Name: Holiday Inn Express & Suites Ottawa East-Orleans by IHG
Address: 500 Brisebois Crescent, Ottawa, Ontario, Orleans, Ottawa, Canada, Ottawa, Ontario, CA
Price range: US$129–US$512 per night
Rating: 8.55

What guests think

Reviews of Holiday Inn Express & Suites Ottawa East-Orleans by IHG highlight friendly, accommodating staff, generally clean and comfortable rooms, and a convenient location near shopping and highways, with free breakfast frequently praised for variety and helpful attendants.

Common downsides include renovation periods causing dust, occasional facility closures and elevator issues, as well as small or cloudy pool conditions. Breakfast can get crowded with slow replenishment at times, and some rooms show wear, noise from pets or teams, or sofa-bed problems. Parking is usually easy, though construction and winter conditions have been noted. Expect a comfortable, service-forward stay with occasional hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Facilities include an indoor pool and a small gym; free parking is available. Renovations caused pool/gym closures and elevator outages at times, and the pool can feel small or cloudy.

Related guest reviews

8

Daniel

6 May 2025

·

Stayed 2 nights

Hotel room was in good condition. No caffeinated coffee in the room, only decaffeinated. Pool and fitness looks new and in good condition, but the pool water was cloudy and there was some mess on the pool deck that needed to be cleaned.

8

Susan

15 Sept 2025

·

Stayed 2 nights

Free parking and descent breakfast choices

6

Dawn

22 Mar 2025

·

Stayed 5 nights

Renovations meant dusty conditions, awkward hallways, pool was closed, gym was closed

8

Kimberly

19 May 2025

·

Stayed 1 night

The front desk staff and breakfast staff were exceptional. For the cost of the hotel, we had higher expectations. Things were broken and not maintained. Weight room was small and limited with equipment.

8

Mathieu

20 Aug 2024

·

Stayed 1 night

Pool is in terrible condition. Water is cloudy and not maintained.

2

Morgan

4 Mar 2025

·

Stayed 2 nights

We were unaware that the property was undergoing construction. There was dry wall dust all over the place. No pool available which is why we booked it for our children.

8

Paolo

4 Mar 2025

·

Stayed 1 night

Parking is under construction and this was not posted on the website. No pool and gym available. Knowing this information I would have not booked this hotel. Breakfast had a good selection of food.

2

Neha

23 Mar 2025

·

Stayed 1 night

We tolerated their "under renovation" status and the fact that the elevator didnt work -- I went up and down four stories of stairs, twice. The place was a total disaster, and unsafe. There were dogs in the rooms near us, barking all the time. There were hockey tournaments happening, and teams of young players making noise. But the worst thing that happened was being charged for damage we did not cause at all, in any fashion. We will be following up with management. I am exhausted from what was supposed to be a restful trip.

8

Kim

9 Aug 2025

·

Stayed 2 nights

Excellent property…easy to get to main thoroughfares. Staff very friendly. Only drawback they were down to one elevator which did lead to some lineups.

2

Olivier

7 Mar 2025

·

Stayed 1 night

L'hôtel était entièrement en travaux. Cela entraîne beaucoup de poussière et de bruit. La piscine était hors-service puisque en travaux. Il y avait un gros jour sous la porte de notre chambre. Nous étions juste à côté du groupe de ventilation et de l’ascenseur ce qui faisait beaucoup de bruit toute la nuit. Bref, nous étions en vacances avec nos 3 enfants et cette nuit n'a pas été reposante du tout et nous étions déçu de ne pas avoir la piscine... Nous aurions dû être prévenus de tout cela. La nuit ne vaut vraiment pas le prix que nous avons payé et nous souhaitons demander un dédommagement.

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Cleanliness

Many guests find the hotel and rooms very clean and well kept. However, renovation dust and occasional housekeeping misses (e.g., hair left, odors, mildew) are reported.

Related guest reviews

8

Martin

29 Apr 2025

·

Stayed 2 nights

Nice hotel, the personnel was nice and friendly. Only thing is the long hair in the bath tub, that stayed there even after they pass ti clean the room.

10

Wendy

8 Oct 2023

·

Stayed 1 night

Very modern, great breakfast. Room very clean and sanitized

4

Asfand

25 Feb 2023

·

Stayed 2 nights

Stains on the sofas and beds, smelly carpets, and washrooms were dirty. Our first time staying at holiday inn and very disappointing one. Breakfast seemed like just for face saving with disposable/ plastic utensils. Only good thing was front counter staff very polite and welcoming.

6

Linda

14 Nov 2024

·

Stayed 1 night

There was an empty granola bar wrapper sitting on the tv stand, foil lid off something in the garbage and used facecloth hanging in the shower.

6

Dawn

22 Mar 2025

·

Stayed 5 nights

Renovations meant dusty conditions, awkward hallways, pool was closed, gym was closed

2

Shea

22 Aug 2023

·

Stayed 1 night

Terribly dirty and outdated. The floors were filthy, the walls of our room had splatter stains of some sort, wallpaper was peeling, hair on the bathroom shower walls.. list goes on.

10

MARC-ANDRE

25 Feb 2024

·

Stayed 1 night

Very clean and friendly stafff

10

Giovanna

21 Mar 2025

·

Stayed 1 night

Exceptionally clean & renovated rooms. Nice to have free self serve parking. Reception at the hotel was very nice & loved their breakfast!

2

Olivier

7 Mar 2025

·

Stayed 1 night

L'hôtel était entièrement en travaux. Cela entraîne beaucoup de poussière et de bruit. La piscine était hors-service puisque en travaux. Il y avait un gros jour sous la porte de notre chambre. Nous étions juste à côté du groupe de ventilation et de l’ascenseur ce qui faisait beaucoup de bruit toute la nuit. Bref, nous étions en vacances avec nos 3 enfants et cette nuit n'a pas été reposante du tout et nous étions déçu de ne pas avoir la piscine... Nous aurions dû être prévenus de tout cela. La nuit ne vaut vraiment pas le prix que nous avons payé et nous souhaitons demander un dédommagement.

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10

Mohamad

24 Jun 2025

·

Stayed 3 nights

The property was clean and the room was comfortable

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Rooms

Rooms are generally spacious with comfortable beds and some modern touches, and Wi‑Fi is reliable. Some guests noted dated or worn furnishings, noise from pets or teams, and AC cycling; sofa beds are uncomfortable in several reviews.

Related guest reviews

10

Vladimir

14 Feb 2024

·

Stayed 1 night

Very fast check in, no issues. Internet connection is amazing. Room had a sanitized sticker on door feels nice to walk in such a clean room. Well done

10

Cathy

16 Nov 2025

·

Stayed 1 night

Staff was wonderful and friendly. The room size was well worth the money

10

James

14 Nov 2025

·

Stayed 2 nights

Lovely staff, amenities in the hotel were great as well. Rooms were huge too.

10

Melanie

29 Nov 2025

·

Stayed 1 night

Great hotel next to a mall and easy to get around the neighborhood. Hotel has modern decor, comfy beds and an appetizing buffet breakfast. Only downside was the AM loss of TV channels, but YouTube filled the void. I would stay here again.

10

Elise

9 Sept 2025

·

Stayed 1 night

Excellent amenities. Thoughtful room design, lots of space.

6

Daniyal

28 Dec 2023

·

Stayed 3 nights

Decent hotel but needs an aesthetics revamp. The old brown and green colour combination makes it look like you've stepped back into the 90's. Outside of that, it's a decent place. It's across the mall too which is good. Staff was very friendly. Thanks

8

Karen

23 Apr 2025

·

Stayed 7 nights

Everything was great except the pull out couch. Don’t plan to use it. The mattress was uneven and you could feel every coil. Even my 7 year old granddaughter couldn’t sleep on it.

4

Michael

17 Aug 2025

·

Stayed 1 night

"Suite" was just a slightly larger room with a fold out sofa bed with no bed sheets. I had to go to front to get bed sheets even though i listed 5 occupants. 1 elevator out and very busy had to used stairs. Stair way had chicken bones wings scattered about. Shower had mildew.

6

Dana

16 Jul 2025

·

Stayed 1 night

AC was turning on every 5 minutes. I did not sleep from 4 till 8. Everything else was very good.

8

Raymond

18 Feb 2026

·

Stayed 3 nights

Everything was good except the wake call I received my a neighbouring dog in the next room. Not sure I would come back getting wake up calls when you don’t want them.

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Service

Service is frequently praised as friendly, welcoming, and accommodating, with standout breakfast attendants and helpful front-desk staff. A few guests reported slow check-in or rare room assignment errors.

Related guest reviews

6

Tanner

5 Mar 2024

·

Stayed 1 night

Waited for 15 mins before anyone checked me in

10

Barbie

29 Sept 2025

·

Stayed 3 nights

Excellent staff. Women working at the continental breakfast were standouts.

6

John

4 Feb 2023

·

Stayed 1 night

Clean hotel. Comfortable bed. I was given a room that was already booked. Awkward walking into occupied room. 😳 But quick resolution.

10

Wendy

5 Feb 2024

·

Stayed 2 nights

The staff at check-in was great. I even received a text when I got to my room to check that everything was ok with the room!

8

Tina

22 Feb 2024

·

Stayed 2 nights

Ali at the front desk was a pleasure to deal with, friendly and accommodating. I was also able to make use of their colour printer on site which was very helpful.

10

Judi

18 Nov 2025

·

Stayed 2 nights

The front desk staff are always nice, the lady who does breakfast actually recognized me from my last visit! Lol. The beds are comfortable and the room is always clean.

10

Marc-André

24 Aug 2025

·

Stayed 1 night

Hotel was nice and clean, front desk was very helpful, kitchen staff helped us find what my son could eat due to a severe intolerance. One of the few instances where I was not disappointed from the condition or service of the hotel.

10

Jean

1 Jan 2025

·

Stayed 1 night

Staff was exceptional. Hotel was extremely busy but the staff took the time to ensure everyone’s needs were met. Highly recommend this hotel.

10

Juan

11 Jul 2025

·

Stayed 4 nights

The personnel at the front desk were just amazing. They took the time to greet while checking in. During my stay, they were more than helpful making sure my need were met. In addition, there was a lady cleaning at the gym. She was cleaning the place like she owns it. I got the impression she really like working there.

10

Jenel

19 May 2025

·

Stayed 2 nights

Customer service on arrival was great. All questions answered and breakfast 10/10. Will recommend to friends and family.

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Location

Convenient location near Place d’Orléans mall, restaurants and major roads; about a 20-minute drive to downtown. Some guests found access awkward during area road works or slightly off main streets.

Related guest reviews

8

sauda

8 Nov 2025

·

Stayed 4 nights

Very good location

10

Matthew

5 Jan 2024

·

Stayed 1 night

Nice Hotel. Clean, safe neighborhood, easy transportation nearby & plenty of shopping and dining options in area.

10

Christopher

26 Sept 2024

·

Stayed 5 nights

Great quiet area to stay in with easy access to the highway and a number of grocery, food, shopping options close by.

10

Greg

26 May 2024

·

Stayed 2 nights

Very convenient location with easy highway access

10

Melanie

29 Nov 2025

·

Stayed 1 night

Great hotel next to a mall and easy to get around the neighborhood. Hotel has modern decor, comfy beds and an appetizing buffet breakfast. Only downside was the AM loss of TV channels, but YouTube filled the void. I would stay here again.

8

Jojo

9 Jul 2023

·

Stayed 3 nights

The thing I like most is the location since it's walkable and very closed to the biggest mall in Orleans where the bus and train stations are linked. Commute is definitely a breeze and very accessible. The free breakfast is good and staff are very friendly. Ample of parking area. I would probably go back to this hotel in my future visit to Ottawa.

8

Susan

19 Sept 2023

·

Stayed 1 night

Property was a little hard to get to as the route was not on a main street. Hotel was nice, the breakfast was very good considering it was a buffet and the staff at breakfast were lovely. Only bad thing was that the handicapped room was at the farthest edge of the hotel away from the elevators so if you are mobility challenged , as I am, it is a fat walk to get to the room.

10

Gilles

2 Mar 2024

·

Stayed 1 night

conveniently located beside the highway.

8

Pierre

15 Apr 2025

·

Stayed 3 nights

A bit hard to get to due to all the road construction around the property. On our first night there where a number of wild children running up and down the hallway. Someone must have lodged a complaint because the noise stopped. On the first morning on the way to breakfast, I felt very unsafe on the elevator when a young man decided to berate me loudly for not having said good morning to him when he entered the elevator. He certainly was on a power trip and his girlfriend found this very funny. He later passed by the breakfast area and again smirked at me and commented again. No guest should have to deal with such odd behaviour especially when the guest is a 77 year old senior and the conceited punk is his 20’s . The cigarette parked behind his ear said it all. Also in the breakfast area there were children openly coughing over the serving trays and the bread container. Not very appetizing .

10

George

16 Jul 2025

·

Stayed 6 nights

Stayed a week. I was out every day in Ottawa. When I returned the room was done. Breakfast every morning was excellent, complimentary. Room was quiet, sheets were nice and soft. Down town was about a 20 minute drive, there was a large mall close to the hotel.

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Dining

The free breakfast is a highlight for many, with hot items, cinnamon rolls and a broad selection, and friendly attendants. At busy times seating is tight and items can run out or be slow to replenish.

Related guest reviews

10

Shannon

16 Feb 2024

·

Stayed 2 nights

Always great staying here. Such a convenient location. Comfortable beds, good shower pressure and fairly good breakfast. Outstanding breakfast room attendants, I don’t know their names but these two ladies were both lovely and super friendly. Always busy but still taking the time to say hi to regular customers and their children. This is what makes a place go from good to great!

10

Afia

5 Sept 2024

·

Stayed 3 nights

The breakfast eating place is kinda small Area. Couldn’t accommodate a lot of people always had to wait for people to finish before you get a seat

10

Arlene

16 Apr 2025

·

Stayed 1 night

We like that hot buffet breakfast was included in our stay. Thanks.

10

Roxanne

13 Jan 2026

·

Stayed 1 night

Nice clean hotel, good location. The only negative is the breakfast wasn’t great.

6

Marie

5 May 2023

·

Stayed 2 nights

The breakfast buffet was not much of a buffet. We stayed for 2 nights and found the same thi by on both days. The cinnamon buns were never replenished, the eggs, hashbrown and sausage pan had nothing in it for 20 minutes before they were replaced. They have a pancake machine and it wasn’t working for at least 30 minutes on both days. We spent over an hour at the ‘buffet’ and had to leave to eat breakfast at Tim Hortons. Pretty bad service.

10

Sheila

11 Sept 2025

·

Stayed 1 night

The rooms were spacious and clean! The Continental breakfast had a very large selection. Nicole who was working in the kitchen was very kind and hospitable! Highly recommend this place for families with small children!

8

Debra

11 Jul 2024

·

Stayed 2 nights

Breakfast is very busy as there are alot of familiea wirh your children living in the hotel I believe. You dont here them anytime just breakfast.

10

Michael

13 Sept 2025

·

Stayed 1 night

Staff were all very nice. Breakfast was tasty, the cinnamon rolls especially were fresh and hot. I appreciated having the Level 2 Flo destination EV chargers on site, that was helpful. Room was clean and decent sized. I would easily stay here again the next time we are in Ottawa! Thanks for a great stay.

10

Jenel

19 May 2025

·

Stayed 2 nights

Customer service on arrival was great. All questions answered and breakfast 10/10. Will recommend to friends and family.

8

Kathleen

28 Feb 2024

·

Stayed 3 nights

Breakfast wasn't the best, but better than nothing. Happy there was hot food

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Month	Average price
January	US$124
February	US$124
March	US$121
April	US$134
May	US$169
June	US$158
July	US$148
August	US$161
September	US$172
October	US$174
November	US$159
December	US$130

Su	Mo	Tu	We	Th	Fr	Sa
				1 $175	2 $202	3 $221
4 $148	5 $205	6 $239	7 $195	8 $209	9 $187	10 $222
11 $162	12 $152	13 $195	14 $195	15 $174	16 $214	17 $188
18 $155	19 $172	20 $182	21 $189	22 $308	23	24
25 $157	26 $172	27 $185	28	29 $175	30 $281	31 $284

Holiday Inn Express & Suites Ottawa East-Orleans by IHG

Prices for Holiday Inn Express & Suites Ottawa East-Orleans by IHG

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Accessible (Communications Accessible)

Standard Room, 1 King Bed, Accessible (Communications Accessible)

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Suite, 2 Queen Beds (Extra Floor Space)

Standard Room, 1 King Bed, Accessible (Communications)

Standard Room

Suite, 2 Queen Beds

Room (Specialty)

Standard Room, 2 Queen Beds, Accessible (Communications)

Guest reviews of Holiday Inn Express & Suites Ottawa East-Orleans by IHG

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Ottawa East-Orleans by IHG

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $236	19
20 $129	21 $413	22	23 $209	24	25 $281	26 $512
27 $132	28 $155	29 $168	30 $172