Hotelcoz All Inclusive
From
$159
/ night
Select dates to see prices and availability
From
$159
/ night
About this property
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, an outdoor tennis court, and a fitness center. Additional featur...
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, an outdoor tennis court, and a fitness center. Additional features at this resort include complimentary wireless internet access, concierge services, and an arcade/game room.
Business amenities
Featured amenities include a computer station, express check-in, and dry cleaning/laundry services. Planning an event in Cozumel? This resort has 5381 square feet (500 square meters) of space consisting of conference space and 4 meeting rooms. A shuttle from the hotel to the airport is provided for a surcharge (available on request), and free self parking is available onsite.
Dining
Enjoy international cuisine at El Cocal, one of the resort's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 4 bars/lounges.
Rooms
Make yourself at home in one of the 251 air-conditioned rooms featuring flat-screen televisions. Rooms have private furnished balconies or patios. Cable television is provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Location
With a stay at Hotelcoz All Inclusive in Cozumel (Zona Hotelera Norte), you'll be a 2-minute drive from Playa San Juan and 6 minutes from Maya Heritage Monument. This all-inclusive resort is 5.1 mi (8.2 km) from Stingray Beach and 9 mi (14.5 km) from Chankanaab National Park.
What's nearby
Playa San Juan(0.8 miles)
Villa Maya(2.2 miles)
Maya Heritage Monument(2.9 miles)
Los Cinco Soles(3.1 miles)
Malecon San Miguel(3.2 miles)
Cozumel Museum(3.2 miles)
Cozumel Maritime Terminal(3.3 miles)
Cozumel Fiscal Pier Ferry Terminal(3.4 miles)
Benito Juarez Park(3.6 miles)
Central Plaza(3.6 miles)
Rafael E Melgar Statue(3.7 miles)
Museo de la Isla de Cozumel(3.7 miles)
Punta Langosta Cruise Terminal(3.8 miles)
San Miguel Church(3.8 miles)
Palacio Municipal(4.1 miles)
The nearest major airport is Cozumel Intl. Airport (CZM)(4.1 miles)
Laundry service
Elevator / Lift
Multilingual Staff
Garden
Scuba Diving
Billiards
Location
Playa Santa Pilar Km 4.5, Top Floor, Zona Hotelera Norte, San Miguel, Quintana Roo, Mexico
Playa San Juan (0.8 miles)
Villa Maya (2.2 miles)
Maya Heritage Monument (2.9 miles)
Los Cinco Soles (3.1 miles)
Malecon San Miguel (3.2 miles)
Cozumel Museum (3.2 miles)
Room options
3
Sky Ocean View
Room details
2 Full Beds
1 King Bed
Sleeps 4
517 ft²
Balcony or PatioAir ConditioningPrivate BathroomLaptop Workspace
4
Premium Sky Top
Room details
1 King Bed
2 Full Beds
Sleeps 4
517 ft²
Balcony or PatioAir ConditioningPrivate BathroomLaptop Workspace
3
Balcony Ocean View Guarantee
Room details
1 King Bed
2 Full Beds
Sleeps 4
517 ft²
Balcony or PatioAir ConditioningPrivate BathroomLaptop Workspace
2
Garden View
Room details
1 King Bed
2 Full Beds
Sleeps 4
517 ft²
Balcony or PatioAir ConditioningPrivate BathroomLaptop Workspace
2
Balcony Athletic Ocean View Guarantee
Room details
2 Full Beds
1 King Bed
Sleeps 4
BalconyBalcony or PatioAir ConditioningPrivate BathroomLaptop Workspace
Guest reviews of Hotelcoz All Inclusive
7.2
Good
Based on 288 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Travellers describe Hotelcoz All Inclusive as an older, budget-friendly beachfront resort with friendly staff, excellent snorkeling, but aging facilities, limited entertainment, and maintenance issues such as weak air conditioning, inconsistent hot water, dated rooms, and murky pools.
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What guests think
Travellers describe Hotelcoz All Inclusive as an older, budget-friendly beachfront resort with friendly staff, excellent snorkeling, but aging facilities, limited entertainment, and maintenance issues such as weak air conditioning, inconsistent hot water, dated rooms, and murky pools.
Guests frequently praise the beach and on-site snorkeling, as well as warm, attentive service from most staff. Common downsides include dated interiors, hard beds, birds around the outdoor buffet, repetitive food with limited drink selection, and some facilities closed or under maintenance. The location is quiet and a short ride from town and the airport. Expect a simple, low-key stay focused on beach time rather than amenities.
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AI-generated summary based on recent guest reviews
Facilities
Beachfront setting with great on-site snorkeling, but facilities are aging: pools are sometimes cloudy or closed, the swim up bar is often shut, the gym is minimal, elevators/hot tubs have issues, and organized entertainment is limited or absent.
Related guest reviews
4
Patricia Maureen
Mar 28, 2025
·
Stayed 9 nights
We were quite disappointed by the selection and quality of food at the buffet, however the dinners in the restaurant were good. The pools were not very clean. In one pool, it was so murky that you couldn’t see your legs when standing in the pool. Very gross.
We were quite disappointed by the selection and quality of food at the buffet, however the dinners in the restaurant were good. The pools were not very clean. In one pool, it was so murky that you couldn’t see your legs when standing in the pool. Very gross.
6
Richard Scott
May 20, 2024
·
Stayed 4 nights
The pool looked bad and was closed for part of our stay
The pool looked bad and was closed for part of our stay
10
Monica
Mar 5, 2025
·
Stayed 3 nights
Good. The pool was dirty so we did not get in . Other than that is was good.
Good. The pool was dirty so we did not get in . Other than that is was good.
8
Laura Knight
Jul 1, 2025
·
Stayed 2 nights
Access to beach for snorkling was easy and amazing. Staff around pool and dining area were awesome. Hotel is very old and somewhat run down. Swim up bar was permanently closed. Air conditioner was lacking in room (did not get very cool). Food was so-so. Front desk was friendly but very slow
Access to beach for snorkling was easy and amazing. Staff around pool and dining area were awesome. Hotel is very old and somewhat run down. Swim up bar was permanently closed. Air conditioner was lacking in room (did not get very cool). Food was so-so. Front desk was friendly but very slow
4
Delas Lamont Vaughan
Jun 29, 2025
·
Stayed 7 nights
The hole week the pool was green and couldn't swim. They served the same food all week only three main dishes on menu. No entertainment at all during the day or night. and the swim up bar was never opened. The staff was very nice and polite.
The hole week the pool was green and couldn't swim. They served the same food all week only three main dishes on menu. No entertainment at all during the day or night. and the swim up bar was never opened. The staff was very nice and polite.
8
Cynthia J
May 27, 2025
·
Stayed 7 nights
Service was great even though staff was minimal. Food was excellent. Large pool was in dire need of chemicals, very cloudy and green. No amount of vacuuming fixed the problem. No entertainment, all pool staff was required to paint outside areas, this was inappropriate for all of your guests. I have been coming here 20 years, and i was disappointed for the first time. I was sorry to see Christian leave, he's a longtime friend. For three days we had no hot water, then one of the shower handles broke, and thankfully maintenence fixed it fairly quickly. Thanks to the many staff members for excellent services, from wait staff, bartenders, Cesar, housekeeping, and Roberto in the lobby.
Service was great even though staff was minimal. Food was excellent. Large pool was in dire need of chemicals, very cloudy and green. No amount of vacuuming fixed the problem. No entertainment, all pool staff was required to paint outside areas, this was inappropriate for all of your guests. I have been coming here 20 years, and i was disappointed for the first time. I was sorry to see Christian leave, he's a longtime friend. For three days we had no hot water, then one of the shower handles broke, and thankfully maintenence fixed it fairly quickly. Thanks to the many staff members for excellent services, from wait staff, bartenders, Cesar, housekeeping, and Roberto in the lobby.
10
Karen L
Mar 25, 2025
·
Stayed 5 nights
They should not be able to advertise a fitness center but other than that, it was great!
They should not be able to advertise a fitness center but other than that, it was great!
6
Rodolfo
Apr 21, 2025
·
Stayed 3 nights
Several things not working,i think needs more activities
Several things not working,i think needs more activities
6
Arami
Mar 26, 2025
·
Stayed 6 nights
Reviews that mention terrible checkin process are absolutrly correct. We arrived 2 hours before 11am check in and the front deak wanted to charge $80usd to allow us to check in to the property. We didnt need full access or even food or drinks but wantef to just check out the beach. The front desk person told us to sit on the chairs and not move until 11am. What?! Im on vacation, not on time out. Ultimalely another staff came and told us to enjoy the beach. The check in process was long and included extra resort fees $15usd/room/night. None of this was mentioned in our all inclusive package. Rooms were clean and large and I think most if not all have ocean views. The best part of thia resort is the activity staff. Leo, Cesar and Cristian were incredibly fun and made up for the grumpy front desk folks. Palapas are available if you are up well before 7am. Many folks chain smoke all day under palapas. Gross! Snorkeling is wonderful and they have free guided tours at 11am. There is one buffet restaurant and one a la carte. You need to line up before 8am to get an a la carte reservation. Food is fine. There is no night life at this resort. No shows. No bar. Not even a lobby with music. After dinner you can enjoy the beach, go off property or go to bed. Nada. Zilch. Nothing to do. This is a budget property and it shows. The staff (aside from check in) are incredible and its a very mellow place with almost no rules. Example you can bring food and drink to the beach. 7/10
Reviews that mention terrible checkin process are absolutrly correct. We arrived 2 hours before 11am check in and the front deak wanted to charge $80usd to allow us to check in to the property. We didnt need full access or even food or drinks but wantef to just check out the beach. The front desk person told us to sit on the chairs and not move until 11am. What?! Im on vacation, not on time out. Ultimalely another staff came and told us to enjoy the beach. The check in process was long and included extra resort fees $15usd/room/night. None of this was mentioned in our all inclusive package. Rooms were clean and large and I think most if not all have ocean views. The best part of thia resort is the activity staff. Leo, Cesar and Cristian were incredibly fun and made up for the grumpy front desk folks. Palapas are available if you are up well before 7am. Many folks chain smoke all day under palapas. Gross! Snorkeling is wonderful and they have free guided tours at 11am. There is one buffet restaurant and one a la carte. You need to line up before 8am to get an a la carte reservation. Food is fine. There is no night life at this resort. No shows. No bar. Not even a lobby with music. After dinner you can enjoy the beach, go off property or go to bed. Nada. Zilch. Nothing to do. This is a budget property and it shows. The staff (aside from check in) are incredible and its a very mellow place with almost no rules. Example you can bring food and drink to the beach. 7/10
4
Carrie
May 22, 2025
·
Stayed 7 nights
I hate having to leave a negative review as this was a return trip for us to this resort and we enjoyed our stay before. This time, however, we were extremely disappointed. First, the A/C could not keep up with the humidity, so everything in our room felt damp the whole time. There was always only one pool available, except for the last day of our stay, when they finally had both of them open. They did not have a lunch or dinner buffet available, like the last time we were there... so only had access to a very limited menu. We had dinner at the on-site restaurant only once, because the A/C wasn't functioning and it was 100 degrees in there. But the deal breaker for me was when one of the staff just opened our door at 10 pm without knocking, even though we had the Do Not Disturb on the door! Most of the staff are extremely friendly and helpful and you can't beat the water there, but I'm afraid we won't be returning. Several of the promised amenities that we had paid for were not functioning and a staff member breached our room unannounced and management did nothing to "resolve the issue" besides offering to change our room and an apologize for the inconvenience.
I hate having to leave a negative review as this was a return trip for us to this resort and we enjoyed our stay before. This time, however, we were extremely disappointed. First, the A/C could not keep up with the humidity, so everything in our room felt damp the whole time. There was always only one pool available, except for the last day of our stay, when they finally had both of them open. They did not have a lunch or dinner buffet available, like the last time we were there... so only had access to a very limited menu. We had dinner at the on-site restaurant only once, because the A/C wasn't functioning and it was 100 degrees in there. But the deal breaker for me was when one of the staff just opened our door at 10 pm without knocking, even though we had the Do Not Disturb on the door! Most of the staff are extremely friendly and helpful and you can't beat the water there, but I'm afraid we won't be returning. Several of the promised amenities that we had paid for were not functioning and a staff member breached our room unannounced and management did nothing to "resolve the issue" besides offering to change our room and an apologize for the inconvenience.
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AI-generated summary based on recent guest reviews
Cleanliness
Feedback is mixed: some guests found rooms and grounds very clean, while others reported mold, stained linens, pests, and unsanitary conditions due to birds around the buffet. Maintenance-related cleanliness issues (drains, odors) also appear in reviews.
Related guest reviews
6
Mirielle
Apr 13, 2025
·
Stayed 4 nights
The pools and food are outstanding but the bathrooms in the rooms are disgusting. As well the sheets and towels are rather stained. The drinks, food and beach are amazing, along with the service. But the property is very limited by the dirty and outdated rooms, especially the bathroom.
The pools and food are outstanding but the bathrooms in the rooms are disgusting. As well the sheets and towels are rather stained. The drinks, food and beach are amazing, along with the service. But the property is very limited by the dirty and outdated rooms, especially the bathroom.
8
Sean
Aug 10, 2024
·
Stayed 4 nights
The food was good, people nice and beac was great. If they want to improve I would say some extra umbrellas by the beach and working on Cleaning the rooms more, it had a moldy smell and dirty sheets.
The food was good, people nice and beac was great. If they want to improve I would say some extra umbrellas by the beach and working on Cleaning the rooms more, it had a moldy smell and dirty sheets.
4
Taylor
Jan 10, 2025
·
Stayed 6 nights
Friendly service. Musty smells (I suspect mold) Cockroach in hotel room Random cups left outside of hotel room for the 5 days we stayed. Collecting gnats and mold The managers very rude. Standoffish (Omar) Don’t recommend.
Friendly service. Musty smells (I suspect mold) Cockroach in hotel room Random cups left outside of hotel room for the 5 days we stayed. Collecting gnats and mold The managers very rude. Standoffish (Omar) Don’t recommend.
2
analy
May 26, 2025
·
Stayed 2 nights
Lo único que me gustó fue la atención de todos los meseros, la comida y la playa del hotel. De ahí en fuera las 2 noches que me hospedé amanecí con piquetes de chinches en varias partes de mi cuerpo, al llegar ya tenía reservada y “pagada” mi estancia con todo y niños, lo cual resulta que cuando llegué, me dicen que en las letras chiquitas de la reservación dice que incluyen menores pero de 3 años! Aún y cuando el la reserva ya venía estipulado las personas, los niños con todo y sus edades y el cobro. Tuve que volver a pagar la estancia de mis hijos. El hotel está muy viejo y el mobiliario también. Tiene mucho potencial, hace falta una buena remodelación, más cuidado y limpieza.
Lo único que me gustó fue la atención de todos los meseros, la comida y la playa del hotel. De ahí en fuera las 2 noches que me hospedé amanecí con piquetes de chinches en varias partes de mi cuerpo, al llegar ya tenía reservada y “pagada” mi estancia con todo y niños, lo cual resulta que cuando llegué, me dicen que en las letras chiquitas de la reservación dice que incluyen menores pero de 3 años! Aún y cuando el la reserva ya venía estipulado las personas, los niños con todo y sus edades y el cobro. Tuve que volver a pagar la estancia de mis hijos. El hotel está muy viejo y el mobiliario también. Tiene mucho potencial, hace falta una buena remodelación, más cuidado y limpieza.
4
Ashley
May 13, 2025
·
Stayed 4 nights
Friendly guests. Uncomfortable bed. Elevator didn’t work the entire time. Not always easy getting food. Birds kept getting into dining and eating the food. Shower didn’t drain.
Friendly guests. Uncomfortable bed. Elevator didn’t work the entire time. Not always easy getting food. Birds kept getting into dining and eating the food. Shower didn’t drain.
2
Timendric
May 1, 2025
·
Stayed 5 nights
The pools were filthy… I ordered room service and it never came…. We didn’t have any running water for hours the AC was loud and didn’t work well… no wash clothes…. Birds will steal your food… I wouldn’t recommend it… definitely not going back… but the island was nice
The pools were filthy… I ordered room service and it never came…. We didn’t have any running water for hours the AC was loud and didn’t work well… no wash clothes…. Birds will steal your food… I wouldn’t recommend it… definitely not going back… but the island was nice
8
monica
Mar 23, 2025
·
Stayed 6 nights
The location is amazing, but the rooms are in really poor condition. The staff works really hard. They are so nice. The buffet food is horrible but the restaurant options are amazing. You just have to make a reservation. The breakfast is really good in the restaurant as well without any reservation required, but avoid the buffet. The rooms are very worn down. The views were amazing from the balcony but the bathroom amenities not so good as the hairdryer was burnt and didn’t work , the bathroom sliding doors looked moldy. They need to upgrade the rooms definitely.
The location is amazing, but the rooms are in really poor condition. The staff works really hard. They are so nice. The buffet food is horrible but the restaurant options are amazing. You just have to make a reservation. The breakfast is really good in the restaurant as well without any reservation required, but avoid the buffet. The rooms are very worn down. The views were amazing from the balcony but the bathroom amenities not so good as the hairdryer was burnt and didn’t work , the bathroom sliding doors looked moldy. They need to upgrade the rooms definitely.
2
Daniel
Jun 15, 2025
·
Stayed 3 nights
Muy mal , descuidado el lugar muy antiguo y no le dan mantenimiento a la habitaciones , muy sucio
Muy mal , descuidado el lugar muy antiguo y no le dan mantenimiento a la habitaciones , muy sucio
2
Eric
Jun 7, 2025
·
Stayed 7 nights
Main pool was closed. Mold in bathroom and shower. Food wasn’t very good.
Main pool was closed. Mold in bathroom and shower. Food wasn’t very good.
6
Danielle
Mar 30, 2025
·
Stayed 3 nights
This resort is very dated, the furniture and fixings were old. BUT, it was super clean. The rooms didn’t even have any dust. The staff were always cleaning and taking care of things. The food was mediocre at best and even dinner in the restaurant wasn’t very good. The buffet was a little wild at times between the birds flying in and out despite the netting. But again, the staff kept everything really clean. The beds and pillows were comfortable, the water was hot and the ac cold. The views from the room were all of the ocean.
This resort is very dated, the furniture and fixings were old. BUT, it was super clean. The rooms didn’t even have any dust. The staff were always cleaning and taking care of things. The food was mediocre at best and even dinner in the restaurant wasn’t very good. The buffet was a little wild at times between the birds flying in and out despite the netting. But again, the staff kept everything really clean. The beds and pillows were comfortable, the water was hot and the ac cold. The views from the room were all of the ocean.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are typically spacious with ocean views, but decor and bathrooms are dated; beds are hard, AC can struggle to cool/dehumidify, and many rooms lack a mini fridge or phone. Recurring maintenance issues include weak water pressure and unreliable hot water.
Related guest reviews
8
Patty
May 11, 2025
·
Stayed 5 nights
I like the old fashion Mexican style design of the Resort, & this place was perfect. Loved the private beach area & the beautiful sunsets. The rooms are nice & roomy but the mattress in room 1507 really needs to be replaced, felt like sleeping on a box spring.
I like the old fashion Mexican style design of the Resort, & this place was perfect. Loved the private beach area & the beautiful sunsets. The rooms are nice & roomy but the mattress in room 1507 really needs to be replaced, felt like sleeping on a box spring.
6
albert craig
Apr 12, 2025
·
Stayed 7 nights
N O a/ c
N O a/ c
6
Lena
Apr 13, 2025
·
Stayed 7 nights
The room was hot the first few nights. The beds are terrible and uncomfortable. The shower is dirty. There are no umbrellas around the pool areas. Two pools were not in working order. The swim up bar was not in service. The booking said there would be a refrigerator and microwave and there was none in the room. Some of the waiting staff in the morning in the lobby were crabby. The buffet food was not good. Need to have the “menu” food out on the buffet! Maybe next time it will be better if there is a next time
The room was hot the first few nights. The beds are terrible and uncomfortable. The shower is dirty. There are no umbrellas around the pool areas. Two pools were not in working order. The swim up bar was not in service. The booking said there would be a refrigerator and microwave and there was none in the room. Some of the waiting staff in the morning in the lobby were crabby. The buffet food was not good. Need to have the “menu” food out on the buffet! Maybe next time it will be better if there is a next time
6
steve
Jul 2, 2025
·
Stayed 8 nights
There is no refrigerator, no coffee pot, the AC is limited to a warm 74 degrees, no room service menu. The beach is awesome, food is good but limited choice. Rooms are very dated. Staff is great!!!
There is no refrigerator, no coffee pot, the AC is limited to a warm 74 degrees, no room service menu. The beach is awesome, food is good but limited choice. Rooms are very dated. Staff is great!!!
2
Ronit
Mar 15, 2025
·
Stayed 7 nights
This has to be one of the most horrible experiences I’ve ever had at a vacation resort. The place is in desperate need of repair/renovation - very dated. It’s was breaking apart at the seems the whole week we were there! Limited food choices (1 outdoor dining area/ 1 indoor), no entertainment, nothing to do!
This has to be one of the most horrible experiences I’ve ever had at a vacation resort. The place is in desperate need of repair/renovation - very dated. It’s was breaking apart at the seems the whole week we were there! Limited food choices (1 outdoor dining area/ 1 indoor), no entertainment, nothing to do!
8
David
Mar 30, 2025
·
Stayed 2 nights
The room and general condition of the property was quite poor, but the staff was great and it was in a good location
The room and general condition of the property was quite poor, but the staff was great and it was in a good location
4
Julianne
Mar 2, 2025
·
Stayed 7 nights
Property is very out of date. No hot water. Had to use service elevator. Employees very nice and helpful.
Property is very out of date. No hot water. Had to use service elevator. Employees very nice and helpful.
8
monica
Mar 23, 2025
·
Stayed 6 nights
The location is amazing, but the rooms are in really poor condition. The staff works really hard. They are so nice. The buffet food is horrible but the restaurant options are amazing. You just have to make a reservation. The breakfast is really good in the restaurant as well without any reservation required, but avoid the buffet. The rooms are very worn down. The views were amazing from the balcony but the bathroom amenities not so good as the hairdryer was burnt and didn’t work , the bathroom sliding doors looked moldy. They need to upgrade the rooms definitely.
The location is amazing, but the rooms are in really poor condition. The staff works really hard. They are so nice. The buffet food is horrible but the restaurant options are amazing. You just have to make a reservation. The breakfast is really good in the restaurant as well without any reservation required, but avoid the buffet. The rooms are very worn down. The views were amazing from the balcony but the bathroom amenities not so good as the hairdryer was burnt and didn’t work , the bathroom sliding doors looked moldy. They need to upgrade the rooms definitely.
4
JENNIFER LABENTHA
May 18, 2025
·
Stayed 3 nights
The room i was in had a good view but the furniture was old and looked like it had bugs. Maintenance came to fix dresser and toilet. There was no phone in the room so i had to go to front desk for anything. Front desk handed out beach towels and everything else besides checking in people too on same line.
The room i was in had a good view but the furniture was old and looked like it had bugs. Maintenance came to fix dresser and toilet. There was no phone in the room so i had to go to front desk for anything. Front desk handed out beach towels and everything else besides checking in people too on same line.
6
Danielle
Mar 30, 2025
·
Stayed 3 nights
This resort is very dated, the furniture and fixings were old. BUT, it was super clean. The rooms didn’t even have any dust. The staff were always cleaning and taking care of things. The food was mediocre at best and even dinner in the restaurant wasn’t very good. The buffet was a little wild at times between the birds flying in and out despite the netting. But again, the staff kept everything really clean. The beds and pillows were comfortable, the water was hot and the ac cold. The views from the room were all of the ocean.
This resort is very dated, the furniture and fixings were old. BUT, it was super clean. The rooms didn’t even have any dust. The staff were always cleaning and taking care of things. The food was mediocre at best and even dinner in the restaurant wasn’t very good. The buffet was a little wild at times between the birds flying in and out despite the netting. But again, the staff kept everything really clean. The beds and pillows were comfortable, the water was hot and the ac cold. The views from the room were all of the ocean.
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AI-generated summary based on recent guest reviews
Service
Service is widely praised as warm and attentive across restaurants, bars, and housekeeping. However, several reviews cite slow or unfriendly front desk interactions, long check-in, and a hassle to secure dinner reservations.
Related guest reviews
6
Albert
Jan 27, 2025
·
Stayed 4 nights
The good: The staff and workers (except for the Guest Services rep) were pleasant, friendly, and went out of their way to ensure we had a good vacation. The room and facilities felt a little dated, but I wasnt expecting perfection for a 40 year old facility. The food was good and there were plenty of options, but did get monotonous by the 5th day of our stay. The drinks were plentiful but nothing top shelf. We loved the location and the snorkeling which was out of this world. The bad: Check in was atrocious as it took too long and the check-in agent (aka guest services) was cranky. The agent did not greet us, he did not smile, he did really regard us, he just demanded "passports!" and apathetically worked the overly cumbersome check-in process. I tried to be friendly and chat about our honeymoon at the resort 30 years ago, but he gave cranky dismissive responses. When my wife called him on his bad attitude, he said I was interrupting him. He also charged my credit card $1200 USD instead of 1200 pesos for "environmental fees" but reversed it when I pointed out his mistake. We saw this employee deal with other customers the same way, so know the issue is not us. My recommendation is he gets customer service training to realize his job is to satisfy the customer and pretend to care. Thank you El Cozumeleno and staff. If the had not been our check-in agent (think Operational Maintenance And Repair) it probably would have been a much more pleasant experience.
The good: The staff and workers (except for the Guest Services rep) were pleasant, friendly, and went out of their way to ensure we had a good vacation. The room and facilities felt a little dated, but I wasnt expecting perfection for a 40 year old facility. The food was good and there were plenty of options, but did get monotonous by the 5th day of our stay. The drinks were plentiful but nothing top shelf. We loved the location and the snorkeling which was out of this world. The bad: Check in was atrocious as it took too long and the check-in agent (aka guest services) was cranky. The agent did not greet us, he did not smile, he did really regard us, he just demanded "passports!" and apathetically worked the overly cumbersome check-in process. I tried to be friendly and chat about our honeymoon at the resort 30 years ago, but he gave cranky dismissive responses. When my wife called him on his bad attitude, he said I was interrupting him. He also charged my credit card $1200 USD instead of 1200 pesos for "environmental fees" but reversed it when I pointed out his mistake. We saw this employee deal with other customers the same way, so know the issue is not us. My recommendation is he gets customer service training to realize his job is to satisfy the customer and pretend to care. Thank you El Cozumeleno and staff. If the had not been our check-in agent (think Operational Maintenance And Repair) it probably would have been a much more pleasant experience.
8
Joyce
Apr 18, 2024
·
Stayed 5 nights
We had a really great time at this property. Absolutely beautiful. The staff at the restaurants and bars was top notch. Attentive and personal. However, the rooms are VERY dated. And the front desk personal is not so accommodating. It feels like you are bothering them. And Omar was the WORST!! Arrogant and RUDE!! Overall...we would stay again as the price is right.
We had a really great time at this property. Absolutely beautiful. The staff at the restaurants and bars was top notch. Attentive and personal. However, the rooms are VERY dated. And the front desk personal is not so accommodating. It feels like you are bothering them. And Omar was the WORST!! Arrogant and RUDE!! Overall...we would stay again as the price is right.
2
Jeffrey
Apr 19, 2025
·
Stayed 6 nights
OK, not a good review, first, the report looks nothing like the pictures, the resort is in need of serious renovation. The property is very worn, needs major repairs. When we checked in the front desk staff was NOT friendly at all. They put the wrist band on my wife’s wrist so tight that she asked to have another one put on and they wanted to charge us $10.00 USD. They refused to change it so she was uncomfortable the whole week. Our room had paint all over the fixtures, the bed was so worn out that it was bent like a banana. The shower door was rusted and wasn’t even functional. The show didn’t work and it took 2 days to have it repaired. Once they did we hardly had any water pressure. We asked to move to a different room and we were told NO. On the third day the water was out in the entire reports for 4 hours. We were told by local people that that was the second time in one month that the report lost water. The pools were filthy, they were so murky that you couldn’t even see the bottom of the pool. The were napkins and trash floating in the pool. One pool was empty and the swim up bar pool was closed. The report offered only one beer selection and the liquor was cheap non brand liquor. The food was so bad that we ate out for all our meals except breakfast. You had a choice of a limited buffet or the one dining room. The fountain on the front of the hotel was empty (no water) the fountain in the lobby was empty and not working. Small things like the chess set in the lobby h
OK, not a good review, first, the report looks nothing like the pictures, the resort is in need of serious renovation. The property is very worn, needs major repairs. When we checked in the front desk staff was NOT friendly at all. They put the wrist band on my wife’s wrist so tight that she asked to have another one put on and they wanted to charge us $10.00 USD. They refused to change it so she was uncomfortable the whole week. Our room had paint all over the fixtures, the bed was so worn out that it was bent like a banana. The shower door was rusted and wasn’t even functional. The show didn’t work and it took 2 days to have it repaired. Once they did we hardly had any water pressure. We asked to move to a different room and we were told NO. On the third day the water was out in the entire reports for 4 hours. We were told by local people that that was the second time in one month that the report lost water. The pools were filthy, they were so murky that you couldn’t even see the bottom of the pool. The were napkins and trash floating in the pool. One pool was empty and the swim up bar pool was closed. The report offered only one beer selection and the liquor was cheap non brand liquor. The food was so bad that we ate out for all our meals except breakfast. You had a choice of a limited buffet or the one dining room. The fountain on the front of the hotel was empty (no water) the fountain in the lobby was empty and not working. Small things like the chess set in the lobby h
4
Kaylee
Jan 11, 2025
·
Stayed 3 nights
The ac didn’t work well in our room, bed was uncomfortable and I found hair in the shower on arrival. Check in process was difficult and time consuming. Didn’t receive our towel cards or safe key resulting in 2 trips back to the lobby. The buffet was awful and the restaurant was difficult to get a reservation for. We had to wait in line for 45 to attempt to get a reservation and after about 10 people booking for multiple rooms, we didn’t get a reservation. We went out for food and had a great experience. There was little entertainment which is something I’ve never experienced when vacationing in Cozumel. The money spent was not worth it. Overall we will not be returning to this resort.
The ac didn’t work well in our room, bed was uncomfortable and I found hair in the shower on arrival. Check in process was difficult and time consuming. Didn’t receive our towel cards or safe key resulting in 2 trips back to the lobby. The buffet was awful and the restaurant was difficult to get a reservation for. We had to wait in line for 45 to attempt to get a reservation and after about 10 people booking for multiple rooms, we didn’t get a reservation. We went out for food and had a great experience. There was little entertainment which is something I’ve never experienced when vacationing in Cozumel. The money spent was not worth it. Overall we will not be returning to this resort.
10
Neil
Jun 14, 2025
·
Stayed 7 nights
Wonderful experience. All staff so kind and helpful. We will go back again next year.
Wonderful experience. All staff so kind and helpful. We will go back again next year.
10
Ainsley Brynn
Apr 24, 2025
·
Stayed 7 nights
All staff were wonderful! They took very good care and made sure drinks were never empty! Food was good. You can order from the menu by the pool. The nachos were the best! We went when it was quiet time, so it wasn’t very busy. It was wonderful.
All staff were wonderful! They took very good care and made sure drinks were never empty! Food was good. You can order from the menu by the pool. The nachos were the best! We went when it was quiet time, so it wasn’t very busy. It was wonderful.
10
Gary
Mar 2, 2025
·
Stayed 2 nights
Staff were fantastic in helping us understand how things worked. Down side, is the pool and beach chairs were always being reserved so it was difficult to ever get a good seat. People would go out as early as 4am to reserve a chair on the beach. Many would not be used until later in the day and sit empty. While the rest of the hotel users would enjoy accessing these unused chairs. Very frustrating.
Staff were fantastic in helping us understand how things worked. Down side, is the pool and beach chairs were always being reserved so it was difficult to ever get a good seat. People would go out as early as 4am to reserve a chair on the beach. Many would not be used until later in the day and sit empty. While the rest of the hotel users would enjoy accessing these unused chairs. Very frustrating.
6
Arami
Mar 26, 2025
·
Stayed 6 nights
Reviews that mention terrible checkin process are absolutrly correct. We arrived 2 hours before 11am check in and the front deak wanted to charge $80usd to allow us to check in to the property. We didnt need full access or even food or drinks but wantef to just check out the beach. The front desk person told us to sit on the chairs and not move until 11am. What?! Im on vacation, not on time out. Ultimalely another staff came and told us to enjoy the beach. The check in process was long and included extra resort fees $15usd/room/night. None of this was mentioned in our all inclusive package. Rooms were clean and large and I think most if not all have ocean views. The best part of thia resort is the activity staff. Leo, Cesar and Cristian were incredibly fun and made up for the grumpy front desk folks. Palapas are available if you are up well before 7am. Many folks chain smoke all day under palapas. Gross! Snorkeling is wonderful and they have free guided tours at 11am. There is one buffet restaurant and one a la carte. You need to line up before 8am to get an a la carte reservation. Food is fine. There is no night life at this resort. No shows. No bar. Not even a lobby with music. After dinner you can enjoy the beach, go off property or go to bed. Nada. Zilch. Nothing to do. This is a budget property and it shows. The staff (aside from check in) are incredible and its a very mellow place with almost no rules. Example you can bring food and drink to the beach. 7/10
Reviews that mention terrible checkin process are absolutrly correct. We arrived 2 hours before 11am check in and the front deak wanted to charge $80usd to allow us to check in to the property. We didnt need full access or even food or drinks but wantef to just check out the beach. The front desk person told us to sit on the chairs and not move until 11am. What?! Im on vacation, not on time out. Ultimalely another staff came and told us to enjoy the beach. The check in process was long and included extra resort fees $15usd/room/night. None of this was mentioned in our all inclusive package. Rooms were clean and large and I think most if not all have ocean views. The best part of thia resort is the activity staff. Leo, Cesar and Cristian were incredibly fun and made up for the grumpy front desk folks. Palapas are available if you are up well before 7am. Many folks chain smoke all day under palapas. Gross! Snorkeling is wonderful and they have free guided tours at 11am. There is one buffet restaurant and one a la carte. You need to line up before 8am to get an a la carte reservation. Food is fine. There is no night life at this resort. No shows. No bar. Not even a lobby with music. After dinner you can enjoy the beach, go off property or go to bed. Nada. Zilch. Nothing to do. This is a budget property and it shows. The staff (aside from check in) are incredible and its a very mellow place with almost no rules. Example you can bring food and drink to the beach. 7/10
10
Carmela
Aug 12, 2025
·
Stayed 3 nights
Service was amazing! Staff were friendly and helpful! The buffet food could have been better and a better variety of beer. Other than that, our trip was amazing!
Service was amazing! Staff were friendly and helpful! The buffet food could have been better and a better variety of beer. Other than that, our trip was amazing!
8
Lucreta
Jun 29, 2025
·
Stayed 7 nights
The staff is wonderful, but we didn’t have hot water to shower, no lunch or dinner buffet. No bingo, no swim up bar, no kid buffet. It was a slow week but we were expecting what was advertised. But I would stay there again and we have stayed several times . The snorkeling is great there. And the staff remembers you. I love the place.
The staff is wonderful, but we didn’t have hot water to shower, no lunch or dinner buffet. No bingo, no swim up bar, no kid buffet. It was a slow week but we were expecting what was advertised. But I would stay there again and we have stayed several times . The snorkeling is great there. And the staff remembers you. I love the place.
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AI-generated summary based on recent guest reviews
Location
Quiet north-side beachfront location with excellent snorkeling and easy taxi access; a short ride from downtown and near the airport. Many guests felt safe and enjoyed the views.
Related guest reviews
10
James
Dec 23, 2024
·
Stayed 7 nights
The El Cozumeleno is our favorite resort on the island of Cozumel. We have gone there six times now we like to staff the food is authentic Mexican the water is crystal clear and the beach is the best. The price is very good. It is a very quiet place on the very north end of the island no tourist, traffic, and very good location.
The El Cozumeleno is our favorite resort on the island of Cozumel. We have gone there six times now we like to staff the food is authentic Mexican the water is crystal clear and the beach is the best. The price is very good. It is a very quiet place on the very north end of the island no tourist, traffic, and very good location.
8
Jennifer
Apr 8, 2025
·
Stayed 7 nights
This was a great property, the snorkelling from shore was absolutely incredible, plus the drift snorkelling was an amazing experience. I would highly recommend for a relaxing experience. The a la cart breakfast was incredible. The dinner could have alternated with more options. The buffet for lunch was often lacking, and we didn’t learn until the last few days that you could order chips & guac or nachos as no one mentioned this to us. But other than that, this was a great week long lazy vacation. First all inclusive my partner and I have been too just ourselves without a big group and we will be back. Thank you, especially to Marta, Gloria and Manuel, you truly made our experience!! Cons - uncomfortable old bed, we had a king, but had to sleep only in one small area as the rest of the bed was super uncomfortable.
This was a great property, the snorkelling from shore was absolutely incredible, plus the drift snorkelling was an amazing experience. I would highly recommend for a relaxing experience. The a la cart breakfast was incredible. The dinner could have alternated with more options. The buffet for lunch was often lacking, and we didn’t learn until the last few days that you could order chips & guac or nachos as no one mentioned this to us. But other than that, this was a great week long lazy vacation. First all inclusive my partner and I have been too just ourselves without a big group and we will be back. Thank you, especially to Marta, Gloria and Manuel, you truly made our experience!! Cons - uncomfortable old bed, we had a king, but had to sleep only in one small area as the rest of the bed was super uncomfortable.
10
Rachel
Mar 15, 2025
·
Stayed 3 nights
I really enjoyed my stay; the service is excellent. In my opinion, the beach is one of the best on the island. The food is very good and has great flavor. Cozumel Airport is less than 10 minutes away. It’s also quite close to downtown, and I liked that there is transportation available outside the hotel at all times with very affordable prices. The only thing I don’t recommend is buying tour packages for any activity at the hotel; I paid twice as much as it actually costs, and the tour service was not very good. The tour included a fish ceviche, but we were given an onion salad instead. However, I definitely recommend the hotel. My family and I had an amazing time!
I really enjoyed my stay; the service is excellent. In my opinion, the beach is one of the best on the island. The food is very good and has great flavor. Cozumel Airport is less than 10 minutes away. It’s also quite close to downtown, and I liked that there is transportation available outside the hotel at all times with very affordable prices. The only thing I don’t recommend is buying tour packages for any activity at the hotel; I paid twice as much as it actually costs, and the tour service was not very good. The tour included a fish ceviche, but we were given an onion salad instead. However, I definitely recommend the hotel. My family and I had an amazing time!
8
Nick
Apr 25, 2025
·
Stayed 6 nights
I like that it was away from the hustle and bustle of the downtown port area. Easy commute with either a taxi or a scooter. Great beach and snorkeling.
I like that it was away from the hustle and bustle of the downtown port area. Easy commute with either a taxi or a scooter. Great beach and snorkeling.
8
oscar
Mar 1, 2025
·
Stayed 7 nights
The staff was very attentive and friendly. The restaurants on site were very delicious. The beach in front was great for swimming and snorkeling. Great value. 😎👍🏝️🇲🇽
The staff was very attentive and friendly. The restaurants on site were very delicious. The beach in front was great for swimming and snorkeling. Great value. 😎👍🏝️🇲🇽
10
Zeljana
Dec 21, 2024
·
Stayed 6 nights
The resort is at the convenient location, 10 min from the airport and the city. I loved it's unique architecture and the beach view from every room. The resort is right on the beach. The staff keep the grounds so clean. There was a seaweed on the beach when we arrived. It cleared out in two days so we were able to enjoy beautiful clear water. The water temperature was perfect for swimming. We had everything we were looking for; beautiful clear water for swimming, a beach and the pool area with enough beach chairs to sit, relax or sunbathe, clean room and comfortable beds, friendly people and enough food options to choose from. I would definitely come back.
The resort is at the convenient location, 10 min from the airport and the city. I loved it's unique architecture and the beach view from every room. The resort is right on the beach. The staff keep the grounds so clean. There was a seaweed on the beach when we arrived. It cleared out in two days so we were able to enjoy beautiful clear water. The water temperature was perfect for swimming. We had everything we were looking for; beautiful clear water for swimming, a beach and the pool area with enough beach chairs to sit, relax or sunbathe, clean room and comfortable beds, friendly people and enough food options to choose from. I would definitely come back.
10
Steve
Nov 28, 2024
·
Stayed 6 nights
I have stayed here 4 times in the last 3 years. I come back primarily b/c of the staff. Always welcoming; always friendly. There is nothing wrong with the food but it is not spectacular. The room has shower heads that are not always consistent but b/c of the staff, I can overlook this kind of stuff. My room is always clean as is the facility. The property location makes it easy to get to activities.
I have stayed here 4 times in the last 3 years. I come back primarily b/c of the staff. Always welcoming; always friendly. There is nothing wrong with the food but it is not spectacular. The room has shower heads that are not always consistent but b/c of the staff, I can overlook this kind of stuff. My room is always clean as is the facility. The property location makes it easy to get to activities.
6
Eden
Jan 4, 2025
·
Stayed 5 nights
The view of the ocean is amazing, they have some nice calm waters to go swimming. The hotel is not really close to town so you will need to take a cab everyday if you want to explore town. If your a picky eater tough luck food would be the area that they can most improve on. The rooms are solid, shower was kinda broken but hot water was working and A/C was great. For the price it’s not bad at all.
The view of the ocean is amazing, they have some nice calm waters to go swimming. The hotel is not really close to town so you will need to take a cab everyday if you want to explore town. If your a picky eater tough luck food would be the area that they can most improve on. The rooms are solid, shower was kinda broken but hot water was working and A/C was great. For the price it’s not bad at all.
8
monica
Mar 23, 2025
·
Stayed 6 nights
The location is amazing, but the rooms are in really poor condition. The staff works really hard. They are so nice. The buffet food is horrible but the restaurant options are amazing. You just have to make a reservation. The breakfast is really good in the restaurant as well without any reservation required, but avoid the buffet. The rooms are very worn down. The views were amazing from the balcony but the bathroom amenities not so good as the hairdryer was burnt and didn’t work , the bathroom sliding doors looked moldy. They need to upgrade the rooms definitely.
The location is amazing, but the rooms are in really poor condition. The staff works really hard. They are so nice. The buffet food is horrible but the restaurant options are amazing. You just have to make a reservation. The breakfast is really good in the restaurant as well without any reservation required, but avoid the buffet. The rooms are very worn down. The views were amazing from the balcony but the bathroom amenities not so good as the hairdryer was burnt and didn’t work , the bathroom sliding doors looked moldy. They need to upgrade the rooms definitely.
8
Clint
May 25, 2025
·
Stayed 11 nights
Excellent customer service! Great location with beautiful view.
Excellent customer service! Great location with beautiful view.
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AI-generated summary based on recent guest reviews
Dining
Food quality is inconsistent: the outdoor buffet is repetitive and affected by birds, while the indoor restaurant is generally better but needs early same-day reservations and enforces a dress code. Drink options are limited and sometimes watered down; breakfast stations and poolside items get positive mentions.
Related guest reviews
8
Kendra Sue
Feb 11, 2025
·
Stayed 4 nights
Location was excellent. Staff were friendly and helpful. More variety/options at the buffet and pool restaurant would be nice..
Location was excellent. Staff were friendly and helpful. More variety/options at the buffet and pool restaurant would be nice..
10
aimee
Mar 28, 2025
·
Stayed 7 nights
Same food daily, but great staff
Same food daily, but great staff
8
david
May 8, 2025
·
Stayed 7 nights
Great property overall. We utilized the pool daily, had great wait staff serving plenty of drinks and food. The birds at the buffet were pretty aggressive so we opted to eat in the restaurant each night. The dress code for men to wear pants needs to be changed. (Who brings dress pants to the beach! Nice shorts should be acceptable.)
Great property overall. We utilized the pool daily, had great wait staff serving plenty of drinks and food. The birds at the buffet were pretty aggressive so we opted to eat in the restaurant each night. The dress code for men to wear pants needs to be changed. (Who brings dress pants to the beach! Nice shorts should be acceptable.)
4
James
Jan 7, 2025
·
Stayed 6 nights
The food was AWFUL. Every day cut up hotdogs and chicken with sauce on it. Every meal, the same. Disgusting.
The food was AWFUL. Every day cut up hotdogs and chicken with sauce on it. Every meal, the same. Disgusting.
6
Bjorn
Jan 7, 2025
·
Stayed 5 nights
It took 45 minutes to check in and our rooms were not ready until after 5 pm. The rooms are old, but comfortable. The buffet food is meh, and nothing is labeled. We were able to reserve one dinner at the restaurant, which was very good, but the reservations fill up very early, even if you get in line before the reservation desk opens in the morning. Hot tub is luke warm. Late check out was not possible. Restaurant employees are friendly.
It took 45 minutes to check in and our rooms were not ready until after 5 pm. The rooms are old, but comfortable. The buffet food is meh, and nothing is labeled. We were able to reserve one dinner at the restaurant, which was very good, but the reservations fill up very early, even if you get in line before the reservation desk opens in the morning. Hot tub is luke warm. Late check out was not possible. Restaurant employees are friendly.
4
CHRISTOPHER
Mar 23, 2025
·
Stayed 5 nights
The food was awful in the buffet. Black birds flying all over and diving into the buffet food. I was standing in line for an omelette one day, and had a black bird poop on my arm. So disgusting. Inside restaurant food was delicious. Snorkeling excellent. Beautiful view. NO nighttime entertainment whatsoever. I would not return to this resort.
The food was awful in the buffet. Black birds flying all over and diving into the buffet food. I was standing in line for an omelette one day, and had a black bird poop on my arm. So disgusting. Inside restaurant food was delicious. Snorkeling excellent. Beautiful view. NO nighttime entertainment whatsoever. I would not return to this resort.
8
monica
Mar 23, 2025
·
Stayed 6 nights
The location is amazing, but the rooms are in really poor condition. The staff works really hard. They are so nice. The buffet food is horrible but the restaurant options are amazing. You just have to make a reservation. The breakfast is really good in the restaurant as well without any reservation required, but avoid the buffet. The rooms are very worn down. The views were amazing from the balcony but the bathroom amenities not so good as the hairdryer was burnt and didn’t work , the bathroom sliding doors looked moldy. They need to upgrade the rooms definitely.
The location is amazing, but the rooms are in really poor condition. The staff works really hard. They are so nice. The buffet food is horrible but the restaurant options are amazing. You just have to make a reservation. The breakfast is really good in the restaurant as well without any reservation required, but avoid the buffet. The rooms are very worn down. The views were amazing from the balcony but the bathroom amenities not so good as the hairdryer was burnt and didn’t work , the bathroom sliding doors looked moldy. They need to upgrade the rooms definitely.
6
Amy
Apr 14, 2025
·
Stayed 5 nights
Keep in mind, this hotel was not expensive.. so bare that in mind but...Hotel is old, and needs some major updating. Rooms were big but OLD! Wood falling down, bathroom area old piping and old everything, Beds were old and linens were probably from the 80's. . Toilet barely flushed... Shower didn't drain. Staff were good. Buffet area was outside and had BIRDS flying around people and food. One restaurant on site and they really tried. Menu changed nightly to change things up. We got up at 5:30 every morning ( just what you want to do on Vaca) to go put our towels on Tiki chairs because we needed shade, and there were only a few. We had a nice stay because weather was great, but won't go back here again.
Keep in mind, this hotel was not expensive.. so bare that in mind but...Hotel is old, and needs some major updating. Rooms were big but OLD! Wood falling down, bathroom area old piping and old everything, Beds were old and linens were probably from the 80's. . Toilet barely flushed... Shower didn't drain. Staff were good. Buffet area was outside and had BIRDS flying around people and food. One restaurant on site and they really tried. Menu changed nightly to change things up. We got up at 5:30 every morning ( just what you want to do on Vaca) to go put our towels on Tiki chairs because we needed shade, and there were only a few. We had a nice stay because weather was great, but won't go back here again.
10
Carmela
Aug 12, 2025
·
Stayed 3 nights
Service was amazing! Staff were friendly and helpful! The buffet food could have been better and a better variety of beer. Other than that, our trip was amazing!
Service was amazing! Staff were friendly and helpful! The buffet food could have been better and a better variety of beer. Other than that, our trip was amazing!
6
Zachary
Apr 4, 2025
·
Positives: ocean view from room, beachfront bar and dining, great snorkeling, friendly staff. Downsides: bathroom/shower dated, gross and in disrepair. Had to ask for stained sheets to be replaced at check-in. Buffet had exactly the same food 5 days in a row. Birds were all over the buffet food. Nobody tells you there are menu items in addition to the buffet. The a la carte restaurant was too stuffy and hot with average food.
Positives: ocean view from room, beachfront bar and dining, great snorkeling, friendly staff. Downsides: bathroom/shower dated, gross and in disrepair. Had to ask for stained sheets to be replaced at check-in. Buffet had exactly the same food 5 days in a row. Birds were all over the buffet food. Nobody tells you there are menu items in addition to the buffet. The a la carte restaurant was too stuffy and hot with average food.
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AI-generated summary based on recent guest reviews
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Guests have not written any reviews for this property yet.
FAQs about Hotelcoz All Inclusive
Is parking available at the property?
Free self-parking is available on-site. The parking is wheelchair accessible.
Does the hotel allow pets?
Pets are not allowed at the property. However, service animals are exempt from this policy.
What are the check-in and check-out times?
Check-in is from 15:00, and check-out is until 11:00. Early check-in is available for a fee of USD 60, subject to availability. Late check-out is also available for a fee, subject to availability.
Are airport shuttle services available?
Airport shuttle services are available for a surcharge of USD 40 per person and USD 30 for children up to 10 years old. Guests must contact the property to arrange the transfer.
What accessibility features does the hotel offer?
The hotel features elevators, wheelchair-accessible parking, and a limited wheelchair-accessible path of travel. However, some areas may have limited accessibility.
What is the hotel's location in relation to nearby attractions?
The hotel is located in Zona Hotelera Norte, just a 2-minute drive from Playa San Juan and 6 minutes from Maya Heritage Monument. It is approximately 5.1 miles from Stingray Beach and 9 miles from Chankanaab National Park.
Does the hotel have a swimming pool?
Yes, the hotel features 4 outdoor swimming pools. Pool access is available from 6:00 AM to 11:00 PM.
What are the hotel's policies regarding children?
Children are welcome at the hotel. Up to 2 children aged 3 years old and younger can stay for free when occupying the parent's or guardian's room, using existing bedding.
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Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-29: 156.15134204113767USD
- 2026-10-30: 151.52185626068115USD
- 2026-10-31: 152.88677544470212USD
- 2026-11-01: 152.99530719213865USD
- 2026-11-02: 152.94557059606933USD
- 2026-11-03: 151.31244980877685USD
- 2026-11-04: 152.94557059606933USD
- 2026-11-05: 152.94557059606933USD
- 2026-11-06: 151.31244980877685USD
- 2026-11-07: 177.89011431976317USD
- 2026-11-08: 162.1592664721069USD
- 2026-11-09: 164.03385757873534USD
- 2026-11-10: 162.59831584661865USD
- 2026-11-11: 164.03385757873534USD
- 2026-11-12: 177.51510722204588USD
- 2026-11-13: 162.59831584661865USD
- 2026-11-14: 176.76505884338377USD
- 2026-11-15: 162.59831584661865USD
- 2026-11-16: 164.03385757873534USD
- 2026-11-17: 162.59831584661865USD
- 2026-11-18: 164.03385757873534USD
- 2026-11-19: 166.90497522619629USD
- 2026-11-20: 162.59831584661865USD
- 2026-11-21: 162.59831584661865USD
- 2026-11-22: 162.59831584661865USD
- 2026-11-23: NO DATA
- 2026-11-24: 162.59831584661865USD
- 2026-11-25: NO DATA
- 2026-11-26: 152.94557059606933USD
- 2026-11-27: 162.59831584661865USD
- 2026-11-28: NO DATA
- 2026-11-29: NO DATA
- 2026-11-30: 165.59654382568357USD
- 2026-12-01: 150.3446542706909USD
- 2026-12-02: 165.6040983189697USD
- 2026-12-03: 153.19962034313963USD
- 2026-12-04: 149.98174803552246USD
- 2026-12-05: 149.80028637213132USD
- 2026-12-06: 151.505995243103USD
- 2026-12-07: 151.95360751611327USD
- 2026-12-08: 150.3446542706909USD
- 2026-12-09: 165.72790996911618USD
- 2026-12-10: 151.59068418933103USD
- 2026-12-11: 149.98174803552246USD
- 2026-12-12: 149.98174803552246USD
- 2026-12-13: 164.32940576403806USD
- 2026-12-14: 151.40922252593992USD
- 2026-12-15: 152.03827937072754USD
- 2026-12-16: 151.59068418933103USD
- 2026-12-17: 165.72790996911618USD
- 2026-12-18: 163.76309223339842USD
- 2026-12-19: 150.3446542706909USD
- 2026-12-20: 163.58626239733886USD
- 2026-12-21: 151.95360751611327USD
- 2026-12-22: 150.3446542706909USD
- 2026-12-23: 151.59068418933103USD
- 2026-12-24: 202.88304440203856USD
- 2026-12-25: 198.49173025946044USD
- 2026-12-26: 149.80028637213132USD
- 2026-12-27: 151.57858332678222USD
- 2026-12-28: 200.2700272141113USD
- 2026-12-29: 198.98772889105223USD
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. All guests, including children, are required to present a valid government-issued ID card at check-in.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Minimum Spring Break check-in age is 21 years old
- This property accepts credit cards, debit cards, and cash
- Long-term renters welcome
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Pool access available from 6:00 AM to 11:00 PM.
- Reservations are required for massage services. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
- Up to 2 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- A car is required for transportation to and from this property.
- Airport shuttle fee: USD 40 per person
- Airport shuttle fee per child: USD 30 (up to 10 years old)
- Early check-in fee: USD 60 (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Laundry service
Elevator / Lift
Multilingual Staff
Garden
Scuba Diving
Billiards
Services
Elevator / Lift
Multilingual Staff
Laundry service
Luggage Storage
Express Check-In/Check-Out
24-Hour Front Desk
Banquet Hall
Computer Station
Concierge Services
Conference Space
Reception (free)
Gift Shops or Newsstand
Grocery/Convenience Store
Porter/Bellhop
Proposal/Romance Packages Available
Reception Hall
Tours/Ticket Assistance
Wedding Services
General
Towels
Beach Sun Loungers
Children's Club (free)
Children's Toys
Coffee/Tea in Common Areas
Smoke-Free Property
Snack Bar/Deli
Water Dispenser
Wheelchair Accessible (Limited)
Parking (Wheelchair Accessible)
Wheelchair Accessible Path of Travel
Activities
Garden
Scuba Diving
Billiards
Playground
Tennis Courts (outdoor)
Kayaking
Fitness Facilities
Child Pool
Arcade/Game Room
Books
Evening Entertainment
Foosball
Beach Cabanas (free)
Bicycles (on site) (free)
Full-Service Spa
Games
Library
Newspapers in Lobby (surcharge)
Outdoor Entertainment Area
Outdoor Furniture
Table Tennis
Television in Common Areas
Terrace
Parking
Airport Transportation - Drop-Off (surcharge)
Parking (Self) (free)
Internet
Free Wi-Fi