Is parking available at the property?

Self parking is available on-site for a fee of CAD 20.32 per day, which includes in/out privileges.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available daily from 6:00 AM to 10:00 AM for a fee ranging from approximately CAD 12 to 25 for adults and children.

Does the property allow pets?

Pets are allowed at the property with a fee of CAD 50.00 per accommodation, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early or late check-in/check-out may be available upon request, and guests should contact the property in advance to make arrangements.

What accessibility features are available for guests with disabilities?

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. Guests should inquire for specific details regarding accessible rooms and facilities.

How is the property located in relation to key landmarks?

The hotel is centrally located in Surrey, just a 5-minute walk from Central City Shopping Centre and a 10-minute walk from Holland Park. It is approximately 19 miles from the Port of Vancouver and 9.1 miles from Metropolis at Metrotown.

Does the property have a swimming pool?

Yes, the property features an outdoor heated pool, operational from 7:00 AM to 9:00 PM. Please note that one of the swimming pools will be unavailable from May 19 to May 29, 2026, due to renovations.

What are the hotel policies for guests staying with children?

Children are allowed at the property, and there is no minimum age requirement for children to stay for free.

Civic Hotel, Autograph Collection in Surrey

Average nightly price at Civic Hotel, Autograph Collection by month, last 12 months (USD)
Month	Average price
January	US$192
February	US$193
March	US$203
April	US$238
May	US$280
June	US$342
July	US$345
August	US$276
September	US$262
October	US$263
November	US$210
December	US$175

What guests think

At Civic Hotel, Autograph Collection, guests consistently praise the clean, modern rooms, welcoming staff, and convenient SkyTrain access, while recurring drawbacks include noticeable train noise, a mixed-feeling surrounding area at night, and paid parking with occasionally confusing signage.

Many enjoy the pool and hot tub with city views, and the gym draws positive mentions. Rooms are comfortable with standout corner-room views, though several guests found them smaller than expected and note the lack of in-room microwaves. The Dominion restaurant and lobby cafe are generally well-liked, with a few reports of inconsistent food quality or pricing. Expect a stylish, transit-friendly stay if you are comfortable with some urban noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub are frequently praised for cleanliness and views, and the gym draws positive mentions. Parking is in an underground garage with an extra fee, and some guests found the signage or exits confusing.

Related guest reviews

10

Ashley

15 Nov 2024

·

Stayed 2 nights

Nice classy hotel will nice gym, pool and hot tub.

8

Carol

22 Oct 2025

·

Stayed 1 night

Gave clear instructions for parking, so parking went very smoothly. Pleasant staff

10

Sabine

30 Aug 2025

·

Stayed 2 nights

Great pool, train station near the hotel, cafe in the lobby, overall great stay!

8

Marisa

1 Mar 2024

·

Stayed 2 nights

Convenient stay next to the mall and tram station. You have to pay for parking though because they share a garage with city hall.

10

Jill

20 Jun 2024

·

Stayed 1 night

Such a nice hotel. Loved the coffee shop downstairs and room service was top notch! Room was super clean and comfortable. View of the courtyard below where a movie was being filmed, good people watching spot. Hot tub and pool were the perfect temp and had a stunning view.

8

Shere

14 Oct 2025

·

Stayed 3 nights

The rooms are clean and modern. The staff very responsive. The only issue was getting out of parking sunday AM. There are 4 exits and 3 were blocked and the one open one is obscure. After wasting 10 mins I had to call the front desk and they promptly responded as they have had to deal with this issue. Better signage would help.

10

Yekaterina

18 Nov 2025

·

Stayed 3 nights

We booked our stay to celebrate both my and my husbands birthdays. We were looking for a quiet weekend with good food and a good view. This hotel did not disappoint. We stayed on the 18th floor in a corner room and the views were spectacular day and night. We also loved the restaurant downstairs, the Dominion. We ended up eating dinner there every night. The hot tub and pool area was very clean and relaxing. We enjoyed the hot tub but thought the lap pool was a few degrees too cold for November night. The parking garage that the hotel provides is very safe and easily accessible with a short elevator ride. Overall, we enjoyed our stay and would recommend.

8

James

16 Sept 2023

·

Stayed 2 nights

Difficult to find and parking signage could use a boost. Great views and nice exercise room.

10

Jennifer

13 Jun 2025

·

Stayed 2 nights

The pool and ordering drinks and food poolside!!

8

Cheryl

20 Jun 2024

·

Stayed 1 night

Great rooftop

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews repeatedly highlight very clean, well-maintained rooms and common areas. A few guests noted missed details (e.g., unremoved dishes or a bathroom floor spot), but these were uncommon.

Related guest reviews

10

tom

12 Dec 2025

·

Stayed 2 nights

The room was spotless and clean, and very modern. Had a great sleep on the king-size bed, and actually slept in! First time in a long time!

10

Naveen Kumar

5 Feb 2024

·

Stayed 2 nights

Had an amazing 2 day stay! Very accommodating staff. Nice clean and spacious rooms. We were on the 18th floor and the view was good as well!

10

Kaulay

19 Jun 2025

·

Stayed 3 nights

Hotel was clean, comfortable, and located close to the highway and public transit. Also has lots of great food selections near by. Would recommend to ppl looking to have a comfortable stay while visiting Vancouver.

10

Sarah

30 Jun 2023

·

Stayed 1 night

I love how clean everything was

4

Jimmy

5 Nov 2023

·

Stayed 1 night

Paid extra for corner room and the fact there were 5 rooms empty on upper floor we were give a room on 7 floor next to sky train station and it was very very noisy and the bathroom floor was not even clean anI had gold membership and I requested to extend my stay for an hour which was denied by the front desk server. My experience with this hotel was not good.

10

Destiny

22 Jun 2025

·

Stayed 1 night

This hotel is very gorgeous and clean all the staff was lovely and I very much enjoyed my stay I will be staying here again!

10

Jacqueline

9 Oct 2025

·

Stayed 1 night

The room was perfectly clean, the view was stunning, a very comfy bed and just an excellent experience!

4

Anne

6 Apr 2025

·

Stayed 2 nights

When i checked my parents in for my dads 80th bday they tried to charge me 120 dollars more than i was told 2 weeks prior Then they cleaned the room but didnt remove dirty dishes from room but made the bed i took it down to front desk and told them the situation and they looked right thru me and was confused and took it from me so i left They checked out today i left full instructions i would pay the parking out of my deposit but when my parents checked out today they told them they needed to pay the outstanding parking amount before they could leave not impressed at all expecially the 533.00 i paid for 2 nights and parking isnt included either and such a small room for that amount also

10

Aunveer

6 Sept 2023

·

Stayed 3 nights

I love staying at the Civic whenever I’m town. It’s a central area to be around. The rooms are always clean and organized.

10

Tamara

7 Jul 2025

·

Stayed 3 nights

Hotel was clean and rooms were very nice. Staff was exceptional. Easy access to skytrain.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and comfortable with standout city views, especially in corner units. Train noise affects some lower or track-facing rooms, several guests found layouts compact, and many note there is no in-room microwave.

Related guest reviews

10

tom

12 Dec 2025

·

Stayed 2 nights

The room was spotless and clean, and very modern. Had a great sleep on the king-size bed, and actually slept in! First time in a long time!

10

Amritpal

27 Oct 2025

·

Stayed 1 night

Beautiful hotel, I like corner room very much on 14th floor ,it shows two side view of city downtown

8

Harveen

14 Aug 2024

·

Stayed 1 night

Room didn't microwave, lighting was bad. Very dim.

10

Jann

20 Dec 2024

·

Stayed 1 night

Immediately by the sky train. Very convenient for transportation but if you are a light sleeper it might be an issue for you. Lovely new property, everything was great in the rooms. Staff was very welcoming.

6

Ahmed

21 Nov 2025

·

Stayed 1 night

Good, clean place, nice facilities in the room and restaurant, but no one at the entrance to guide to the parking which is way down in the basement, and noise from the train station below came through even on the 12 th floor.

8

Michael

27 Apr 2025

·

Stayed 2 nights

Decent lodging. Rooms are ridiculously small for 300$ a night. Parking is 15$ a night, at 300$ a night…throw in the parking. Skytrain is right beside location so it’s super handy for getting out of Surrey! All in all not a bad place but will be going back to Sheraton at Guilford. Better value. Bigger rooms, free parking and closer to restaurants and shopping.

4

Evan

27 Apr 2025

·

Stayed 2 nights

The room was smaller than expected. Parking was $20 a day and does not come with the boarding fees. The room was in good condition. There was only one ice machine on floor 4 that was out of order when we tried to use it. The restaurant was nice. Gang activity right outside hotel with homeless people on streets. We went to convenient store late at night and ran into a bunch of gangs and it was pretty sketchy. So be mindful when staying here.

10

Jacqueline

9 Oct 2025

·

Stayed 1 night

The room was perfectly clean, the view was stunning, a very comfy bed and just an excellent experience!

4

Naomi

18 Feb 2026

·

Stayed 3 nights

The room didn’t block train sounds. No complimentary microwave in room.

8

George

19 Dec 2025

·

Stayed 4 nights

Great place. But the tram makes too much noise in my room. It was disruptive.

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AI-generated summary based on recent guest reviews

Service

Service is widely described as friendly, professional, and responsive, with smooth check-ins and helpful staff. Isolated issues included billing or authorization problems, mixed information on late checkout, and slow follow-up on minor fixes.

Related guest reviews

10

James

11 Aug 2025

·

Stayed 3 nights

Room was very clean and comfortable. Staff efficient, knowledgeable and friendly. Sky train access to city and sights, close by was a real asset. Dominion bar and restaurant, was good value.

10

Annette

3 Nov 2025

·

Stayed 1 night

Staff made for an exceptional experience!

10

PURNIMA LATA

1 Jun 2025

·

Stayed 2 nights

Everything about this property was lovely. There was a water leak in my shower and when I notified they immediately wanted to transfer however since I was going to leave the next I declined but extremely responsive and helpful.

10

Jonathan

10 Nov 2025

·

Stayed 2 nights

This hotel is such a delight! I was so impressed. Quick check-in, beautiful rooms that are clean, modern yet cozey and awesome staff. We stayed 2 nights and had both breakfast and dinner at Dominion restaurant in the hotel lobby. Great service, chill vibe and incredible menu. I really was blown away by this wonderful hotel - in Surrey of all places!! I was just so impressed! Bravo, kudos, well done! It really was one of my best hotel stays and I have stayed in a lot of hotels. You far exceeded my expectations. We will be back!

6

Bikram

2 Sept 2024

·

Stayed 2 nights

Was advised to complimentary checkout at 2:30pm but day of manager said they charge after 12:30pm and thats the best they can do regardless of what receptionist offered

2

Wanbing

3 Jan 2023

·

Stayed 19,359 nights

Check in staff is not helpful at all with any client issues

10

John

23 Apr 2023

·

Stayed 2 nights

The front desk staff was outstanding. I got lost finding the hotel and Bonnie was very patient with me. The rest of the staff was very courteous as well

2

Celeste

2 Jun 2025

·

Stayed 1 night

Double charged room fee and no response from the front desk.

10

Simrit

30 Nov 2025

·

Stayed 1 night

Excellent service

10

Saul

10 Dec 2024

·

Stayed 3 nights

Extremely nice, modern and clean hotel! Loved the room and comfy bedding. Literally across the street from a Skytrain stop which was super convenient! Chad at the front desk was able to get me a late check out. Highly recommend!

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AI-generated summary based on recent guest reviews

Location

Right beside the SkyTrain, making trips to downtown Vancouver and around the region easy; also close to highways and shopping. Several reviews describe the immediate area as rough or unsafe after dark, and train noise can carry to nearby rooms.

Related guest reviews

10

Sanket

8 Aug 2023

·

Stayed 2 nights

Great location

8

Eric

10 Apr 2025

·

Stayed 2 nights

The hotel and staff are amazing. The location, not so much. Right beside the Surrey train station...noisy and dirty on the south side.

8

Carrie

21 Jun 2023

·

Stayed 1 night

The hotel room was comfortable and clean. The view was spectacular. The area is in transition but has some great architecture. The location is central to the lower mainland and very close to the sky train and freeway. Parking was easy and cheap.

10

Kaulay

19 Jun 2025

·

Stayed 3 nights

Hotel was clean, comfortable, and located close to the highway and public transit. Also has lots of great food selections near by. Would recommend to ppl looking to have a comfortable stay while visiting Vancouver.

8

Darshan

4 Dec 2024

·

Stayed 2 nights

Great location right next to sky train. Easy to commute downtown.

10

Jann

20 Dec 2024

·

Stayed 1 night

Immediately by the sky train. Very convenient for transportation but if you are a light sleeper it might be an issue for you. Lovely new property, everything was great in the rooms. Staff was very welcoming.

8

Michael

27 Apr 2025

·

Stayed 2 nights

Decent lodging. Rooms are ridiculously small for 300$ a night. Parking is 15$ a night, at 300$ a night…throw in the parking. Skytrain is right beside location so it’s super handy for getting out of Surrey! All in all not a bad place but will be going back to Sheraton at Guilford. Better value. Bigger rooms, free parking and closer to restaurants and shopping.

4

Evan

27 Apr 2025

·

Stayed 2 nights

The room was smaller than expected. Parking was $20 a day and does not come with the boarding fees. The room was in good condition. There was only one ice machine on floor 4 that was out of order when we tried to use it. The restaurant was nice. Gang activity right outside hotel with homeless people on streets. We went to convenient store late at night and ran into a bunch of gangs and it was pretty sketchy. So be mindful when staying here.

6

Ashley

19 Sept 2025

·

Stayed 1 night

Fantastic hotel, but the location is horrible. You are able to hear the sky train at all times and I did not feel safe walking around at night

10

Tamara

7 Jul 2025

·

Stayed 3 nights

Hotel was clean and rooms were very nice. Staff was exceptional. Easy access to skytrain.

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AI-generated summary based on recent guest reviews

Dining

The on-site Dominion restaurant and lobby cafe are frequently praised for quality, convenience, and solid service, including room service. Some guests reported inconsistent food quality or higher prices.

Related guest reviews

8

Amanda

7 Sept 2024

·

Stayed 3 nights

The property itself was great. A new building it seemed. The restaurant was good. The surrounding area had a lot of homeless people around if. It’s not area you would go walking around.

8

Melani

26 Apr 2025

·

Stayed 3 nights

Our stay was wonderful. My friend and I came out to hike for a few days over the Easter Long Weekend. Only complaints were how noisy the sky train was at night, the pillows were very uncomfortable and the restaurant had terrible food. Staff and food/drink at the cafe were a 10/10. Front desk staff were outstanding. The restaurant staff made up for our poor food with 2 free breakfast buffets and checked in many times which was very nice of them. Cocktails at the restaurant were delicious! Overall great stay, just a few small hiccups but nothing major!

10

James

11 Aug 2025

·

Stayed 3 nights

Room was very clean and comfortable. Staff efficient, knowledgeable and friendly. Sky train access to city and sights, close by was a real asset. Dominion bar and restaurant, was good value.

10

Jill

20 Jun 2024

·

Stayed 1 night

Such a nice hotel. Loved the coffee shop downstairs and room service was top notch! Room was super clean and comfortable. View of the courtyard below where a movie was being filmed, good people watching spot. Hot tub and pool were the perfect temp and had a stunning view.

10

Jonathan

10 Nov 2025

·

Stayed 2 nights

This hotel is such a delight! I was so impressed. Quick check-in, beautiful rooms that are clean, modern yet cozey and awesome staff. We stayed 2 nights and had both breakfast and dinner at Dominion restaurant in the hotel lobby. Great service, chill vibe and incredible menu. I really was blown away by this wonderful hotel - in Surrey of all places!! I was just so impressed! Bravo, kudos, well done! It really was one of my best hotel stays and I have stayed in a lot of hotels. You far exceeded my expectations. We will be back!

10

Yekaterina

18 Nov 2025

·

Stayed 3 nights

We booked our stay to celebrate both my and my husbands birthdays. We were looking for a quiet weekend with good food and a good view. This hotel did not disappoint. We stayed on the 18th floor in a corner room and the views were spectacular day and night. We also loved the restaurant downstairs, the Dominion. We ended up eating dinner there every night. The hot tub and pool area was very clean and relaxing. We enjoyed the hot tub but thought the lap pool was a few degrees too cold for November night. The parking garage that the hotel provides is very safe and easily accessible with a short elevator ride. Overall, we enjoyed our stay and would recommend.

10

kim

17 Apr 2023

·

Stayed 1 night

Staff are amazing, care about customer and are accommodating. I made 2 bookings in 4 days and wasn't asked to change rooms. Food was overpriced and not good at the restaurant

10

Flannery

25 Apr 2024

·

Stayed 1 night

Beautiful, new hotel. Amazing coffee shop and restaurant

10

Nick

11 Nov 2025

·

Stayed 2 nights

Everything was great Love staying there Even the restaurant staff were awesome

10

Monyca

6 Jul 2023

·

Stayed 3 nights

This is a beautiful hotel, the staff was nice, and the location was great. The prices were reasonable. We asked for service a few times via text and got help quickly. We got room service from Dominion, the hotel restaurant, and it was delicious. The layout of the "corner king" was a little weird - if someone was opening the fridge or closet, the other person couldn't get to the bathroom or sink, but I think they did a good job with the limited space they had. We had a weird issue with fire detector testing, but I guess they've got to do it (just not what you want to deal with on "vacation.") Dog friendly - I would just note that there was a little grassy patch with a garbage and poop bags but it was very overgrown and we saw a needle in it. I know the hotel probably can't do much about needles and drug use is an issue in every city but if the patch was mowed/trimmed it would have been more obvious so we could avoid the hazard. We ended up finding a patch of fake grass with a fire hydrant that our dogs liked.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $156	2 $194	3 $248	4 $239	5 $186	6 $186	7 $186
8 $137	9 $162	10 $168	11 $181	12 $168	13 $168	14 $168
15 $134	16 $212	17 $619	18 $199	19 $219	20 $162	21 $176
22 $134	23 $193	24 $192	25 $192	26 $171	27 $164	28 $164
29 $137	30 $180

Su	Mo	Tu	We	Th	Fr	Sa
		1 $213	2 $212	3 $186	4 $167	5 $167
6 $149	7 $167	8 $180	9 $170	10 $180	11 $167	12 $179
13 $155	14 $162	15 $179	16 $179	17 $180	18 $165	19 $174
20 $156	21 $181	22 $174	23 $179	24 $182	25 $174	26 $179
27 $155	28 $192	29 $192	30 $186	31 $180

Civic Hotel, Autograph Collection

Prices for Civic Hotel, Autograph Collection

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Room, 2 Queen Beds

Room, 1 Twin Bed

Room, 1 King Bed, Corner

Guest reviews of Civic Hotel, Autograph Collection

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Civic Hotel, Autograph Collection

Prices for upcoming dates