Name: Harrah's Cherokee Valley River Hotel & Casino - A Caesars Rewards Destination
Address: 777 Casino Parkway, Murphy, North Carolina, United States of America, Murphy, North Carolina, US
Price range: US$92–US$521 per night
Rating: 7.67

What guests think

At Harrah's Cherokee Valley River, A Caesars Destination, travelers praise clean, comfortable rooms and friendly staff, while ongoing construction, scarce parking, and limited on-site dining stand out; the smoke-free casino and mountain setting appeal to many guests.

Rooms are modern and generally spacious with walk-in showers and comfortable beds, but several note small pillows, limited in-room outlets or USB ports, spotty Wi-Fi, and microwaves only by request. Cleanliness is mixed: many spotless stays alongside recurring reports of shower mildew and a few bedbug incidents, and housekeeping is often only by request. Staff are frequently praised as friendly and helpful, though check-in lines and early check-in or daily resort fees frustrate some. Overall, expect a comfortable casino hotel with strong service and some operational caveats.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Smoke-free casino with bowling/arcade, but ongoing expansion makes parking difficult; shuttles and free valet help. Some amenities (pool/fitness center or bar options) have been limited or closed during construction.

Related guest reviews

8

Walter

28 Nov 2024

·

Stayed 1 night

All went well , lots of construction going on .

8

Wayne

24 Mar 2025

·

Stayed 1 night

I enjoy coming here at the Casino hotel. I understand they are under construction and working on finishing the work, but the parking is atrocious! There is no designated parking for hotel guests, it’s all mixed parking for hotel and casino guests. So finding a place to park and having to walk quite a distance once you do is ridiculous. There are several parking lots that are closed off and not because of the construction. There are no signs or communication directing people to where the new or temporary registration is located. The shower has mildew in the grout lines. It’s clean in the upper section of the shower but close the floor, it’s dark and black.

8

Martin

6 May 2025

·

Stayed 1 night

As of May 6, this property has only a modest food court for dining options. No fitness center. No pool. No sitdown restaurant. No real bar other than the one in the sports betting area. The casino is fine. The craps table was always full - don't know why they didn't open another (there appear to be six in total). HOWEVER! Next week the property will charge a resort fee. They are opening a pool and a fitness center. There will be a Gordon Ramsay restaurant on the tenth floor. Signs are up about a new bar in the entrance way that looks like a brewpub type place. This should cure what I found to be lacking . I'll definitely go back.

8

Joe

7 Nov 2024

·

Stayed 1 night

Like: Kind of out-of-the way. Like: Non-smoking facility Dislike: A lot of construction going on!

8

Peter

25 Mar 2025

·

Stayed 2 nights

I know you are under construction BUT, having one small parking lot for your guests is not cool. Walking 1/4 to 1/2 a mile to park is NOT COOL.

10

Harold

18 Jun 2024

·

Stayed 1 night

Construction caused a shortage of parking and made loading and unloading without bell service difficult.

8

Pail

27 Dec 2024

·

Stayed 2 nights

The property was under construction and no where to park.

8

Brian

15 May 2024

·

Stayed 1 night

Check in was quick and easy. Parking was an issue as construction is ongoing. The hotel parking lot was more than full with vehicles parked in any available spot. We parked in the casino parking lot and walked. Construction noise started promptly at 7 AM. So, if you are facing the construction site don't plan to sleep in.

10

richard

2 Dec 2023

·

WHEN U PARK YOUR CAR FOR THE HOTEL THE VELET IN THE GOLF CART IS READY TO PICK U UP AND TAKE U TO THE FRONT DOOR AWESOME I WILL BE BACK THANKS RICHARD PENENO

8

Rebekah

14 Jun 2024

·

Stayed 2 nights

Lots of work around the property and very lttle hotel parking near hotel entrance.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests report very clean rooms and public areas, but feedback is mixed. Recurring issues include mildew in shower grout and a few bedbug reports.

Related guest reviews

2

Julia

2 Nov 2025

·

Stayed 1 night

We found a bed bug on our duvet cover. Took a picture to front desk, and was relocated to another room at 11:30 pm. The hotel did not say sorry for the inconvenience. First thing out of the front desk “do you have a picture?” Of which we did. Will not be going back!

6

Christopher

12 Aug 2025

·

Stayed 2 nights

It was a very nice hotel and the staff was wonderful. The only complaints are the shower was very dirty and full of mold and mildew. I did not feel comfortable being barefoot in it. And the pillows were very small. Quality of sleep is very important when staying away from home. People that are well rested are in better moods and more prone to spend more money.

6

Blanca

1 Sept 2025

·

Stayed 2 nights

Our shower had mold

6

Kristin

3 Aug 2025

·

Stayed 2 nights

I found that the room that we stayed in wasn't really clean at all the elevators were filthy, looked like the carpet hasn't been vacuumed all year long. The bed didn't even have a fitted sheet on it it was only a top sheet, and the price that we paid did not reflect the quality that we should have gotten.

10

Cory

27 Nov 2025

·

Stayed 2 nights

The room was very clean staff was very friendly will definitely go for another visit

8

Robert

27 Jul 2025

·

Stayed 2 nights

Area is wonderful! Casino is a rare non-smoking throughout the facility. Hotel is nice, room was comfortable. There was a mini fridge but no microwave. My reason for lower marks was because of the mildew in my shower. Either the cleaning crew doesn’t have the right cleaner or just doesn’t care.

10

Linda

16 Nov 2025

·

Stayed 4 nights

Beautiful, clean room!

10

Rebecca

19 Aug 2025

·

Stayed 1 night

The entire hotel and our room were very clean. Our room was quiet - the hotel rooms are away from the casino. Free valet service for guests is offered. There is a food court where I was able to purchase a basic breakfast. We paid $100 for one weeknight which we thought was a great deal.

10

Sheila

1 Oct 2025

·

Stayed 2 nights

Room was clean.

10

Lashova

12 May 2025

·

Stayed 1 night

My room was very nice and clean

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Modern, generally comfortable rooms with walk-in showers; many are recently renovated. Common complaints are small pillows, limited outlets/USB, spotty Wi-Fi, some construction noise, and microwaves missing unless requested.

Related guest reviews

6

Donald

4 Apr 2025

·

Stayed 1 night

Room was smaller than expected. Bathroom showers need better cleaning as wall grout has black mold. Noisy construction behind us prevented restful sleep after night in casino.

8

Sandra

4 Aug 2025

·

Stayed 1 night

Food was ok, just need a middle of the road place which is under construction. Brew Brothers I believe is the name. Bed soft, but not too soft!! TV wouldn’t allow me to stream & front desk said it wasn’t programmed for that yet! Which stinks!

8

Michael

20 Feb 2025

·

Stayed 3 nights

Pillows not so good. A lot of noise at different hours in the night in the hall.

10

Scott

14 Nov 2024

·

Stayed 1 night

Clean large rooms.

6

Samuel

8 Jul 2025

·

Stayed 1 night

Mattress was to soft causing back pain

8

Eric

13 Dec 2024

·

Stayed 2 nights

Hotel and rooms were great, internet sucks…

10

Laurie

7 Sept 2024

·

Stayed 2 nights

Great rooms. However, no USB ports? Really? It’s 2024! Get with the program!

8

Lee

26 Dec 2022

·

Stayed 19,351 nights

Room was clean, very nice shower, bed was comfy, but really need to do something about the pillows. No charging ports in the room, no USB or c ports. Sportsbook was the best part of the whole casino. The No charge coffee bar was great.

8

Deonsha

19 Feb 2025

·

Stayed 1 night

Room was newly renovated did not like hearing trucks outside the window

10

Ivy

13 Nov 2024

·

Stayed 1 night

My initial concern was going to be parking and the walk to the hotel since I had a few bags to carry, but I had no issues whatsoever. Everything was super close and they offer short rides from the lot to the door (or a couple min walk), check in was fast and the room was so spacious, safe, clean and has the best bed EVER! Super comfy. Beautiful mountain views all the way around. I definitely plan on staying here again.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is often friendly and accommodating across valet, bell, and front desk, with quick responses to requests. Some report long check-in lines, inconsistent attitudes, and frustration with early check-in fees.

Related guest reviews

10

Joseph

19 May 2023

·

Stayed 2 nights

The check-in agent, Resa, was perfect. We were a little early but she checked us in anyway. We asked for a room close to the elevator so my wife didn't have to walk too far and she got us a perfect location. The parking was a bit difficult because of the construction, more walking involved. The food court surprised us when we went to Earl of Sandwich at 4:00 PM and they told us they weren't going to open until 11:00PM that night. Strange not to be open.

10

Dianne

28 Aug 2024

·

Stayed 3 nights

We enjoyed our stay. The bell/ valet service was excellent. Requests for housekeeping were quickly met.

6

Donald

3 Apr 2023

·

Stayed 1 night

Long lines 1 hour waiting to check in only 2 desk clerks. New junk fees added to price of room at checkin similar to resort fees in Vegas. Gaming poor selection and tight. Rooms not being maintained carpets dirty. Will think twice about staying here again.

10

Sherrie

27 Feb 2025

·

Stayed 1 night

Willie at checkin made us feel welcome and told us everything we needed to know.

10

Barbara

15 Aug 2025

·

Stayed 3 nights

I stayed here for 3 nights while on business in Murphy. The valet staff here are outstanding! Toby went above and beyond normal duty when he helped me locate my lost cell phone. I was stressed out because I had a 12-hour Drive ahead of me and his calm and friendly demeanor made my day much nicer. Everyone I met here from housekeeping, security, registration were all absolutely wonderful. I will stay here again just for the employees!

10

Aracelly

27 Sept 2024

·

Stayed 1 night

The staff was very professional!!

10

brenda

4 Apr 2023

·

Stayed 1 night

Check in was slow...6 people ahead of me with 2 counter workers. My personal check in went smoothly

10

Cynthia

11 Jul 2025

·

Stayed 1 night

Everyone was professional from the Valet, bringing our luggage to the room and check in with ease

10

Hazel

24 Mar 2025

·

Stayed 2 nights

Everyone has been so nice and helpful! The service is absolutely amazing! I have nothing but good things to say about this place. They allowed us to extend our stay twice and were so helpful with doing so. The concierge people are amazing and have the best manners! Specifically, Benjamine. Im not sure of his last name but he was the best concierge i have ever had,and i have traveled all over the country!

2

Daniel

17 Jul 2025

·

Stayed 2 nights

Not sure whose fault it was but my reservation would not show up. Whether it was hotels com or Harrah’s fault I don’t know. But the supervisor of Harrah’s gave me a card with Harrah’s customer service number on it instead of helping me. Just crappy customer m her service in my opinion

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Scenic mountain setting convenient for casino stays and nearby Murphy amenities. Some find it out of the way and must park at a distance during construction.

Related guest reviews

10

Charles

5 Jun 2025

·

Stayed 1 night

Reasonable price. Clean facility. Great location.

10

linda

8 Sept 2025

·

Stayed 2 nights

Very pleased with our stay. Mountains beautiful

10

Stan

17 Jan 2025

·

Stayed 5 nights

Walmart & walgreens are 5 minutes away. Convenient dining at the food court & excellent dining at the Landing Cafe. At

10

Rachael A

22 Jun 2025

·

Stayed 4 nights

Beautiful views, clean rooms, and peaceful.

8

Joe

7 Nov 2024

·

Stayed 1 night

Like: Kind of out-of-the way. Like: Non-smoking facility Dislike: A lot of construction going on!

10

Harold

15 Nov 2023

·

Stayed 1 night

The upper floor room had a beautiful fall view of the mountains. Parking was a bit of an issue since they are doing expansion, but they constantly ran shuttles. The construction did not disturb us in the morning. We enjoyed our stay and play. We intend to return. It is a fun and beautiful area nestled between the Nantahala and Ocoee River valleys.

10

Dan

20 Mar 2024

·

Stayed 3 nights

Friendly staff, nestled in the mounts with great views, parking lot shuttles, sparkling clean room, large modern bathroom, all types of gaming including sports book. Downside: still a "blue laws" state so they don't serve alcohol on Sunday, but nearby Walmart does. Lumpy mattress. Limited dining options onsite. Limited dining nearby.

8

Clifford

23 Oct 2023

·

Stayed 1 night

Hotel is a great value for the price. Convenient to Casino.

10

Mark

8 Dec 2023

·

Great location in the Western Carolina mountains. We really enjoy the bowling alley and the hotel’s proximity to white water rafting options.

10

Paula

30 Jun 2025

·

Stayed 1 night

Nice get a way spot in the mountains.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

On-site options lean toward a small food court; sit-down restaurant hours are limited and breakfast choices are scarce. Some guests enjoyed meals at The Landing Cafe, but prices can feel high and there’s no room service.

Related guest reviews

6

Lark

24 Jun 2025

·

Stayed 2 nights

Staff was very helpful and friendly. If you desire a nice place to sit and have breakfast, you are out of luck at the casino. The only option is a Starbucks with limited menu. If you would like to have a dinner other than fast food, your only option is a very expensive overrated restaurant that opens at 5 pm

8

Susan

23 Jun 2024

·

Stayed 3 nights

Food Choices was ok, the resturant that was there was closed on certain days alot of construction going on, parking bad not enough

10

Eddie

24 Sept 2024

·

Stayed 1 night

Nice hotel and casino. Good food choices. Great place to stay

8

Joan

10 Mar 2025

·

Stayed 1 night

Overall staff was very friendly and nice, really need more food options especially breakfast for hotel guest juice cereal muffins like most. Designated parking for hotel guest only non-existing and due to a strict 4 o'clock check-in was very crowded.

10

Alan

5 Nov 2024

·

Stayed 2 nights

The room was excellent - clean and spacious. The only issue was because of construction (expanding) - the dining options were very limited to more of a fast-food selection. And the only sit-down restaurant on site was closed on both days (Tues/Wed). I will plan to stay again once the construction is completed.

8

Green

21 Jun 2024

·

Stayed 2 nights

Positives… Great location, friendly & helpful staff, modern clean rooms, good selection of games in casino & decent food court. Negatives… Main restaurant not open everyday & doesn’t serve breakfast. WiFi was horrible. Nonexistent at times.

8

Caprice

3 Aug 2025

·

Stayed 1 night

It was a little confusing to get around but after walking a mile to get to our room it was nice, clean and quiet. Bed was comfy but sheets are not soft. Bad food options and unexpected resort fee that I didn’t appreciate after the over priced alcohol drinks. $40 for 2 drinks

10

Shirley

18 Sept 2025

·

Stayed 2 nights

Staff was great, very clean room, A/C worked fine and didn't use the gym. The food choices were great in the Food Hall and portions were not skimpy. A Breakast Buffet is served in the Brew Brothers Restaurant on the main floor. All in all we loved it. We are 75 year old seniors, drove 7 hours to get there and will be back.

10

Julia

3 Oct 2023

·

Stayed 3 nights

Very friendly and helpful staff. The Landings restaurant was fantastic! Very good food and a decent wine list AND reasonably priced. My server was great.

10

David

3 Aug 2025

·

Stayed 2 nights

Need a brunch option or breakfast on site otherwise the stay was great.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$118
February	US$110
March	US$118
April	US$96
May	US$117
June	US$106
July	US$116
August	US$127
September	US$116
October	US$507
November	US$110
December	US$123

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $92	15 $93	16 $95	17 $96	18 $182	19 $230
20 $95	21 $95	22 $95	23 $96	24 $96	25 $521	26
27	28 $521	29 $230	30 $96

Su	Mo	Tu	We	Th	Fr	Sa
				1 $144	2 $191	3 $227
4 $131	5 $134	6 $134	7 $134	8 $134	9 $183	10 $327
11 $134	12 $123	13 $123	14 $115	15 $115	16 $183	17 $230
18 $115	19 $115	20 $115	21 $115	22 $115	23 $183	24 $424
25 $115	26 $115	27 $115	28 $115	29 $115	30 $183	31 $230

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

River Tower Deluxe Room King

River Tower Deluxe Room 2 Queens

Valley Luxury Room , 1 King (Newly Renovated)

Valley Premium Room , 1 King (Newly Renovated)

Valley Deluxe Room , 2 Queen (Newly Renovated)

River Tower Premium King

River Tower Luxury 2 Queen Beds

Valley Mountain View Room , 1 King (Newly Renovated)

Valley Luxury Room , 2 Queen (Newly Renovated)

River Tower Luxury 1 King Bed

Valley Mountain View Room , 2 Queen (Newly Renovated)

River Tower Mountain View Room 2 Queens

Valley Deluxe Room , 1 King (Newly Renovated)

Room Type Assigned on Arrival

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Harrah's Cherokee Valley River Hotel & Casino - A Caesars Rewards Destination

Have a question?

Prices for upcoming dates