Name: Home2 Suites by Hilton Phoenix Chandler
Address: 2490 West Queen Creek Road, Chandler, Arizona, United States of America, Chandler, Arizona, US
Price range: $100–$230 per night
Rating: 8.93

What guests think

Reviews of Home2 Suites by Hilton Phoenix Chandler highlight friendly, welcoming staff and spacious suite-style rooms with kitchenettes, while opinions on the free breakfast and the extra charge for parking vary widely, reflecting both satisfaction and recurring complaints.

Many guests like the quiet setting with easy freeway access, and appreciate amenities such as the pool, hot tub, gym, and pet-friendly areas. Frequent negatives include uneven housekeeping or deep-clean standards and occasional maintenance problems involving elevators, ice machines, or in-room features. Expect spacious suites and warm service, but set expectations around housekeeping frequency and minor maintenance.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the pool, hot tub, and gym, with some noting pet-friendly outdoor areas. Recurrent complaints focus on paid self-parking and occasional issues with elevators, ice machines, and the laundry room.

Related guest reviews

10

Nicole

Jul 15, 2025

·

Stayed 3 nights

Our air conditioning went out and i needed somewhere for my 3 kids and 2 dogs. Found this place last second and glad i booked it. They even have a grassy area nearby to walk the pets. Pool was nice but a little too warm which the hotel cant do anything about and the hottub was nice. Complimentary breakfast was diverse enough for my kids. The only 2 things i could think of that could be negative is: only 1 elevator in the place so if you cant do stairs keep that in mind and the showers are like warm or scalding hot haha couldnt get cold water in the shower.

10

Star Grace

Apr 29, 2024

·

Stayed 2 nights

Front desk was real nice at check in and gym was clean and equipped with towels. Kitchen in room was clean and sufficient towels and soap. Parking was easy and location was convenient.

10

Geannie

Mar 14, 2023

·

Stayed 3 nights

The rooms are spacious. The lobby is set up in a way that allows for large groups, and the barbecue area next to the pool and hot tub is a nice touch. The selection of food at breakfast was good, and there is a kitchenette in each room in case you don’t want to go out for every meal. Also, the fitness room and guest laundry are open 24 hours a day. My mother is in a wheelchair, and her accessible room was excellent. There are lifts for both the pool and the hot tub. My entire family enjoyed our stay at the property. Thank you so much.

6

James

Jan 1, 2025

·

Stayed 7 nights

The hotel was fine. We've stayed there before when visiting family. The included breakfast was limited but generally edible, which is pretty much what you expect at this price point. What we did not expect however was that we were asked to pay $15 per night to park in an unrestricted lot in the middle of nowhere in Chandler AZ where there was no shortage of parking spaces and no reasonable person would arrive at this hotel via ride-share. The company "providing" this "service" was PMC. The "service" was announced only by a sign at the door with a QR code. The charge for parking was not disclosed on the hotels.com website nor on the hilton-hosted website for the hotel itself. We elected not to pay the "parking charge", since it was not disclosed anywhere in the rate prior to our arrival, and there were no consequences for us not paying. However there was a consequence for Hilton in that our esteem for the Hilton brand has fallen dramatically due to being confronted by this gratuitous money grab when we checked into the hotel in the evening weary after travelling all day. I understand that many hotels are doing this now. Hilton has an opportunity to be a "market leader" by stopping this kind of surprise BS and instead honestly advertising their rates and services.

6

Beth

Aug 15, 2024

·

Stayed 1 night

No real complaints about the room, it was clean and in good condition. However, the laundry room was closed and there was some renovating going on so everything smelled like carpet glue. What I did not like is parking is nearly $20 a day for a suburban hotel on the very outskirts of town - that's just price gauging.

8

Mike

Jan 10, 2025

·

Stayed 1 night

Quiet, huge rooms, nice continental breakfast, cozy. The one thing I didn't expect was having to pay $15 per night for parking only via a QR code when I checked in. I probably won't be back because of it.

2

Teri

Jun 19, 2025

·

Stayed 1 night

Paid for a king suite with a king bed, got a room with 2 full size beds!! Went back down to see about getting another room with a king bed, nothing avail!!! Will never stay here again!! Elevators are steaming hot as is the hall ways!! Uggg!

8

Angela

Jan 12, 2023

·

Stayed 4 nights

One of the elevators wasn’t working during our stay, so it took a while to get upstairs. Also our mattress wasn’t very firm. I would like more fresh fruit options in the breakfast, seemed things ran out if you weren’t down for food earlier.

8

Anthony

Sep 4, 2023

·

Stayed 1 night

Very clean and modern. Unfortunately the pool water was green and didn’t use the pool because of that reason. Overall we enjoyed the the visit.

4

Ronald

Jan 5, 2024

·

Stayed 8 nights

Very nice hotel! However, we were told that our room would be cleaned after 4 days and we had to go to the front desk to get the room cleaned. The 2nd and 3rd floor ice machines were not working. When we asked about the machines we were told that people were using a lot of ice. Our stay was for 8 nights and not once did those machines work. However, the 1st floor machine did work. We were on the 3rd floor for all 8 nights. I did not appreciate being blown off!

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Cleanliness

Many reviews call the hotel and rooms very clean, but there are repeated reports of stained carpets or furniture and occasional pests or missed deep cleaning in bathrooms or kitchens.

Related guest reviews

4

Rose

Mar 31, 2023

·

Stayed 1 night

Had late checking and unable to do keyless entry. Was not able to get Hilton stay put on my Hilton rewards for points. At check-in, lady in front of me was offered complimentary snacks upon check in and I was not. Rude! Felt the room was substandard in cleanliness, hair on sink and toilet. Broken arm chair at desk chair , food crumbs all over carpet and shoe print marks inside shower floor. Was too late to change rooms. Disappointed.

4

Christine

Aug 7, 2023

·

Upon arriving for check in, we were not greeted by the desk clerk. We had to say hello to her and she was not very forthcoming with information. She handed us our key cards without telling us which room and floor we were on. I had to ask where the elevators were. Every staff member we came across never greeted us or asked if we needed anything. The carpet in the hall had too many stains to count. Our room was spacious and nice, except for the stains on the carpet and the couch. I was very disappointed since this hotel looks very new. The breakfast bar was good. They had many options to choose from and it was well stocked.

10

David

Dec 25, 2024

·

Stayed 2 nights

This is a super-clean, comfortable hotel to stay at.

8

ANGELA

Sep 1, 2025

·

Stayed 3 nights

Overall the room was large and comfy. The bathroom certainly would benefit from a deep cleaning (mildew and mold in several corners)

10

Edward

Dec 4, 2022

·

Stayed 1 night

Very clean, modern, and a very friendly staff

10

Abhijit

Aug 17, 2023

·

Stayed 3 nights

Excellent Home2 faciltiies as expected from staying at many others. Breakfast was better than other Home2s I have stayed in. Rooms are comfortable and spacious, however carpets and chairs had some stains.

10

Kevin

Feb 4, 2025

·

Stayed 5 nights

Clean and well maintained. Everyone around Chandler was so polite and friendly.

4

Shauna

Apr 4, 2025

·

Stayed 1 night

Paying a daily parking fee for a hotel in the suburbs is terrible, initial room had dirty kitchen appliances and utensils. Bathroom had bugs. Staff argued with me about compensation and lied to me as to their ability to provide a refund blaming the third party I booked with. Breakfast had limited variety and the eggs were always a fake looking circular patty.

10

Graham

Nov 14, 2025

·

Stayed 1 night

Everything was great. Friendly staff. Very clean. Easy check in and check out process. We will return.

6

Marcella

May 28, 2025

·

Stayed 4 nights

There were a couple of concerns during my stay. 1. The TV never worked was advised to reset it we did that over 10 times it still never worked. 2. Seen a roach in our room. 3. Tissue and the people unable to look through the people. 4. Kids running up and down the hall for more than 20 minutes. 5. Fire alarm sounded I guess they were working on. It scared the mess out of us no message to the customers letting them know what was going on or if it was a real fire 6. Parking I think I would wanna know if I had to pay $15 a day for parking after the room is over $100 a day that is a little concerning and a shocker to most of the customers that I spoke with that were in that hotel. 7. they take way too long to refund you your deposit. 8. Garbage is always sitting in the hallway.

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Rooms

Suites are notably spacious with kitchenettes and generally quiet, suiting short or extended stays. However, several guests found beds uncomfortable or smaller than expected, and a few noted in-room issues like TV, A/C, or shade problems.

Related guest reviews

10

Josephine

Mar 24, 2025

·

Stayed 1 night

This Hotel is the best we’ve stayed at so far! Was a last minute find and the price was great! Check in was great , the staff was pleasant and quick. When we entered our room we were blown away! It was like a little apartment! A little kitchenette with a mini fridge, real dished , glasses, and a dishwasher . For a minute I thought I was on house hunters in Europe where they have a tiny kitchen, minus a little stove lol. The bathroom was great too, clean ! Bed and pillows were comfy and couch turned into I think a full or queen bed. Wish we were staying a few days but it was just an overnight stay. Restaurants were not even a mile away and reasonable prices. When we’re back this way in Arizona we will definitely stay here again!Breakfast was goo Belgium waffles,cereal, variety of juices oatmeal toast, coffee, scramble egg patty, sliced ham, muffins . Very impressed with this hotel, each room was identical with the kitchen suite. Will try to find same Hotel in other towns on the road.

10

Robert

Mar 10, 2025

·

Stayed 6 nights

Comfortable hotel suite that worked well for our week long stay in the area including visiting family, hiking and other sight seeing

10

Elizabeth

Apr 30, 2023

·

Stayed 4 nights

Room was clean, the air conditioning worked well, the beds where pretty good and the rooms where pretty quiet. There is very little noise that comes into the room from the hallways.

8

Jason

May 29, 2025

·

Stayed 7 nights

Nice hotel. It is new and has good amenities if you are using for a longer stay, I was staying for 7 nights. Only downside is I found the bed to be very uncomfortable. Mattress seemed worn down, even though the hotel was new...which is strange.

6

Alicia

Dec 27, 2022

·

Stayed 19,352 nights

I stayed at H2S 3 years ago, and it was perfect. This time, however, the A/C never turned off, even when I turned off the climate control at the wall. The towels were thin, the blackout shade was ripped and didn\'t fit the window, and the bed covering was a quilted mattress pad with a dust ruffle (I asked at the desk, "What is it?"). There\'s a kitchen in the room, but there were no plates, pots/pans, etc. And the hallway carpet had not been vacuumed. It\'s not cheap, so I wish visitors could get what they paid for.

8

Glenn

Dec 30, 2025

·

Stayed 7 nights

The beds were terrible, especially the pillows. Desk staff were terrific-courteous, friendly, helpful. Breakfast bar was very good.

10

Vanessa

Jan 20, 2025

·

Stayed 1 night

Spacious. Clean. Good location.

6

Carol

Jan 8, 2023

·

Stayed 6 nights

The bed was uncomfortable - it was supposed to be Queen size - more like full size. Asked for sheets for the hide a bed - gave us yellowed sheets

10

Angelique

Oct 7, 2025

·

Stayed 1 night

When I arrived I was a little irritable because I had been driving 13 hours. The gentleman at the front desk was extremely kind, allowed me to have my moment and then I went to my room. I was floored when I walked into my room. It was simply amazing. Clean, warm and I loved the layout of the room. There was everything I could possibly need in one room. I thought if I were in a palce of needing a studio apartment this would be a definite 1st contender. I have paid hundreds for a room like this and this was fairly inexpensive. I know I will come back here again. Again I can't say enough, other than thank you.

6

Marcella

May 28, 2025

·

Stayed 4 nights

There were a couple of concerns during my stay. 1. The TV never worked was advised to reset it we did that over 10 times it still never worked. 2. Seen a roach in our room. 3. Tissue and the people unable to look through the people. 4. Kids running up and down the hall for more than 20 minutes. 5. Fire alarm sounded I guess they were working on. It scared the mess out of us no message to the customers letting them know what was going on or if it was a real fire 6. Parking I think I would wanna know if I had to pay $15 a day for parking after the room is over $100 a day that is a little concerning and a shocker to most of the customers that I spoke with that were in that hotel. 7. they take way too long to refund you your deposit. 8. Garbage is always sitting in the hallway.

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Service

Staff are widely praised as friendly, welcoming, and helpful, with several standout front-desk interactions. Some reviews mention curt service, long lines at the combined check-in and snack counter, or difficulties resolving room-type or housekeeping requests.

Related guest reviews

10

Colby

Nov 17, 2025

·

Stayed 2 nights

One of the best stays we have had. Staff was very helpful and friendly. Rooms were clean. Nice area to stay in. Overall great place!

4

Christine

Aug 7, 2023

·

Upon arriving for check in, we were not greeted by the desk clerk. We had to say hello to her and she was not very forthcoming with information. She handed us our key cards without telling us which room and floor we were on. I had to ask where the elevators were. Every staff member we came across never greeted us or asked if we needed anything. The carpet in the hall had too many stains to count. Our room was spacious and nice, except for the stains on the carpet and the couch. I was very disappointed since this hotel looks very new. The breakfast bar was good. They had many options to choose from and it was well stocked.

10

MARK

Oct 9, 2024

·

Stayed 1 night

Everything was great. One exception. If you want a snack or drink, you have to wait in a long line. Check ins/outs and purchasing snacks are done at the same counter.

8

MARK

Oct 9, 2024

·

Stayed 1 night

Everything was great with one exception. Check ins/outs and purchasing snacks are at the same counter. So you have to wait in a long line just to get a soda.

8

William

Apr 13, 2024

·

Stayed 14 nights

Great stay. Front desk was wonderful. Housekeeping was disappointing. Supposed to clean rooms every other day but never did. Went 4 days until I said something.

10

JESSIE

Sep 6, 2025

·

Stayed 1 night

Reserving the room was simple, and then when I checked in the hostess was so nice and friendly and welcoming. Great service Samuel thank you the rooms were clean. Parking was convenient and with hotels.com. I get points every time I get a room so I used them on this stay and got a great deal.

10

Belinda

May 5, 2025

·

Stayed 3 nights

Beautiful facility. The front desk staff always there, they greet me when I come in and acknowledge me when I leave. All of them helpful and friendly. Housekeeping staff friendly and thorough.

10

Cecilia

Sep 11, 2025

·

Stayed 4 nights

The staff at the hotel were so incredibly welcoming and warm, they made coming in every day very joyful. The stay itself was great and I enjoyed the accommodations.

4

Mayra

Mar 17, 2023

·

Stayed 1 night

We went for a tournament and the whole team stayed here. We show up and find out none of the double bed rooms reserved more than a month before were ready due to “plumbing issue” so we were offered 2 rooms instead in different floors. Who wants to split their family so we ended up in a room with a full size bed & sofa bed instead of 2 queen beds. However, magically later that evening the rooms with 2 queen beds were available. We extended our stay prior to knowing this mess would happen. Well it happened again the second check in, the room wasn’t available and it was well past check in. Once I complained about the previous check in a room magically became available. NEVER again will we stay at this hotel.

10

Danette

Nov 19, 2023

·

Stayed 1 night

Staff was excellent from check in, check out and breakfast service

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Location

Quiet area with easy freeway access and nearby shopping and dining, including Ocotillo. A few guests felt it was isolated and far from downtown, so driving is practical.

Related guest reviews

10

Brian

Jun 21, 2024

·

Stayed 2 nights

Property is very nice for the price. Breakfast was simple, but good. Property is fairly isolated

10

Steve

Mar 25, 2025

·

Stayed 1 night

Very clean, new and well appointed. Full kitchenette including dishwasher. Good for extended stay or over night. Very friendly staff. Good free breakfast. Good shops and restaurants across the street but that is it for walking to something. Kind of in the middle of very spaced out buildings with dirt in between. Charge for parking. Would go again.

8

Krishnan

May 15, 2023

·

Stayed 4 nights

Home2 Suites by Hilton Phoenix Chandler offers comfortable and modern suites with fully equipped kitchens and flat-screen TVs. The hotel's complimentary breakfast, fitness center, and outdoor pool make it a great choice for both leisure and business travelers. Though its a good calm location, this place is far from Downtown. No eateries or restaraunts for a quick bite.

10

Dieter

Apr 2, 2023

·

Stayed 1 night

Just a overnight trip to Phoenix. Early start in AZ Senior Olympics. Hotel was convenient to site and variety of restaurants.. will definitely stay there again

10

Cynthia

Mar 19, 2023

·

Stayed 1 night

Loved Chandler. They have everything you need without all the traffic of the bigger cities. The hotel felt very safe, and it is a very quiet area. Would definitely stay there again.

10

Camille

Jun 15, 2025

·

Stayed 2 nights

We love the staff! We felt welcomed at that hotel. We enjoyed the restaurants at Ocotillo as well. Thank you.

10

Vanessa

Jan 20, 2025

·

Stayed 1 night

Spacious. Clean. Good location.

10

William C

Mar 20, 2025

·

Stayed 4 nights

Easy access to freeways, shopping and resturants in the Chandler, Gilbert, and Queen Creek communities. Used this property 4 times in the past few years. Always clean, great employees, good price/ value- love the suites and mini kitchens.

10

Martha

May 14, 2023

·

Stayed 7 nights

Great place convenient to freeways and mall. Sits in a quiet area but close to everything!

8

Nancy

Jun 3, 2023

·

Stayed 3 nights

Great stay! Requested early check in so some room amenities weren’t replenished yet but everything I requested was promptly refilled. Area is nice, within walking distance to stores, salons, restaurants. Perfect location near freeway. Construction in the area may be annoying at times. Front desk staff was friendly and efficient.

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Dining

Complimentary breakfast is often appreciated for variety and convenience, but several guests found it mediocre or poor, with limited options, items not refilled, or processed egg offerings.

Related guest reviews

10

Josephine

Mar 24, 2025

·

Stayed 1 night

This Hotel is the best we’ve stayed at so far! Was a last minute find and the price was great! Check in was great , the staff was pleasant and quick. When we entered our room we were blown away! It was like a little apartment! A little kitchenette with a mini fridge, real dished , glasses, and a dishwasher . For a minute I thought I was on house hunters in Europe where they have a tiny kitchen, minus a little stove lol. The bathroom was great too, clean ! Bed and pillows were comfy and couch turned into I think a full or queen bed. Wish we were staying a few days but it was just an overnight stay. Restaurants were not even a mile away and reasonable prices. When we’re back this way in Arizona we will definitely stay here again!Breakfast was goo Belgium waffles,cereal, variety of juices oatmeal toast, coffee, scramble egg patty, sliced ham, muffins . Very impressed with this hotel, each room was identical with the kitchen suite. Will try to find same Hotel in other towns on the road.

6

subhas

Apr 14, 2024

·

Stayed 1 night

Very large room and very spacious. We liked it. They need to work on breakfast offering.

10

Amanda

Dec 12, 2023

·

Stayed 3 nights

An excellent stay with all the amenities we needed and more. The rooms are spacious and left plenty of room for our children to stretch out. The facility is very well maintained and was decorated quite nice for the holidays. The breakfast options were great and unlike other hotels. Breakfast sandwiches, scramble bowls, frittatas, huge muffins and classics like cereal and waffles were available every morning as well as coffee 24/7. We would love to stay here again in the future.

10

Kenneth

Apr 16, 2024

·

Stayed 7 nights

Good breakfast and quiet room Easy parking and close to many venues Will return

8

Glenn

Dec 30, 2025

·

Stayed 7 nights

The beds were terrible, especially the pillows. Desk staff were terrific-courteous, friendly, helpful. Breakfast bar was very good.

6

Kiran

Jun 21, 2025

·

Stayed 13 nights

Breakfast is terrible. I won’t recommend if you wants to enjoy the breakfast.

8

Sunil

Oct 6, 2025

·

Stayed 1 night

Breakfast staff not good service. Wouldn’t refill the buffet even though there was still breakfast time left. Not clean

4

Shauna

Apr 4, 2025

·

Stayed 1 night

Paying a daily parking fee for a hotel in the suburbs is terrible, initial room had dirty kitchen appliances and utensils. Bathroom had bugs. Staff argued with me about compensation and lied to me as to their ability to provide a refund blaming the third party I booked with. Breakfast had limited variety and the eggs were always a fake looking circular patty.

8

Stephanie

Dec 27, 2022

·

Stayed 2 nights

Everything was great except the breakfast was mediocre at best. No flavored coffee creamer, no fruit or juice. No meat.

10

Marylu

May 2, 2024

·

Stayed 2 nights

The staff is great the gentleman at the check was so helpful and friendly. The breakfast was better than most hotels that include free breakfast.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$161
February	$230
March	$238
April	$152
May	$132
June	$119
July	$113
August	$104
September	$117
October	$141
November	$164
December	$146

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $171	18 $147	19 $117
20 $108	21 $112	22 $168	23 $230	24 $112	25 $125	26 $116
27 $100	28 $106	29 $106	30 $106

Su	Mo	Tu	We	Th	Fr	Sa
				1 $106	2 $110	3 $111
4 $100	5 $106	6 $106	7 $162	8 $162	9 $111	10 $110
11 $100	12 $110	13 $122	14 $116	15 $106	16 $111	17 $111
18 $101	19 $111	20 $124	21 $122	22 $120	23 $124	24 $119
25 $101	26 $114	27	28 $154	29 $106	30 $158	31 $158

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Studio, 1 King Bed, Accessible (Bathtub)

Studio, 1 King Bed, Mountain View

Studio, 2 Queen Beds, Accessible (Bathtub)

Suite, 1 King Bed, Accessible (Bathtub)

Studio Suite, 1 King Bed, Hearing Accessible

Studio, 2 Queen Beds, Roll-In Shower

Suite, 1 King Bed, Hearing Accessible

Suite, 1 King Bed, Roll-In Shower

Studio Suite, 1 King Bed

Suite, 1 Bedroom

Studio, 2 Queen Beds, Hearing Accessible

Studio, 2 Queen Beds

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Home2 Suites by Hilton Phoenix Chandler

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Prices for upcoming dates