Name: Candlewood Suites Waco by IHG
Address: 2700 South New Road, Alta Vista, Waco, Texas, United States of America, Waco, McLennan County, US
Price range: US$76–US$270 per night
Rating: 8.5

What guests think

Across reviews, Candlewood Suites Waco by IHG is frequently described as clean, spacious, and quiet, with comfortable beds, well-equipped in-room kitchens, friendly front-desk service, and convenient access off I-35 for straightforward travel to area spots.

Amenities highlighted include pet-friendly policies, free laundry, a workout area, gas grills, and ample parking. Common frustrations are the lack of breakfast, occasional elevator outages, a few reports of bugs or musty odors, inconsistent housekeeping, billing or check-in issues, and spotty Wi-Fi/TV. Overall, expect a practical, value-minded stay with plenty of space and handy amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate pet-friendly policies, free laundry, a workout room, gas grills, and easy parking; however, some stays were affected by elevator outages.

Related guest reviews

6

frian

25 Jun 2025

·

Stayed 1 night

Elevator quit working and we carried our bags down 4 floors.

10

Thomas

14 May 2024

·

Stayed 1 night

Recent storm disabled the elevators. My room was on the third floor. Worth the hike!

10

Melinda

1 Apr 2024

·

We were very happy with our stay! We needed pet friendly, kitchenette & a workout area. It met all our expectations! The bed was super comfy- we slept great all week!, The kitchenette had a full size fridge, dishwasher,cooking surface & A LOT of appliances to check out for cooking! We were able to make breakfasts & even our Easter dinner :) There was plenty of outdoor space to walk our doggy & space for her kennel in our room. The exercise equipment was in great condition & lots of options for multiple activities. Multiple laundry units that were heavily used by guests, but newer machines. Access to interstate & gas stations was easy. The staff was very friendly & helpful. They do a nice job keeping the property clean and they work hard! We were very happy and will DEFINITELY stay here again on our next trip to Waco. Thank you!

10

Shawn

24 Nov 2024

·

Stayed 1 night

This was a great stop for us while moving from south Texas to Oklahoma! Had room for our trucks and trailers and is pet friendly!!

10

Heidi

27 Jun 2023

·

Stayed 3 nights

Clean, comfortable and quiet Free laundry facilities and great service Kitchen has all you need for simple meals! We were impressed!

10

Delaine

15 Apr 2024

·

Stayed 1 night

Great amenities for traveling with a pet. Staff was very accommodating and polite.

10

Gina

28 Jun 2023

·

Stayed 1 night

One of the best places i have stayed for road travel with a dog

10

Patricia

30 Mar 2024

·

Stayed 1 night

The room was clean and always very happy with our stay. We will continue to stay here when going through Waco. It is in a perfect area HEB groceries , a lot of restaurants and shopping is close as well! Love the kitchens in the suites and gas grills if you have a craving for a good old steak! Soooo a five star over all. Keep up good work Candlewood ! ⭐️⭐️⭐️⭐️⭐️

10

Audra

11 Mar 2024

·

Stayed 1 night

We stayed in room 303, had 2 queens, a kitchenette (big frig/freezer, sink, dishes, dishwasher, stove, & little coffee pot), huge closet, recliner, large desk, huge TV, & a decent size bathroom. There was plenty of room for us to spread out & the dogs to have room to burn off some energy after being in the car for many hours. The elevators were very quick-never had to wait long for one. There was plenty of parking. The employees we encountered were very friendly. We will def stay again if we are in the area.

10

JoAnn

8 Apr 2023

·

Stayed 1 night

Having so many carts for the guests is something l have seldom seen in my travels. Thank you!

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Cleanliness

Rooms are often reported clean, though a few reviews cite bugs, musty odors, or dirty hallways, and housekeeping frequency can be inconsistent.

Related guest reviews

10

Walter

2 Jul 2024

·

Stayed 1 night

Staff was great and room was clean. Hallways were dirty and you could hear a lot of exterior noise in the room.

4

Ryan

20 Jul 2025

·

Stayed 1 night

If this place has a 8 pr below I would not have been as surprised. I just don't know how it gets a 9.2 rating. It was hot in the hallways and had a very musty smell. The bathrooms were also weird with no ventilation. Also, we booked a king room on Expedia but they "ran out" so had to put us in a double queen. I have never had that happen with an Expedia booking. The one staff person was very nice for what it's worth. But the overall state of things does not suggest a 9.2 rating.

4

David

25 Aug 2025

·

Stayed 2 nights

Had bed bugs in room. Told the front desk but all she said was “sorry”.

10

Roger

25 Aug 2025

·

Stayed 1 night

Close to 35, but not in the hotel district. Room not only looked clean but smelled clean as well. Friendly front desk. Didn't use the kitchenette, but liked that it was available in the room.

2

David

24 Jan 2025

·

I was In the hotel today and I got bit for some kind of bugs they change me for another room and I hope not bugs, the hotel need to check the pest control

8

Elizabeth

22 Jun 2025

·

Stayed 1 night

Very clean property.

6

Victor

20 Sept 2023

·

Stayed 1 night

Wasn’t clean as they claim, I found French fries in tha carpet and some plastic, over the shower hair from the previous guest and some dirt and stain over the walls

10

john

27 Mar 2023

·

Stayed 2 nights

Clean and quiet

10

Phillip

15 Nov 2025

·

Stayed 1 night

Everything was clean and well maintained.

6

Michael

14 Sept 2024

·

Stayed 1 night

Not my first choice in hotels but do not have a lot of options. 4 th floor hallway smells like they had a bad water leak (mildew) Staff was eating food at check in counter when we checked in. Smelled horrible. Room was okay. Extremely basic for the money per night.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious with in-room kitchens and comfortable beds, and many find them quiet. Downsides noted include dated furniture in some rooms, noisy AC or fridges, some hall/exterior noise, and unreliable Wi-Fi/TV or lack of streaming.

Related guest reviews

2

Michelle

15 Sept 2024

·

Stayed 3 nights

Very noisy air conditioner and refrigerator in room, keep us up all night

10

Helen

16 Nov 2023

·

Stayed 1 night

Furniture was worn out but the bed was comfortable

10

Beth

20 Sept 2024

·

Stayed 2 nights

Always friendly staff and room is clean with comfortable bed. My only complaint is that you should be able to stream Netflix on the TV.

6

Minas

8 Oct 2023

·

Stayed 1 night

On the southern fringes of Waco so not convenient to Baylor or attractions. Isolated so no real opportunity for taking a walk around hotel. However hotel itself has excellent supplies for cooking & eating & a full size refrigerator/ freezer. Room itself has dated furniture & old carpets but all very clean. Good price point reflects the good & the less good.

10

Ricardo A

30 Jun 2025

·

Stayed 1 night

I'll be coming back here again. This is by far the most spacious I've ever been in.

10

stuart

26 Jun 2024

·

Stayed 5 nights

The room and bed were very comfortable - clean and spacious. Good location for my needs - easy to get to and from. The room was quiet - which is important to me. And the mattress and pillows felt like good quality. I've stayed in a few different places in Waco - when visiting my son and grand kids - this is the best yet. I will book here next time.

8

Janet

22 Apr 2024

·

Stayed 2 nights

Rooms were big and spacious. Clean and quiet.

10

Joanne

8 Mar 2023

·

Stayed 1 night

The room was spacious and very clean. It also had a small kitchen.

4

Johnathan

31 Dec 2023

·

Stayed 1 night

It came with free wifi …. WiFi didn’t work . Unable to watch tv. The lady at the front desk said they had been having trouble with the tvs …. I feel I should get a portion of my money back for false advertisement

8

Jesse

29 Jul 2025

·

Stayed 2 nights

The bed was comfortable, the room was very nice and had everything we needed from a good sized fridge, microwave, stove, etc. we never had anyone come by to clean our room or take our trash out but we only stayed 2 nights so it wasn’t the end of the world. The ac worked great which was nice considering it’s the middle of a Texas summer. Overall it was a good place especially for the price. Would certainly visit again.

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Service

Staff are frequently described as friendly and helpful. However, multiple reviews mention billing problems, uneven check-in experiences, unhelpful responses, or guests feeling rushed at checkout.

Related guest reviews

10

Michelene

12 Oct 2024

·

Stayed 1 night

Front desk employee was very nice! Greeted us warmly and was very kind. Thank you! We arrived on 10/10 at about 7:30 pm

2

Leslie

22 May 2025

·

Stayed 3 nights

Went to check in, they said my reservation through Expedia was canceled by thr hotel but never informed Expedia nor did they call me. No rooms were available and never did try to help. It was graduation for thr college there and i had to scramble fot another room.

10

T. LeAndra

28 Jan 2023

·

Stayed 1 night

All the staff we encountered were super friendly and helpful! We loved the suite option, it gave our family better options than a regular hotel room. The entire building was very clean. We even caught staff cleaning the trashcan beside the elevator. The price was reasonable and the location was close to everything we wanted!! Thank you for an outstanding stay!!

10

Judith

7 Apr 2024

·

Stayed 1 night

Big, new rooms, and very clean. This property rescued us after the house we had booked for the eclipse was double-booked and we had nowhere to go. Maria at the front desk was super lovely and helpful! Our eclipse experience will be very different than planned but we are so grateful that we found a room! It's not a fancy place, but it's just what we needed.

10

Vianey

30 Oct 2024

·

Stayed 1 night

Coustomer service was 💯 GREAT!!!

4

Jared

8 May 2023

·

Stayed 2 nights

The front desk lady was very sweet but did not know what she was talking about. we got charged twice and they’re both different prices… and now they’re saying it won’t be back on my card for 10 business days. i’ve stayed at plenty hotels and never had this happen. just watch your bank when staying here!!! good thing we had money in our account because they took over 900 dollars for two nights!!

4

Kaycey

25 May 2024

·

Stayed 1 night

Staff was horrible; didnt seem to know what they were doing and we had to wait til over an hour after check in to get our room even though we prebooked but plenty of other people who were just walking up got their rooms. Was just terrible service, room was nice layout although our towels had a weird red stain but staff too busy chit chatting to tale notice to us.

10

Jack

19 Jan 2024

·

Stayed 1 night

staff very professional, helpful and friendly

2

Tiffany

17 Jun 2023

·

Stayed 1 night

Checkin was fine until we got to our room (King 1 bedroom suite for 4), we pulled out the couch bed and no bedding anywhere in the room. Went down to the desk to ask for sheets, blanket and pillows so my kids could sleep. Lady at the front desk went to the back and came back with 1 sheet. I asked again for pillows and a blanket, she then Told me they have no pillows and blankets everyone was stealing their pillows. After insisting that they find me pillows and blankets for a bed and a room I clearly paid for 4 people to sleep in I suggested she go to an empty room and get pillows and blankets off of one of those beds. She did but was not happy about it. Seriously couldn’t believe a hotel would expect their guests to be ok with no bedding.

4

Vicki

18 May 2025

·

Stayed 1 night

The room was okay, although there was a notable weird smell on the bedding. Check-out time was noon, but at 11:30, we started receiving multiple calls from the front desk and having staff knock on our door to remind us check-out was in a half hour. We KNEW that, and the multiple attempts to remind us made it more difficult to meet that deadline because we were interrupted several times. We eventually just packed up and left about 11:45, because it was so irritating. The interruptions made it impossible to finish getting ready so I had to put my makeup on in the car, while driving to my graduation at Baylor. I would never recommend this hotel to anyone, because they added an unnecessary level of stress to the day. We were rushed and made to feel unwelcome.

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Location

Convenient off I-35 and easy to reach local spots, with several noting quiet surroundings. A few say it’s on the southern edge and not the most convenient for Baylor/central sights.

Related guest reviews

10

Diane

25 Oct 2023

·

Stayed 1 night

Great location. Clean and reasonably priced.

6

Minas

8 Oct 2023

·

Stayed 1 night

On the southern fringes of Waco so not convenient to Baylor or attractions. Isolated so no real opportunity for taking a walk around hotel. However hotel itself has excellent supplies for cooking & eating & a full size refrigerator/ freezer. Room itself has dated furniture & old carpets but all very clean. Good price point reflects the good & the less good.

10

Michael

5 Jan 2023

·

Stayed 19,360 nights

Great location. Plenty of space. Friendly staff.

10

stuart

26 Jun 2024

·

Stayed 5 nights

The room and bed were very comfortable - clean and spacious. Good location for my needs - easy to get to and from. The room was quiet - which is important to me. And the mattress and pillows felt like good quality. I've stayed in a few different places in Waco - when visiting my son and grand kids - this is the best yet. I will book here next time.

10

Harriet

30 Jan 2023

·

Stayed 1 night

The hotel was conveniently located right off the freeway. The room was clwan and spacious. A very nice experience.

10

Roger

25 Aug 2025

·

Stayed 1 night

Close to 35, but not in the hotel district. Room not only looked clean but smelled clean as well. Friendly front desk. Didn't use the kitchenette, but liked that it was available in the room.

10

Rhonda

1 Oct 2023

·

Stayed 1 night

Overall pretty nice place and convenient to most everything. It was just a little hard at first to figure out where the front door was as we have never seen the entrance to a hotel going into the side. It made us a little nervous at first. Everything was clean and it was quiet and the bed was comfortable. Thank you for a good first time experience staying at Candlewood Suites!

10

Francisco

27 Mar 2025

·

Stayed 1 night

Convienent places to eat. Quiet at night.

10

Scott

2 Oct 2023

·

Stayed 1 night

The person at the desk when we first got there was very helpful and the room was very nice and nicely located.

10

Beth

19 Jan 2024

·

Stayed 1 night

This is my second time to stay here when I visit my daughter at Baylor. Love the full frig and toaster so I can have breakfast in my room. Close to campus and very quiet. Will stay there again.

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Dining

No free breakfast is provided; many guests self-cater with in-room kitchens or buy items on site, and free lobby coffee is available. Nearby dining options are convenient, though coffee quality drew a complaint.

Related guest reviews

10

Shelby

11 Jul 2024

·

Stayed 1 night

Loved the Queen suite with big kitchen and everything one needs to a proper stay. We only had one night in town, but were very pleased with the hotel's cleanliness and space. We felt safe and slept great! I do wish we could stream Netflix though, but that was the only thing I can pick on them about. The rest was great!

8

Chuck

26 Oct 2024

·

Stayed 1 night

Beds are really comfortable! Overall good but the amenities horrible. So soap is dispenser type (understandable) but how do you use in bath tub when it is so high up on wall? Coffee was really bad and I got the fresh batch. Really it’s the machine. Maybe consider taste testing machine to find better quality.

10

Melinda

1 Apr 2024

·

We were very happy with our stay! We needed pet friendly, kitchenette & a workout area. It met all our expectations! The bed was super comfy- we slept great all week!, The kitchenette had a full size fridge, dishwasher,cooking surface & A LOT of appliances to check out for cooking! We were able to make breakfasts & even our Easter dinner :) There was plenty of outdoor space to walk our doggy & space for her kennel in our room. The exercise equipment was in great condition & lots of options for multiple activities. Multiple laundry units that were heavily used by guests, but newer machines. Access to interstate & gas stations was easy. The staff was very friendly & helpful. They do a nice job keeping the property clean and they work hard! We were very happy and will DEFINITELY stay here again on our next trip to Waco. Thank you!

8

Eli

12 Nov 2024

·

Stayed 3 nights

It was convenient to the city. No breakfast. I will look for a hotel that has breakfast on my next trip to the city.

10

Francisco

27 Mar 2025

·

Stayed 1 night

Convienent places to eat. Quiet at night.

8

Robert

30 May 2023

·

Stayed 2 nights

We have stayed here a few times now to visit friends in the area...This is a clean safe comfortable place to stay. 24 hour free coffee is available near the lobby. There is not a free breakfast, but items are available for sale. There are several restaurants or fast food places not too far away.

10

Patricia

30 Mar 2024

·

Stayed 1 night

The room was clean and always very happy with our stay. We will continue to stay here when going through Waco. It is in a perfect area HEB groceries , a lot of restaurants and shopping is close as well! Love the kitchens in the suites and gas grills if you have a craving for a good old steak! Soooo a five star over all. Keep up good work Candlewood ! ⭐️⭐️⭐️⭐️⭐️

6

John

5 Jun 2024

·

Stayed 2 nights

Staff not friendly….I inquired about breakfast and was told there was none, that it’s an extended stay. “That’s what you have a kitchen for”. A bit rude.

10

Beth

19 Jan 2024

·

Stayed 1 night

This is my second time to stay here when I visit my daughter at Baylor. Love the full frig and toaster so I can have breakfast in my room. Close to campus and very quiet. Will stay there again.

10

Laura Lee

15 May 2023

·

Stayed 2 nights

Great staff who made us feel welcome. Wish there was a breakfast! Clean room--safe

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$76
February	US$80
March	US$82
April	US$86
May	US$98
June	US$81
July	US$80
August	US$85
September	US$113
October	US$105
November	US$96
December	US$78

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $103	17 $191	18 $270	19 $265
20 $87	21 $88	22 $88	23 $88	24 $100	25 $185	26 $201
27 $77	28 $88	29 $88	30 $88

Su	Mo	Tu	We	Th	Fr	Sa
				1 $115	2 $181	3 $203
4 $80	5 $82	6 $82	7 $82	8 $93	9 $101	10 $112
11 $76	12 $85	13 $89	14 $95	15 $108	16 $163	17 $175
18 $77	19 $85	20 $89	21 $89	22 $108	23 $150	24 $148
25 $80	26 $86	27 $89	28 $89	29 $103	30 $118	31 $118

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Studio Suite, 2 Queen Beds, Accessible

Studio Suite, 2 Queen Beds

Suite, 1 Bedroom

Studio, 1 Queen Bed, Accessible (Roll-In Shower)

Studio Suite, 1 Queen Bed, Accessible (Mobility)

Standard Room

Studio Suite, 1 King Bed

Suite, 1 King Bed, Accessible (Mobility, Bathtub)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Candlewood Suites Waco by IHG

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Prices for upcoming dates