Rivers Hotel

It was room 206 . There was blood on the bed sheets underneath the pillows. No soap on the basin to wash . Unable to get coffee before nine am please log a complaint and want the refund as urgent please

All floors creak, no sound proofing or seems to be none. Continental breakfast is poor, food offering and facilities, need to ask for coffee, cups, spoons.

Reception staff were ok, but they were not very informative, I had to ask where my room was and I was not told that the lift was out of order and my room was on the 2nd floor! The rooms are sign posted as ‘suites’ this is definitely not the case. It was a basic room which was clean. There was no shelf or anywhere to put toiletries in the bathroom which was quite annoying and not practical. There was no instructions for the tv and as it was a smart tv I had to work out where all the channels were, I do feel that someone who’s not used to that would struggle. There was no information in the room about the on-site restaurant which I feel is a big mistake as I had no idea about breakfast. Overall I probably would not stay here again

The staff tried to be helpful but it was a bad night for being a guest in that hotel. A lot of loud noise and slamming of doors almost the entire night.

Room clean, Bathroom and Window not so