Is parking available at the property?

Yes, valet parking is available at a fee of CAD 48 per day, which includes in/out privileges.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are served on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to noon for a fee of approximately CAD 25 to 50 for adults and children.

Are pets allowed at the property?

Yes, pets are allowed with a fee of CAD 50.00 per accommodation, per week. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 4:00 PM and check-out is at 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, step-free entrances, and accessible facilities in public areas. However, specific details on room accessibility are not provided.

Where is the property located in relation to key landmarks?

The hotel is located in Downtown Ottawa, just steps from Byward Market Square and a 5-minute walk from the University of Ottawa. It is approximately 0.4 miles from Rogers Centre Ottawa and Rideau Canal.

What are the policies for guests staying with children?

Children are allowed to stay at the property. The minimum age for children to stay for free is not specified.

Andaz Ottawa Byward Market Hotel

Average nightly price at Andaz Ottawa Byward Market, By Hyatt by month, last 12 months (USD)
Month	Average price
January	US$141
February	US$160
March	US$148
April	US$199
May	US$275
June	US$251
July	US$175
August	US$205
September	US$269
October	US$221
November	US$192
December	US$173

What guests think

Travellers describe Andaz Ottawa Byward Market, By Hyatt as a modern, central hotel with very friendly staff, clean rooms, and a popular rooftop bar, while also noting persistent construction noise nearby and parking limited to costly, sometimes slow valet service.

Rooms are modern and comfortable, some quite spacious with good views, though pillows draw mixed feedback and a few maintenance issues like thermostats or showers appear. On-site dining and the rooftop lounge earn praise for views and breakfast quality, though hours can be limited and prices feel high. Overall, it suits travellers who prioritize modern comfort and walkability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop bar/patio is a highlight with city views, and the gym is described as adequate. However, there is no on-site parking; valet is expensive and sometimes slow, and some outlets or the rooftop may be closed or limited at times.

Related guest reviews

4

Pierre

7 Nov 2025

·

Stayed 1 night

The new facility is very nice and has potential but it is pricey for what they offer, the valet arriving parking is pathetic, we had to drive around the block for 15 min due to every valet spot being taken and many others were doing the same thing. We had to park in a no parking zone and then chaos at check in with everyone upset. Of course no offer of compensation… paid $48 for this service!!! Don’t go there!

8

Danny

25 Sept 2025

·

Stayed 1 night

Nice hotel with very comfy beds. Rooms on higher floors are great and quiet but road noise can be heard from lower floors. Rooms are great! Gym On rooftop also great.

10

Nancy

13 Aug 2025

·

Stayed 2 nights

Rooms were beautiful and the location is great. No parking on site is the only complaint.

10

Manuela

11 Oct 2025

·

Stayed 1 night

Love the return of the valet service! Always a pleasure staying at this hotel, great location, and the rooftop bar is amazing.

10

Leonardo Cheib

11 Jan 2026

·

Stayed 2 nights

Quarto confortável, limpo, boas toalhas. O melhor de tudo foi o rooftop com vista maravilhosa da cidade e excelentes os dribles. Além da forma atenciosa que fomos atendidos pelo barman!!

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10

Ethan

19 Jan 2026

·

Stayed 2 nights

Great hotel, location is excellent and facilities make it a wonderful place to stay. Highly recommend restaurant and bar

10

Tracey

24 Jun 2025

·

Stayed 3 nights

Wonderful location in the heart of the Byward Market. Valet parking was efficient but expensive. Our room was clean and chic with a fantastic shower. Staff was friendly and accomodating. The rooftop top terrace/restaurant had spectacular views with excellent service staff. We had a fantastic stay!

8

Jeffrey

27 Nov 2025

·

Stayed 1 night

Nice hotel Clean and conveniently located close to the market. Great rooftop bar

8

Tia

23 Aug 2025

·

Stayed 1 night

Not enough parking whatsoever. $50 for valet and you have to wait 30+ minutes

10

Eric

16 Jun 2025

·

Stayed 1 night

Great Hotel with beautiful roof top patio/restaurant

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Cleanliness

Many guests report very clean or spotless rooms. Recurring issues include housekeeping not daily or missed restocking, and occasional lapses like stained linens or dirty items.

Related guest reviews

2

Terry

22 Apr 2025

·

Stayed 1 night

Well, when I stepped into the bathroom, I was greeted with a coach roache I had to kill. As I brushed my teeth more came running out. In the folded bath towel there was a long jet black hair. The room was filthy. I had two nights booked, but we are out of there. I was told by the front desk to contact Expedia to see about a refund...

6

Kayla

29 Aug 2025

·

Stayed 2 nights

I recently stayed with my young son. It was mostly a nice stay, aside from someone vacuuming the hallway floors at 9PM (fine if you're an adult guest, not so great for young children who are trying to sleep), and a heavily make-up stained pillowcase/duvet cover that would have been impossible to miss for whomever made up the bed. We had a great meal at the hotel's restaurant where the server was very accommodating to our dietary restrictions.

2

CHANSANJAM

19 Mar 2025

·

Stayed 1 night

Bedsheet with blood spots.

6

Rosmery

30 Jan 2026

·

Stayed 2 nights

Room was not very clean. The alarm seno

10

Victor

9 Nov 2025

·

Stayed 2 nights

Modern hotel, location, absolutely clean room/hotel, would go back, highly recommend, staff friendly

2

Nicholas

2 Mar 2025

·

Stayed 2 nights

The hotel warned about construction noise which was fine. What wasn’t fine is dirty towels and no room cleaning.. we weren’t in the room from 1045am till noon and then again from 230-midnight. Nobody ever did the room..so we never got towels, never had water refills. Additionally the shower didn’t work properly, the shower head couldn’t stand up had to use the rainfall.. which meant gf had to get hair wet.. just not good condition. Hotel is slipping from when they first opened and not on par with any other Andaz property I have stayed at. Unfortunately.

10

Penny

26 Dec 2025

·

Stayed 3 nights

Clean rooms Well kept Staff was excellent

8

Ellen

11 Feb 2026

·

Stayed 1 night

I've stayed at the Andaz before, but in a double room during the height of construction behind the hotel property. This time I was in a king room and it was laid out beautifully. I especially appreciated the inside door to close off the toilet area and the ample amount of counter space for make up application. Well-designed with beautiful finishes - well done team! My only issue was that the Keurig coffee maker was filthy; covered in dust from sitting unused in a cupboard for who knows how many months. Not being able to access hot water whenever I wanted was a low point, so I'd appreciate the housekeeping team being more diligent with all aspects of the room, in the future.

10

Roderick

28 Feb 2026

·

Stayed 4 nights

Staff was very friendly, and room was clean and stocked everyday of my stay.

10

Diane E.

21 May 2025

·

Stayed 2 nights

We thoroughly enjoyed our stay at the Andaz. Location was ideal - close to the Market and easy walk to Partiament Hill. All staff were very friendly & helpful. Our room had all the conveniences and was very comfortable & clean.

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Rooms

Rooms are modern and comfortable, often spacious with good views and thoughtful layouts. Common downsides include soft or flat pillows, some maintenance quirks (thermostats, shower heads, older TVs), and noise from nearby construction or the street.

Related guest reviews

8

Kaan

21 Dec 2025

·

Stayed 1 night

Overall nice stay. Clean rooms and pretty good for the price. The only comment I have is the TV’s in the rooms are a little outdated technology wise. They don’t have smart tv features like ; YouTube / Netflix / screen mirroring etc.

10

Tom

17 Nov 2025

·

Stayed 2 nights

No complaints other than the pillows were pretty flat. Beautiful room.

10

Tara

14 Oct 2025

·

Stayed 1 night

Very nice quiet rooms. I would stay again!!

8

Dustyn

23 May 2025

·

Stayed 1 night

Nice clean and modern hotel with efficient check-in and check-out. Well furnished rooms including a fridge, bistro tables with chairs, and blackout blinds. Rooms have a good layout. Beds are great. The only downside was the pillows… they completely flatten when you put your head on them… even when you stack two pillows together. I would stay here again but I would want to bring my own pillow.

10

Dario

11 Jan 2026

·

Stayed 2 nights

I had a wonderful stay at the Andaz Ottawa and was genuinely impressed from start to finish. The reception staff, especially Anjalee and Gee, were outstanding—warm, professional, and incredibly helpful, making check-in smooth and welcoming. The hotel itself is spotless, with an obvious attention to cleanliness in both common areas and the room. My room was modern, comfortable, and thoughtfully designed, with great views and everything I needed for a relaxing stay. Overall, the atmosphere felt polished yet friendly. Andaz Ottawa delivers excellent service, comfort, and quality, and I would happily recommend it to anyone visiting the city.

8

Robert

22 Jan 2025

·

Stayed 1 night

Great rooms and bathroom

8

VINCENT

30 Jan 2026

·

Stayed 3 nights

Great rooms, but it needs a refresh. Furniture is worn, plumbing is suspect in the shower and the heating controls in the room have a mind of their own.

10

Eiko

24 Aug 2025

·

Stayed 1 night

The room was big and spotless. It's a bonus to have a walk-in closet. The sitting area of the room was plenty. I will definitely stay again when I am in Ottawa.

6

Roland

3 Jan 2026

·

Stayed 2 nights

This is a nice hotel in a good location. The rooms were nicely decorated and was a comfortable place to stay. However, the room thermostat did not work, and even after this was brought to the attention of the concierge, no remedy was offered or explained to us. Even with the window open at -15 C, the positive air pressure in the room prevented it from getting cooler than 22 C. The shower wand, while a nice addition, would droop and be otherwise useless. The bathroom was lovely but my wife tells me the lighting was poor over the sink for putting on any makeup. These may be nit-picky items, but they stood out in an otherwise pleasant hotel.

10

Robert

23 Feb 2026

·

Stayed 1 night

The room was spacious

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Service

Service is widely praised as friendly, professional, and accommodating, with helpful front desk and thoughtful gestures. Some reviews note slow valet retrievals, occasional slow check-in, and inconsistent follow-up or housekeeping responsiveness.

Related guest reviews

10

Melissa

25 Aug 2025

·

Stayed 1 night

Really enjoyed our stay and the front desk staff was amazing

10

Morgan

25 Oct 2025

·

Stayed 3 nights

Staff was amazing. My son was terribly sick and the staff was quick to help get the room cleaned, replaced the roll away bed and brought extra water and towels and asked if we needed anything else. They were very calm and amazing with the entire situation and it was extremely appreciative.

10

Gail

9 Aug 2025

·

Stayed 2 nights

The valet staff seemed a bit overwhelmed as we were waiting for our cars. We understand that a lot of people were leaving around the same time, but a bit more help on days after events may make things go a little more smoothly.

10

Carren Churan

14 May 2025

·

Stayed 3 nights

Excellent hotel & staff services, it is more than expected! A free late-checkout was offered for my 6pm flight! A free drink at rooftop bar was offered for the breathtaking views! Will stay in it if return to Ottawa!

10

Mark

25 Jan 2026

·

Stayed 1 night

Great room, amazing service, and honestly became one of my favourite hotels! Can’t wait to be back in March!

8

Amanda

21 Aug 2025

·

Stayed 1 night

We had a good experience at Andaz. The room was modern and clean, check-in was smooth, staff were very pleasant, and they are dog friendly. Parking/Valet was the trickiest part. The only self parking lot was a couple streets over and costs a daily rate. They offer valet for $48- with all our bags, and puppy, this seemed like the most practical option. However, it does seem like the only part of the puzzle that could have been improved. Upon checking out and asking valet for our car we had to wait just over an hour. When I went to ask how much longer it would be it was clear they had forgotten about our request

10

syed

12 Nov 2025

·

Stayed 1 night

Very friendly and professional staff.

10

Maria

22 Sept 2025

·

Stayed 1 night

The front desk was amazing at check in - Angeline was fantastic and went above and beyond! I’ll definitely be coming back

10

Arlene

26 Jun 2025

·

Stayed 1 night

The staff was excellent. We had a hard time with our uber going to the airport and the staff was really helpful in getting us a taxi so we can be at the airport in a timely manner. Mind you, we’ve checked out already but they were still concerned about us and was just excellent in every way💝 we checked out on june 21 so whoever was at the reception that day, just thank you😇

10

Deb

18 Aug 2025

·

Stayed 2 nights

We adore this hotel! The staff is amazing! They’re welcoming and so helpful. They helped us to store our bikes and brought up a fan to our room as my husband can’t sleep without one. The rooms are gorgeous. So clean and modern with large windows and you can’t beat the central location.

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Location

Excellent central location beside the ByWard Market, walkable to Parliament and major sights. Several guests mention the surrounding area can feel rough at night and that nearby construction affects the immediate environment.

Related guest reviews

10

Griffin

13 Jul 2025

·

Stayed 2 nights

Nice location overlooking the Byward Market. Easy walk to Parliment a nd lots of cafes and dinning places.

8

Lucy

31 Aug 2025

·

Stayed 3 nights

Great location for access to food sightseeing by walking, noisy though, try to get up high and back of building

10

Jennifer

19 Sept 2025

·

Stayed 1 night

Great property, perfectly located in the city center and staff is so accommodating and friendly

6

Kari

5 Aug 2025

·

Stayed 2 nights

Property is lovely, but there is a homeless problem around it not an ideal walk in the evening or the mornings and parking is $50. Lots are not safe nearby.

10

Ron

21 Apr 2025

·

Stayed 3 nights

It is a very nice hotel. Within walking distance of many good restaurants and drink establishments!

10

Jeremy

18 Aug 2025

·

Stayed 1 night

Great location clean stylish rooms, low noise level at night Very helpful staff Didn’t use the restaurant/bar options but they looked/smelled good

10

Heather

20 Nov 2025

·

Stayed 2 nights

Great location!

8

Nicole

22 Sept 2025

·

Stayed 2 nights

Staff was awesome. Did not feel safe outside the hotel, it is situated in bad area. Breakfast was expensive. Room were small.

10

Shiu Wai

17 Oct 2025

·

Stayed 1 night

The hotel is in a great location, right by ByWard Market and within walking distance of the Parliament buildings. There are tons of restaurants nearby offering a wide variety of food. The rooftop bar offers a beautiful view of Ottawa at night — a perfect spot to relax. I would definitely stay here again!

10

Danielle

20 Jul 2025

·

Stayed 1 night

Have stayed here multiple times with no complaints! Great location to stay when planning to visit the Byward Market area.

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Dining

Breakfast and on-site dining often receive positive comments, and the rooftop lounge is valued for views. That said, prices are high, menus can be limited, and hours or room service may be unavailable on some days.

Related guest reviews

10

Kortright

19 Oct 2025

·

Stayed 3 nights

Breakfast and coffee were not included and very pricy. $13 for two coffees.

8

NICHOLAS

26 May 2025

·

Stayed 1 night

Great stay overall but lacked dining options for Sunday nights— waited in the phone for close to 40 minutes to speak with someone about room service, just to be passed to another voicemail. Although Sundays are quiet, it doesn’t mean that food options should be limited.

10

Ruth

16 Aug 2025

·

Stayed 2 nights

Room was great! The terrace bar was nice looking, but the vibe really turned us off. Terrible music mix, all 80's club music. Needs a better mix with jazz, hip hop, R&B, contemporary music. Brittany Spears played over and over again... so over that. Hotel and wait staff were friendly.

10

Ethan

19 Jan 2026

·

Stayed 2 nights

Great hotel, location is excellent and facilities make it a wonderful place to stay. Highly recommend restaurant and bar

10

Tracey

24 Jun 2025

·

Stayed 3 nights

Wonderful location in the heart of the Byward Market. Valet parking was efficient but expensive. Our room was clean and chic with a fantastic shower. Staff was friendly and accomodating. The rooftop top terrace/restaurant had spectacular views with excellent service staff. We had a fantastic stay!

6

Kerrie

17 Feb 2025

·

Stayed 1 night

Room was just a standard king bed room, view was ok. Pillows were extremely flat and uncomfortable, bathroom ceiling showing poor repair work. We ate at the restaurant- limited menu with some options not available. Burger was only average and over priced. Would suggest skipping the restaurant for meals, nice for a drink only.

10

Melvin

19 Jan 2026

·

Stayed 3 nights

We had supper at the restaurant and it was an awesome meal the quality and presentation was second to none.

10

Kathleen

26 Oct 2025

·

Stayed 2 nights

Rooftop lounge was really fun and all staff were amazing! Restaurant breakfast was very good. Unfortunately restaurant not open for dinner during our stay.

8

Susan

4 Jun 2025

·

Stayed 3 nights

Hotel was very clean, sharp decor and location was within walking distance of tourist attractions and good restaurants. Great view from the 10th floor … spacious room and bathroom with all necessities. Beds and pillows were super comfortable. Rooftop bar was perfect to witness sunsets but the menu, although good, is limited and pricey = $23 for a dry martini?!?! …. C’mon .. it’s not the Fairmont! All staff were exceptional.

6

Michael

23 Sept 2025

·

Stayed 3 nights

Check- in was hectic on a Saturday afternoon. Waited 10 minutes for luggage cart which did not arrive. No one offered to help with bags. 3 trips back and forth on the elevator got it done. Nice room, great view. 2 restaurants, but main one was closed for dinner on Sunday and Monday. Other restaurant/rooftop bar had limited menu. No room service available. Breakfast lady at coffee counter was nice. Breakfast and coffee we're good. Had room cleaned once, and they failed to remove replace some obviously dirty towels. Towel supply is weak. Need more. Pillows are thin. Need more or bigger. Found luggage cart in time for checkout. No one offered to help wheel the cart or load the car. Staff was nice enough and they were obviously busy --- but this is a high end hotel (for us), and i expect better. Great location, but overall available service needs some improvement. I'd probably go again, but with tempered expectations.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2 $219	3 $355	4 $397	5 $372	6 $261	7 $165
8 $156	9 $208	10 $208	11 $219	12 $245	13 $201	14 $209
15 $160	16 $337	17 $293	18 $321	19 $214	20 $178	21 $178
22 $178	23 $243	24 $243	25 $264	26 $214	27 $171	28 $171
29 $178	30 $223

Su	Mo	Tu	We	Th	Fr	Sa
		1 $343	2 $321	3 $214	4 $221	5 $191
6 $215	7 $321	8 $411	9 $388	10 $277	11 $178	12 $178
13 $164	14 $165	15 $166	16 $164	17 $164	18 $154	19 $150
20 $164	21 $164	22 $164	23 $164	24 $164	25 $164	26 $164
27 $164	28 $165	29 $165	30 $164	31 $228

Andaz Ottawa Byward Market, By Hyatt

Prices for Andaz Ottawa Byward Market, By Hyatt

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible (Shower)

Room, 2 Queen Beds, City View

Room, 2 Queen Beds

Room, 1 King Bed, City View

Room, 1 King Bed

Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed

Room, 2 Queen Beds, Accessible (Shower)

Andaz, Suite

Guest reviews of Andaz Ottawa Byward Market, By Hyatt

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Andaz Ottawa Byward Market, By Hyatt

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