Americas Best Value Inn & Suites-Alvin/Houston

The ice machine was not working

The staff are always helpful and friendly. This hotel is clean and safe. I appreciate their consistent care for the rooms and guests.

It was absolutely awful. Staff was rude and the ac didn’t work good at all and all the rooms smelled like mildew and had food left in the fridges.

the brakfast was not the best but was ok exelent the people cleaning

I am deeply disappointed with my recent stay at this property. I was traveling on a family vacation with my young children, and the room we were assigned posed a legitimate health and safety hazard. Upon entering, we discovered severe, active mold growth blooming directly on the interior fabric lining of the bedding and curtains. Furthermore, the bathroom appliances—including the hair dryer base and its power cords—were covered in dark mold spots. This is a blatant health code violation and completely unsafe for anyone to breathe in, let alone children. When we brought this to the attention of the front desk, they relocated us to a clean room for the night, acknowledging the issue. However, because of the severe lack of hygiene and maintenance, we chose to cut our trip short and check out early the next morning. To make matters worse, when checking out early and requesting a refund for the unused nights due to their failure to provide a safe, habitable environment, the front desk staff refused to handle the paperwork and deflected responsibility, claiming we had to handle it entirely through our booking platform. I have fully documented the mold with photographic evidence and am escalating this directly to corporate and my credit card company for a chargeback. Do not risk your family's health or your hard-earned money staying here. The property suffers from severe neglect and poor customer service.