Is parking available at the hotel?

Free self-parking is available on-site, but parking height restrictions apply. No reservation is required.

What breakfast options are offered?

Breakfast is available, and guests booked in breakfast included rate plans receive breakfast for up to 2 adults sharing a guestroom. Additional guests incur breakfast fees. Specific breakfast types and serving hours are not detailed.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 11:30 PM, and check-out is at 11:30 AM. Early check-in and late check-out are available for a fee of USD 25.00, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including features such as step-free entrances and accessible public areas. However, specific details on room accessibility are not provided.

Where is the hotel located in relation to nearby attractions?

The hotel is situated in the business district of Addison, approximately 1.1 miles from Addison Circle Park and 2.6 miles from Galleria Dallas. It is about 12.6 miles from the American Airlines Center and 14 miles from the Kay Bailey Hutchison Convention Center.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool, which is seasonal. Specific operational hours are not detailed.

What are the hotel's policies regarding children?

Children aged 12 years and younger can stay for free when occupying the parent or guardian's room using existing bedding. The property also has connecting/adjoining rooms available upon request.

Holiday Inn and Suites Addison Hotel

Average nightly price at Holiday Inn and Suites Addison by IHG by month, last 12 months (USD)
Month	Average price
January	US$74
February	US$75
March	US$75
April	US$80
May	US$78
June	US$79
July	US$73
August	US$71
September	US$75
October	US$85
November	US$85
December	US$71

What guests think

Across recent reviews of Holiday Inn and Suites Addison by IHG, guests frequently praise friendly staff, generally quiet, convenient location, and some spacious rooms, but note recurring maintenance and amenity issues that affect comfort and reliability.

Cleanliness feedback is mixed, with multiple reports of dirty linens, stains, odors, and occasional bugs, while others found rooms tidy. Several reviews cite elevator malfunctions, inconsistent hot water, and troublesome TVs or cable. Food and beverage options are limited or closed at times, and breakfast is often not complimentary with quality ranging from disappointing to very good. Expect a convenient stay with variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Elevator issues are mentioned repeatedly, from jerky rides to outages, and some fitness equipment was reported broken. Parking is convenient, while the advertised bar/restaurant is often unavailable.

Related guest reviews

8

John

31 Dec 2024

·

Stayed 1 night

Ad stated there was a bar - no bar.

6

roberto

7 Oct 2025

·

Stayed 6 nights

Room 126 Cons: Coffee maker was not working Ac in the room needs maintenance. It cools but sounds like a car breaking down The room has a dusty unclean carpet odor The treadmill and bike machine in the fitness center does not work Pros: The room has a modern look Staff is friendly and polite Staff switched out coffee maker for me The lobby is generally quiet This review is unique to room 126 and my personal experience, your experience may vary

4

Martha

21 Mar 2025

·

Stayed 3 nights

Tub did not drain. Room was clean but outdated, especially the carpet. The TV was horrible, only local channels and I couldnt even access my apps. The elevator went down during my stay making my check out more difficult then i would have liked.

8

Salisa

24 Jun 2024

·

Stayed 1 night

My card was charged an xtra $40 and i. Not sure why when my total was 157.07 but was charged 197.07 also everything was ok except elevator was scary did alot of jerking and was very slow and had to wait every time at least 3 mins or so for it to open

6

Patrick

15 Nov 2024

·

Stayed 1 night

Elevator ride was scary. It was very bumpy ride.

6

Julie

5 Jul 2024

·

Stayed 5 nights

The staff was nice I was disappointed with the no available restaurant and bar that is advertised. Breakfast is by menu only. I thought $10.50 for a breakfast sandwich that was cold was outrageous only tried the food once on our five day stay.

8

Kimberly

5 Nov 2023

·

Stayed 1 night

This is a nice quiet property tucked into a nice neighborhood. The elevator needed service. It hopped when it stopped which was unnerving.

6

Joe

22 May 2025

·

Stayed 1 night

The property advertises a bar and restaurant, which is why we chose this hotel, but it had neither

6

Pam

2 Apr 2025

·

Stayed 1 night

Unfortunately elevator was out. They did call to inform me but I was already on the road and couldn't make other plans. It was good they gave me a complimentary breakfast.

2

Chris

15 Nov 2024

·

Stayed 1 night

First of all, this hotel should NOT be offered as an option on Hotels.com due to extremely false advertising! We had 5, yes 5 dirty & used towels that hadn’t been removed from the bathroom prior to arriving. So incredibly disgusting! I hope whoever claimed to clean this room has been fired! Secondly, please remove the pics down of bar/dinner, hot breakfast! As soon as we walked in we noticed the dark dining room which is completely closed now with empty shelves! Extremely dissapointed! Do better!

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is mixed: several reviews mention dirty or stained linens, odors, and occasional bugs, while others describe clean rooms and common areas.

Related guest reviews

4

Jeff

3 May 2023

·

Stayed 1 night

Everyone was good front desk area was great room we spent 20 mins cleaning toilet mirrors and tub

2

Ashley

30 Apr 2025

·

Stayed 1 night

We checked in around 9 pm. Our shower had bugs in it, the shower pressure was awful, the air quit working mid night. The overall hotel was musty and had an overwhelming smell of paint fumes on the second floor. We definitely won't be back.

6

Valeria

2 May 2023

·

Stayed 1 night

Not very clean, my sink was not draining well, and a lot of stains everywhere!

2

Camella

16 Feb 2025

·

This is BY FAR the worst hotel experience that I’ve ever had. Let me first start by saying that I’m a frequent traveler, have stayed in 4 different IHG hotels in 4 different states this last month & this does NOT meet the standard of an IHG facility. The staff was disorganized, didn’t know how to check me in, I was locked out of my room the second day of my stay because they wrote my card number down wrong on a piece of paper & didn’t charge the card. I got called down 2-3 different times because they kept making “mistakes” with my reservation. When I arrived, multiple things were broken and DIRTY. Hair all in my bed, BBQ sauce or sone type of sticky brown sauce on counters and curtains, sofa bed was broken and disfunctional, ironing board broken, 2 light switches didn’t work, bathroom counter had some sticky substances on it. I called multiple time for room service, “phones were down” according to lady I spoke with the next morning. I took pictures & requested new sheets since ours were obviously from the last visitor, we were told by 4 different people that they would come and replace them. Friday - Monday they never touched them!!! We got back and the counters were still dirty, same sheets, nothing replaced or fixed, we had to get extra towels from the front desk and clean ourselves. Sad part?? As much as we complained & informed them of what was going on, all they kept saying was “we understand ma’am, we’ll fix it” and NEVER DID A THING. 0/5 stars if I could!!

6

Lacy

2 Jul 2024

·

Stayed 4 nights

Found several bugs in my room. Some dead, some alive. Hallways had a funky smell. Bed was comfortable and staff were friendly though. Location was convenient.

2

Angie

11 Nov 2024

·

Stayed 1 night

Beddings had red stains all over even on the pillows and bath towels.

2

Ahliah

21 Jan 2025

·

Needs to work on cleanliness and check for bugs

2

Jesus

20 Dec 2025

·

Stayed 6 nights

We had to switch the room three times because it was dirty, the cable tv never worked, when asked about the tv not working, they knew for a fact that their cable tv doesn’t work at all in the hotel , but they didn’t offer a solution either , the sofas in the room were really nasty and dirty, the fridge wasn’t working also. Breakfast wasn’t good either, plus you have to pay extra for it. I do not recommend this place to anybody.

2

Adam

23 Dec 2024

·

Stayed 1 night

Room was worn out, had to change rooms twice. Was told they were could not change rooms again, so we were stuck with mold in the bathroom, broken shower, noisy HVAC, elevator has issues with stopping at floors and had been that way for years, dirty towels, trim missing from bathroom door frame, provided toiletries were previously used, telephone didn't work, TV wouldn't connect. When we reported the issues, we were told that we would have to leave a bad review because management doesn't fix anything when the staff reports it! Go elsewhere

2

Chris

15 Nov 2024

·

Stayed 1 night

First of all, this hotel should NOT be offered as an option on Hotels.com due to extremely false advertising! We had 5, yes 5 dirty & used towels that hadn’t been removed from the bathroom prior to arriving. So incredibly disgusting! I hope whoever claimed to clean this room has been fired! Secondly, please remove the pics down of bar/dinner, hot breakfast! As soon as we walked in we noticed the dark dining room which is completely closed now with empty shelves! Extremely dissapointed! Do better!

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AI-generated summary based on recent guest reviews

Rooms

Some rooms are spacious or comfortable, but others feel dated, with loud AC units, recurring TV/cable problems, and inconsistent hot water. Noise is usually low, though a few guests reported disturbances from neighbors or late‑night pool use.

Related guest reviews

10

YA-YUN

8 Jul 2025

·

Stayed 1 night

Big room, quite

6

roberto

7 Oct 2025

·

Stayed 6 nights

Room 126 Cons: Coffee maker was not working Ac in the room needs maintenance. It cools but sounds like a car breaking down The room has a dusty unclean carpet odor The treadmill and bike machine in the fitness center does not work Pros: The room has a modern look Staff is friendly and polite Staff switched out coffee maker for me The lobby is generally quiet This review is unique to room 126 and my personal experience, your experience may vary

2

Kimberly

10 Nov 2023

·

Stayed 1 night

NO HOT WATER throughout hotel; cold breakfast (eggs sausage pancakes); microwave shuts off before timer is finished; elevator so jerky it's a whiplash waiting to happen

4

Martha

21 Mar 2025

·

Stayed 3 nights

Tub did not drain. Room was clean but outdated, especially the carpet. The TV was horrible, only local channels and I couldnt even access my apps. The elevator went down during my stay making my check out more difficult then i would have liked.

10

Gayvonne

16 Sept 2025

·

Stayed 2 nights

The bed was not comfortable. The sofa couch was too uncomfortable to sit on. Everything is getting old.

8

NIRAV

31 Jan 2025

·

Stayed 2 nights

The hot water took a while to come out of the faucet.

8

Dale

27 May 2024

·

Stayed 1 night

Easy to get to property, Friendly Check in, clean property. On the way to the room, the elevator scares me, going up, it lurches and drops before the door opens at your floor. In the room, comfy bed, but the AC unit sounds like a constantly running train wreck. Nice facility, could just use some maintenance.

2

Mario

21 Mar 2023

·

Stayed 2 nights

No hot water for two days

10

Donald

28 Nov 2025

·

Stayed 1 night

The lobby was so welcoming and clean. The staff was extremely friendly and the room was nothing short of amazing. The room was very big and comfortable, as well as clean. Would definitely recommend

8

Jo

24 Aug 2023

·

Stayed 2 nights

The television was impossible to find local stations-no impossible to find.

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AI-generated summary based on recent guest reviews

Service

Many guests highlight welcoming, accommodating staff and smooth check‑in, but others report disorganization, difficulty reaching the front desk, and slow or inconsistent follow‑through on requests.

Related guest reviews

6

TaNisha

22 Jul 2024

·

Stayed 2 nights

Average at best. Front desk clerk not inviting. No A/C in hallways. Saturday-Monday. Entering room was stale smell. Never stayed at Holiday INN and not be satisfied Should have stay up street at Courtyard by Marriott. Walls/Carpet Need a Very Good cleaning. Towels don’t seem as if they were wash with detergent/bleach/softener (hot water at best).You can hear the traffic of people in hallway at night. Sunday morning as leaving some woman tried to enter as we were exiting. Myself/Daughter w/ granddaughter (coming to pick me up)whom is now scared and sheltering behind me. We both simultaneously “Excuse me” to her “What you doing in here, this my room I’m paid to today.” I’m shown a msg thread with $50 apply pay good till Sunday. Frustrated by the back forth and making sure my daughter doesn’t go GI Jane because it was going there fast. Let’s go to this front desk since whoever you’re msg/call on speaker phone (using profanity) the district manager since the phones to the room don’t work. To be told it was global issue but you are good till Monday check out looking at me, turning to the lady “I’m getting with housekeeping to see where your things are. Something was not right about this whole interaction. Do Not believe we will be back to this one.

2

Ernest

27 Feb 2023

·

Stayed 1 night

Will never go back again. Front desk clerk was extremely rude and if you aren’t of their ethnicity didn’t seem keen on talking to any customers that don’t have the same dark complexion. It’s a shame she is ruining the hotels reputation

2

Camella

16 Feb 2025

·

This is BY FAR the worst hotel experience that I’ve ever had. Let me first start by saying that I’m a frequent traveler, have stayed in 4 different IHG hotels in 4 different states this last month & this does NOT meet the standard of an IHG facility. The staff was disorganized, didn’t know how to check me in, I was locked out of my room the second day of my stay because they wrote my card number down wrong on a piece of paper & didn’t charge the card. I got called down 2-3 different times because they kept making “mistakes” with my reservation. When I arrived, multiple things were broken and DIRTY. Hair all in my bed, BBQ sauce or sone type of sticky brown sauce on counters and curtains, sofa bed was broken and disfunctional, ironing board broken, 2 light switches didn’t work, bathroom counter had some sticky substances on it. I called multiple time for room service, “phones were down” according to lady I spoke with the next morning. I took pictures & requested new sheets since ours were obviously from the last visitor, we were told by 4 different people that they would come and replace them. Friday - Monday they never touched them!!! We got back and the counters were still dirty, same sheets, nothing replaced or fixed, we had to get extra towels from the front desk and clean ourselves. Sad part?? As much as we complained & informed them of what was going on, all they kept saying was “we understand ma’am, we’ll fix it” and NEVER DID A THING. 0/5 stars if I could!!

10

Donald

28 Nov 2025

·

Stayed 1 night

The lobby was so welcoming and clean. The staff was extremely friendly and the room was nothing short of amazing. The room was very big and comfortable, as well as clean. Would definitely recommend

6

Justin

15 Feb 2023

·

Stayed 1 night

One night stay. Room not overly clean, tv broken, wouldn't come on, not a big deal. Older hotel. I'm most frustrated they did not give me a receipt for my stay at checkout, said they'd email it to me when I asked. I cannot get reimbursed for work without one for the stay. I have called nearly a dozen times this week, no answer. I have left voicemails, no call back. No email for my receipt. Not happy with lack of service, no answering phones at the hotel. Would probably not stay again even for cheaper $102 a night rate.

10

Winter

1 Feb 2025

·

Stayed 2 nights

Great Customer service

10

Salvador

28 Feb 2025

·

Stayed 1 night

Easy check in clean room overall great stay

10

Jason

31 May 2024

·

Stayed 1 night

Management was absolutely amazing. I had to stay here because I lost power from bad weather. Rashad was exceptionally amazing because he was able to accommodate me with all of my requests. He even explained that they are aware of the power situation and are willing to work with guests. Great customer service!

2

Danny

27 May 2024

·

Stayed 2 nights

Experience on a 2 night stay, it seemed very nice and clean. Once past the restrooms you get slapped in the face with the smell of smoke everywhere. The rest of the hotel is not up to par for one to say it’s a nice getaway from home, once we got to our room it did have an odd smell, sheets of the bed looked clean how ever did have a hint of smoke smell. We did ask for sheets to the pull out sofa 3 times, one of those times we were told to go get them due to short staff. Last day while getting everything together to leave we noticed the smoke detector did not have a battery in, glad there was no fires this weekend, also phone to the room did not work, glad we didn’t need to really use it other than to call for sheets, but we were able to get the number from google & call to the front desk, horrible experience for Graduation weekend. Do Not Recommend Staying At this Holiday Inn, because on top of all this we got charged $110 extra our last day of check out with no explanation

10

Joe

30 Aug 2025

·

Stayed 3 nights

Hotel was very clean. Staff was very friendly and helpful.

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AI-generated summary based on recent guest reviews

Location

Widely described as convenient and close to restaurants and area attractions, though nearby road construction occasionally makes getting around harder.

Related guest reviews

8

HYEON-JOONG

9 Jun 2023

·

Stayed 1 night

Location is good, except road construction around the property makes it hard to navigate around.

8

Michelle

22 Dec 2024

·

Stayed 1 night

It waa good stay, the area was safe and quiet.

8

Derek

25 Jun 2025

·

Stayed 2 nights

Good location. Convenient to restaurants and entertainment. Clean property and good sized room. No complaints.

8

Starla

18 Jun 2024

·

Stayed 1 night

This hotel is clean, friendly with a great central location to a lot in this area. We stay here on regular basis.

8

Jason

13 Nov 2024

·

Stayed 1 night

Clean, Neat, Great location. 20 min from DFW, 20 min from museum district. Lots of fun restaurants near by.

10

Eliseo

30 Aug 2024

·

Stayed 1 night

It probably is not a fancy place to stay, but the rooms are clean, the staff is super friendly, and it is in an excellent location.

10

Marci

21 Oct 2023

·

Stayed 1 night

Close to several restaurants. Didn’t like all the road construction in the area.

8

Kibe

25 Aug 2025

·

Stayed 4 nights

Good location

10

William

30 Jun 2025

·

Stayed 1 night

Easy access; convenient parking; convenient to amenities in the area.

10

Deborah K

8 Jun 2024

·

Stayed 1 night

Just an overnight with friends after being downtown Dallas over the weekend for a wedding. It was close to our wedding hosts home. It was basic but a very reasonable price. Complimentary breakfast good—one of if not the best for this price hotel. And were very accommodating when I realized I had booked the wrong hotel (Holiday Inn one mile away) and that got canceled and we were able to book this one with our friends.

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AI-generated summary based on recent guest reviews

Dining

On‑site dining and bar options are limited or closed at times; breakfast is often not complimentary and quality varies from cold or delayed to very good. A few guests enjoyed evening food, but experiences differ.

Related guest reviews

8

John

31 Dec 2024

·

Stayed 1 night

Ad stated there was a bar - no bar.

10

Vanessa

16 Jun 2023

·

Stayed 1 night

We spent the night on June 10th. We were offered wings, burgers, chicken strips, we bought food from there and their food was delicious.

2

Kimberly

10 Nov 2023

·

Stayed 1 night

NO HOT WATER throughout hotel; cold breakfast (eggs sausage pancakes); microwave shuts off before timer is finished; elevator so jerky it's a whiplash waiting to happen

10

George

7 Jun 2025

·

Stayed 1 night

Good property and very good breakfast

6

Julie

5 Jul 2024

·

Stayed 5 nights

The staff was nice I was disappointed with the no available restaurant and bar that is advertised. Breakfast is by menu only. I thought $10.50 for a breakfast sandwich that was cold was outrageous only tried the food once on our five day stay.

6

Joe

22 May 2025

·

Stayed 1 night

The property advertises a bar and restaurant, which is why we chose this hotel, but it had neither

2

Jesus

20 Dec 2025

·

Stayed 6 nights

We had to switch the room three times because it was dirty, the cable tv never worked, when asked about the tv not working, they knew for a fact that their cable tv doesn’t work at all in the hotel , but they didn’t offer a solution either , the sofas in the room were really nasty and dirty, the fridge wasn’t working also. Breakfast wasn’t good either, plus you have to pay extra for it. I do not recommend this place to anybody.

10

Deborah K

8 Jun 2024

·

Stayed 1 night

Just an overnight with friends after being downtown Dallas over the weekend for a wedding. It was close to our wedding hosts home. It was basic but a very reasonable price. Complimentary breakfast good—one of if not the best for this price hotel. And were very accommodating when I realized I had booked the wrong hotel (Holiday Inn one mile away) and that got canceled and we were able to book this one with our friends.

2

Chris

15 Nov 2024

·

Stayed 1 night

First of all, this hotel should NOT be offered as an option on Hotels.com due to extremely false advertising! We had 5, yes 5 dirty & used towels that hadn’t been removed from the bathroom prior to arriving. So incredibly disgusting! I hope whoever claimed to clean this room has been fired! Secondly, please remove the pics down of bar/dinner, hot breakfast! As soon as we walked in we noticed the dark dining room which is completely closed now with empty shelves! Extremely dissapointed! Do better!

2

Ramon

27 Dec 2024

·

Stayed 7 nights

Old carpets, no bags on trash bins, breakfast has to be requested beforehand; if you’re traveling for work be prepared to have a long wait before your breakfast is brought, not worth to pre pay breakfast.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $91	2 $91	3 $98	4 $110	5 $85	6 $98	7 $87
8 $79	9 $83	10 $91	11 $91	12 $84	13 $83	14 $83
15 $83	16 $83	17 $88	18 $96	19 $111	20 $105	21 $106
22 $79	23 $83	24 $83	25 $82	26 $78	27 $87	28 $86
29 $79	30 $78

Su	Mo	Tu	We	Th	Fr	Sa
		1 $75	2 $75	3 $70	4 $79	5 $79
6 $75	7 $70	8 $75	9 $73	10 $71	11 $79	12 $79
13 $78	14 $75	15 $73	16 $76	17 $78	18 $78	19 $78
20 $79	21 $71	22 $71	23 $71	24 $78	25 $79	26 $79
27 $81	28 $70	29 $71	30 $70	31 $77

Holiday Inn and Suites Addison by IHG

Prices for Holiday Inn and Suites Addison by IHG

Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom, City View

Standard Room, 2 Queen Beds

Standard Room

Standard Room, 1 King Bed

Suite, 1 Bedroom

Standard Room, 2 Queen Beds, Accessible (Mobility)

Suite, 1 Bedroom, Accessible (Mobility)

Standard Room, 1 King Bed, Accessible (Mobility)

Guest reviews of Holiday Inn and Suites Addison by IHG

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Holiday Inn and Suites Addison by IHG

Considering this hotel for your Addison trip?

Prices for upcoming dates

Business details