Hugo's Boutique Hotel - Adults Only

Room was clean, staff and service were really good.

Hotel is very cool - in concept. EVERYTHING requires maintenance, refresh, replacement. I'd rather have way less "neat" and techno items, but the things there worked well. Beds and bedding were good. Rooms were very spacious. However, we paid ignificantly more for a suite with a sauna - sauna was disgustingly dirty. Fancy shower panel and it kept shorting out so and was so old/dirty. Electric curtains didnt work, multiple panels were completely broken, and the couch was disgusting: dirty and completely sagging and worn. Staff were plesant and helpful but couldn't make up for the complete lack of maintenance and refurbishment.

1️⃣ Misrepresentation of the room The room provided did not resemble a suite. It lacked a suite layout, had no seating area or table, and had no balcony 2️⃣ Strong damp / musty smell from hot tub The hot tub caused an unpleasant damp smell throughout the room. Ventilating the room was extremely difficult due to the limited window and excessive street noise outside. 3️⃣ Advertised soundproofing is false Your website promises soundproof rooms, yet we experienced: * Loud music from outside late into the night and repeated disturbances meant we struggled to sleep every night. 4️⃣ Wi-Fi and TV features not working There was **no functioning Wi-Fi** during our stay — neither for the TV nor for our personal devices. When queried, reception simply replied: *“It doesn’t work.”* This is unacceptable for a hotel promoting modern, connected rooms. 5️⃣ Misleading minibar setup Snacks and alcohol were placed next to complimentary items with **no price list provided**, making them appear free. This felt deceptive and designed to catch guests out. 6️⃣ Intimidating penalty policy We were issued two key / towel cards and later discovered the €50 per card replacement fee in fine print. This created unnecessary stress to protect the cards we didn’t need and felt like a hidden charge tactic. 7️⃣ Maintenance & quality issues * Very cracked worn out sink *The “iPad” advertised in room is simply a phone extension with no internet functionality The hotel aren’t interested in solving

All good average hotel

10/10 would not stay at this hotel again. Do not book here if you want to sleep before 5am. Bars all around hotel, so very noisy. Rooms are not sound proof for outside noise or hallways. Jaccuzi bedroom smelled weird, like mold or feet. Poor ventilation. Don't book below floor 5 for a better sea view vs floodlights (directly into bedroom) and roofs. Bed lvls didn't match for king bed. Lumpy pillows. Expensive mini bar. Most of the staff was very nice. Rooftop pool was great. 2 nights end of season was $700ish. Not impressed for that price.