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MainStay Suites Addison-Dallas

Amenities

  • Parking

  • Swimming pool

  • Non-Smoking Rooms

  • Business Center

  • Dry Cleaning

  • Banquet Facilities

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Property description

Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and a television in a common area. Additional features at this hotel include a banquet hall and a vendin...
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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

Across recent reviews, MainStay Suites Addison-Dallas is frequently described as run down and poorly maintained, with recurring reports of roaches, strong odors, and malfunctioning facilities such as the elevator, while advertised breakfast is often missing or extremely limited.

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Facilities

Poor

Cleanliness

Poor

Rooms

Dated

Service

Inconsistent

Location

Convenient

Dining

Limited

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2

Victoria

IAN-logo

4 Apr 2026

·

Stayed 4 nights

There was bugs at night and when you use the bathroom it was broken I almost fell and when you go downstairs in the morning you can only get two things
There was bugs at night and when you use the bathroom it was broken I almost fell and when you go downstairs in the morning you can only get two things
2

Kristen

IAN-logo

3 Apr 2026

·

Stayed 4 nights

Cockroaches in the entire hotel
Cockroaches in the entire hotel
2

Randall

IAN-logo

22 Mar 2026

·

Stayed 1 night

The first room we checked into had paint on the floor, and the second was infested with roaches. We did not stay there.
The first room we checked into had paint on the floor, and the second was infested with roaches. We did not stay there.
2

Brittany

IAN-logo

20 Mar 2026

·

Stayed 4 nights

A roach crawled up my leg when I was sitting in the lobby waiting for them to do shift change so I could check in. There was no hot breakfast when we were booked to stay on 03/14/26, despite what hotels.com said. They only put out premade packages of muffins at the front desk, and they only told us this AFTER I checked in and asked where the breakfast was located. I handed the keys back and asked for a refund, and the front desk told me that I could get one but had to do it through hotels.com, but when their customer support called the hotel I was told that their staff refused my refund, so now I'm waiting for a charge back on my card. Huge headache. You should spend slightly more and go with a much nicer hotel.
A roach crawled up my leg when I was sitting in the lobby waiting for them to do shift change so I could check in. There was no hot breakfast when we were booked to stay on 03/14/26, despite what hotels.com said. They only put out premade packages of muffins at the front desk, and they only told us this AFTER I checked in and asked where the breakfast was located. I handed the keys back and asked for a refund, and the front desk told me that I could get one but had to do it through hotels.com, but when their customer support called the hotel I was told that their staff refused my refund, so now I'm waiting for a charge back on my card. Huge headache. You should spend slightly more and go with a much nicer hotel.
2

Crystal

IAN-logo

16 Feb 2026

·

Stayed 2 nights

Room wasn't clean. False advertisement of free breakfast. Got cops called on us and was searched. The area is too nice for this hotel to not be up to code. Hot mess
Room wasn't clean. False advertisement of free breakfast. Got cops called on us and was searched. The area is too nice for this hotel to not be up to code. Hot mess
15200 Addison Road, Building A, Addison, Texas, United States of America

Location

When you stay at MainStay Suites Addison-Dallas in Addison, you'll be in the business district, within a 15-minute drive of Galleria Dallas and Dallas Market Center. This hotel is 12.3 mi (19.7 km) from American Airlines Center and 9.6 mi (15.5 km) from Southern Methodist University.

Addison Circle Park(0.5 Miles)

Village on the Parkway(0.8 Miles)

Quorum Park(1.1 Miles)

Galleria Dallas(2.4 Miles)

Shops at Willow Bend(6 Miles)

University of Texas at Dallas(6 Miles)

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Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 00:00

Before 11:00

Security deposit

USD 125 per accommodation on arrival.

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Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs

Yes, free self-parking is available on-site.

A complimentary on-the-go breakfast is served daily from 6:30 AM to 9:30 AM.

Yes, pets are allowed with a fee of USD 20 per pet, per night. Service animals are exempt from fees.

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request.

The property offers step-free entrances, wheelchair-accessible facilities, and elevators. Accessible rooms and bathrooms are also available.

The hotel is located in the business district, a 4-minute drive from Galleria Dallas and 9 minutes from Baylor Scott & White The Heart Hospital. It is 12 miles from Dallas Market Center and 12.3 miles from American Airlines Center.

Yes, there is an outdoor swimming pool that is seasonal.

Up to 2 children aged 17 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

The property offers rollaway beds for a fee of USD 10.0 per night, subject to availability. Advance request is required.

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Instant AI responses are based on hotel information

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