Is parking available at the hotel?

Self parking is available on-site for a fee of GBP 14.00 per day. Parking is limited, and a reservation is not required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is served on weekdays from 7:30 AM to 9:30 AM and on weekends from 8:00 AM to 10:00 AM for a fee of approximately GBP 15.95 for adults and GBP 7.95 for children.

Does the hotel allow pets?

Pets are allowed in smoking rooms only, with a maximum fee of GBP 20 per pet, per night. A pet deposit of GBP 50 per stay is also required. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in time is from 3:00 PM until 11:30 PM, and check-out time is at 11:00 AM. Early or late check-in/check-out may be available upon request but cannot be guaranteed and may incur additional charges.

What accessibility features are available for guests with disabilities?

The hotel features step-free entrances and wheelchair-accessible facilities. Specific details about elevators and accessible rooms are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Bournemouth, just steps from the Bournemouth International Centre and Bournemouth Lower Gardens. It is approximately 0.1 miles from Bournemouth Beach and 0.2 miles from the Bournemouth Pavilion Theatre.

What are the hotel's policies for guests staying with children?

Children are allowed at the property, but specific age policies regarding free stays for children are not mentioned.

What are the policies regarding extra beds and cribs?

Cribs are available for a fee of GBP 6.00 per night. Specific information about extra beds is not provided, and advance requests may be required.

The Hermitage Hotel Bournemouth

Average nightly price at The Hermitage Hotel - OCEANA COLLECTION by month, last 12 months (USD)
Month	Average price
January	US$82
February	US$77
March	US$78
April	US$100
May	US$147
June	US$150
July	US$225
August	US$171
September	US$137
October	US$95
November	US$91
December	US$86

What guests think

Travellers say The Hermitage Hotel - OCEANA COLLECTION boasts a superb seafront location by the pier and BIC, generally friendly staff, and some refurbished, clean rooms, but dated areas, paid tight parking, and occasional noise or refurbishment disruption.

Guests highlight spacious sea-view rooms but also note weak showers, limited power sockets, small or less comfortable beds, and occasional mechanical or event noise. Breakfast and dining experiences range from excellent to disappointing, with some reports of cold items, limited choice, or queues for coffee alongside many positive meals. Expect a great beachfront base with variable standards; confirm room details and parking before arrival.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site parking is available but charged and spaces are limited/tight; several guests also noted refurbishment works during their stay.

Related guest reviews

6

Jamie

14 Apr 2023

·

Stayed 5 nights

Struggle to understand accent of check-in, inland room view bit rubbish, alright seaview would be great. decor was tired and repairs clearly done by novice handyman/on the cheap.. TV was small and remote was sporadic in working.. car park is hideously small and expensive with some spaces almost impossible when busy. But the location was brilliant though!

8

STEPHEN

18 Jul 2023

·

Stayed 4 nights

Hotel only short walk to promenade Room was very clean but shower not very powerful and unable to mix hot and cold very well Breakfast good. Lots of choice Very disappointed to be told £14 a day parking when checked in. This was not stated on hotel.com emailof booking confirmation

6

Chandice Chevelette

7 Oct 2024

·

Stayed 2 nights

Restaurant staff are very friendly and welcoming. There is construction on the building which we were not informed when we booked. We had the first floor suite but it was too noisy and lots of banging which scared my little boy. The reception was helpful but quite rude when we asked for another room.

10

Claire

21 Aug 2024

·

Stayed 4 nights

Facilities great. Staff friendly. Everything clean. Shame you have to pay to park at the hotel though.

10

Suzanne

16 Oct 2025

·

Stayed 1 night

Lovely comfortable room overlooking the sea. Everything we needed for an overnight theatre stay . Really well situated hotel opposite the beach 5 minutes to the BIC and Pavillion theatres and shops . Parking is a bit pricey on site nearly £15 per night but there is a car park a short walk away that charges £6.30 for 24hrs

6

Emma

25 Sept 2025

·

Stayed 2 nights

I booked the hotel mainly for the EV charging, which was out of order when I arrived. The receptionist did advise I could use one of the sister hotel's chargers. The car park is extremely tight, so if you've got a big car - beware! The hotel is rather dated & in desperate need of some TLC - The staff were all friendly. They had run out of the wine I wanted.. no biggie. They were dog friendly.. big plus!

8

Nicola

18 Mar 2023

·

Stayed 3 nights

This hotel is situated right on the gardens with a short walk to the shops and BH2 complex. The staff are friendly and welcoming. The room was large with a nice bathroom. There was a nice selection toiletries and plenty of tea and coffee with biscuits in the room. The TV was on the small side and on the wall quite far from the bed. The breakfast could have had more selection. I found this a bit basic for this standard of hotel. Food was good quality and had a fancy coffee machine, which was piping hot. Parking is charged at £14 per night. Which we weren't aware of. We enjoyed our stay and would stay again.

8

Stuart

6 May 2024

·

Stayed 2 nights

At the time of our visit, a refurb is on going. This means that while we had a sea view, we also had a skip and scaffolding view It would have been good to know before booking that the two suites I booked for my mother's 80th birthday, required climbing 2 flights of stairs, because the lift serves a different part of the hotel.

8

Karen

9 Nov 2024

·

Stayed 1 night

It wasn’t stipulated in the booking that we had to pay for parking. It usually is free for guests but NOT if booked through a third party. Breakfast selection was good. We had selected a premium room, but I’m not sure if that was what we got. It looked nothing like the photos on the site. Otherwise the property is good value for money and conveniently situated.

6

William

17 Nov 2024

·

Stayed 1 night

Great location and huge room. But, no room in car park. Had to pay to park in multi storey 5 minutes walk away. Also, central heating system made a loud noise - air in system? - which did not allow for a restful, quiet night's sleep.

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Cleanliness

Many guests found rooms and public areas clean, especially newly refurbished spaces, though a minority reported issues such as mould, spider webs, or unclean linens.

Related guest reviews

2

Saakshi

3 Sept 2024

·

Stayed 1 night

One of the worst hotel experience ever! I recently stayed at this property with my kids and with no doubt was a horrible experience through out. To begin with, the room was not clean by any standards - the bedsheet was evidently reused without wash as it had sand all over the bed. The tap water was pale yellow. And the staff was the worst part of the experience - as they seemed busy pushing charges instead of meeting basics of customer service standards. Finally, the parking measures are worst to a different standard - as they just sent me a parking fine for parking my car while I was trying to check in. I highly recommend families to avoid staying in this hotel!

8

Sai

15 Jun 2025

·

Stayed 2 nights

Friendly staff on check in Great location near beach and conference centre Dated decor, bathroom does have some sealant mould. Only one socket in the room which TV and phone plugged into

4

Maria

24 Oct 2025

·

Stayed 2 nights

Room was in need of an update and needed a good clean

10

abi

11 Dec 2024

·

Stayed 1 night

Room was lovely and clean, recently refurbished I believe. Bathroom was excellent

10

Bear

17 Dec 2025

·

Stayed 1 night

Room very clean x

4

Jordi

28 Aug 2024

·

Stayed 2 nights

It was okay, to be fair, it doesn’t truly feel like a 4-star hotel. There were spiderwebs on the ceiling, and the toilet sink was broken. The receptionist lady was lovely. It’s a shame because the location is amazing. However, it doesn’t have a pool on-site. You have to go to another hotel, which is a 20-minute walk away, to use their pool. That’s not very convenient.

10

Anna

22 Aug 2024

·

Stayed 2 nights

Had a superior family room with my kids, room was huge, beautiful and very clean. The whole hotel was spotless and all staff I met were lovely and friendly. Location couldnt have been better, literally right in centre of beachfront. Food in restaurant was really nice and good choices too. No complaints

8

Ryan

6 May 2025

·

Stayed 1 night

Friendly staff, rooms had very recently been redecorated so in great condition, Excellent location as very close to beech and peer.

10

Eliza

30 Jul 2024

·

Stayed 1 night

I stayed at many places in Bournemouth but first time in Hermitage. It was great. I’m a terrible germophobe but to my surprise every surface was spotless. Beddings clean and fresh. Towels well washed. No speck of dust. Carpet looked as though they washed them before the season. Comfortable mattress and plenty of pillows. Aircon so quiet I managed to fall asleep in a lovely cool room. I’m coming back to Hermitage soon…

10

Eric

9 Nov 2025

·

Stayed 2 nights

Staff very helpful,food good and plentiful,room clean and comfortable

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Rooms

Room quality varies widely: many are spacious with sea views and some newly refurbished, while others feel basic or worn, with weak showers, limited sockets, smaller or less comfortable beds, and occasional noise from fans, heating or events.

Related guest reviews

8

STEPHEN

18 Jul 2023

·

Stayed 4 nights

Hotel only short walk to promenade Room was very clean but shower not very powerful and unable to mix hot and cold very well Breakfast good. Lots of choice Very disappointed to be told £14 a day parking when checked in. This was not stated on hotel.com emailof booking confirmation

10

Cindy

8 Jun 2024

·

Stayed 1 night

Despite the hotel having major refurbishment, I didn't hear any noise. Lovely double room with a sea view.

8

Emily

19 May 2025

·

Stayed 1 night

The hotel is in an amazing location! Right on the beach and walkable distance to the centre. The rooms are spacious, modern and clean. The rest of the hotel is a little out dated but still a nice hotel. The one thing that really did let this place down is the staff. Everyone we met was very unwelcoming, we didn’t even get a hello when we checked in. I don’t think we saw one member of staff smile and it is a shame because this hotel has so much potential to be even better. I would stay here again because the location is great but I wouldn’t hold out any expectations to be greeted in a friendly way or made to feel welcome.

10

Suzanne

16 Oct 2025

·

Stayed 1 night

Lovely comfortable room overlooking the sea. Everything we needed for an overnight theatre stay . Really well situated hotel opposite the beach 5 minutes to the BIC and Pavillion theatres and shops . Parking is a bit pricey on site nearly £15 per night but there is a car park a short walk away that charges £6.30 for 24hrs

2

Kyle

31 May 2025

·

Stayed 3 nights

Stayed with our 9 week old baby and was given a room only accessible via stairs not ideal. The room was spacious, but must had been next to a generator or aircon unit as we could constantly hear whirring and banging throughout the night. Great location but wouldn’t stay here again.

10

Anna

22 Aug 2024

·

Stayed 2 nights

Had a superior family room with my kids, room was huge, beautiful and very clean. The whole hotel was spotless and all staff I met were lovely and friendly. Location couldnt have been better, literally right in centre of beachfront. Food in restaurant was really nice and good choices too. No complaints

6

Katie

31 Oct 2025

·

Stayed 2 nights

Room was very basic and quite cold. Bathroom was in need of a refuel with cracks and damage to bath. Linens were clean and room was clean but all generally tired. Breakfast was ok very average. Afternoon tea was disappointing and dinner the same. Reception area was clean and dining area tidy but dull. Parking was good for us but we were lucky to get a space.

8

Miles

11 Jul 2023

·

Stayed 3 nights

We had a lovely short break in a superior twin room with a magnificent sea view. My wife has mobility issues and we chose this hotel as it is so close to the beach, literally 3 minutes away. We are already planning our next break at the Hermitage.

8

Barrie

14 Sept 2024

·

Stayed 5 nights

Refurbished rooms very good, other rooms looking tired. Majority of staff very good. Hotel ideally placed for beach and town centre. Would stay again.

6

William

17 Nov 2024

·

Stayed 1 night

Great location and huge room. But, no room in car park. Had to pay to park in multi storey 5 minutes walk away. Also, central heating system made a loud noise - air in system? - which did not allow for a restful, quiet night's sleep.

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Service

Staff are frequently described as friendly and helpful, with quick resolutions and occasional upgrades; however, some guests reported slow or unwelcoming check-in and poor responses from night staff or management.

Related guest reviews

10

Paul

5 May 2025

·

Stayed 1 night

Easy check in/out with friendly staff throughout. We’ve stayed several times previously and will definitely return again.

2

Molly

18 Feb 2024

·

Stayed 3 nights

Unfortunately we did not have the best stay here. We were woken up ever morning by either an alarm, or renovation work (drilling) and the cleaning staff asking if we wanted the room to be cleaned (she came at 9:00am). The front desk staff were rude and did not give us all the information when we asked.

10

Catherine

8 Mar 2024

·

Stayed 1 night

A very lovely hotel with a great price for solo traveller single room with sea view and ensuite bathroom with bath and shower. TV room service. Options for dinner and breakfast. Extremely high standards of customer service. Nicely decorated and good set menu with good variety of options very well cooked and presented food which was delicious. Attentive , friendly staff who were able to provide information on the local area. Tea and coffee in room. Cosy and warm with good thock curtains to cut out light when sleeping. Very quiet at night. Bar and restaurant on site. Lots of storage available. Walking distance to beach, BIC, Pavillion and restaurants and bars. Car park available and 5 mins by taxi from station. Lift available. Had a really excellent experience and will definitely book again. I would recommend to friends and family.

10

Sarah

18 May 2025

·

Stayed 1 night

Check in was a joke,20 minutes waiting to check in. Not good.

4

Ujas

10 Nov 2024

·

We have stayed there for birthday party. Location is great but staff service were unexpected for hotel like this. I called reception in night for towels and toilet tissue so the guy was in night shift at reception he told me come nd pick up from downstairs and when I asked them I have a headache because I was outside for long time I can’t able to come he said I will come then didn’t show up. In morning I woke up at 11 and check out time was 11. Reception called for check out I explained my condition to other guy at reception to give me an hour I don’t mind to pay because I have to get ready for checkout. He was like sorry but housekeeping is at door I can’t make it and then I told about the guy who was talking on phone in night when I requested for towels and tissue then he just completely ignored conversation and told me I can’t give you an extra one hour check out time is 11. Location wise it was good but all is matters staff behaviour and manager responsibility. In case of staff and manager responsibility and behaviours I would rate 1 out of 5. Hope you guys have great day

8

Emily

19 May 2025

·

Stayed 1 night

The hotel is in an amazing location! Right on the beach and walkable distance to the centre. The rooms are spacious, modern and clean. The rest of the hotel is a little out dated but still a nice hotel. The one thing that really did let this place down is the staff. Everyone we met was very unwelcoming, we didn’t even get a hello when we checked in. I don’t think we saw one member of staff smile and it is a shame because this hotel has so much potential to be even better. I would stay here again because the location is great but I wouldn’t hold out any expectations to be greeted in a friendly way or made to feel welcome.

10

Rita

9 Mar 2025

·

Stayed 1 night

We have stayed at the hotel a few times and it has the lovely feel of a family run hotel although I assume it’s not. Staff are lovely and really helpful.

10

JOHN

10 Mar 2024

·

Stayed 2 nights

From the reception staff who welcomed us on our arrival, bar and dining room staff. They were helpful and very pleasant and nothing was too much trouble for them. The our bedroom was kept very clean.

10

Clare

20 Jul 2024

·

Stayed 1 night

Lovely place to stay. Helpful, friendly and chatty staff.

4

Andrew

2 Oct 2023

·

Stayed 1 night

Initial check-in felt like something out of Fawlty Towers - a very slow explanation of how a hotel worked for somebody who'd never stayed in one before. Room - no sockets by the bed and poor water pressure in the shower. Night porter took many rings to open the front door (apparently lots of drunk people ring the door at night which is why he didn't respond).

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Location

Outstanding location opposite the beach and pier and a short walk to the BIC, gardens and town; ideal for events and seaside stays.

Related guest reviews

10

Charlotte

14 Feb 2024

·

Stayed 1 night

Fantastic location, large car park, opposite the pier, next to the gardens & close to town. Lovely staff. Large rooms. Comfortable bed this time too.

10

Suzanne

16 Oct 2025

·

Stayed 1 night

Lovely comfortable room overlooking the sea. Everything we needed for an overnight theatre stay . Really well situated hotel opposite the beach 5 minutes to the BIC and Pavillion theatres and shops . Parking is a bit pricey on site nearly £15 per night but there is a car park a short walk away that charges £6.30 for 24hrs

8

Gavin

18 Mar 2024

·

Stayed 1 night

I stayed one night to attend a gig at the BIC which is literally just across the road. The park and the beach are a few foot steps one way, the mall with loads of restaurants is a few in the other direction. The hotel is old but comfortable. Room was nice, everywhere is clean. Breakfast was a bit basic but did the job. Not sure I'd want to stay a week but for a few days it fit the bill. I parked in the BIC's car park and then discovered the hotel has quite a bit of parking (and works out £2.50 cheaper than the BIC overnight).

10

Tracey

21 Jul 2025

·

Stayed 3 nights

This hotel is situated in the best place for everything you need. The staff are friendly and always there if needed. The breakfast was fabulous. We will be back.

8

Julie

11 May 2025

·

Stayed 1 night

Very central

10

Mark

26 Mar 2025

·

Stayed 2 nights

Very cosy and a superb location!

8

Jason

15 Dec 2024

·

Stayed 1 night

Friendly hotel in great location for shopping and beaches

10

Neil

30 Nov 2025

·

Stayed 2 nights

Great stay nice room good price nice breakfast ideal location for Bic we will be back

8

Andrew

27 Mar 2024

·

Stayed 1 night

Excellent location if going to a show at the BIC!

8

Barrie

14 Sept 2024

·

Stayed 5 nights

Refurbished rooms very good, other rooms looking tired. Majority of staff very good. Hotel ideally placed for beach and town centre. Would stay again.

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Dining

Breakfast and dining are inconsistent: many enjoyed tasty or excellent breakfasts and decent meals, but others found options limited or basic, items cold or missing, and coffee queues due to a single machine.

Related guest reviews

8

Josie

4 May 2025

·

Stayed 1 night

Nice hotel with lovely service. Breakfast is excellent. I wouldn’t rate this hotel 4star maybe 3 star and needs a little updating in places but overall a good hotel.

6

Beverley

31 Mar 2025

·

Stayed 2 nights

Great location, clean room and comfy beds but noisy doors and lift - food awful - breakfast cold and ran out of items, evening meal tasteless - a real shame as this used to be a lovely hotel

10

Anna

22 Aug 2024

·

Stayed 2 nights

Had a superior family room with my kids, room was huge, beautiful and very clean. The whole hotel was spotless and all staff I met were lovely and friendly. Location couldnt have been better, literally right in centre of beachfront. Food in restaurant was really nice and good choices too. No complaints

6

Katie

31 Oct 2025

·

Stayed 2 nights

Room was very basic and quite cold. Bathroom was in need of a refuel with cracks and damage to bath. Linens were clean and room was clean but all generally tired. Breakfast was ok very average. Afternoon tea was disappointing and dinner the same. Reception area was clean and dining area tidy but dull. Parking was good for us but we were lucky to get a space.

10

Tracey

21 Jul 2025

·

Stayed 3 nights

This hotel is situated in the best place for everything you need. The staff are friendly and always there if needed. The breakfast was fabulous. We will be back.

10

Rong

26 Jan 2025

·

Stayed 8 nights

Staffs work at this property are always helpful to answer question j have. The food and service provided in the restaurant in the property are very good.

10

Mrs b j

15 Apr 2024

·

Stayed 1 night

Great hotel, in good location. Bar staff are very slow. Bit disappointed with the £14 to have to pay to park in the hotel car park. Breakfast was lovely they even catered for my husband who is gluten and dairy free.

6

Ray

19 Oct 2025

·

Stayed 2 nights

Good hotel. Breakfast was frustrating, just one coffee machine available, so a long wait for hot drinks.

8

Mrunal

19 May 2025

·

Stayed 1 night

Next to Bournemouth beach which is a big plus. The restaurant menu is very limited, and the breakfast is basic. The parking on-premise is great, and again the convenience because of the location is fantastic. Good value for money overall. Next time I would not do breakfast here, but instead spend that money to go out to one of the many options in town.

4

Feliciano

15 Dec 2024

·

Stayed 2 nights

The Hermitage Hotel is an old hotel that has seen better times. The hotel is refurbishing the rooms, we were at the 4th floor and rooms are great: new, extremely clean and very comfortable. The worst part of the hotel is the breakfast and poor service that is offered: lack of staff, ham with mould, cheese that is so overdue that the corners are lifting due to dryness. When pointed out to the service, the shrug their shoulders, didn’t say anything and left (the cheese/ham stayed, not sure if they removed them later). Similarly with pastry: had to ask repeatedly to refill the pastry board. In summary, an hotel that is trying to upgrade, which is good. My advice will be to train the staff and the chef in the breakfast.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $84	17 $122
18 $95	19 $95	20 $95	21 $100	22 $95	23 $95	24 $116
25 $95	26 $105	27 $95	28 $95	29 $96	30 $107	31 $132

Su	Mo	Tu	We	Th	Fr	Sa
1 $107	2 $105	3 $113	4 $132	5 $118	6 $121	7 $150
8 $95	9 $116	10 $116	11 $107	12 $129	13 $118	14 $153
15 $105	16 $190	17 $148	18 $118	19 $118	20 $105	21 $118
22 $97	23 $96	24 $95	25 $158	26 $126	27 $127	28 $148
29 $134	30 $95

The Hermitage Hotel - OCEANA COLLECTION

Prices for The Hermitage Hotel - OCEANA COLLECTION

Monthly average prices

About this property

Location

Room options

Family Room with Sea View

Classic Double Room

Superior Sea View Family 3 Room

Classic Family 5 Room

Luxury Suite

Compact Double

Suite with Sea View

Classic King Or Twin Room

Sea View Family 3 Room

Sea View King Or Twin Room

Classic Family 3 Room

Sea View Double Room

Classic Twin Room

Single Room with Sea View

Classic Family 4 Room

Single Room

Guest reviews of The Hermitage Hotel - OCEANA COLLECTION

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about The Hermitage Hotel - OCEANA COLLECTION

Prices for upcoming dates