Homewood Suites by Hilton Boston Logan Airport Chelsea

Two days in a row our room was not cleaned. When I ask the lady in charged, she said they “we were not in the list”… After that complained, everything got to normal pace, as expected.

Room was clean. Staff was helpful. Check-in was simple and straightforward. Will be staying here again next time we're in Boston.

Everything was great!

Great

Hotel elevators were both down when coming back late (past midnight). Stairs were not accessible to go up floors so we had to wait approximately 40 minutes to gain access back to our room. Staff was friendly and this was through no fault of their own but definitely there should be means to access rooms in the event both elevators were not functioning.