Name: Holiday Inn Express & Suites Madison by IHG
Address: 5150 High Crossing Blvd., Madison, Wisconsin, United States of America, Madison, Wisconsin, US
Price range: $108–$571 per night
Rating: 8.9

What guests think

At Holiday Inn Express & Suites Madison by IHG, travelers praise the convenient freeway and airport access, welcoming check-in, and good free breakfast, while feedback is more mixed on certain amenities and occasional responsiveness at the front desk.

Underground heated parking and a well equipped gym stand out, but reviews frequently cite pool problems, including closures, cold water, strong chlorine, or cleanliness. Rooms feel modern, spacious, and comfortable, with some reports of noise from other floors and views of nearby lots. Overall, expect a comfortable stay with a strong breakfast and standout parking and gym, but check pool status if that matters.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Underground heated parking is widely praised, and the gym is unusually well equipped. Feedback on the pool and hot tub is inconsistent, with reports of closures, cold water, strong chlorine, and occasional cleanliness issues.

Related guest reviews

10

Ashley

Jan 27, 2023

·

Stayed 1 night

This is my 2nd stay here on business, I chose to return solely because of the fitness facility! Everything else was great, but an affordable hotel with an actual squat rack is not common.

6

Trisha

Feb 17, 2025

·

Stayed 1 night

Way too much chlorine in the pool. can’t get the smell off my skin. Attempting to get the smell out of our swimwear with multiple washings.

6

Mark

Mar 16, 2025

·

Stayed 1 night

Pool was and hot tub was unheated. One of the reasons I chose this hotel. I asked about comping something or a discount and was told I could cancel my reservation no charge as my only option. Nope.

10

Laura

Jul 30, 2025

·

Stayed 1 night

Easy to get on and off freeway. Mall close with many dining options. Parking was easy and free. Pool and hot tub way okay. Exercise room well equipped.

10

Greg

Oct 8, 2024

·

Stayed 2 nights

Nice hotel- clean rooms, good sized bathroom and showerw/controls in correct position. Several dining options nearby. View was an empty lot next to highway, but still quiet. Had 2nd best hotel gym ever been to- UW Badgers football team could use it as a backup. Only better one is Courtyard Farmingdale. Good staff, breakfast was incl. Would stay there again.

10

James

Nov 29, 2023

·

Stayed 1 night

Newer property so as expected things were in good condition and the room was clean. Nice gym. Very well equipped for a motel gym.

4

Kelly

Oct 23, 2025

·

Stayed 3 nights

The hotel pool that was advertised was broken and not working. I tried to ask the front desk for

6

Rick

Aug 20, 2023

·

Stayed 4 nights

The pool has been neglected need cleaning. Called the front desk on night no one answered the phone.

10

Cheryl

Feb 24, 2025

·

Stayed 1 night

Modern amenities. Great breakfast (cinnamon rolls!). Loved the warm underground parking!!

10

David

Nov 28, 2023

·

Stayed 1 night

The pool was fantastic. The water temperature was nice and warm which was great for little kids. Underground parking was also a nice perk.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests describe the property as very clean, but several report pests (flies, bugs, a tick), stained or dirty carpets and walls, dust, and some peeling paint. A few maintenance items like slow drains or weak ventilation were also noted.

Related guest reviews

10

Linda

Apr 15, 2024

·

Stayed 1 night

Very well kept clean

10

john

Jun 16, 2023

·

Stayed 2 nights

Overall very pleased. The abandoned multi-plex was not unsafe, but was not a pleasant view from our room. The hotel was in very good shape and staff were very friendly. Although the hotel is not old, there were several places where paint was peeling on the window sills near where the metal frame windows came in contact with the wall. Did not look like leaks but probably excessive condensation in winter that was not removed.

6

Paul

Oct 24, 2024

·

Stayed 1 night

It was rated “exceptional” or 9.4 to 10 it’s more like “good” or 8.5. It was dirty and didn’t look like it hasn’t been dusted or wiped down over the bed for months . A lot of dust up there.

10

John

Jan 25, 2025

·

Stayed 1 night

One of the best clean hotels in Madison area. The entire facility is smoke free. Airly and VERY clean. The front desk lady was very professional and welcoming.

2

Dorothy

Feb 12, 2025

·

Stayed 1 night

There were bugs all around my room. They were on the toilet seat, the window sill, the floor, and randomly flying around. They seem to be more active during the day. I arrived late evening to the hotel and didn’t notice much. When the sun came out is when I saw the horror. They were even in my bed sheets. I must have crushed some of them as there were remnants and bits all over my bed. The manager was not very helpful and has not approved a refund yet. Stay away from this place. Stay in nearby Mauston for better hotels and restaurants.

10

Jennifer

Aug 5, 2025

·

Stayed 4 nights

Clean and lovely!!

2

Megan

Jun 14, 2025

·

Stayed 1 night

There was a weird smell and flies in our room.

10

john

Jun 30, 2025

·

Stayed 1 night

Very clean and nice. Great breakfast bar. Easy access to the highway.

2

Mick

Jul 27, 2023

·

Stayed 2 nights

Very dirty rooms and hallways and pool area carpet in room was disgusting

6

Denise

May 22, 2023

·

Stayed 1 night

We stayed here a few years back and it was pretty great as of May 2023 it was pretty dirty. The carpet on the way to the elevator was very stained. The elevator carpet was very stained and the walls in the elevator were quite dirty. The room it self was ok. An odd smell about it. The bedding was clean but the walls and ceiling and carpet were full of stains. The corner next to one of the beds looked like soda was spilled all over the wall and carpets and never even wiped up. The bathroom floor at first glance seemed cleaned but when you looked closer it was pretty grimey. In general the stay was just ok. $190 dollars worth of ok???? Not really.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern, spacious, and comfortable with good beds, and some layouts include kitchenettes or suites. A few guests mention noise from upper floors and less appealing views.

Related guest reviews

10

William

Jun 22, 2025

·

Stayed 1 night

Great place! Staff was great, check-in easy and fast. Bed was excellent.

10

john

Jun 16, 2023

·

Stayed 2 nights

Overall very pleased. The abandoned multi-plex was not unsafe, but was not a pleasant view from our room. The hotel was in very good shape and staff were very friendly. Although the hotel is not old, there were several places where paint was peeling on the window sills near where the metal frame windows came in contact with the wall. Did not look like leaks but probably excessive condensation in winter that was not removed.

10

April

Jun 13, 2023

·

Stayed 1 night

Property was very nice. Staff friendly. But, I could hear everything.

10

Debbie

Jun 10, 2024

·

Stayed 1 night

Hotel was clean and comfortable. It is a little hard to get into the parking lot because of traffic. Breakfast was just ok as the eggs were over cooked. Walk in shower was really nice.

10

Michael

Jul 25, 2024

·

Stayed 1 night

This was a very nice hotel. Everything was modern and up to date. The room was clean and comfortable.

10

Leon

Oct 2, 2024

·

Stayed 1 night

Room was spacious with kitchenette. Easy and quick check in and out. Good breakfast choices and lots of seating.

8

linda

Apr 15, 2024

·

Stayed 2 nights

I liked how clean it was and staff was great! We stayed on the third floor and it sounded like children were were running around upstairs on the 4th floor after ten p.m. and it was finally quiet, around eleven. I would have liked it quiet earlier but it's not a big deal. Overall, good experience.

10

Greg

Oct 8, 2024

·

Stayed 2 nights

Nice hotel- clean rooms, good sized bathroom and showerw/controls in correct position. Several dining options nearby. View was an empty lot next to highway, but still quiet. Had 2nd best hotel gym ever been to- UW Badgers football team could use it as a backup. Only better one is Courtyard Farmingdale. Good staff, breakfast was incl. Would stay there again.

10

Zoe

Jan 27, 2025

·

Stayed 1 night

The room was clean and comfortable after a long drive it was perfect!

10

Andrew

Aug 25, 2024

·

Stayed 1 night

Very clean hotel! Beds were good, room was big, bathroom was clean. Breakfast was great per usual.

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AI-generated summary based on recent guest reviews

Service

Staff are often friendly, welcoming, and efficient at check-in. However, some guests experienced slow or unhelpful responses and inconsistent airport shuttle timing.

Related guest reviews

10

William

Jun 22, 2025

·

Stayed 1 night

Great place! Staff was great, check-in easy and fast. Bed was excellent.

10

Daniel

Jun 2, 2024

·

Stayed 1 night

Nice place with excellent service. Kevin at the front desk went above and beyond.

10

Paul

Aug 31, 2025

·

Stayed 1 night

Check in took 2 mins, key was ready and after showing my ID I was set.

4

Cori

Nov 17, 2024

·

Stayed 2 nights

Room type that was booked online was not given to me at check in. We needed it to fit our group size and so someone had to sleep on the floor. Refund for the room type we booked at the higher cost was not given to me upon leaving the hotel. They said it was not their fault for this, but Hotel.com’s fault.

6

Rick

Aug 20, 2023

·

Stayed 4 nights

The pool has been neglected need cleaning. Called the front desk on night no one answered the phone.

6

Richard

Apr 5, 2023

·

Stayed 1 night

The room was nice. Front desk staff were slow and not particularly helpful. The shuttle which I was told ran on the half hour only came on demand and it took 30 minutes to arrive after being called. I won't stay here again.

6

walter

Aug 29, 2023

·

Stayed 1 night

Nice electric charging options for EVs. Staff was rude.

8

Michael

Jan 19, 2023

·

Stayed 1 night

Place was very nice. Clean, roomy and confortable. Not fancy. Only problem was they advertised shuttle from airport but turnaround was more than an hour forcing us to take Lyft for $20. Shuttle was primary reason we chose this hotel over another. Overall, hotel was excellent but shuttle availability was misleading.

10

Andrew

Jul 20, 2025

·

Stayed 2 nights

Staff was friendly and helpful. Our room was very clean. And it's in a convenient location right off the highway.

10

Kirsten

Jul 5, 2025

·

Stayed 1 night

We accidentally went to the other hotel in Madison first and it was crowded and crazy. We were very relieved to arrive at this much more peaceful hotel. The welcoming staff was great and the breakfast was the best we had on our vacation. We also were grateful for all of the surrounding restaurants.

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Location

Convenient to I-90/I-94 and the airport, with many dining options nearby. Some note the area is not very walkable and that traffic can make access to the lot tricky.

Related guest reviews

10

Teri

Aug 6, 2024

·

Stayed 1 night

Beautiful, clean, near restaurants, and I-80. Perfect for us

10

Debbie

Jun 10, 2024

·

Stayed 1 night

Hotel was clean and comfortable. It is a little hard to get into the parking lot because of traffic. Breakfast was just ok as the eggs were over cooked. Walk in shower was really nice.

10

Seth

May 1, 2025

·

Stayed 3 nights

Good. Convenient location.

8

Teresa

May 14, 2023

·

Stayed 2 nights

Very clean. Comfortable room. Unfortunately not a walkable area.

10

Andrew

Aug 10, 2025

·

Stayed 1 night

Great Venezuelan restaurant across the street!

10

Marlene

Jan 17, 2025

·

Stayed 1 night

Great location for flying or out of airport. Large clean rooms

10

Laura

Jul 30, 2025

·

Stayed 1 night

Easy to get on and off freeway. Mall close with many dining options. Parking was easy and free. Pool and hot tub way okay. Exercise room well equipped.

8

Maria

Jun 25, 2025

·

Stayed 1 night

The property was easy to get to from I-90. It was clean. The staff was kind and helpful. There were plenty of dining choices around. No complaints.

10

Donna

Jan 13, 2024

·

Stayed 1 night

Good location and flexible check-in.

10

Joan

Aug 8, 2024

·

Stayed 1 night

Convenient to I90/94 and like the underground parking

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AI-generated summary based on recent guest reviews

Dining

Breakfast earns frequent praise for quality and variety, especially the cinnamon rolls and pancake station. Occasional delays or overcooked eggs are noted.

Related guest reviews

10

Stephen

Dec 2, 2024

·

Stayed 3 nights

Three elderly couples wanted pancakes and could not get the machine to work. So, a 3-4 year old walks up, sets down her plate and pushes the button. The next day the staff kept an eye on the pancake machine and offered help when needed :)

6

Debra

Mar 18, 2023

·

Stayed 2 nights

nice stay until we had to wait 25 minutes for eggs for breakfast.

8

alain

Sep 26, 2025

·

Stayed 3 nights

comfortable and clean good breakfast friendly staff

10

john

Jun 30, 2025

·

Stayed 1 night

Very clean and nice. Great breakfast bar. Easy access to the highway.

10

Haley

Sep 2, 2025

·

Stayed 1 night

Loved the breakfast, water in sink didn’t drain

10

Andrew

May 9, 2025

·

Stayed 1 night

Staff was excellent, room was clean and great. Breakfast was excellent.

10

Yongqiang

May 18, 2025

·

Stayed 5 nights

Clean and good breakfast

10

Cheryl

Feb 24, 2025

·

Stayed 1 night

Modern amenities. Great breakfast (cinnamon rolls!). Loved the warm underground parking!!

10

Sara

Mar 31, 2025

·

Stayed 1 night

Very convenient right off the highway. Check in process was fast and easy. Loved the cinnamon rolls for breakfast. Niece and nephew enjoyed the pool.

10

Kirsten

Jul 5, 2025

·

Stayed 1 night

We accidentally went to the other hotel in Madison first and it was crowded and crazy. We were very relieved to arrive at this much more peaceful hotel. The welcoming staff was great and the breakfast was the best we had on our vacation. We also were grateful for all of the surrounding restaurants.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$120
February	$123
March	$110
April	$133
May	$163
June	$152
July	$156
August	$178
September	$174
October	$181
November	$155
December	$111

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $132	17 $129	18 $214	19 $237
20 $108	21 $145	22 $170	23 $183	24 $138	25 $182	26 $201
27 $157	28 $185	29 $228	30 $238

Su	Mo	Tu	We	Th	Fr	Sa
				1 $197	2 $327	3 $328
4 $113	5 $147	6 $156	7 $165	8 $152	9 $307	10 $307
11 $133	12 $152	13 $165	14 $137	15 $124	16 $313	17 $571
18 $118	19 $159	20 $156	21 $147	22 $160	23 $337	24 $320
25 $122	26 $132	27 $134	28 $126	29 $133	30 $183	31 $147

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Accessible (Communications)

Standard Room, 1 King Bed, Accessible (Communications)

Standard Room, 2 Queen Beds, Accessible (Mobility)

Standard Room, 2 Queen Beds

Suite, 1 King Bed (Additional Living Area)

Standard Room

Suite, 1 King Bed, Transfer Shower (Mobility)

Suite, 2 Queen Beds

Suite, 1 King Bed, Accessible (Mobility)

Suite, 2 Queen Beds, Accessible (Communications)

Standard Room, 2 Queen Beds, Accessible (Communications)

Standard Room, 1 King Bed

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Madison by IHG

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