Name: Hilton Garden Inn Asheville Downtown
Address: 309 College St, Downtown Asheville, Asheville, North Carolina, United States of America, Asheville, Buncombe County, US
Price range: $141–$459 per night
Rating: 8.88

What guests think

Reviews of Hilton Garden Inn Asheville Downtown highlight a walkable location near downtown, a convenient complimentary shuttle, welcoming staff, and clean, comfortable rooms, while also pointing to a lively rooftop bar and generally solid amenities across the property.

Some guests experienced sleep disruption from street sirens or music reaching certain rooms, and a few noted maintenance issues like low shower pressure or broken in-room equipment. Dining feedback is mixed: many enjoyed the drinks and some breakfasts, but others found buffet items cold or dinner underwhelming, and breakfast is typically not included. Overall, expect a clean, friendly base with easy downtown access and lively social spaces.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities draw praise for the rooftop bar, complimentary shuttle, on-site parking, and a pool and fire pit. Some mention pool cleanliness or monitoring needs and parking fees.

Related guest reviews

10

Kathryn Marie

Sep 16, 2025

·

Stayed 2 nights

Peloton in the gym.

10

Ralph

Sep 15, 2025

·

Stayed 3 nights

Loved the in- out parking at reasonable price. The bar on the rooftop was fun.

10

russell

Jan 14, 2024

·

Stayed 2 nights

The parking deck attached to the hotel made parking in downtown very convenient. The hotel itself is close in proximity to a ton of restaurants and bars. All together a great place to stay. Next time I come back to Asheville I’d stay here again.

10

Rachel

May 30, 2023

·

Stayed 2 nights

Pillar Kitchen & Rooftop Bar were great. Accommodating staff. Complimentary hotel shuttle to downtown was wonderful.

10

Rosa

Jul 20, 2025

·

Stayed 2 nights

This property is just a quick walk to shops and restaurants. The hotel offers free shuttle service which we used. It was quick and convenient and dropped us off in the River Arts District. The rooftop bar was nice and had live music while we were there. We only ate at the property once and the food was fine. All the staff were nice and very attentive. You can definitely tell the flood impacted tourism and everyone we met in Asheville was warm and welcoming.

10

Melissa

Jul 29, 2025

·

Stayed 2 nights

It was very well kept and it was an enjoyable stay. The upstairs bar was nice, but the food wasn’t great. Nice pool and fire pit, too!

10

John

Jul 8, 2025

·

Stayed 2 nights

Very nice hotel and great location. Clean and very friendly staff. Pool area should be kept cleaner and someone should monitor folks that have been over served at the pool. Roof top bar is a wonderful perk. The only negative is that they charge for parking. The lot was never totally full even on July 4th weekend. Didn’t mind too much until I was charged for the day that we checked out. Fair to only charge per night, not day. Don’t let that deter you. Nice place!

6

Selena

Jul 8, 2024

·

Stayed 1 night

The bathroom has a horrible smell and required attention. The pool was dirty.

10

Vijay

Jun 2, 2025

·

Stayed 2 nights

The hotel was clean with great service. Ample parking is provided. It’s walking distance from downtown and the hotel also offers shuttle service. They also have a great rooftop bar. Will definitely stay here the next time we visit Asheville.

10

Claudia

Aug 30, 2025

·

Stayed 1 night

We stay here every time we visit Asheville, can walk to everything and they do have a shuttle as well.

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Cleanliness

Reviews consistently describe the hotel and rooms as very clean and well maintained. A few guests reported lapses such as a bathroom odor or a missed item from a previous guest.

Related guest reviews

10

george

Sep 1, 2025

·

Stayed 2 nights

Excellent service. Everything was clean and comfortable.

10

Lance

Sep 6, 2025

·

Stayed 2 nights

Well maintained very clean and felt like home staying in this hotel. We will be back to visit and will be staying in the same hotel

10

Carolyn

Aug 7, 2024

·

Stayed 2 nights

We had a wonderful stay..impressed by the cleanliness of the facility and the staff being attentive to our well being..

6

judy

Dec 11, 2025

·

Stayed 1 night

When we were checking the room before we left, I found dirty clothes from a previous guest behind the curtains … I let the front desk staff know immediately but I am quite disgusted at what else may have been dirty … and very disappointed

6

Selena

Jul 8, 2024

·

Stayed 1 night

The bathroom has a horrible smell and required attention. The pool was dirty.

10

Megan

May 6, 2023

·

Stayed 2 nights

Very clean! Staff was incredibly nice.

10

edgar

Sep 7, 2025

·

Stayed 1 night

Great hotel. Very clean and super helpful staff. Highly recommended.

10

Linda

Oct 1, 2024

·

Stayed 3 nights

Very nice hotel. Very clean and all staff were very pleasant and helpful. Easy parking not free. Within walking distance to good restaurants. There is a rooftop restaurant. The food was ok..they were out of a few dishes. Breakfast buffet was nice and on weekend eggs made to order. Very good. Buffet not free. No laundry room. Our room was very clean and comfortable.

10

Anna Maria

May 23, 2023

·

Stayed 4 nights

Very kind staff, excellent cleaness

10

Susan

Oct 19, 2025

·

Stayed 1 night

Very clean & comfortable

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Rooms

Rooms are often spacious and comfortable, with many noting updated decor. Some guests reported city or rooftop noise reaching certain rooms and occasional in-room issues like a broken coffee maker, spotty Wi‑Fi, or hard-to-regulate temperature.

Related guest reviews

10

Katie

Aug 5, 2025

·

Stayed 1 night

This hotel is 10/10. Our check in was smooth (we found out later it was actually the GM who checked us in), the hotel common areas and room are very clean (and I’m picky about cleanliness), we had a spacious corner room, and the bed was very comfortable. The complimentary champagne at check in was a nice touch. We were celebrating our anniversary, and the hotel left chocolate covered strawberries in our fridge! The on site hotel had a fun and delicious array of tiki-themed drinks and food; so good, in fact, that we chose to dine there for dinner instead of one of Asheville’s Miriam of other hotels. The hotel also offered complimentary transportation, provided by a very sweet and personable driver.

8

Kim

Jan 18, 2025

·

Stayed 3 nights

Very spacious room. Room temperature did not regulate well and the bed was extremely firm. Very clean and convenient location.

10

Emil

Jan 1, 2025

·

Stayed 5 nights

Beautiful spacious room. Friendly helpful staff. Walkable to downtown.

10

Tom

Aug 8, 2025

·

Stayed 1 night

the suite was great, big comfy bed and bathroom with a nice sitting area

10

Marcia

Sep 21, 2024

·

Stayed 2 nights

Our room was very spacious and felt more like an apartment than a hotel room. Had lots of amenities like a refrigerator, microwave, sink, desk and a large screen television. The bed was very comfortable. The location was great with an easy walk to downtown. I would highly recommend this hotel.

10

Daniela

Aug 8, 2025

·

Stayed 3 nights

Great spacious room, newly renovated, staff very helpful, very clean, our first time visiting Ashville and will love to come back soon!

8

Rebecca

Jul 27, 2025

·

Stayed 3 nights

Very nice hotel, except we were on the roadside and the fire department and police did runs with sirens every hour and a half to two hours. Very annoying in the middle of the night!

2

Rob

Jul 21, 2025

·

Stayed 1 night

DO NOT accept room in the middle of the 5th floor on a night they have music. Whoever thought a loud rooftop bar directly above hotel rooms was a good idea needs their head checked. If you're out on the town and not back until 11pm, then you'd never know. Unfortunately we had an event we needed to be at at 6am and tried to be in bed at 9pm. It sounded like we were in a nightclub until 10:30pm. It wasn't possible to turn the TV up loud enough to drown it out. Every other aspect of the property was great. If we were in another room, this would probably be a 10/10 review.

4

Elizabeth

Sep 30, 2025

·

Stayed 1 night

The rooms are not sound proof. I heard ambulance and police sirens all night. Also the coffee machine in my room was broken

6

Anne

Jul 17, 2024

·

Stayed 3 nights

The WiFi went down and we had difficulty finding the “ back up” WiFi. It wasn’t working most of our stay

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Service

Service is frequently praised as warm, proactive, and accommodating, from smooth check-ins to helpful shuttle drivers and thoughtful touches. Occasional lapses included check-in confusion or unresponsive restaurant/front-desk communication.

Related guest reviews

10

Katie

Aug 5, 2025

·

Stayed 1 night

This hotel is 10/10. Our check in was smooth (we found out later it was actually the GM who checked us in), the hotel common areas and room are very clean (and I’m picky about cleanliness), we had a spacious corner room, and the bed was very comfortable. The complimentary champagne at check in was a nice touch. We were celebrating our anniversary, and the hotel left chocolate covered strawberries in our fridge! The on site hotel had a fun and delicious array of tiki-themed drinks and food; so good, in fact, that we chose to dine there for dinner instead of one of Asheville’s Miriam of other hotels. The hotel also offered complimentary transportation, provided by a very sweet and personable driver.

10

Josephine

Jul 28, 2023

·

Stayed 4 nights

It was an updated hotel. Good housekeeping. Convenient location. Shuttle was available mid-aft-night. The rooftop restaurant was fun to visit. We went on July23,24,25 with good experiences. On July26, we encountered what appeared to be confusion and strife among staff members. We had a rude, inattentive waiter who apparently forgot our appetizer order and blamed it on a new cook. We ended up leaving without ordering dinner. It wasn’t worth staying in that atmosphere.

10

Catherine

Jul 2, 2024

·

Stayed 3 nights

After spending a week at the beach on the east coast we traveled 9 hrs to Asheville, we arrived 2 hrs early, and hoped we would be able to check in early. Emily greeted us at the front desk she was very cheerful and knowledgeable. We were able to check into our rooms which was a blessing after such a long ride. She was very helpful with recommendations of restaurants and a map of the area. The courtesy van was a plus since we encountered a thunderstorm on our way out to dinner.

4

Koreen

Jan 10, 2024

·

Stayed 1 night

QR code for hotel services wouldn’t load I called restaurant, no answer, full voicemail Called front desk for room service, no room service, you have to get food yourself at restaurant. Morning breakfast had no buffet, no one else in the restaurant. I had asked front desk to provide caffeine free tea bags since my room had none. They didn’t provide them. The restaurant made me a nice tea while I waited. I had gotten up at 3 am and drove hours through NC State of Emergency rain, flooding, wind weather. I had to sit in restaurant and not rest. Online it showed name of hotel as Hilton Downtown, not a Garden Inn. Services seemed very scaled back. Hotel texted with how things were going and I asked for tea in my room. They didn't bring me any, but texted "ok". I can't use Hilton Honors with booking through Expedia.

10

Corinna

Dec 27, 2023

·

Stayed 1 night

The staff here are amazing. They are so friendly and I love how they reach out to make sure everything is ok. The rooms are extremely comfortable. The bottles of water everyday are a nice touch. The property is walkable to all of downtown and if you don’t want to walk there is a free shuttle all day into late night.

10

James

Jun 1, 2023

·

Stayed 1 night

Locked out of our room after dinner for about 2 hrs. Lock on door needed new batteries. Staff very nice and gave us a comp on breakfast, a drink in the bar and a free room. Very very good service. Will definitely stay at Hiltons in the future.

10

edgar

Sep 7, 2025

·

Stayed 1 night

Great hotel. Very clean and super helpful staff. Highly recommended.

10

Kathie

Apr 18, 2025

·

Stayed 1 night

Lauren from the hotel shuttle service is very knowledgeable and amazing

10

Garnett

Oct 19, 2025

·

Stayed 2 nights

The day we went to check in and they welcomed us with the phrase, “we are so glad you’re here.” I have never been greeted so warmly at any hotel I have ever stayed at.

6

Denise

Nov 26, 2024

·

Stayed 1 night

When I checked in the room they gave me had a “Do Not Disturb” sign on the door so I dragged all my stuff down to the front desk again — and I was four weeks post-op with a knee replacement — after a lot of exasperated frowning and back and forth I got another room. I appreciate that the hurricane really upended things in Asheville but I was trying to give business to the community again. Just wish things had gone more smoothly.

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Location

Highly walkable location near downtown restaurants, shops, and venues; many used the hotel’s shuttle for short trips. Guests found it convenient for exploring central Asheville.

Related guest reviews

10

Sharon C

Jun 21, 2024

·

Stayed 2 nights

Spacious, comfortable room. Activity on the floor was low so it was a quiet place come bedtime. Just minutes from Downtown Asheville, great for a brisk walk into town for sightseeing or a meal.

10

russell

Jan 14, 2024

·

Stayed 2 nights

The parking deck attached to the hotel made parking in downtown very convenient. The hotel itself is close in proximity to a ton of restaurants and bars. All together a great place to stay. Next time I come back to Asheville I’d stay here again.

10

Tim

Mar 25, 2024

·

Stayed 3 nights

Great location, clean rooms, showers even have water pressure. Friendly staff. Couldn't really ask for more.

10

Laura

Aug 24, 2023

·

Stayed 3 nights

I would stay here again due to location alone. It’s a .5 mile walking distance to downtown and there are so many food options available. Staff was friendly and went above with customer service when we needed assistance. Great stay!

10

Jennifer

Jun 24, 2025

·

Stayed 1 night

Very convenient walking distance into downtown Asheville, with generously sized rooms and a hip rooftop bar that seems to be a favorite with the local crowd.

8

Kenneth

Jul 14, 2025

·

Stayed 2 nights

Location to town excellent, place itself well sized for my needs and properly maintained with good, friendly staff service.

10

Keith

Sep 4, 2023

·

Stayed 1 night

Light,airy and quirky decor. Ultra-helpful staff. Great location.

10

Claudia

Aug 30, 2025

·

Stayed 1 night

We stay here every time we visit Asheville, can walk to everything and they do have a shuttle as well.

10

Linda

Apr 27, 2024

·

Stayed 4 nights

Perfect location for our family visit as they live just a couple of blocks away. Room was very comfy and clean. Food and service was excellent. Front desk was very helpful when we had questions.

10

Michael

Aug 21, 2025

·

Stayed 3 nights

Walking distance to downtown was very convenient.

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Dining

Drinks and the rooftop setting get high marks, but food quality varies: some enjoyed breakfast and meals, while others found the buffet cold or dinner mediocre. Breakfast is generally not included.

Related guest reviews

10

Katie

Aug 5, 2025

·

Stayed 1 night

This hotel is 10/10. Our check in was smooth (we found out later it was actually the GM who checked us in), the hotel common areas and room are very clean (and I’m picky about cleanliness), we had a spacious corner room, and the bed was very comfortable. The complimentary champagne at check in was a nice touch. We were celebrating our anniversary, and the hotel left chocolate covered strawberries in our fridge! The on site hotel had a fun and delicious array of tiki-themed drinks and food; so good, in fact, that we chose to dine there for dinner instead of one of Asheville’s Miriam of other hotels. The hotel also offered complimentary transportation, provided by a very sweet and personable driver.

10

Marian

Jul 8, 2024

·

Stayed 2 nights

Great breakfast, location, service, and nice modern decor. They even pampered our pooch with a welcome bag. Fabulous experience!

10

Steven

May 15, 2025

·

Stayed 3 nights

Great hotel, great staff. The buffet breakfast is a good value & delicious.

10

Brandon

Mar 31, 2024

·

Stayed 3 nights

Nice hotel. Wish it came with breakfast though

10

Melissa

Jul 29, 2025

·

Stayed 2 nights

It was very well kept and it was an enjoyable stay. The upstairs bar was nice, but the food wasn’t great. Nice pool and fire pit, too!

8

Sally

Oct 26, 2025

·

Stayed 2 nights

Everything was very nice except the dinner we had in the pub upstairs.

10

Philip

Aug 6, 2023

·

Stayed 3 nights

Everything was fantastic , the place was very clean, the hotel restaurant serves good food, friendly bartenders. The location is fantastic within walking distances of Several restaurants or use the free shuttle service . Overall just wonderful ! Tina was quick witted & enjoyable during check in & mapped us places to visit. We are already planning a return trip. We highly recommend this Hilton

10

Jean

Aug 30, 2024

·

Stayed 4 nights

Rooftop bar amazing with lovely staff. Room comfortable and clean outdoor seating area with fire pit was perfect. My only complaint was the breakfast buffet all the food was cold including the coffee. Gave it a try twice incase 1st time was a fluke! Cold on both occasions had to ask them to microwave… I was not the only one asking

8

Joanne

Sep 26, 2024

·

Stayed 4 nights

Rooftop bar at sunset was worth it. Weekday breakfast buffet was disappointing, expecting better for the price charged.

8

John

Jul 27, 2024

·

Stayed 2 nights

Very nice to have a rooftop bar. Great band was playing. It's too bad that breakfast isn't included.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$139
February	$153
March	$162
April	$172
May	$173
June	$180
July	$162
August	$156
September	$168
October	$216
November	$169
December	$156

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $223	15 $215	16 $222	17 $263	18 $269	19 $236
20 $141	21 $156	22 $157	23 $157	24 $162	25 $280	26 $248
27 $141	28 $155	29 $177	30 $227

Su	Mo	Tu	We	Th	Fr	Sa
				1 $160	2 $292	3 $274
4 $172	5 $178	6 $180	7 $216	8 $219	9 $459	10 $335
11 $183	12 $185	13 $185	14 $186	15	16 $315	17 $312
18 $193	19 $184	20 $197	21 $224	22 $214	23 $366	24 $314
25 $167	26 $177	27 $173	28 $177	29 $161	30 $215	31 $225

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Accessible (Hearing Impaired)

Room, 1 King Bed

Deluxe Room, 1 King Bed

Junior Suite, 1 King Bed

Room, 1 King Bed, Corner

Room, 1 King Bed, Accessible, Corner (Hearing Impaired)

Room, 1 King Bed, Accessible (Hearing Impaired)

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible

Suite, 1 King Bed, Accessible (Roll in Shower)

Room, 2 Queen Beds, Accessible

Room, 2 Queen Beds

Deluxe Room, 1 King Bed, Accessible (Hearing Impaired)

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn Asheville Downtown

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