Holiday Inn Express & Suites West Memphis by IHG
US$132
/ night
Avg. for September
Prices for Holiday Inn Express & Suites West Memphis by IHG
Select dates to see prices and availability
US$132
/ night
Avg. for September
Monthly average prices
Nightly prices at Holiday Inn Express & Suites West Memphis by IHG average US$98 in the cheapest month (February) and US$136 in the most expensive month (November), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$104 |
| February | US$98 |
| March | US$107 |
| April | US$105 |
| May | US$134 |
| June | US$131 |
| July | US$117 |
| August | US$107 |
| September | US$132 |
| October | US$126 |
| November | US$136 |
| December | US$102 |
J
F
M
A
M
J
J
A
Sept · US$132
S
O
N
D
Most expensive: November (~US$136)
Cheapest: February (~US$98)
About this property
Be sure to enjoy recreational amenities including a 24-hour fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access and a banquet hall.
Amenities
Be sure to enjoy recreational amenities including a 24-hour fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access and a banquet hall.
Business amenities
Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Free self parking is available onsite.
Dining
A complimentary full breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 10:00 AM.
Rooms
Make yourself at home in one of the 84 guestrooms featuring refrigerators and microwaves. 42-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Location
With a stay at Holiday Inn Express and Suites West Memphis by IHG in West Memphis, you'll be within a 10-minute drive of Beale Street and Bass Pro Shops at the Pyramid. This hotel is 14.3 mi (23 km) from Graceland and 3.7 mi (6 km) from Mississippi River.
What's nearby
Worthington Park(1.4 Miles)
Marion Sports Complex(1.7 Miles)
Southland Casino Racing(1.8 Miles)
Southern Bancorp Stadium(3.4 Miles)
Mississippi River(3.7 Miles)
Arkansas State University Mid-South(4.1 Miles)
Brunetti Park(4.3 Miles)
K & R Park(4.3 Miles)
Tilden Rodgers Park(4.5 Miles)
Rivertrace Park(6.6 Miles)
Cannon Center for Performing Arts(7.1 Miles)
National Ornamental Metal Museum(7.1 Miles)
Mississippi River Museum at Mud Island(7.2 Miles)
Mississippi River Park(7.3 Miles)
Fire Museum of Memphis(7.4 Miles)
The nearest major airport is Memphis International Airport (MEM)(17.4 Miles)
Parking
Swimming pool
Non-smoking rooms
Business centre
Housekeeping
Banquet facilities
Location
1070 East Service Road, West Memphis, Arkansas, United States of America
Worthington Park (1.4 Miles)
Marion Sports Complex (1.7 Miles)
Southland Casino Racing (1.8 Miles)
Southern Bancorp Stadium (3.4 Miles)
Mississippi River (3.7 Miles)
Arkansas State University Mid-South (4.1 Miles)
Room options
4
Standard Room
Room details
1 Double Bed
2 Single Beds
Sleeps 2
Air ConditioningHeatingWi-Fi (Free)
8
Standard Room, 2 Queen Beds, Accessible Bathtub (Accessible Tub)
Room details
2 Large Double Beds
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
6
Standard Room, 1 King Bed, Accessible (Communications)
Room details
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningHeatingWi-Fi (Free)
8
Suite, 1 King Bed with Sofa Bed, Roll-In Shower
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
7
Standard Room, 1 King Bed, Roll-In Shower (Communications, Roll-In Shower)
Room details
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningHeatingWi-Fi (Free)
7
Standard Room, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningHeatingWi-Fi (Free)
7
Standard Room, 2 Queen Beds
Room details
2 Large Double Beds
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
7
Suite, Multiple Beds
Room details
2 Large Double Beds
and 1 Sofa Bed
Sleeps 6
Air ConditioningHeatingWi-Fi (Free)
9
Standard Room, 2 Queen Beds, Roll-In Shower (Communications, Roll-In Shower)
Room details
2 Large Double Beds
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
8
Standard Room, 2 Queen Beds, Roll-In Shower
Room details
2 Large Double Beds
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
12
Suite, 1 King Bed with Sofa Bed
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
7
Standard Room, 2 Queen Beds, Accessible (Communications)
Room details
2 Large Double Beds
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
8
Suite, 1 King Bed with Sofa Bed, Accessible (Communications)
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
Guest reviews of Holiday Inn Express & Suites West Memphis by IHG
8.4
Very good
Based on 900 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Holiday Inn Express & Suites West Memphis by IHG, travelers frequently praise friendly, helpful staff and a generally excellent complimentary breakfast, while a recurring concern is traffic noise from the nearby interstate in rooms facing the highway.
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What guests think
At Holiday Inn Express & Suites West Memphis by IHG, travelers frequently praise friendly, helpful staff and a generally excellent complimentary breakfast, while a recurring concern is traffic noise from the nearby interstate in rooms facing the highway.
Many guests found the location convenient to I-40 and downtown Memphis, but several noted limited nearby dining and an area that can feel sketchy. Rooms are often spacious and modern, though a subset report worn mattresses, faulty fixtures, or drainage problems. Cleanliness feedback is mixed, with most describing clean spaces but recurring mentions of musty odors, stained or cracked fixtures, or mold. Expect a comfortable stopover with easy interstate access; request a room away from the highway if sensitive to noise.
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AI-generated summary based on recent guest reviews
Facilities
There is an outdoor pool and a well-equipped gym; both are generally clean and useful for short stays. A few guests mentioned pool noise late at night or seasonal closure.
Related guest reviews
10
Jennifer
20 Feb 2023
·
Stayed 1 night
Room was clean and comfortable. Family of 5 in one room and we were not on top of each other. Breakfast was good, fruit freshness was a little questionable and the pancake machine was down, but everything else tasted good. Service kept the eating area clean. Check in was fast and receptionist was very nice. Needed extra towels and got them without any hassle. We even used the nice and spacious workout room to train. Will stay here again when we come back through.
Room was clean and comfortable. Family of 5 in one room and we were not on top of each other. Breakfast was good, fruit freshness was a little questionable and the pancake machine was down, but everything else tasted good. Service kept the eating area clean. Check in was fast and receptionist was very nice. Needed extra towels and got them without any hassle. We even used the nice and spacious workout room to train. Will stay here again when we come back through.
10
Janet
17 Aug 2024
·
Stayed 1 night
Comfortable hotel, the main reason for choosing this over similar hotels was on-site EV chargers.
Comfortable hotel, the main reason for choosing this over similar hotels was on-site EV chargers.
8
Tonya
30 Jul 2023
·
Stayed 1 night
We wanted a place in West Memphis on our way home from vacation. The outdoor pool was in good condition. The front desk staff got us towels and extra bedding and they were friendly. The bathroom floor in our room is pretty dirty. There's also some goo and hair on the window sill looking out of the room, so, it could definitely be cleaned better.
We wanted a place in West Memphis on our way home from vacation. The outdoor pool was in good condition. The front desk staff got us towels and extra bedding and they were friendly. The bathroom floor in our room is pretty dirty. There's also some goo and hair on the window sill looking out of the room, so, it could definitely be cleaned better.
10
Dan
26 Feb 2023
·
Stayed 1 night
Good gym, well maintained. Also a very decent breakfast. Room fine but not hoovered under the bed for a while.
Good gym, well maintained. Also a very decent breakfast. Room fine but not hoovered under the bed for a while.
8
Tanya
30 Jul 2023
·
Stayed 1 night
This hotel is close to the highway, which is very convenient for a stop on a road trip. It's not very fancy but clean and the kids enjoyed the pool.
This hotel is close to the highway, which is very convenient for a stop on a road trip. It's not very fancy but clean and the kids enjoyed the pool.
10
Amanda
25 Mar 2025
·
Stayed 1 night
The breakfast was awesome! We were very impressed with the options there were. We were just passing through and stopped for the night. We were exceptionally pleased with our choice. Initially are AC in the suite was not working so they happily changed our room to another with the same layout as the original. The AC was working great in there. The gym was very nice as well and you have plenty of options to get a nice workout done. The staff throughout our whole stay was so accommodating and welcoming. One of the Best staffs we've encountered in our many stays. I say the staff because it was all of them, truly a well put together team. I would definitely recommend this property to others looking for a short stay or even a longer stay. Very close to the freeway and also the casino. We are ever passing through the area again we will definitely consider making this hotel are stopping point for a rest. The only reason it has four stars on some of the items is because the AC was not working at the time but they did do very well and accommodating for that.
The breakfast was awesome! We were very impressed with the options there were. We were just passing through and stopped for the night. We were exceptionally pleased with our choice. Initially are AC in the suite was not working so they happily changed our room to another with the same layout as the original. The AC was working great in there. The gym was very nice as well and you have plenty of options to get a nice workout done. The staff throughout our whole stay was so accommodating and welcoming. One of the Best staffs we've encountered in our many stays. I say the staff because it was all of them, truly a well put together team. I would definitely recommend this property to others looking for a short stay or even a longer stay. Very close to the freeway and also the casino. We are ever passing through the area again we will definitely consider making this hotel are stopping point for a rest. The only reason it has four stars on some of the items is because the AC was not working at the time but they did do very well and accommodating for that.
2
Ghazi
17 Oct 2025
·
Stayed 1 night
Horrible experience could not sleep. People were swimming at the pool at 2 AM and having a party.
Horrible experience could not sleep. People were swimming at the pool at 2 AM and having a party.
2
Melissa
1 Jul 2023
·
Stayed 1 night
The room we were in was right next to the pool. It had a flood light shining into the room. We paid $200 and after 2 hours of trying to get some sleep, we checked out. The lady was nice but just said “sorry”.
The room we were in was right next to the pool. It had a flood light shining into the room. We paid $200 and after 2 hours of trying to get some sleep, we checked out. The lady was nice but just said “sorry”.
8
Sandra
22 Apr 2024
·
Stayed 1 night
Bed awesome, slept very well. Good shower and very good breakfast. Didnt know pool outside and not open. Fitness center good. Well stay again.
Bed awesome, slept very well. Good shower and very good breakfast. Didnt know pool outside and not open. Fitness center good. Well stay again.
10
Joshua
14 Sept 2025
·
Stayed 1 night
Clean pool and friendly staff
Clean pool and friendly staff
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AI-generated summary based on recent guest reviews
Cleanliness
Many reviews highlight clean rooms and public areas, but others report musty odors, stained or cracked fixtures, mold, and lapses in bathroom or towel cleanliness. Overall, cleanliness is inconsistent across rooms.
Related guest reviews
10
Jimmie
14 Aug 2023
·
Stayed 1 night
Very clean, friendly staff.
Very clean, friendly staff.
6
Becky A
12 Jul 2025
·
Stayed 1 night
We were put in the same room on our return trip as 2 weeks earlier. Sink was very cracked and cracks were stained. Toilet seat was chipped and carpet very stained by the closet. Maintenance needs should be given much attention.
We were put in the same room on our return trip as 2 weeks earlier. Sink was very cracked and cracks were stained. Toilet seat was chipped and carpet very stained by the closet. Maintenance needs should be given much attention.
4
Coleman
18 Oct 2024
·
Stayed 1 night
The room had mold black mold on the air conditioner vent. I couldn’t find a towel without someone else’s hair on it. The carpet is nasty and shower was not cleaned. I frequent here and this hotel is consistently getting worse.
The room had mold black mold on the air conditioner vent. I couldn’t find a towel without someone else’s hair on it. The carpet is nasty and shower was not cleaned. I frequent here and this hotel is consistently getting worse.
10
Jamiel
18 Oct 2023
·
Stayed 1 night
Extremely clean and quiet and comfortable
Extremely clean and quiet and comfortable
10
Melissa
10 Sept 2023
·
Stayed 1 night
Very clean and nice
Very clean and nice
10
Carol
27 Aug 2023
·
Stayed 1 night
Very clean. Staff was pleasant and helpful.
Very clean. Staff was pleasant and helpful.
6
Em
25 May 2024
·
Stayed 1 night
Floor in the room was sticky. The shower was not properly cleaned. The duvet was moist and the room smelled like mildew. The nightstand, desk and console surfaces were also dirty. The whole area around the property is extremely sketchy and you are better off not leaving a single thing in your car. Poor lighting in the parking lot and the lot backs up to a truck stop. Would not recommend at all as a stop
Floor in the room was sticky. The shower was not properly cleaned. The duvet was moist and the room smelled like mildew. The nightstand, desk and console surfaces were also dirty. The whole area around the property is extremely sketchy and you are better off not leaving a single thing in your car. Poor lighting in the parking lot and the lot backs up to a truck stop. Would not recommend at all as a stop
10
Janet
21 Aug 2025
·
Stayed 1 night
We were returning home to Kentucky following a visit with family in Texas. We were greeted very personably by the front desk ladies and quickly checked in. Our room was spacious and scrupulously clean everywhere. We were very pleased to see that the top sheet & comforter were SEPARATE, so one could cover up with the lighter sheet if preferred. Everything worked well, including the lights, TV, and A/C. The bathroom was well supplied with good quality hygiene items. It was very clean and well-lit. Although the hotel was right on the highway, the noise of the trucks & traffic did not bother us. We got a restful night's sleep. The morning breakfast was great! Many options for however one wanted to enjoy it. Everything tasted very good. We would be happy to return to this Holiday Inn Express in West Memphis if we're traveling again, and we would not hesitate to give it our highest rating and recommend it to all.
We were returning home to Kentucky following a visit with family in Texas. We were greeted very personably by the front desk ladies and quickly checked in. Our room was spacious and scrupulously clean everywhere. We were very pleased to see that the top sheet & comforter were SEPARATE, so one could cover up with the lighter sheet if preferred. Everything worked well, including the lights, TV, and A/C. The bathroom was well supplied with good quality hygiene items. It was very clean and well-lit. Although the hotel was right on the highway, the noise of the trucks & traffic did not bother us. We got a restful night's sleep. The morning breakfast was great! Many options for however one wanted to enjoy it. Everything tasted very good. We would be happy to return to this Holiday Inn Express in West Memphis if we're traveling again, and we would not hesitate to give it our highest rating and recommend it to all.
8
Becky
28 Jun 2025
·
Stayed 1 night
Hotel and rooms are in need of repairs. Our sink was cracked, toilet was chipped and room also had a musty odor to it. The room was fairly clean though.
Hotel and rooms are in need of repairs. Our sink was cracked, toilet was chipped and room also had a musty odor to it. The room was fairly clean though.
4
Charles
20 Jul 2023
·
Stayed 1 night
The staff were amazing. The room was dirty, the a/c leaked all over the carpet. There was dust everywhere. The place looked run down and old. Very disappointed.
The staff were amazing. The room was dirty, the a/c leaked all over the carpet. There was dust everywhere. The place looked run down and old. Very disappointed.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are often spacious, comfortable, and in some cases newly renovated, but recurring issues include highway noise, sagging mattresses, and maintenance problems like faulty fixtures or poor drainage.
Related guest reviews
10
Kimberly
23 Aug 2025
·
Stayed 1 night
I loved that it was easy to find pff the interstate. Room was very nice and spacious.
I loved that it was easy to find pff the interstate. Room was very nice and spacious.
10
KENNETH M
25 Sept 2024
·
Stayed 1 night
Very nice and spacious room. The guest service and maid very friendly
Very nice and spacious room. The guest service and maid very friendly
6
Becky A
12 Jul 2025
·
Stayed 1 night
We were put in the same room on our return trip as 2 weeks earlier. Sink was very cracked and cracks were stained. Toilet seat was chipped and carpet very stained by the closet. Maintenance needs should be given much attention.
We were put in the same room on our return trip as 2 weeks earlier. Sink was very cracked and cracks were stained. Toilet seat was chipped and carpet very stained by the closet. Maintenance needs should be given much attention.
10
Amanda
6 Aug 2025
·
Stayed 1 night
The staff was friendly. The room was spacious, clean, and had a nice view. Hotel was in a safe and convenient area.
The staff was friendly. The room was spacious, clean, and had a nice view. Hotel was in a safe and convenient area.
10
Denise
9 Mar 2025
·
Stayed 1 night
The room looked newly renovated. Everything was clean and crisp.
The room looked newly renovated. Everything was clean and crisp.
6
Haley
24 Nov 2024
·
Stayed 1 night
Staff were very nice and helpful. Room was what we needed for a family of 5 but the tub did not drain well so after 3 showers I was standing in ankle deep water while showering. Breakfast was good quality and variety but there were several pieces of hair in the batch of bacon; staff was quick to swap it out but it was clear the issue was from preparation.
Staff were very nice and helpful. Room was what we needed for a family of 5 but the tub did not drain well so after 3 showers I was standing in ankle deep water while showering. Breakfast was good quality and variety but there were several pieces of hair in the batch of bacon; staff was quick to swap it out but it was clear the issue was from preparation.
6
patrick
30 Jan 2025
·
Stayed 1 night
King bed was old. The mattress sagging in the middle.
King bed was old. The mattress sagging in the middle.
10
Janet
21 Aug 2025
·
Stayed 1 night
We were returning home to Kentucky following a visit with family in Texas. We were greeted very personably by the front desk ladies and quickly checked in. Our room was spacious and scrupulously clean everywhere. We were very pleased to see that the top sheet & comforter were SEPARATE, so one could cover up with the lighter sheet if preferred. Everything worked well, including the lights, TV, and A/C. The bathroom was well supplied with good quality hygiene items. It was very clean and well-lit. Although the hotel was right on the highway, the noise of the trucks & traffic did not bother us. We got a restful night's sleep. The morning breakfast was great! Many options for however one wanted to enjoy it. Everything tasted very good. We would be happy to return to this Holiday Inn Express in West Memphis if we're traveling again, and we would not hesitate to give it our highest rating and recommend it to all.
We were returning home to Kentucky following a visit with family in Texas. We were greeted very personably by the front desk ladies and quickly checked in. Our room was spacious and scrupulously clean everywhere. We were very pleased to see that the top sheet & comforter were SEPARATE, so one could cover up with the lighter sheet if preferred. Everything worked well, including the lights, TV, and A/C. The bathroom was well supplied with good quality hygiene items. It was very clean and well-lit. Although the hotel was right on the highway, the noise of the trucks & traffic did not bother us. We got a restful night's sleep. The morning breakfast was great! Many options for however one wanted to enjoy it. Everything tasted very good. We would be happy to return to this Holiday Inn Express in West Memphis if we're traveling again, and we would not hesitate to give it our highest rating and recommend it to all.
10
Elona
20 Jul 2025
·
Stayed 1 night
Everything was fine, except the noise from the freeway. Non stop all night.
Everything was fine, except the noise from the freeway. Non stop all night.
4
Mark and Kathy
29 Jul 2025
·
Stayed 1 night
Noise from the interstate was so loud I had difficulty sleeping even with earplugs in and a white noise generator going. If I had known that it was going to be so bad I would have asked for s room away from the highway.
Noise from the interstate was so loud I had difficulty sleeping even with earplugs in and a white noise generator going. If I had known that it was going to be so bad I would have asked for s room away from the highway.
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AI-generated summary based on recent guest reviews
Service
Service is widely described as friendly, welcoming, and helpful, with fast check-in and prompt room changes when issues arise. A few guests reported rudeness, booking or billing mistakes, or unhelpful responses.
Related guest reviews
10
Suzanne
13 Aug 2023
·
Stayed 1 night
Crystal who checked me in at the front desk was one of the most pleasant people I have experienced while checking into a hotel.
Crystal who checked me in at the front desk was one of the most pleasant people I have experienced while checking into a hotel.
10
timothy
15 Apr 2024
·
Stayed 1 night
Very smooth and quick check-in. The hotel was very clean and easy to access right off the highway.
Very smooth and quick check-in. The hotel was very clean and easy to access right off the highway.
10
Iris
7 Aug 2023
·
Stayed 1 night
Jaylin at the front desk was so helpful
Jaylin at the front desk was so helpful
8
Carleen
1 Jan 2025
·
Stayed 1 night
The front desk person was not very friendly when I walked in. That can makes such a huge impression. Our room didn’t have hot water so we had to move rooms after we had settled in. The new room had hot water but the faucet had to be turned just so to turn to warm. The breakfast was great and the women working in the dining room were sweet and personable.
The front desk person was not very friendly when I walked in. That can makes such a huge impression. Our room didn’t have hot water so we had to move rooms after we had settled in. The new room had hot water but the faucet had to be turned just so to turn to warm. The breakfast was great and the women working in the dining room were sweet and personable.
8
Carol
28 Nov 2023
·
Stayed 1 night
The overall experience was very good—the only problem is that there was a snafu with check-in: the front desk staff gave another guest my room, and she opened the door to my room. This was the first time any such thing has happened in all my stays at Holiday Inn Express, and it was quite upsetting.
The overall experience was very good—the only problem is that there was a snafu with check-in: the front desk staff gave another guest my room, and she opened the door to my room. This was the first time any such thing has happened in all my stays at Holiday Inn Express, and it was quite upsetting.
10
Kara
4 Jan 2026
·
Stayed 1 night
The room was nice and clean, the staff was friendly, check in/out was seamless. The thing that stood out the most though was the breakfast. We met Ms. Lisa, who was responsible for the breakfast. She made, by far, the best hotel breakfast we have had. It tasted like we were eating at home. Everything was seasoned, well cooked, and the area was spotless. We would 100% stay there again, especially if Ms Lisa was cooking.
The room was nice and clean, the staff was friendly, check in/out was seamless. The thing that stood out the most though was the breakfast. We met Ms. Lisa, who was responsible for the breakfast. She made, by far, the best hotel breakfast we have had. It tasted like we were eating at home. Everything was seasoned, well cooked, and the area was spotless. We would 100% stay there again, especially if Ms Lisa was cooking.
2
jackie
28 Dec 2022
·
Stayed 1 night
Front person charged us again for a room purchased through Travelocity. I now have to make time in the morning to deal with this issue.
Front person charged us again for a room purchased through Travelocity. I now have to make time in the morning to deal with this issue.
10
Amanda
25 Mar 2025
·
Stayed 1 night
The breakfast was awesome! We were very impressed with the options there were. We were just passing through and stopped for the night. We were exceptionally pleased with our choice. Initially are AC in the suite was not working so they happily changed our room to another with the same layout as the original. The AC was working great in there. The gym was very nice as well and you have plenty of options to get a nice workout done. The staff throughout our whole stay was so accommodating and welcoming. One of the Best staffs we've encountered in our many stays. I say the staff because it was all of them, truly a well put together team. I would definitely recommend this property to others looking for a short stay or even a longer stay. Very close to the freeway and also the casino. We are ever passing through the area again we will definitely consider making this hotel are stopping point for a rest. The only reason it has four stars on some of the items is because the AC was not working at the time but they did do very well and accommodating for that.
The breakfast was awesome! We were very impressed with the options there were. We were just passing through and stopped for the night. We were exceptionally pleased with our choice. Initially are AC in the suite was not working so they happily changed our room to another with the same layout as the original. The AC was working great in there. The gym was very nice as well and you have plenty of options to get a nice workout done. The staff throughout our whole stay was so accommodating and welcoming. One of the Best staffs we've encountered in our many stays. I say the staff because it was all of them, truly a well put together team. I would definitely recommend this property to others looking for a short stay or even a longer stay. Very close to the freeway and also the casino. We are ever passing through the area again we will definitely consider making this hotel are stopping point for a rest. The only reason it has four stars on some of the items is because the AC was not working at the time but they did do very well and accommodating for that.
2
Barbara
21 Jun 2023
·
Stayed 1 night
2 hours before I was scheduled to check in, they called to cancel my room. They told me they were overbooked and when I argued, hung up on me. Now I have to dispute the charge, as the hotel has charged my credit card for the room when I didn't stay there.
2 hours before I was scheduled to check in, they called to cancel my room. They told me they were overbooked and when I argued, hung up on me. Now I have to dispute the charge, as the hotel has charged my credit card for the room when I didn't stay there.
10
Latammiul
23 Mar 2024
·
Stayed 1 night
Quick and Courteous Check in
Quick and Courteous Check in
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AI-generated summary based on recent guest reviews
Location
Right off I-40 with easy access to downtown Memphis and nearby casinos. Frequent freeway noise and limited walkable dining are noted, and several guests felt the immediate area was sketchy—having a car helps.
Related guest reviews
6
Kristin
13 Jun 2023
·
Stayed 1 night
This is a new mid-range hotel with ample parking and a decent breakfast. There are no decent restaurants in the immediate area, so plan on Door Dashing dinner to your room. Neighborhood has 2 so so casinos located in a large industrial park. Even though they have sound deadening windows, request a room in the back of the hotel. There are no good views from this hotel.Staff was great.
This is a new mid-range hotel with ample parking and a decent breakfast. There are no decent restaurants in the immediate area, so plan on Door Dashing dinner to your room. Neighborhood has 2 so so casinos located in a large industrial park. Even though they have sound deadening windows, request a room in the back of the hotel. There are no good views from this hotel.Staff was great.
10
Kimberly
23 Aug 2025
·
Stayed 1 night
I loved that it was easy to find pff the interstate. Room was very nice and spacious.
I loved that it was easy to find pff the interstate. Room was very nice and spacious.
8
Stephen
13 Apr 2024
·
Stayed 1 night
Very clean and nicely decorated. Too close to the expressway, though - very noisy.
Very clean and nicely decorated. Too close to the expressway, though - very noisy.
8
Rebecca
5 Oct 2023
·
Stayed 6 nights
Staff were helpful. You need a car though as there is no place to safely walk
Staff were helpful. You need a car though as there is no place to safely walk
10
Philip
24 Aug 2025
·
Stayed 1 night
Very quiet though close to I40. Friendly staff and helpful. Breakfast was great.
Very quiet though close to I40. Friendly staff and helpful. Breakfast was great.
10
Sherryle
26 May 2024
·
Stayed 1 night
Enjoyed my stay. Very easy and short access to downtown Memphis. Will stay again.
Enjoyed my stay. Very easy and short access to downtown Memphis. Will stay again.
6
Em
25 May 2024
·
Stayed 1 night
Floor in the room was sticky. The shower was not properly cleaned. The duvet was moist and the room smelled like mildew. The nightstand, desk and console surfaces were also dirty. The whole area around the property is extremely sketchy and you are better off not leaving a single thing in your car. Poor lighting in the parking lot and the lot backs up to a truck stop. Would not recommend at all as a stop
Floor in the room was sticky. The shower was not properly cleaned. The duvet was moist and the room smelled like mildew. The nightstand, desk and console surfaces were also dirty. The whole area around the property is extremely sketchy and you are better off not leaving a single thing in your car. Poor lighting in the parking lot and the lot backs up to a truck stop. Would not recommend at all as a stop
10
Jennifer
31 Jul 2024
·
Stayed 1 night
Very nice hotel. Close to Bass Pro Pyramid.
Very nice hotel. Close to Bass Pro Pyramid.
8
Marlin
18 Jun 2024
·
Stayed 1 night
Busy area. I40 Freeway noise all night.
Busy area. I40 Freeway noise all night.
8
Debra Dianne
30 Apr 2024
·
Stayed 2 nights
There are no food options close. The property is on a service road so close to the freeway that sleeping is impossible. The breakfast was dismal...Would not recommend for more than a one night ... Front desk staff was very pleasant and relocated me to the other side of the building to mitigate the noise.
There are no food options close. The property is on a service road so close to the freeway that sleeping is impossible. The breakfast was dismal...Would not recommend for more than a one night ... Front desk staff was very pleasant and relocated me to the other side of the building to mitigate the noise.
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AI-generated summary based on recent guest reviews
Dining
Breakfast is frequently praised as hot, tasty, and varied with attentive staff. Several reviews note inconsistencies, including items running out, cold food, equipment issues, or no hot options on some days.
Related guest reviews
10
jeffrey
4 Jun 2025
·
Stayed 1 night
Great, easy, clean, fantastic complimentary breakfast and would absolutely stay again.
Great, easy, clean, fantastic complimentary breakfast and would absolutely stay again.
8
salameh obaidat
25 Dec 2023
·
Stayed 1 night
Everything was excellent except for that there is only one person on the front desk and no one can bring the extra bedding up to the room , the worst part was when we went to breakfast at 9:30 and the lady refused to replace the mix bag for the pancake machine because it’s too close to the closing time (10) which made my kids upset and she was rude to the kids when they asked her to replace it.
Everything was excellent except for that there is only one person on the front desk and no one can bring the extra bedding up to the room , the worst part was when we went to breakfast at 9:30 and the lady refused to replace the mix bag for the pancake machine because it’s too close to the closing time (10) which made my kids upset and she was rude to the kids when they asked her to replace it.
10
Alice
7 Jul 2025
·
Stayed 1 night
Room was very nice. Breakfast was abundant, hot, delicious. Staff very nice. Would stay here again.
Room was very nice. Breakfast was abundant, hot, delicious. Staff very nice. Would stay here again.
10
Valerie
25 Mar 2024
·
Stayed 1 night
We stayed overnight,passing through. Check in was friendly and efficient. The beds were comfy and I appreciated the built-in nightlight in the bathroom. Breakfast was hot and had a great variety, with cheese omelets, bacon, biscuits and gravy, pancakes, and pastries.
We stayed overnight,passing through. Check in was friendly and efficient. The beds were comfy and I appreciated the built-in nightlight in the bathroom. Breakfast was hot and had a great variety, with cheese omelets, bacon, biscuits and gravy, pancakes, and pastries.
8
LeAndrea
3 Dec 2025
·
Stayed 1 night
Very nice place to stay. Felt comfortable and safe. Quiet. Got a great nights sleep. Staff was accommodating and helpful. Gave breakfast a low rating only because it was a grab bag since it was a holiday and breakfast wasn’t the normal service, but I understand. I appreciate their effort in producing healthy options like yogurt and fruit.
Very nice place to stay. Felt comfortable and safe. Quiet. Got a great nights sleep. Staff was accommodating and helpful. Gave breakfast a low rating only because it was a grab bag since it was a holiday and breakfast wasn’t the normal service, but I understand. I appreciate their effort in producing healthy options like yogurt and fruit.
10
Kara
4 Jan 2026
·
Stayed 1 night
The room was nice and clean, the staff was friendly, check in/out was seamless. The thing that stood out the most though was the breakfast. We met Ms. Lisa, who was responsible for the breakfast. She made, by far, the best hotel breakfast we have had. It tasted like we were eating at home. Everything was seasoned, well cooked, and the area was spotless. We would 100% stay there again, especially if Ms Lisa was cooking.
The room was nice and clean, the staff was friendly, check in/out was seamless. The thing that stood out the most though was the breakfast. We met Ms. Lisa, who was responsible for the breakfast. She made, by far, the best hotel breakfast we have had. It tasted like we were eating at home. Everything was seasoned, well cooked, and the area was spotless. We would 100% stay there again, especially if Ms Lisa was cooking.
8
Catrena
13 Mar 2023
·
Stayed 1 night
Everything was pretty good .. except the morning Breakfast .. it is from 5:00-10:00 and it was 7:45 and they were out of pretty much everything ! They had a few slices of bread out and milk and instant grits and instant oatmeal .. But no Hot Water to make it with. A guy asked if she was going to put anything else out and she said nope! I guess they should say 5:00 until what they make runs out not until 10:00!
Everything was pretty good .. except the morning Breakfast .. it is from 5:00-10:00 and it was 7:45 and they were out of pretty much everything ! They had a few slices of bread out and milk and instant grits and instant oatmeal .. But no Hot Water to make it with. A guy asked if she was going to put anything else out and she said nope! I guess they should say 5:00 until what they make runs out not until 10:00!
8
Leroy
19 Feb 2024
·
Stayed 1 night
Everything was excellent until we went to breakfast. Everything was supposed to be hot and was cold like it just came out of the refrigerator. The trip home was miserable having to stop multiple times with diarrhea.
Everything was excellent until we went to breakfast. Everything was supposed to be hot and was cold like it just came out of the refrigerator. The trip home was miserable having to stop multiple times with diarrhea.
6
Mark
6 May 2024
·
Stayed 2 nights
We stayed for 2 nights and the hotel was full of contractors. The car park was full of trucks and trailers. The room was clean as were the reception. We went to breakfast the first morning and were told the oven broke the day before and there was no hot breakfast. Also there was no milk until a delivery in the afternoon. The 2nd morning the hot breakfast was unavailable again. The receptionist said it was a free extra so they didn't have to provide it, even though it was advertised. She was very unhelpful. We've stayed at 3 Holiday Inns in Memphis and this was by far the worst.
We stayed for 2 nights and the hotel was full of contractors. The car park was full of trucks and trailers. The room was clean as were the reception. We went to breakfast the first morning and were told the oven broke the day before and there was no hot breakfast. Also there was no milk until a delivery in the afternoon. The 2nd morning the hot breakfast was unavailable again. The receptionist said it was a free extra so they didn't have to provide it, even though it was advertised. She was very unhelpful. We've stayed at 3 Holiday Inns in Memphis and this was by far the worst.
10
Janet
21 Aug 2025
·
Stayed 1 night
We were returning home to Kentucky following a visit with family in Texas. We were greeted very personably by the front desk ladies and quickly checked in. Our room was spacious and scrupulously clean everywhere. We were very pleased to see that the top sheet & comforter were SEPARATE, so one could cover up with the lighter sheet if preferred. Everything worked well, including the lights, TV, and A/C. The bathroom was well supplied with good quality hygiene items. It was very clean and well-lit. Although the hotel was right on the highway, the noise of the trucks & traffic did not bother us. We got a restful night's sleep. The morning breakfast was great! Many options for however one wanted to enjoy it. Everything tasted very good. We would be happy to return to this Holiday Inn Express in West Memphis if we're traveling again, and we would not hesitate to give it our highest rating and recommend it to all.
We were returning home to Kentucky following a visit with family in Texas. We were greeted very personably by the front desk ladies and quickly checked in. Our room was spacious and scrupulously clean everywhere. We were very pleased to see that the top sheet & comforter were SEPARATE, so one could cover up with the lighter sheet if preferred. Everything worked well, including the lights, TV, and A/C. The bathroom was well supplied with good quality hygiene items. It was very clean and well-lit. Although the hotel was right on the highway, the noise of the trucks & traffic did not bother us. We got a restful night's sleep. The morning breakfast was great! Many options for however one wanted to enjoy it. Everything tasted very good. We would be happy to return to this Holiday Inn Express in West Memphis if we're traveling again, and we would not hesitate to give it our highest rating and recommend it to all.
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AI-generated summary based on recent guest reviews
10
Reva
2 weeks ago
·
Stayed 1 night
The staff is very professional and friendly. Every area of the hotel was clean and the breakfast was delicious with lots of choices.
The staff is very professional and friendly. Every area of the hotel was clean and the breakfast was delicious with lots of choices.
8
Tamica
17 Aug 2026
·
Stayed 2 nights
All was good except for the hot water in room 403. It had to run awhile to get hot in both the sink and the shower. Also the sink’s drainage was not good!!!
All was good except for the hot water in room 403. It had to run awhile to get hot in both the sink and the shower. Also the sink’s drainage was not good!!!
10
Melissa
15 Aug 2026
·
Stayed 1 night
Good breakfast. Clean both inside and outside.
Good breakfast. Clean both inside and outside.
10
Jenny
31 Jul 2026
·
Stayed 1 night
Clean, quiet, comfortable after a long day of traveling in the car.
Clean, quiet, comfortable after a long day of traveling in the car.
8
Edwin
4 Jul 2026
·
Stayed 1 night
Good clean rooms nice staff I enjoyed my stay me my friend
Good clean rooms nice staff I enjoyed my stay me my friend
FAQs about Holiday Inn Express & Suites West Memphis by IHG
Is parking available at the property?
Free self-parking is available on-site, but it is limited.
What type of breakfast is offered and what are the serving hours?
A complimentary full breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 10:00 AM.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.
What accessibility features are available for guests with disabilities?
The property offers limited wheelchair accessibility, including accessible public areas and facilities.
What is the location of the property in relation to key landmarks?
The hotel is located within a 10-minute drive of Beale Street and Bass Pro Shops at the Pyramid, 14.3 miles from Graceland, and 3.7 miles from the Mississippi River.
Does the property have a swimming pool?
Yes, there is a seasonal outdoor pool open from May to September, accessible from 8 AM to 10 PM.
What are the policies for guests staying with children?
Children are allowed at the property, and there is no mention of a minimum age for children to stay for free.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-18: 112.4418372215271USD
- 2026-09-19: 132.84000761032104USD
- 2026-09-20: 104.76000130233764USD
- 2026-09-21: 117.84769200134276USD
- 2026-09-22: 141.63347755432127USD
- 2026-09-23: 109.08889411621092USD
- 2026-09-24: 113.40924809265135USD
- 2026-09-25: 109.08889411621092USD
- 2026-09-26: 129.90539747695922USD
- 2026-09-27: 113.91223378524779USD
- 2026-09-28: 134.88608821487426USD
- 2026-09-29: 138.90922934417725USD
- 2026-09-30: 143.8892632484436USD
- 2026-10-01: 120.90830910186767USD
- 2026-10-02: 119.64245053634643USD
- 2026-10-03: 125.46087566757201USD
- 2026-10-04: 119.12908687210083USD
- 2026-10-05: 141.15294681472778USD
- 2026-10-06: 152.8723216567993USD
- 2026-10-07: 143.8892632484436USD
- 2026-10-08: 131.42721097869872USD
- 2026-10-09: 147.24924761047362USD
- 2026-10-10: 150.16271645812986USD
- 2026-10-11: 120.47665554351806USD
- 2026-10-12: 134.41124127578735USD
- 2026-10-13: 145.1572849861145USD
- 2026-10-14: 140.53068013153074USD
- 2026-10-15: 120.57225549163817USD
- 2026-10-16: 125.90368664016722USD
- 2026-10-17: 114.9204296470642USD
- 2026-10-18: 92.91819266815185USD
- 2026-10-19: 102.92071820373535USD
- 2026-10-20: 103.09170513916015USD
- 2026-10-21: 106.90987038116454USD
- 2026-10-22: 103.09170513916015USD
- 2026-10-23: 109.89994354782104USD
- 2026-10-24: 125.90167235031127USD
- 2026-10-25: 89.92405589065551USD
- 2026-10-26: 99.92117787475586USD
- 2026-10-27: 106.90987038116454USD
- 2026-10-28: 106.90987038116454USD
- 2026-10-29: 102.92246100234985USD
- 2026-10-30: 96.9270498550415USD
- 2026-10-31: 99.91321705093384USD
- 2026-11-01: 92.91819266815185USD
- 2026-11-02: 106.91540529937744USD
- 2026-11-03: 113.92714828796386USD
- 2026-11-04: 109.90400715866087USD
- 2026-11-05: 106.90987038116454USD
- 2026-11-06: 100.0784413658142USD
- 2026-11-07: 96.0841133392334USD
- 2026-11-08: 96.9270498550415USD
- 2026-11-09: 106.90987038116454USD
- 2026-11-10: 113.92714828796386USD
- 2026-11-11: 109.90400715866087USD
- 2026-11-12: 114.10363511047362USD
- 2026-11-13: 159.88961707916258USD
- 2026-11-14: 156.13858899383544USD
- 2026-11-15: 96.9270498550415USD
- 2026-11-16: 106.90987038116454USD
- 2026-11-17: 113.92714828796386USD
- 2026-11-18: 113.91759354782104USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
- Safety features at this property include a fire extinguisher
- The seasonal pool will be open from May to September.
- Pool access available from 8 AM to 10 PM.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Popular amenities
Parking
Swimming pool
Non-smoking rooms
Business centre
Housekeeping
Banquet facilities
Services
Business centre
Housekeeping
Banquet facilities
Safe-deposit box
Luggage storage
Designated smoking area
Express check-in/check-out
24-Hour Front Desk
Parking
Parking
Free parking
Parking (Limited)
Activities
Swimming pool
Casino
Golf course (nearby)
Pool outdoor
Outdoor Furniture
Pool (Seasonal Outdoor)
Fitness Center (nearby)
General
Non-smoking rooms
Beach Sun Loungers
Wheelchair Accessible (Limited)
Internet
Free wi-fi