Is parking available at the property?

Free self-parking is available on-site. Valet parking is also offered for a fee of IDR 50,000 per night.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 6:00 AM to 10:30 AM for a fee of approximately IDR 130,000 per person.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

Airport shuttle services are available, but specific pricing and arrangements should be confirmed directly with the property.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible public areas. However, specific details should be confirmed directly with the hotel.

What is the location of the property in relation to key landmarks?

The hotel is located within a 10-minute drive of Tunjungan Plaza and Ciputra World Mall, approximately 1.6 km from Surabaya Town Square and 1.7 km from Lapangan Thor Stadium.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available for guests. The pool's operational hours and seasonal availability should be confirmed with the property.

What are the policies regarding children staying at the property?

Children are allowed at the property. The minimum age for children to stay for free is not specified.

Fairfield by Marriott Surabaya - Comfortable Stay

Average nightly price at Fairfield by Marriott Surabaya by month, last 12 months (USD)
Month	Average price
January	$38
February	$37
March	$37
April	$36
May	$35
June	$32
July	$33
August	$36
September	$34
October	$36
November	$35
December	$38

What guests think

At Fairfield by Marriott Surabaya, guests often praise friendly staff, comfortable and fairly spacious rooms, and a popular breakfast; some enjoy the pool, sunset bar, and spa, while several reviews report cleanliness issues such as pests, stains, and musty odors.

Location is convenient for West Surabaya and near a mall, though some note limited dining options nearby and rely on ride-hailing. There were isolated complaints about dinner wait times and quality, and a couple of guests felt the hotel fell short of Marriott expectations. Expect warm service and good value, with variable cleanliness and dining.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests enjoyed the pool and bar's sunset setting, and a spa treatment was relaxing.

Related guest reviews

10

Jerome

Jan 26, 2025

·

Stayed 1 night

Clean room, nice pool and delicious restaurant

10

Emi

Aug 13, 2025

·

Stayed 3 nights

The staff were all very kind and friendly. The breakfast was delicious and I looked forward to it every day. The location of the pool and bar was great, and the sunset was amazing. I also had a 90-minute beauty treatment, which was very relaxing.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews note clean rooms, but several report pests (flies, cockroaches, moths), stained linens, and musty or moldy areas, indicating inconsistent hygiene.

Related guest reviews

8

Ancilla

Feb 13, 2025

·

Stayed 2 nights

Stayed here for my business trip, location wise it is convenient to explore Surabaya west area. Room is clean and spacious, they have a really wide range of variations for breakfast buffet and they all taste good and authentic for the local options. All the staffs are nice, friendly and helpful, from the front office, restaurant even housekeeping.

10

woojin

Apr 18, 2025

·

Stayed 1 night

The property is a bit old but maintained well. It is clean and neat. Nothing much near the property, but easy to call grab service, so It would be a problem.

2

long ting

Aug 12, 2023

·

Stayed 3 nights

Many flys were found in my room. Cockroaches were observed near the refrigerator area. Some flys were also observed in 2F lobby on the table and the floor. The hygiene should be improved.

2

long ting

Aug 14, 2023

·

Stayed 1 night

Many moths were in the room. Flies were found at 2F lobby as well.

10

Marcus

May 6, 2023

·

Stayed 1 night

Super clean, comfortable and nice hotel. The staff is incredibly friendly and will do anything to make sure you’re comfortable during your stay. This is by far the nicest hotel we’ve been at in Indonesia yet.

10

Chin Joo

Aug 8, 2024

·

Stayed 3 nights

Room is clean. Location convenient.

8

CORPORATION

Jul 29, 2024

·

Stayed 7 nights

방에도 식당에도 바퀴벌레

6

AN YU

Oct 14, 2024

·

Stayed 2 nights

Pillows and floormats were stained

10

Hadi

Jan 3, 2026

·

Stayed 2 nights

the staff is very nice. When I was going to the toilet, the toilet was dirty. I immediately asked for help from trainees Faizal and Melinda. They helped me immediately. I really appreciated that. Thank you.

6

Victoria

Dec 18, 2021

·

Stayed 2 nights

Looks like this place/floors were closed for a while as there was a lot of mold on the ceilings and a bad smell.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable with decent to spacious layouts and good beds.

Related guest reviews

8

Ancilla

Feb 13, 2025

·

Stayed 2 nights

Stayed here for my business trip, location wise it is convenient to explore Surabaya west area. Room is clean and spacious, they have a really wide range of variations for breakfast buffet and they all taste good and authentic for the local options. All the staffs are nice, friendly and helpful, from the front office, restaurant even housekeeping.

10

ATSUSHI

Jul 14, 2023

·

Stayed 2 nights

ジュニアスイートを利用したが、室内は清潔だった。ウェルカムフードが用意してあり、好感が持てた。日本のコンセントがそのまま使えたのがストレスなくてよかった。

10

woojin

Apr 18, 2025

·

Stayed 1 night

The property is a bit old but maintained well. It is clean and neat. Nothing much near the property, but easy to call grab service, so It would be a problem.

8

Kadiman

Sep 4, 2025

·

Stayed 2 nights

Cozy and room is quite decent size

8

Sara

Sep 28, 2025

·

Stayed 2 nights

Personalet er meget imødekommende og hjælpsomme. Sengene er dejlige at ligge i.

10

Marcus

May 6, 2023

·

Stayed 1 night

Super clean, comfortable and nice hotel. The staff is incredibly friendly and will do anything to make sure you’re comfortable during your stay. This is by far the nicest hotel we’ve been at in Indonesia yet.

8

Tracey

Aug 28, 2023

·

Stayed 5 nights

My team was ferried from the hotel to conference premises so we didn’t hv our meals here. But the hotel and rooms are excellent, comfortable, clean and room service did well each day. We are grateful.

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Service

Service is consistently praised as friendly and helpful across front desk, housekeeping, and breakfast teams, with staff proactively assisting guests.

Related guest reviews

10

Keng Heng

Oct 16, 2024

·

Stayed 1 night

Staying there was amazing. Staffs very helpful and polite. I got to say we appreciate staff Ms. Rahil so much for helping us check-in for one of our friends who was not feeling well after landing to Juanda airport. Thank you so much Ms. Rahil.

8

Ancilla

Feb 13, 2025

·

Stayed 2 nights

Stayed here for my business trip, location wise it is convenient to explore Surabaya west area. Room is clean and spacious, they have a really wide range of variations for breakfast buffet and they all taste good and authentic for the local options. All the staffs are nice, friendly and helpful, from the front office, restaurant even housekeeping.

10

Emi

Aug 13, 2025

·

Stayed 3 nights

The staff were all very kind and friendly. The breakfast was delicious and I looked forward to it every day. The location of the pool and bar was great, and the sunset was amazing. I also had a 90-minute beauty treatment, which was very relaxing.

10

Fransiscus

Aug 5, 2023

·

Stayed 2 nights

Good service and I am satisfied

10

Kenny Wai Chong

Jul 17, 2022

·

Stayed 3 nights

Excellent service from the breakfast team. Nice pure juice and latte, delicious omelette. Friendly reception and perfect security guards

8

Sara

Sep 28, 2025

·

Stayed 2 nights

Personalet er meget imødekommende og hjælpsomme. Sengene er dejlige at ligge i.

10

Marcus

May 6, 2023

·

Stayed 1 night

Super clean, comfortable and nice hotel. The staff is incredibly friendly and will do anything to make sure you’re comfortable during your stay. This is by far the nicest hotel we’ve been at in Indonesia yet.

8

Tracey

Aug 28, 2023

·

Stayed 5 nights

My team was ferried from the hotel to conference premises so we didn’t hv our meals here. But the hotel and rooms are excellent, comfortable, clean and room service did well each day. We are grateful.

8

raymond

Jun 24, 2022

·

Stayed 2 nights

Great staff members, especially front desk. Housekeeping on 10th floor was perfect. Only issue was dinner at the restaurant. Family of 5 and one dish delivered with long waiting periods. Food was of very poor quality and taste. Family finished their meals before my roast chicken was delivered. The chicken was tough and undercooked, upsetting my stomach overnight. Next day, a customer on my floor returned his chicken untouched to the front desk complaining how hard the chicken was.

10

Hadi

Jan 3, 2026

·

Stayed 2 nights

the staff is very nice. When I was going to the toilet, the toilet was dirty. I immediately asked for help from trainees Faizal and Melinda. They helped me immediately. I really appreciated that. Thank you.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient for West Surabaya and near a mall; some mention limited dining within walking distance and frequent reliance on ride-hailing.

Related guest reviews

8

Ancilla

Feb 13, 2025

·

Stayed 2 nights

Stayed here for my business trip, location wise it is convenient to explore Surabaya west area. Room is clean and spacious, they have a really wide range of variations for breakfast buffet and they all taste good and authentic for the local options. All the staffs are nice, friendly and helpful, from the front office, restaurant even housekeeping.

10

woojin

Apr 18, 2025

·

Stayed 1 night

The property is a bit old but maintained well. It is clean and neat. Nothing much near the property, but easy to call grab service, so It would be a problem.

8

Kadiman

Sep 19, 2024

·

Stayed 2 nights

Limited dining around the hotel

10

Chin Joo

Aug 8, 2024

·

Stayed 3 nights

Room is clean. Location convenient.

10

MOHD ISKANDAR

Oct 4, 2024

·

Stayed 3 nights

Great hotel nice and clean. Near shopping mall. Fantastic hotel to stay with family.

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AI-generated summary based on recent guest reviews

Dining

Breakfast earns frequent praise for taste and variety. Dinner quality and wait times drew complaints in one review, and another reported a cockroach in the restaurant.

Related guest reviews

8

Louis

Nov 3, 2025

·

Stayed 1 night

Good bteakfast

8

Ancilla

Feb 13, 2025

·

Stayed 2 nights

Stayed here for my business trip, location wise it is convenient to explore Surabaya west area. Room is clean and spacious, they have a really wide range of variations for breakfast buffet and they all taste good and authentic for the local options. All the staffs are nice, friendly and helpful, from the front office, restaurant even housekeeping.

10

Jerome

Jan 26, 2025

·

Stayed 1 night

Clean room, nice pool and delicious restaurant

10

Emi

Aug 13, 2025

·

Stayed 3 nights

The staff were all very kind and friendly. The breakfast was delicious and I looked forward to it every day. The location of the pool and bar was great, and the sunset was amazing. I also had a 90-minute beauty treatment, which was very relaxing.

10

Kenny Wai Chong

Jul 17, 2022

·

Stayed 3 nights

Excellent service from the breakfast team. Nice pure juice and latte, delicious omelette. Friendly reception and perfect security guards

8

raymond

Jun 24, 2022

·

Stayed 2 nights

Great staff members, especially front desk. Housekeeping on 10th floor was perfect. Only issue was dinner at the restaurant. Family of 5 and one dish delivered with long waiting periods. Food was of very poor quality and taste. Family finished their meals before my roast chicken was delivered. The chicken was tough and undercooked, upsetting my stomach overnight. Next day, a customer on my floor returned his chicken untouched to the front desk complaining how hard the chicken was.

8

CORPORATION

Jul 29, 2024

·

Stayed 7 nights

방에도 식당에도 바퀴벌레

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $43
18 $40	19 $39	20 $39	21 $39	22 $39	23 $43	24 $43
25 $39	26 $39	27 $39	28 $39	29 $79	30	31 $54

Su	Mo	Tu	We	Th	Fr	Sa
1 $39	2 $39	3 $39	4 $39	5 $39	6 $42	7 $40
8 $37	9 $38	10 $38	11 $39	12 $40	13 $42	14 $42
15 $38	16 $40	17 $39	18 $40	19 $39	20 $40	21 $42
22 $36	23 $38	24 $39	25 $39	26 $46	27 $42	28 $42
29 $43	30 $44

Fairfield by Marriott Surabaya

Prices for Fairfield by Marriott Surabaya

Monthly average prices

About this property

Location

Room options

Junior Suite, 1 Bedroom, City View

Room, 1 King Bed

Room, 2 Twin Beds

Suite, 2 Bedrooms

Guest reviews of Fairfield by Marriott Surabaya

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Fairfield by Marriott Surabaya

Prices for upcoming dates

Business details