept on a piece of plywood more comfortable than the mattress. As far as the pillows, take 2 pieces of toilet paper and lay your head on that. That pretty much is comparable to the pillow. The next morning I woke up with back pain. My wife went to take a shower to find no shampoo. She called the front desk and they said to come get it...Are you serious ? It's your job to make sure basic necessities are in the rooms. Anyway after a couple minutes they finally said they would bring it up. After 3 showers....still no shampoo. Thanks for not fulfilling your job front desk people. Breakfast was advertised as a full breakfast and it was far from it. Oatmeal, granola bars, and coffee....we ended up at McDonalds. Overall, for a one night stay and you dont have any other choices then fine stay there. If you need multiple nights, extdend your stay somewhere else!

4

Cory

30 Oct 2022

·

Stayed 1 night

This place was disgusting! I was on my way to GA for my brothers funeral and needed to stop after driving 14 hrs straight, to sleep for awhile. This hotel looked nice from the front desk and the staff was nice BUT I never received a key card for the hotel ir my room because the machine was down so I was unable to leave n return as I wanted or needed w out being locked out. I'm including pics of my room. I think they speak for themselves! I do expect a full/partial refund for my stay of 9hrs. Interesting...ur website isnt allowing me to add my proof of the disgusting room.

4

Abreyanna

27 Oct 2025

·

Stayed 2 nights

The hotel smelt clean but the floors in our room were torn up and stick. The pull out couch was disgusting, scratched up and moldy. The whole place did not look like the pictures provided and was really run down and we will never be staying there again when we go back to visit

8

Herbert

2 Oct 2025

·

Stayed 1 night

Clean room and friendly staff, this was just a place to rest with no frills. Thank you...

4

Timothy

1 Nov 2024

·

Stayed 1 night

Room was not up to par with rates. Floor was dirty with no carpet hardwood floors with no pool that’s cheap

10

Patrick

22 Sept 2023

·

Stayed 2 nights

Well maintained and good atmosphere.

2

Kelly

8 Jun 2025

·

Stayed 1 night

Dirty and run down. Sink in room didn’t drain. Floor hasn’t been swept or mopped in room.

6

Nicole

11 May 2025

·

Stayed 1 night

Extended Stay America has decided to add and or increase the pricing for basic amenities (additional towels, sheets and toilet paper) as well as take away certain things you expect to find in a hotel (ie and iron and ironing board). There is no grab and go breakfast AS ADVERTISED on all of the hotel sites, yet THE PRICES REMAIN THE SAME OR IN SOME CASES HAVE INCREASED. Extended Stay America should honestly remember the times in which we are currently living and either decrease your pricing or stop the nonsensical charging for basic items. Don’t put your employees, who don’t get paid enough as is, in a position to “nickel and dime” guests.

10

Michael

1 Jan 2023

·

Stayed 1 night

Facility was very well maintained and customer service was above and beyond. Catherine was extremely helpful assisting us with our needs at check in and was extremely friendly going the extra mile to make us comfortable. The room smelt great and was clean. The building was extremely secure. Swipe in building and room. 10/10 would stay here again in a heartbeat.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Feedback on cleanliness is mixed, with many reports of roaches or bed bugs, dirty or damaged rooms, and smoke or marijuana odors. Others found rooms clean.

Related guest reviews

4

Abreyanna

27 Oct 2025

·

Stayed 2 nights

The hotel smelt clean but the floors in our room were torn up and stick. The pull out couch was disgusting, scratched up and moldy. The whole place did not look like the pictures provided and was really run down and we will never be staying there again when we go back to visit

2

Murtaza

8 Oct 2023

·

Stayed 1 night

Very very dirty old rooms very disgusting and disappointing with this property

6

Ayize

30 Jan 2025

·

Stayed 1 night

Shower wasn’t very clean

8

Nicole

21 Apr 2025

·

Stayed 1 night

Overall this hotel is very clean, no roaches (I haven’t seen any). The staff is attentive, engaging and friendly staff. It would be nice to have coffee available all day and the breakfast could use major improvements (ie fruits, juice, water).

2

Kisha

14 Apr 2025

·

Stayed 1 night

I was woken up Because I felt something kept crawling on me I go in bathroom cut the light on and i noticed that something was moving in my hair shook my hair and roach fail out my hair Told front desk she asked me was the roach inside or outside roach really I have a video of the roach

10

Nacoma

8 Nov 2023

·

Stayed 4 nights

The cleanest hotel in Charlotte

2

Kelly

8 Jun 2025

·

Stayed 1 night

Dirty and run down. Sink in room didn’t drain. Floor hasn’t been swept or mopped in room.

2

Olga Marie

20 Jul 2024

·

Stayed 1 night

I booked a night to see how it was and the booking went Smoothly. But the minute that I got there and I was getting ready to go to bed. There were roaches in the shower. There were mouse traps out in the open. The floors were sticky. It smelled like roach spray. The bed was hard and uncomfortable. When I pulled out the pull out there was blood all over.It and it smelled there was no sheets or covers.It was just a complete disaster all the way around.There was a hole on the bathroom door and walls. This was one of the worst stays that I have experienced all year long. Very disappointed in this extended stay. I will never recommend or go back. The front service staff was very polite and nice. Thank you tiana for being very understanding. But other than that terrible place do not go

2

Makari

24 Apr 2025

·

Stayed 7 nights

Bed bugs and they still don’t care

2

Victoria

20 Oct 2024

·

Stayed 1 night

Room smelled like cigarettes felt like i smoked a whole pack of cigarettes when i left there and i dont even smoke. Even with a no smoking sign on the outside of the room. We went to the store and got air freshener and it didnt help.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious for some, but many mention uncomfortable hard mattresses, worn furnishings, and missing or nonworking items such as microwaves, kitchen utensils, or cups. Smoke or marijuana odors are also noted.

Related guest reviews

4

Lance

12 Mar 2023

·

Stayed 1 night

Staff at check in was nice. When we got to the hotel, check in took several minutes due to "slow internet." As the staff was checking us in, we were informed the elevator was broken and our room was on the 4th floor. They were willing to move us to a lower floor but at the loss of the king size bed suite we booked. They were willing to give us a room with double beds. So we took our 4th floor room instead of the downgrade. Once we got to our room, everything appeared decent. When we went to use the full kitchen, we found out there wasn't any utensils at all. Not a big deal, its whatever. As far as the bed, I've slept on a piece of plywood more comfortable than the mattress. As far as the pillows, take 2 pieces of toilet paper and lay your head on that. That pretty much is comparable to the pillow. The next morning I woke up with back pain. My wife went to take a shower to find no shampoo. She called the front desk and they said to come get it...Are you serious ? It's your job to make sure basic necessities are in the rooms. Anyway after a couple minutes they finally said they would bring it up. After 3 showers....still no shampoo. Thanks for not fulfilling your job front desk people. Breakfast was advertised as a full breakfast and it was far from it. Oatmeal, granola bars, and coffee....we ended up at McDonalds. Overall, for a one night stay and you dont have any other choices then fine stay there. If you need multiple nights, extdend your stay somewhere else!

4

Nouke

12 Oct 2025

·

Stayed 2 nights

Once we entered the hotel's parking lot, we could smell ganja. The hotel essentially smells ganja. And we didn't see shampoo, body lotion, or conditioner. There werent cups too for us to use.

4

Abreyanna

27 Oct 2025

·

Stayed 2 nights

The hotel smelt clean but the floors in our room were torn up and stick. The pull out couch was disgusting, scratched up and moldy. The whole place did not look like the pictures provided and was really run down and we will never be staying there again when we go back to visit

4

Thomas

14 Oct 2025

·

Stayed 14 nights

Staff was friendly and helpful, but the room was ok at best. Killed one small cockroach and while I was checking out saw a bigger one. Microwave didn't work either. Mattress protector was ripping.

6

michael

9 Oct 2024

·

Stayed 3 nights

There was a kick hole in the bathroom door, the faux leather chair leather was cracked and needed to be replaced. In my 3 day stay they never came to empty trash, sweep or refresh towels or anything. But they did let themselves in my room to ask if I would be checking out. It wasn't past check out time either.

10

Persephone

19 Apr 2025

·

Stayed 2 nights

Rooms are big

4

Willie

8 Sept 2022

·

Stayed 1 night

The lady that helped me check in was nice and helpful but the room itself wasn’t so nice. Sheets were stained and the room smelled like smoke and made me worry that I would get charged for smoking in a non smoking room and I don’t even smoke. The bed wasn’t so comfortable either. It was like laying on a wooden board. I doubt I’d stay there again.

2

Barbara

17 May 2025

·

Stayed 1 night

Didn't have no. Cups in the room didn't have enough towels.The Bear was too hard.You just was terrible

2

Victoria

20 Oct 2024

·

Stayed 1 night

Room smelled like cigarettes felt like i smoked a whole pack of cigarettes when i left there and i dont even smoke. Even with a no smoking sign on the outside of the room. We went to the store and got air freshener and it didnt help.

8

Jennifer

3 Apr 2025

·

Stayed 3 nights

I loved the location of the property. The staff was very nice. I liked the size of the room and the way it was set up. I feel like it was time for some deep cleaning on top of fridge, in corners, etc. Above and beyond the quick clean you'd do most of the year. But there was nothing that made me feel the room was too dirty to stay in. Interestingly there were no ice cube trays or garbage cans in the room. The staff quickly gave me the trays and some plastic bags but the garbage cans never showed up. Outside of that, everything was exactly as described in the reservation and I would stay there again.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is frequently praised as friendly and helpful, but consistency varies: reports cite a rude manager, slow or unhelpful responses, check‑in or key issues, reservation problems, and limited staffing or housekeeping support.

Related guest reviews

2

Shawna

20 Jul 2024

·

Stayed 1 night

My room key didn’t work I had to go back to to the front desk three times the front desk lady had to come and unlock my door get in the room and my room wasn’t clean bed covers on the floor had to go back to the front desk to get another room. I drove 31/2 hrs to for all this when I was tired and wanted to lay down

2

Eva

10 May 2025

·

Stayed 1 night

First room I went into was dirty and the bathroom was dirty as well and disgusting when I went downstairs immediately after walking in and letting them know about the conditions of my room I was told that I needed to wait an additional 45 minutes after just waiting 45 minutes to check in because none of the rooms are clean I got accidentally apparently checked into a dirty room and when I was given my new room, it was with an attitude and I was asked would I like my money back and not be serviced because I asked is there a way that we could speed up the process instead of me having to wait another hour for a room because it was my birthday and I had to work and I was already running late. Then the key they gave me didn’t work so I wasn’t able to get into my room until 10 o’clock at night.

2

Sharon

30 Sept 2024

·

Stayed 1 night

Booked room thru Expedia only to arrive and not have a place to sleep.

10

Terrance

28 Dec 2022

·

Stayed 19,353 nights

Great workers

2

Nicole

3 May 2025

·

Stayed 2 nights

Manager Joanna is rude. Rooms smell like marijuana

10

KELLIE

8 Jan 2023

·

Stayed 1 night

Great staff! Convenient location.

8

Nicole

21 Apr 2025

·

Stayed 1 night

Overall this hotel is very clean, no roaches (I haven’t seen any). The staff is attentive, engaging and friendly staff. It would be nice to have coffee available all day and the breakfast could use major improvements (ie fruits, juice, water).

4

Nicole

3 May 2025

·

Stayed 1 night

The staff is friendly however the manager Joanna is rude! There was some confusion about when my 13 year old and I were supposed to checkout or extend our stay. I thought it was Friday and went to work as usual and extended the stay. The next thing I know, my 13 year old is frantically texting me because he’s scared that our belongings are going to be put out of the hotel and destroyed by the rain. AND WE HAD A RESERVATION!!!

10

Latavia

19 Jun 2025

·

Stayed 1 night

Customer service is good

10

Nicole

11 Jul 2025

·

Stayed 1 night

The staff is friendly and extremely helpful to the guests and their individual needs. Everyone on staff is helpful and will go up and beyond to help you, if needed. I can’t say enough nice things about them all.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Location is convenient to the interstate, workplaces, and nearby dining, with several noting a generally quiet area.

Related guest reviews

8

Kristie

8 Oct 2023

·

Stayed 1 night

The property was quiet. Close to the interstate. Area had several dining choices. Room was clean.

10

Antoine

28 Mar 2025

·

Stayed 14 nights

I really enjoyed my stay. It was clean and great location.

10

Queen

12 Feb 2025

·

Stayed 1 night

Location, close to my job

2

Carmen

18 Nov 2023

·

Stayed 3 nights

This hotel is a welfare hotel. It’s very sketchy.

8

Toby

5 Mar 2025

·

Stayed 2 nights

Good place to stay! Will most likely stay there again next time I am in the area for work!

4

Robert

12 Aug 2023

·

Stayed 1 night

location

10

KELLIE

8 Jan 2023

·

Stayed 1 night

Great staff! Convenient location.

8

Jennifer

3 Apr 2025

·

Stayed 3 nights

I loved the location of the property. The staff was very nice. I liked the size of the room and the way it was set up. I feel like it was time for some deep cleaning on top of fridge, in corners, etc. Above and beyond the quick clean you'd do most of the year. But there was nothing that made me feel the room was too dirty to stay in. Interestingly there were no ice cube trays or garbage cans in the room. The staff quickly gave me the trays and some plastic bags but the garbage cans never showed up. Outside of that, everything was exactly as described in the reservation and I would stay there again.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is inconsistent and often very limited or unavailable compared with advertising; some guests noted only coffee, oatmeal, or snacks, while a few described a simple but acceptable option.

Related guest reviews

4

Lance

12 Mar 2023

·

Stayed 1 night

Staff at check in was nice. When we got to the hotel, check in took several minutes due to "slow internet." As the staff was checking us in, we were informed the elevator was broken and our room was on the 4th floor. They were willing to move us to a lower floor but at the loss of the king size bed suite we booked. They were willing to give us a room with double beds. So we took our 4th floor room instead of the downgrade. Once we got to our room, everything appeared decent. When we went to use the full kitchen, we found out there wasn't any utensils at all. Not a big deal, its whatever. As far as the bed, I've slept on a piece of plywood more comfortable than the mattress. As far as the pillows, take 2 pieces of toilet paper and lay your head on that. That pretty much is comparable to the pillow. The next morning I woke up with back pain. My wife went to take a shower to find no shampoo. She called the front desk and they said to come get it...Are you serious ? It's your job to make sure basic necessities are in the rooms. Anyway after a couple minutes they finally said they would bring it up. After 3 showers....still no shampoo. Thanks for not fulfilling your job front desk people. Breakfast was advertised as a full breakfast and it was far from it. Oatmeal, granola bars, and coffee....we ended up at McDonalds. Overall, for a one night stay and you dont have any other choices then fine stay there. If you need multiple nights, extdend your stay somewhere else!

10

Laura

4 Jul 2023

·

Stayed 1 night

The hotel is clean and the bedroom. The personnel is friendly and courteous. Great people!! Simple breakfast but good. We love it

10

Latavia

18 May 2025

·

Stayed 1 night

They don’t have no breakfast no coffee no snacks they don’t offer us towels. We have to pay for them and they don’t offer us new bedsheets. We have to wash them horrible horrible hotel I would not stay here and they run out of toilet paper every couple of days

8

Nicole

21 Apr 2025

·

Stayed 1 night

Overall this hotel is very clean, no roaches (I haven’t seen any). The staff is attentive, engaging and friendly staff. It would be nice to have coffee available all day and the breakfast could use major improvements (ie fruits, juice, water).

6

Nicole

11 May 2025

·

Stayed 1 night

Extended Stay America has decided to add and or increase the pricing for basic amenities (additional towels, sheets and toilet paper) as well as take away certain things you expect to find in a hotel (ie and iron and ironing board). There is no grab and go breakfast AS ADVERTISED on all of the hotel sites, yet THE PRICES REMAIN THE SAME OR IN SOME CASES HAVE INCREASED. Extended Stay America should honestly remember the times in which we are currently living and either decrease your pricing or stop the nonsensical charging for basic items. Don’t put your employees, who don’t get paid enough as is, in a position to “nickel and dime” guests.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $71	20 $71	21 $70	22 $70	23 $94	24 $97
25 $90	26 $91	27 $80	28 $84	29 $81	30 $84	31 $102

Su	Mo	Tu	We	Th	Fr	Sa
1 $79	2 $79	3 $82	4 $86	5 $95	6 $111	7 $115
8 $82	9 $81	10 $82	11 $83	12 $83	13 $97	14 $97
15 $80	16 $79	17 $83	18	19 $96	20	21 $98
22	23	24	25	26 $90	27	28
29 $90	30 $90

Extended Stay America Select Suites - Charlotte - Northlake

Prices for Extended Stay America Select Suites - Charlotte - Northlake

Monthly average prices

About this property

Location

Room options

Standard Studio, 1 Queen Bed, Refrigerator & Microwave

Deluxe Studio, 1 King Bed with Sofa Bed, Refrigerator & Microwave

Standard Studio, 2 Queen Beds, Refrigerator & Microwave

Guest reviews of Extended Stay America Select Suites - Charlotte - Northlake

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Extended Stay America Select Suites - Charlotte - Northlake

Considering this hotel for your Charlotte trip?

Prices for upcoming dates