VISIONAPARTMENTS Lucerne - self check-in
From
$65
/ night
Select dates to see prices and availability
From
$65
/ night
About this property
Centrally located apartment with contactless check-in, express check-out, and free Wi-Fi in Lucerne.
Location
With a stay at Visionapartments Lucerne Neustadtstrasse in Lucerne, you'll be minutes from Museum Sammlung Rosengart and Chapel Bridge
Free Wi-Fi
Non-Smoking Rooms
Express Check-In/Check-Out
Self Laundry
Room options
6
Mini Studio Apartment
Room details
1 Full Bed
Sleeps 2
129 ft²
HeatingKitchenetteRefrigerator
3
Junior Studio Apartment
Room details
1 Full Bed
Sleeps 2
194 ft²
HeatingKitchenetteRefrigerator
5
Small Double Room
Room details
1 Full Bed
Sleeps 2
226 ft²
HeatingPrivate BathroomTV
2
Single Room
Room details
1 Twin Bed
108 ft²
HeatingPrivate BathroomTV
7
Studio with Terrace
Room details
1 Full Bed
194 ft²
BalconyHeatingKitchenetteRefrigerator
2
Standard Double Room
Room details
1 Full Bed
172 ft²
HeatingPrivate BathroomTV
12
Studio
Room details
1 Full Bed
Sleeps 2
129 ft²
BalconyHeatingKitchenetteRefrigerator
Guest reviews of VISIONAPARTMENTS Lucerne - self check-in
6.8
Pleasant
Based on 813 verified reviews
Who stays here?
Business
4%
Couple
39%
Family
34%
Group
22%
What guests think
AI-generated summary based on recent guest reviews
At Vision Apartments, reviewers consistently describe very small, efficiently laid out studios near the train station, with convenient kitchenettes and quick support, but recurring downsides include summer heat with weak or nonfunctional AC and an uneven, code-based self check-in process.
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What guests think
At Vision Apartments, reviewers consistently describe very small, efficiently laid out studios near the train station, with convenient kitchenettes and quick support, but recurring downsides include summer heat with weak or nonfunctional AC and an uneven, code-based self check-in process.
Many find rooms and bathrooms clean, but there are repeated reports of stained linens, lingering odors, missed mid-stay housekeeping, and maintenance issues like faulty windows, sinks, and shower doors. Location is walkable to the center and restaurants, yet proximity to the tracks and occasional construction makes noise a frequent complaint, especially when windows must be opened for airflow. Expect a compact, self-service stay where convenience trades off with comfort and quiet.
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AI-generated summary based on recent guest reviews
Facilities
Basic, self-service setup with in-room kitchenettes mentioned repeatedly and a laundry available; some guests found paid parking nearby. There is no staffed reception.
Related guest reviews
10
Yu Shun
May 15, 2024
·
Stayed 2 nights
廚具及用品十分齊全，自助式服務回應迅速，空間足夠
廚具及用品十分齊全，自助式服務回應迅速，空間足夠
10
Adele
Jul 10, 2025
·
Stayed 5 nights
Everything I needed. Really convenient and useful kitchenette and laundry. It was very hot so a cooling unit would be useful rather than just a fan.
Everything I needed. Really convenient and useful kitchenette and laundry. It was very hot so a cooling unit would be useful rather than just a fan.
8
Sean
Sep 29, 2025
·
Stayed 4 nights
I never did check out the laundry set up but it was located really close to everything and anything. Especially the station which was relieving. The room was clean, a bit tight for two adults but we managed. I did fix the tv in there, it somehow never got plugged in but it was an easy fix. And y’all are quick to respond to questions which was relieving when I got waylaid on the way there.
I never did check out the laundry set up but it was located really close to everything and anything. Especially the station which was relieving. The room was clean, a bit tight for two adults but we managed. I did fix the tv in there, it somehow never got plugged in but it was an easy fix. And y’all are quick to respond to questions which was relieving when I got waylaid on the way there.
8
Keli
Jun 24, 2024
·
Very easy check-in. Location was perfect. Able to park a block away. Very noisy with construction beside property early in the morning. Lots of train noisy but that wasnt too bad and calming sound. We did not see a spa which was adverised.
Very easy check-in. Location was perfect. Able to park a block away. Very noisy with construction beside property early in the morning. Lots of train noisy but that wasnt too bad and calming sound. We did not see a spa which was adverised.
8
Vincent
May 23, 2025
·
Stayed 2 nights
It was convenient as a last minute booking. Very close to the tram stop. Has accessibility lift for luggage going up the stairs, and lifts. Can get a bit noisy during the late afternoon and night, many people out in the corridors, but otherwise value for money. The staff wouldn't give us the full room we booked at the start but they managed to fix the problem in the end. There were broken hooks on some of the beds and had limited coat hangers.
It was convenient as a last minute booking. Very close to the tram stop. Has accessibility lift for luggage going up the stairs, and lifts. Can get a bit noisy during the late afternoon and night, many people out in the corridors, but otherwise value for money. The staff wouldn't give us the full room we booked at the start but they managed to fix the problem in the end. There were broken hooks on some of the beds and had limited coat hangers.
10
Aidan Zayn
Oct 20, 2023
·
Stayed 2 nights
first staying in an online check in concept but it went smoothly and management was quick to respond and very accomodating, great Ethiopian restaurant down below.
first staying in an online check in concept but it went smoothly and management was quick to respond and very accomodating, great Ethiopian restaurant down below.
10
Samille
Oct 21, 2024
·
Stayed 2 nights
Fica localizado próximo às linhas dos trens, mas o vidro tem bom isolamento acústico, não incomodou em nada. O apto é pequeno, mas a cama era confortável e o banheiro muito bom. As instruções para o self check-in foram passadas e consegui entrar sem dificuldade. Recomendo.
Fica localizado próximo às linhas dos trens, mas o vidro tem bom isolamento acústico, não incomodou em nada. O apto é pequeno, mas a cama era confortável e o banheiro muito bom. As instruções para o self check-in foram passadas e consegui entrar sem dificuldade. Recomendo.
10
Cecilia
Jun 29, 2024
·
Stayed 1 night
Väldigt fräscht och fint rum med bra utrustat pentry för att fixa egen mat. Saknades krokar eller garderob att hänga kläder på/i. Läget bra, nära tågstationen och centrala staden. Ljud från tågen något störande och utsikten över spåren inget vidare.
Väldigt fräscht och fint rum med bra utrustat pentry för att fixa egen mat. Saknades krokar eller garderob att hänga kläder på/i. Läget bra, nära tågstationen och centrala staden. Ljud från tågen något störande och utsikten över spåren inget vidare.
10
CRISTIANO
May 5, 2025
·
Stayed 2 nights
Struttura ben tenuta...spazi ridotti ma con tutto il necessario...un nido...parcheggio nelle vicinanze a pagamento custodito...fuori dal centro citta...cucina con tutto l'occoŕente...
Struttura ben tenuta...spazi ridotti ma con tutto il necessario...un nido...parcheggio nelle vicinanze a pagamento custodito...fuori dal centro citta...cucina con tutto l'occoŕente...
10
Juan
May 31, 2024
·
Stayed 1 night
Muy bien ubicado, muy cerca de la estación de tren, aunque por esta misma razón el ruido del tren puede ser molesto si te hospedas en el primer piso, pero se mitiga bastante si te hospedas en pisos más arriba La habitación es espaciosa y bien equipada, muy limpia No hay recepción y estuvimos preocupados porque no lográbamos comunicación con el hotel, pienso que las instrucciones de acceso pueden llegar con más anticipación
Muy bien ubicado, muy cerca de la estación de tren, aunque por esta misma razón el ruido del tren puede ser molesto si te hospedas en el primer piso, pero se mitiga bastante si te hospedas en pisos más arriba La habitación es espaciosa y bien equipada, muy limpia No hay recepción y estuvimos preocupados porque no lográbamos comunicación con el hotel, pienso que las instrucciones de acceso pueden llegar con más anticipación
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AI-generated summary based on recent guest reviews
Cleanliness
Feedback is mixed: many describe rooms as clean, but there are recurring complaints about stained or dirty linens, odors, unremoved trash, and missed housekeeping during stays, plus occasional maintenance wear.
Related guest reviews
6
Julie
Oct 1, 2025
·
Stayed 9 nights
This hotel is clean and the room was small but well organized. There is a closet with shelves but no where to hang clothes. The biggest drawback was the location. The hotel is right next to the train station so you need to be a really sound sleeper in order to stay here because the sound of trains breaking is a very high pitched sound of metal scraping against metal.
This hotel is clean and the room was small but well organized. There is a closet with shelves but no where to hang clothes. The biggest drawback was the location. The hotel is right next to the train station so you need to be a really sound sleeper in order to stay here because the sound of trains breaking is a very high pitched sound of metal scraping against metal.
8
Sean
Sep 29, 2025
·
Stayed 4 nights
I never did check out the laundry set up but it was located really close to everything and anything. Especially the station which was relieving. The room was clean, a bit tight for two adults but we managed. I did fix the tv in there, it somehow never got plugged in but it was an easy fix. And y’all are quick to respond to questions which was relieving when I got waylaid on the way there.
I never did check out the laundry set up but it was located really close to everything and anything. Especially the station which was relieving. The room was clean, a bit tight for two adults but we managed. I did fix the tv in there, it somehow never got plugged in but it was an easy fix. And y’all are quick to respond to questions which was relieving when I got waylaid on the way there.
6
Anita
Sep 25, 2025
·
Stayed 2 nights
Very clean room but extremely small. Looked like they tried to use every inch of space available. We booked this last minute and had good response from the team for a convenient check in. Train noises stop at night so we slept fine. This might be a problem for light sleepers as the trains are loud at 5am.
Very clean room but extremely small. Looked like they tried to use every inch of space available. We booked this last minute and had good response from the team for a convenient check in. Train noises stop at night so we slept fine. This might be a problem for light sleepers as the trains are loud at 5am.
2
chanchal
Sep 16, 2024
·
Stayed 3 nights
The odor in the facility was awful and to the point that we had to get out of there. Do not book. There are much better options out there
The odor in the facility was awful and to the point that we had to get out of there. Do not book. There are much better options out there
2
Erick
May 28, 2025
·
Stayed 2 nights
The walls are dirty, the AC did not work. The curtains were dirty. The noise from the trains is really bad.
The walls are dirty, the AC did not work. The curtains were dirty. The noise from the trains is really bad.
6
Ania
Sep 25, 2025
·
Stayed 2 nights
The apartment is quite small but clean and they managed to use every spot. Thankfully the windows are thick! The noise from the trains below is constant and a lot. With the windows closed only hear a few really loud ones. There needs to be some hooks in the shower as there is nowhere to hang a towel. The location is aprox 10 min walk to train station and convenient to town centre
The apartment is quite small but clean and they managed to use every spot. Thankfully the windows are thick! The noise from the trains below is constant and a lot. With the windows closed only hear a few really loud ones. There needs to be some hooks in the shower as there is nowhere to hang a towel. The location is aprox 10 min walk to train station and convenient to town centre
6
Raquel
Jun 13, 2025
·
Stayed 5 nights
As fotos sao bem diferentes, o lixo da cozinha da hospedagem anterior nao havia sido retirado. Ficamos cinco dias e nenhum momento mesmo apos solicitado os lixos sao retirados. Quarto pequeno demais, box mal conservado, cama barulhenta, tapete sujo. Positivo: atenderam pedido de troca de toalhas e travesseiros extras. Localizacao boa, otimos restaurantes e comercio proximos e proximo da estacao de trem.
As fotos sao bem diferentes, o lixo da cozinha da hospedagem anterior nao havia sido retirado. Ficamos cinco dias e nenhum momento mesmo apos solicitado os lixos sao retirados. Quarto pequeno demais, box mal conservado, cama barulhenta, tapete sujo. Positivo: atenderam pedido de troca de toalhas e travesseiros extras. Localizacao boa, otimos restaurantes e comercio proximos e proximo da estacao de trem.
6
Linda
May 15, 2025
·
Stayed 2 nights
Unser Zimmer war sehr klein, aber vollkommen in Ordnung für zwei Nächte. Alles war sehr sauber. Auch der Check-In bzw die Daten per Email schicken, um rechtzeitig den Code für die Tür zu bekommen, hat problemlos funktioniert. Die Umgebung und Lage waren gar nicht so schlecht, aber durch den Bahnhof ist es sehr laut. Die Zimmer sind praktisch direkt über den Bahngleisen, die Züge rattern im 2-3 Minutentakt vorbei. Obwohl wir im März da und die Nächte kalt waren, war es sehr heiß in den Zimmern, so dass wir Nachts die Fenster öffnen mussten. Das wäre halb so schlimm, wenn die Klimaanlage funktionieren würde, damit man wegen dem Lärmcl die Fenster geschlossen halten kann. Aber es schien mir eher wie ein Gebläse als eine richtige A/C. Ergo: kaum Schlaf gefunden.
Unser Zimmer war sehr klein, aber vollkommen in Ordnung für zwei Nächte. Alles war sehr sauber. Auch der Check-In bzw die Daten per Email schicken, um rechtzeitig den Code für die Tür zu bekommen, hat problemlos funktioniert. Die Umgebung und Lage waren gar nicht so schlecht, aber durch den Bahnhof ist es sehr laut. Die Zimmer sind praktisch direkt über den Bahngleisen, die Züge rattern im 2-3 Minutentakt vorbei. Obwohl wir im März da und die Nächte kalt waren, war es sehr heiß in den Zimmern, so dass wir Nachts die Fenster öffnen mussten. Das wäre halb so schlimm, wenn die Klimaanlage funktionieren würde, damit man wegen dem Lärmcl die Fenster geschlossen halten kann. Aber es schien mir eher wie ein Gebläse als eine richtige A/C. Ergo: kaum Schlaf gefunden.
4
Michael
May 9, 2024
·
Stayed 2 nights
The place is not bad. But when you traveled from another country and have been awake for 24 hours and check in to find a bed with a wet feces/vomit stain and have nobody there on the premises to get you a new room or new pillows, sheets, and a blanket. Not good. I literally slept in my clothes, using a bath towel as a pillow after I took the filthy linen off the bed and flipped the mattress. They provided me with new linen the next morning and the place was small and nice. That was just an absolutely horrible first impression to make on a tired traveler just looking to have a comfortable sleep. They gave me a small care package the next day which was nice but I would have much preferred an unsoiled bed when I checked in.
The place is not bad. But when you traveled from another country and have been awake for 24 hours and check in to find a bed with a wet feces/vomit stain and have nobody there on the premises to get you a new room or new pillows, sheets, and a blanket. Not good. I literally slept in my clothes, using a bath towel as a pillow after I took the filthy linen off the bed and flipped the mattress. They provided me with new linen the next morning and the place was small and nice. That was just an absolutely horrible first impression to make on a tired traveler just looking to have a comfortable sleep. They gave me a small care package the next day which was nice but I would have much preferred an unsoiled bed when I checked in.
2
Lindsay
Aug 7, 2024
·
Stayed 2 nights
First and foremost, the room we were placed in had a door that didn’t lock. When we tried to leave, we tried everything to get the door to close behind us, but the door could actually be pushed open without even turning the knob. With no way to leave, we had to call and inform the staff, who told us to just wait in the room for someone to come fix it. Of course, we don’t want to waste our day sitting in their broken apartment waiting on a repair worker, so we asked to have our room changed instead, and they said they’d email us, which took almost 45 minutes while we sat in the room without any AC. We tried to crack a window, which then wouldn’t close afterwards despite our best efforts. Other notes on the general shoddiness include: All the electric sockets are on the wall crooked and in completely random position, the walls are scuffed, the bed sheets were stained and so were the towels. The shower curtain fell down in the room we were moved to. There wasn’t any kind of soap in the shower at all, so don’t expect amenities. There’s a coffee maker but no coffee or tea. And we couldn’t get a refund despite the horrible conditions! It’s also in a grungier part of Lucerne, surrounded by construction and worn down buildings, when most of Lucerne is genuinely gorgeous. I would rank it as marginally better than sleeping outside, but I wouldn’t recommend it!
First and foremost, the room we were placed in had a door that didn’t lock. When we tried to leave, we tried everything to get the door to close behind us, but the door could actually be pushed open without even turning the knob. With no way to leave, we had to call and inform the staff, who told us to just wait in the room for someone to come fix it. Of course, we don’t want to waste our day sitting in their broken apartment waiting on a repair worker, so we asked to have our room changed instead, and they said they’d email us, which took almost 45 minutes while we sat in the room without any AC. We tried to crack a window, which then wouldn’t close afterwards despite our best efforts. Other notes on the general shoddiness include: All the electric sockets are on the wall crooked and in completely random position, the walls are scuffed, the bed sheets were stained and so were the towels. The shower curtain fell down in the room we were moved to. There wasn’t any kind of soap in the shower at all, so don’t expect amenities. There’s a coffee maker but no coffee or tea. And we couldn’t get a refund despite the horrible conditions! It’s also in a grungier part of Lucerne, surrounded by construction and worn down buildings, when most of Lucerne is genuinely gorgeous. I would rank it as marginally better than sleeping outside, but I wouldn’t recommend it!
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AI-generated summary based on recent guest reviews
Rooms
Rooms are very small and simple but efficiently designed, with kitchenettes in several units. Frequent issues include significant train noise and hot temperatures, with AC often ineffective or only fans provided.
Related guest reviews
6
Julie
Oct 1, 2025
·
Stayed 9 nights
This hotel is clean and the room was small but well organized. There is a closet with shelves but no where to hang clothes. The biggest drawback was the location. The hotel is right next to the train station so you need to be a really sound sleeper in order to stay here because the sound of trains breaking is a very high pitched sound of metal scraping against metal.
This hotel is clean and the room was small but well organized. There is a closet with shelves but no where to hang clothes. The biggest drawback was the location. The hotel is right next to the train station so you need to be a really sound sleeper in order to stay here because the sound of trains breaking is a very high pitched sound of metal scraping against metal.
6
Eliane
Sep 9, 2024
·
Stayed 3 nights
Very small but central, close to station so loud from the trains. AC did not work so we needed windows open.
Very small but central, close to station so loud from the trains. AC did not work so we needed windows open.
2
Robert
Jun 10, 2025
·
Stayed 2 nights
Our room was situated above the train tracks. We heard trains all day and night. The room was so hot we couldn't close the window to block the sound.
Our room was situated above the train tracks. We heard trains all day and night. The room was so hot we couldn't close the window to block the sound.
4
Kylie
Jun 4, 2025
·
Stayed 2 nights
We were in the corner of the apartment and it was so hot (no AC). It was so loud even with the windows closed from the trains. We wanted to keep the window open though because it was so hot in the room.
We were in the corner of the apartment and it was so hot (no AC). It was so loud even with the windows closed from the trains. We wanted to keep the window open though because it was so hot in the room.
6
Anita
Sep 25, 2025
·
Stayed 2 nights
Very clean room but extremely small. Looked like they tried to use every inch of space available. We booked this last minute and had good response from the team for a convenient check in. Train noises stop at night so we slept fine. This might be a problem for light sleepers as the trains are loud at 5am.
Very clean room but extremely small. Looked like they tried to use every inch of space available. We booked this last minute and had good response from the team for a convenient check in. Train noises stop at night so we slept fine. This might be a problem for light sleepers as the trains are loud at 5am.
6
Ania
Sep 25, 2025
·
Stayed 2 nights
The apartment is quite small but clean and they managed to use every spot. Thankfully the windows are thick! The noise from the trains below is constant and a lot. With the windows closed only hear a few really loud ones. There needs to be some hooks in the shower as there is nowhere to hang a towel. The location is aprox 10 min walk to train station and convenient to town centre
The apartment is quite small but clean and they managed to use every spot. Thankfully the windows are thick! The noise from the trains below is constant and a lot. With the windows closed only hear a few really loud ones. There needs to be some hooks in the shower as there is nowhere to hang a towel. The location is aprox 10 min walk to train station and convenient to town centre
6
Ursula
Aug 11, 2024
·
Stayed 2 nights
The AC was not working. We found a fan that we used but we had to open the window. Since we are just next to the train station, the noice was constent.
The AC was not working. We found a fan that we used but we had to open the window. Since we are just next to the train station, the noice was constent.
6
Linda
May 15, 2025
·
Stayed 2 nights
Unser Zimmer war sehr klein, aber vollkommen in Ordnung für zwei Nächte. Alles war sehr sauber. Auch der Check-In bzw die Daten per Email schicken, um rechtzeitig den Code für die Tür zu bekommen, hat problemlos funktioniert. Die Umgebung und Lage waren gar nicht so schlecht, aber durch den Bahnhof ist es sehr laut. Die Zimmer sind praktisch direkt über den Bahngleisen, die Züge rattern im 2-3 Minutentakt vorbei. Obwohl wir im März da und die Nächte kalt waren, war es sehr heiß in den Zimmern, so dass wir Nachts die Fenster öffnen mussten. Das wäre halb so schlimm, wenn die Klimaanlage funktionieren würde, damit man wegen dem Lärmcl die Fenster geschlossen halten kann. Aber es schien mir eher wie ein Gebläse als eine richtige A/C. Ergo: kaum Schlaf gefunden.
Unser Zimmer war sehr klein, aber vollkommen in Ordnung für zwei Nächte. Alles war sehr sauber. Auch der Check-In bzw die Daten per Email schicken, um rechtzeitig den Code für die Tür zu bekommen, hat problemlos funktioniert. Die Umgebung und Lage waren gar nicht so schlecht, aber durch den Bahnhof ist es sehr laut. Die Zimmer sind praktisch direkt über den Bahngleisen, die Züge rattern im 2-3 Minutentakt vorbei. Obwohl wir im März da und die Nächte kalt waren, war es sehr heiß in den Zimmern, so dass wir Nachts die Fenster öffnen mussten. Das wäre halb so schlimm, wenn die Klimaanlage funktionieren würde, damit man wegen dem Lärmcl die Fenster geschlossen halten kann. Aber es schien mir eher wie ein Gebläse als eine richtige A/C. Ergo: kaum Schlaf gefunden.
8
Kelly
Oct 15, 2025
·
Stayed 3 nights
Compact but well equipped micro studio
Compact but well equipped micro studio
6
Vincent
Sep 23, 2025
·
Stayed 3 nights
Very basic no thrill room
Very basic no thrill room
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AI-generated summary based on recent guest reviews
Service
Inconsistent: the code-based self check-in often causes delays or access problems, and responses can be slow or unhelpful. Others report quick replies and accommodating help when things work.
Related guest reviews
2
Iyad
Jul 29, 2025
·
Stayed 2 nights
Toilet no room to use. Everything falling apart - door handle and drapes coming off. Bed doesn’t fit 2 people. They also had a towel for 1 person and I asked housekeeping and she said that I have to request it online which means they would deliver the following day. How are they advertising 2 people but have towels for only 1 person? No hand soap. Had to use dish soap to wash my hands. Absolutely horrible. The check in code didn’t work when we got there and waited 1 hour outside the door to get the new code emailed to me. They said it was a glitch in their system. Overall hotels.com should not offer this terrible hotel /apartment. Also the trains pass every 30 seconds and can’t sleep with the noise. It is literally on the train track.
Toilet no room to use. Everything falling apart - door handle and drapes coming off. Bed doesn’t fit 2 people. They also had a towel for 1 person and I asked housekeeping and she said that I have to request it online which means they would deliver the following day. How are they advertising 2 people but have towels for only 1 person? No hand soap. Had to use dish soap to wash my hands. Absolutely horrible. The check in code didn’t work when we got there and waited 1 hour outside the door to get the new code emailed to me. They said it was a glitch in their system. Overall hotels.com should not offer this terrible hotel /apartment. Also the trains pass every 30 seconds and can’t sleep with the noise. It is literally on the train track.
8
Sean
Sep 29, 2025
·
Stayed 4 nights
I never did check out the laundry set up but it was located really close to everything and anything. Especially the station which was relieving. The room was clean, a bit tight for two adults but we managed. I did fix the tv in there, it somehow never got plugged in but it was an easy fix. And y’all are quick to respond to questions which was relieving when I got waylaid on the way there.
I never did check out the laundry set up but it was located really close to everything and anything. Especially the station which was relieving. The room was clean, a bit tight for two adults but we managed. I did fix the tv in there, it somehow never got plugged in but it was an easy fix. And y’all are quick to respond to questions which was relieving when I got waylaid on the way there.
6
Chloé
Aug 11, 2025
·
Stayed 3 nights
Des L’arrivée cela s’est mal déroulé car le site ne m’a pas envoyé le mail avec les codes et informations d’entrée ce qui m’a mis en difficulté tard le soir n’ayant pas d’accès internet ni reçu le mail de la journée. J’ai du trouver un hôte qui m’a partagé le code wifi afin d’avoir des données et appeler le service, la personne de l’entrée ne parlant ni français ni anglais n’a pas pu m’aider. La chambre était niquel rien à redire, malheureusement la dernière nuit il y a eu dans notre chambre une coupure de courant, plus d’électricité plus de ventilateur ni Clim ni téléphone pour charger ni frigo, toute la nourriture pour notre bébé a été jeté ainsi que la nôtre. J’ai appelé le service à nouveau qui devait m’envoyer quelqu’un afin de remettre l’électricité mais personne n’est venu. Nous souhaiterions un dédommagement ou un geste… car nous avons perdu du temps et de l’argent malheureusement.
Des L’arrivée cela s’est mal déroulé car le site ne m’a pas envoyé le mail avec les codes et informations d’entrée ce qui m’a mis en difficulté tard le soir n’ayant pas d’accès internet ni reçu le mail de la journée. J’ai du trouver un hôte qui m’a partagé le code wifi afin d’avoir des données et appeler le service, la personne de l’entrée ne parlant ni français ni anglais n’a pas pu m’aider. La chambre était niquel rien à redire, malheureusement la dernière nuit il y a eu dans notre chambre une coupure de courant, plus d’électricité plus de ventilateur ni Clim ni téléphone pour charger ni frigo, toute la nourriture pour notre bébé a été jeté ainsi que la nôtre. J’ai appelé le service à nouveau qui devait m’envoyer quelqu’un afin de remettre l’électricité mais personne n’est venu. Nous souhaiterions un dédommagement ou un geste… car nous avons perdu du temps et de l’argent malheureusement.
2
Amber
Jul 15, 2024
·
Stayed 2 nights
Our stay at VisionApartments was horrible. Our room was right above a busy train line and due to it being so hot outside, we needed to keep the window open for airflow. It was impossible to sleep between the loud noise and heat. Check in was not clear and we had to have Expedia contact them to get an email address to get the access code. There was water provided in our fridge, however the water wasn’t sealed so had been used and refilled. Expedia tried to contact the property to cancel our second night due to how awful the conditions were to sleep and they refused. Do not stay here.
Our stay at VisionApartments was horrible. Our room was right above a busy train line and due to it being so hot outside, we needed to keep the window open for airflow. It was impossible to sleep between the loud noise and heat. Check in was not clear and we had to have Expedia contact them to get an email address to get the access code. There was water provided in our fridge, however the water wasn’t sealed so had been used and refilled. Expedia tried to contact the property to cancel our second night due to how awful the conditions were to sleep and they refused. Do not stay here.
4
Silvia
Sep 16, 2024
·
Stayed 3 nights
No hay recepción, tal como indica y el check in es a las 16:00 horas. Siempre hay gente esperando en la entrada a que les manden el código de acceso a las habitaciones. Yo les pedí unos días antes de mi estancia que me dejaran hacer el check in antes porque tenía una reunión de trabajo a las 15:00 horas y para ello solicitaron que les enviara imágenes de Identity card o pasaporte para adelantar la hora de check in. Así lo hice y eran las 14:00 horas y no había recibido el código aunque hablando por teléfono con ellos me dijeron que iban a hacer lo posible. Hay ruido de los trenes que pasan constantemente. Durante las tres noches, no limpiaron habitación ni cambiaron toallas.
No hay recepción, tal como indica y el check in es a las 16:00 horas. Siempre hay gente esperando en la entrada a que les manden el código de acceso a las habitaciones. Yo les pedí unos días antes de mi estancia que me dejaran hacer el check in antes porque tenía una reunión de trabajo a las 15:00 horas y para ello solicitaron que les enviara imágenes de Identity card o pasaporte para adelantar la hora de check in. Así lo hice y eran las 14:00 horas y no había recibido el código aunque hablando por teléfono con ellos me dijeron que iban a hacer lo posible. Hay ruido de los trenes que pasan constantemente. Durante las tres noches, no limpiaron habitación ni cambiaron toallas.
4
Nicholas
Sep 16, 2023
·
Do not stay here in the hotter months- room was basically a sauna. When I reached out about the giant air unit in the room not working they responded by saying they gave us a fan. If you try and open the windows to let some air you will let bugs in that area attached to the streetlight right outside the window. Check in process also took over a half hour just to get a code for the room and you will get rudely kicked out of your room at exactly 10am the day of check out- I do not recommend this property to anyone
Do not stay here in the hotter months- room was basically a sauna. When I reached out about the giant air unit in the room not working they responded by saying they gave us a fan. If you try and open the windows to let some air you will let bugs in that area attached to the streetlight right outside the window. Check in process also took over a half hour just to get a code for the room and you will get rudely kicked out of your room at exactly 10am the day of check out- I do not recommend this property to anyone
2
Manoj Kumar
Nov 3, 2024
·
Stayed 2 nights
First of all - the hotel team denied check in stating that they couldn't find the reservation at all. And more surprisingly, Expedia team comes back stating they will not be in a position to grant refund in this instance. i dont understand how on earth one can find this just and fair. I am completely upset with the way how this case is dealt with - both by Expedia & Vision apartments
First of all - the hotel team denied check in stating that they couldn't find the reservation at all. And more surprisingly, Expedia team comes back stating they will not be in a position to grant refund in this instance. i dont understand how on earth one can find this just and fair. I am completely upset with the way how this case is dealt with - both by Expedia & Vision apartments
6
THAVONE
Jul 18, 2024
·
Stayed 2 nights
Tried to contact customer service and no response ac died.
Tried to contact customer service and no response ac died.
10
Aidan Zayn
Oct 20, 2023
·
Stayed 2 nights
first staying in an online check in concept but it went smoothly and management was quick to respond and very accomodating, great Ethiopian restaurant down below.
first staying in an online check in concept but it went smoothly and management was quick to respond and very accomodating, great Ethiopian restaurant down below.
4
Samuel
Jun 18, 2024
·
Stayed 2 nights
Check in process was a major hassle. They did not make clear that the passport information needed to be sent way ahead of time in order to get the access code appropriately. Room is extremely small, even though I was quite used to the small rooms in Japan, this was a whole other level. Very hot in the summer. Would not stay again, not enjoyable. Not even close to the 7.0 rating that it has on Expedia. Stay away if you want a great time at Luzerne
Check in process was a major hassle. They did not make clear that the passport information needed to be sent way ahead of time in order to get the access code appropriately. Room is extremely small, even though I was quite used to the small rooms in Japan, this was a whole other level. Very hot in the summer. Would not stay again, not enjoyable. Not even close to the 7.0 rating that it has on Expedia. Stay away if you want a great time at Luzerne
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AI-generated summary based on recent guest reviews
Location
Very close to the train station and walkable to central sights and restaurants. The immediate setting by the tracks and some construction brings frequent noise that bothers light sleepers.
Related guest reviews
6
Julie
Oct 1, 2025
·
Stayed 9 nights
This hotel is clean and the room was small but well organized. There is a closet with shelves but no where to hang clothes. The biggest drawback was the location. The hotel is right next to the train station so you need to be a really sound sleeper in order to stay here because the sound of trains breaking is a very high pitched sound of metal scraping against metal.
This hotel is clean and the room was small but well organized. There is a closet with shelves but no where to hang clothes. The biggest drawback was the location. The hotel is right next to the train station so you need to be a really sound sleeper in order to stay here because the sound of trains breaking is a very high pitched sound of metal scraping against metal.
8
Adriane
May 15, 2022
·
Stayed 2 nights
Muito boa!!! O quarto era grande, as camas confortáveis e o café da manhã estava bom. O atendimento da recepção também, com destaque para uma jovem portuguesa poliglota e muito competente. A localização também não deixa a desejar, há cerca de dez minutos a pé do centro histórico.
Muito boa!!! O quarto era grande, as camas confortáveis e o café da manhã estava bom. O atendimento da recepção também, com destaque para uma jovem portuguesa poliglota e muito competente. A localização também não deixa a desejar, há cerca de dez minutos a pé do centro histórico.
8
Sean
Sep 29, 2025
·
Stayed 4 nights
I never did check out the laundry set up but it was located really close to everything and anything. Especially the station which was relieving. The room was clean, a bit tight for two adults but we managed. I did fix the tv in there, it somehow never got plugged in but it was an easy fix. And y’all are quick to respond to questions which was relieving when I got waylaid on the way there.
I never did check out the laundry set up but it was located really close to everything and anything. Especially the station which was relieving. The room was clean, a bit tight for two adults but we managed. I did fix the tv in there, it somehow never got plugged in but it was an easy fix. And y’all are quick to respond to questions which was relieving when I got waylaid on the way there.
8
Keli
Jun 24, 2024
·
Very easy check-in. Location was perfect. Able to park a block away. Very noisy with construction beside property early in the morning. Lots of train noisy but that wasnt too bad and calming sound. We did not see a spa which was adverised.
Very easy check-in. Location was perfect. Able to park a block away. Very noisy with construction beside property early in the morning. Lots of train noisy but that wasnt too bad and calming sound. We did not see a spa which was adverised.
4
William
Sep 30, 2025
·
Stayed 6 nights
The location was fine. Not too far from train station and I could walk to many restaurants.
The location was fine. Not too far from train station and I could walk to many restaurants.
6
Anita
Sep 25, 2025
·
Stayed 2 nights
Very clean room but extremely small. Looked like they tried to use every inch of space available. We booked this last minute and had good response from the team for a convenient check in. Train noises stop at night so we slept fine. This might be a problem for light sleepers as the trains are loud at 5am.
Very clean room but extremely small. Looked like they tried to use every inch of space available. We booked this last minute and had good response from the team for a convenient check in. Train noises stop at night so we slept fine. This might be a problem for light sleepers as the trains are loud at 5am.
6
Ania
Sep 25, 2025
·
Stayed 2 nights
The apartment is quite small but clean and they managed to use every spot. Thankfully the windows are thick! The noise from the trains below is constant and a lot. With the windows closed only hear a few really loud ones. There needs to be some hooks in the shower as there is nowhere to hang a towel. The location is aprox 10 min walk to train station and convenient to town centre
The apartment is quite small but clean and they managed to use every spot. Thankfully the windows are thick! The noise from the trains below is constant and a lot. With the windows closed only hear a few really loud ones. There needs to be some hooks in the shower as there is nowhere to hang a towel. The location is aprox 10 min walk to train station and convenient to town centre
6
Linda
May 15, 2025
·
Stayed 2 nights
Unser Zimmer war sehr klein, aber vollkommen in Ordnung für zwei Nächte. Alles war sehr sauber. Auch der Check-In bzw die Daten per Email schicken, um rechtzeitig den Code für die Tür zu bekommen, hat problemlos funktioniert. Die Umgebung und Lage waren gar nicht so schlecht, aber durch den Bahnhof ist es sehr laut. Die Zimmer sind praktisch direkt über den Bahngleisen, die Züge rattern im 2-3 Minutentakt vorbei. Obwohl wir im März da und die Nächte kalt waren, war es sehr heiß in den Zimmern, so dass wir Nachts die Fenster öffnen mussten. Das wäre halb so schlimm, wenn die Klimaanlage funktionieren würde, damit man wegen dem Lärmcl die Fenster geschlossen halten kann. Aber es schien mir eher wie ein Gebläse als eine richtige A/C. Ergo: kaum Schlaf gefunden.
Unser Zimmer war sehr klein, aber vollkommen in Ordnung für zwei Nächte. Alles war sehr sauber. Auch der Check-In bzw die Daten per Email schicken, um rechtzeitig den Code für die Tür zu bekommen, hat problemlos funktioniert. Die Umgebung und Lage waren gar nicht so schlecht, aber durch den Bahnhof ist es sehr laut. Die Zimmer sind praktisch direkt über den Bahngleisen, die Züge rattern im 2-3 Minutentakt vorbei. Obwohl wir im März da und die Nächte kalt waren, war es sehr heiß in den Zimmern, so dass wir Nachts die Fenster öffnen mussten. Das wäre halb so schlimm, wenn die Klimaanlage funktionieren würde, damit man wegen dem Lärmcl die Fenster geschlossen halten kann. Aber es schien mir eher wie ein Gebläse als eine richtige A/C. Ergo: kaum Schlaf gefunden.
10
CRISTIANO
May 5, 2025
·
Stayed 2 nights
Struttura ben tenuta...spazi ridotti ma con tutto il necessario...un nido...parcheggio nelle vicinanze a pagamento custodito...fuori dal centro citta...cucina con tutto l'occoŕente...
Struttura ben tenuta...spazi ridotti ma con tutto il necessario...un nido...parcheggio nelle vicinanze a pagamento custodito...fuori dal centro citta...cucina con tutto l'occoŕente...
10
Juan
May 31, 2024
·
Stayed 1 night
Muy bien ubicado, muy cerca de la estación de tren, aunque por esta misma razón el ruido del tren puede ser molesto si te hospedas en el primer piso, pero se mitiga bastante si te hospedas en pisos más arriba La habitación es espaciosa y bien equipada, muy limpia No hay recepción y estuvimos preocupados porque no lográbamos comunicación con el hotel, pienso que las instrucciones de acceso pueden llegar con más anticipación
Muy bien ubicado, muy cerca de la estación de tren, aunque por esta misma razón el ruido del tren puede ser molesto si te hospedas en el primer piso, pero se mitiga bastante si te hospedas en pisos más arriba La habitación es espaciosa y bien equipada, muy limpia No hay recepción y estuvimos preocupados porque no lográbamos comunicación con el hotel, pienso que las instrucciones de acceso pueden llegar con más anticipación
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AI-generated summary based on recent guest reviews
Dining
Not enough information in reviews.
Related guest reviews
10
Yu Shun
May 15, 2024
·
Stayed 2 nights
廚具及用品十分齊全，自助式服務回應迅速，空間足夠
廚具及用品十分齊全，自助式服務回應迅速，空間足夠
8
Adriane
May 15, 2022
·
Stayed 2 nights
Muito boa!!! O quarto era grande, as camas confortáveis e o café da manhã estava bom. O atendimento da recepção também, com destaque para uma jovem portuguesa poliglota e muito competente. A localização também não deixa a desejar, há cerca de dez minutos a pé do centro histórico.
Muito boa!!! O quarto era grande, as camas confortáveis e o café da manhã estava bom. O atendimento da recepção também, com destaque para uma jovem portuguesa poliglota e muito competente. A localização também não deixa a desejar, há cerca de dez minutos a pé do centro histórico.
10
Adele
Jul 10, 2025
·
Stayed 5 nights
Everything I needed. Really convenient and useful kitchenette and laundry. It was very hot so a cooling unit would be useful rather than just a fan.
Everything I needed. Really convenient and useful kitchenette and laundry. It was very hot so a cooling unit would be useful rather than just a fan.
10
Aidan Zayn
Oct 20, 2023
·
Stayed 2 nights
first staying in an online check in concept but it went smoothly and management was quick to respond and very accomodating, great Ethiopian restaurant down below.
first staying in an online check in concept but it went smoothly and management was quick to respond and very accomodating, great Ethiopian restaurant down below.
4
Ruben Emilio
Sep 6, 2024
·
Stayed 4 nights
Noise from the train is just horrible. There is nothing to clean the dishes.
Noise from the train is just horrible. There is nothing to clean the dishes.
10
Cecilia
Jun 29, 2024
·
Stayed 1 night
Väldigt fräscht och fint rum med bra utrustat pentry för att fixa egen mat. Saknades krokar eller garderob att hänga kläder på/i. Läget bra, nära tågstationen och centrala staden. Ljud från tågen något störande och utsikten över spåren inget vidare.
Väldigt fräscht och fint rum med bra utrustat pentry för att fixa egen mat. Saknades krokar eller garderob att hänga kläder på/i. Läget bra, nära tågstationen och centrala staden. Ljud från tågen något störande och utsikten över spåren inget vidare.
10
CRISTIANO
May 5, 2025
·
Stayed 2 nights
Struttura ben tenuta...spazi ridotti ma con tutto il necessario...un nido...parcheggio nelle vicinanze a pagamento custodito...fuori dal centro citta...cucina con tutto l'occoŕente...
Struttura ben tenuta...spazi ridotti ma con tutto il necessario...un nido...parcheggio nelle vicinanze a pagamento custodito...fuori dal centro citta...cucina con tutto l'occoŕente...
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AI-generated summary based on recent guest reviews
2
E M
Sep 19, 2024
·
Stayed 5 nights
A bunker managed from Poland. the phone number you gave is Polish. Weird when renting a place in Switzerland. 3 trainlines running under the room window. NOT mentioned before. Bathroom is so small that I had to use public toilets. Paid the top price for 12 sqm closet. Fit for dwarfs, but not for human beings. My feeling is that this organization is squeezing as much money out of every sqm.
A bunker managed from Poland. the phone number you gave is Polish. Weird when renting a place in Switzerland. 3 trainlines running under the room window. NOT mentioned before. Bathroom is so small that I had to use public toilets. Paid the top price for 12 sqm closet. Fit for dwarfs, but not for human beings. My feeling is that this organization is squeezing as much money out of every sqm.
2
Lindsay
Aug 7, 2024
·
Stayed 2 nights
First and foremost, the room we were placed in had a door that didn’t lock. When we tried to leave, we tried everything to get the door to close behind us, but the door could actually be pushed open without even turning the knob. With no way to leave, we had to call and inform the staff, who told us to just wait in the room for someone to come fix it. Of course, we don’t want to waste our day sitting in their broken apartment waiting on a repair worker, so we asked to have our room changed instead, and they said they’d email us, which took almost 45 minutes while we sat in the room without any AC. We tried to crack a window, which then wouldn’t close afterwards despite our best efforts. Other notes on the general shoddiness include: All the electric sockets are on the wall crooked and in completely random position, the walls are scuffed, the bed sheets were stained and so were the towels. The shower curtain fell down in the room we were moved to. There wasn’t any kind of soap in the shower at all, so don’t expect amenities. There’s a coffee maker but no coffee or tea. And we couldn’t get a refund despite the horrible conditions! It’s also in a grungier part of Lucerne, surrounded by construction and worn down buildings, when most of Lucerne is genuinely gorgeous. I would rank it as marginally better than sleeping outside, but I wouldn’t recommend it!
First and foremost, the room we were placed in had a door that didn’t lock. When we tried to leave, we tried everything to get the door to close behind us, but the door could actually be pushed open without even turning the knob. With no way to leave, we had to call and inform the staff, who told us to just wait in the room for someone to come fix it. Of course, we don’t want to waste our day sitting in their broken apartment waiting on a repair worker, so we asked to have our room changed instead, and they said they’d email us, which took almost 45 minutes while we sat in the room without any AC. We tried to crack a window, which then wouldn’t close afterwards despite our best efforts. Other notes on the general shoddiness include: All the electric sockets are on the wall crooked and in completely random position, the walls are scuffed, the bed sheets were stained and so were the towels. The shower curtain fell down in the room we were moved to. There wasn’t any kind of soap in the shower at all, so don’t expect amenities. There’s a coffee maker but no coffee or tea. And we couldn’t get a refund despite the horrible conditions! It’s also in a grungier part of Lucerne, surrounded by construction and worn down buildings, when most of Lucerne is genuinely gorgeous. I would rank it as marginally better than sleeping outside, but I wouldn’t recommend it!
FAQs about VISIONAPARTMENTS Lucerne - self check-in
What are the check-in and check-out times?
Check-in is from 15:00, and check-out is by 10:00. Early or late check-in/check-out may be available upon request, and guests should contact the property in advance to make arrangements.
Where is the property located in relation to key landmarks?
The property is centrally located in Lucerne, within a 5-minute drive of Chapel Bridge and the Swiss Transportation Museum. It is approximately 0.5 miles from Museum Sammlung Rosengart and The Swiss Path, making it convenient for exploring local attractions.
Have a question?
Instant AI responses are based on hotel information
Check-in time starts at15:00Check-in time ends at23:59Check-out time ends at10:00
Age Requirements
Minimum age to check in is 18 years old
Pets
Service animals are allowed;Service animals are exempt from fees/restrictions;Pets allowed;Pet fee: CHF 10.50 per pet, per day; Service animals are exempt from fees;
Front Desk Services
Contactless check-in and contactless check-out are available; There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code. Guests can access their accommodation through a private entrance. Information provided by the property may be translated using automated translation tools.
Identification
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room; No cribs (infant beds) availableNo rollaway/extra beds available
Dining
Breakfast not provided
Mandatory Fees And Taxes
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: CHF 2.50 per person, per night
- Resort fee: CHF 1 per person, per night
Popular amenities
Free Wi-Fi
Non-Smoking Rooms
Express Check-In/Check-Out
Self Laundry
Services
Express Check-In/Check-Out
Self Laundry
General
Non-Smoking Rooms
Internet
Free Wi-Fi