Is parking available at the property?

Free self-parking is available on-site, but parking is limited. Height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6 AM to 10 AM for a fee, approximately AUD 11 to 25 for adults and children.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM, and check-out is until 10:00 AM. Late check-out is available for a fee of AUD 60, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible facilities.

What is the location of the property in relation to key landmarks?

The property is located in South Mackay, within a 5-minute drive of Mackay Basketball Stadium and Harrup Park, and approximately 2.5 miles from BB Print Stadium and Great Barrier Reef Arena.

Does the property have a swimming pool?

Yes, there is an outdoor heated pool available. The pool is seasonal and operational hours are not specified.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

Ibis Mackay - Relax in Comfort

Average nightly price at Ibis Mackay by month, last 12 months (USD)
Month	Average price
January	$90
February	$95
March	$98
April	$98
May	$101
June	$105
July	$110
August	$112
September	$112
October	$94
November	$92
December	$93

What guests think

Ibis Mackay is praised for its unbeatable airport-side convenience, generally clean and modern rooms, friendly staff, and a handy on-site restaurant and bar, though reviews also note occasional slow check-in, service lapses, and mixed dining experiences.

Rooms are compact with many noting very small showers, yet generally quiet and comfortable thanks to blackout blinds; some guests reported hallway or plumbing noise, humming appliances, or temperature-control quirks. Dining feedback varies widely, from tasty dinners and decent value to long waits, cold or undercooked dishes, and average breakfasts. Overall, expect a practical overnight stay tailored to airport travel.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site bar and restaurant are commonly used and generally appreciated. Parking is nearby, but several guests found access via the airport’s boom gate inconvenient.

Related guest reviews

10

Michael

Aug 12, 2024

·

Stayed 1 night

Friendly staff who were welcoming and helpful. Right next to airport (which can be a positive or negative). Decent sized room and facilities were great for the price. Not a 5 star hotel of course, but very good overall. Clean, good beds, great location if you have a flight. Bar and restaurant was decent food. I would definitely stay here again.

10

Tania

Jan 17, 2026

·

Stayed 1 night

Quick and easy access from Mackay airport. Clean, modern, quiet and comfortable rooms. Nice dining and bar area.

10

Rohan

Jul 7, 2025

·

Stayed 2 nights

You need to fix up how you have to drive through the airport to go round to the back of the parking cause it’s a pain when you have to drive through when people are getting dropped off or picked up from the airport

10

Paul

Feb 8, 2025

·

Stayed 1 night

Perfect for an overnight stay right at the airport for those early departures or late arrivals. Very clean comfortable room and bar and restaurant are great

10

Catherine

May 1, 2023

·

Stayed 1 night

24 hr check in. Quality of restaurant food. Cleanliness of room

10

caelen

Nov 13, 2023

·

Stayed 1 night

Excellent hotel! Very modern and comfortable. The buffet breakfast was very average and not that interesting. But we had breakky from the normal menu and it was very good! Highly recommend the avocado toast with chickpeas! We stayed here on a stop over travelling on a road trip from from far north Qld to Brisbane. Free parking very close is super handy!

8

Kelly

Jan 8, 2025

·

Stayed 1 night

Just your average airport hotel. The free parking was great and the fellow at the front desk was very nice.

10

Laura

Dec 27, 2022

·

Stayed 19,346 nights

I’ve stayed at Ibis Mackay several times overnight when catching flights to or from Mackay because of its convenience. The food is excellent and rooms are spotlessly clean. I love the blackout shade as it blocks out all light. I’ve stayed at some places where I’ve had lights keeping me awake all night due to no window shades.

6

Kayla

Jan 19, 2025

·

Stayed 1 night

The room was good. Check in service was good. Service at the restaurant was terrible. We ended up leaving before ordering. The parking was also difficult as the boom gate is operated by the air port.

2

Kasey

Jul 23, 2023

·

Stayed 1 night

24hr food wasn’t available which is the sole reason why we booked due to late arrival Really not well equipped for what they advertise all over the hotel. Really inconvenient place to stay as no food delivery is available to the hotel and the hotel doesn’t have operational kitchen to coincide with flight arrivals. We felt really sorry for an elderly man that was rushed through his check in wasn’t asssited with anything related to check in, appeared really rude to him.

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms are repeatedly described as very clean or spotless. A few guests reported lapses such as hair on bathroom surfaces, peeling paint, or missed wipe-downs.

Related guest reviews

10

Michael

Dec 4, 2025

·

Stayed 1 night

Room was spotless, no noise from other guests or outside of the hotel.

6

Esmeralda

Jan 5, 2024

·

Stayed 1 night

Last minute booking for one night in Mackay because this hotel seemed to be one of the only ones with availability in the area that had a front desk agent that could check us in around 11pm. The room was very small and I kept finding hair on the bathroom counter. The shower design wasn’t too great as water seemed to get all over the floor. Overall, it was good value for what we got. We checked out very early the next morning and did not use any amenities or know if they had them. The location is right next to the airport so if you’re flying into or out of Mackay it’s a convenient location.

8

Michelle

Sep 15, 2025

·

Stayed 1 night

Great staff, very accommodating and helpful, really appreciate that. Check in system was slow, not the staff- they were lovely- just the system they have to work with seems to be. Servicing of room was unfortunately well below average of usual places but maybe the staff are directed not to wipe benches, etc, so not sure. Overall I really enjoyed my stay there.

10

Andrew

Jul 19, 2023

·

Stayed 1 night

My room was ultra clean and ultra modern, the lady that checked me in was very friendly and polite. The premises itself was very clean and well presented. Will definitely stay there again :)

8

Louise

Dec 18, 2024

·

Stayed 1 night

Located next to airport so very convenient. Room was clean & tidy. Bed was super comfy. Lovely shower. Only negative was we called to ask about room service and were told the menu would be available via the hotel compendium QR code on the tv. Compendium states to view pages 13-17 but only goes to page 13 with no menu. Thus, we did not order any food this time. We have previously had meals at the hotel and they have always been very good.

10

Lowell

Oct 9, 2023

·

Stayed 1 night

Clean and close to the airport

6

Andries

Nov 11, 2025

·

Stayed 1 night

Bathroom was noisy with a constant flushing sound from the pipes, Peeling paint in the bathroom. The room and bedding was pretty good

10

Katherine

Feb 17, 2024

·

Stayed 1 night

Great front desk staff and efficient bar staff (ordering food for room and for restaurant ) Room was freezing - great air-con but way too low in advance. Room as expected with adequate facilities. Some ring marks on surfaces suggested cursory cleaning only, but overall fresh and pleasant.

10

Reuben

Dec 12, 2024

·

Stayed 1 night

Smaller but modern and comfortable and very clean room. Quiet. Steps away from airport terminal. Tasty food at restaurant and they kindly allowed me to check in early and check out late

10

Gary

Sep 25, 2024

·

Stayed 1 night

Clean and functional

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AI-generated summary based on recent guest reviews

Rooms

Rooms are compact with very small showers noted by many, yet generally quiet and comfortable with blackout blinds aiding sleep. Some guests reported hallway or plumbing noise, humming appliances, or temperature-control quirks.

Related guest reviews

10

Kathy

May 2, 2025

·

Stayed 1 night

Early flight so great location. Rooms are small and very compact. Shower in particular is very small, elbows hit.

2

Colin

Oct 8, 2023

·

Stayed 1 night

While the hotel is convenient to the airport, I was given the room number 408 that was very noisy all night. The room must be adjacent to a boiler and some electrical equipment with loud clicks and bubbling water noises all night. I has a very bad night not happy Jan.

10

Kiri

Nov 22, 2024

·

Stayed 1 night

Bed was super comfortable, room was dark, service was great. Would stay again .

10

Barbara

Aug 18, 2024

·

Stayed 1 night

Easy walk from Airport. Close to BB Print Stadium and sporting precinct. Clean almost like new rooms. Comfortable bed. Very quiet room with blackout blind. Breakfast was very good. Staff friendly and helpful. We had a good view of the lights across the airport to town at night. Daytime view was the mountain ranges in background with airport car park and runway which was pleasant to sit at the desk and look out at the view. Requires a second chair and free bottled water in the room. Highly recommend.

6

Katie

Jul 12, 2025

·

Stayed 1 night

This hotel is great for an early morning flights. My only complaint is that the rooms claim to be sound proof but from about 6am there were people out in the hallway talking loudly and opening and closing doors constantly.

8

Mahmood

Jun 10, 2025

·

Stayed 1 night

Rooms are a bit smaller, everything else is good

10

Timur

Jan 25, 2024

·

Stayed 1 night

Very reliable comfortable and quiet rooms.

10

John

Mar 24, 2023

·

Stayed 1 night

Easy checkin bed was the best I’ve slept in at hotel; the room was very quiet and soundproof

8

Richard

Jul 23, 2023

·

Stayed 2 nights

The Fridge in room very noisy. Could not change room as hotel was fully booked

10

June

Nov 4, 2025

·

Stayed 1 night

The room was very comfortable and suited my needs perfectly.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently friendly, welcoming and professional. However, check-in can be slow or understaffed at peak times, and a few guests reported errors or unfriendly interactions.

Related guest reviews

10

Tony

Sep 18, 2025

·

Stayed 1 night

The service was good class and the front office nanager at check in was engaging, professional and provided a warm welcome. The only issue, which is really a personal option, the matress on the bed was very soft and provided little support.

10

Michael

Aug 12, 2024

·

Stayed 1 night

Friendly staff who were welcoming and helpful. Right next to airport (which can be a positive or negative). Decent sized room and facilities were great for the price. Not a 5 star hotel of course, but very good overall. Clean, good beds, great location if you have a flight. Bar and restaurant was decent food. I would definitely stay here again.

10

Karla

Nov 15, 2025

·

Stayed 1 night

Staff were very courteous and the hotel was clean and cool.

8

Benjamin Lewis

Oct 12, 2025

·

Stayed 1 night

Only 1 staff member on check-in. Waiting for over 1/2 hour to check in.

6

James

Jul 16, 2025

·

Stayed 1 night

I arrived obviously at a busy time. 4 waiting to check in when I arrived and four more after me. One staff member doing check ins and was having technical difficulties with equipment. He really did his best not his fault but why was he on his own at a busy time. Surely the hotel knows its peak hours and should staff accordingly. Hotel itself feels grubby and tired. Drained chairs by lifts etc. Restaurant and bar staff in particular excellent.

4

Lauren

Mar 2, 2024

·

Stayed 1 night

We arrived at 10:30pm to be told we couldn’t get a drink from the bar which is advertised to stay open until 11pm, the staff member didn’t offer us any alternative and was not friendly. The next morning for breakfast we arrived, no one greeted us so we found a table, as other people came they were serving themselves, we were very disappointed in the food, the eggs were over cooked, there were no fresh coffee cups and when my husband asked for one the staff member was annoyed and asked us for our room numbers to check us in for breakfast, however didn’t proceed to ask anyone else which made us feel like we inconvenienced her. They weren’t overly friendly and the customer experience was low.

4

Karl

Feb 27, 2023

·

Stayed 1 night

No fault to actaul workers, however very understaffed. waited too long to order drinks at bar- (i only wanted water) reception never answered phones- as they were busy attending other duties noisy fools banging on thier friends doors at 4am!

4

Jodi

Jul 23, 2024

·

Stayed 1 night

We got into the motel at 9.30pm after a long day of travelling . Checked in and was given our room key. The room key we were given was for a room that already had someone staying in it!! We woke the other guests by trying to get into their room!! Poor form checking 2 different parties into the same room!! Was well after 10pm by the time we got to a new room….

6

Kayla

Jan 19, 2025

·

Stayed 1 night

The room was good. Check in service was good. Service at the restaurant was terrible. We ended up leaving before ordering. The parking was also difficult as the boom gate is operated by the air port.

2

Kasey

Jul 23, 2023

·

Stayed 1 night

24hr food wasn’t available which is the sole reason why we booked due to late arrival Really not well equipped for what they advertise all over the hotel. Really inconvenient place to stay as no food delivery is available to the hotel and the hotel doesn’t have operational kitchen to coincide with flight arrivals. We felt really sorry for an elderly man that was rushed through his check in wasn’t asssited with anything related to check in, appeared really rude to him.

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AI-generated summary based on recent guest reviews

Location

Exceptionally convenient next to Mackay Airport, walkable to the terminal and ideal for early departures or late arrivals. Less convenient for access to town, and some found driving or parking flows through the airport awkward.

Related guest reviews

10

Michael

Aug 12, 2024

·

Stayed 1 night

Friendly staff who were welcoming and helpful. Right next to airport (which can be a positive or negative). Decent sized room and facilities were great for the price. Not a 5 star hotel of course, but very good overall. Clean, good beds, great location if you have a flight. Bar and restaurant was decent food. I would definitely stay here again.

8

Pierre

Aug 19, 2023

·

Stayed 1 night

Right next door to the airport. Rental car lot adjacent to hotel. Quite convenient, especially if you have an early flight. Small room. Clean.

6

Harry

Sep 13, 2024

·

Stayed 2 nights

Location at airport , away from everything

10

Tania

Jan 17, 2026

·

Stayed 1 night

Quick and easy access from Mackay airport. Clean, modern, quiet and comfortable rooms. Nice dining and bar area.

10

Barbara

Aug 18, 2024

·

Stayed 1 night

Easy walk from Airport. Close to BB Print Stadium and sporting precinct. Clean almost like new rooms. Comfortable bed. Very quiet room with blackout blind. Breakfast was very good. Staff friendly and helpful. We had a good view of the lights across the airport to town at night. Daytime view was the mountain ranges in background with airport car park and runway which was pleasant to sit at the desk and look out at the view. Requires a second chair and free bottled water in the room. Highly recommend.

10

Rohan

Jul 7, 2025

·

Stayed 2 nights

You need to fix up how you have to drive through the airport to go round to the back of the parking cause it’s a pain when you have to drive through when people are getting dropped off or picked up from the airport

10

Marie

Oct 7, 2024

·

Stayed 1 night

Quick stay to catch early flight. Convenient .

8

Amy

Jan 4, 2025

·

Stayed 1 night

Location, at airport for early morning flight.

10

Kenji

Oct 17, 2025

·

Stayed 2 nights

まわりに何もないのが少し困りましたが空港は近くて最高でした。

Translate

10

Warrick

May 30, 2025

·

Stayed 2 nights

close to airport

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AI-generated summary based on recent guest reviews

Dining

Many guests enjoyed the restaurant and bar, praising dinner quality. Others experienced long waits, cold or undercooked items, average breakfasts, or brusque service, leading to inconsistent impressions.

Related guest reviews

8

Enda

Sep 29, 2025

·

Stayed 1 night

Quality restaurant choices. Delicious dinner.

6

Russ

Aug 25, 2025

·

Stayed 3 nights

The property is first class and very clean however having to wait 90 minutes for my room service meal was of concern. Not only was it late but cold.

6

Greg

Oct 5, 2024

·

Stayed 6 nights

Poor bar service staff Overpriced meals

10

Glenn

Dec 9, 2024

·

Stayed 1 night

Very impressive Deluxe Queen was great Also had a good meal in the restaurant

6

Sandra

Sep 6, 2025

·

Stayed 1 night

Room was ok, shower was small, pillows were flat and only 1 extra available. Ordered an omelette for breakfast, I was standing waiting for the chef to serve me, one of the other employees came past and asked if I had been served, no I said I'd like an omelette please she says chef an omelette...the omelette came out and a sliced it and raw egg came out! I said something to the other employee about me not eating it and she just said oh...my husband got a late and paid $6 for it and it was pretty much full of foam...so not a good experience

10

Timothy

Sep 24, 2024

·

Stayed 1 night

Great food

10

Paul

Feb 8, 2025

·

Stayed 1 night

Perfect for an overnight stay right at the airport for those early departures or late arrivals. Very clean comfortable room and bar and restaurant are great

8

Jolan

Apr 3, 2025

·

Stayed 1 night

The check in process was easy and friendly. The room was clean and comfortable. However the food was very average and I even had to return it, which I don't normally do. When I did, the kitchen staff were rude and gave me stick and started slamming things around the kitchen like a couple of spoiled children. When my food arrived back it was worse that the first time, and to the point that it was uneatable. Im extremely disappointed with the rude and unprofessional response for something that would have been an easy fix but instead I received sheer laziness, incompetence and an unacceptable addit

10

Reuben

Dec 12, 2024

·

Stayed 1 night

Smaller but modern and comfortable and very clean room. Quiet. Steps away from airport terminal. Tasty food at restaurant and they kindly allowed me to check in early and check out late

6

Kayla

Jan 19, 2025

·

Stayed 1 night

The room was good. Check in service was good. Service at the restaurant was terrible. We ended up leaving before ordering. The parking was also difficult as the boom gate is operated by the air port.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $112	6 $105	7 $92
8 $101	9 $101	10 $107	11 $105	12 $100	13 $96	14 $98
15 $99	16 $102	17 $108	18 $110	19 $106	20 $92	21 $91
22 $99	23 $103	24 $104	25 $105	26 $102	27 $93	28 $97
29 $99	30 $105

Su	Mo	Tu	We	Th	Fr	Sa
		1 $106	2 $102	3 $97	4 $95	5 $98
6 $96	7 $101	8 $110	9 $101	10 $105	11 $95	12 $91
13 $98	14 $106	15 $104	16 $101	17 $100	18 $91	19 $90
20 $95	21 $102	22 $110	23 $104	24 $104	25 $98	26 $102
27 $109	28 $101	29 $104	30 $101	31 $110

Ibis Mackay

Prices for Ibis Mackay

Monthly average prices

About this property

Location

Room options

Room, 1 Queen Bed, Accessible

Standard Room, 1 King Bed

Superior Room, 1 King Bed (High Floor)

Standard Room, 1 Queen Bed

Superior Room, 1 Queen Bed

Superior Room, 2 Twin Beds

Guest reviews of Ibis Mackay

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Ibis Mackay

Considering this hotel for your Mackay trip?

Prices for upcoming dates