Saillant Hotel Maastricht City Centre

I don’t want to leave a bad review, the position right on the Vrijthof was unbeatable and the 2 rooms were lovely. I advised the hotel by email that we were arriving around 8pm , subject to flight / rail timings. It was very dark when we arrived at 8.15pm and everywhere was closed. The hotel isn’t really the one shown lit up in your picture, access is through a small ‘residential type’ front door to the right.There is no signage saying Saillant Hotel after about 20 minutes ring and knocking we were fortunate that another couple arrived who were already in the building, they very helpfully phoned a number that they had and the person answering directed us to 2 locked key boxes and gave the codes to access the keys for the building and the 2 rooms. On the wall near the door / key boxes there is a small brass plate which says Hotel Maastricht, not Hotel Saillant, there is no other signage and the area was dark and poorly lit so. Then, into a small shabby hallway leading to a steep staircase. Our rooms were the only two a the first landing, our daughter went to the back, we were at the front. We had an amazing , exciting view of the Christmas markets, the ferris wheel etc. Both rooms were very nicely appointed , but our daughter endured night long plumbing noises, loud enough to record and whoever purchased the 18’’ weird square, extra deep pillows should be made to try and sleep on them for the rest of their lives……..we couldn’t. It’s really rooms on upper floors,not a hotel

I have left my luggage at the reception around noon time and before the room is ready. They gave me the key of the room and kept the luggage at reception locker. When I arrived back at the hotel door of the hotel was closed. My key opened the door and I could not reach my luggage. Nobody informed me about the closing time of the reception while taking my luggage. Then I left with no luggage and could not reach any of my belongings including my medicine and care goods. Unbelievable. Also at midnight there was the fire alarm on without anybody from hotel management available. It was the most terrible hotel experience ever. They did not even apologised properly for the experience I had. Please stay away from this hotel. Only good thing is the location of the hotel nothing more.

Awful. Hotel sent me an email saying I could check in as late as 22:00 and that someone would be there to greet me. I arrived at 21:00 and was not able to check in due to no one being there. If I never received that email, I would have been on time. They charged me for both nights I was staying and didn’t refund me for THEIR mistake. If you want to have no place to stay your first night in Europe and be out money to begin your trip, this is your place.

Het hotel ligt op een perfecte locatie voor een korte stedentrip naar Maastricht. Mijn kamer was schoon, ruim en de bedden lagen heerlijk! Doordat het gebouw wat ouder is hoor je inderdaad wat van buiten, maar dat hou je toch in een stad. Personeel was vriendelijk en het in en uitchecken ging gemakkelijk. Mijn kamer werd elke dag schoongemaakt, heel fijn!! Ik heb me hier fijn gevoeld en geen moment onveilig, toch belangrijk voor een vrouw alleen.

Hoge toeristen belasting, voor 19 euro hadden we een uitgebreider ontbijt verwacht