Atelier Playa Mujeres - All Inclusive - Adults Only
From
$591
/ night
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From
$591
/ night
About this property
At Atelier Playa Mujeres - All Inclusive - Adults Only, exceptional service and top-notch amenities create a memorable experience for guests.Complimentary internet access is available in the resort to ensure you stay connected during your v...
Location
Located in Playa Mujeres, a neighborhood in Punta Sam, Atelier Playa Mujeres - Adults Only - All Inclusive is next to a golf course and on the beach. Ultramar Ferry Puerto Juárez and Isla Mujeres Ferry Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Cancun Mall and Plaza Las Americas. Playa Mujeres Golf Club and Gran Puerto Pier are two other places to visit that come recommended.
Pet Friendly
Restaurant
Swimming pool
Elevator / Lift
Concierge
Valet Parking
Location
Playa Mujeres Condo Complex, SM-3 M-1 L-13 RTH-4, Zona Continental Isla Mujeres, Playa Mujeres, Punta Sam, Isla Mujeres, Quintana Roo, Mexico
Guest reviews of Atelier Playa Mujeres - All Inclusive - Adults Only
8.7
Fabulous
Based on 109 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Travelers describe Atelier Playa Mujeres - All Inclusive - Adults Only as a modern, spotless, adults-only resort with friendly staff, quality food and drinks, multiple pools, beach access, and comfortable, quiet rooms - an upscale place to relax without leaving the property.
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What guests think
Travelers describe Atelier Playa Mujeres - All Inclusive - Adults Only as a modern, spotless, adults-only resort with friendly staff, quality food and drinks, multiple pools, beach access, and comfortable, quiet rooms - an upscale place to relax without leaving the property.
Guests also praise the serene grounds, excellent spa, strong Wi-Fi, and well-equipped gym. Common pain points include hard-to-get dinner reservations, occasional pushy timeshare pitches, inconsistent service, and some maintenance or room-location issues; a few mention very warm pools, early closures, seaweed, or long walks in this large property. Expect a polished, mostly relaxing adults-only stay focused on comfort and calm.
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AI-generated summary based on recent guest reviews
Facilities
Extensive facilities include multiple pools (quiet/main and a rooftop pool for Inspira), a popular spa, well-kept beach areas, bars, and a strong gym program with classes and activities. Some note limited evening entertainment or early closures, chair saving, very warm pools, occasional seaweed, and pushy timeshare pitches.
Related guest reviews
10
Leopold
Dec 27, 2024
·
Stayed 6 nights
All inclusive, massive, beautiful grounds. Spacious, clean suites. More dining options than we could visit. Fun activities and events. Excellent gym. Service and friendliness from all staff was top notch. Didn't use the spa or golf course but looked good. Could use a tennis or basketball court.
All inclusive, massive, beautiful grounds. Spacious, clean suites. More dining options than we could visit. Fun activities and events. Excellent gym. Service and friendliness from all staff was top notch. Didn't use the spa or golf course but looked good. Could use a tennis or basketball court.
10
Diana
Sep 5, 2025
·
Stayed 4 nights
Better night entertainment
Better night entertainment
10
Julia
Oct 23, 2024
·
Stayed 4 nights
Absolutely incredible resort with the kindest staff. Amazing food, spectacular pools — especially the Inspira infinity pool on the roof — totally worth getting an Inspira room in my opinion for that pool alone. I will be going back!
Absolutely incredible resort with the kindest staff. Amazing food, spectacular pools — especially the Inspira infinity pool on the roof — totally worth getting an Inspira room in my opinion for that pool alone. I will be going back!
10
Marielle
Aug 25, 2025
·
Stayed 7 nights
I've just returned from my vacation at ATELIER celebrating my sister's 40th birthday and am still in awe of how incredible the resort is. Every detail was well thought through, the rooms and amenities were incredible, but I must say the people working there were the best part and really went above and beyond to make our stay exceed all of our expectations. Some of the standouts: - Aristeo who served us all day every day at the pool. He's incredibly kind and hardworking all day out in the sun with a smile on his face. He was what we looked most forward to every day! - Our server, Carlos, the head chef Luis, manager Miguel at Casa di Luna. This ended up being our fave restaurant (the lamb are fried milk are a must try!) - not only for the delicious food, but for the incredible attention to detail to take care in preparing our meals keeping in mind several food allergies. - Armando (Kopai) and Roman (Maria Dolores) were also incredible servers who were incredibly kind and had great attention to detail re: food allergies. - We loved the art workshops with Tabatha and the pilates classes with Arturo / Sara (they are tough!). The morning stretching at El Cielo are a must! All of the restaurants served super delicious food and were very accommodating re: allergies. We didn't have any issues all week. The gym was great and fully stocked. Overall, highly recommend ATELIER and we will most certainly be back!
I've just returned from my vacation at ATELIER celebrating my sister's 40th birthday and am still in awe of how incredible the resort is. Every detail was well thought through, the rooms and amenities were incredible, but I must say the people working there were the best part and really went above and beyond to make our stay exceed all of our expectations. Some of the standouts: - Aristeo who served us all day every day at the pool. He's incredibly kind and hardworking all day out in the sun with a smile on his face. He was what we looked most forward to every day! - Our server, Carlos, the head chef Luis, manager Miguel at Casa di Luna. This ended up being our fave restaurant (the lamb are fried milk are a must try!) - not only for the delicious food, but for the incredible attention to detail to take care in preparing our meals keeping in mind several food allergies. - Armando (Kopai) and Roman (Maria Dolores) were also incredible servers who were incredibly kind and had great attention to detail re: food allergies. - We loved the art workshops with Tabatha and the pilates classes with Arturo / Sara (they are tough!). The morning stretching at El Cielo are a must! All of the restaurants served super delicious food and were very accommodating re: allergies. We didn't have any issues all week. The gym was great and fully stocked. Overall, highly recommend ATELIER and we will most certainly be back!
10
Esther
Jul 1, 2025
·
Stayed 9 nights
We have stayed at 4 other Cancun resorts including Excellence and the new one Impressions and this was by far our favorite of them all!! Great food, great gym classes and extra classes like pottery and painting. Wendy at the coffee shop was phenomenal. ARTURO the fitness coach was so fun and honestly elevated our gym sessions. I’m not huge into classes but I looked forward to every class that was led by him. Alberto and Alejandro at the bar were great. Samantha at Takeshi made us feel extra special, even when we were just walking by back to our room she always waved and wished us a goodnight. Luis and Daniel at Alba made our trip extra memorable, on our last day they all took a ginger shot with us and wished us a safe flight back. But my absolute favorite staff member was Bonifilio. He was the chef at the fruit bar during breakfast. Every morning we would walk over after the gym and the mango/papaya bowl would be empty. Upon asking him for extra he made it a task to make each bowl everyday more and more special! On my last day I came up and he asked if I wanted my usual which I did, he went to grab a fruit then knelt down and brought out a masterpiece from the fridge. Most beautiful fruit bowl of them all! I couldn’t recommend this place enough. They do hit you with an inspira speech but if you shoot down the idea right away they won’t keep bugging you.
We have stayed at 4 other Cancun resorts including Excellence and the new one Impressions and this was by far our favorite of them all!! Great food, great gym classes and extra classes like pottery and painting. Wendy at the coffee shop was phenomenal. ARTURO the fitness coach was so fun and honestly elevated our gym sessions. I’m not huge into classes but I looked forward to every class that was led by him. Alberto and Alejandro at the bar were great. Samantha at Takeshi made us feel extra special, even when we were just walking by back to our room she always waved and wished us a goodnight. Luis and Daniel at Alba made our trip extra memorable, on our last day they all took a ginger shot with us and wished us a safe flight back. But my absolute favorite staff member was Bonifilio. He was the chef at the fruit bar during breakfast. Every morning we would walk over after the gym and the mango/papaya bowl would be empty. Upon asking him for extra he made it a task to make each bowl everyday more and more special! On my last day I came up and he asked if I wanted my usual which I did, he went to grab a fruit then knelt down and brought out a masterpiece from the fridge. Most beautiful fruit bowl of them all! I couldn’t recommend this place enough. They do hit you with an inspira speech but if you shoot down the idea right away they won’t keep bugging you.
10
Arielle
Aug 20, 2025
·
Stayed 5 nights
Amazing! Only issues with the beach due to the sargassum and the temperature of the pool. Other than that, perfect!
Amazing! Only issues with the beach due to the sargassum and the temperature of the pool. Other than that, perfect!
6
Jose a Malave
Jul 27, 2025
·
Stayed 4 nights
The pool was excessively hot, and the service was satisfactory. While the potential was great, I was left a bit disappointed by the pool water being way too warm. Considering it’s an expensive resort, they should have installed chillers.
The pool was excessively hot, and the service was satisfactory. While the potential was great, I was left a bit disappointed by the pool water being way too warm. Considering it’s an expensive resort, they should have installed chillers.
10
Leslie
Sep 8, 2025
·
Stayed 4 nights
The facility is really nice and modern. It was built in 2019. There are so many dining options and the food is delicious. The staff is kind and friendly. At night the area is quiet and tranquil.
The facility is really nice and modern. It was built in 2019. There are so many dining options and the food is delicious. The staff is kind and friendly. At night the area is quiet and tranquil.
10
Nicole
Dec 23, 2025
·
Stayed 7 nights
Staff are great Amenities are great too Quiet at night so great sleep Clean rooms Everything was perfect Was a bit difficult to get a chair by the pool Most had towels on them with a book or a hat But everything else was perfect
Staff are great Amenities are great too Quiet at night so great sleep Clean rooms Everything was perfect Was a bit difficult to get a chair by the pool Most had towels on them with a book or a hat But everything else was perfect
10
Maria Fernanda
Dec 30, 2025
·
Stayed 4 nights
El spa es realmente increíble !!!!
El spa es realmente increíble !!!!
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AI-generated summary based on recent guest reviews
Cleanliness
Reviews consistently describe the property and rooms as very clean and well maintained. A minority reported inconsistent restocking or housekeeping and sporadic maintenance issues like leaks, odors, or dampness.
Related guest reviews
10
Gabrielle
Jun 4, 2025
·
Stayed 6 nights
Nicest resort we’ve ever stayed in. Food was excellent, staff goes above and beyond. Super clean. A lot of activities. Definitely will be returning.
Nicest resort we’ve ever stayed in. Food was excellent, staff goes above and beyond. Super clean. A lot of activities. Definitely will be returning.
4
Shari
Jun 25, 2024
·
Stayed 3 nights
Our first room smelled like sewage and the smell burned eyes. Never heard back from front desk so had to walk all the way back to lobby and wait for an answer after 2 hours. They apologize for the wait and room. So Our Room was upgraded and we moved into another one. It was beautiful at first then wr woke up on the next day the roof of bathroom room was pouring water and the outside hallway was floodin. We called front desk in a panic and They asked if it was urgent, lol. We used all the towels to cover the bathroom floor called twice and no one came. I opened the door and caught a maintenence man going to another room to help someone else and i told him we urgently needed help. He didn't understand english well. They finallyturned something off in the building and the pouring went to a small drip to nothing. We waited for 4hours for someone to come clean and mop up the floors so we could go about our day. Someone finally came after we gave up and decided to leave and get something to eat without being able to shower and use the bathroom. No apologies or anything or the horrible experience for my bday trip. Very upset over the service, hospitality, and building safety
Our first room smelled like sewage and the smell burned eyes. Never heard back from front desk so had to walk all the way back to lobby and wait for an answer after 2 hours. They apologize for the wait and room. So Our Room was upgraded and we moved into another one. It was beautiful at first then wr woke up on the next day the roof of bathroom room was pouring water and the outside hallway was floodin. We called front desk in a panic and They asked if it was urgent, lol. We used all the towels to cover the bathroom floor called twice and no one came. I opened the door and caught a maintenence man going to another room to help someone else and i told him we urgently needed help. He didn't understand english well. They finallyturned something off in the building and the pouring went to a small drip to nothing. We waited for 4hours for someone to come clean and mop up the floors so we could go about our day. Someone finally came after we gave up and decided to leave and get something to eat without being able to shower and use the bathroom. No apologies or anything or the horrible experience for my bday trip. Very upset over the service, hospitality, and building safety
10
Abia
Aug 22, 2025
·
Stayed 4 nights
The property was very clean and well maintained. The staff were extremely friendly all-around but it especially felt very homely
The property was very clean and well maintained. The staff were extremely friendly all-around but it especially felt very homely
2
Boyuan
Aug 8, 2025
·
Stayed 4 nights
This resort was a letdown in many ways. Every morning at 9 a.m., the front desk called to promote activities — even when I was sleeping. Housekeeping would leave the door wide open while cleaning, letting mosquitoes in. I got bitten multiple times. The room had poor soundproofing; I could hear staff talking and construction noise daily. Service was inconsistent. Some staff were polite, but others were cold or indifferent. I saw people smoking by the pool and no one enforced any rules. I requested a mini bar refill, but it wasn’t done until the last day — completely unacceptable. Food was mostly disappointing. All dinner restaurants require reservations, yet tables often sat empty. At El Suspiro, the squid was burnt and the lobster was dry. Desserts were overly sweet. Only the steakhouse was decent — pizza, fish, and pasta were all below average. The room was dark, damp, and musty. The beach was far from the rooms, and the shoreline was full of seaweed with no cleanup. Activities like water biking or pottery were always overcrowded due to limited equipment. Overall, this resort fails on service, food, environment, and overall experience. Not worth the price, and I wouldn’t recommend it to anyone seeking a peaceful
This resort was a letdown in many ways. Every morning at 9 a.m., the front desk called to promote activities — even when I was sleeping. Housekeeping would leave the door wide open while cleaning, letting mosquitoes in. I got bitten multiple times. The room had poor soundproofing; I could hear staff talking and construction noise daily. Service was inconsistent. Some staff were polite, but others were cold or indifferent. I saw people smoking by the pool and no one enforced any rules. I requested a mini bar refill, but it wasn’t done until the last day — completely unacceptable. Food was mostly disappointing. All dinner restaurants require reservations, yet tables often sat empty. At El Suspiro, the squid was burnt and the lobster was dry. Desserts were overly sweet. Only the steakhouse was decent — pizza, fish, and pasta were all below average. The room was dark, damp, and musty. The beach was far from the rooms, and the shoreline was full of seaweed with no cleanup. Activities like water biking or pottery were always overcrowded due to limited equipment. Overall, this resort fails on service, food, environment, and overall experience. Not worth the price, and I wouldn’t recommend it to anyone seeking a peaceful
6
Grace
Aug 27, 2024
·
Stayed 5 nights
On the surface, Atelier looks like a 5 star resort, especially with the pools and beautiful lobby. However, if you look a little closer, you start to notice things that take away from the experience of a luxury resort. Our first room was essentially not cleaned (stains everywhere on the tables, light switches, telephone); the bathtub had makeup stains and soap scum. And the toiletry amenities they offered were the bare minimum (towels, one vanity kit, hand soap and lotion). But you had to request for anything else, like a comb, qtips, toothpaste etc.) When we moved to a different room, the shower drain was clogged; the phone was broken; the juices in the fridge were expired. However, these issues alone weren’t the problem. There seemed to be a communication problem amongst the different departments. What one department tells me never gets relayed to other relevant departments. For example, when we requested to switch rooms, it took hours and continuous followups with the staff to complete the request. I spent the first two days reaching out to staff, waiting on them to resolve the issues with our room, and following up with them to see when the room change would occur. There were other minor issues. A room service staff broke a bottle of sauce right in front of our door, but didn’t bother to clean up the glass shards. One server was particularly rude. In general, this was not the experience I expected of a luxury resort Atelier claims to be.
On the surface, Atelier looks like a 5 star resort, especially with the pools and beautiful lobby. However, if you look a little closer, you start to notice things that take away from the experience of a luxury resort. Our first room was essentially not cleaned (stains everywhere on the tables, light switches, telephone); the bathtub had makeup stains and soap scum. And the toiletry amenities they offered were the bare minimum (towels, one vanity kit, hand soap and lotion). But you had to request for anything else, like a comb, qtips, toothpaste etc.) When we moved to a different room, the shower drain was clogged; the phone was broken; the juices in the fridge were expired. However, these issues alone weren’t the problem. There seemed to be a communication problem amongst the different departments. What one department tells me never gets relayed to other relevant departments. For example, when we requested to switch rooms, it took hours and continuous followups with the staff to complete the request. I spent the first two days reaching out to staff, waiting on them to resolve the issues with our room, and following up with them to see when the room change would occur. There were other minor issues. A room service staff broke a bottle of sauce right in front of our door, but didn’t bother to clean up the glass shards. One server was particularly rude. In general, this was not the experience I expected of a luxury resort Atelier claims to be.
10
Abdulfattah Ehi
Nov 25, 2025
·
Stayed 5 nights
The room was clean and very well maintained. Always stocked with snacks and drinks of different varieties . The staff was very pleasant and friendly. The variety of restaurants is a big plus. The WiFi was always very strong and stable throughout the whole resort. Definitely one of the best resorts in Mexico.
The room was clean and very well maintained. Always stocked with snacks and drinks of different varieties . The staff was very pleasant and friendly. The variety of restaurants is a big plus. The WiFi was always very strong and stable throughout the whole resort. Definitely one of the best resorts in Mexico.
6
Orlando
Jul 19, 2024
·
Stayed 3 nights
La comida y horario de restaurantes es mala, poca variedad,y el sabor de los platos de muy baja calidad,el toilet nunca trabajo bien.
La comida y horario de restaurantes es mala, poca variedad,y el sabor de los platos de muy baja calidad,el toilet nunca trabajo bien.
8
Glen R
May 8, 2025
·
Stayed 7 nights
Property was cleaned & staff was great!
Property was cleaned & staff was great!
10
Bryce
Sep 19, 2025
·
Stayed 5 nights
Very clean and beautiful
Very clean and beautiful
10
Silvia
May 26, 2025
·
Stayed 3 nights
We love Atelier! This is our 4th stay with them and we have never been disappointed! The staff is top notch and the food is excellent! Rooms are super clean and stocked with everything you need. We already miss it and can’t wait to be back. No need to leave the property for anything!
We love Atelier! This is our 4th stay with them and we have never been disappointed! The staff is top notch and the food is excellent! Rooms are super clean and stocked with everything you need. We already miss it and can’t wait to be back. No need to leave the property for anything!
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AI-generated summary based on recent guest reviews
Rooms
Rooms are modern, spacious, and comfortable, with some offering swim-out options and good views; Wi-Fi is reliable. Drawbacks include occasional noise near venues, dated TVs in some rooms, and isolated flooding or climate-control problems.
Related guest reviews
4
Shari
Jun 25, 2024
·
Stayed 3 nights
Our first room smelled like sewage and the smell burned eyes. Never heard back from front desk so had to walk all the way back to lobby and wait for an answer after 2 hours. They apologize for the wait and room. So Our Room was upgraded and we moved into another one. It was beautiful at first then wr woke up on the next day the roof of bathroom room was pouring water and the outside hallway was floodin. We called front desk in a panic and They asked if it was urgent, lol. We used all the towels to cover the bathroom floor called twice and no one came. I opened the door and caught a maintenence man going to another room to help someone else and i told him we urgently needed help. He didn't understand english well. They finallyturned something off in the building and the pouring went to a small drip to nothing. We waited for 4hours for someone to come clean and mop up the floors so we could go about our day. Someone finally came after we gave up and decided to leave and get something to eat without being able to shower and use the bathroom. No apologies or anything or the horrible experience for my bday trip. Very upset over the service, hospitality, and building safety
Our first room smelled like sewage and the smell burned eyes. Never heard back from front desk so had to walk all the way back to lobby and wait for an answer after 2 hours. They apologize for the wait and room. So Our Room was upgraded and we moved into another one. It was beautiful at first then wr woke up on the next day the roof of bathroom room was pouring water and the outside hallway was floodin. We called front desk in a panic and They asked if it was urgent, lol. We used all the towels to cover the bathroom floor called twice and no one came. I opened the door and caught a maintenence man going to another room to help someone else and i told him we urgently needed help. He didn't understand english well. They finallyturned something off in the building and the pouring went to a small drip to nothing. We waited for 4hours for someone to come clean and mop up the floors so we could go about our day. Someone finally came after we gave up and decided to leave and get something to eat without being able to shower and use the bathroom. No apologies or anything or the horrible experience for my bday trip. Very upset over the service, hospitality, and building safety
6
Jon
May 9, 2025
·
Stayed 4 nights
It’s fine. I wouldn’t say it’s as amazing as all the reviews say. Food and amenities on par with what you would expect at this level. Hotel is in need of some updating as property and rooms have a decent amount of wear and tear visible. Service was ok could improve their attention to detail such ensuring the correct names used for the happy anniversary message.
It’s fine. I wouldn’t say it’s as amazing as all the reviews say. Food and amenities on par with what you would expect at this level. Hotel is in need of some updating as property and rooms have a decent amount of wear and tear visible. Service was ok could improve their attention to detail such ensuring the correct names used for the happy anniversary message.
10
Lauren
Dec 13, 2025
·
Stayed 7 nights
the rooms were beyond stunning and comfortable, the staff was incredible and
the rooms were beyond stunning and comfortable, the staff was incredible and
8
Dominick
Nov 25, 2024
·
Stayed 4 nights
Beautiful property. Don’t be stuck in building 3 across from the nightclub. Very loud music till 3am. You won’t be able to sleep. Rooms have same views whether partial or ocean view.
Beautiful property. Don’t be stuck in building 3 across from the nightclub. Very loud music till 3am. You won’t be able to sleep. Rooms have same views whether partial or ocean view.
10
Vincent
Sep 9, 2025
·
Stayed 4 nights
My stay at Atelier Playa Mujeres was nothing short of amazing! From the moment I arrived, the staff made me feel like royalty with their warm hospitality and attention to detail. The resort itself is stunning—modern, beautifully designed, and impeccably maintained. The food and drinks were outstanding, offering a wide variety of world-class options that exceeded all expectations. The pools, beach, and overall atmosphere created the perfect balance of relaxation and luxury. Every part of the experience felt seamless, and I can honestly say this was one of the best vacations I’ve ever had. I can’t wait to return to Atelier Playa Mujeres and would highly recommend it to anyone looking for an unforgettable getaway!
My stay at Atelier Playa Mujeres was nothing short of amazing! From the moment I arrived, the staff made me feel like royalty with their warm hospitality and attention to detail. The resort itself is stunning—modern, beautifully designed, and impeccably maintained. The food and drinks were outstanding, offering a wide variety of world-class options that exceeded all expectations. The pools, beach, and overall atmosphere created the perfect balance of relaxation and luxury. Every part of the experience felt seamless, and I can honestly say this was one of the best vacations I’ve ever had. I can’t wait to return to Atelier Playa Mujeres and would highly recommend it to anyone looking for an unforgettable getaway!
8
Julie Ann Jasmin
Apr 22, 2025
·
Stayed 3 nights
The hotel room is great.
The hotel room is great.
4
David
Jan 20, 2025
·
Stayed 7 nights
1. Our toilet broke three times. Each time a person would come fix it, it would break again. I had to remind the front desk to send someone after they said they would, and they occasionally did not. 2. The thermostat broke twice. Two nights were too warm as a result. My wife is pregnant and this was not convenient at all. Again, I would have to remind the front desk to send someone after telling me they would. Sometimes, the issue would need to wait until the next day. 3. Bees swarmed the exterior door, stinging me three times when trying to enter the room. I’m very lucky that I am not allergic to bees. Nonetheless, this was incredibly painful. We don’t keep food out, so this was unrelated to what was on the inside of the door. 4. The concierge / front desk staff did not seem interested in making any of this right despite superficial words of sympathy. They initially offered to send a sole bottle of sparkling to the room (FOR MY PREGNANT WIFE), at an all-inclusive where the alcohol is … already paid for. Thanks Atelier! 5. They insisted on only discussed further measures at check out when they knew I’d be in a rush to leave. In the end, their final offer to make it right was to pay for our visit to the spa one morning. This is not enough. The week was stressful due to the constant issues and required chasing / follow ups for both maintenance and information. 6. Per the above, they sent a clear message that client satisfaction is not a priority. I am so disappointed.
1. Our toilet broke three times. Each time a person would come fix it, it would break again. I had to remind the front desk to send someone after they said they would, and they occasionally did not. 2. The thermostat broke twice. Two nights were too warm as a result. My wife is pregnant and this was not convenient at all. Again, I would have to remind the front desk to send someone after telling me they would. Sometimes, the issue would need to wait until the next day. 3. Bees swarmed the exterior door, stinging me three times when trying to enter the room. I’m very lucky that I am not allergic to bees. Nonetheless, this was incredibly painful. We don’t keep food out, so this was unrelated to what was on the inside of the door. 4. The concierge / front desk staff did not seem interested in making any of this right despite superficial words of sympathy. They initially offered to send a sole bottle of sparkling to the room (FOR MY PREGNANT WIFE), at an all-inclusive where the alcohol is … already paid for. Thanks Atelier! 5. They insisted on only discussed further measures at check out when they knew I’d be in a rush to leave. In the end, their final offer to make it right was to pay for our visit to the spa one morning. This is not enough. The week was stressful due to the constant issues and required chasing / follow ups for both maintenance and information. 6. Per the above, they sent a clear message that client satisfaction is not a priority. I am so disappointed.
10
MICHELLE
Mar 8, 2025
·
Stayed 4 nights
The hotel was excellent and the only reason they are not getting 5 stars is because of an issue with the TV. The local stations are all in spanish which I would assume. However, the TV's are old so you have no options to remotely connect to netflix or any.other options. Both the butlers we had were great and tried to fix it with no luck. The restaurants require reservations so the first night since we didnt have reservations we did room service. The food was ok, but would not and did not order again. The Italian restaurant was amazing and if you can sit outside the view is unbeatable! We also tried the Asian and Japanese restaurants ans they both were good as well. The cabanas at the beach are first come first serve, but we always found one available when we wanted it. I recommend the resort. We did the upgraded option, so i am not sure what comes with different levels.
The hotel was excellent and the only reason they are not getting 5 stars is because of an issue with the TV. The local stations are all in spanish which I would assume. However, the TV's are old so you have no options to remotely connect to netflix or any.other options. Both the butlers we had were great and tried to fix it with no luck. The restaurants require reservations so the first night since we didnt have reservations we did room service. The food was ok, but would not and did not order again. The Italian restaurant was amazing and if you can sit outside the view is unbeatable! We also tried the Asian and Japanese restaurants ans they both were good as well. The cabanas at the beach are first come first serve, but we always found one available when we wanted it. I recommend the resort. We did the upgraded option, so i am not sure what comes with different levels.
10
Lian Rodriguez
Aug 6, 2025
·
Stayed 5 nights
From the moment we arrived, the experience was top-tier. The staff was incredibly welcoming and made us feel at home right away. Our room was spotless, beautifully decorated, and had an amazing swim out pool. The bed? Like sleeping on a cloud! The amenities were just as impressive, from the relaxing pool area to the spa services and on-site restaurants, everything was thoughtfully curated to create a luxurious yet comfortable vibe. Every meal we had was delicious, with fresh ingredients and great variety. What really stood out, though, was the attention to detail and the level of service. Whether we needed recommendations, room service, or help with bookings, the team was always ready with a smile and a solution. We’ll absolutely be coming back, and recommending this place to all our friends and family. Thank you for an unforgettable experience!
From the moment we arrived, the experience was top-tier. The staff was incredibly welcoming and made us feel at home right away. Our room was spotless, beautifully decorated, and had an amazing swim out pool. The bed? Like sleeping on a cloud! The amenities were just as impressive, from the relaxing pool area to the spa services and on-site restaurants, everything was thoughtfully curated to create a luxurious yet comfortable vibe. Every meal we had was delicious, with fresh ingredients and great variety. What really stood out, though, was the attention to detail and the level of service. Whether we needed recommendations, room service, or help with bookings, the team was always ready with a smile and a solution. We’ll absolutely be coming back, and recommending this place to all our friends and family. Thank you for an unforgettable experience!
10
Yareli Beltran
Sep 25, 2025
·
Stayed 4 nights
Clean room, the nicest staff every one was so kind. Everything was new and clean our stay here was top tier they have excursions too. It’s great for people who like peace, quiet, relaxation, and luxury
Clean room, the nicest staff every one was so kind. Everything was new and clean our stay here was top tier they have excursions too. It’s great for people who like peace, quiet, relaxation, and luxury
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AI-generated summary based on recent guest reviews
Service
Service is widely described as warm, attentive, and professional across restaurants, pools, and butler teams. Recurring complaints involve inconsistent interactions, reservation hurdles, pushy timeshare pitches, and slow or confusing check-in support.
Related guest reviews
8
Diantha
Nov 2, 2025
·
Stayed 5 nights
As always, the staff, the pools, the public areas of the resort are absolutely beautiful. Our waiters, Donovan, Christian, Marco are a few of the many great service people who remember you even when they see you outside of setting where they waited on you. Always feel welcome and a part of the family when there. My one complaint is the reservation system for restaurants. This was our 3rd visit and at same time of year and we have never had such difficulty getting reservations. Because we received help from the concierge, we got to eat where we wanted but we should not have had to go through the concierge. In years past we have been able to use the system without difficulty. We heard from multiple folks that they also were frustrated. Also, the consistency of the meal prep needs to be addressed. Some nights great, the same meal the next night was poor. Usually because of poor seasoning, overcooking and even undercooking. We love this place but the food is one of the reasons the Atelier gets such high marks and it needs to be improved.
As always, the staff, the pools, the public areas of the resort are absolutely beautiful. Our waiters, Donovan, Christian, Marco are a few of the many great service people who remember you even when they see you outside of setting where they waited on you. Always feel welcome and a part of the family when there. My one complaint is the reservation system for restaurants. This was our 3rd visit and at same time of year and we have never had such difficulty getting reservations. Because we received help from the concierge, we got to eat where we wanted but we should not have had to go through the concierge. In years past we have been able to use the system without difficulty. We heard from multiple folks that they also were frustrated. Also, the consistency of the meal prep needs to be addressed. Some nights great, the same meal the next night was poor. Usually because of poor seasoning, overcooking and even undercooking. We love this place but the food is one of the reasons the Atelier gets such high marks and it needs to be improved.
10
Sharon
Jul 2, 2025
·
Stayed 4 nights
The very best experience from arrival to my departure. I spent my birthday at Atelier Resort, and I had the most incredible time. The resort in itself is breathtaking... The staff members are superb - attentive and extremely professional. What an oasis! Every single area on the property was immaculate, clean, well manicured, and pristine. The restaurants --- amazing. The Maria Delores Michelin restaurant was every bit of spectacular - the food options were unique and delicious. The rooms are just a superb. Everyday was special because of the attentiveness of the staff. You feel like you're the only one that the staff is taking care of... so amazing. Atelier is my new favorite 5 star resort in Cancun, Mexico!
The very best experience from arrival to my departure. I spent my birthday at Atelier Resort, and I had the most incredible time. The resort in itself is breathtaking... The staff members are superb - attentive and extremely professional. What an oasis! Every single area on the property was immaculate, clean, well manicured, and pristine. The restaurants --- amazing. The Maria Delores Michelin restaurant was every bit of spectacular - the food options were unique and delicious. The rooms are just a superb. Everyday was special because of the attentiveness of the staff. You feel like you're the only one that the staff is taking care of... so amazing. Atelier is my new favorite 5 star resort in Cancun, Mexico!
10
Coltan
Nov 26, 2025
·
Stayed 1 night
Everything about this resort blew us away. The rooms are stunning and well upkept, it’s hard to believe the quality of the food is included, as it rivals some of the best restaurants, and the concierge went out of their way to make our visit memorable. Seldom have I been impressed with the hospitality of an all inclusive resort, but the entire stay was something special. Beyond impressed.
Everything about this resort blew us away. The rooms are stunning and well upkept, it’s hard to believe the quality of the food is included, as it rivals some of the best restaurants, and the concierge went out of their way to make our visit memorable. Seldom have I been impressed with the hospitality of an all inclusive resort, but the entire stay was something special. Beyond impressed.
10
Christina Ying Zhi
Sep 13, 2025
·
Stayed 4 nights
Great resort, just don't sign up for the time share presentation if you're not interested, they're very pushy and rude, which ruined the experience a little bit.
Great resort, just don't sign up for the time share presentation if you're not interested, they're very pushy and rude, which ruined the experience a little bit.
10
Amanda
Oct 31, 2025
·
Stayed 7 nights
I'd call this a 5++ resort experience. Food, drinks and staff all exceptional. Super focused on customer service. Offered both party atmosphere, or quiet and low key for those looking for a relaxing experience.
I'd call this a 5++ resort experience. Food, drinks and staff all exceptional. Super focused on customer service. Offered both party atmosphere, or quiet and low key for those looking for a relaxing experience.
6
Samuel
Nov 23, 2025
·
Stayed 5 nights
Staff was hit or miss. On check in the service was poor ( and we checked in at 4PM, not at a night hour), my partner and I had no idea where the amenities/restaurants were on the resort. The resort is fairly large and we spend the entire first day walking around trying to figure out what was what, where was where etc. Only on the second day did someone come to the room to let us know where we could find amenities. Pool side staff was also hit or miss. Some servers were fantastic, some were borderline rude. Hosts at restaurants were rude - if you did not have a reservation, even if the restaurant was empty, they would turn you away. There were also many racoons on the property - when people left their room service out overnight, raccoons would roam the hallways.. not expected of a 5* resort.
Staff was hit or miss. On check in the service was poor ( and we checked in at 4PM, not at a night hour), my partner and I had no idea where the amenities/restaurants were on the resort. The resort is fairly large and we spend the entire first day walking around trying to figure out what was what, where was where etc. Only on the second day did someone come to the room to let us know where we could find amenities. Pool side staff was also hit or miss. Some servers were fantastic, some were borderline rude. Hosts at restaurants were rude - if you did not have a reservation, even if the restaurant was empty, they would turn you away. There were also many racoons on the property - when people left their room service out overnight, raccoons would roam the hallways.. not expected of a 5* resort.
4
Shannon
Sep 2, 2025
·
Stayed 4 nights
Some of the worst customer service I have ever experienced. Firstly - it’s very difficult to get dinner reservations here. We called in advance and they kept telling us everything is full. They had a lot of attitude and did nothing to make up for it. My room flooded and I fell - they yelled at me. Then the power fuse in my room blew and they again, took 1 hours
Some of the worst customer service I have ever experienced. Firstly - it’s very difficult to get dinner reservations here. We called in advance and they kept telling us everything is full. They had a lot of attitude and did nothing to make up for it. My room flooded and I fell - they yelled at me. Then the power fuse in my room blew and they again, took 1 hours
10
Rachael E
Nov 2, 2025
·
Stayed 5 nights
Best staff, service and facilities I have ever experienced. Outstanding!
Best staff, service and facilities I have ever experienced. Outstanding!
6
Ji Yun
Nov 4, 2025
·
Stayed 5 nights
Overall, great hotel amenities and food. The rooms were spacious with a lot of food choices and delicious food. The two stars knocked off is due to the experience our group got from the staff. We felt extremely discriminated due to our race. One of the cafe visits, I asked for an extra espresso shot for one of my drinks and the cafe worker rolled her eyes and sighed at me!! I did not see her doing that to other customers. One other time was during breakfast, we got seated first amongst the tables around us and we were never asked for drink choices while every other table around us had drinks on the table. I had to literally chase them down to even just get water. For being 5 star hotel, I expected better service. I do not book nice hotels to be discriminated just for being the ethnicity I am. Terribly disappointed.
Overall, great hotel amenities and food. The rooms were spacious with a lot of food choices and delicious food. The two stars knocked off is due to the experience our group got from the staff. We felt extremely discriminated due to our race. One of the cafe visits, I asked for an extra espresso shot for one of my drinks and the cafe worker rolled her eyes and sighed at me!! I did not see her doing that to other customers. One other time was during breakfast, we got seated first amongst the tables around us and we were never asked for drink choices while every other table around us had drinks on the table. I had to literally chase them down to even just get water. For being 5 star hotel, I expected better service. I do not book nice hotels to be discriminated just for being the ethnicity I am. Terribly disappointed.
10
Matthew
Jul 10, 2025
·
Stayed 5 nights
Great property, good staff, and great food for an all-inclusive. That said, the concierge team was not helpful and created stressful situations for us. One member offered to help us book dinner reservations, but failed to do so, so when we went to the restaurant for dinner we ended up waiting an hour to sit. In addition, they were to help with our car back to the airport and confirmed that a time change occurred... Day of, however, that wasn't the case and we were left waiting and wondering if our transfer was coming... Very stressful.
Great property, good staff, and great food for an all-inclusive. That said, the concierge team was not helpful and created stressful situations for us. One member offered to help us book dinner reservations, but failed to do so, so when we went to the restaurant for dinner we ended up waiting an hour to sit. In addition, they were to help with our car back to the airport and confirmed that a time change occurred... Day of, however, that wasn't the case and we were left waiting and wondering if our transfer was coming... Very stressful.
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AI-generated summary based on recent guest reviews
Location
Set in quiet Playa Mujeres outside the Hotel Zone, with a private, vendor-free beach. Great for staying on-site; expect a drive to attractions and the airport.
Related guest reviews
10
Lorraine Adjaye
Feb 7, 2025
·
Stayed 2 nights
One of the best hotels I have stayed at, just amazing and would defo recommend and return. A bit of a drive from airport and taxi was very expensive
One of the best hotels I have stayed at, just amazing and would defo recommend and return. A bit of a drive from airport and taxi was very expensive
10
Nancy
Jun 30, 2024
·
Stayed 6 nights
Best inclusive resort in Cancun. The resort is absolutely beautiful and most importantly, safe. This is my third time in Cancun, twice we stayed at the hotel zone and this time we wanted to try something different. Playa mujeres beaches are so much better, barely any seaweed, cleaner and safer. Since it’s private, you don’t have people trying to sell you souvenirs, drugs, while trying to relax on the beach. Lastly, the restaurants are top-notch! Every single restaurant was excellent and there are plenty of options, for vegans too! I would definitely be back!
Best inclusive resort in Cancun. The resort is absolutely beautiful and most importantly, safe. This is my third time in Cancun, twice we stayed at the hotel zone and this time we wanted to try something different. Playa mujeres beaches are so much better, barely any seaweed, cleaner and safer. Since it’s private, you don’t have people trying to sell you souvenirs, drugs, while trying to relax on the beach. Lastly, the restaurants are top-notch! Every single restaurant was excellent and there are plenty of options, for vegans too! I would definitely be back!
8
Bob
Dec 14, 2024
·
Stayed 7 nights
The property is beautiful. It is isolated though. It’s 30 minutes from hotel zone. You will walk a lot the resort is in 3 buildings. If you go stay in buildings2 it’s the closest to pool and the beach. Most restaurants are in building 2 and building 1. Food was good in restaurants. You do need to make reservations. We went to the app at 7 am to get reservations for the evening. I would recommend booking steak house or the seafood restaurant in building 2 every night and forget everything else. Skip the time share breakfast. Don’t expect a big buffet at night it was very unappealing and lacking choices and it’s in Building 3. Dinner at El Mercado is a pass room service would be a better choice. Wine is an upgrade which is at dinner. Which is strange since there is wine in the room. Not much entertainment at night. The mixology bar was great. Not much going ot the pools during the day service is ok. Food at pools was really good. Room is very nice views were very nice looking at ocean. We might go back know what to expect. I do think there are better values in Cancun.
The property is beautiful. It is isolated though. It’s 30 minutes from hotel zone. You will walk a lot the resort is in 3 buildings. If you go stay in buildings2 it’s the closest to pool and the beach. Most restaurants are in building 2 and building 1. Food was good in restaurants. You do need to make reservations. We went to the app at 7 am to get reservations for the evening. I would recommend booking steak house or the seafood restaurant in building 2 every night and forget everything else. Skip the time share breakfast. Don’t expect a big buffet at night it was very unappealing and lacking choices and it’s in Building 3. Dinner at El Mercado is a pass room service would be a better choice. Wine is an upgrade which is at dinner. Which is strange since there is wine in the room. Not much entertainment at night. The mixology bar was great. Not much going ot the pools during the day service is ok. Food at pools was really good. Room is very nice views were very nice looking at ocean. We might go back know what to expect. I do think there are better values in Cancun.
8
Tad
Aug 29, 2025
·
Stayed 4 nights
Food and atmosphere was great, a lot of construction and noises early in the day.
Food and atmosphere was great, a lot of construction and noises early in the day.
8
Dominick
Nov 25, 2024
·
Stayed 4 nights
Beautiful property. Don’t be stuck in building 3 across from the nightclub. Very loud music till 3am. You won’t be able to sleep. Rooms have same views whether partial or ocean view.
Beautiful property. Don’t be stuck in building 3 across from the nightclub. Very loud music till 3am. You won’t be able to sleep. Rooms have same views whether partial or ocean view.
10
Victor
Jul 10, 2025
·
Stayed 4 nights
Great location amazing amenities and friendly staff.
Great location amazing amenities and friendly staff.
10
Vincent
Sep 9, 2025
·
Stayed 4 nights
My stay at Atelier Playa Mujeres was nothing short of amazing! From the moment I arrived, the staff made me feel like royalty with their warm hospitality and attention to detail. The resort itself is stunning—modern, beautifully designed, and impeccably maintained. The food and drinks were outstanding, offering a wide variety of world-class options that exceeded all expectations. The pools, beach, and overall atmosphere created the perfect balance of relaxation and luxury. Every part of the experience felt seamless, and I can honestly say this was one of the best vacations I’ve ever had. I can’t wait to return to Atelier Playa Mujeres and would highly recommend it to anyone looking for an unforgettable getaway!
My stay at Atelier Playa Mujeres was nothing short of amazing! From the moment I arrived, the staff made me feel like royalty with their warm hospitality and attention to detail. The resort itself is stunning—modern, beautifully designed, and impeccably maintained. The food and drinks were outstanding, offering a wide variety of world-class options that exceeded all expectations. The pools, beach, and overall atmosphere created the perfect balance of relaxation and luxury. Every part of the experience felt seamless, and I can honestly say this was one of the best vacations I’ve ever had. I can’t wait to return to Atelier Playa Mujeres and would highly recommend it to anyone looking for an unforgettable getaway!
10
John
Jun 21, 2025
·
Stayed 4 nights
Atelier is beautiful and well- maintained. The staff is friendly and focused on customer service. The beach is private... there are no merchants wandering in to sell you something. There are multiple restaraunts with food choices across a wide spectrum.. I recommend this place highly
Atelier is beautiful and well- maintained. The staff is friendly and focused on customer service. The beach is private... there are no merchants wandering in to sell you something. There are multiple restaraunts with food choices across a wide spectrum.. I recommend this place highly
10
Carolina Ramirez
Jun 5, 2025
·
Stayed 3 nights
Atelier exceeded all of my expectations! The resort was pure luxury, the food was absolutely incredible, and I can’t say enough good things about the staff they were attentive, professional, and truly went above and beyond to make our stay perfect. I’ve been to Cancún three times, and this was by far my best experience. Choosing to stay outside the Zona Hotelera was the right call everything about this trip felt more authentic and peaceful. I’m already planning my return!
Atelier exceeded all of my expectations! The resort was pure luxury, the food was absolutely incredible, and I can’t say enough good things about the staff they were attentive, professional, and truly went above and beyond to make our stay perfect. I’ve been to Cancún three times, and this was by far my best experience. Choosing to stay outside the Zona Hotelera was the right call everything about this trip felt more authentic and peaceful. I’m already planning my return!
10
Sheldon
Nov 20, 2024
·
Stayed 11 nights
Far better than I expected, food was excellent with many different options, service very good too. I liked the fact you could choose between areas with a buzzy atmosphere or more quiet and relaxed and this applied to both the pool, beach and bars
Far better than I expected, food was excellent with many different options, service very good too. I liked the fact you could choose between areas with a buzzy atmosphere or more quiet and relaxed and this applied to both the pool, beach and bars
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AI-generated summary based on recent guest reviews
Dining
Dining stands out for an all-inclusive: many restaurants, high quality, and strong allergy handling. Negatives include scarce dinner reservations, occasional inconsistency or slow room service, and a few reports of illness.
Related guest reviews
10
Gabrielle
Jun 4, 2025
·
Stayed 6 nights
Nicest resort we’ve ever stayed in. Food was excellent, staff goes above and beyond. Super clean. A lot of activities. Definitely will be returning.
Nicest resort we’ve ever stayed in. Food was excellent, staff goes above and beyond. Super clean. A lot of activities. Definitely will be returning.
8
Diantha
Nov 2, 2025
·
Stayed 5 nights
As always, the staff, the pools, the public areas of the resort are absolutely beautiful. Our waiters, Donovan, Christian, Marco are a few of the many great service people who remember you even when they see you outside of setting where they waited on you. Always feel welcome and a part of the family when there. My one complaint is the reservation system for restaurants. This was our 3rd visit and at same time of year and we have never had such difficulty getting reservations. Because we received help from the concierge, we got to eat where we wanted but we should not have had to go through the concierge. In years past we have been able to use the system without difficulty. We heard from multiple folks that they also were frustrated. Also, the consistency of the meal prep needs to be addressed. Some nights great, the same meal the next night was poor. Usually because of poor seasoning, overcooking and even undercooking. We love this place but the food is one of the reasons the Atelier gets such high marks and it needs to be improved.
As always, the staff, the pools, the public areas of the resort are absolutely beautiful. Our waiters, Donovan, Christian, Marco are a few of the many great service people who remember you even when they see you outside of setting where they waited on you. Always feel welcome and a part of the family when there. My one complaint is the reservation system for restaurants. This was our 3rd visit and at same time of year and we have never had such difficulty getting reservations. Because we received help from the concierge, we got to eat where we wanted but we should not have had to go through the concierge. In years past we have been able to use the system without difficulty. We heard from multiple folks that they also were frustrated. Also, the consistency of the meal prep needs to be addressed. Some nights great, the same meal the next night was poor. Usually because of poor seasoning, overcooking and even undercooking. We love this place but the food is one of the reasons the Atelier gets such high marks and it needs to be improved.
6
Franck
Aug 31, 2025
·
Stayed 5 nights
We had an amazing experience since the beginning of the trip. Everything was clean and the workers were respectful. Only giving 4 stars because the wife got food poisoning after eating at the sea food spot. This is a great location for vacation. Thank you Atelier
We had an amazing experience since the beginning of the trip. Everything was clean and the workers were respectful. Only giving 4 stars because the wife got food poisoning after eating at the sea food spot. This is a great location for vacation. Thank you Atelier
8
Dirk
Dec 6, 2024
·
Stayed 1 night
Staff was generally very friendly and helpful, everything was very clean, facilities in excellent condition. Food choices and quality in restaurants were mediocre, seating with 5 people despite reservations very difficult, restaurant staff often unhelpful. Restocking of in-room of snacks and drinks (esp. Wine) did not work at all, needed to complain repeatedly.
Staff was generally very friendly and helpful, everything was very clean, facilities in excellent condition. Food choices and quality in restaurants were mediocre, seating with 5 people despite reservations very difficult, restaurant staff often unhelpful. Restocking of in-room of snacks and drinks (esp. Wine) did not work at all, needed to complain repeatedly.
10
Coltan
Nov 26, 2025
·
Stayed 1 night
Everything about this resort blew us away. The rooms are stunning and well upkept, it’s hard to believe the quality of the food is included, as it rivals some of the best restaurants, and the concierge went out of their way to make our visit memorable. Seldom have I been impressed with the hospitality of an all inclusive resort, but the entire stay was something special. Beyond impressed.
Everything about this resort blew us away. The rooms are stunning and well upkept, it’s hard to believe the quality of the food is included, as it rivals some of the best restaurants, and the concierge went out of their way to make our visit memorable. Seldom have I been impressed with the hospitality of an all inclusive resort, but the entire stay was something special. Beyond impressed.
10
Kasey
Oct 20, 2025
·
Stayed 3 nights
The resort was absolutely amazing! So beautiful and relaxing. This resort was so amazing and super serious with any and all allergies. We had a gluten free diet restriction and dairy free allergy in our travel group. Both felt completely safe and felt wonderful the entire time! It was so impressive and so comforting to travel someone and not have to worry about a food reaction. Not to mention, the food and drinks were amazing! Definitely will be traveling back!
The resort was absolutely amazing! So beautiful and relaxing. This resort was so amazing and super serious with any and all allergies. We had a gluten free diet restriction and dairy free allergy in our travel group. Both felt completely safe and felt wonderful the entire time! It was so impressive and so comforting to travel someone and not have to worry about a food reaction. Not to mention, the food and drinks were amazing! Definitely will be traveling back!
6
Brittany St
Nov 9, 2025
·
Stayed 6 nights
It was underwhelming and the food and drinks were sub par compared to Unico
It was underwhelming and the food and drinks were sub par compared to Unico
10
Veronica
Aug 21, 2025
·
Stayed 3 nights
This resort has amazing restaurants! I can’t say enough about this resort! All the staff provided excellent service. The rooms were beautiful and quiet. Atelier is top notch!
This resort has amazing restaurants! I can’t say enough about this resort! All the staff provided excellent service. The rooms were beautiful and quiet. Atelier is top notch!
8
Annie
Oct 14, 2025
·
Stayed 3 nights
The service was excellent! However, the food at the Tekashi castles and the buffet breakfast was disappointing. The pancakes and waffles lacked flavour, and the coffee was quite unsatisfactory. Even the Mongolian and Korean beef tasted similar. The entertainment was rather dull, but an 80s band played at the club on our last night, which was a pleasant change. Having live entertainment at restaurants or clubs could really boost the atmosphere. Overall, the hotel was fantastic.
The service was excellent! However, the food at the Tekashi castles and the buffet breakfast was disappointing. The pancakes and waffles lacked flavour, and the coffee was quite unsatisfactory. Even the Mongolian and Korean beef tasted similar. The entertainment was rather dull, but an 80s band played at the club on our last night, which was a pleasant change. Having live entertainment at restaurants or clubs could really boost the atmosphere. Overall, the hotel was fantastic.
10
Marielle
Aug 25, 2025
·
Stayed 7 nights
I've just returned from my vacation at ATELIER celebrating my sister's 40th birthday and am still in awe of how incredible the resort is. Every detail was well thought through, the rooms and amenities were incredible, but I must say the people working there were the best part and really went above and beyond to make our stay exceed all of our expectations. Some of the standouts: - Aristeo who served us all day every day at the pool. He's incredibly kind and hardworking all day out in the sun with a smile on his face. He was what we looked most forward to every day! - Our server, Carlos, the head chef Luis, manager Miguel at Casa di Luna. This ended up being our fave restaurant (the lamb are fried milk are a must try!) - not only for the delicious food, but for the incredible attention to detail to take care in preparing our meals keeping in mind several food allergies. - Armando (Kopai) and Roman (Maria Dolores) were also incredible servers who were incredibly kind and had great attention to detail re: food allergies. - We loved the art workshops with Tabatha and the pilates classes with Arturo / Sara (they are tough!). The morning stretching at El Cielo are a must! All of the restaurants served super delicious food and were very accommodating re: allergies. We didn't have any issues all week. The gym was great and fully stocked. Overall, highly recommend ATELIER and we will most certainly be back!
I've just returned from my vacation at ATELIER celebrating my sister's 40th birthday and am still in awe of how incredible the resort is. Every detail was well thought through, the rooms and amenities were incredible, but I must say the people working there were the best part and really went above and beyond to make our stay exceed all of our expectations. Some of the standouts: - Aristeo who served us all day every day at the pool. He's incredibly kind and hardworking all day out in the sun with a smile on his face. He was what we looked most forward to every day! - Our server, Carlos, the head chef Luis, manager Miguel at Casa di Luna. This ended up being our fave restaurant (the lamb are fried milk are a must try!) - not only for the delicious food, but for the incredible attention to detail to take care in preparing our meals keeping in mind several food allergies. - Armando (Kopai) and Roman (Maria Dolores) were also incredible servers who were incredibly kind and had great attention to detail re: food allergies. - We loved the art workshops with Tabatha and the pilates classes with Arturo / Sara (they are tough!). The morning stretching at El Cielo are a must! All of the restaurants served super delicious food and were very accommodating re: allergies. We didn't have any issues all week. The gym was great and fully stocked. Overall, highly recommend ATELIER and we will most certainly be back!
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AI-generated summary based on recent guest reviews
10
Antoine
Sep 26, 2026
·
Stayed 3 nights
Great experience overall! Amazing food selections
Great experience overall! Amazing food selections
10
Beau
Sep 24, 2026
·
Stayed 5 nights
The property was beautiful and the room was well-equipped. The grounds were beautifully maintained, and the pool was too. The staff were very welcoming and helpful with everything from recommending restaurants to helping you find open chairs at the pool and beach. I definitely plan to return to this property again.
The property was beautiful and the room was well-equipped. The grounds were beautifully maintained, and the pool was too. The staff were very welcoming and helpful with everything from recommending restaurants to helping you find open chairs at the pool and beach. I definitely plan to return to this property again.
10
Hiroe
Aug 30, 2026
·
Stayed 2 nights
Amazing hotel. Great staffs and hospitality. We were able to spend relaxing weekends !!
Amazing hotel. Great staffs and hospitality. We were able to spend relaxing weekends !!
10
Jami
Aug 25, 2026
·
Stayed 4 nights
The hotel is beautiful and clean. Our room was super nice and beds were comfy. All the staff were super helpful and friendly. The food was delicious!! I would definitely go back
The hotel is beautiful and clean. Our room was super nice and beds were comfy. All the staff were super helpful and friendly. The food was delicious!! I would definitely go back
10
Ekta
Aug 17, 2026
·
Stayed 3 nights
Wonderful staff; food was also excellent. Amenities were also great. Only thing subpar was the beach and the seaweed on the beach. Drink and food service at the pool and beach was wonderful as well; staff were very attentive and timely.
Wonderful staff; food was also excellent. Amenities were also great. Only thing subpar was the beach and the seaweed on the beach. Drink and food service at the pool and beach was wonderful as well; staff were very attentive and timely.
FAQs about Atelier Playa Mujeres - All Inclusive - Adults Only
What are the check-in and check-out times?
Check-in time is at 15:00 and check-out time is at 12:00. Early or late check-in/check-out details are not specified.
Where is the hotel located?
The hotel is located at Prolongación Bonampak S/N Mz 1, Lote Rth4, Sm3, Complejo playa Mujeres Zona Continental, Isla Mujeres, Quintana Roo State, Mexico. Specific distances to landmarks are not provided.
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Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
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December 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-01: 949.7795800231934USD
- 2026-11-02: 845.1900893638916USD
- 2026-11-03: 778.473845218872USD
- 2026-11-04: 837.3844835617676USD
- 2026-11-05: 1365.8118612473145USD
- 2026-11-06: 892.5050315115967USD
- 2026-11-07: 895.2694073514405USD
- 2026-11-08: 734.4258244101562USD
- 2026-11-09: 895.8616175115967USD
- 2026-11-10: 846.6316895115967USD
- 2026-11-11: 871.2466535115967USD
- 2026-11-12: 1422.8455512216797USD
- 2026-11-13: 884.801587425293USD
- 2026-11-14: 1372.96468373291USD
- 2026-11-15: 809.7092435115967USD
- 2026-11-16: 774.9672262712403USD
- 2026-11-17: 752.6472815115967USD
- 2026-11-18: 789.7920111914062USD
- 2026-11-19: 895.8616175115967USD
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- 2026-12-26: NO DATA
- 2026-12-27: 1365.0483799753417USD
- 2026-12-28: 2253.6119223479004USD
- 2026-12-29: NO DATA
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Check-in time starts at15:00Check-out time ends at12:00
Check-in must be done by someone who is at least 18 years old.
CheckIn Restrictions
Early check-in is available for a fee (subject to availability); Late check-out is available for a fee (subject to availability);
Age Requirements
Minimum guest age is 16
Pets
Maximum number of pets per room 11;Pet max weight (per pet) in lb is 2020;Pet max weight (per pet) in kg is 99;Pets cannot be left unattended;Only dogs are allowed;Service animals not allowed;Pets allowed;Pet fee: USD 50 per pet, per night;
Front Desk Services
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Guests are required to provide proof of the parental or legal guardian relationship and authorization upon arrival.
Identification
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room; No cribs (infant beds) availableNo rollaway/extra beds available
Dining
Grab dinner at Mercado 19, a restaurant that specializes in Mexican cuisine. Dining is also available at the 2 coffee shops/cafes, and 24-hour room service is provided. Wind down with a drink at one of the 12 bars/lounges or 2 poolside bars.
Mandatory Fees And Taxes
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: USD 2.05 per person, per night
Popular amenities
Pet Friendly
Restaurant
Swimming pool
Elevator / Lift
Concierge
Valet Parking
Activities
Swimming pool
Private beach
Garden
Golf Course (on site)
Golf Course (nearby)
Water Sports (non-motorized)
Nightclubs
Canoeing
Doctor on call
Parking (Bicycle)
Pool (Indoor)
Pool (Outdoor)
Fitness Center (nearby)
General
Restaurant
Pet Friendly
Sauna
Hair Dryer
Salon
Steam Room
Massage
Solarium
Bathrobes
Shower
Poolside Bar
Breakfast in the Room
Free Breakfast
Coffee Shop/Café
Smoke-Free Property
Wheelchair Accessible (Limited)
Services
Concierge
Elevator / Lift
Dry Cleaning
Housekeeping
Banquet Facilities
Currency Exchange
Laundry service
Bicycle Rental
Shops
Ticket Service
Doorman/doorwoman
Luggage Storage
Designated Smoking Area
Souvenirs/Gift Shop
Express Check-In/Check-Out
24-Hour Front Desk
Grocery/Convenience Store
Parking
Valet Parking
Free Parking