Name: AC Hotel by Marriott San Jose Downtown
Address: 350 West Santa Clara Street, Downtown San Jose, San Jose, California, United States of America, San Jose, Santa Clara County, US
Price range: $177–$1,196 per night
Rating: 8.68

What guests think

Across the reviews, AC Hotel by Marriott San Jose Downtown stands out for its walkable location near SAP Center, generally clean rooms, and friendly staff, making it a convenient base for events and downtown visits.

Rooms are often spacious, but several note freeway or hallway noise, firm mattresses, and occasional air-conditioning problems. Service is widely regarded as friendly and helpful, while on-site dining draws mixed feedback with a paid breakfast and modest menus or hours. Parking is paid in an adjacent garage without valet, and multiple reviews cite inconvenience, confusing charges, or late-night elevator shutdowns. Expect a clean, convenient stay focused on location more than full-service amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include an on-site bar/lounge and a pool with outdoor seating; reviewers frequently mention paid parking in an adjacent garage, which some find inconvenient, and there are occasional elevator issues.

Related guest reviews

8

michele

Feb 18, 2025

·

Stayed 1 night

Nice hotel. The only staff we saw was 1 lady checking in. It was pretty much a ghost town. No one for valet and had to self park which is ok but how the parking lot is set up it's really hard to get your luggage to your car when checking out. The garage offers only stairs and it would be nice if there was an elevator to help get your luggage to the 3rd floor or a parking area on the outside to load your car back up. The beds were uncomfortable and the room was hot. We couldn't get the ac to work. I don't know if they put us in a room that wasn't great because I booked the room through Expedia and not direct.

6

Rena

Apr 28, 2024

·

Stayed 2 nights

Somehow this hotel popped up in my choice for place w hot tub, but it didn’t have one. Pool was heated and not chlorinated so that was good, but found broken glass on the floor near the pool. Also, we had party of 4 and they only gave us 2 large tools. They also didn’t give us any body wash, had to ask for it. It was a condiment walk to food.

10

Naomi

Jun 29, 2025

·

Stayed 1 night

Great clean updated and spacious hotel with easy walking access to SAP center. Nice pool and outdoor seating area with fire pit. Nice restaurant and bar, parking in garage is a bit of a walk but not bad. Airplanes can het a bit noisy

4

Douglas

Apr 21, 2025

·

Stayed 1 night

I arrived by car after midnight. I had to carry my sleeping daughter down four flights of steps at the adjacent parking ramp because the elevator is shut down at 11pm. The company should anticipate this scenario.

10

Richard J.

May 7, 2024

·

Stayed 1 night

The hotel itself was outstanding. The adjacent garage parking process —both the actual parking spaces for hotel guests and the payment process — was a bit confusing. wouldWe would swould definitely

6

Melisa

May 6, 2024

·

Stayed 1 night

My daughter and her friends got stuck in the elevator for about an hour but were saved my Fireman so that’s a plus. Otherwise great hotel

10

Robert

Aug 6, 2023

·

Stayed 1 night

Excellent staff, and location. Nice bar and outdoor sitting area. Rooms are spacious, clean and very comfortable.

10

Janice

Jun 10, 2024

·

Stayed 2 nights

Fine food choices within walking distance. The only thumbs down, 1. Pool not heated, too cold. 2. Refigerator in the room was very noisey

10

Sharon

Jan 8, 2024

·

Stayed 4 nights

Lovely state of the art, clean modern hotel. Food was ok but not a big selection. It’s just a small menu. Not really a “restaurant “ Close walk to convention center and other dining options..very nice staff. Great hotel!

6

Laurie

Dec 12, 2022

·

Stayed 1 night

Only 1 elevator worked and bar was very short staffed

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Cleanliness

Many guests praise very clean rooms and well-maintained spaces, though a few report lapses like dirty floors, buckled or lifting flooring, and occasional plumbing issues.

Related guest reviews

8

Janice

Dec 30, 2024

·

Stayed 2 nights

Room floors need better sweeping/dust mopping. Staff were awesome.

10

Harleen

Aug 29, 2025

·

Stayed 1 night

So clean, so kind. Love the staff

10

Jose

Jun 11, 2023

·

Stayed 1 night

Great staff and clean property all around.

2

Michael

Nov 29, 2024

·

Stayed 1 night

We were given a room with buckled flooring. We didn’t realize why the floor was buckled until our toilet overflowed and water seeped up from the floor boards- obviously an ongoing problem. Maintenance was able to mop up the water nearing midnight but no other rooms were available apparently. We were left with a bathroom with towels piled on the damp floor, no slippers and no refund offered.

10

Alexander

Jun 23, 2025

·

Stayed 4 nights

Very clean hotel, well maintained. Friendly staff, housekeeping was very good. A little noisy if your room faces the highway though. Would definitely stay here again next time I’m in town.

10

Jacqueline

Apr 5, 2024

·

Stayed 1 night

The hotel was clean and well maintained. The staff was friendly, attentive, helpful. The room was clean, comfortable. The bathroom was clean. The water pressure excellent.

10

blanca

Jun 11, 2023

·

Stayed 1 night

This is my second time staying here and I would keep on staying here every time I’m around here. It is very clean hotel. Great service.

10

Regina

Aug 31, 2025

·

Stayed 1 night

Staff was the best. Room was clean an cozy

6

Chris

Feb 3, 2025

·

Stayed 1 night

Given the price compared to others in the area in downtown SJ, I was expecting this to be a lot more higher end experience. My room had hair everywhere in the floor of the bathroom, and dirt in the corners of the room.

6

Kellie

May 15, 2023

·

Stayed 1 night

It’s cle and convenient with good staff. Downfalls are minor but annoying. Floor is lifting a lot going into the bathroom, no book of recommendations for nearby restaurants etc, one bathrobe for a king size room with two people, no lotion. Just some things to improve

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and often spacious, but several guests mention freeway or hallway noise, very firm beds, and intermittent AC problems; some interior rooms are quieter.

Related guest reviews

8

michele

Feb 18, 2025

·

Stayed 1 night

Nice hotel. The only staff we saw was 1 lady checking in. It was pretty much a ghost town. No one for valet and had to self park which is ok but how the parking lot is set up it's really hard to get your luggage to your car when checking out. The garage offers only stairs and it would be nice if there was an elevator to help get your luggage to the 3rd floor or a parking area on the outside to load your car back up. The beds were uncomfortable and the room was hot. We couldn't get the ac to work. I don't know if they put us in a room that wasn't great because I booked the room through Expedia and not direct.

10

Naomi

Jun 29, 2025

·

Stayed 1 night

Great clean updated and spacious hotel with easy walking access to SAP center. Nice pool and outdoor seating area with fire pit. Nice restaurant and bar, parking in garage is a bit of a walk but not bad. Airplanes can het a bit noisy

4

Dustin

Dec 28, 2024

·

Stayed 1 night

The location was great. The amenities were good, but our room had a broken AC system. Called maintenance came up and could not fix it. Kept sweating all night barely got any sleep.

6

Santos

May 22, 2025

·

Stayed 1 night

Ac was not working and made this the most uncomfortable. They brought me a fan, this is the first time I stay at a hotel where there is no AC

10

Silvia

Jul 29, 2024

·

Stayed 1 night

Very nice hotel, very clean. It seems like there’s sound proof walls because even though the hotel is next to the freeway, we heard no noise. Very quiet and comfortable beds. Definitely booking again in the future.

10

Brian

Sep 29, 2025

·

Stayed 1 night

Was in town for a concert at SAP center and the hotel was conveniently located. It took us 10 minutes to walk there. Room was quiet and clean. Bed was a little hard, but we managed.

6

sophia

Jul 20, 2024

·

Stayed 1 night

Bed wasn’t very comfortable. Sqeeky even when you sat on it. Shower terrible design, shower curtain didn’t prevent water from getting all over floor. Need 2 towels to wipe up water after shower.

6

Kristen

Apr 30, 2025

·

Stayed 1 night

This is nice if you are looking for BASIC amenities. All their "suites" and I use that term loosely( they are not even 1 bedrooms like they advertise- 1 small room)- are over the FREEWAY. I heard every single car. the room was bare and cold. I honestly felt like I was in a jail cell. I am sorry to be so blunt.

6

Ryan

Oct 6, 2025

·

Stayed 1 night

Hotel was nice and convenient location but my room was adjacent to freeway and it was very loud. My colleague had similar experience. Third colleague said his room was on the interior of the hotel and was quiet.

6

Marissa

Aug 30, 2024

·

Stayed 1 night

This hotel is in A great location within walking distance to areas like San Pedro Square, SAP and center of performing arts. Hotel was very clean. The walls are very thin which made it difficult to get a good nights sleep. You could hear people walking in the halls and also the neighbor above us walking around.

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Service

Staff are frequently described as friendly, helpful, and accommodating, though some report overbooking, slow or understaffed bar service, and occasional billing or parking-charge issues.

Related guest reviews

10

Harleen

Aug 29, 2025

·

Stayed 1 night

So clean, so kind. Love the staff

10

Sandra

Jul 4, 2024

·

Stayed 2 nights

Amazing staff. We arrived earlier than check in time and were accommodated quickly.

4

Janine

May 4, 2025

·

Stayed 1 night

Unfortunately my exeperinece with the management has overshadowed the actual hotel itself. The front desk was helpful during our stay and even let us keep our bags with them after check out for a couple hours so we didnt have to leave our luggage in the car. HOWEVER, we were automatically charged for in and out parking which we did not use. We left the car in the garage and paid the fee at kiosk. I called several times to dispute it and they said they would refund it after not even appoligizing for such inconvenience. Still havent received the refund and the manger seemed to just want to tell me why they charged me for a sevice I didnt use. Butbwhy would I lay for parking twice. This seems very crooked to me and that they were hoping I wouldnt notice charge. Because of this, I wouldnt stay there again eventhough I did enjoy the stay and other staff. This is just too sneaky to me and such a waste of time to be calling to get my money back.

4

Anthony

Jan 21, 2024

·

Stayed 1 night

The bar was open late and closed 3 hours early. There are not enough staff for the building. The hotel is very nice but there are not enough employees to serve the guests. All of the employees were very nice but over worked. I would not stay here again because the service was very bad due to a lack of people.

4

Riley

Jul 28, 2024

·

Stayed 1 night

The front desk Check in person was awful. They were answering the phone instead of helping the line of people waiting to check in. Then once I finally went to check in the lady didn’t even ask any questions and didn’t see my reservation and charged me for a room I already paid for. I was also charged twice by their parking garage as well and had to call back to get refunded for both. Great location if you’re going to a concert but not great customer service.

10

Lisa

Aug 21, 2025

·

Stayed 2 nights

Overall, my stay was great. Staff were especially helpful and courteous.

10

James

Dec 15, 2024

·

Stayed 1 night

Super friendly staff

2

Kate

Dec 14, 2024

·

Stayed 2 nights

If you actually would like a room at this hotel, don’t book here. They have a habit of overbooking, then telling guests upon arrival that they don’t have a room for them. It happened to me when I arrived for my stay on December 10, and it happened to a friend of mine a couple of weeks prior. The front desk people were incredibly rude as well. They curtly informed me that it was Expedia’s job to rebook me then just kind of stared at me. No apology, no offer to call around for alternate hotels, no asking if I wanted water or something while I tried to figure out my next move. I had to spend two hours on the phone with Expedia to find another room when I could have been enjoying time with my family (which was the point of the trip). Meanwhile, people who booked directly with the property were able to waltz up and check right in. Hey Marriott, if you don’t intend to give rooms to people who book 3rd party, don’t make contracts with 3rd party companies. It’s a big hassle for all of us and I’m pretty sure, in my state at least, it’s illegal.

10

Raquel

Oct 29, 2024

·

Stayed 1 night

The hotel exceeded all my expectations. The staff was incredibly friendly and attentive, ensuring a seamless experience from check-in to check-out. The amenities were top-notch, and the room was both comfortable and beautifully decorated, making my stay truly enjoyable.

10

Regina

Aug 31, 2025

·

Stayed 1 night

Staff was the best. Room was clean an cozy

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AI-generated summary based on recent guest reviews

Location

Walkable to SAP Center, San Pedro Square, and downtown dining, with many guests feeling safe; a few note some freeway or airport noise.

Related guest reviews

10

Joseph

Oct 15, 2024

·

Stayed 1 night

This hotel was very clean and my family were very impressed with the location to the SAP Center to go watch the San Jose Sharks. Plenty of places to have dinner right across the street within walking distance with a very good selections of food for everyone.

10

Poorvi

Mar 3, 2025

·

Stayed 1 night

Ideal hotel to enjoy San Jose downtown

10

Pratik

Apr 23, 2023

·

Stayed 1 night

Great location near all the nightlife in downtown san jose, but just far enough away from the craziness also.

10

Mary

Mar 31, 2024

·

Stayed 1 night

Great location for anyone going to the SAP Center venue, only 4 minutes away and safe to walk in that area. Will definitely come back and stay there for another concert stay!

10

Lori

Jun 8, 2025

·

Stayed 1 night

Perfect location for a Sharks game. Really enjoyed the San Pedro Market nearby… hotel was fine for one night.

10

Amanda

Mar 29, 2025

·

Stayed 1 night

Great location and clean!

10

Ruben

Jul 21, 2025

·

Stayed 1 night

Close walk to SAP center.

10

Wilfrido

Jun 16, 2024

·

Stayed 1 night

Great Hotel in a great location with in walking distance to many restaurants and the shark tank. Very modern style Hotel, and the rooms are very nice. Would stay there again and would definitely recommend it to anyone.

10

Ronald

Jan 13, 2023

·

Stayed 19,365 nights

Location & modern look

10

Yvette

Mar 1, 2025

·

Stayed 1 night

Great location for SAP center concert.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is not free and is considered pricey or limited by several guests, and the lounge/bar has a small menu or variable hours; a few enjoyed specific items.

Related guest reviews

8

Kathy

Oct 5, 2024

·

Stayed 1 night

Only thing I didn’t like were all the signs about free breakfast buffet but it’s not free at all.

10

Alexandra

Feb 1, 2024

·

Stayed 1 night

I cant remember her name but, upon Check in at about 4pm. 1/26/2024 the woman at the front desk had a friendly smile and was really welcoming, my family felt welcome and comfortable during our stay. My one complaint is, it was a bit weird that the continental breakfast was $20 a pop... Very much not worth it. I would stay there again absolutely, but would door dash or go out for breakfast.

6

Leonardo

Dec 30, 2024

·

Stayed 3 nights

Cold breakfast used to be free, but not anymore, which is disappointing

6

Donald

Jan 1, 2025

·

Stayed 1 night

All generally good except our 2 queen bed room had 2 glasses and 1 paper coffee cup........ Really! We had 3 people for the stay. It was New Year's Eve and we had really counted on have the hotel lounge open as stated, until 10:00 PM, so we could grab a decent bite of food and a cocktail after the 5:00 PM Sharks game. Closed because of some internet issue, or something? We really didn't want to drive anywhere or fight the Uber/Lyft scene on NYE.

10

Sareh

Feb 7, 2024

·

Stayed 2 nights

I checked in the hotel prior to arrival. The room was in immaculate condition and very comfortable. The stay was restful. Breakfast was just ok and I have had better breakfast buffets at other AC Hotel chains.

10

Sharon

Jan 8, 2024

·

Stayed 4 nights

Lovely state of the art, clean modern hotel. Food was ok but not a big selection. It’s just a small menu. Not really a “restaurant “ Close walk to convention center and other dining options..very nice staff. Great hotel!

10

Amy

Feb 3, 2025

·

Stayed 2 nights

We loved the location of this hotel from the SAP Centre. It was a beautiful walk through downtown. We do wish however the lounge had a little more variety for food options that is all

8

Kate

Mar 21, 2023

·

Stayed 1 night

Very close to the hockey arena and places to eat. Easy walking to downtown. Nice park and river path close by. Unfortunately, homeless make their camps in this same area. Never felt unsafe, just sad. The hotel is very close to the freeway overpass, but our room and the whole inside of the hotel was very quiet. Had a delicious omelette for breakfast. Enjoyed our stay very much.

8

Todd

Sep 23, 2025

·

Stayed 1 night

Coffee machine/coffee in room is terrible.

8

Dana

Aug 14, 2023

·

Stayed 1 night

For a beautiful and expensive property myself and many other guests were surprised that the small Continental breakfast set out in the morning was not complimentary, $25 for cereals and fruit!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$278
February	$342
March	$457
April	$238
May	$303
June	$401
July	$293
August	$247
September	$257
October	$324
November	$283
December	$233

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $703	15	16	17 $719	18 $295	19 $181
20 $232	21 $325	22 $669	23 $906	24 $426	25 $249	26 $215
27 $230	28 $315	29 $584	30 $496

Su	Mo	Tu	We	Th	Fr	Sa
				1 $320	2 $177	3 $310
4 $239	5 $350	6 $554	7 $581	8 $397	9 $273	10 $341
11 $350	12 $1,023	13 $1,196	14 $940	15 $538	16 $288	17 $1,023
18 $273	19 $615	20 $1,196	21 $743	22 $334	23 $191	24 $200
25 $262	26 $354	27 $1,196	28 $568	29 $320	30 $194	31 $199

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, Multiple Beds, Hearing Accessible (Accessible Bathtub)

Room, 2 Queen Beds, Hearing Accessible

Room, 1 Queen Bed, Roll-In Shower

Room, 1 King Bed, Hearing Accessible

Room, 1 King Bed with Sofa Bed, Accessible Bathtub

Suite, Multiple Beds

Room, Multiple Beds, Hearing Accessible

Room, 1 King Bed with Sofa Bed, Roll-In Shower

Suite, 1 King Bed with Sofa Bed, Accessible Bathtub

Room, Multiple Beds

Room, 1 King Bed with Sofa Bed, Hearing Accessible (Roll-In Shower)

Room, 1 Queen Bed, Accessible Bathtub

Room, 2 Queen Beds

Room, 1 King Bed

Suite, 1 King Bed with Sofa Bed

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about AC Hotel by Marriott San Jose Downtown

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Prices for upcoming dates