Name: Hollywood Casino Joliet
Address: 777 Hollywood Blvd, Joliet, Illinois, United States of America, Joliet, Illinois, US
Rating: 7.1

What guests think

Reviews of Hollywood Casino Joliet highlight a generally clean, quiet stay with many friendly staff, but frequent mentions of dated rooms and intermittent maintenance problems, plus the lack of on-site breakfast and no shuttle to the casino.

Several guests also reported housekeeping lapses and front desk availability or billing issues, with occasional closures or system outages affecting check-in. The location is walkable to the casino across the lot, though some noted late-night hallway noise. Expect a basic, older hotel with variable service but convenient access to gaming.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Facilities are limited, with multiple reviews noting no shuttle to the casino and few on-site amenities. Several mention nonworking or missing vending machines, a daily amenities fee for water and coffee, and occasional operational disruptions.

Related guest reviews

2

Sherrie

28 May 2025

·

Stayed 1 night

We showed up with reservations for 2 adults 2 rooms. They informed us that they charged us for 2 rooms but not 2 separate rooms. What ? I said ! So they would not refund us for the over charge but our friends had to get a separate room at their cost. They were unable to tell our friends how much the room was but go ahead and give us a credit card and you can find out your cost from the credit card company. I asked how to I get my refund for the double charge on my credit card, I was told contact my credit card company. On another note we ask the women helping us if they had a shuttle bus ride to the casino and she said yes, your 2 feet ! I informed here that was rude ! The hotel its self is not bad just the staff. You may or may not have a room when you make reservations. Or might have to share your room with another person. We will never be back !

6

Luis

21 Jul 2024

·

Stayed 3 nights

No body ever at front desk. No real amenities for a hotel.casino property. Television channels have issues.

2

Sheldon

6 Dec 2024

·

Stayed 5 nights

Upon arrival, we were told the hot water was currently in the process of being repaired and would be in service by that evening. Fortunately, we spent our daytime with family, but was shocked to discover the hot-water issue had not been resolved after 3 days. Naturally, we moved to a different hotel, but I feel we should have been contacted about this issue prior to our arrival.

10

KEN

6 Jul 2024

·

Stayed 1 night

This hotel was easy to get to and nice check in staff. It would be nice to have a shuttle to the casino but the drive over was easy with easy parking there as well.

6

Peter

5 Oct 2024

·

Stayed 4 nights

Ten dollars a day for amenities. Water and coffee.

6

Mike

15 Mar 2025

·

Stayed 1 night

Room was nice. Staff terrible. Vending machines either not working or missing.

2

Christopher

19 Jul 2024

·

Stayed 1 night

They took my reservation in the morning but were closed when I arrived. A power outage that happened the night before.

2

Dan

24 Dec 2023

·

Stayed 1 night

Computers were down had to leave and come back later

6

Kristi

17 Mar 2025

·

Stayed 1 night

The room was out dated. Dead bugs on the window sill with cob webs. It is mid March and the pot in front of the building have dead evergreens arrangements. No shuttle to casino.

10

Carol

27 Dec 2022

·

Stayed 2 nights

The temperature of room was comfortable. The staff was very nice, friendly and knowledgeable. Even though it’s very close to the Casino you can walk there; but in the very cold weather you have to drive; unfortunately they do not have a shuttle bus . This could draw in more people. Thanks

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Cleanliness

Many guests found the property and rooms very clean, but reports of dead bugs, ants, stains, and hair in bathrooms appear in several reviews. Overall cleanliness feels mixed across stays.

Related guest reviews

10

Anthony

28 Aug 2024

·

Stayed 2 nights

A very clean hotel, and friendly staff. Nice and quite.

8

Randy

27 Feb 2025

·

Stayed 1 night

Staff was nice. hotel was clean.

10

Paul

9 Mar 2025

·

Stayed 1 night

Hubby and I love this hotel for an overnight getaway trip to the casino. Always very clean, quiet and staff is very friendly.

6

Ausitn

25 Aug 2024

·

Stayed 1 night

Overall good. We did have a bag of chips in the room. After a few hours over night it was covered by ants. Other than the ants it was fine.

4

Jerry

4 Apr 2023

·

Stayed 1 night

Besides the bugs in the room, it reminded me of the 70s and 80s. We had to keep our stuff on the other bed so we didn’t get bugs in our stuff. After telling the front desk, they knew about the problem.

10

Kayla

11 Oct 2024

·

Stayed 1 night

This is the cleanest hotel I’ve been at

2

Germaine

10 Jun 2024

·

Stayed 13 nights

The staff and guests and the room was dirty.

10

Carolyn

23 Sept 2023

·

Stayed 1 night

Nice clean room and comfortable bed. Breakfast was lacking. Even a microwaveable breakfast sandwich would have sufficed.

6

Kristi

17 Mar 2025

·

Stayed 1 night

The room was out dated. Dead bugs on the window sill with cob webs. It is mid March and the pot in front of the building have dead evergreens arrangements. No shuttle to casino.

4

Annette

19 Jun 2024

·

Stayed 1 night

We were disappointed. The while place needs someone to care more. Our tv didnt work, were told that was because of a known issue with the server because of the heat.. no bfast but that may be because we were there on a week day? Hair on our bathroom floor upon arrival and the maintenance and upkeep of our room was sad. Loose handles, doors that stick, patches in walls over wallpaper?! Its a great location, nice grounds and we saw deer in the evening but what a disappointment the room was. Bed was clean and comfy so that was great! It is not connected to the casino instead its across a large parkinglot. Cmkn Hollywood you can do better and you will have a gem!

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Rooms

Rooms are consistently described as dated, with recurring maintenance issues such as weak or no A/C, leaking fixtures, poor water pressure, hot-water outages, damaged fittings, smoke odors, and occasional nighttime noise. A few guests still found beds comfortable.

Related guest reviews

6

Gustavo

10 Mar 2025

·

Stayed 1 night

Old hotel still smelled like stale smoke

4

Melody

27 Mar 2025

·

Stayed 1 night

Online it shows they have cribs for infants - they did not. The window screen was broken completely and made it a safety risk if the window was open, you could literally just fall out. The beds were hard and not comfortable. The refrigerator did not stay cold which ruined my son’s meds that he needs to literally survive and our air conditioner did not work whatsoever. The room had a smell of smoke even though we asked for a non smoking room and the front desk gave us a $10 voucher for food at the casino for the day we would be checking out but none of the restaurants opened until well after 11 am.

8

Bret

6 Aug 2024

·

Stayed 1 night

Leaking shower

4

Mike

20 Mar 2025

·

Stayed 1 night

The casino next to this hotel is set to move, and I'm assuming the hotel will be closing. It appears that they stopped updating

2

Sarah

8 Jul 2023

·

Stayed 1 night

Overcharged at checkin. Property is old and needs updating badly. Bathrooms are smaller than my dorm room’s was. Would never pay more than $40 for this type of property. Reporting to BBB for lack of ethics and fraudulent billing

4

Michelle

22 Jul 2024

·

Stayed 1 night

The a/c didn’t work and there wasn’t much else to the hotel seemed deserted

6

Kristi

17 Mar 2025

·

Stayed 1 night

The room was out dated. Dead bugs on the window sill with cob webs. It is mid March and the pot in front of the building have dead evergreens arrangements. No shuttle to casino.

4

Nicholas

26 Mar 2024

·

Stayed 1 night

Overpriced, bad water pressure in the shower.

4

Heather

17 Feb 2025

·

Stayed 1 night

Property seemed outdated and tired. Stains on the wall, extremely bright lights in the room, heating unit had some damage and a wire hanging out. Since it is across the lot from the casino, people were coming and going all night (someone shouting at 2am in the hall) and letting the doors slam.

6

Kelsey

16 Aug 2024

·

Stayed 1 night

Outdated

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Service

Service sentiment is mixed: numerous guests praised friendly, helpful staff, yet others cited housekeeping not servicing rooms, front desk unavailability, rude interactions, deposit or billing problems, and system outages affecting check-in.

Related guest reviews

2

Sherrie

28 May 2025

·

Stayed 1 night

We showed up with reservations for 2 adults 2 rooms. They informed us that they charged us for 2 rooms but not 2 separate rooms. What ? I said ! So they would not refund us for the over charge but our friends had to get a separate room at their cost. They were unable to tell our friends how much the room was but go ahead and give us a credit card and you can find out your cost from the credit card company. I asked how to I get my refund for the double charge on my credit card, I was told contact my credit card company. On another note we ask the women helping us if they had a shuttle bus ride to the casino and she said yes, your 2 feet ! I informed here that was rude ! The hotel its self is not bad just the staff. You may or may not have a room when you make reservations. Or might have to share your room with another person. We will never be back !

4

Stephen

18 Dec 2024

·

Stayed 3 nights

There three days , maid never cleaned room. Rare to see some one at front desk.

8

John

17 Nov 2024

·

Stayed 1 night

Excellent staff

10

Paul

9 Mar 2025

·

Stayed 1 night

Hubby and I love this hotel for an overnight getaway trip to the casino. Always very clean, quiet and staff is very friendly.

10

Keira

12 Nov 2024

·

Stayed 3 nights

Front desk clerk was amazing with assisting my family member!

2

Christopher

19 Jul 2024

·

Stayed 1 night

They took my reservation in the morning but were closed when I arrived. A power outage that happened the night before.

2

Dan

24 Dec 2023

·

Stayed 1 night

Computers were down had to leave and come back later

10

Anthony

15 Aug 2024

·

Stayed 4 nights

I enjoyed this hotel very much. Kind of an out of the way hotel/casino, but my stay was very pleasant. Room were very clean, and the bed was very soft. Front desk people were very helpful. Will stay here again in the future.

2

Michael

23 Dec 2024

·

Stayed 3 nights

I was not impressed with no morning breakfast available on site. Then housekeeping never came and cleaned room and brought new towels. I will never stay at this property again. :(

4

Silvia

1 Nov 2024

·

Stayed 1 night

Property hasn’t returned back the deposit money. It’s been a whole week and nothing I been trying to call and they don’t answer

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Location

Walkable to the casino across the parking lot, though it is not connected and there is no shuttle. Some reported late-night noise from guests, but many found the setting convenient for casino visits.

Related guest reviews

8

Rinelle

27 Oct 2024

·

Stayed 2 nights

Quiet. Walking distance to casino. Dining options hood

10

Shanell

11 May 2024

·

Stayed 2 nights

The hotel was very nice and quiet. Just wish it was connected to the hotel. Had a ton of fun at the casino

10

KEN

6 Jul 2024

·

Stayed 1 night

This hotel was easy to get to and nice check in staff. It would be nice to have a shuttle to the casino but the drive over was easy with easy parking there as well.

6

Peter

23 Aug 2024

·

Stayed 3 nights

Definitely not the best but not the worst. For what we paid. Couldn't complain too much. Disappointing that the casino is n't connected to the hotel. Locations isn't the best.

10

Priscilla

27 Dec 2024

·

Stayed 2 nights

Convenient location

10

Karen

27 Dec 2023

·

Stayed 1 night

Perfect spot to spend night. Room was comfortable and hotel just a short walk to casino and restaurant

10

Chappell

16 Jun 2024

·

Stayed 2 nights

The property was quiet, we enjoyed our stay

10

Carol

27 Dec 2022

·

Stayed 2 nights

The temperature of room was comfortable. The staff was very nice, friendly and knowledgeable. Even though it’s very close to the Casino you can walk there; but in the very cold weather you have to drive; unfortunately they do not have a shuttle bus . This could draw in more people. Thanks

8

Gregory

13 Feb 2025

·

Stayed 1 night

It was close and walk able to the Casino. No breakfast before we checked out.

4

Heather

17 Feb 2025

·

Stayed 1 night

Property seemed outdated and tired. Stains on the wall, extremely bright lights in the room, heating unit had some damage and a wire hanging out. Since it is across the lot from the casino, people were coming and going all night (someone shouting at 2am in the hall) and letting the doors slam.

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AI-generated summary based on recent guest reviews

Dining

Multiple reviews say on-site breakfast is no longer provided, leading to disappointment; some were offered small vouchers for casino venues, which open later in the morning. Little else is mentioned about dining quality on property.

Related guest reviews

6

Nathan R.

19 Jul 2024

·

Stayed 2 nights

In previous visits, they had a free breakfast. This time they did not. We were advised that they stopped serving breakfast in November of 2023.

4

Melody

27 Mar 2025

·

Stayed 1 night

Online it shows they have cribs for infants - they did not. The window screen was broken completely and made it a safety risk if the window was open, you could literally just fall out. The beds were hard and not comfortable. The refrigerator did not stay cold which ruined my son’s meds that he needs to literally survive and our air conditioner did not work whatsoever. The room had a smell of smoke even though we asked for a non smoking room and the front desk gave us a $10 voucher for food at the casino for the day we would be checking out but none of the restaurants opened until well after 11 am.

6

Larry

30 Aug 2024

·

Stayed 1 night

I booked through Orbitz, where the hotel advertised breakfast was available, but upon arrival I discovered that breakfast is not available here

8

Rinelle

27 Oct 2024

·

Stayed 2 nights

Quiet. Walking distance to casino. Dining options hood

6

Elena

2 Sept 2024

·

Stayed 2 nights

One of the primary reasons we chose. This property was breakfast was included as advertised on website where I booked. Very disappointed to find out it was no longer provided. Was offered 15 dollar discount to be used at the casino by two people.

10

Barbara

15 Jan 2023

·

Stayed 1 night

The complimentary breakfast was mediocre at best. Only donuts, danish and yogurt. No milk to drink!

10

Carolyn

23 Sept 2023

·

Stayed 1 night

Nice clean room and comfortable bed. Breakfast was lacking. Even a microwaveable breakfast sandwich would have sufficed.

4

Heidi

2 Jun 2024

·

Stayed 1 night

Disappointed that there was no longer breakfast offered.

6

Bonnie

21 Sept 2024

·

Stayed 1 night

We went to the casinos so we stayed here. It was satisfactory, but no breakfast and just an average stay. The hotel needs updated

8

Gregory

13 Feb 2025

·

Stayed 1 night

It was close and walk able to the Casino. No breakfast before we checked out.

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Hollywood Casino Joliet

Prices for Hollywood Casino Joliet

About this property

Location

Room options

Standard 2 Queen Room

Standard King Room

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Guest reviews of Hollywood Casino Joliet

Who stays here?

What guests think

Property policies

FAQs about Hollywood Casino Joliet