Hotel Allen
From
US$81
/ night
Select dates to see prices and availability
From
US$81
/ night
About this property
Enjoy the recreation opportunities such as an outdoor pool or make use of other amenities including a banquet hall.
Amenities
Enjoy the recreation opportunities such as an outdoor pool or make use of other amenities including a banquet hall.
Business amenities
Featured amenities include luggage storage, laundry facilities, and ATM/banking services. Free self parking is available onsite.
Dining
Grab a bite to eat at Hotel Allen Bistro, a bistro which features a bar/lounge, or stay in and take advantage of the room service (during limited hours).
Rooms
Make yourself at home in one of the 51 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Conveniences include coffee/tea makers and irons/ironing boards, and housekeeping is provided daily.
Location
With a stay at Hotel Allen in Townsville (North Ward), you'll be within a 5-minute walk of The Strand Beach and Queens Gardens. This motel is 0.3 mi (0.6 km) from Strand Park and 0.4 mi (0.7 km) from Strand Waterpark.
What's nearby
The Strand Beach(0.1 Miles)
Queens Gardens(0.2 Miles)
Strand Park(0.3 Miles)
Strand Waterpark(0.5 Miles)
Castle Hill(0.5 Miles)
Townsville Sports Reserve(0.6 Miles)
Perc Tucker Regional Gallery(0.6 Miles)
Catholic Diocese of Townsville(0.7 Miles)
ReefHQ(1 Miles)
Museum of Tropical Queensland(1 Miles)
Strand Rockpool(1 Miles)
Magnetic Island Ferry Terminal(1 Miles)
Cultural Centre Townsville(1 Miles)
Jezzine Barracks(1 Miles)
Maritime Museum of Townsville(1.1 Miles)
The nearest major airport is Townsville, QLD (TSV)(3.5 Miles)
Parking
Restaurant
Swimming pool
Non-smoking rooms
Room service
Housekeeping
Location
Cnr of Eyre Street & Gregory Street, Townsville, Queensland, Australia
The Strand Beach (0.1 Miles)
Queens Gardens (0.2 Miles)
Strand Park (0.3 Miles)
Strand Waterpark (0.5 Miles)
Castle Hill (0.5 Miles)
Townsville Sports Reserve (0.6 Miles)
Room options
8
Twin Room
Room details
1 Large Double Bed
2 Single Beds
Sleeps 2
215 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
13
Family Suite
Room details
1 Large Double Bed
, 1 Single Bed
, 1 Bunk Bed
and 1 Sofa Bed
Sleeps 7
452 ft²
Deck or PatioAir ConditioningWi-Fi (Free)Separate Living Room
18
Two-Bedroom Superior Suite
Room details
1 Large Double Bed
, 3× Single Beds
and 1 Sofa Bed
Sleeps 7
667 ft²
Air ConditioningWi-Fi (Free)Separate Living Room
4
Standard Queen Room
Room details
1 Large Double Bed
Sleeps 2
215 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
7
Single Room
Room details
1 Single Bed
183 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
12
Deluxe Suite with Kitchen
Room details
1 Large Double Bed
, 1 Single Bed
and 1 Sofa Bed
Sleeps 5
441 ft²
Air ConditioningWi-Fi (Free)Kitchen
10
Two-Bedroom Suite with Balcony
Room details
1 Large Double Bed
, 2 Single Beds
and 1 Sofa Bed
Sleeps 6
592 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
8
Studio Suite
Room details
1 Large Double Bed
, 2 Single Beds
and 1 Sofa Bed
Sleeps 6
355 ft²
Air ConditioningWi-Fi (Free)Separate Living Room
23
Three-Bedroom Suite with Kitchen
Room details
1 Extra-Large Double Bed
, 2 Large Double Beds
and 1 Sofa Bed
Sleeps 8
947 ft²
Air ConditioningWi-Fi (Free)Kitchen
8
Queen Suite
Room details
1 Large Double Bed
and 1 Sofa Bed
Sleeps 4
248 ft²
Air ConditioningWi-Fi (Free)Separate Living Room
6
Queen Room
Room details
1 Large Double Bed
Sleeps 2
226 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
Guest reviews of Hotel Allen
7.6
Good
Based on 1,407 verified reviews
Who stays here?
Business
3%
Couple
39%
Family
43%
Group
6%
Solo
7%
What guests think
AI-generated summary based on recent guest reviews
Across recent reviews, Hotel Allen is praised for its convenient, walkable location near The Strand and shops, budget pricing, and generally friendly staff, but many guests report dated rooms, cleanliness shortcomings, and maintenance issues that affect comfort.
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What guests think
Across recent reviews, Hotel Allen is praised for its convenient, walkable location near The Strand and shops, budget pricing, and generally friendly staff, but many guests report dated rooms, cleanliness shortcomings, and maintenance issues that affect comfort.
Noise from equipment or other guests appears in several reviews, and some report no Wi-Fi. Facilities are basic: the on-site bistro draws mixed feedback from excellent value to undercooked meals, and the pool is occasionally reported closed or unusable. Overall, it suits short stopovers more than longer, comfort-focused stays.
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AI-generated summary based on recent guest reviews
Facilities
On-site bistro receives mixed feedback, from great value and big meals to reports of undercooked or poor dishes. Pool availability varies, with some enjoying it and others finding it closed or unusable; parking is generally easy but access routes can be inconvenient.
Related guest reviews
6
Heather
19 May 2024
·
Stayed 2 nights
Old but tidy. Clean sheets and towels, great food, convenience plus, walk to supermarket and coffee shops. Two negatives: Had to walk out front door and around the corner to the car park lugging baggage when leaving in the morning, and no cutlery or plates to have cereal in the morning. Overall, I’d go there again.
Old but tidy. Clean sheets and towels, great food, convenience plus, walk to supermarket and coffee shops. Two negatives: Had to walk out front door and around the corner to the car park lugging baggage when leaving in the morning, and no cutlery or plates to have cereal in the morning. Overall, I’d go there again.
8
ROBYN
9 Apr 2024
·
Stayed 5 nights
I love Hotel Allen but feel it is desperately in need of money being spent on it ie new paint, refurbishment etc. When it rained the window leaked on to the single bed in my room so I'm happy there was nobody sleeping in that bed. But otherwise it was quiet, clean, excellent location, enjoyed swimming in the pool. If I had the money I'd buy it myself, sitting on a gold mine in the location etc
I love Hotel Allen but feel it is desperately in need of money being spent on it ie new paint, refurbishment etc. When it rained the window leaked on to the single bed in my room so I'm happy there was nobody sleeping in that bed. But otherwise it was quiet, clean, excellent location, enjoyed swimming in the pool. If I had the money I'd buy it myself, sitting on a gold mine in the location etc
8
Leon
30 Jul 2024
·
Stayed 8 nights
Great service, nice quite establishment. Food available at property.
Great service, nice quite establishment. Food available at property.
6
Coralie
30 Jun 2024
·
Stayed 6 nights
We loved the location. Shops across the road plenty of restaurants very close by and very short walk to the Strand. The staff were wonderful very helpful. The pool area was very nice. The food in the restaurant was amazing and meals were very big. The bad was the rooms they were awful. Paint peeling from the walls and ceilings. No towel racks, shower in a dreadful condition as was the handbasin, nowhere to put anything. The beds were quite old and not very comfortable.The jug in the room smelt of mould so we didn't use it.The whole room needed to be gutted and redone. Would we stay here again.NO. we checked out a day early and I was very surprised that they very kindly refunded our last night. So much to like at this place but the rooms leave so much to be desired.
We loved the location. Shops across the road plenty of restaurants very close by and very short walk to the Strand. The staff were wonderful very helpful. The pool area was very nice. The food in the restaurant was amazing and meals were very big. The bad was the rooms they were awful. Paint peeling from the walls and ceilings. No towel racks, shower in a dreadful condition as was the handbasin, nowhere to put anything. The beds were quite old and not very comfortable.The jug in the room smelt of mould so we didn't use it.The whole room needed to be gutted and redone. Would we stay here again.NO. we checked out a day early and I was very surprised that they very kindly refunded our last night. So much to like at this place but the rooms leave so much to be desired.
4
Sheryl
25 Nov 2023
·
Stayed 1 night
It looks like something out of a movie in the 70's. Ceiling paint coming off. ripped carpet with staining. Pool unusable. Cant shut the fridge without a latch. Mould on the roof in the bedroom.
It looks like something out of a movie in the 70's. Ceiling paint coming off. ripped carpet with staining. Pool unusable. Cant shut the fridge without a latch. Mould on the roof in the bedroom.
8
Tash
28 Jul 2024
·
Stayed 3 nights
Older style hotel with all necessary amenities, in a great position and well priced.
Older style hotel with all necessary amenities, in a great position and well priced.
2
Michelle
3 Oct 2023
·
Stayed 2 nights
It was very dirty, disgusting, we had no blankets, no hot water, garbage bin had moulded and food scraps from previous people. No tv working we did let the lady's in office know. But they were getting someone to fix it, but they never did. 2 nights with the kids who had no tv, no hot water, no blankets we had heater on all night. The freezer was not cleaned had ice cream melted although it. The pool was out of working order. Or closed until further notice.... We would have rathered pay extra to get a room with tv, warm water.
It was very dirty, disgusting, we had no blankets, no hot water, garbage bin had moulded and food scraps from previous people. No tv working we did let the lady's in office know. But they were getting someone to fix it, but they never did. 2 nights with the kids who had no tv, no hot water, no blankets we had heater on all night. The freezer was not cleaned had ice cream melted although it. The pool was out of working order. Or closed until further notice.... We would have rathered pay extra to get a room with tv, warm water.
8
Cameron
6 Jan 2023
·
Stayed 19,361 nights
Great staff making the most of a hotel that needs some maintenance. Great location, great bistro, enjoyed the pool and gardens. The room needed work but for the price could not expect more. A coat of paint, carpet and electrical upgrades would go a long way. Lots of parking, easy checkin.
Great staff making the most of a hotel that needs some maintenance. Great location, great bistro, enjoyed the pool and gardens. The room needed work but for the price could not expect more. A coat of paint, carpet and electrical upgrades would go a long way. Lots of parking, easy checkin.
8
Ivan
16 May 2023
·
Stayed 3 nights
We stayed for 3 nights. The accommodation was basic but clean. The beds were comfortable but the pillows were too soft. The shower was great. Unfortunately, although there was a toaster there were no plates or cutlery so that would have been a bit more convenient. We bought some from Woolies. We would certainly stay again. It was great value for money. The bistro was also excellent value for money - especially for 'seniors'.
We stayed for 3 nights. The accommodation was basic but clean. The beds were comfortable but the pillows were too soft. The shower was great. Unfortunately, although there was a toaster there were no plates or cutlery so that would have been a bit more convenient. We bought some from Woolies. We would certainly stay again. It was great value for money. The bistro was also excellent value for money - especially for 'seniors'.
8
Rachel
22 Aug 2024
·
Stayed 1 night
Right next to Woolworths and some cafes/ small shops. Easy to find and park. Friendly and helpful customer service & hot shower.
Right next to Woolworths and some cafes/ small shops. Easy to find and park. Friendly and helpful customer service & hot shower.
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness feedback is mixed, with several reports of dirty rooms, mould, stained carpets, bad odours, and grime, alongside some mentions of tidy or clean interiors.
Related guest reviews
4
Tammie
27 Jul 2024
·
Stayed 1 night
The saying ‘You get what you pay for’ stands true for this place… actually, I think I over paid for what we got! I have no complaints at all with the staff and service we received.. but that was the only good points. The room.. felt dirty, looked dirty, smelt terrible. So very outdated with paint peeling off the ceiling and walls in bathroom. Exhaust fan not working. Sagging old bed. Sticky carpets. So noisy!! Had people yelling and screaming all hours of the night and early morning. We dined in at the restaurant and soon regretted that decision. Ordered 2 entrees and 2 mains. Specifically asked for entrees to be brought out before mains and all 4 arrived at the same time! Had buffalo wings which were inedible due to tasting like straight vinegar.. when complained was told it was because they use bottled sauce. I have used several brands of ready made buffalo sauce and have never had any taste like a bottle of vinegar. Staff were great about it though and I did receive a refund. Carbonara pasta was like soup. Loaded fries were cold. Unfortunately I cannot recommend this place at all.. will not stay again.
The saying ‘You get what you pay for’ stands true for this place… actually, I think I over paid for what we got! I have no complaints at all with the staff and service we received.. but that was the only good points. The room.. felt dirty, looked dirty, smelt terrible. So very outdated with paint peeling off the ceiling and walls in bathroom. Exhaust fan not working. Sagging old bed. Sticky carpets. So noisy!! Had people yelling and screaming all hours of the night and early morning. We dined in at the restaurant and soon regretted that decision. Ordered 2 entrees and 2 mains. Specifically asked for entrees to be brought out before mains and all 4 arrived at the same time! Had buffalo wings which were inedible due to tasting like straight vinegar.. when complained was told it was because they use bottled sauce. I have used several brands of ready made buffalo sauce and have never had any taste like a bottle of vinegar. Staff were great about it though and I did receive a refund. Carbonara pasta was like soup. Loaded fries were cold. Unfortunately I cannot recommend this place at all.. will not stay again.
4
Shaun
25 Oct 2023
·
Stayed 3 nights
The room was dirty, including the inside of the fridge. The carpet and overall cleanliness of the accommodation was poor. There was a full domestic situation directly outside my room on one afternoon, which I’m not sure was resolved or not. The food was great, as were the staff though.
The room was dirty, including the inside of the fridge. The carpet and overall cleanliness of the accommodation was poor. There was a full domestic situation directly outside my room on one afternoon, which I’m not sure was resolved or not. The food was great, as were the staff though.
4
Stevie
26 Mar 2023
·
Stayed 2 nights
Unfortunately the condition of the property was terrible. I'm all for cheap accommodation and know you get what you pay for but mould covering the roof and walls is more of a health risk and I'm not exaggerating.
Unfortunately the condition of the property was terrible. I'm all for cheap accommodation and know you get what you pay for but mould covering the roof and walls is more of a health risk and I'm not exaggerating.
4
Sheryl
25 Nov 2023
·
Stayed 1 night
It looks like something out of a movie in the 70's. Ceiling paint coming off. ripped carpet with staining. Pool unusable. Cant shut the fridge without a latch. Mould on the roof in the bedroom.
It looks like something out of a movie in the 70's. Ceiling paint coming off. ripped carpet with staining. Pool unusable. Cant shut the fridge without a latch. Mould on the roof in the bedroom.
6
Ryan
16 Jun 2024
·
Stayed 1 night
The shower curtain was dirty, the bed was comfortable. Close to the beach at a budget price. Good location.
The shower curtain was dirty, the bed was comfortable. Close to the beach at a budget price. Good location.
2
DELIA MOREYA
20 Aug 2024
·
Stayed 6 nights
Horrible! Muy sucio, no hacen limpieza, las paredes del baño asquerosas, no tiene wifi!! Cierran la entrada a las 9pm
Horrible! Muy sucio, no hacen limpieza, las paredes del baño asquerosas, no tiene wifi!! Cierran la entrada a las 9pm
8
Alek
16 Jan 2024
·
Stayed 5 nights
I was there for 5 nights. I found the staff to be quite friendly. Overall, I was happy with my stay. My only gripe is the cleanliness. There was hair all over the floor and toilet lid (I’m bald so I know it wasn’t mine!), and when I spoke to ‘housekeeping’ they directed me to the vacuum cleaner for me to clean it up. I just didn’t think I should have to do that considering I was the guest and I didn’t just pay for 1 night.
I was there for 5 nights. I found the staff to be quite friendly. Overall, I was happy with my stay. My only gripe is the cleanliness. There was hair all over the floor and toilet lid (I’m bald so I know it wasn’t mine!), and when I spoke to ‘housekeeping’ they directed me to the vacuum cleaner for me to clean it up. I just didn’t think I should have to do that considering I was the guest and I didn’t just pay for 1 night.
4
Christopher
28 Jul 2024
·
Stayed 1 night
We were in suit 4. It was dirty, air con don't work, back patio door no lock and patio was dirty, cigarettes everywhere it was disgusting. Bathroom the shower door hardly shut, carpet looks dirty. Stuff was very nice on the first day we were there stayed next day had lunch, food was horrible, chicken schnitzel was raw so couldn't eat it. And staff that day was so rude. One staff came and told us about the smoking rules but didn't tell any other table and we all knew the rule as we stayed there and knew where smoking area was. It needs to be updated and a good clean out.
We were in suit 4. It was dirty, air con don't work, back patio door no lock and patio was dirty, cigarettes everywhere it was disgusting. Bathroom the shower door hardly shut, carpet looks dirty. Stuff was very nice on the first day we were there stayed next day had lunch, food was horrible, chicken schnitzel was raw so couldn't eat it. And staff that day was so rude. One staff came and told us about the smoking rules but didn't tell any other table and we all knew the rule as we stayed there and knew where smoking area was. It needs to be updated and a good clean out.
4
Evelyn
27 Jun 2024
·
Stayed 1 night
Proximity to the beach was awesome. The room we had was dirty.
Proximity to the beach was awesome. The room we had was dirty.
4
Rafael
25 Jun 2023
·
Stayed 1 night
Hotel falling down in pieces. Dirty room, carpet on corridors to the rooms full of stains, paint on ceilings peeling, the shower in my room was still dirty from previous stay. Don’t recommend this hotel at all.
Hotel falling down in pieces. Dirty room, carpet on corridors to the rooms full of stains, paint on ceilings peeling, the shower in my room was still dirty from previous stay. Don’t recommend this hotel at all.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are very dated and in need of renovation, with multiple reports of sagging or uncomfortable beds and intrusive noise from equipment or other guests; some guests also report no Wi-Fi.
Related guest reviews
6
Terrence
10 Sept 2023
·
Stayed 1 night
Good value so close to The Strand but bed uncomfortable and room smelled stale and was in a generally poor state of repair. Restaurant food was good, however.
Good value so close to The Strand but bed uncomfortable and room smelled stale and was in a generally poor state of repair. Restaurant food was good, however.
4
Tammie
27 Jul 2024
·
Stayed 1 night
The saying ‘You get what you pay for’ stands true for this place… actually, I think I over paid for what we got! I have no complaints at all with the staff and service we received.. but that was the only good points. The room.. felt dirty, looked dirty, smelt terrible. So very outdated with paint peeling off the ceiling and walls in bathroom. Exhaust fan not working. Sagging old bed. Sticky carpets. So noisy!! Had people yelling and screaming all hours of the night and early morning. We dined in at the restaurant and soon regretted that decision. Ordered 2 entrees and 2 mains. Specifically asked for entrees to be brought out before mains and all 4 arrived at the same time! Had buffalo wings which were inedible due to tasting like straight vinegar.. when complained was told it was because they use bottled sauce. I have used several brands of ready made buffalo sauce and have never had any taste like a bottle of vinegar. Staff were great about it though and I did receive a refund. Carbonara pasta was like soup. Loaded fries were cold. Unfortunately I cannot recommend this place at all.. will not stay again.
The saying ‘You get what you pay for’ stands true for this place… actually, I think I over paid for what we got! I have no complaints at all with the staff and service we received.. but that was the only good points. The room.. felt dirty, looked dirty, smelt terrible. So very outdated with paint peeling off the ceiling and walls in bathroom. Exhaust fan not working. Sagging old bed. Sticky carpets. So noisy!! Had people yelling and screaming all hours of the night and early morning. We dined in at the restaurant and soon regretted that decision. Ordered 2 entrees and 2 mains. Specifically asked for entrees to be brought out before mains and all 4 arrived at the same time! Had buffalo wings which were inedible due to tasting like straight vinegar.. when complained was told it was because they use bottled sauce. I have used several brands of ready made buffalo sauce and have never had any taste like a bottle of vinegar. Staff were great about it though and I did receive a refund. Carbonara pasta was like soup. Loaded fries were cold. Unfortunately I cannot recommend this place at all.. will not stay again.
6
Lynette
2 Aug 2024
·
Stayed 2 nights
Convenient location, clean but old and fairly shabby bathroom fittings, basic beds etc. staff were unobtrusive. Guests enjoyed music available
Convenient location, clean but old and fairly shabby bathroom fittings, basic beds etc. staff were unobtrusive. Guests enjoyed music available
4
steve
1 Aug 2024
·
Stayed 1 night
staff were good, Area is close enough to town. room right on top of Extremely noisy fridge generator even noisier when it kicks in. OMG
staff were good, Area is close enough to town. room right on top of Extremely noisy fridge generator even noisier when it kicks in. OMG
6
Derek
6 Jul 2024
·
Stayed 2 nights
Very noisy room, some sort of motor almost constantly on outside rom ran all night. Good location.
Very noisy room, some sort of motor almost constantly on outside rom ran all night. Good location.
4
Whitney
26 Jul 2024
·
Stayed 1 night
Very out dated hotel. A backpackers hotel. Bed very cheap. Rooms well over due for renovations. Had one meal at the restaurant which was disappointing because the sausages weren't properly cooked and partly raw and the staff couldn't careless and didnt offer any compensation, had to go elsewhere for a better meal. A very cheap place. Definitely get what you pay for and i wouldnt recommend this place to any friends or family visiting Townsville
Very out dated hotel. A backpackers hotel. Bed very cheap. Rooms well over due for renovations. Had one meal at the restaurant which was disappointing because the sausages weren't properly cooked and partly raw and the staff couldn't careless and didnt offer any compensation, had to go elsewhere for a better meal. A very cheap place. Definitely get what you pay for and i wouldnt recommend this place to any friends or family visiting Townsville
4
Laura
22 Jul 2024
·
Stayed 1 night
Was initially give a room without enough beds for people booked , receptionist moved us to a ‘suite’ only when I provided evidence that I had booked for 4 people and needed 4 beds. Fire alarm went off twice (including at 3am!) only for staff to then say ‘false alarm’. Building, room and amenities in serious need of renovation. Mattresses sagging, carpets torn and not a single wall with undamaged paint. It might be cheap, but it’s also nasty.
Was initially give a room without enough beds for people booked , receptionist moved us to a ‘suite’ only when I provided evidence that I had booked for 4 people and needed 4 beds. Fire alarm went off twice (including at 3am!) only for staff to then say ‘false alarm’. Building, room and amenities in serious need of renovation. Mattresses sagging, carpets torn and not a single wall with undamaged paint. It might be cheap, but it’s also nasty.
2
Yvette
3 Sept 2023
·
Stayed 1 night
Mattress was lumpy, air conditioning was very noisy, couldn’t open window as no screen or bars and opened onto an accessible rooftop. Carpets in hallways stained.
Mattress was lumpy, air conditioning was very noisy, couldn’t open window as no screen or bars and opened onto an accessible rooftop. Carpets in hallways stained.
2
DELIA MOREYA
20 Aug 2024
·
Stayed 6 nights
Horrible! Muy sucio, no hacen limpieza, las paredes del baño asquerosas, no tiene wifi!! Cierran la entrada a las 9pm
Horrible! Muy sucio, no hacen limpieza, las paredes del baño asquerosas, no tiene wifi!! Cierran la entrada a las 9pm
6
Whitney
26 Jul 2024
·
Stayed 2 nights
This hotel was convenient for the price, definitely out dated, such a shame the property owner hasn't renovated as it really needs it. Cheap beds. Needs a face lift big time. Perfect backpacker accommodation.
This hotel was convenient for the price, definitely out dated, such a shame the property owner hasn't renovated as it really needs it. Cheap beds. Needs a face lift big time. Perfect backpacker accommodation.
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AI-generated summary based on recent guest reviews
Service
Staff are frequently described as friendly and helpful, with some accommodating issue resolution; however, there are reports of rudeness, check-in or billing hiccups, and inconsistent housekeeping responsiveness.
Related guest reviews
8
Leon
30 Jul 2024
·
Stayed 8 nights
Great service, nice quite establishment. Food available at property.
Great service, nice quite establishment. Food available at property.
8
david
16 Jul 2023
·
Stayed 2 nights
HI guys book though! expedia when i got there i got charge by hotel Allen to stay there. The receptions. said the account had not been payed no i am trying to get my money back from the hotel. not happy jan
HI guys book though! expedia when i got there i got charge by hotel Allen to stay there. The receptions. said the account had not been payed no i am trying to get my money back from the hotel. not happy jan
10
Russell
21 May 2024
·
Excellent staff,
Excellent staff,
4
Sam
12 Jul 2024
·
Stayed 1 night
The staff were nice and accommodating as I had to alter my booking during a busy weekend for Townsville. The location was convenient, the stand is a nice place to stay, walking distance to everything we needed. The room itself needs renovations/repairs and was quite dirty.
The staff were nice and accommodating as I had to alter my booking during a busy weekend for Townsville. The location was convenient, the stand is a nice place to stay, walking distance to everything we needed. The room itself needs renovations/repairs and was quite dirty.
8
Stuart
29 Jul 2024
·
Stayed 1 night
Staff were excellent, carpet and walls are worn but character of hotel was great. Would stay again
Staff were excellent, carpet and walls are worn but character of hotel was great. Would stay again
8
Alek
16 Jan 2024
·
Stayed 5 nights
I was there for 5 nights. I found the staff to be quite friendly. Overall, I was happy with my stay. My only gripe is the cleanliness. There was hair all over the floor and toilet lid (I’m bald so I know it wasn’t mine!), and when I spoke to ‘housekeeping’ they directed me to the vacuum cleaner for me to clean it up. I just didn’t think I should have to do that considering I was the guest and I didn’t just pay for 1 night.
I was there for 5 nights. I found the staff to be quite friendly. Overall, I was happy with my stay. My only gripe is the cleanliness. There was hair all over the floor and toilet lid (I’m bald so I know it wasn’t mine!), and when I spoke to ‘housekeeping’ they directed me to the vacuum cleaner for me to clean it up. I just didn’t think I should have to do that considering I was the guest and I didn’t just pay for 1 night.
4
Christopher
28 Jul 2024
·
Stayed 1 night
We were in suit 4. It was dirty, air con don't work, back patio door no lock and patio was dirty, cigarettes everywhere it was disgusting. Bathroom the shower door hardly shut, carpet looks dirty. Stuff was very nice on the first day we were there stayed next day had lunch, food was horrible, chicken schnitzel was raw so couldn't eat it. And staff that day was so rude. One staff came and told us about the smoking rules but didn't tell any other table and we all knew the rule as we stayed there and knew where smoking area was. It needs to be updated and a good clean out.
We were in suit 4. It was dirty, air con don't work, back patio door no lock and patio was dirty, cigarettes everywhere it was disgusting. Bathroom the shower door hardly shut, carpet looks dirty. Stuff was very nice on the first day we were there stayed next day had lunch, food was horrible, chicken schnitzel was raw so couldn't eat it. And staff that day was so rude. One staff came and told us about the smoking rules but didn't tell any other table and we all knew the rule as we stayed there and knew where smoking area was. It needs to be updated and a good clean out.
6
Helen
25 Feb 2024
·
Stayed 3 nights
Great location. Unable to lock window on arrival but it was fixed later in the day after we advised. While clean it could do with some paint and freshening up. Dinner meal was nice but they forgot to put in a few listed ingredients. We felt comfortable enough staying here for the price we paid.
Great location. Unable to lock window on arrival but it was fixed later in the day after we advised. While clean it could do with some paint and freshening up. Dinner meal was nice but they forgot to put in a few listed ingredients. We felt comfortable enough staying here for the price we paid.
10
Stephen
20 May 2024
·
Stayed 3 nights
Friendly staff, quiet location and close to The Strand.
Friendly staff, quiet location and close to The Strand.
8
Rachel
22 Aug 2024
·
Stayed 1 night
Right next to Woolworths and some cafes/ small shops. Easy to find and park. Friendly and helpful customer service & hot shower.
Right next to Woolworths and some cafes/ small shops. Easy to find and park. Friendly and helpful customer service & hot shower.
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AI-generated summary based on recent guest reviews
Location
Consistently praised for a convenient, walkable setting near The Strand, shops, cafes, and the beach; easy for getting around Townsville.
Related guest reviews
6
Heather
19 May 2024
·
Stayed 2 nights
Old but tidy. Clean sheets and towels, great food, convenience plus, walk to supermarket and coffee shops. Two negatives: Had to walk out front door and around the corner to the car park lugging baggage when leaving in the morning, and no cutlery or plates to have cereal in the morning. Overall, I’d go there again.
Old but tidy. Clean sheets and towels, great food, convenience plus, walk to supermarket and coffee shops. Two negatives: Had to walk out front door and around the corner to the car park lugging baggage when leaving in the morning, and no cutlery or plates to have cereal in the morning. Overall, I’d go there again.
8
carol
14 Aug 2024
·
Stayed 1 night
Good rooms. good location
Good rooms. good location
6
Coralie
30 Jun 2024
·
Stayed 6 nights
We loved the location. Shops across the road plenty of restaurants very close by and very short walk to the Strand. The staff were wonderful very helpful. The pool area was very nice. The food in the restaurant was amazing and meals were very big. The bad was the rooms they were awful. Paint peeling from the walls and ceilings. No towel racks, shower in a dreadful condition as was the handbasin, nowhere to put anything. The beds were quite old and not very comfortable.The jug in the room smelt of mould so we didn't use it.The whole room needed to be gutted and redone. Would we stay here again.NO. we checked out a day early and I was very surprised that they very kindly refunded our last night. So much to like at this place but the rooms leave so much to be desired.
We loved the location. Shops across the road plenty of restaurants very close by and very short walk to the Strand. The staff were wonderful very helpful. The pool area was very nice. The food in the restaurant was amazing and meals were very big. The bad was the rooms they were awful. Paint peeling from the walls and ceilings. No towel racks, shower in a dreadful condition as was the handbasin, nowhere to put anything. The beds were quite old and not very comfortable.The jug in the room smelt of mould so we didn't use it.The whole room needed to be gutted and redone. Would we stay here again.NO. we checked out a day early and I was very surprised that they very kindly refunded our last night. So much to like at this place but the rooms leave so much to be desired.
6
Lynette
2 Aug 2024
·
Stayed 2 nights
Convenient location, clean but old and fairly shabby bathroom fittings, basic beds etc. staff were unobtrusive. Guests enjoyed music available
Convenient location, clean but old and fairly shabby bathroom fittings, basic beds etc. staff were unobtrusive. Guests enjoyed music available
8
Tash
28 Jul 2024
·
Stayed 3 nights
Older style hotel with all necessary amenities, in a great position and well priced.
Older style hotel with all necessary amenities, in a great position and well priced.
4
John
25 Aug 2024
·
Stayed 2 nights
Good access to all local areas, strand, shops
Good access to all local areas, strand, shops
10
Hugh
27 May 2023
·
Stayed 1 night
Surprisingly good for an overnighter, big barn of a place, well located.
Surprisingly good for an overnighter, big barn of a place, well located.
8
Barbara
18 Feb 2023
·
Stayed 1 night
close to beach and eating places also some shops
close to beach and eating places also some shops
10
Matthew
21 May 2023
·
Stayed 1 night
Great location, right behind the strand and on Gregory street.
Great location, right behind the strand and on Gregory street.
8
Rachel
22 Aug 2024
·
Stayed 1 night
Right next to Woolworths and some cafes/ small shops. Easy to find and park. Friendly and helpful customer service & hot shower.
Right next to Woolworths and some cafes/ small shops. Easy to find and park. Friendly and helpful customer service & hot shower.
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AI-generated summary based on recent guest reviews
Dining
On-site dining feedback is inconsistent: several guests enjoyed tasty, good-value meals, while others reported undercooked or poor dishes and order errors.
Related guest reviews
6
Terrence
10 Sept 2023
·
Stayed 1 night
Good value so close to The Strand but bed uncomfortable and room smelled stale and was in a generally poor state of repair. Restaurant food was good, however.
Good value so close to The Strand but bed uncomfortable and room smelled stale and was in a generally poor state of repair. Restaurant food was good, however.
6
Heather
19 May 2024
·
Stayed 2 nights
Old but tidy. Clean sheets and towels, great food, convenience plus, walk to supermarket and coffee shops. Two negatives: Had to walk out front door and around the corner to the car park lugging baggage when leaving in the morning, and no cutlery or plates to have cereal in the morning. Overall, I’d go there again.
Old but tidy. Clean sheets and towels, great food, convenience plus, walk to supermarket and coffee shops. Two negatives: Had to walk out front door and around the corner to the car park lugging baggage when leaving in the morning, and no cutlery or plates to have cereal in the morning. Overall, I’d go there again.
4
Tammie
27 Jul 2024
·
Stayed 1 night
The saying ‘You get what you pay for’ stands true for this place… actually, I think I over paid for what we got! I have no complaints at all with the staff and service we received.. but that was the only good points. The room.. felt dirty, looked dirty, smelt terrible. So very outdated with paint peeling off the ceiling and walls in bathroom. Exhaust fan not working. Sagging old bed. Sticky carpets. So noisy!! Had people yelling and screaming all hours of the night and early morning. We dined in at the restaurant and soon regretted that decision. Ordered 2 entrees and 2 mains. Specifically asked for entrees to be brought out before mains and all 4 arrived at the same time! Had buffalo wings which were inedible due to tasting like straight vinegar.. when complained was told it was because they use bottled sauce. I have used several brands of ready made buffalo sauce and have never had any taste like a bottle of vinegar. Staff were great about it though and I did receive a refund. Carbonara pasta was like soup. Loaded fries were cold. Unfortunately I cannot recommend this place at all.. will not stay again.
The saying ‘You get what you pay for’ stands true for this place… actually, I think I over paid for what we got! I have no complaints at all with the staff and service we received.. but that was the only good points. The room.. felt dirty, looked dirty, smelt terrible. So very outdated with paint peeling off the ceiling and walls in bathroom. Exhaust fan not working. Sagging old bed. Sticky carpets. So noisy!! Had people yelling and screaming all hours of the night and early morning. We dined in at the restaurant and soon regretted that decision. Ordered 2 entrees and 2 mains. Specifically asked for entrees to be brought out before mains and all 4 arrived at the same time! Had buffalo wings which were inedible due to tasting like straight vinegar.. when complained was told it was because they use bottled sauce. I have used several brands of ready made buffalo sauce and have never had any taste like a bottle of vinegar. Staff were great about it though and I did receive a refund. Carbonara pasta was like soup. Loaded fries were cold. Unfortunately I cannot recommend this place at all.. will not stay again.
6
Coralie
30 Jun 2024
·
Stayed 6 nights
We loved the location. Shops across the road plenty of restaurants very close by and very short walk to the Strand. The staff were wonderful very helpful. The pool area was very nice. The food in the restaurant was amazing and meals were very big. The bad was the rooms they were awful. Paint peeling from the walls and ceilings. No towel racks, shower in a dreadful condition as was the handbasin, nowhere to put anything. The beds were quite old and not very comfortable.The jug in the room smelt of mould so we didn't use it.The whole room needed to be gutted and redone. Would we stay here again.NO. we checked out a day early and I was very surprised that they very kindly refunded our last night. So much to like at this place but the rooms leave so much to be desired.
We loved the location. Shops across the road plenty of restaurants very close by and very short walk to the Strand. The staff were wonderful very helpful. The pool area was very nice. The food in the restaurant was amazing and meals were very big. The bad was the rooms they were awful. Paint peeling from the walls and ceilings. No towel racks, shower in a dreadful condition as was the handbasin, nowhere to put anything. The beds were quite old and not very comfortable.The jug in the room smelt of mould so we didn't use it.The whole room needed to be gutted and redone. Would we stay here again.NO. we checked out a day early and I was very surprised that they very kindly refunded our last night. So much to like at this place but the rooms leave so much to be desired.
4
Shaun
25 Oct 2023
·
Stayed 3 nights
The room was dirty, including the inside of the fridge. The carpet and overall cleanliness of the accommodation was poor. There was a full domestic situation directly outside my room on one afternoon, which I’m not sure was resolved or not. The food was great, as were the staff though.
The room was dirty, including the inside of the fridge. The carpet and overall cleanliness of the accommodation was poor. There was a full domestic situation directly outside my room on one afternoon, which I’m not sure was resolved or not. The food was great, as were the staff though.
4
Whitney
26 Jul 2024
·
Stayed 1 night
Very out dated hotel. A backpackers hotel. Bed very cheap. Rooms well over due for renovations. Had one meal at the restaurant which was disappointing because the sausages weren't properly cooked and partly raw and the staff couldn't careless and didnt offer any compensation, had to go elsewhere for a better meal. A very cheap place. Definitely get what you pay for and i wouldnt recommend this place to any friends or family visiting Townsville
Very out dated hotel. A backpackers hotel. Bed very cheap. Rooms well over due for renovations. Had one meal at the restaurant which was disappointing because the sausages weren't properly cooked and partly raw and the staff couldn't careless and didnt offer any compensation, had to go elsewhere for a better meal. A very cheap place. Definitely get what you pay for and i wouldnt recommend this place to any friends or family visiting Townsville
4
Christopher
28 Jul 2024
·
Stayed 1 night
We were in suit 4. It was dirty, air con don't work, back patio door no lock and patio was dirty, cigarettes everywhere it was disgusting. Bathroom the shower door hardly shut, carpet looks dirty. Stuff was very nice on the first day we were there stayed next day had lunch, food was horrible, chicken schnitzel was raw so couldn't eat it. And staff that day was so rude. One staff came and told us about the smoking rules but didn't tell any other table and we all knew the rule as we stayed there and knew where smoking area was. It needs to be updated and a good clean out.
We were in suit 4. It was dirty, air con don't work, back patio door no lock and patio was dirty, cigarettes everywhere it was disgusting. Bathroom the shower door hardly shut, carpet looks dirty. Stuff was very nice on the first day we were there stayed next day had lunch, food was horrible, chicken schnitzel was raw so couldn't eat it. And staff that day was so rude. One staff came and told us about the smoking rules but didn't tell any other table and we all knew the rule as we stayed there and knew where smoking area was. It needs to be updated and a good clean out.
6
Helen
25 Feb 2024
·
Stayed 3 nights
Great location. Unable to lock window on arrival but it was fixed later in the day after we advised. While clean it could do with some paint and freshening up. Dinner meal was nice but they forgot to put in a few listed ingredients. We felt comfortable enough staying here for the price we paid.
Great location. Unable to lock window on arrival but it was fixed later in the day after we advised. While clean it could do with some paint and freshening up. Dinner meal was nice but they forgot to put in a few listed ingredients. We felt comfortable enough staying here for the price we paid.
8
Cameron
6 Jan 2023
·
Stayed 19,361 nights
Great staff making the most of a hotel that needs some maintenance. Great location, great bistro, enjoyed the pool and gardens. The room needed work but for the price could not expect more. A coat of paint, carpet and electrical upgrades would go a long way. Lots of parking, easy checkin.
Great staff making the most of a hotel that needs some maintenance. Great location, great bistro, enjoyed the pool and gardens. The room needed work but for the price could not expect more. A coat of paint, carpet and electrical upgrades would go a long way. Lots of parking, easy checkin.
8
Ivan
16 May 2023
·
Stayed 3 nights
We stayed for 3 nights. The accommodation was basic but clean. The beds were comfortable but the pillows were too soft. The shower was great. Unfortunately, although there was a toaster there were no plates or cutlery so that would have been a bit more convenient. We bought some from Woolies. We would certainly stay again. It was great value for money. The bistro was also excellent value for money - especially for 'seniors'.
We stayed for 3 nights. The accommodation was basic but clean. The beds were comfortable but the pillows were too soft. The shower was great. Unfortunately, although there was a toaster there were no plates or cutlery so that would have been a bit more convenient. We bought some from Woolies. We would certainly stay again. It was great value for money. The bistro was also excellent value for money - especially for 'seniors'.
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AI-generated summary based on recent guest reviews
8
Mark
4 weeks ago
·
Stayed 1 night
Great place good meals Close to everything STRAND
Great place good meals Close to everything STRAND
10
Sadiar
4 weeks ago
·
Stayed 1 night
Excellent service from staff, great location and clean rooms.
Excellent service from staff, great location and clean rooms.
10
Rory
20 Jul 2026
·
Stayed 7 nights
Very nice and perfect location
Very nice and perfect location
10
Sarah
19 Jul 2026
·
Stayed 2 nights
Great service great stay……………………………….
Great service great stay……………………………….
8
Chris
9 Jul 2026
·
Stayed 1 night
Good value considering how close to everything it is 10 mins drive to airport 1 min walk to Cole’s 2 mins walk to the beach
Good value considering how close to everything it is 10 mins drive to airport 1 min walk to Cole’s 2 mins walk to the beach
FAQs about Hotel Allen
Is parking available at the property?
Free self-parking is available on-site, but it is limited. No reservation is required.
Is breakfast offered at the hotel?
Breakfast is available, featuring a delicious selection. Specific details regarding the type and cost are not provided.
What are the check-in and check-out times?
Check-in is from 14:00 until 00:00, and check-out is by 10:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.
What accessibility features are available for guests with disabilities?
The property offers limited wheelchair accessibility, including accessible parking and facilities. Step-free entrances are available.
Where is the hotel located in relation to nearby attractions?
The hotel is situated in North Ward, Townsville, within a 5-minute walk of The Strand Beach and Queens Gardens. It is approximately 0.3 km from Strand Park and 0.7 km from Strand Waterpark.
Does the hotel have a swimming pool?
Yes, there is an outdoor swimming pool available. Pool access is from 8:00 AM to 9:00 PM, and it is seasonal.
What are the policies for guests staying with children?
Children are allowed at the property. The minimum age for children to stay for free is not specified.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-27: 112.20609486499787USD
- 2026-09-28: 73.77109691368103USD
- 2026-09-29: 72.5300391500473USD
- 2026-09-30: 71.98148917076111USD
- 2026-10-01: 71.52117573457717USD
- 2026-10-02: 78.71336756744384USD
- 2026-10-03: 103.34962147361755USD
- 2026-10-04: 70.89026991239548USD
- 2026-10-05: 70.38657383468627USD
- 2026-10-06: 69.56962956596374USD
- 2026-10-07: 70.16303344682693USD
- 2026-10-08: 71.67485947998047USD
- 2026-10-09: 80.82522032169342USD
- 2026-10-10: 80.29504590305328USD
- 2026-10-11: 70.16303344682693USD
- 2026-10-12: 69.11152518985747USD
- 2026-10-13: 69.11152518985747USD
- 2026-10-14: 69.10570524965286USD
- 2026-10-15: 70.72197338647842USD
- 2026-10-16: 72.48150926834106USD
- 2026-10-17: 77.91455581935882USD
- 2026-10-18: 72.34045926338196USD
- 2026-10-19: 70.72197338647842USD
- 2026-10-20: 72.68511169549942USD
- 2026-10-21: 72.48150926834106USD
- 2026-10-22: 72.48150926834106USD
- 2026-10-23: 75.4351658121872USD
- 2026-10-24: 70.72197338647842USD
- 2026-10-25: 80.777055USD
- 2026-10-26: 70.72197338647842USD
- 2026-10-27: 70.72197338647842USD
- 2026-10-28: 69.11152518985747USD
- 2026-10-29: 70.00499234127045USD
- 2026-10-30: 92.14170995956421USD
- 2026-10-31: 127.831310614357USD
- 2026-11-01: 74.27699337146758USD
- 2026-11-02: 74.27699337146758USD
- 2026-11-03: 72.59742199241639USD
- 2026-11-04: 78.74056200839996USD
- 2026-11-05: 74.27699337146758USD
- 2026-11-06: 121.06979869663238USD
- 2026-11-07: NO DATA
- 2026-11-08: 79.73399672332764USD
- 2026-11-09: 77.29427431755066USD
- 2026-11-10: 76.08935139518738USD
- 2026-11-11: 72.60345025262832USD
- 2026-11-12: 74.26200301094055USD
- 2026-11-13: 89.34350354118347USD
- 2026-11-14: 103.42775015636444USD
- 2026-11-15: 72.54817601068497USD
- 2026-11-16: 94.55155580429077USD
- 2026-11-17: 74.27699337146758USD
- 2026-11-18: 72.73693563732147USD
- 2026-11-19: 74.27699337146758USD
- 2026-11-20: 84.16741971920013USD
- 2026-11-21: 76.42792348709106USD
- 2026-11-22: 72.57856903175353USD
- 2026-11-23: 89.62232251098632USD
- 2026-11-24: 86.27403843326569USD
- 2026-11-25: 74.27699337146758USD
- 2026-11-26: 89.62232251098632USD
- 2026-11-27: 75.35246276927948USD
The front desk is open daily from 8:00 AM - 8:00 PM. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Arrivals after midnight cannot be accommodated at this property.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Safety features at this property include a fire extinguisher and a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Pool access available from 8:00 AM to 9:00 PM.
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
Popular amenities
Parking
Restaurant
Swimming pool
Non-smoking rooms
Room service
Housekeeping
General
Room service
Restaurant
Non-smoking rooms
Family room
Wheelchair Accessible (Limited)
Services
Housekeeping
ATM/Cash machine
Luggage storage
Designated smoking area
Activities
Swimming pool
Billiards
Pool outdoor
Outdoor Furniture
Pool (Seasonal Outdoor)
Parking
Parking
Free parking
Parking (Limited)
Parking Onsite