Name: Hampton Inn & Suites New Albany Columbus
Address: 5220 Forest Drive, Columbus, Ohio, United States of America, Columbus, Ohio, US
Price range: $173–$448 per night
Rating: 8.73

What guests think

Across recent reviews, travellers describe Hampton Inn & Suites New Albany Columbus as generally clean and comfortable with notably friendly, accommodating staff, a frequently well-liked breakfast, and a quiet, convenient location near shops, restaurants, and major roads.

Several guests report wear and maintenance issues in rooms and common areas, such as loose fixtures, stained furnishings, malfunctioning showers, and occasional cleanliness lapses. Pool feedback is mixed; some found it enjoyable, while others encountered cold water, closures, or an out-of-service hot tub, and on-site laundry is limited to one washer and dryer. A few also experienced slow or problematic check-ins, overbooking, or intermittent odors near the lobby. Best suited to travelers who want straightforward comfort and convenience, and can overlook some aging features and occasional snags.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed: the indoor pool varies from enjoyable to cold, unclean, or temporarily closed, and the hot tub has been out of service at times. Guests note easy parking, a decent gym with limited hours, a single washer and dryer, and that the shuttle is no longer offered.

Related guest reviews

8

Ralph

May 5, 2025

·

Stayed 2 nights

Pool area not the cleanest

8

Mary

Aug 20, 2023

·

Stayed 4 nights

We always stay at this hotel when we vone to Columbus-OH. The location is convenient and the hotel staff are friendly and more than accomodating. However when we stayed in April the hot tub was out of service and we stayed again in August and the hit tub was still out of service. Just a bit disappointing. Other than that, we enjoyed our stay and will stay here again.

8

Lori A

Dec 1, 2023

·

Stayed 3 nights

Overall a nice stay. Our only complaints were that the indoor pool was VERY COLD! This unfortunately limited the time that our family could be in the pool because the children were shaking. Our second complaint was that there was no hot breakfast available on Thanksgiving morning-this forced us to pay for a hot breakfast elsewhere.

8

Lisa

Mar 20, 2023

·

Stayed 1 night

The overall stay was good. I just wished the fitness center opened at 5am instead of 7am. People like an early workout….just so you know. Otherwise, very clean. Staff was great!

8

zach

May 5, 2025

·

Stayed 2 nights

Pool was not the cleanest

10

Brenjinelly

Jul 22, 2025

·

Stayed 4 nights

My son and I stayed here while in town for a baseball tournament and overall, we had a great experience. From the moment we arrived, the staff at the front desk were all incredibly friendly, professional, and welcoming. That was definitely appreciated after a long day of travel and games. The breakfast exceeded expectations and was actually quite good with a nice variety to choose from. The location was another big plus. It is very close to plenty of restaurants and shopping options, which made grabbing a quick bite or something we ran out of super convenient. While there were a few downsides; only one washer and dryer for the whole property, a very echoey indoor pool area, and no outdoor seating space, we still felt like the value for the price, location, and the excellent customer service made up for it. We would definitely stay here again for future tournaments or visits!

8

Allayne

Oct 20, 2024

·

Stayed 1 night

Nice pool

8

Norman

Jul 4, 2023

·

Stayed 4 nights

Hotel is run by a friendly husband-wife couple. Completely up to Hampton Inn standards. I particularly enjoyed the peach-citrus cocktail at breakfast (along with 4 other juices). Only problem, contrary to web-site, they no longer offer any shuttle service. The bed was especially comfortable.

6

karen

Dec 28, 2022

·

Stayed 1 night

We picked the hotel so the kids could go swimming - I checked but when we arrived they said the pool was done for maintenance. very disappointed

8

Ana

Oct 1, 2025

·

Stayed 2 nights

The hotel was clean and the staff was helpful. Parking was also good, however we did not use the laundry facilities. The reason this hotel did not get a better score is that the pool was not as accommodating as we would expect for an indoor heated pool.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms and common areas clean, but recurring complaints cite stained or tired carpets and upholstery, dirty elevators or hallways, and occasional bathroom mold or unvacuumed rooms. Housekeeping is by request, which some guests missed or found inconsistent.

Related guest reviews

4

Ronda

Dec 23, 2023

·

Stayed 3 nights

Nothing was unique. Property is dirty. Furniture in breakfast area and room are dirty and stained. Marks and stains on walls. Elevators are dirty. Carpet is dirty. Black mold in shower. Furniture in room was broken.

8

Jane

Oct 28, 2025

·

Stayed 2 nights

The room and hotel were very clean and they served a bountiful breakfast with good variety. Staff was friendly and the surrounding area is lovely.

8

Susan

Jul 23, 2024

·

Stayed 3 nights

Overall good breakfast and clean room. Desk receptionist was very friendly. Air conditioning in room worked but was noisy. Seating in dining was stained and could use a cleaning.

10

Cheryll

Nov 11, 2025

·

Stayed 1 night

Yes check in was great & our room was very clean. We are pleased.

2

Alex

Nov 10, 2025

·

Stayed 6 nights

I am writing to share some concerns regarding the condition and upkeep of my room during my stay. The room has not been cleaned daily, and the carpet feels unclean to the point where I have to wear socks or shoes at all times. For the rate being charged, I expected a higher standard of cleanliness and maintenance. The overall condition of the room does not reflect the level of quality typically associated with Hampton properties.

4

Yvette

Aug 10, 2025

·

Stayed 2 nights

Room has dingy stained furniture. Shower door would not stay closed during use and it had mold inside of it. Will not stay there next trip.

6

Karen

Oct 13, 2025

·

Stayed 1 night

The Breakfast was good. Room 423: The fauset in the bathroom was loose. Didn't feel the carpet was clean.

10

Anna

Dec 14, 2025

·

Stayed 1 night

Lovely clean comfortable room. Excellent weekend breakfast. Great accommodating staff.

6

Craig

Nov 13, 2024

·

Stayed 2 nights

Space could use some additional cleaning and refreshing

2

Juan

Nov 4, 2024

·

Stayed 5 nights

While the reviews for this hotel are generally positive, our experience in room 102 was disappointing. The room had not been vacuumed, and the drapes were broken. We had to borrow a vacuum cleaner to clean up the food crumbs left behind. Due to the hotel being fully booked, we couldn't be moved to another room. To make matters worse, room 102 is located next to the electrical room, which produces a constant buzzing noise, making the nights unbearable. I highly recommend avoiding room 102.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable and sometimes spacious, but multiple reviews note aging decor and maintenance issues—malfunctioning or loose shower doors and fixtures, worn furniture, and mattresses that are too firm or lumpy. Some guests reported noise near elevators or mechanical rooms and light leakage from drapes.

Related guest reviews

10

Kristine

Mar 5, 2023

·

Stayed 1 night

Newer hotel with large rooms!

8

Darla

Jun 28, 2023

·

Stayed 1 night

mattress on one of the beds needs replaced.

6

Meritt

Jul 7, 2025

·

Stayed 3 nights

Unfortunately, our room was not clean upon our arrival. They did give us a different room which was cleaner. The drapes could not close completely therefore the room could not get dark and had light very early in the morning. The air was stale. The towels and toilet paper were very thin and no at all what I am used to from previous Hampton Inn stays. But I did enjoy the pool, which seemed to be well maintained. I thought the breakfast was great and the breakfast area was very clean. The staff were as helpful as they could be given it was a holiday weekend (4th of July) and we were told no manager would be on site from Thursday- Sunday, which I found odd.

8

Rick

Sep 4, 2023

·

Stayed 1 night

Stay was good, room was a little outdated. Also apparently my idea of a kitchenette is different from Hampton. Normally a kitchenette has a stove top, dishes, refrigerator with freezer etc. This room didnt have any of these items.

4

Deidre

Oct 12, 2025

·

Stayed 1 night

I expected Hampton quality that I have had before. What I got was a low key staff at registration; an awful bed and a shower door that would not stay shut. The water pressure was almost painful. Morning crew was much better and breakfast was good.

10

Ronnie

Jul 21, 2025

·

Stayed 3 nights

The facility was really nice and clean. The breakfast was great every morning and presented in a great way. The only thing we did not like was the elevator was right next to our room #212. It was a great room just took the first night to adjust to the noise. The 2nd and 3rd night it didn't bother us as much. Thank you for your service.

4

zack

Feb 15, 2025

·

Stayed 1 night

The area was nice, room was clean, but the bed was very uncomfortable. I can say i won't be returning.

8

Thomas

Apr 22, 2025

·

Stayed 3 nights

My king room was equipped for disability, which I think caused some unique furniture arranging. I wouldn't expect to have been assigned one unless I asked for it or there was no other choice.

6

Diane

Aug 9, 2025

·

Stayed 1 night

Shower not working, got new room, no drain cover in shower, shower doors wouldn't stay shut,no light fixture cover at entry area. This should be as nice as my home. It was not. Disappointed. We have always had good experiences with Hampton Inn. Aug 8-9 room 302, then room 235.

2

Juan

Nov 4, 2024

·

Stayed 5 nights

While the reviews for this hotel are generally positive, our experience in room 102 was disappointing. The room had not been vacuumed, and the drapes were broken. We had to borrow a vacuum cleaner to clean up the food crumbs left behind. Due to the hotel being fully booked, we couldn't be moved to another room. To make matters worse, room 102 is located next to the electrical room, which produces a constant buzzing noise, making the nights unbearable. I highly recommend avoiding room 102.

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AI-generated summary based on recent guest reviews

Service

Service is frequently praised as friendly, accommodating, and helpful across front desk and breakfast staff. However, some guests experienced slow or difficult check-ins, overbooking or reservation cancellations, and times when staff weren’t at the desk.

Related guest reviews

4

Carol

Jun 19, 2024

·

Stayed 2 nights

Took 1/2 hr to check in. Staff was bad. Will not be back

10

William

Oct 27, 2025

·

Stayed 1 night

The woman who checked us in was invaluable in preparing some food. She even carried it to our room. I think her name was Treva.

2

Eric

May 23, 2024

·

Stayed 1 night

I’ve been sitting here for 30 minutes waiting to check in because the desk if having “technical difficulties.” This is terrible.

10

Cheryll

Nov 11, 2025

·

Stayed 1 night

Yes check in was great & our room was very clean. We are pleased.

4

Stephen

Jul 20, 2025

·

Stayed 5 nights

They told me they could not take me in the hotel so to a issue. I think they oversold. Had to stay somewhere else the first night. I sure if I did not go Expedia I would not have been the one they bumped.

10

Brenjinelly

Jul 22, 2025

·

Stayed 4 nights

My son and I stayed here while in town for a baseball tournament and overall, we had a great experience. From the moment we arrived, the staff at the front desk were all incredibly friendly, professional, and welcoming. That was definitely appreciated after a long day of travel and games. The breakfast exceeded expectations and was actually quite good with a nice variety to choose from. The location was another big plus. It is very close to plenty of restaurants and shopping options, which made grabbing a quick bite or something we ran out of super convenient. While there were a few downsides; only one washer and dryer for the whole property, a very echoey indoor pool area, and no outdoor seating space, we still felt like the value for the price, location, and the excellent customer service made up for it. We would definitely stay here again for future tournaments or visits!

2

Macy

Mar 7, 2025

·

Stayed 2 nights

We booked our room the day of and when we arrived, we were told our reservation had been cancelled. We did not cancel it and they had no rooms available. We had to go 20 miles away to a crap hotel that had an opening. Called Hilton customer service when we got home and were told they likely overbooked and then cancelled our reservation…would have been nice to know that before 11pm when trying to check in. The crazy thing is that they still charged us $420 for 2 nights! Took multiple phone calls to get any money back and even then it wasn’t the full amount.

10

Jerome

Dec 1, 2022

·

Stayed 3 nights

The front desk staff was great and friendly, including by Jennifer, the GM. Candidly, the food preparation, food temperatures and quality was the best I've ever had in a hotel of this type. Katie prepared all of the food, kept the buffet area quite clean, and was very polite and friendly. All in all this was a great stay. Thank you.

10

Eric

Nov 3, 2024

·

Stayed 1 night

Nice place - front desk was very welcoming and helpful - I think his name was MIKE --

10

Anna

Dec 14, 2025

·

Stayed 1 night

Lovely clean comfortable room. Excellent weekend breakfast. Great accommodating staff.

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AI-generated summary based on recent guest reviews

Location

Quiet area with convenient access to highways and nearby shopping and dining. A few guests felt it was somewhat remote or that restaurants required a short drive.

Related guest reviews

10

Kristen

May 2, 2024

·

Stayed 2 nights

It was peaceful and in a good location. It is an up and coming neighborhood so more restaurants would be great. The breakfast at the hotel was excellent and the front desk staff was very helpful and pleasant.

10

Manuel Edgardo

Aug 28, 2025

·

Stayed 4 nights

Excellent hotel, conveniently located, and good breakfast.

10

Melissa

Aug 18, 2024

·

Stayed 1 night

Fantastic location, quiet, great value.

10

Donna

May 30, 2023

·

Stayed 2 nights

Close to the airport and family. Eating establishments nearby. Exceptionally friendly staff!

10

Debbie

Nov 4, 2025

·

Stayed 4 nights

Nice room, very accommodating desk staff, great breakfast. Nice to have coffee and a cold drink always available. Very good location for us, lots of stores, restaurants nearby. Housekeeping upon request which we actually prefer. We dont need our room attended to daily, but it is available if needed. Only issue, Fox is only available in Spanish. Hopefully they can fix that, but this is our go-to hotel in Columbus.

10

Dmitry

May 18, 2025

·

Stayed 5 nights

A quiet, remote hotel. Somehow expensive though.

10

Lora

Nov 29, 2024

·

Stayed 1 night

Don’t wish to comment further. Area is fine and easy access to freeway

10

Amy

Oct 31, 2023

·

Stayed 1 night

Nice, quiet hotel convenient to shopping, restaurants and doctors’ offices.

10

Jerome

Aug 8, 2025

·

Stayed 4 nights

Restaurants were a couple of miles away, but otherwise a very enjoyable stay.

10

Paula

Oct 23, 2023

·

Stayed 2 nights

Great stay. Comfortable room. Good breakfast options. Super convenient to our meeting location. Only downside was lots of road construction in the area.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often rated very good to excellent with variety and attentive staff. There are occasional misses, including no hot breakfast on a holiday and some reports of average or subpar quality, plus stained dining seating.

Related guest reviews

10

Elna

Oct 29, 2023

·

Stayed 1 night

No problem with early check-in for us and the staff was very friendly. I much enjoyed the Sunday morning gym-visit - facility nice enough for both cardio & some weights. We were a little disappointed with the Sunday morning breakfast... Coffee was good! Food not so much... But overall, it was a good place for us to stay while attending a nearby weekend wedding.

8

Jane

Oct 28, 2025

·

Stayed 2 nights

The room and hotel were very clean and they served a bountiful breakfast with good variety. Staff was friendly and the surrounding area is lovely.

8

David

Jun 17, 2023

·

Stayed 2 nights

Cleanness good, room good, breakfast not so much.

8

Lori A

Dec 1, 2023

·

Stayed 3 nights

Overall a nice stay. Our only complaints were that the indoor pool was VERY COLD! This unfortunately limited the time that our family could be in the pool because the children were shaking. Our second complaint was that there was no hot breakfast available on Thanksgiving morning-this forced us to pay for a hot breakfast elsewhere.

10

Ronnie

Jul 21, 2025

·

Stayed 3 nights

The facility was really nice and clean. The breakfast was great every morning and presented in a great way. The only thing we did not like was the elevator was right next to our room #212. It was a great room just took the first night to adjust to the noise. The 2nd and 3rd night it didn't bother us as much. Thank you for your service.

10

Brenjinelly

Jul 22, 2025

·

Stayed 4 nights

My son and I stayed here while in town for a baseball tournament and overall, we had a great experience. From the moment we arrived, the staff at the front desk were all incredibly friendly, professional, and welcoming. That was definitely appreciated after a long day of travel and games. The breakfast exceeded expectations and was actually quite good with a nice variety to choose from. The location was another big plus. It is very close to plenty of restaurants and shopping options, which made grabbing a quick bite or something we ran out of super convenient. While there were a few downsides; only one washer and dryer for the whole property, a very echoey indoor pool area, and no outdoor seating space, we still felt like the value for the price, location, and the excellent customer service made up for it. We would definitely stay here again for future tournaments or visits!

8

Richard

Aug 22, 2023

·

Stayed 3 nights

Went to Johnstown for a family visit. The hotel is in a great location and overall was very good. Its about time for a renovation on the property. You can tell the hotel is maintained pretty good but a lot of fit and finish items need to be addressed. Elevators need new flooring & they're terribly loud, especially the doors opening and closing. Electrical outlets are worn out & loose. Outlets are also placed in terrible locations in our room. The property and rooms were clean but definitely needing a spruce up. The breakfasts were not good at all but the staff seemed great. Water pressure for the shower & faucets was very good. I would definitely stay again but hopefully a freshen up is in the near future.

10

Jerome

Dec 1, 2022

·

Stayed 3 nights

The front desk staff was great and friendly, including by Jennifer, the GM. Candidly, the food preparation, food temperatures and quality was the best I've ever had in a hotel of this type. Katie prepared all of the food, kept the buffet area quite clean, and was very polite and friendly. All in all this was a great stay. Thank you.

10

Nancy

Oct 5, 2025

·

Stayed 1 night

Breakfast was great! Front desk person very nice & allowed us to check in early.

10

Anna

Dec 14, 2025

·

Stayed 1 night

Lovely clean comfortable room. Excellent weekend breakfast. Great accommodating staff.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$138
February	$134
March	$169
April	$178
May	$198
June	$214
July	$201
August	$197
September	$189
October	$176
November	$154
December	$130

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $347	18 $339	19 $284
20 $314	21 $315	22 $359	23 $315	24 $301	25 $448	26 $359
27 $302	28 $320	29 $408	30 $321

Su	Mo	Tu	We	Th	Fr	Sa
				1 $260	2 $208	3 $190
4 $220	5 $278	6 $336	7 $313	8 $231	9 $254	10 $249
11 $212	12 $216	13 $321	14 $269	15 $243	16 $247	17 $315
18 $193	19 $205	20 $299	21 $217	22 $205	23 $251	24 $207
25 $186	26 $181	27 $293	28 $202	29 $201	30 $208	31 $173

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Monthly average prices

About this property

Location

Room options

Studio, 1 King Bed, Accessible

Room, 2 Queen Beds, Accessible, Bathtub

Studio, 1 King Bed, Kitchenette

Room, 2 Queen Beds, Refrigerator

Room, 1 King Bed with Sofa Bed, Refrigerator

Room, 1 King Bed with Sofa Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn & Suites New Albany Columbus

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Prices for upcoming dates