Name: Apartamentos "Ala Residencias"
Address: Calle 22 de Enero 16 de Septiembre y 5 de mayo, Chetumal, Quintana Roo, Mexico, Chetumal, Quintana Roo, MX
Price range: $66–$105 per night
Rating: 9.7

What guests think

Apartamentos "Ala Residencias" stands out for its waterfront location near the Belize ferry, spacious rooms with bay views, and a rooftop pool, while many guests highlight warm, helpful staff and easy check‑in that make short stopovers and longer stays comfortable.

Several units include kitchens or kitchenettes. Drawbacks noted include occasional room assignment or interior‑window rooms, weak water pressure and minor leaks, mosquitoes, and a couple of pricing or refund complaints. Overall, expect a convenient, view‑forward base by the malecón.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop pool with bay views is a consistent highlight. Several units provide kitchens or kitchenettes.

Related guest reviews

10

Alexis

Aug 28, 2025

·

Stayed 1 night

Excelente vista en la zona de alberca

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10

John

Dec 31, 2023

·

Stayed 3 nights

On arrival at ALA Residences, we decided to upgrade ourselves to one of the loft suites (with kitchen, etc) and we couldn’t have been happier - spacious, great facilities, excellent WiFi and TV, comfortable, etc, etc. Great staff too. And all right on the malecon, Great value for the location. Brilliant,

10

Reymundo

Sep 22, 2024

·

Stayed 1 night

La hospitalidad de su personal , fueron muy amables. Nos gusto TODO, Exelente ubicación, limpio cómodo, bonito, funcional. La suite sensacional la vista maravillosa hacia la bahía la piscina en excelente condiciones.

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10

ranee

Aug 1, 2024

·

Stayed 1 night

The staff were so kind and helpful beds divine soft walk everywhere full bathroom kitchenette great location

10

Rachel

Sep 13, 2025

·

Stayed 1 night

Service was incredible, the room was beautiful and the location was amazing. The rooftop pool was great, too!

8

Louis

Feb 18, 2025

·

Stayed 21 nights

Location is Chetumal couldn’t be better. Our view looked out on the bay. The studio is big between 700 & 800 square feet. Very large balcony and high ceiling. Staff is very nice but no English. (Google translate) Internet is fine, broke while there and was replaced with new router. Cons: poor water pressure adequate to shower but just barely. I assume it’s condensation from the air conditioning and fridge but there’s intermittent puddles of water below the air conditioner and around the fridge. Couch can open up into a bed but it’s not very comfortable as a couch. TV didn’t have any stations but could connect to Netflix. Despite the cons, if I was staying in Chetumal, I would not be adverse to staying there again.

10

Yamani

Jun 1, 2025

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Stayed 1 night

Property had very good security features and was very accessible.

10

Rebecca

Sep 5, 2024

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Stayed 1 night

This is our favorite place to stay in chetumal, right near the park and alot of food vendors - beautiful view of the sea from the pool rooftop, and really nice large rooms. Always a comfortable stay.

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Cleanliness

Reviews commonly describe rooms as clean. A few mention mosquitoes and occasional puddles from AC or fridge.

Related guest reviews

10

Reymundo

Sep 22, 2024

·

Stayed 1 night

La hospitalidad de su personal , fueron muy amables. Nos gusto TODO, Exelente ubicación, limpio cómodo, bonito, funcional. La suite sensacional la vista maravillosa hacia la bahía la piscina en excelente condiciones.

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8

Louis

Feb 18, 2025

·

Stayed 21 nights

Location is Chetumal couldn’t be better. Our view looked out on the bay. The studio is big between 700 & 800 square feet. Very large balcony and high ceiling. Staff is very nice but no English. (Google translate) Internet is fine, broke while there and was replaced with new router. Cons: poor water pressure adequate to shower but just barely. I assume it’s condensation from the air conditioning and fridge but there’s intermittent puddles of water below the air conditioner and around the fridge. Couch can open up into a bed but it’s not very comfortable as a couch. TV didn’t have any stations but could connect to Netflix. Despite the cons, if I was staying in Chetumal, I would not be adverse to staying there again.

6

Marijo

Oct 7, 2025

·

Stayed 1 night

It was just a 1 night stop, on our way from San Pedro Belize to Playa Del Carmen. It was OK The bathroom was clean. Pick-up/drop-off provided was convenient. We didn’t get the room that we booked; instead we were given a room that has 1 sunroof window; no view of the outside. Our room was like a dungeon. MOSQUITOES buzzed around and kept me up all night.

10

Monty

Jan 7, 2023

·

Stayed 19,361 nights

Very nice place to stay, the room was very clean! Good area, right up on the waterfront.

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Rooms

Many find the rooms spacious and comfortable, often with bay views and balconies. Reported downsides include a windowless interior room, weak water pressure, and an uncomfortable sofa bed.

Related guest reviews

8

Yamani

Jun 15, 2025

·

Stayed 1 night

Excellent spacing

10

John

Dec 31, 2023

·

Stayed 3 nights

On arrival at ALA Residences, we decided to upgrade ourselves to one of the loft suites (with kitchen, etc) and we couldn’t have been happier - spacious, great facilities, excellent WiFi and TV, comfortable, etc, etc. Great staff too. And all right on the malecon, Great value for the location. Brilliant,

10

Bianca

Jan 1, 2024

·

Stayed 1 night

Beautiful spacey stay at the Bahia of Chetumal

10

Reymundo

Sep 22, 2024

·

Stayed 1 night

La hospitalidad de su personal , fueron muy amables. Nos gusto TODO, Exelente ubicación, limpio cómodo, bonito, funcional. La suite sensacional la vista maravillosa hacia la bahía la piscina en excelente condiciones.

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8

David

Jan 24, 2026

·

Stayed 1 night

Ideal location for the Belize ferry terminal. Surprisingly lovely spacious room. Good check-in.

8

Louis

Feb 18, 2025

·

Stayed 21 nights

Location is Chetumal couldn’t be better. Our view looked out on the bay. The studio is big between 700 & 800 square feet. Very large balcony and high ceiling. Staff is very nice but no English. (Google translate) Internet is fine, broke while there and was replaced with new router. Cons: poor water pressure adequate to shower but just barely. I assume it’s condensation from the air conditioning and fridge but there’s intermittent puddles of water below the air conditioner and around the fridge. Couch can open up into a bed but it’s not very comfortable as a couch. TV didn’t have any stations but could connect to Netflix. Despite the cons, if I was staying in Chetumal, I would not be adverse to staying there again.

6

Marijo

Oct 7, 2025

·

Stayed 1 night

It was just a 1 night stop, on our way from San Pedro Belize to Playa Del Carmen. It was OK The bathroom was clean. Pick-up/drop-off provided was convenient. We didn’t get the room that we booked; instead we were given a room that has 1 sunroof window; no view of the outside. Our room was like a dungeon. MOSQUITOES buzzed around and kept me up all night.

10

Shawn

Oct 24, 2023

·

Stayed 1 night

It is a wonderful place to stay!! Right next to the market at night! The rooms are beautiful!!

10

Rebecca

Sep 5, 2024

·

Stayed 1 night

This is our favorite place to stay in chetumal, right near the park and alot of food vendors - beautiful view of the sea from the pool rooftop, and really nice large rooms. Always a comfortable stay.

10

Antonietta

Jan 14, 2025

·

Stayed 1 night

Tiny little boutique Hotel only stayed one night so we could catch the ferry to Belize. But there are good restaurants within walking distance, the staff was so nice and welcoming, the room was perfect, and it was worth what we paid. We would definitely stay here again for a longer amount of time to explore the whole area.

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Service

Staff are frequently praised as friendly, attentive, and helpful, with smooth check‑ins and good communication for late arrivals. A couple of guests reported pricing or refund problems and one complaint of poor service.

Related guest reviews

10

Patricia

Apr 25, 2025

·

Stayed 2 nights

Súper tranquilo, céntrico y bonito el lugar. Sin duda, volvería a hospedarme aquí. En recepción muy amables y nos dieron recomendaciones de lugares para visitar e ir a comer.

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10

Lilia

Jan 14, 2026

·

Stayed 2 nights

La vista es espectacular! El personal es atento, te da la informacion muy bien y hasta de los alrededores.

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10

Patrick

Mar 9, 2025

·

Stayed 1 night

Got in very late from a train trip. Communication was great helping us get in. Only stayed one night, wish it had been longer.

10

EVAN I

Nov 9, 2024

·

Stayed 1 night

Everything was great with our stay Oct 26th 2024 for one night however when I booked 2 days prior it said I would be charged at the property at checkin but was still immediately charged $75.94. When I checked in at the property on 26th they charged me another $76.90. It has been 3 calls now to request a refund and 2 weeks after still nothing. This was my only concern.

10

Lic. Ricardo

Aug 4, 2025

·

Stayed 2 nights

Todo excelente.... Definitivamente es lo mejor que hay en la zona. Servicio excelente de las señoras Juanita y Mirna... Son un encanto de personas...

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10

Eduardo

Jul 7, 2025

·

Stayed 2 nights

Excelente atención de las chicas que atienden

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10

Rachel

Sep 13, 2025

·

Stayed 1 night

Service was incredible, the room was beautiful and the location was amazing. The rooftop pool was great, too!

10

Adrian

Oct 19, 2025

·

Stayed 1 night

Es muy linda la vista y sobre todo muy amplio el personal muy amabame y atentos

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10

Tammy

Oct 18, 2023

·

Stayed 2 nights

We loved everything. Juanita was exceptional in answering questions/ concerns.

10

Antonietta

Jan 14, 2025

·

Stayed 1 night

Tiny little boutique Hotel only stayed one night so we could catch the ferry to Belize. But there are good restaurants within walking distance, the staff was so nice and welcoming, the room was perfect, and it was worth what we paid. We would definitely stay here again for a longer amount of time to explore the whole area.

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Location

Waterfront, central spot on or near the malecón, close to restaurants, market, and the Belize ferry, making it handy for transit. One guest received the wrong address and had to walk farther.

Related guest reviews

8

Tayfun

Jan 28, 2024

·

Stayed 3 nights

It is nice and close center, restaurants and shopping and friendly staff

10

Shawn

Jun 14, 2024

·

Stayed 2 nights

This is one of my favorite places to stay! Close to great restaurants and the water! Very convenient for traveling in and out of Belize or headed north to the Riviera Maya! Mirna is a wonderful host!!

10

Manuel

Sep 19, 2025

·

Stayed 1 night

Is very nice place quiet and accessible, right at the port , is very small town and no much to do there

4

Ivan

Feb 9, 2025

·

Stayed 1 night

Llegué a la dirección que me mandaron por la app y no era, tuvimos que caminar con las maletas 400 metros

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10

Alecks

Jun 17, 2023

·

Stayed 2 nights

Muy buen punto estratégico para disfrutar un paseo a pie, en el atardecer

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8

David

Jan 24, 2026

·

Stayed 1 night

Ideal location for the Belize ferry terminal. Surprisingly lovely spacious room. Good check-in.

8

Victor

Mar 5, 2025

·

Stayed 1 night

Esta bien la ubicación, frente letras de Chetumal y malecón, cerca del ferry a Belice, 10 minutos del aeropuerto y cerca carretera a Belice y Bacalar

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10

Rachel

Sep 13, 2025

·

Stayed 1 night

Service was incredible, the room was beautiful and the location was amazing. The rooftop pool was great, too!

10

Rebecca

Sep 5, 2024

·

Stayed 1 night

This is our favorite place to stay in chetumal, right near the park and alot of food vendors - beautiful view of the sea from the pool rooftop, and really nice large rooms. Always a comfortable stay.

10

Antonietta

Jan 14, 2025

·

Stayed 1 night

Tiny little boutique Hotel only stayed one night so we could catch the ferry to Belize. But there are good restaurants within walking distance, the staff was so nice and welcoming, the room was perfect, and it was worth what we paid. We would definitely stay here again for a longer amount of time to explore the whole area.

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Dining

Not enough information in reviews.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $105	19 $69
20 $66	21 $69	22 $69	23 $69	24 $69	25 $73	26 $73
27 $72	28 $73	29 $73	30 $73

Su	Mo	Tu	We	Th	Fr	Sa
				1 $73	2 $73	3 $73
4 $73	5 $73	6 $73	7 $73	8 $73	9 $73	10 $73
11 $73	12 $73	13 $73	14 $73	15 $73	16 $73	17 $73
18 $73	19 $73	20 $73	21 $73	22 $73	23 $73	24 $73
25 $73	26 $73	27 $73	28 $73	29 $73	30 $73	31 $73

Apartamentos "Ala Residencias"

About this property

Location

Room options

Standard Room, 1 Bedroom, Garden View

Deluxe Room

Gallery Room

Superior Loft

Standard Villa

Family Room

Junior Suite, Bay View

Standard Loft

Junior Suite

Superior Studio Suite, Partial Ocean View

Guest reviews of Apartamentos "Ala Residencias"

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Apartamentos "Ala Residencias"

Prices for upcoming dates