Name: The Westin Camino Real, Guatemala
Address: Avenida la Reforma y 14 Calle, Zona 10, Zona 10, Guatemala City, Guatemala, Guatemala City, Guatemala Department, GT
Price range: $163–$361 per night
Rating: 8.95

What guests think

Across recent reviews, The Westin Camino Real, Guatemala stands out for friendly service, a safe central location, and popular facilities like a heated pool, hot tub, and well-equipped gym, though age shows in rooms and occasional infrastructure frustrations.

Beds are widely considered very comfortable. Many find the property clean, but recurring comments note stained or damp-smelling carpets, occasional mold, and rare pest sightings. Operational drawbacks include limited or confusing parking, elevator waits or outages, event noise, and periodic delays at check-in or check-out. Expect a classic stay with standout leisure facilities, tempered by dated rooms and occasional operational hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Guests consistently praise the heated pool, hot tub, and large, modern gym. Recurring issues include limited or difficult parking, elevator outages or long waits, and occasional noise from events.

Related guest reviews

6

Rodolfo

Oct 13, 2025

·

Stayed 1 night

Tiempo de espera para servicio a la habitación largo. Parqueo nulo, filas para elevadores

Translate

8

Julio

Aug 3, 2025

·

Stayed 1 night

Es un hotel que realiza muchas celebraciones en los salones y el ruido puede llegar a ser molesto dependiendo de la localización de la habitación. Todo está en perfecto estado, aunque ya se nota la edad.

Translate

6

Marcel

Dec 4, 2023

·

Stayed 2 nights

Muy buena ubicación y limpieza, pero tuvimos la mala experiencia de insuficiencia de parqueo para huéspedes por eventos que se encontraban realizando en las instalaciones del hotel

Translate

10

Andrew

Feb 25, 2025

·

Stayed 1 night

We loved the warm pool and the hot tub above all, as well as the massive gym with lots of equipment, bikes, treadmills and more. Our room was clean for the most part and the beds were so comfortable, we slept like logs. Great location that was walkable to many restaurants and shops around town.

10

Jason

May 28, 2023

·

Stayed 3 nights

Excellent hotel with good food service. Lifts can be an issue though.

10

Maria F

May 18, 2025

·

Stayed 1 night

The pool and the gym are spectacular. Breakfast buffet was really good as well. The staff was really friendly. I would definitely go back and I would recommend it!

10

Jodi

Dec 27, 2024

·

Stayed 1 night

Great pool but rooms are very outdated! I think the carpets are the same from when I stayed here in 2007. Furniture also exactly the same from my visit 17 years ago. Staff very helpful and friendly. Gym is superb and modern. The Westin is a combination of past and present!

10

Magdaely

Aug 21, 2025

·

Stayed 1 night

Loved their heated pool, the jacuzzi and the overall look of the hotel. We loved Westins so this was a good place to stay :)

10

Anna

Mar 30, 2025

·

Stayed 1 night

Service is great and rooms are beautful. The rooms on the 9th executive floor only have a single door between them so noise is easily heard through the door. Hot tub was very dirty the second day we were there but overall a very nice hotel.

8

Marcos

Mar 28, 2024

·

Stayed 1 night

Todo bien con el hotel, es uno de mis favoritos en Guatemala, lastimosamente durante mi estadía los elevadores estaban en mantenimiento y solo había uno funcionando, lo cual hacía tediosa la espera para subir a las habitaciones o bajar al lobby

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many reviews describe clean rooms and public areas. However, repeated reports cite stained or damp-smelling carpets, occasional mold, wet carpets, and rare cockroaches.

Related guest reviews

8

Lilian

Oct 11, 2022

·

Stayed 1 night

Moho en el baño

Translate

4

Carlos

Jul 12, 2023

·

Stayed 1 night

No fue la habitación que mostraban en la foto y Encontré cucaracha en el baño de mi habitación

Translate

2

George

Nov 30, 2025

·

Stayed 1 night

Very glitzy lobby but the room smelled like damp, had rubbish in the bins and there was hair on the tiles in the bathroom. When I asked at reception the staff just shrugged and didn't even apologise. The walls are also very thin so you can hear couples arguing in the rooms nextdoor.Terribly overpriced for what it offers.

10

Delma

May 31, 2024

·

Stayed 1 night

Muy limpio, un lugar muy acogedor! En julio me hospedaré de nuevo, complacida con la atencion y la amabilidad !

Translate

6

Ari

Mar 17, 2025

·

Stayed 3 nights

El olor a humedad en los cuartos y las alfombras es insoportable. Las almohadas y sabanas ya necesitan un cambio

Translate

10

Joel

Jan 2, 2024

·

Stayed 2 nights

The Rooms are very clean

10

Victor

Aug 6, 2025

·

Stayed 3 nights

Very nice and clean. Personal was friendly and professional. We had a great time.

8

Marcos

Nov 14, 2025

·

Stayed 1 night

Habitación limpia

Translate

4

Sheyla

Jan 2, 2025

·

Stayed 1 night

The hotel needs a good refurbished. There is only two elevators to the rooms the carpets in the hallways are dirty and smelly the rooms as well as all the furniture are from 1980s or older. The rooms are smelly too as they are dirty have been wet probably from trying to clean them which makes the smell worse and you feel the humor y in the rooms probably from the ac’s. Overall the hotel is in good location holds a great name as been a Westin but doesn’t live to the expectations of what we paid for. And bending a Westin Hotel now part of the Marriott family. It was quite disappointing.

8

Christina

Jul 8, 2025

·

Stayed 1 night

The lobby was beautiful and the breakfast buffet was amazing. The bed was very comfortable and the sheets and linens were good quality. Overall, Our room was fine but not great. We were in the far corner of the second floor and our entire view out the window was the dirty rooftop of the entry to the building. Also our carpet was wet in our room. I think maybe the carpets had been washed that day???? The hotel seemed really empty and I’m not sure why we were put in a room with a terrible view and wet carpet. Surely there were other rooms available.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Beds are very comfortable, but rooms feel dated and some have maintenance issues (AC, curtains, drains) with noise transferring between rooms or from outside. A few note small layouts, poor views, lack of smart TVs, or connectivity problems.

Related guest reviews

6

ALEX

May 19, 2025

·

Stayed 3 nights

Was not happy that the AC was not working. They never turned the air on only the fan was turned on. It was very hot especially at night. They fixed it but I think it should be standard to have the AC on with check in.

2

George

Nov 30, 2025

·

Stayed 1 night

Very glitzy lobby but the room smelled like damp, had rubbish in the bins and there was hair on the tiles in the bathroom. When I asked at reception the staff just shrugged and didn't even apologise. The walls are also very thin so you can hear couples arguing in the rooms nextdoor.Terribly overpriced for what it offers.

8

jieun

May 5, 2025

·

Stayed 2 nights

Room was spacious. But the bed was damaged too much.

4

Alvaro

Feb 6, 2024

·

Stayed 2 nights

Curtains did not fit the windows. The sun would wake you up in the morning

10

BYRON

Mar 26, 2025

·

Stayed 2 nights

Wonderful grand dame of Guatemala City. Service is impeccable and Westin beds are guaranteed a good night’s sleep.

4

Luis

Apr 20, 2025

·

Stayed 2 nights

5 star hotel no good internet and no smart tv Terrible!

10

Anna

Mar 30, 2025

·

Stayed 1 night

Service is great and rooms are beautful. The rooms on the 9th executive floor only have a single door between them so noise is easily heard through the door. Hot tub was very dirty the second day we were there but overall a very nice hotel.

10

Luze

Jun 2, 2025

·

Stayed 1 night

Hotel is a little old, rooms not renovated but it’s perfectly fine! If you are looking for a higher experience I will recommend other hotel, this one might feel a little old school management!

8

Christina

Jul 8, 2025

·

Stayed 1 night

The lobby was beautiful and the breakfast buffet was amazing. The bed was very comfortable and the sheets and linens were good quality. Overall, Our room was fine but not great. We were in the far corner of the second floor and our entire view out the window was the dirty rooftop of the entry to the building. Also our carpet was wet in our room. I think maybe the carpets had been washed that day???? The hotel seemed really empty and I’m not sure why we were put in a room with a terrible view and wet carpet. Surely there were other rooms available.

10

Jorge

Jul 9, 2024

·

Stayed 1 night

Great beds

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly and helpful throughout the hotel. That said, multiple guests reported slow or unhelpful front-desk interactions, delayed room readiness, and occasional housekeeping lapses.

Related guest reviews

10

EDDY ROBERTO

Oct 28, 2025

·

Stayed 5 nights

great property with very polite and helpful staff

10

Catherine

Feb 28, 2023

·

Stayed 1 night

Lovely staff but slow checkin. Had to wait 20 min for our rooms at 4:30 pm

10

Chris

Nov 29, 2025

·

Stayed 1 night

Hotel was nice. The checkin process was not good. Check-in is at 3pm. We arrived at 4 and room was not ready until 5:30 pm.

6

Sonia

Apr 22, 2024

·

Stayed 3 nights

The location is next to a casino and bars. Very noisy on The weekend. The staff at the front desk were not friendly and they took too long to give us the room. Parking is another issue. Being such a recognized hotel chain should have a better parking service. The ticket control system is poor and also the people at front are not doing a good job activating the paper cards they use for parking. We have to go back twice to get the ticket validated to be able to get out of the parking facility, still did not worked. The guy at the door ended up opening the gate so we can get out. Horrible! this happens all the time we were exiting the parking lot. Never go back tho this hotel!

10

Lauren

Jun 27, 2023

·

Stayed 1 night

The staff were the best part of the stay -from the front desk, to the restaurant, to the housekeepers, to the business center- every staff member we encountered was friendly and genuine. Thank you!

10

Rashaud

Jun 24, 2025

·

Stayed 3 nights

Recommend to all outstanding customer service

8

Marcela

Jan 20, 2025

·

Stayed 3 nights

We always stay at this hotel whenever we visit Guatemala and it always been excellent. In this visit the only thing that did not measure up was the house keeping. The room was not cleaned (all needed to be made was the bed) although we called to request the service.

10

Yordania

Jul 12, 2025

·

Stayed 4 nights

This property has everything you need and the staff are very helpful and friendly ,

10

ivan

Sep 25, 2025

·

Stayed 1 night

Great staf and service

8

Mayra

Jan 21, 2026

·

Stayed 2 nights

The hotel provided an excellent experience, characterized by its cleanliness, quality dining, and comfortable accommodations. However, the customer service provided by the front desk during the check-out process did not meet expected standards.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Location is consistently described as safe, walkable, and convenient in Zone 10 near restaurants and shopping. It is also close to the airport, making it practical for business or short stays.

Related guest reviews

8

neil

Nov 26, 2023

·

Stayed 6 nights

An excellent hotel, perfectly located for business or leisure in zone 10.

10

Abil

Aug 7, 2024

·

Stayed 1 night

Overall good property in a central part of the city.

10

Magda Isabel

Aug 27, 2025

·

Stayed 1 night

Nice place to stay close to every City place in Guatemala

10

Sergio

Dec 29, 2022

·

Stayed 19,354 nights

Great place to stay, closer to everything. Mercado central 15 minutos, Paseo Cayalá 15 minutes.

10

Elsi

Jul 3, 2025

·

Stayed 1 night

Beautiful, clean and great service. Walking distance to Oakland Mall and other restaurant and Bars in the area.

10

Claudia

Jul 29, 2023

·

Stayed 4 nights

Beautiful hotel and friendly helpful staff. Location is ideal for business as well the distance from the airport.

8

Diego

Jun 3, 2023

·

Stayed 2 nights

Great place to relax close to the airport and makes it easy to move. Close to nice restaurants including Cayala.

10

Sandra

Feb 15, 2025

·

Stayed 3 nights

This is the place to stay in Guatemala City. It is in Zone 10, safe and central to everything. 10 mins to airport and all major sites within 30 min Uber ride (less than $10).

10

Gretchen

Dec 28, 2024

·

Stayed 1 night

Very nice hotel in a safe area. I only stayed one night but the hotel is very nice. Not sure I’d want to stay there for a week but great safe hotel if visiting Guatemala city

8

Ana

May 13, 2025

·

Stayed 2 nights

Convenient location

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast earns frequent praise for taste and variety, and several guests enjoyed the on-site dining. Some found food overpriced, pool restaurant service slow, bar hours limited, or the buffet repetitive.

Related guest reviews

10

FRANCISCO

Feb 12, 2024

·

Stayed 4 nights

I like the food the breakfast!

8

Karla

Aug 19, 2024

·

Stayed 2 nights

Excellent hotel , the food is delicious

10

fernando

Feb 18, 2025

·

Stayed 5 nights

Over all ok not the greatest but ok On the other hand service was outstanding This guy Armin was the best waiter ever he was at the Buffett

8

Monika

May 1, 2024

·

Stayed 2 nights

El hotel es elegante y el lobby así lo demuestra. Sin embargo, si noté que las habitaciones se ven pasadas de moda. El mueble de baño requiere ser cambiado, la alfombra está manchada tanto en el cuarto como en el pasillo, y si uno se sienta en la piscina se ven bajantes y canoas en mal estado. Siendo un Westin Camino Real espero otro estado. El buffet de desayuno es amplio pero todos los días, incluso domingo ofrecen lo mismo. Trabajo con el sector de hospitalidad y me doy cuenta que falta una renovación y visión más moderna. Sin embargo la atención es muy buena, nos dieron una extensión para el check out y la ubicación en Zona 10 nos permitió caminar a varios lugares sin necesidad de taxis.

Translate

6

Ruth

May 22, 2023

·

Stayed 1 night

The food was terrible the chef needs to Visit the intercontinental hotel and learn about real food and real cooking. I dont think i will stay at this hotel anytime soon.

8

Monica L.

Nov 14, 2025

·

Stayed 1 night

The staff at the front desk were not as corteous as expected. The room was nice; both bed and pillows were very comfortable. We stayed at the Excecutive Floor. They offer snacks and coffee, which was a very nice touch. We enjoyed the pastries and the coffee was delicious. Our rate included breakfast which was delicious and hearty.

10

Charlie

Mar 11, 2024

·

Stayed 1 night

The service was five star. Food good but not exceptional. We would stay here again for the service, proximity to airport, pool and onsite dining.

10

Selenia

Apr 26, 2025

·

Beautiful hotel the breakfast was amazing.

6

Charles

Jan 17, 2023

·

Stayed 1 night

This is clearly one of the best properties in the city. The only issues I had were that there is no bar open until late afternoon (drinks are available in the dining room), the casino won’t serve you a drink unless you’re at a gaming table and for some reason they did not authorize incidentals upon check-in-something I’ve never experienced as an adult? We ended up going off-property for post-flight food and beverage.

10

Olga

Nov 9, 2025

·

Stayed 2 nights

La habitación muy limpia. El baño con artículos de higiene. La comida deliciosa. Excelentes restaurantes y tiendas. La piscina muy agradable. El mejor hotel de Guatemala

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$160
February	$196
March	$168
April	$172
May	$180
June	$167
July	$175
August	$176
September	$162
October	$199
November	$218
December	$177

Su	Mo	Tu	We	Th	Fr	Sa
				1 $301	2 $185	3 $185
4 $173	5 $185	6 $185	7 $185	8 $185	9 $185	10 $175
11 $185	12 $185	13 $185	14 $185	15 $185	16 $185	17 $185
18 $185	19 $185	20 $185	21 $185	22 $185	23 $185	24 $173
25 $185	26 $185	27 $185	28	29 $294	30 $185	31 $180

The Westin Camino Real, Guatemala

Prices for The Westin Camino Real, Guatemala

Monthly average prices

About this property

Location

Room options

Junior Suite, 1 Bedroom

Deluxe Room, 2 Queen Beds

Junior Suite, 1 King Bed

Executive Room, 2 Queen Beds

Executive Room, 1 King Bed

Deluxe Room, 1 King Bed

Guest reviews of The Westin Camino Real, Guatemala

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The Westin Camino Real, Guatemala

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $163	21 $255	22 $327	23	24 $277	25 $169	26 $171
27 $174	28 $272	29 $361	30 $316