Is parking available at the property?

Parking is available on-site, with valet parking offered at a fee of CAD 55 per day, which includes in/out privileges. Limited parking is also available.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available for a fee, approximately CAD 20 to 40 per person. Breakfast is served on weekdays and weekends from 7:30 AM to 11:00 AM.

Does the property allow pets?

Pets are not allowed at the property. However, service animals are exempt from this policy.

What are the standard check-in and check-out times?

Check-in is from 4:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details regarding accessible rooms and bathrooms can be confirmed by contacting the property directly.

Where is the property located in relation to key landmarks?

The property is centrally located in Montreal, just steps from Jacques Cartier Square and within a 5-minute walk of Bonsecours Market. Notable attractions such as Notre Dame Basilica and the Saint Lawrence River are within 0.4 miles.

What are the hotel's policies for guests staying with children?

Children 11 years old or younger can stay for free when occupying the parent or guardian's room, using existing bedding.

William Gray - Hotel in Montreal

Average nightly price at William Gray by Gray Collection by month, last 12 months (USD)
Month	Average price
January	$203
February	$209
March	$200
April	$286
May	$394
June	$395
July	$449
August	$445
September	$494
October	$310
November	$253
December	$231

What guests think

Travellers describe William Gray by Gray Collection as a stylish boutique stay in the heart of Old Montreal, widely praising its walkable location, welcoming staff, modern rooms with excellent showers, and lively on-site venues like the rooftop terrace.

Guests often appreciate the spa, concierge support, and overall cleanliness. Downsides include occasional street or venue noise, sporadic maintenance and check-in hiccups, inconsistent restaurant service, and extra charges for some facilities and parking. Overall, expect an upscale base with vibrant social spaces and generally attentive service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include a well-liked spa, a popular rooftop terrace with city views, and convenient valet. Some note a small pool with an extra fee, a gym that could use attention, and common areas that can attract non-guests.

Related guest reviews

8

Hanif

Oct 21, 2024

·

Stayed 4 nights

Lovely building and terrace bar. Lovely staff. Too many people from the coffee shop come to sit in the hotel lobby or seating area which I felt should be for residents only.

10

simba

Mar 5, 2025

·

Stayed 3 nights

Wonderful stay. Valet parking was great. Location is convenient to old port. Staff is first rate

10

Sean

Jun 2, 2025

·

Stayed 3 nights

Great to hang around the library area and the 2nd floor out side area.

10

Donna

Oct 13, 2025

·

Stayed 2 nights

Beautiful hotel in the heart of Old Montreal — wish that I could have stayed longer! The staff was extremely courteous and helpful. Had dinner at Perche, the rooftop patio and enjoyed great views, food and friendly bar staff. Will definitely come again 😊

10

Ingo

Jul 20, 2025

·

Stayed 3 nights

Well managed hotel, pleasant staff, modern. Nice amenities with SPA and a small pool. Gym could benefit from some attention.

10

Liisa

May 20, 2025

·

Stayed 3 nights

I felt well looked after. Hotel is well decorated and the services are great. I used the gym and the spa, eat at the Terrace and Maggie Oakes. A great stay.

4

Miguel

Jul 3, 2025

·

Stayed 1 night

Terrible that an hôtel this class charge you 30$ extras per person just to go in the pool for 10 mins. In fact when you already spent 200$ in a massage and 100$ in wine. Plus we needen tylenol and they sold them to us. Like a best western. Never coming back here.

10

Klayton

Mar 18, 2024

·

Stayed 4 nights

Excellent service. Clean place. Spacious and well equipped gym. Connected to a great coffee place.

8

Charlotte

May 30, 2024

·

Stayed 3 nights

William Gray was lovely and we stayed here at the beginning and end of our trip to Montreal and would highly recommend. I had a 1hour full body massage in the spa which was great and super relaxing in a professional environment. The room was spacious, housekeeping great and the adjoining bar lovely. All staff were very nice, although we did have $150 of parking charges added to our bill the second stay (and never got asked if we had a car!) but it was quickly rectified. The only negative was $55 per person was far too much for use of the pool (tax not included) although we did cave during the 30 degree heatwave. There was an alleyway next to the pool with people (staff?) smoking which detracted from it slightly. The pool was also empty during our 6 night stay and $55 per room might have enticed more people… we visited Strøm spa and their entire thermal circuit was the same price!

10

Kevin

Aug 18, 2025

·

Stayed 2 nights

Excellent location. Great staff. Rooftop restaurant incredible.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is widely praised across rooms and common areas. A few guests reported lapses such as dusty surfaces, a dirty fitness center or cups, odor in a hallway, or delayed/spotty housekeeping.

Related guest reviews

10

Susanne

Aug 22, 2025

·

Stayed 2 nights

Great stay! The hotel was very clean with stylish décor, and both the rooms and common areas were perfect for relaxing and enjoying some downtime. The staff were super helpful and welcoming (especially Eddy at the Front Desk) Special shoutout to the concierge (Francesca) who gave us great restaurant recommendations and walking tips. Would highly recommend the Terrace for the best patio views of the city! Only thing to note: the in-room fridges are really wine coolers, so they don’t get very cold. Not ideal for personal use, and even the wine/champagne inside wasn’t chilled much. Aside from that, everything was excellent — would definitely stay again!

10

Gordon

Jan 3, 2025

·

Stayed 4 nights

Service from all staff was excellent. Venue super quiet, rooms were immaculate. Neat feature is the door bell with electronic way of telling cleaning staff to clean or not clean (very ingenious).

10

Karla Francesca Quinto

Aug 27, 2025

·

Stayed 2 nights

Beautiful hotel, amazing hotel room and bathroom. Extremely clean and in a wonderful location in Old Montreal! We will definitely stay here again!

4

Vanessa

Sep 27, 2025

·

Stayed 1 night

This property is way overpriced for what it is. First of all, staff were very unfriendly. I had questions about the stay and about the parking situation which is incredibly inconvenient, and they were evidently bothered/annoyed. Then, the room. We got the king with view. View was good, room was very industrial looking, plane, lacked any character and just looked unfinished. Desk and floor were also dusty. The restaurant (Terrace) - we went for drinks and some quick food before heading out for the night. My boyfriend ordered a burger and the burger came incredibly burnt - dry and the colour of charcoal. We politely advised the waiter that this was the case and he said “This is the way we cook burgers in Canada”. 1) We are from Ontario,Canada and this response was very inappropriate. 2) Who eats burnt burgers? Then when we did advise we are from Canada, he suggested that maybe “fast food” restaurant’s cook burgers differently. What!?!? As if we haven’t been to nice restaurants to get burgers.., and let me tell you, many other restaurants INCLUDING fast food restaurants are better than this place - both in terms of food quality and customer service. He did offer for the burger to be remade but we had a concert to catch and didn’t have the time to wait. He then proceeded to charge us for the burger even though my boyfriend took not even a full bite. Overall - this isn’t a good stay. Overrated. We didn’t stay more than one night as we decided to stay elsewhere.

8

Kathryn Nicole

Jan 14, 2024

·

Stayed 2 nights

Our room was very nice however there could be more attention to the details. The toilet moved when sat on and there was some dental floss in the shower from a previous guest.

10

Dave & Jane

Aug 26, 2024

·

Stayed 5 nights

Hotel William Gray was beautiful, very clean, and all of the staff very professional and courteous. Loved the decor in the room, reminded me of a city loft. Bathroom was beautiful especially the various shower heads.

10

Nicole

Sep 29, 2025

·

Stayed 2 nights

Excellent, clean, cute and worked perfectly

8

LESLIE-ANN

Aug 27, 2023

·

Stayed 3 nights

This was my second stay at this hotel in less than one year. I love the location and the room. The shower is amazing. The restaurants are pretty good too. I really would have liked to rate it 5 stars; however, for a hotel of this caliber and cost, the customer service is lacking. It is inconsistent. Also, I shouldn't have to ask for the tiny bottle of lotion to be replenished, and I expect that the coffee cups in the room would be clean ones. When we decided to make coffee in the room, we realized that one of the cups was dirty. That was a really big turn off for me. I began to wonder what other corners were cut in the room (e.g., hopefully, the towels and sheets were changed between the previous guests and us. Overall, I really like this hotel. I just think there are are few things that need to be sorted out.

10

Tina

Jun 27, 2025

·

Stayed 4 nights

Amazing service and Hôtel is spotless

6

Karen

Jul 22, 2025

·

Stayed 4 nights

Property needs some tlc - fitness center very dirty, hallways have a sewage smell, bedroom excellent bed. Location is fantastic. Staff for valet extremely friendly rest of the staff not very engaging.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and comfortable with standout multi-jet showers and many compliments for beds and views. Some guests mention small layouts, limited balcony views, street or venue noise, and occasional HVAC noise or performance issues.

Related guest reviews

10

Carmine

Sep 23, 2024

·

Stayed 2 nights

Enjoyed the whole experience. The restaurants were excellent and the wait staff were professional and friendly. Enjoyed the room and balcony view.

6

Michele

Dec 24, 2025

·

Stayed 1 night

Room was clean and nice. The issue was the furnace/heater was in the room and it turned on intermittently and made such loud noise. Staff are less than friendly, only the bare minimum. For the price I was underwhelmed.

10

Olga

Dec 22, 2023

·

Stayed 2 nights

We had a great stay at the William Gray. Our room was modern and comfortable. We booked a deluxe room with balcony and it was a spacious with a desk and sofa. The shower was remodeled with a multifunction body spay. The restaurant Maggie Oakes was fantastic - excellent service and great value. We also loved the library bar with pool table. A few things to note: there is a cost to use the pool and there was no outlet in the bathroom of our room. Overall, we had a great stay and will come back.

8

Valerie

Jul 8, 2025

·

Stayed 3 nights

Our second time. Pas mal, mais on entend tout depuis la chambre. Mal insonorisé.

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10

Susan

Sep 16, 2025

·

Stayed 2 nights

The staff was exceptional. The view from our room was beautiful and the bedding so comfortable. Loved our room. We were very happy with our stay and highly recommend it to others.

8

Mary

Aug 11, 2025

·

Stayed 2 nights

Air conditioning wasn't working properly in our room Restaurant service in Maggie Oaks was slow at breakfast, took 20 min to just get coffee

10

Richard

Jan 19, 2024

·

Stayed 2 nights

Very nice room. Updated beautiful, marble washroom with shower and separate bath. Nice, big balcony with a view of the St-Lawrence river the Ferris wheel. Rooms were very quiet and sound proof. Staff were professional and helpful. I will stay there from now on when I visit Montreal!

10

PAUL

Apr 10, 2025

·

Stayed 3 nights

Best shower around

8

Christian

Jun 23, 2024

·

Stayed 2 nights

We recently stayed at Hotel William Gray and overall had a good experience. The location is truly exceptional - you step right out into the heart of Old Montreal. The cobblestone streets, interesting shops, and great restaurants are all at your doorstep, making it an ideal spot for exploring this historic area. The hotel itself met our expectations in terms of cleanliness and comfort. The rooms were well-maintained and provided a nice place to relax after a day of sightseeing. We found the staff to be helpful and the amenities satisfactory. There was, however, one significant drawback to our stay. Our room was subject to loud music from a nearby club, which continued late into the night. This made it difficult to get a good night's sleep. What was particularly disappointing was that the hotel didn't inform us about this potential disturbance beforehand. We feel they should have been upfront about this issue to set clear expectations. Despite this noise problem, our stay at Hotel William Gray was generally positive. Its fantastic location and comfortable accommodations make it a solid choice . If you're planning to stay here, it might be worth asking about quieter room options to ensure you have the best possible experience.

10

Vero

Aug 4, 2025

·

Stayed 2 nights

The hotel was great. The room was very nice, although we were disappointed with the balcony having no view whatsoever. The room itself was clean and in great shape. The restaurants were great, staff also wonderful. All and all, we are looking forward to staying there again but we will choose our room more carefully.

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Service

Service is frequently described as warm, attentive, and accommodating across front desk, concierge, and valet, with occasional thoughtful upgrades. Some guests, however, experienced slow or curt interactions, check-in mix-ups, uneven VIP handling, or poor issue resolution.

Related guest reviews

10

Bonnie

Sep 13, 2025

·

Stayed 2 nights

Fantastic stay! Even with the power outage the statf did a great job keeping us informed and updated. East walk to all the items of interest and terrific food.

10

Derek

Aug 29, 2025

·

Stayed 1 night

There are not enough characters to describe how great our recent experience was. We had stayed previously, and it lived up to expectations a 2nd time. At the valet, they were slammed but took time to help each guest as quickly as possible. During check-in, we mentioned it was our 2nd time staying and came back to celebrate our anniversary. The front desk attendant paused for a second and said, "Well, in that case, I have just upgraded your room. This was not expected, nor necessary. This was followed by us cancelling our dinner reservations in exchange for an incredible 6-hour shift on the rooftop patio. Amazing Experience, we will be back.

6

Michael

Sep 29, 2024

·

Stayed 2 nights

Very nice hotel, great location with access to the best of Old Montreal. We had an issue at check-in: we arrived early and left our luggage with bellman. Hotel called when room was ready - except it wasn’t. We walked the neighborhood a bit to provide more time and when we came back, we were told we had not yet checked in (we had) and we now had a new room. Hotel was not sure where our luggage was. Luckily, it had been placed in our new room. A bit of unneeded drama, but once resolved a wonderful experience. Make reservations in advance for brunch/dinner/drinks on terrace atop the hotel. Great views and excellent food.

2

Chandni

Aug 24, 2025

·

Stayed 3 nights

William Gray is a Nightmare Hotel with Rude Staff & Unreliable Facilities…The AC doesn’t work, hot water went out for hours while we were trying to get ready for a wedding, and we had to check out an entire day and night early because the hotel was unusable. The hotel said we could get a refund through Expedia if we checked out early, but when we called, Expedia said the hotel had denied it. There were also bugs in the rooms. The manager was beyond rude, dismissive, nasty, and gaslit us for “wanting a cool room,” blaming us instead of admitting the hotel’s failures. The hotel is clearly a money-making scheme; you even have to pay extra to use the pool. Even the rooftop, while offering nice views, had subpar, overpriced food with horrible service. This is the opposite of luxury or customer service. Spend your money somewhere that actually values its customers.

6

Jesse

Aug 6, 2024

·

Stayed 4 nights

Check in person refused to look for an upgrade and was dismissive. Room was noisy, house keeping didn't do great job, I don't think lives up to the VIP status

10

Bradley

Mar 23, 2025

·

Stayed 1 night

Friendly and professional staff, beautiful and clean historical hotel. Wonderful restaurants with great service. Easy valet parking. This was nothing short of perfect. We look forward to coming back and would not hesitate one second to suggest to anyone. Thank you for the wonderful stay!

4

Rebecca

Oct 7, 2024

·

Stayed 3 nights

Overpriced and mediocre. Snarky front desk staff. There are much nicer hotels in this area; don’t waste your trip and money on this one.

10

Alan

Jun 1, 2025

·

Stayed 1 night

Excellent customer service, Valet, front desk and restaurant staff, everyone was pleasant and could not do enough to help.

10

Lauren

Dec 22, 2025

·

Stayed 4 nights

Everyone was super friendly, great concierge, amazing service all around!

10

Vivek

Oct 2, 2025

·

Stayed 1 night

The staff was outstanding! We totally enjoyed our celebration for our 25th anniversary at William Gray! Thank you!

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AI-generated summary based on recent guest reviews

Location

Central Old Montreal/Old Port location that’s highly walkable to restaurants, sights, and the waterfront. A few note street or venue noise and that driving/parking or Metro access can be less convenient.

Related guest reviews

10

simba

Mar 5, 2025

·

Stayed 3 nights

Wonderful stay. Valet parking was great. Location is convenient to old port. Staff is first rate

8

Jay

May 29, 2023

·

Stayed 3 nights

The hotel is a challenge to get to, but worth it.

10

Larry

May 18, 2024

·

Stayed 3 nights

Conveniently located in Old Montreal. Wish it was closer to a Metro station.

10

Trevor

Jun 8, 2025

·

Stayed 1 night

Great hotel, staff, service.

10

Tuan

Jul 10, 2024

·

Stayed 3 nights

Liked the location right in the heart of Old Montreal. Walkable to lots of restaurants, bars, and attractions.

10

Alyssa

Jul 28, 2025

·

Stayed 2 nights

Perfect location to walk all of Old Port and Notre Dame Basilica. Friendly staff!

10

Nelid

Aug 18, 2025

·

Stayed 3 nights

Great location

10

Kevin

Aug 18, 2025

·

Stayed 2 nights

Excellent location. Great staff. Rooftop restaurant incredible.

10

Todd

Jan 7, 2025

·

Stayed 3 nights

Comfortable and spacious lobby / library area. Located right in the middle of Old Montreal.

10

Laurel

Aug 5, 2023

·

Stayed 4 nights

We had a fantastic stay at Hotel William Gray. If you want to stay in the heart of Old Montreal and be literally steps from everything, this is the place. Walkable, lots of nearby dining options, beautiful hotel with rooftop dining and lunch options (we did both) and helpful friendly staff. Our room could have been quieter (street noise- pretty bad when the garbage truck came every morning and dumped lots of trash). Super comfy room with the best shower I have ever experienced. Def 10/10 stars overall. Trying to think of a reason to come back from Atlanta to stay again.

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AI-generated summary based on recent guest reviews

Dining

On-site dining (Maggie Oakes and the rooftop terrace) earns frequent praise for quality, cocktails and views, and breakfast is often highlighted. Some guests report slow or rude service, difficulty getting terrace reservations, or average/overpriced dishes.

Related guest reviews

10

Sara

Jan 15, 2025

·

Stayed 2 nights

LOVE LOVE LOVE This hotel! Pros: -Very comfortable bed -Beautiful property -Central location -Clean -Best shower I've ever had -Nice bar/restaurant area -Amazing service and staff -Easy valet

10

Donna

Oct 13, 2025

·

Stayed 2 nights

Beautiful hotel in the heart of Old Montreal — wish that I could have stayed longer! The staff was extremely courteous and helpful. Had dinner at Perche, the rooftop patio and enjoyed great views, food and friendly bar staff. Will definitely come again 😊

10

Carmine

Sep 23, 2024

·

Stayed 2 nights

Enjoyed the whole experience. The restaurants were excellent and the wait staff were professional and friendly. Enjoyed the room and balcony view.

6

Luc

Nov 9, 2025

·

Stayed 1 night

Service was incredibly slow. Food quality average.

4

Vanessa

Sep 27, 2025

·

Stayed 1 night

This property is way overpriced for what it is. First of all, staff were very unfriendly. I had questions about the stay and about the parking situation which is incredibly inconvenient, and they were evidently bothered/annoyed. Then, the room. We got the king with view. View was good, room was very industrial looking, plane, lacked any character and just looked unfinished. Desk and floor were also dusty. The restaurant (Terrace) - we went for drinks and some quick food before heading out for the night. My boyfriend ordered a burger and the burger came incredibly burnt - dry and the colour of charcoal. We politely advised the waiter that this was the case and he said “This is the way we cook burgers in Canada”. 1) We are from Ontario,Canada and this response was very inappropriate. 2) Who eats burnt burgers? Then when we did advise we are from Canada, he suggested that maybe “fast food” restaurant’s cook burgers differently. What!?!? As if we haven’t been to nice restaurants to get burgers.., and let me tell you, many other restaurants INCLUDING fast food restaurants are better than this place - both in terms of food quality and customer service. He did offer for the burger to be remade but we had a concert to catch and didn’t have the time to wait. He then proceeded to charge us for the burger even though my boyfriend took not even a full bite. Overall - this isn’t a good stay. Overrated. We didn’t stay more than one night as we decided to stay elsewhere.

8

Mary

Aug 11, 2025

·

Stayed 2 nights

Air conditioning wasn't working properly in our room Restaurant service in Maggie Oaks was slow at breakfast, took 20 min to just get coffee

8

Gideon

Dec 20, 2024

·

Stayed 1 night

Room felt a bit small and simple. Unfortunately we were next to the conference room so the base travelled through the wall. The dining options are great though (Highly recommend Maggie Oaks)

10

Robin

Nov 8, 2024

·

Stayed 2 nights

Property was great as well as staff at check in. Onsite restaurant service was terrible. Had to ask for service. No one offered to refill coffee.

10

Katharine

Dec 13, 2024

·

Stayed 3 nights

Leoni and Otilia's concierge service was excellent. The manager treated us like respected guests, too. The one bummer was that even as hotel guests, we couldn't get a table at the roof terrace - I think we should have been told when reserving the room that we should also reserve the dining area on the roof. The terrace was a selling feature for our stay, so we were disappointed.

10

Kevin

Aug 18, 2025

·

Stayed 2 nights

Excellent location. Great staff. Rooftop restaurant incredible.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2 $361	3	4 $490	5 $479	6 $354	7 $463
8 $266	9 $266	10 $334	11 $450	12 $617	13 $284	14 $284
15 $270	16 $667	17 $346	18 $319	19 $284	20 $326	21 $333
22 $266	23 $367	24 $367	25 $367	26 $284	27 $346	28 $463
29 $270	30 $295

Su	Mo	Tu	We	Th	Fr	Sa
		1 $326	2 $342	3 $1,136	4 $367	5 $665
6 $333	7 $279	8 $321	9 $328	10 $326	11 $328	12 $356
13 $270	14 $277	15 $279	16 $279	17 $277	18 $286	19 $284
20 $266	21 $293	22 $277	23 $279	24 $279	25 $286	26 $326
27 $391	28 $300	29 $300	30 $374	31 $692

William Gray by Gray Collection

Prices for William Gray by Gray Collection

Monthly average prices

About this property

Location

Room options

Suite (Maison William Gray)

Suite (Alcove)

Deluxe Suite

Deluxe Room, 1 King Bed

Room, 1 King Bed (Maison William Gray)

Room (The Residence)

Room, 1 King Bed (Alcove)

Deluxe Room, 1 King Bed, Balcony

Suite, Corner (Alcove)

Room, 1 Queen Bed (Alcove)

Deluxe Room, 1 King Bed (With View)

Guest reviews of William Gray by Gray Collection

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about William Gray by Gray Collection

Considering this hotel for your Montreal trip?

Prices for upcoming dates

Business details