Name: MainStay Suites Addison-Dallas
Address: 15200 Addison Road, Building A, Addison, Texas, United States of America, Addison, Texas, US
Price range: US$49–US$65 per night
Rating: 7.98

What guests think

Across recent reviews, MainStay Suites Addison-Dallas is frequently described as run down and poorly maintained, with recurring reports of roaches, strong odors, and malfunctioning facilities such as the elevator, while advertised breakfast is often missing or extremely limited.

Rooms are dated with broken fixtures, unreliable air conditioning or TVs, and occasional safety issues like faulty locks or missing detectors. Service is inconsistent—some staff are helpful, but many guests report slow or rude front desk interactions and poor responsiveness. A few guests appreciated the convenient location and low prices, and some found suites spacious or quiet. Expect a budget stay with significant trade offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews report the elevator frequently out of service and common areas hot, musty, or in disrepair; a few note the pool closed or dirty and intermittent water or hot water issues.

Related guest reviews

2

Dominique

16 Jun 2025

·

Stayed 3 nights

This property is 0/0. The elevators was out of order. I checked out earlier than my checkout date. The a/c was not working properly. The carpet was stained. The property gave an old smell. The internet/ cable was out for the entire stay. I was informed the cable company was there the first day to fix it which was a lie. Breakfast was suppose to start at 7am. 8am I went to grab breakfast and the area where breakfast was suppose to be served was filled with boxes. I went to the front desk to ask where the breakfast was being served and a basket full of donuts and pastries was pulled out and said this was the breakfast.

6

Tammie

28 Jun 2025

·

Stayed 3 nights

No elevator was out my entire stay needs pest control in room. Shower curtain rods need to be installed correctly so curtain will stay closed. Breakfast was late during our stay so we did not get to experience that portion. Front desk was ok

2

Julia

9 Jul 2025

·

Stayed 1 night

I picked this hotel for its location close to the Addison Kaboom Town fireworks display. That’s about the only thing going for it. The lobby was small but clean, but when we turned the corner down the hall, the problems started to be revealed. The elevator was broken so we had to take the stairs. At first we were assigned to a room on the second floor. When the key card failed, we returned to the front desk to get the card re-coded. That happened twice before we were reassigned to a third floor room. The carpet on the stairs was filthy and torn. The room was relatively clean but in poor condition. The bathroom door stuck on the floor so you couldn’t fully open it. The shower curtain rod was bent so the curtain didn’t meet the wall. The hair dryer switch was broken so you had to plug/unplug it to use it. Towel racks were rusty and flaking. Breakfast area looked clean but no breakfast was set up. I expect a certain level of quality from ANY place in Addison, but this hotel did not meet it and is not worthy of a Hotels.com listing. At least the bed was clean and comfortable.

4

Guadalupe

10 Aug 2025

·

Stayed 1 night

I hated my stay here. They charged a $100 deposit for a rundown, unsafe hotel. The first front desk representative was rude and clueless. The elevator didn’t work, the building was hot, humid, and smelled like cigarettes. People were walking around without shirts or in just underwear. Our room door didn’t close properly, the bathroom door wouldn’t shut, the towels and furniture were stained, and there were roaches. The only positive was the representative at checkout, who was polite but everything else, and especially the first staff member, was awful.

2

Peter

18 Jun 2025

·

Stayed 4 nights

DO NOT STAY HERE. This establishment is an embarrassment to the Choice Hotels name. Wires hanging from ceiling where smoke detectors should be). Security latches on doors broken or missing, elevator broken 4 of the 7 days we stayed. Broken or non functioning amenities, dirty and stained carpets, and the list goes on. I heard another guest call this a “roach motel”. That about sums it up.

4

Martha

18 Jun 2024

·

Stayed 14 nights

This place smells like dog pee throughout. The walls are so thin you can hear everything from 2 doors down. They claim to serve breakfast and only put out coffee and a few muffins to grab. The bathroom was falling apart the carpet in the rooms and hallways haven’t been changed in over 2 years. The pool was filthy and the walls looked yellow. They charge double what Oyó or Super 8 charge per night and there is no difference in service or condition of the place.

2

Raicoll

6 Jul 2025

·

Stayed 2 nights

This hotel should be condemned. It and the room was in bad condition. The elevator was broken when i checked in. I was told this AFTER i checked in. And of course there were no rooms available on the first floor. A nice guest offered to help carry my luggage upstairs. The entire place smells like wet musty moldy carpet. My room wreaked of old wet dog. My bathroom ceiling had sooo much black mold. The stove top irons were sooo rusted. There were gnats flying everywhere in the room. The hallway was dim and didn't feel safe. My curtains and wall had, what I'm sure, was blood splatter on it. Don't stay here. I booked 2 nights and checked out the morning after the 1st night.

2

Pamela Garcia and James

11 Aug 2025

·

Stayed 2 nights

Roaches, Dish washer didn't work, It smelled terrible in the building, elevator was not working, Room was dirty, Night worker was asleep at the desk,

4

John

8 Oct 2023

·

Stayed 10 nights

It was misrepresented- no breakfast and no gym (an elliptical is not a gym). Hot water was limited and actually had no hot water one night. All water was out one day. Staff was not informative nor polite. Asked for a late check out and staff said they couldn’t approve a later check out. Disappointed with our stay.

4

Angel

6 Oct 2023

·

Stayed 1 night

Hotel was filthy and the elevator didnt work

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AI-generated summary based on recent guest reviews

Cleanliness

Widely reported hygiene problems include roaches and other bugs, stained carpets, strong smoke or urine odors, and visible mold or grime in bathrooms and hallways. Housekeeping quality appears poor overall.

Related guest reviews

2

Sheila

3 Jun 2025

·

Stayed 2 nights

This place is so dirty. Carpet dirty in the room and the hallways. It is so disgusting. Rooms dirty. Dead Bugs on walls Dead Bugs on ceiling Roaches crawling Bad smells from food and body order, mildew. Mildew in the shower. Elevators do not work and hasn't been. The lady at the front made it seems like it just happened. But from previous reviews, it's an ongoing problem. I think the health department needs to visit this place and you won't get a hot breakfast because there is no way that that place is clean enough to even serve people anything let alone coffee in the lobby. The breakfast they talk about is a two pack muffin and like I said coffee that I dare you to drink

2

Becky

17 May 2025

·

Stayed 1 night

Terrible check in. Slow and inaccurate. Family woke up with bedbugs all over. 100% would not recommend.

2

Chelsea

24 May 2025

·

Stayed 2 nights

I would not recommend anyone getting a room at this hotel! Smelled like smoke and was not clean at all. Roaches were crawling on the floor. I could not stay there!

2

Gurmit

24 Aug 2025

·

Stayed 2 nights

This hotel is the worst property in the world, & in my 30 yrs of travel it's the crappiest hotels of them all by a long way. The whole hotel is outdated big time, dirty carpets everywhere with mega animal stains, smells vulgar & enough to make you vomit, pets stay here so it's smells vile & of cats & dogs! Rooms are the same, smelly, disgusting, stained carpets very very old & outdated. I wud never stay her again even if it was free. Avoid at all cost or stay at your own peril. Score of 1/10!

2

Omar

17 Nov 2025

·

Stayed 8 nights

So dirty and run down.

2

Firoz

25 Jun 2024

·

Stayed 4 nights

The property is in shambles. Everything is filthy, breaking and there were ants, cockroaches and bugs all around. In the kitchen, dish washer was broken, no utensils, no glasses and several items missing. No bathtub towel, dirty hairdryer, doors breaking, broken bathroom fan and furniture was filthy dirty with stains. Carpet in the hallway and stairs was dirty with people's puke. It was absolutely disgusting staying there. We had paid in advance so there was no refund. Continental breakfast was only coffee. Nothing else.

4

Carolyn

18 Aug 2025

·

Stayed 3 nights

Property was not clean, stains and roaches all over the place. Quality has really gone down over the years and it’s very disappointing. Staff and front desk was very helpful and attentive and seemed to have helped as much as they possibly could. Still waiting to hear from upper management or to speak with someone in regards to my stay.

2

Raicoll

6 Jul 2025

·

Stayed 2 nights

This hotel should be condemned. It and the room was in bad condition. The elevator was broken when i checked in. I was told this AFTER i checked in. And of course there were no rooms available on the first floor. A nice guest offered to help carry my luggage upstairs. The entire place smells like wet musty moldy carpet. My room wreaked of old wet dog. My bathroom ceiling had sooo much black mold. The stove top irons were sooo rusted. There were gnats flying everywhere in the room. The hallway was dim and didn't feel safe. My curtains and wall had, what I'm sure, was blood splatter on it. Don't stay here. I booked 2 nights and checked out the morning after the 1st night.

2

Nikki

13 May 2024

·

Stayed 1 night

This is the most awful “hotel” I’ve ever stayed at in 43 years. It was FILTHY. We arrived at 11:30pm and were leaving the next morning or we would’ve relocated to another hotel. Dead bugs on the floor throughout the hotel, roach in the room, refrigerator would not shut therefore it was open all night. The desk and chair had some sort of “liquid substance” on it so clearly had not been cleaned. Smoke detector and water sprinkler were hanging out of the ceiling. I’m pretty sure there was human feces on the bathroom wall. This place was DISGUSTING! We left by 8:30 the next morning so our stay there was less than 10 hours but it was definitely 10 hours too long. The “breakfast included” was a dry, stale 2 pack of muffins.

2

Elena

12 Aug 2025

·

Stayed 3 nights

Place is dirty and roach infested. Hallways smell like urine

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Rooms

Suites are sometimes spacious or comfortable, but many rooms are dated with broken fixtures, faulty locks, weak or unreliable A/C, and occasional TV or internet issues.

Related guest reviews

8

Bhavesh

27 Aug 2023

·

Stayed 5 nights

It had a small kitchen and enough utensils to cooking.

4

Murron

6 Apr 2024

·

Stayed 1 night

My room wasn’t ready when I got there and the lady said that it hadn’t been cleaned yet and it would be an hour until I could check in. Luckily, she got to move me to a room that would be done in thirty minutes. I had an event I had to rush to so I didn’t get to check in until later that night. Got into the room and the top lock on the door was broken. The door to the bedroom didn’t even close. They didn’t leave us any towels except two hand towels and one slightly bigger towel. No bath towels. I did not feel safe here.

2

Vicki

10 Jul 2025

·

Stayed 7 nights

The property was supposed to have breakfast. Instead there was a tiny basket of gas station mini-muffins. The steps and hallways were filthy not just needing a carpet sweeper, but truly disgusting. My room was barely clean and extremely outdated and dingy. The televisions in both rooms did not work the first night. The parking lot was littered with trash. I would have moved, but there were no rooms at an affordable price anywhere near my convention. It was the worst place ever for me, and I travel a lot.

2

Julia

9 Jul 2025

·

Stayed 1 night

I picked this hotel for its location close to the Addison Kaboom Town fireworks display. That’s about the only thing going for it. The lobby was small but clean, but when we turned the corner down the hall, the problems started to be revealed. The elevator was broken so we had to take the stairs. At first we were assigned to a room on the second floor. When the key card failed, we returned to the front desk to get the card re-coded. That happened twice before we were reassigned to a third floor room. The carpet on the stairs was filthy and torn. The room was relatively clean but in poor condition. The bathroom door stuck on the floor so you couldn’t fully open it. The shower curtain rod was bent so the curtain didn’t meet the wall. The hair dryer switch was broken so you had to plug/unplug it to use it. Towel racks were rusty and flaking. Breakfast area looked clean but no breakfast was set up. I expect a certain level of quality from ANY place in Addison, but this hotel did not meet it and is not worthy of a Hotels.com listing. At least the bed was clean and comfortable.

8

Bradley

2 Apr 2023

·

Stayed 1 night

Room was very large and beds were pretty comfy.. Things look a bit run down when you get inside but the room was really clean and surprisingly never heard a dog bark either night… I would definitely use them again!!!!

6

Bryan

29 Aug 2024

·

Stayed 3 nights

The whole hotel is in need of an update. Everything from the lobby, stairs, elevator hallways to the rooms could use a very good/deep cleaning. The carpet and furniture in my room was stained and worn. The room could use some paint to cover up obvious construction changes (removal of valences on the window), etc. While the staff was nice, the service was mediocre. My room lacked hangers and one of the lamps was missing a lightbulb. I made this request very next day and I never received these items. I apparently missed the "cleaning time" for my room one day and was unable to get it serviced. When serviced the next day, I was not given all of the towels I needed. If staying in the area again, I would spend a bit more and stay elsewhere.

4

Donna

10 Apr 2024

·

Stayed 1 night

Broken door to bathroom and was not able to close. Roach in the bathroom. Tub area was not clean. Booked a king room and was given a room with two beds. It was too late in the night to move and ask for a refund.

2

Ebony

12 Aug 2023

·

Stayed 7 nights

The room temperature and thermostat did not get below 79 the whole time during my stay. I changed rooms twice and lowered my thermostat as low as it would go and the room would not cool off. Got as hot as 88 degrees at one point.

6

JOSE

20 May 2024

·

Stayed 5 nights

The suite was spacious and comfortable in general. Some furniture it's old and worn out. The bed was very good and the room quite, I slept well. There are small roaches in the kitchenet and the bathroom, other than that everything else is ok.

6

Kristin

7 Oct 2025

·

Stayed 1 night

The first one they gave me had no towels in the bathroom and no remote control so I asked to switch rooms and when they gave me a second room the second room I walked into the air conditioning was completely off. Management there was kind of understaffed didn't really know what they were doing but overall decent bathroom comfortable bed but definitely the hotel needs some work

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Service

Service is inconsistent: some guests praise helpful front desk staff or refunds, while many report rudeness, slow or inaccurate check in, and unprofessional behavior.

Related guest reviews

2

Adam

28 Dec 2022

·

Stayed 19,352 nights

Front lady staff in the day of check in 300pm 12/25/22 was rude. The thing that stood out the most was how run down the hotel was. Completely disgusting with carpet stains all throughout the building. And when I went into my suite the carpet floors had stains and the coach in the suite had stains on it. Completely disgusting and unsanitary. I will definitely not ever stay there again.

2

Chang

1 Jun 2025

·

Stayed 3 nights

Check in date, elevator is not working at all and they dont know when to fix. The front desk clerk, Sazzad, give me a third floor room even he knows that elevator is not working. Once I found out the elevator was not working, I complained about 3rd floor room without elevator. Sazzad told me it was inly 3rd floor like nothing wrong with working up stairs with my heavy luggages. I told him i had heart problem, so i couldnt work up to third floor. Then he gave me options for either stay on 3rd floor without elevator or he sent me other place, Quality Suites after he charged me security deposit. He was very rude like yelling to speak and his behavior was nit professional enough to help customer, actually he didnt care about customers. In addition, he never apolozied at all for their elevator problem for inconvenience. This is worst motel that I never had before. I recommended all reviewers to not go this place. You will be registered once you put your step into this place and start see this guy, Sazzad.

2

Nicole

2 Nov 2025

·

Stayed 1 night

Check-in went fine, but we were in our room for less than 30 minutes before we saw a cockroach crawling across our floor. When we walked in there was a chemical smell and I could not place it until we found the roach and I realized the smell made me think of Raid. When we went back downstairs I found two more in the hallway. The lady at the front desk was very helpful and gave us a refund and we went somewhere else.

4

Christie

11 Apr 2025

·

Stayed 9 nights

Staff was not friendly.

8

Luke

1 Jun 2024

·

Stayed 5 nights

Great value for the price for sure. Staff is for the most part very friendly when you can find them.

4

Carolyn

18 Aug 2025

·

Stayed 3 nights

Property was not clean, stains and roaches all over the place. Quality has really gone down over the years and it’s very disappointing. Staff and front desk was very helpful and attentive and seemed to have helped as much as they possibly could. Still waiting to hear from upper management or to speak with someone in regards to my stay.

4

Guadalupe

10 Aug 2025

·

Stayed 1 night

I hated my stay here. They charged a $100 deposit for a rundown, unsafe hotel. The first front desk representative was rude and clueless. The elevator didn’t work, the building was hot, humid, and smelled like cigarettes. People were walking around without shirts or in just underwear. Our room door didn’t close properly, the bathroom door wouldn’t shut, the towels and furniture were stained, and there were roaches. The only positive was the representative at checkout, who was polite but everything else, and especially the first staff member, was awful.

8

Luke

31 May 2024

·

Stayed 4 nights

Great value. Staff is friendly when you can find them

2

Adam

7 Jun 2025

·

Stayed 1 night

I’m a wheelchair user who reserved an accessible room however their elevator was out of service. When attempting to check another first floors room to see if it’s accessible, the other rooms were infested with bugs, all over the floor and furniture. As I was sitting in the lobby processing my refund online, The front desk attendant kicked me out.

4

John

8 Oct 2023

·

Stayed 10 nights

It was misrepresented- no breakfast and no gym (an elliptical is not a gym). Hot water was limited and actually had no hot water one night. All water was out one day. Staff was not informative nor polite. Asked for a late check out and staff said they couldn’t approve a later check out. Disappointed with our stay.

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AI-generated summary based on recent guest reviews

Location

Convenient for Addison events and area attractions, with several mentions of quiet stays; a few guests noted loitering or safety concerns near the property.

Related guest reviews

10

Ronald

26 Mar 2024

·

Stayed 7 nights

A comfortable place to stay with main attractions close by. Nice staff and very helpful

10

Enidza

16 Apr 2025

·

Stayed 1 night

Its so quiet good for sleeping

2

Julia

9 Jul 2025

·

Stayed 1 night

I picked this hotel for its location close to the Addison Kaboom Town fireworks display. That’s about the only thing going for it. The lobby was small but clean, but when we turned the corner down the hall, the problems started to be revealed. The elevator was broken so we had to take the stairs. At first we were assigned to a room on the second floor. When the key card failed, we returned to the front desk to get the card re-coded. That happened twice before we were reassigned to a third floor room. The carpet on the stairs was filthy and torn. The room was relatively clean but in poor condition. The bathroom door stuck on the floor so you couldn’t fully open it. The shower curtain rod was bent so the curtain didn’t meet the wall. The hair dryer switch was broken so you had to plug/unplug it to use it. Towel racks were rusty and flaking. Breakfast area looked clean but no breakfast was set up. I expect a certain level of quality from ANY place in Addison, but this hotel did not meet it and is not worthy of a Hotels.com listing. At least the bed was clean and comfortable.

2

vincent

13 Dec 2023

·

Stayed 2 nights

Run down property with shady characters and smell of weed smoke around. Stay away

2

Nakita

8 Oct 2023

·

Stayed 2 nights

They had roaches crwaling up the walls in the room, homeless people with all their bags piled up on the sidewalk as your walking up tk the entrance asking for money just not a good experience and shouldn't be listed

10

Ronald

20 May 2024

·

Stayed 7 nights

Quietly and close to excitement

2

Ryan

19 Dec 2024

·

Stayed 6 nights

The property was unsafe and we were threatened by another tenant the first night.

2

lyndsay

6 Jun 2024

·

Stayed 3 nights

Checked in on a Monday and the front office staff was RUDE!!! When my daughter and I got to our room our room door was cracked open and I had to push the door open so hard with my hips to open the door as it looked to be broken. So we unloaded our belongings then tried our room key before leaving for the day and good thing we did cuz we were unable to open it. Luckily the maintenance man was there to help us open the door which took him 7-10 times to get open. He shared with me someone had passed away in the room and they had to break down the door. The stank that came from that room was awful!!!!! Got switched and the lady still was rude as heck! The only good thing about this stay was it was centrally located to the things around town. Smelt like dog and cat piss everywhere. Worst stay ever!!!!!

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often not provided as advertised; when available it is typically limited to coffee and packaged muffins or pastries.

Related guest reviews

6

Tony

24 Dec 2023

·

Stayed 1 night

They show a big breakfast on the listing. So i chose this one. Then when checking in, the clerk says there is no breakfast. Just coffee and bagels.

2

Daralynn

1 Oct 2025

·

Stayed 2 nights

No Breakfast as stated and there was roaches but the team and the front desk was nice

2

Dominique

16 Jun 2025

·

Stayed 3 nights

This property is 0/0. The elevators was out of order. I checked out earlier than my checkout date. The a/c was not working properly. The carpet was stained. The property gave an old smell. The internet/ cable was out for the entire stay. I was informed the cable company was there the first day to fix it which was a lie. Breakfast was suppose to start at 7am. 8am I went to grab breakfast and the area where breakfast was suppose to be served was filled with boxes. I went to the front desk to ask where the breakfast was being served and a basket full of donuts and pastries was pulled out and said this was the breakfast.

2

Karteek

3 May 2024

·

Stayed 2 nights

Not clean at all. Breakfast included at booking but no breakfast in the hotel

2

Karen

18 Nov 2023

·

Stayed 4 nights

Believe the reviews. There is no actual breakfast. They only give you two muffins. Water leaking from roof, musty aroma throughout the hotel, bugs, bugs, bugs (yes, including roaches). Would not recommend unless you're aware of what you're getting into

2

Kim

20 Sept 2025

·

Stayed 5 nights

Roach infested, stovetop did not work. Room dirty. Sheets stained. No pool first 2 days. Breakfast minimum. Does seem to be under Renovation. But much nicer suites close for same or lower price

2

Vicki

10 Jul 2025

·

Stayed 7 nights

The property was supposed to have breakfast. Instead there was a tiny basket of gas station mini-muffins. The steps and hallways were filthy not just needing a carpet sweeper, but truly disgusting. My room was barely clean and extremely outdated and dingy. The televisions in both rooms did not work the first night. The parking lot was littered with trash. I would have moved, but there were no rooms at an affordable price anywhere near my convention. It was the worst place ever for me, and I travel a lot.

2

Julia

9 Jul 2025

·

Stayed 1 night

I picked this hotel for its location close to the Addison Kaboom Town fireworks display. That’s about the only thing going for it. The lobby was small but clean, but when we turned the corner down the hall, the problems started to be revealed. The elevator was broken so we had to take the stairs. At first we were assigned to a room on the second floor. When the key card failed, we returned to the front desk to get the card re-coded. That happened twice before we were reassigned to a third floor room. The carpet on the stairs was filthy and torn. The room was relatively clean but in poor condition. The bathroom door stuck on the floor so you couldn’t fully open it. The shower curtain rod was bent so the curtain didn’t meet the wall. The hair dryer switch was broken so you had to plug/unplug it to use it. Towel racks were rusty and flaking. Breakfast area looked clean but no breakfast was set up. I expect a certain level of quality from ANY place in Addison, but this hotel did not meet it and is not worthy of a Hotels.com listing. At least the bed was clean and comfortable.

10

tony a

2 Mar 2024

·

Stayed 1 night

Nice staff. Dirty hall carpets. No breakfast. Just a muffin. The room is nice. Couch has stains.

4

Martha

18 Jun 2024

·

Stayed 14 nights

This place smells like dog pee throughout. The walls are so thin you can hear everything from 2 doors down. They claim to serve breakfast and only put out coffee and a few muffins to grab. The bathroom was falling apart the carpet in the rooms and hallways haven’t been changed in over 2 years. The pool was filthy and the walls looked yellow. They charge double what Oyó or Super 8 charge per night and there is no difference in service or condition of the place.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$54
February	US$51
March	US$55
April	US$52
May	US$53
June	US$63
July	US$72
August	US$56
September	US$56
October	US$58
November	US$52
December	US$50

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $49	17 $49	18 $54	19 $54
20 $49	21 $49	22 $49	23 $49	24 $53	25 $58	26 $58
27 $53	28 $53	29 $53	30 $53

Su	Mo	Tu	We	Th	Fr	Sa
				1 $53	2 $65	3 $65
4 $53	5 $53	6 $53	7 $53	8 $53	9 $58	10 $58
11 $53	12 $53	13 $53	14 $53	15 $53	16 $58	17 $58
18 $53	19 $53	20 $53	21 $53	22 $53	23 $58	24 $58
25 $53	26 $53	27 $53	28 $53	29 $53	30 $58	31 $58

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Accessible

Suite, 1 Queen Bed

Suite, 1 King Bed

Suite, 1 Queen Bed (Efficiency, Pet Friendly)

Suite, 2 Queen Beds

Guest reviews

Good

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about MainStay Suites Addison-Dallas

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