Name: LOtel-Casa Arca
Address: Relox # 22 Col. Centro, Zona Centro, San Miguel de Allende, Guanajuato, Mexico, San Miguel de Allende, Guanajuato, MX
Price range: $226–$840 per night
Rating: 9.53

What guests think

LOtel-Casa Arca earns high praise for its beautiful boutique design, very central pedestrian-street location, and friendly, helpful staff, with many guests highlighting comfortable rooms and excellent included breakfasts, plus thoughtful details and a welcoming atmosphere.

Facilities center on a small rooftop pool and lounge, and parking is handled off-site by valet because the hotel sits on a pedestrian street. Several guests mention noise from the street, restaurant, or early staff activity, and a few report air-conditioning problems or minor maintenance issues. Expect a stylish boutique stay with characterful spaces and amenities, while being aware of possible noise and occasional operational hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities center on a small rooftop pool and lounge; several guests also mention on-site bars and tasting rooms. Parking is off-site via valet due to the pedestrian street, and a few note the pool can be small or chilly or under maintenance.

Related guest reviews

10

Larry

Nov 17, 2025

·

Stayed 2 nights

This has to be one of the nicest hotels that I have ever stayed at. We had one of the luxury suites on the second floor with private access to the pool. The room was very spacious and the bathroom was amazing. We loved the fireplace and the soaking tub. Breakfast was included and we were able to chose anything from the menu. We were all given drink vouchers for the rooftop bar. Location is perfect. Less than a 5 minute walk to the main Parroquia. Restaurants, bars, bakeries and stores all around. I would definitely recommend this hotel to anyone looking for a nice place to stay.

6

Yuridia

Apr 26, 2025

·

Stayed 2 nights

Tiny property with a restaurant on the bottom floor. You have to cross through the restaurant to get to the second floor where the pool is located. Pool facilities are not kept up. Tile was dirty. Tiny pool. They do not have a spa but have a company come to your room. The whole experience was not worth the price. The only thing we liked was the free breakfast. Very noisy hotel and the staff start their day early. To top it all off the street that it is located on is a closed street do they pick you up about half a block away and take the car to a parking lot.

8

David

Jun 25, 2025

·

Stayed 2 nights

You can hear people talking outside really easily Breakfast was great and staff very helpful Parking is not in the property, the valet take your car and parks it 10min away from the hotel so you need to let them know you’ll need your car with some time in advance

10

Courtney

Nov 4, 2025

·

Stayed 4 nights

Everything wonderful from front desk to breakfast to housekeeping. The location is the best. ARtistic unique boutique hotel with incredible rooftop and outstanding service.

10

Domingo

Nov 4, 2025

·

Stayed 4 nights

Excelente location. Excelente service The beds are AMAZING!!! The food at the hotel espectacular !!! The best breakfast , best roof top !!!

10

Satoshi

Sep 21, 2024

·

Stayed 2 nights

素晴らしい立地と最新の洗練された施設。客室も洗練されておりますアメニティ、タオル、リネンも完璧。併設のメスカルバーもお勧めです。残念だったのは、レストランで朝食代を誤請求されたこと、レストランスタッフのチップの過大要求には注意してください。最後にルーフトップは改装中？でプールはありませんでした。フロントの白人女性に色々と助けていただきました。ありがとう！

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10

Cameron

Aug 7, 2025

·

Stayed 3 nights

Fantastic hotel with large spacious and bright room. The pool was just amazing. Friendly and helpful staff.

10

Javier

May 26, 2025

·

Stayed 2 nights

El Hotel está increíble, las habitaciones muy amplias y súper cómodas, las instalaciones son de lo mejor, restaurante delicioso, wine bar, Mezcaleria, Tasting Room de Casa Dragones, Rooftop. Muy recomendable.

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10

Charlotte

Oct 2, 2025

·

Stayed 2 nights

Ideal stay, right in the centre, lovely staff (particularly Jessica at the front desk and the cleaning lady). The bars and restaurants were superb. All very clean, the pool was warm enough and the bed was super comfortable

10

Daniela

Aug 11, 2024

·

Stayed 1 night

Me encantó. El hotel está muy bien ubicado, una decoración bonita, te dan cóctel de cortesía, tienen una alberca chiquita pero bonita, tienen valet parking. El desayuno viene incluido y está muy rico.

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Cleanliness

Reviews frequently describe the hotel and rooms as very clean, with consistent housekeeping and turndown touches. A few report lapses such as a dirty bedside rug, worn towels, or bugs.

Related guest reviews

2

Mariana

Aug 23, 2024

·

Stayed 2 nights

Nunca me había pasado que llegando a un hotel me dieran una letanía de todas las cosas que me cobrarían adicionales. -Si manchas las toallas te las cobro, hay una botella de agua, si quieres más la pagas. Es rarísimo llegar a un hotel en donde pagar una tarifa de 500usd por noche y que te hagan tanta amenaza. Lo más cómico fue que tras la amenaza de las toallas llegamos al cuarto esperando tener blancos de 10,000 hilos y toallas impecables y de verdad daba asco utilizar las toallas que nos dejaron. Toallas que no eran blancas y todas deshilachadas. Igual el menú del restaurante con muchas oportunidades, pedi el trío de quesadillas las cuales era básicamente tortilla, casi no tenían queso. La alberca funciona con celdas solares, así que si su plan es gozar de esa alberca que se ve espectacular en las fotos, piénsenlo dos veces, porque amenos de que el clima este soleado, será imposible meterse. En resumen, si planean gastarse 500usd por una noche en San Miguel exploren otras opciones, que esta definitivamente no lo vale. **tome una foto de evidencia de la toalla, desafortunadamente no hay opción para adjuntarla.

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10

Ellie

Aug 30, 2023

·

Stayed 5 nights

Definitely love this hotel. Hotel is so clean. Our room was cleaned everyday with fresh smelling towels and linens. Great location. Walking distance to Church, park, Starbucks, restaurant's and boutiques etc. We will definitely be back.

10

Kathleen

Jun 30, 2024

·

Stayed 1 night

We had a delightful one night stay. The room was large and spotless, beds comfy, and decor beautiful. This hotel is close to everything in the center of town. Our room was well insulated, we didn’t hear a thing. Lastly, the staff was attentive and experienced a wonderful complimentary breakfast!

8

Jacqueline

Nov 4, 2025

·

Stayed 4 nights

El hotel tiene excelente ubicación. La calle del frente es peatonal. El desayuno excelente. El rooftop tiene una vista preciosa. La cama insuperable. La limpieza es muy buena pero la alfombrita en mi habitacion, la que colocan al lado de la cama estaba sucia, lo que no es aceptable para un hotel de ese precio.

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2

jimena

Jul 11, 2024

·

Stayed 2 nights

The worst hotel I've ever stayed in. This hotel is just one star. Very bad service, the food is terrible and the rooms are dirty, ac doesn't work and there are bugs everywhere. the staff is unfriendly

8

Khristina

Nov 1, 2023

·

Stayed 5 nights

We had a lovely stay at L'Otel Casa Arca. The restaurant in the hotel is absolutely fantastic, and we were thrilled with our (included) breakfast each morning. Front desk staff is friendly and helpful. Room was spacious and well-appointed. Climate control is fantastic, beds very comfortable. Lighting could be improved, and caulking around sink and shower needed some attention, but other than that we absolutely loved our stay.

10

Maria

Sep 15, 2025

·

Stayed 1 night

Me gustó que está en el centro y el olor en los cuartos era muy refrescante y limpio, lo recomiendo al cien por ciento 💯 Los trabajadores muy amables!

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10

Claudia

Apr 18, 2025

·

Stayed 1 night

Excellent place and service. Great location. The hotel is beautiful and clean.

10

Samantha

Aug 12, 2024

·

Stayed 2 nights

We really liked the hotel! The staff was very friendly and the hotel very nice and clean. Would definitely come back!

10

Heather Marie

Jun 11, 2025

·

Stayed 3 nights

We were very happy with or stay at LOtel-Casa Arca. The hotel is wonderfully located, the rooms are beautiful, very clean and polite staff. We highly recommend!

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Rooms

Guests love the stylish, often spacious rooms and especially the very comfortable beds; some suites include fireplaces and soaking tubs. Recurring comments mention noise from outside or early activity, occasional AC issues, and some interior-facing rooms or limited lighting.

Related guest reviews

10

Larry

Nov 17, 2025

·

Stayed 2 nights

This has to be one of the nicest hotels that I have ever stayed at. We had one of the luxury suites on the second floor with private access to the pool. The room was very spacious and the bathroom was amazing. We loved the fireplace and the soaking tub. Breakfast was included and we were able to chose anything from the menu. We were all given drink vouchers for the rooftop bar. Location is perfect. Less than a 5 minute walk to the main Parroquia. Restaurants, bars, bakeries and stores all around. I would definitely recommend this hotel to anyone looking for a nice place to stay.

8

leslie

Aug 7, 2023

·

Stayed 1 night

It was a bit difficult to find the hotel since there's not an obvious sign. The hotel is on a pedestrian road, so if you have a lot of luggage, just know that you'll have to carry it about a block across a cobbled street. Location is central to everything. Lovely rooms but the only window was into an interior courtyard. If you want to be able to look out a window or not have the curtains on the doors always closed, this is not the place for you. On the bright side, because there are no exterior windows, you're insulated from street noise... Our a/c was not working when we got there. It took a few times for maintenance to resolve the issue, but they did. Breakfast was good, staff was pleasant.

4

Jeronimo

Jan 5, 2024

·

Stayed 1 night

Mucho ruido por la mañana 7:00 am de la cocina (licuadora), carrito de limpieza en pasillo y ruido de construcción del ultimo piso.

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10

Masai

Jun 29, 2025

·

Stayed 2 nights

One of the best hotels I’ve ever stayed in. Decor was beautiful. The bathtub!Wow! Our bed was cloud-like and the fireplace was a great bonus. Location was perfect. It gets a bit noisy on a Saturday night outside, but I’m used to it living in a big city. Will definitely be back!

6

jorge

Aug 22, 2025

·

Stayed 2 nights

Demasiado ruido en los cuartos, muy dificil dormir en paz.

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10

Jeremy

Oct 16, 2025

·

Stayed 3 nights

We had a fantastic stay. The property is beautiful, clean and fun to stay at. We got a beautiful bedroom, spacious and elegant… and the bed was exquisite. The food (in particular breakfast) was delicious. Easy acces (valet parking if driving from CDMX) and walkable to all SMdA sights. Most importantly, the staff was phenomenal… friendly, helpful, kind. Would definitely recommend and we will be coming back with friends for another stay. Thank you!

6

Sue

May 29, 2024

·

Stayed 2 nights

LOtel-Casa Arca is in a great location! However, the room was much smaller than described and the air conditioning was not functioning properly. The staff refused to move us to a different room. This was very disappointing for the high price paid. Based on this experience, I would not recommend or stay at LOtel-Casa Arca again.

10

Elizabeth

Oct 19, 2025

·

Stayed 5 nights

Fantastic very centrally located hotel. The rooms were very comfortable with a great shower and bed. Really loved the place!

10

Cameron

Aug 7, 2025

·

Stayed 3 nights

Fantastic hotel with large spacious and bright room. The pool was just amazing. Friendly and helpful staff.

10

Justin

Sep 23, 2023

·

Stayed 4 nights

The rooms are incredible. The staff is genuine, inviting, helpful and courteous. The spaces in the hotel are unique. And while the whole place and pool area is fairly small, the rooms are large and comfortable!

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Service

Service is widely praised as friendly, attentive, and proactive (e.g., helpful arrivals coordination). A few guests report lapses such as curt reception, slow luggage handling, room-change refusals, or billing/tip issues.

Related guest reviews

10

laura

Nov 26, 2025

·

Stayed 4 nights

We have traveled throughout Asia, Europe, and Central America and this has to be one of my favorite hotels ever. Pictures on the Internet do not do it justice, it is absolutely beautiful! The location is also superb and the staff were friendly and helpful. I absolutely love this place and would return into a heartbeat!!

6

Adrian

Feb 23, 2025

·

Stayed 2 nights

They charged me again when I arrived. I had already paid through expedia. I ended up paying double and with no fast solution

10

Jeremy

Oct 16, 2025

·

Stayed 3 nights

We had a fantastic stay. The property is beautiful, clean and fun to stay at. We got a beautiful bedroom, spacious and elegant… and the bed was exquisite. The food (in particular breakfast) was delicious. Easy acces (valet parking if driving from CDMX) and walkable to all SMdA sights. Most importantly, the staff was phenomenal… friendly, helpful, kind. Would definitely recommend and we will be coming back with friends for another stay. Thank you!

8

Eduardo Arroyo

Jul 28, 2025

·

Stayed 1 night

El hotel me encantó. El diseño, las instalaciones y el cuarto me encantaron sin embargo a la hora de hacer el check in yo ya había entregado las maletas 1 hora antes y al entregarme el cuarto tardaron 30 minutos en llevarme las maletas a pesar de que les dije que me urgían. También en recepción me dejaron esperando 15 minutos sin atenderme porque no había nadie. El hotel increíble pero el servicio puede mejorar mucho para quedar satisfecho.

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6

Sue

May 29, 2024

·

Stayed 2 nights

LOtel-Casa Arca is in a great location! However, the room was much smaller than described and the air conditioning was not functioning properly. The staff refused to move us to a different room. This was very disappointing for the high price paid. Based on this experience, I would not recommend or stay at LOtel-Casa Arca again.

10

Ethlyn

Aug 13, 2024

·

Stayed 5 nights

Hotel was just as pictured. Clean and very comfortable. Staff was kind, helpful and friendly. We had an enjoyable stay.

10

Satoshi

Sep 21, 2024

·

Stayed 2 nights

素晴らしい立地と最新の洗練された施設。客室も洗練されておりますアメニティ、タオル、リネンも完璧。併設のメスカルバーもお勧めです。残念だったのは、レストランで朝食代を誤請求されたこと、レストランスタッフのチップの過大要求には注意してください。最後にルーフトップは改装中？でプールはありませんでした。フロントの白人女性に色々と助けていただきました。ありがとう！

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10

Fernando

Oct 21, 2025

·

Stayed 1 night

Everything was great, in my opinion. Staff was very friendly and responded quickly when called. The restaurant has a nice esthetic and ambient. Excellent food. Enjoyed our stay very much. Will return to this hotel on our next visit

10

Raquel

Oct 17, 2025

·

Stayed 2 nights

No desayunamos, no te puedo dar una observación Muy limpia La recepcionista muy mala y mala actitud ! Fue pésima. Bar bueno !

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10

George

Oct 2, 2025

·

Stayed 1 night

Since we drive, the property proactively contacted us for the exact location of pickup as the road towards the hotel is closed for drving.

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Location

Unbeatable central location on a pedestrian street near the main square; everything is walkable. Arrivals and parking require coordination, with valet handling off-site parking.

Related guest reviews

10

RAMON

Feb 19, 2024

·

Stayed 1 night

Excelente opción en pleno centro de San Miguel. Hermosas instalación y muy buen servicio del personal. El hotel se encuentra en una calle peatonal, por lo que el estacionamiento podría ser un problema. Sin. embrago, el personal se mantiene en contacto y al pendiente de tu llegada para facilitar el acceso y evitar problemas

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10

Larry

Nov 17, 2025

·

Stayed 2 nights

This has to be one of the nicest hotels that I have ever stayed at. We had one of the luxury suites on the second floor with private access to the pool. The room was very spacious and the bathroom was amazing. We loved the fireplace and the soaking tub. Breakfast was included and we were able to chose anything from the menu. We were all given drink vouchers for the rooftop bar. Location is perfect. Less than a 5 minute walk to the main Parroquia. Restaurants, bars, bakeries and stores all around. I would definitely recommend this hotel to anyone looking for a nice place to stay.

10

laura

Nov 26, 2025

·

Stayed 4 nights

We have traveled throughout Asia, Europe, and Central America and this has to be one of my favorite hotels ever. Pictures on the Internet do not do it justice, it is absolutely beautiful! The location is also superb and the staff were friendly and helpful. I absolutely love this place and would return into a heartbeat!!

10

Luis

Aug 21, 2024

·

Stayed 2 nights

El hotel tiene una excelente ubicación a solo unos pasos del jardín principal Aun y cuando no cuenta con estacionamiento, te reciben el auto y al avisar que sales, son muy puntuales para recibirtelo o entregartelo y funciona muy bien por medio del WhatsApp. El desayuno estaba incluido, fue suficiente y de muy buena calidad Estancia muy agradable, si regresariamos

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8

CARYN

Apr 1, 2025

·

Stayed 1 night

This hotel was a surprise. It is about a half block off the Jardin square, shopping and restaurants. It was clean and quiet and we would definitely stay there again.

10

Jeremy

Oct 16, 2025

·

Stayed 3 nights

We had a fantastic stay. The property is beautiful, clean and fun to stay at. We got a beautiful bedroom, spacious and elegant… and the bed was exquisite. The food (in particular breakfast) was delicious. Easy acces (valet parking if driving from CDMX) and walkable to all SMdA sights. Most importantly, the staff was phenomenal… friendly, helpful, kind. Would definitely recommend and we will be coming back with friends for another stay. Thank you!

10

joseph

Oct 24, 2025

·

Stayed 5 nights

we spent 5 nights here. great central location. easy walk to everything in San Miguel friendly helpful staff. very comfortable room and bed. would definitely stay here again.

10

Elizabeth

Oct 19, 2025

·

Stayed 5 nights

Fantastic very centrally located hotel. The rooms were very comfortable with a great shower and bed. Really loved the place!

10

Carlos

Aug 10, 2024

·

Stayed 2 nights

La ubicacion es perfecta

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10

Tito

Jun 5, 2024

·

Stayed 2 nights

Excellent place to stay, walkable to the sightseeing @San Miguel de Allende

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Dining

Breakfast is often included and widely praised; many enjoyed the on-site restaurant, cocktails, and mezcal/wine tastings. A few mention disappointments or errors, such as limited dish availability, bland items, or mischarges/tip issues.

Related guest reviews

10

McGregor James

Jun 26, 2024

·

Stayed 3 nights

Very nice experience. Beautiful place to wine taste, tequila taste, and good breakfast selection, all included with the stay.

10

Stephen

Mar 13, 2025

·

Stayed 4 nights

Beautiful hotel in a great location in Centro. Breakfast is included and it is wonderful and plenty. The rooftop bar is very nice but doesn’t have great views like others in town. The staff was great and most were very pleasant. Not all spoke English but it wasn’t usually a problem. I highly recommend this hotel

10

Felipe

Jan 29, 2023

·

Stayed 3 nights

La ubicación, el personal, la calidad de las instalaciones, pero el desayuno pésimo y en general malo el restaurante, no va acorde a la categoría del hotel

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10

Jeremy

Oct 16, 2025

·

Stayed 3 nights

We had a fantastic stay. The property is beautiful, clean and fun to stay at. We got a beautiful bedroom, spacious and elegant… and the bed was exquisite. The food (in particular breakfast) was delicious. Easy acces (valet parking if driving from CDMX) and walkable to all SMdA sights. Most importantly, the staff was phenomenal… friendly, helpful, kind. Would definitely recommend and we will be coming back with friends for another stay. Thank you!

10

Domingo

Nov 4, 2025

·

Stayed 4 nights

Excelente location. Excelente service The beds are AMAZING!!! The food at the hotel espectacular !!! The best breakfast , best roof top !!!

10

KATYA LORENA

Oct 27, 2025

·

Stayed 2 nights

El hotel maravilloso y el desayuno exquisito

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10

Raymond

May 17, 2025

·

Stayed 1 night

Very good experience centrally located high ceilings phenomenal breakfast! Huge bathroom, excellent lighting soap and amenities. Staff was very good.

10

Satoshi

Sep 21, 2024

·

Stayed 2 nights

素晴らしい立地と最新の洗練された施設。客室も洗練されておりますアメニティ、タオル、リネンも完璧。併設のメスカルバーもお勧めです。残念だったのは、レストランで朝食代を誤請求されたこと、レストランスタッフのチップの過大要求には注意してください。最後にルーフトップは改装中？でプールはありませんでした。フロントの白人女性に色々と助けていただきました。ありがとう！

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10

Fernando

Oct 21, 2025

·

Stayed 1 night

Everything was great, in my opinion. Staff was very friendly and responded quickly when called. The restaurant has a nice esthetic and ambient. Excellent food. Enjoyed our stay very much. Will return to this hotel on our next visit

10

Ian

Sep 5, 2023

·

Stayed 3 nights

Our stay at LOtel-Casa Arca was terrific. Such a pretty and historic property. The food and cocktails at their restaurant were outstanding, some of the best meals I had while visiting San Miguel. Can't wait to return.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $362	19 $390
20 $235	21 $226	22 $227	23 $226	24 $368	25 $402	26 $465
27 $226	28 $251	29 $232	30 $326

Su	Mo	Tu	We	Th	Fr	Sa
				1 $396	2 $396	3 $353
4 $288	5 $288	6 $285	7 $292	8 $602	9	10 $610
11 $347	12 $292	13 $292	14 $329	15 $640	16 $698	17 $698
18 $285	19 $292	20 $292	21 $313	22 $604	23	24
25 $389	26 $389	27 $306	28 $390	29 $524	30 $782	31 $840

LOtel-Casa Arca

About this property

Location

Room options

Deluxe Double Room

Signature Suite King

Master Suite King with Bathtub

Suite King with Bathtub

Basic Suite

Premiun Suite King with Bathtub

Guest reviews of LOtel-Casa Arca

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about LOtel-Casa Arca

Prices for upcoming dates